The instructions in this user guide are based on the latest available software version. If your device
has not been updated to the latest available software, there may be differences in the availability
and functionality of some features.
For info on Nokia Service terms and Privacy policy, go to www.nokia.com/privacy.
Read these simple guidelines. Not following them may be dangerous or illegal.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference
or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first
consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by Nokia for use with this device.
Third-party chargers that comply with the IEC/EN 62684 standard, and that can connect to
your device micro USB connector, may be compatible. Do not connect incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard
surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of
the device or attempt to remove the broken glass from the device. Stop using the device until the
glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Exercise caution when holding your device near your ear while the speakerphone is in use.
This feature is not available in all languages. For more info on feature and service availability, see
the How-to section at www.windowsphone.com.
• To search the web, press .
Antenna locations
Learn where the antennas are located on your phone to get the best possible performance.
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the
communication quality and may reduce battery life due to higher power level during operation.
The antenna areas are highlighted.
Insert the SIM card
Learn how to insert your SIM card into your phone.
Important: Your device uses a mini-UICC SIM card, also known as a micro-SIM card. Use of
incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and
may corrupt data stored on the card.
Note: Switch the device off and disconnect the charger and any other device before removing
any covers. Avoid touching electronic components while changing any covers. Always store and
use the device with any covers attached.
Make sure your phone is switched off.
1. At the bottom corner of the phone, put your fingernail in the seam between the screen frame and
the back cover. Bend the back cover open, and remove it.
Learn how to insert the memory card into your phone.
Use only compatible memory cards approved for use with this device. Incompatible cards may
damage the card and the device and corrupt data stored on the card.
Your phone supports memory cards with capacities of up to 64 GB.
Note: Switch the device off and disconnect the charger and any other device before removing
any covers. Avoid touching electronic components while changing any covers. Always store and
use the device with any covers attached.
1. At the bottom corner of the phone, put your fingernail in the seam between the screen frame and
the back cover. Bend the back cover open, and remove it.
2. Make sure the contact area is facing down, and push the memory card into the memory card slot
until it locks into place.
2. When the battery is full, disconnect the charger from the phone, then from the wall outlet.
You don't need to charge the battery for a specific length of time, and you can use the phone while
it's charging.
If the battery is completely discharged, it may need to charge for up to 20 minutes before you can
use your phone. The charging indicator may not be displayed in this time.
Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while
charging the device. The efficiency of USB charging power varies significantly, and it may take
a long time for charging to start and the device to start functioning.
Make sure your computer is switched on.
First connect the USB cable to the computer, then to your phone. When the battery is full, first
disconnect the USB cable from your phone, then from the computer.
The battery can be charged and discharged hundreds of times, but it will eventually wear out. When
the talk and standby times are noticeably shorter than normal, to replace the battery, take the device
to the nearest authorized service facility.
Battery
Take good care of your battery, it's the life force of your phone.
Your phone has an internal, non-removable, rechargeable battery. Use only Nokia approved chargers
designated for this phone. You can also use a compatible USB cable to charge your phone (included).
Do not attempt to remove the battery from the device. To replace the battery, take the device to
your nearest authorized service facility.
Authorized retail points may also offer a battery replacement service.
Important: Only qualified personnel or an authorized service facility should replace the battery.
Unauthorized battery replacement may invalidate your warranty.
First start-up
Learn how to get your new phone up and running.
Your new phone comes with great features that will be installed when you start your phone for the
first time. Allow some minutes for your phone to be ready.
Switch the phone on
Are you ready? Switch your phone on, and start exploring it.
Press and hold the power key until the phone vibrates.
Switch the phone off
Press and hold the power key, and drag the lock screen down.
With a Microsoft account, you can access Microsoft services with a single username and password
on your computer or phone. You can also use the same username and password on your Xbox.
With your Microsoft account, you can, for example:
• Download content from Store
• Back up your contacts
• Upload, store, and share pictures and documents.
• Back up your phone on SkyDrive.
• Play Xbox games
• Get your avatar and gaming achievements on your phone, and add to them when you play games
on your phone
• Keep track of and lock your lost phone with Find My Phone
• Get feeds from social networking services to your People hub
To learn more about Microsoft account and what can you do with it, go to
www.windowsphone.com.
