Nokia BT FUSION 6136 Setup Manual

We cannot guarantee that the telecommunications products, services and offers described in this publication will be available at all times, and we may change them from time to time. We will provide services and equipment in line with our standard conditions of contract. Nothing in this publication forms part of any contract.
©British Telecommunications plc 2006. Registered Office: 81 Newgate Street, London, EC1A 7AJ. Registered in England No. 1800000. BT and the ‘Connected World’ logo and ‘Bringing it all together’ are trade marks of British Telecommunications plc. BT Fusion and BT Openzone are registered trade marks of British Telecommunications plc. All third party trade marks as acknowledged. Designed by 999 Design Group. PHME 51570/129774 (version 2)
BT Fusion
Set-up Guide Nokia 6136
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Thank you for choosing BT Fusion
Use this guide to help you find your way around your new mobile service so you can keep in touch with friends and family wherever you are. It provides you with essential information such as what you need to do before you can use your mobile, safety and security, and some useful features to make managing your calls easier. It also contains information on other useful services you can enjoy such as BT Call Minder Multi, Multi Media Messaging and how to access the Mobile Internet for fun ringtones, games and news alerts.
Welcome to BT
Get the most out of BT Fusion
When you’re out and about, your new mobile works like any other. However, when you use it at home, your mobile connects with the BT Fusion service automatically using Wi-Fi and your BT Home Hub. Wi-Fi technology not only gives you great value on your voice calls, it also allows you to surf the Internet from your mobile at super fast speeds.
You can make up to five simultaneous calls when connected to the BT Home Hub – and all can enjoy the lower call rate. You can even pair your handset with someone else’s BT Home Hub, so you can even get lower rates at your friend’s house.
BT Fusion intelligently switches calls seamlessly* between the wireless broadband network when you’re at home and the BT Mobile network when you’re on the move. The wireless broadband icon will appear on your mobile screen to tell you that you are connected to the wireless broadband network. You will only benefit from Fusion value calls and super-fast internet surfing when your phone is showing the wireless broadband icon.
What’s more you can use BT Fusion at any of the thousands of BT Openzone hotspots. You’ll find them in a wide range of locations: bars and pubs, BT payphones, cafés, health clubs, hotels, libraries, museums, motorway service stations, railway stations, restaurants, shopping areas. Search for your most convenient hotspot at www.btopenzone.com/find or by viewing available wireless networks on your mobile screen.
*Calls will continue to be charged at the rate applicable to wherever the call was started.
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BT Fusion checklist
Use the simple checklist overleaf to ensure you are ready to use BT Fusion.
BT Fusion checklist
1 - Prepare your mobile 03 2 - Get started with BT Total Broadband 04 3 - Connect your mobile to BT wireless broadband 05 4 - Ready, Steady, Go 06
Your new mobile
Frequently asked questions 08 Voicemail 1571 10 BT Call Minder Multi 11 Managing your calls 12 Multi media services 13 Going abroad 14 BT Mobile World 16 Mobile security 18 Useful numbers 19
Contents
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Before you use BT Fusion ensure your BT Home Hub installation is complete and your BT Total Broadband service is working. Check your BT Home Hub’s Broadband and Internet lights are steady green.
Please note: The Wireless light may also flash.
2 Get started with BT Total Broadband
3 Connect your mobile to BT wireless broadband
1 Prepare your mobile
03 04
Phone Wireless Broadband Internet Data
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However, if you already have a BT Home Hub and only received a Nokia 6136 in your current order, you will need to set up BT Fusion by following the simple step-by-step instructions below.
2 Highlight Available Networks
and press Select.
1 From the Home Screen
select Menu, Settings,
Connectivity, WiFi.
3 Your mobile lists available networks.
Highlight the BTHomeHub-XXXX, then, select Options and Connect.
If the phone asks “Disconnect BT Openzone first?” select Yes.
Please note: if you see more than one BT HomeHub-XXXX, choose the one that matches the ID on the grey label on the back of the hub ( See step 4 below)
TROUBLESHOOTING
Whatever your query, we’re here to help. Call Customer Services on 0800 783 2326.
4 Enter the Password and select Continue.
The Password is the wireless key that is displayed in the GREY box on the label located on the back of your BTHomeHub.
TIP
Note: To enter a number quickly, press and hold
a number key until the number appears.