Spice up your life and get more from your phone – create a Microsoft account.
To create a Microsoft account, you need an internet connection. If you don't have a data plan, the
data transmission costs may pile up quickly. For info about possible data costs, contact your network
service provider. If you can't connect to the internet, you can create the account later.
1. Switch on your phone with the SIM card in the phone.
2. To set up your phone, follow the instructions shown on the screen.
3. Create your Microsoft account, or sign in with your existing username and password.
To make an emergency call during the initial set-up, tap emergency call.
To create a Microsoft account later, open a Microsoft app or service on your phone. Or on the start
screen, swipe left, and tap Settings > email+accounts > add an account. To create your account
on the internet, or to reset your password, go to www.live.com.
Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily
copy your contacts, text messages, and pictures from your old phone. The app does not work with
all phone models.
Tip: If you have an older Windows Phone device, or have previously backed up your contacts in
your Microsoft Account, you can also add your account to your phone, and import the contacts
to your phone straight from the service.
Tip: When you create your Microsoft Account, your contacts are backed up automatically.
To restore the backed up contacts when setting up a new phone, sign in using the same
Microsoft Account. You can then choose the backup you want to use.
Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the
phone memory, not on the SIM.
1. On your old phone, switch Bluetooth on.
2. On the start screen of your new phone, swipe left, and tap Transfer my Data.
3. Tap continue, and switch Bluetooth on.
4. Select your old phone from the list of found devices, and follow the instructions shown on both
phones.
If your contacts are written in a language that is not supported by your new phone, the contact info
may not be shown correctly.
Transfer content to your Nokia Lumia
Learn how to transfer content to your Nokia Lumia.
These instructions may not apply to all phone models and manufacturers.
Depending on what you need to install and how much content you are transferring, the transfer may
take a while.
Some file formats may not be transferred. Some third-party converter apps may be available to
convert the files to a format that can be transferred.
For more info on transferring content to your Nokia Lumia, go to www.nokia.com/gb-en/switch-
easy (in English only).
Transfer content from your previous Nokia phone
Learn how to transfer content from your previous Nokia phone to your Nokia Lumia.
Transfer contacts and calendar from a Nokia Lumia with Windows Phone 7
Use your mail account to transfer your contacts and calendar entries to your new Nokia Lumia.
1. On your new Nokia Lumia, on the start screen, swipe left, tap Settings > email+accounts > add
an account.
2. Tap the account that includes your contacts and calendar, such as Microsoft account, and follow
the instructions shown on the screen.
Your contacts and calendar entries are automatically transferred to your new Nokia Lumia.
Transfer Office documents from a Nokia Lumia with Windows Phone 7
You can transfer your Office documents with SkyDrive to your new Nokia Lumia.
On your Nokia Lumia with Windows Phone 7, tap Office > SkyDrive to make sure you have saved
your Office documents to SkyDrive. To access your documents, on your new Nokia Lumia, tap
Office > SkyDrive.
Transfer your photos, videos, and music from your Nokia Lumia with Windows Phone 7
With the Zune PC app, you can transfer your photos, videos, and music from your Nokia Lumia with
Windows Phone 7 to your computer and then drag and drop the files to your new Nokia Lumia.
1. Download and install the latest version of Zune on your computer from www.zune.net.
2. Use a compatible USB cable to connect your Nokia Lumia with Windows Phone 7 to your computer,
and follow the instructions shown on your computer.
3. Drag and drop the files you want from your phone to your computer.
Tip: To see where your files are stored on your computer, in Zune, select settings.
4. Connect your new Nokia Lumia to your computer. The phone is shown as a separate drive on your
computer.
5. Drag and drop the items from the computer to the subfolders you want under Pictures, Videos,
and Music on your phone.
Make sure you copy the items to the correct subfolders, otherwise you may not be able to see them
on your phone.
Transfer contacts, calendar entries, and text messages from a previous Nokia Lumia with Windows
Phone 8
Use the backup from your previous Nokia Lumia with Windows Phone 8 to transfer content to your
new Nokia Lumia.
You can transfer the following from your previous Nokia Lumia with Windows Phone 8:
You need a Microsoft account to move content to your new Nokia Lumia.
If you don't have a Microsoft account set up on your new Nokia Lumia yet, on the start screen, swipe
left, tap Settings > email+accounts > add an account, and create a Microsoft account following
the instructions shown on the screen.
1. On your previous Nokia Lumia, on the start screen, swipe left, and tap Settings > backup.
2. Select what you want to back up.
3. When setting up your new Nokia Lumia for the first time, sign in to your Microsoft account.
4. When asked, select your backup.
The content you have backed up is transferred to your new Nokia Lumia.
Tip: If you didn’t select the backup while setting up your phone for the first time, you can also
do it later after resetting your phone. Resetting the phone settings erases all your personal
content. To reset your phone, on the start screen, swipe left, and tap Settings > about >
reset your phone.
Transfer Office documents from a Nokia Lumia with Windows Phone 8
You can transfer your Office documents with SkyDrive to your new Nokia Lumia.
On your previous Nokia Lumia, tap Office > SkyDrive to make sure you have saved your Office
documents to SkyDrive. To access your documents, on your new Nokia Lumia, tap Office >
SkyDrive.
Transfer your photos, videos, and music from a previous Nokia Lumia with Windows Phone 8
Transfer your photos, videos, and music from your previous Nokia Lumia with Windows Phone 8 to
your computer, and drag and drop them to your new Nokia Lumia.
1. Use a compatible USB cable to connect your previous Nokia Lumia with Windows Phone 8 to your
computer.
2. Move your photos, videos, and music to your computer with an appropriate software, such as
AutoPlay in Windows 7 PC.
3. Connect your new Nokia Lumia to your computer. The phone is shown as a separate drive on your
computer.
4. Drag and drop the items from the computer to the subfolders you want under Pictures, Videos,
and Music on your phone.
Make sure you copy the items to the correct subfolders, otherwise you may not be able to see them
on your phone.
Tip: You can also use SkyDrive to sync your photos and videos. On your previous Nokia Lumia,
save your photos and videos to SkyDrive. On your new Nokia Lumia, sign in to SkyDrive with
your Microsoft account, and your photos and videos are automatically transferred to your Nokia
Lumia.
Tip: You can also transfer your photos, videos, and music with the Windows Phone app. To
download and install the latest version on your PC, go to www.windowsphone.com. If your
computer is a Mac, install the Windows Phone app from the Mac App Store. In the Windows phone
app, select the files you want to transfer.
Transfer content from a Symbian or S40 phone
Use Nokia Suite to transfer content from a Symbian or S40 phone to your Nokia Lumia.
Make sure you have the latest Nokia Suite installed on your PC. You can download it from
www.nokia.com/nokiasuite. Nokia Suite may not support all Symbian or S40 phones.
You may need to update the software on your Symbian or S40 phone before you can transfer content
with Nokia Suite.
1. Use a compatible USB cable to connect your phone to your PC.
2. Open Nokia Suite on your PC.
3. Select Copy content to Nokia Lumia. Your files are copied to SkyDrive.
4. To access your files, on your Nokia Lumia, tap Office > SkyDrive, and follow the instructions
shown on your phone. You can also download the SkyDrive app from Store.
Transfer content from Nokia Asha
Learn how to transfer content from your Nokia Asha to your Nokia Lumia.
These instructions are for phones running on the Nokia Asha platform.
You must have a memory card inserted in your phone.
You can transfer the following from your Nokia Asha:
• Your photos
• Your videos
• Other content created by you
1. Use a compatible USB cable to connect your Nokia Asha to your computer, and on the phone, select
Mass storage.
2. On your computer, open a file manager, such as Windows Explorer, and browse to your phone. You
can see your phone (and the content stored on your memory card) as a separate drive on your
computer.
3. Drag and drop items to your computer.
4. Use the cable to connect your Nokia Lumia to your computer.
5. Use the file manager of your computer to drag and drop the files to your Nokia Lumia.
Transfer content from an Apple Mac
Learn how to transfer content from an Apple Mac to your Nokia Lumia.
Transfer content from an Apple Mac
Use your Microsoft account to transfer content from an Apple Mac.
1. On your Mac, go to www.live.com, and sign in to your Microsoft account.
2. Select SkyDrive, and drag and drop the files you want to move from your Mac to SkyDrive.
3. To access your files on your phone, tap Office > SkyDrive, and follow the instructions shown on
your phone.