5 You are now successfully
connected to a BT wireless broadband network.
You will be prompted “Add BTHomeHub-XXXX to your saved networks”. Select Yes.
Then Select OK.
The Wi-Fi Network indicator displays when you are connected to a BT wireless broadband network.
4 Ready, Steady Go
WiFi status indicators
Wi-Fi Signal strength indicator. This shows the strength of your current wireless broadband connection. The GREEN DOT indicates that a call over Fusion is possible. If the GREEN DOT is replaced by an Antenna, you are using a the BT Mobile network connection.
If in range of the Home Hub you will also see the Wireless icon active on your Home Hub
Wi-Fi Antenna. This shows that you are connected to the BT wireless broadband network when it is a bright Antenna. When Wi-Fi is disconnected, the Antenna is light grey.
Secure access point. This shows a secured wireless network. You will need a password or network key to connect to Wi-Fi.
Saved network. Your mobile will automatically connect to a saved network whenever that network is in range.
Active network connection. This shows your mobile is connected to a Wi-Fi network.
Insert your BT SIM card
To install the SIM card, do the following:
1. Press firmly and slide the top of the back cover
to release it; then continue sliding the back cover to remove and lift it from the phone.
2. Slip a fingernail under the metal tab at the
base of the phone and lift up to unlatch and swing the SIM card holder open.
3. Slide the SIM card into the holder as shown,
bevelled corner first, with the gold coloured contacts on the SIM card face up, away from the phone. (See diagram)
4. Swing the SIM card holder closed. The gold
coloured contacts on the SIM card meet the gold coloured contacts on the inside of the phone. Gently press the SIM card holder into the phone until it clicks into place.
5. Insert the battery by positioning it (with the
hologram label side facing up) so the gold-coloured contacts match up with those on the phone. Slide the battery in until it snaps into place.
6. Slide the back cover until it locks into place.
Charge your battery fully
1. Connect the charger to a standard wall outlet.
2. Insert the charger plug into the round jack in the
bottom of the phone. If the battery is completely discharged, it may take a few minutes before the charging indicator appears on the display or before any calls can be made.
3. Disconnect the charger from the phone when the battery is fully
charged. You can use the phone while the charger is connected. The charging time depends on the charger and the battery used. For example, charging a BL-4C battery with the AC-4 charger takes approximately 1 hour and 10 minutes while the phone is in the standby mode.
Switch on your mobile
Press and hold the end key until the phone turns on or off. If the phone asks for a PIN, enter the code (1210), and select OK.
Copy your phonebook to your new mobile
To find out how to copy your phonebook to your new mobile, please refer to your handset user guide.
Save your phonebook before porting your number
Ensure that you save your phonebook before you port your number, otherwise you will lose all your existing names and numbers when you swap SIM cards. To do this:
Save your existing phonebook from your old SIM onto your
existing mobile
After you port your number, insert your newly activated BT
SIM card into your existing mobile and copy the phonebook to this SIM
Finally, remove your BT SIM card and insert into your new
BT Fusion mobile
Check your voicemail
Any text messages, voicemail messages and personal greetings you have on your old SIM card will be lost, so make a note of anything important before you swap SIM cards.
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If your Nokia 6136 and BT Home Hub arrived in the same delivery, your mobile will already be set up to use BT Fusion so you can benefit immediately from great call rates. This will be clearly marked on your mobile.
Now you are set up and ready to start making great value calls and can enjoy fast internet surfing using your Fusion enabled mobile.
Remember too that with your phone already set up to use BT Openzone you can connect immediately to any of the thousands of BT Openzone hotspots, recognisable by the distinctive BT Openzone sign or by viewing available wireless networks on your mobile screen.
Please note: Ensure that you have these icons present . The GREEN DOT icon will let you know when a Fusion call is possible.
Note: Your Home Screen will flash between the networks it is connected to. For example you may see BT and BT HomeHub-XXXX alternate. This indicates that you are in range of both GSM and Wi-Fi networks. Any calls made will be on BT Fusion.
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Frequently asked questions
What is Wi-Fi and wireless broadband?
Wi-Fi is ‘wireless fidelity’ or ‘wireless’ network. It’s a great way to connect your BT Fusion mobile to the Internet without using wires, in a wireless-enabled location. ‘Wireless broadband’ gives you Wi-Fi connectivity to the Internet at broadband speed - faster than standard dial-up or as fast as 3G access. You can use your mobile via a BT wireless broadband network to connect instantly to BT Fusion so you can benefit from great call rates.