Transfer content from an Android phone
Learn how to transfer content from an Android phone to your Nokia Lumia.
Transfer photos and videos from an Android phone
Transfer your photos and videos from your Android phone to your computer, and drag and drop them
to your Nokia Lumia.
1. Use a compatible USB cable to connect your Android phone to your computer.
2. Use an appropriate Android sync software to sync the content you want to your computer. Note
the folders where you synced the files.
3. When the sync is complete, connect your Nokia Lumia to your computer. Your phone is shown as
a separate drive on your computer.
4. Drag and drop the items from the computer to the subfolders under Pictures and Videos on your
phone. Make sure you copy the items to the correct subfolders, otherwise you may not be able to
see them on your phone.
Transfer Outlook info from an Android phone
Use your Microsoft account to transfer your Outlook contacts, calendar entries, and to-dos from
your Android phone to your Nokia Lumia.
1. Use a compatible USB cable to connect your Android phone to your computer.
2. On your computer, use the sync software for your Android phone to sync contacts, calendar entries,
and to-dos from your Android phone to your computer, and set the sync software to sync the items
to Outlook.
3. In Outlook, add the Microsoft account to Outlook using Microsoft Outlook Hotmail Connector. Go
to www.office.microsoft.com, search for Hotmail Connector, and download it to your computer. You
may need to configure the Hotmail Connector settings.
4. Sync the content you want from Outlook to your Microsoft account. It may take a while before the
content is available in your Microsoft account.
5. To import the content to your new phone, you need to sign in with your Microsoft account. To
create the account on your phone, tap Settings > email+accounts > add an account, and follow
the instructions shown.
For more info, go to www.windowsphone.com, and see the FAQs on how to sync your Outlook
contacts and calendar to Windows Phone.
Transfer office documents from an Android phone
Use your Microsoft account and SkyDrive to transfer office documents from your Android phone.
1. Use a compatible USB cable to connect your Android phone to your computer, and on your phone,
select Mass storage, if asked.
2. Drag and drop the files to your computer. Note the folders where you stored the files.
3. On your computer, go to www.live.com, and sign in to your Microsoft account.
4. In your Microsoft account, select SkyDrive, and drag and drop the files you want from your
5. To access your files on your Nokia Lumia, tap Office > SkyDrive, and follow the instructions
shown on your phone.
Transfer content from an iPhone
Learn how to transfer content from an iPhone to your Nokia Lumia.
Transfer photos, videos, and music from an iPhone
Transfer your photos and videos from your iPhone to your computer, and drag and drop them to your
Nokia Lumia. You can also use SkyDrive to easily transfer your photos and videos. If you also want to
transfer your music, use the Windows Phone app.
1. Use a compatible USB cable to connect your iPhone to your computer.
2. Move your photos and videos to your computer with an appropriate software, such as AutoPlay in
Windows 7 PC.
3. Connect your Nokia Lumia to your computer. The phone is shown as a separate drive on your
computer.
4. Drag and drop the items from the computer to the subfolders you want under Pictures and Videos
on your phone.
Make sure you copy the items to the correct subfolders, otherwise you may not be able to see them
on your phone.
Tip: You can also use SkyDrive to sync your photos and videos. On your iPhone, download and
install the SkyDrive app from the Mac App Store, and save your photos and videos to
SkyDrive. On your Nokia Lumia, sign in to SkyDrive with your Microsoft account, and your photos
and videos are automatically transferred to your Nokia Lumia.
Tip: You can also transfer your photos, videos, and music using iTunes with the Windows Phone
app. To download and install the latest version on your PC, go to www.windowsphone.com. If
your computer is a Mac, install the Windows Phone app from the Mac App Store. In the Windows
phone app, select the files you want to transfer.
Transfer contacts and calendar from an iPhone
Sync your contacts and calendar with iTunes from your iPhone to Outlook, and transfer them to your
Nokia Lumia using your Microsoft account.
Make sure you have iTunes and Microsoft Outlook Hotmail Connector installed on your computer. To
install Microsoft Outlook Hotmail Connector, go to www.office.microsoft.com, search for Hotmail
Connector, and download it to your computer. You may need to configure the Hotmail Connector
settings.