What happens to my BT Fusion service if I’m in range of my BT Home Hub and my broadband line is not working?
In the unlikely event of a fault on your broadband or landline, your BT Fusion handset will automatically work as a mobile until the fault is repaired. You will still be able to make and receive calls using your BT Fusion handset as a standard mobile. Once your broadband line is fixed your BT Fusion service will automatically revert back to full service.
What is the maximum distance I can be from my BT Home Hub to make calls using the BT wireless broadband network?
Range in ideal conditions is up to 18-25 metres from the BT Home Hub. This can vary depending on type of building structure and where you place the hub. To be certain that you are connected to the BT wireless broadband network, make certain the Wi-Fi Network Indicator displays as a bright antenna. When Wi-Fi is disconnected, the antenna is light grey.
How do I find out how strong my wireless broadband signal is?
You will see the Wi-Fi icon appear on your handset screen with signal strength bars. For example, for an area with maximum coverage there are 5 Wi-Fi signal strength bars and for an area with little coverage it may display 1 signal strength bar.
My phone says BT then BTHomeHub-XXXX. Does that mean I am losing my Wi-Fi connectivity?
No, this means that you are connected to your Wi-Fi network and your phone is also attached to the BT Mobile network. Essentially, you are connected to both systems, but Wi-Fi will be your predominant connection.
How many wireless BT wireless broadband networks can I save?
You can save up to 6 BT wireless broadband networks including the BT Openzone network on your BT Fusion handset.
Will my BT Fusion mobile number replace my landline phone number?
No, you’ll still keep your landline phone number and your landline phone. People will still be able to call you on your landline phone. They will only get through to your BT Fusion mobile if they call your BT Fusion number.
What is BT Openzone?
BT Openzone is a wireless broadband (Wi-Fi) service that you can access in public places (hotspots) such as cafes, airports, hotels and motorway service stations. You can connect to BT Openzone hotspots to use the BT Fusion service throughout the UK and Ireland, and at selected locations abroad. BT Openzone hotspots are identifiable by the distinctive BT Openzone sign . To find out where BT Openzone hotspots are located, go to www.btopenzone.com/find.
BT Openzone
Your phone has already been set up to use BT Openzone. However, in case of accidental deletion please follow the steps below:
1. From the Home Screen select Menu, Settings, Connectivity, Wi-Fi.
2. Highlight Available Networks and press Select.
3. Your mobile lists available networks. Highlight and select BT Openzone.
4. Select Connect.
Can several people use BT Fusion in range of my BT hub all at the same time?
Yes. You can have up to six people on your BT Fusion account, each with their own BT Fusion or standard BT Mobile handset. Up to five separate calls can be made in range of your BT Home Hub at any time, regardless of whether they are making or receiving a call. This means that you don’t have to wait for your phone line to become free before making great value calls in range of your BT Home Hub.
What call charges do people pay when they call me on my BT Fusion number?
All calls made to your BT Fusion number will be charged at the caller’s standard mobile rate.
What happens to a call charge if I move in or out of range of wireless broadband during a call?
The call will continue to be charged at the rate applicable to wherever the call was started. So if you star ted the call in range of your BT Home Hub, you will be charged at your agreed Fusion tariff rates. If you started the call when away from your hub, the call will continue to be charged as a mobile call.
TROUBLESHOOTING
Whatever your query, we’re here to help.
Call Customer Services on 0800 783 2326.
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Voicemail 1571
Your voicemail automatically takes messages when your mobile is switched off, engaged, or if you aren’t able to answer it.
Plus it sends you a text message to let you know a voicemail has been received. Up to 50 messages, each up to 3 minutes long can be stored which are accessible not only via your mobile but any touch-tone phone.
Messages are stored automatically for:
New messages: 28 days
Listened-to-messages: 72 hours
Saved messages: 7 days
To listen to voicemail
Dial 1571
There is no charge for calls to voicemail using the BT wireless broadband network (i.e. through the BT Fusion service).
Set up your personal greeting
A personal greeting reassures callers that they’re through to the right person. You can change your greeting as often as you like, and it’s easy to set up.
Personalise your greeting
Dial 1571
Press 3 and follow the voice prompts
Press # to save your recording
Set up a voicemail PIN
This allows you to access your messages from any other phone whether you are at home or abroad.
Dial 1571
Press 1 for the Main Menu
Press 4 for Mailbox Settings
Press 2 for Security Options and follow the voice prompts
How to check your messages from another phone and when you’re abroad
To listen to a voicemail message from another phone or when you are abroad you must first set up your voicemail PIN. (You need to do this before you leave the UK.)
Dial your mailbox number, which is included in your text
notification in the international format (prefixed with +44 without the leading 0)
Key 9 when hearing the greeting
Enter your voicemail PIN and follow the voice prompts
Please note: To find your mailbox dial, *#104#
Voicemail shortcodes
When listening to your messages you can:
2 Repeat message 3 Delete message 4 Rewind message by 8 seconds 5 Hear the number of the person who has called you
(works on current message only)
55 Return the call 6 Fast forward 8 seconds 66 Hear the next message 7 Save the current message 9 Help
Please note: Call Return will not work if the caller has withheld their
number, or if the call originates from outside the UK.
Access your mobile and landline messages from one place
Now wherever you are, by simply dialling 1571* from your home phone or BT mobile, you can access all your messages from one convenient place.
BT Call Minder Multi enables you to record your own greeting and lets up to 8 different mobile users to link up per household, via their BT handsets. What’s more, it also gives everybody access to their very own private mailbox.
Ordering
It couldn’t be any easier. Simply call 0800 028 2321 from your home landline and follow the prompts to create a new mailbox and to invite other BT mobile users in your household to be added. Once you have completed the registration you will be sent a confirmation letter and a user guide in the post.
BT Call Minder Multi
* 1571 access is restricted to UK only. For international message retrieval there is a separate number, +447836901571 which needs to be called, then you need to enter a PIN in order to replay messages.
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Managing your calls
Call Waiting and Call Holding
Call Waiting alerts you that another caller is waiting if you are on your mobile to someone else. You can either end your current call or put the caller on hold to answer the new call. If you don’t answer, the new call is handled as if you hadn’t answered it.
To activate Call Waiting
Press *43#
To cancel Call Waiting
Press #43#
To accept incoming calls and end the original call
Press 1
To keep the original call on hold and accept the incoming call
Press 2
To end a present call and return to the holding call
Press 1
To swap between calls
Press 2
Conference calls
Say you’ve left work and want to get together with a few friends. Now, you can dial up to 5 friends at once and sort everything out in just one call.
Prepare your conference call
To allow other callers to join your conference, activate
Call Waiting, press *43#
To conference call
Make your first call
To add a second caller to your conference call
Press 2 to put the call on hold. You may then start or
receive your second call as usual
Press 3 to connect the calls together
To add more people to the conference
Press 2 to temporarily leave the conference call
To make an additional call
Press 3 to add call to the conference
To end your conference call
Individuals can drop out at any time by simply ending the call
*Handset specific. Exact handset instructions may vary, please check Handset User Guide for full details.
Multi media services
*Handset specific. Exact handset instructions may vary, please check Handset User Guide for full details.
Picture messaging
Send pictures and up to 1,000 characters of text to any phone and even email addresses. And for that truly personal touch, you can add a voice-message or sound to your picture.
How to take and send a picture message*
Go to Camera to activate the camera on your mobile
Press Capture to take a picture
Press Store/Save to save the picture
Select Send (Or Send in Message, Send as MMS,
Send as Multi media)
Type any additional text you want to add
Select the number of the person you want to send
the message to
Click
Video messaging
With a compatible video messaging mobile, record a few seconds of action with movement and sound, then add some text and press send to add expression to your message. And, you can share your messages with anyone – they don’t have to have a video messaging mobile.
Send your video messages to your friend’s:
Video messaging mobile – where they can receive and watch
your message on their mobile
Picture messaging mobile – they will receive your video message
as a series of still pictures on their mobile
Standard mobile – and they’ll receive a text message directing
them to a website where they can view the message at any time for up to 30 days
To record and send a video clip*
Go to Multimedia and select Videos, New Video
Point lens at subject and press Capture to begin recording
Press Stop to stop recording
Press Save/Store to save the video message
Select Send (Or Send in Message, Send as MMS,
Send as Multi media)
Type any additional text you want to add
Select the number of the person you want to send
the message to
Click
For more information about Multi media services, visit www.btmobile.bt.com and click on FAQs.