1. Open iTunes.
2. Use a compatible USB cable to connect your iPhone to your computer.
3. Sync the content you want from your iPhone to Outlook.
4. In Outlook, add your Microsoft account to Outlook using Microsoft Outlook Hotmail Connector.
5. Sync the content you want from Outlook to your Microsoft account.
It may take a while before the content is available in your Microsoft account.
6. If you don't have a Microsoft account set up on your phone yet, to transfer the content to your
Nokia Lumia, on the start screen, swipe left, tap Settings > email+accounts > add an account, and
create a Microsoft account following the instructions shown on the screen.
Want to avoid accidentally making a call when your phone is in your pocket or bag?
Press the power key.
Unlock the keys and screen
Press the power key, and drag the lock screen up.
Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is
switched on. To switch on double-tap, tap Settings > touch, and switch Double tap to wake
up phone to On.
Set the keys and screen to lock automatically
On the start screen, swipe left, tap Settings > lock screen > Screen times out after, and select
the length of time after which the keys and screen are locked automatically.
Enjoy your favorite music, or free your hands for other things when in a call.
Connect the headset to your phone.
Do not connect products that create an output signal, as this may damage the device. Do not connect
any voltage source to the audio connector. If you connect an external device or headset, other than
those approved for use with this device, to the audio connector, pay special attention to volume
levels.
Change the volume
Trouble hearing your phone ringing in noisy environments, or calls too loud? You can change the
volume to your liking.
Use the volume keys.
The volume keys control all sounds, including the volume of alarms and reminders.
Tip: When you change the volume, you can also switch your phone to vibrate, silent, or normal
mode. On the volume control bar at the top of the screen, tap , , or . The available options
vary depending on your mode settings. To change the settings, on the start screen, swipe left,
and tap Settings > ringtones+sounds.
Your phone has two views, making it easy for you to keep up with what's going on.
To switch between the start screen and the apps menu, simply swipe left or right.
Start screen: The animated live tiles show your missed calls and received messages, the latest news
and weather forecasts, and more.
You can rearrange and resize the tiles, and pin contacts, apps, feeds, mailboxes, websites, and other
favorites. Updates of your pinned contacts are shown on the tile, and you can view your contacts'
details directly from the start screen.
Apps menu: All your apps are listed here, all neatly ordered.
Got a lot of apps? To look one up, tap .
The software in this device includes software licensed by Nokia from Microsoft Corporation or its
affiliates. To access the Windows Phone software license terms, select Settings > about. Please
read the terms. Please note that by using the software, you accept the terms. If you do not accept
the terms, do not use the device or software. Instead contact Nokia or the party from which you
purchased the device to determine its return policy.
Switch between views
If you don't have all the apps you need on your start screen, you can find them from the apps menu.
Example: Swipe left or right between the start screen and the apps menu, or between different
views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a
flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.
Zoom in or out
Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.
Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, on the start screen, swipe left, and tap Settings > screen
rotation. Switch Autorotate screen to Off .
Use your phone with ease
Struggling with small text or blurry images? Make the fonts larger and the screen easier to view. You
can also use your phone with a teletypewriter (TTY/TDD).
1. On the start screen, swipe left, and tap Settings.
2. Tap ease of access.
Change the font size
Drag the Text size slider.
Switch high contrast on
Switch High contrast to On .
Magnify the screen
Switch Screen magnifier to On , and double-tap the screen with 2 fingers. When using the
magnifier, use 2 fingers to move around the screen. To stop magnification, double-tap the screen
with 2 fingers.
The available TTY/TDD modes may vary depending on your network service provider.
Use your phone in airplane mode
In places where you don't want to make or receive calls, you can still access your music, videos, and
offline games if you switch airplane mode on.
Airplane mode closes connections to the mobile network and switches your phone's wireless features
off. Comply with the instructions and safety requirements given by, for example, an airline, and any
applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for example,
browse the internet or switch Bluetooth on in airplane mode.
1. On the start screen, swipe left, and tap Settings > airplane mode.
2. Switch Status to On .
Control your phone with your voice
Got your hands full, but need to use your phone? You can use your voice to make a call, send a text
message, search the web, or open an app.
This feature is not available in all languages. For info on the supported languages, go to
www.windowsphone.com.
1. Press and hold .
2. Say a voice command into your phone.
Example: To check your schedule, say Open calendar.