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Going abroad?
You can use your new mobile in any country in the world, but please remember to call Customer Services on 0800 783 2326 three days in advance of travelling, to confirm that your roaming service has been activated.
International call charges – please note
While there is no charge to set up international roaming, call charges differ greatly from country to country, and international calls are charged at the prevailing rates. Please be aware that while you’re abroad, you have to pay for any calls you receive as well as those that you make. Eligibility for roaming is subject to status, and you may be required to show a satisfactory payment history before this service is activated.
Dialling from abroad
It’s easy to make calls when you’re overseas. All you need to remember is to dial [+] and the countr y code before the number you wish to dial. e.g. [+44] for the UK. Remember to leave out the first ‘0’ from the number. E.g. to call from Spain to London, dial ‘+442071234567’ not ‘+4402071234567’.
To call the UK from abroad
Insert +
Then 44
Delete the ‘0’ prefix
Then, dial your number 2071234567
A time-saving tip
Why not put the [+44] prefix in front of your friends’ numbers in your mobile’s address book before you go overseas? They’ll work just the same in the UK, but remember to drop the ‘0’, as above.
Before going abroad
To be able to pick up your messages overseas, you’ll need to do the following before leaving the UK:
Note your personal mailbox number – find out what this is by
dialling *#104# (Please note that, once you’re abroad, you will not be able to use this function)
Set up your own voicemail PIN code
With a voicemail PIN, you’ll be able to pick up your voicemail messages from abroad either using your mobile, or any other phone
Don’t forget to pack your charger and a travel adapter
To set up a voicemail PIN code
Dial 1571
Press 1 for the Main Menu
Press 4 for Mailbox Settings
Press 2 for Security Options and follow the voice prompts
How do I know if I have a voicemail message?
You will receive a text message to notify you of any voicemail messages.
To listen to your messages
Dial your mailbox number which is included in your
text notification in the international format (prefixed with +44 without the leading 0)
Key 9 when hearing the greeting
Enter your voicemail PIN, then follow the voice prompts
Calling Customer Services from abroad
You need to dial +44 1324 452 143 from a landline or from your mobile.
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BT Mobile World
BT Mobile World gives you instant online access to great ringtones, games and graphics to personalise your phone, as well as the latest news and sport, direct from your mobile Internet-enabled phone.
Get a free ringtone!
Go to BT Mobile World using your mobile or PC and sign-up. It’s quick and easy and we’ll give you a free ringtone as our way of saying hello.
To access BT Mobile World via your mobile
Click on the Web Access/Web or Browser icon on your phone’s
Main Menu
To access BT Mobile World from your PC
Go to www.bt.com/btmobileworld
Ringtones
Whether you like your music straight from the Top Ten or you prefer something more retro, you’ll find the track you’re looking for among the hundreds on offer.
Games
Choose and download from our wide range of Java games – adventure games, arcade classics, puzzles and many more.
Graphics and videos
Personalise your phone with your favourite celebrity, exotic scenery or quirky animations. You can also download video clips to your mobile to get a real multi media experience on the move.
News
Keep up to date while you’re out and about - read the headlines that matter, when it matters. Have breaking news sent to you, or access it in your own time through your mobile Internet enabled phone – you’ve got it all under your thumb.
Sport
Get match updates straight to your phone, or catch up on the sports news.
How do I order downloads from BT Mobile World?
To order the downloads you want, follow these easy steps:
From your PC:
Visit www.bt.com/btmobileworld to choose the item you would
like to download
Type the product code shown with your item into a new text
message on your mobile
Send text to 83373
Open the link we send you
Save the download to your phone
From your mobile:
Click on the Web Access/Web or Browser icon on your phone’s
Main Menu
Choose the item you would like to download and click on the
‘buy now’ link shown with your selected item.
Please note: texts to 83373 and mobile Internet calls are excluded from inclusive minutes and text bundles.
If you don’t receive your download
The network may be temporarily unavailable and you should try clicking the download link again in a few minutes. If the problem persists, go to the My downloads link on the BT Mobile World mobile Internet home page. You will be able to see all the downloads you’ve made in the last 7 days and you can try again to download your item (for free). If you still have problems, please contact BT Customer Services by calling 150 from your BT Mobile.
We will charge all items you order from BT Mobile World to your BT Fusion account, where you’ll find the charge for each download/service fully itemised.
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Unfortunately, thieves will find a mobile like yours irresistible. We recommend that you never leave your mobile unattended or visible in a car, and also try not to use your mobile in busy, public places.
Activate your SIM PIN, then change it to a secret one
To protect your SIM card, the security settings on your mobile allow you to activate its preset PIN number. This number is
1210. Once it’s activated, you will need to enter it every time you switch your mobile on.
For extra protection, we recommend that you change your SIM PIN to a secret number of your choice – your handset user guide gives you specific instructions on how to do this.
Call us if your mobile goes missing
You can contact us free from a landline on 0800 783 2326. Call straight away and we’ll bar your mobile so no-one else can use it. Remember, you’ll be charged for any calls made on your mobile until we hear from you.
To stop calls being made on your account, we just need your mobile number. If you give us your SIM and IMEI numbers as well we can bar your mobile completely. You’ll find the IMEI number by pressing
*#06#
on your mobile’s keypad. Please jot them down now
and hang on to them for future reference.
My mobile # .....................................................................
My SIM # .....................................................................
My IMEI # .....................................................................
Keep your SIM cards separate
If you have more than one mobile on your account, make sure you don’t mix up or swap their SIM cards. That’s because each SIM is paired with a specific mobile, and we need to know which mobile is missing in order to stop anyone else using it.
To protect it, register it www.immobilise.com
Many thousands of mobile phones are lost or stolen each year in the UK. The National Mobile Phone Register already holds the details of over 10 million phones.
Register
Register your phone for free at www.immobilise.com To register all you need is your mobile phone. When you register, you will need to enter your contact details and your IMEI number. Once you have registered your phone, you will have a better chance of getting it back if it is lost or stolen.
When not to use your mobile
When flying. Switch off to prevent interference with the
aircraft’s navigation systems
When driving. Never use a mobile while driving.
Allow voicemail to take your calls, and listen to them when you’re away from the vehicle
In hospitals. If in doubt, keep your mobile switched off until
you’re outside the building
At petrol stations. Or anywhere else where a spark from your
mobile could ignite flammable fumes or explosive materials
All mobiles supplied by BT conform to the highest safety standards on exposure to radio frequency emissions. You’ll find government advice on mobiles at www.doh.gov.uk/mobile
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Mobile security
BT Directory Enquiries – 118 500
The easy to use 118 500 BT Directory Enquiries service gives you access to any listed UK residential or business fixed line phone number.
118 500 is available 24 hours a day, 365 days per year
With one call you can make as many phone number requests as
you need
All numbers will automatically be sent via text message
You can be connected straight through to the number you wish to
reach
Need an international number?
For BT International Directory Enquiries, just call 118 505 when you’re in the UK.
2222 Travel and Weather Information
2222 keeps you informed about travel and weather information,
whether you’re planning your journey from home or stuck in a traffic jam on the way to your destination.
You’ll be given a traffic update for your specific location and the option of checking for road news and weather forecasts from any region across the UK.
ICE ‘In Case of Emergency’
Enter the number of the person you would want to be contacted ‘In Case of Emergency’ into your phonebook. In an emergency situation, ambulance and hospital staff will then be able to quickly find out who your next of kin are and be able to contact them.
Go to Contacts
Select Add New Contact
Enter the letters ‘ICE’ under the name followed by the telephone
number of your next of kin (ensure both daytime and evening numbers are included if possible)
ICE advice
Make sure the person whose name and number you are giving has
agreed to be your ICE contact
Make sure your ICE contact has a list of people they should
contact on your behalf – including your place of work
Make sure your ICE contact’s number is one that’s easy to reach.
For example a home number could be useless in an emergency if the person works full time
Make sure your ICE contact knows about any medical conditions
that could affect your emergency treatment – for example allergies or current medication
To make an Emergency Services call (999, 112 or 911)
There may be circumstances when your mobile phone, like any other mobile, cannot guarantee a connection and an emergency call cannot be placed due to network, environmental or interference issues. You should never rely solely upon any mobile for emergency services calls. We recommend a fixed line phone is retained and is used for emergency services calls. When making an emergency services call, ensure that you give all the necessary information as accurately as possible including your location, as this will enable emergency services to pinpoint your exact location.
Useful numbers
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