Nokia 9500 Service manual

Nokia Customer Care

SERVICE

MANUAL

[NMP Part No. 9236218]

RA-2/3 (Nokia 9500)

Issue 1

COMPANY CONFIDENTIAL

Issue 1 09/04

Nokia Customer Care

Amendment Record Sheet

Amendment No Date Inserted By Comments

Original Issue 09/04 J-AK

Issue 1 09/04 COMPANY CONFIDENTIAL 2

Nokia Customer Care

Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form without the prior written permission of Nokia is prohibited.

Nokia, Nokia Connecting People, and Nokia 9500 are trademarks or registered trademarks of Nokia Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

Issue 1 09/04 COMPANY CONFIDENTIAL 3

Please refer to the product’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:

Warnings:

1. IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

Nokia Customer Care

Warnings and Cautions

2. THE phone MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

4. Use only approved components as specified in the parts list.

5. Ensure all components, modules screws and insulators are correctly re-fitted after servicing and alignment. Ensure all cables and wires are repositioned correctly.

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Nokia Customer Care

For your safety

QUALIFIED SERVICE Only qualified personnel may install or repair phone equipment.

ACCESSORIES AND BATTERIES Use only approved accessories and batteries. Do not connect incompatible products.

CONNECTING TO OTHER DEVICES When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.

ESD protection

Nokia requires that the product’s service points have suffi- cient ESD protection (against static electricity) when servicing the product.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied.

All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity discharge.

All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside any ESD Protected Area (EPA).

Every repair action involving opening the product or handling the product components must be done under ESD protection.

ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.

For more information and local requirements about ESD protection and ESD Protected Area, contact your local Nokia After Market Services representative.

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Nokia Customer Care

Battery information

Note that a new battery's full performance is achieved only after two or three complete charge and discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge.

For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose.

Never use any charger or battery which is damaged.

Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Shortcircuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire!

Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

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Nokia Customer Care

Care and maintenance

The device is a product of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years.

Keep the phone and all its parts and accessories out of the reach of small children.

Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.

Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.

Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Issue 1 09/04 COMPANY CONFIDENTIAL 7

Nokia Customer Care

Company Policy

Our policy is of continuous development; details of all technical modifications will be included with service bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing.

Please state:

Title of the Document + Issue Number/Date of publication

Latest Amendment Number (if applicable)

Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION

Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland

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Nokia Customer Care

1 - General Information

2 - Parts Lists and Component Layouts

3 - Service Software Instructions

4 - Service Tools

5 - Disassembly/Reassembly Instructions

6 - Baseband Description and Troubleshooting

7 - RF Description and Troubleshooting

8 - Schematics

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Nokia Customer Care

1 - General Information

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RA-2/3 1 - General Information Nokia Customer Care

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RA-2/3

Nokia Customer Care

Table of Contents

Page No

RA-2/3 Product Selection ...................................................................................5

RA-2/3 features.................................................................................................. 5

Product and module list ..................................................................................... 8

Technical Specifications ....................................................................................9

General specifications........................................................................................ 9

Main RF characteristics ..................................................................................... 9

Mobile Enhancements ......................................................................................11

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RA-2/3 1 - General Information Nokia Customer Care

RA-2/3 Product Selection

This service manual documents features, functioning and repair of two products, RA-2 and RA3, which are variants of the same product.

RA-2 is a traditional triple band GSM phone (900, 1800, 1900 MHz), and RA-3 uses the same bands except the lowest band is 850MHz. RA-2/3 automatically switches between bands. It also supports high-speed, flexible data connections with EGPRS (EDGE) and Wireless LAN.

RA-2/3 features also Bluetooth, infrared and USB connectivity.

Figure 1:View of Nokia 9500

■ RA-2/3 features

Hardware characteristics

• Speech codecs: HR, FR, EFR, AMR

• Displays: Cover: up to 65k color (active matrix) (128 x 128), active area: 27.3 x

27.3 mm, PDA: up to 65 k color (transflective) (640 x 200), active area: 110 x 34.5 mm

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RA-2/3

Nokia Customer Care 1 - General Information

• Clamshell with user changeable A-cover, x-press on

• Full QWERTY with 8 (1 user configurable) app. shortcut keys

• Small SIM supporting 1.8 & 3.0 V

• Multimedia memory card with “hot swap”

• Integrated hands free speaker (16 mm)

• Integrated VGA camera

• Ringing tunes: MIDI, WAV, AAC/MP3, AMR (ringing volume: 105 dB from 5cm distance)

• Audio formats: MP3, MPEG-4 (AAC), Real Audio, MIDI

• Video formats: H.263, MPEG-4, Real Video

• Pop-Port

UI features

• Desk structure, qrouping in desk main level

• MMS, SyncML device management, presentation editor

• OMA provisioning

, USB2.0 slave, full speed up to12Mbit/s

• VGA camera (viewfinder in cover, framerate 15 fps)

• Simulataneous CS voice and wireless LAN browsing

• User configurable application key

• Opera 6.x browser with smart rendering (HTML 4.01 / xHTML)

Supported bearers

• CSD, HSCSD, GPRS multislot class 10, class B, EGPRS class 10

• WLAN 802.11b (Wi-Fi,2.4 GHz, 11Mbit/s)

• Bluetooth, InfraRed (115 kbps)

Messaging

• E-mail (IMAP4, POP3, SMTP, SyncML)

• “Always-on” e-mail/ push experience

• SMS, Fax, MMS

Browsing

• HTML/XHTML (Opera 6.x)

• HTML 4.01

• JavaScript 1.3

Office

• Documents, sheet, presentation (editor also)

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PIM & Sync

• Calendar, contacts, to-do

• SyncML 1.1.1, local sync (PC Suite)

Device Management

• SyncML Device Management

• OMA client provisioning, Smart messaging

• Admin module (PC SUITE)

Security

• SSL 3.0 /TLS 1.0

• Remote locking (via SMS)

• Nokia VPN client (on product CD)

• IPv6/IPv4, IPSec

• MMC Lock

• OMA DRM forward lock

• WLAN security (e.g. WPA 1.0 and Cisco CCX)

PC connectivity (MS and Lotus Notes compatibility)

• Backup / restore, file transfer

• Syncronization (SyncML)

• Admin module

• IP Passthrough

Java

•MIDP 2.0

• Personal profile Java as separate SIS packet (on product CD)

Other/Entertainment/etc.

• Some additional sw by 3rd parties to inbox (e.g. games…)

• End-to-end Alliance Solutions

• IBM: Websphere Everyplace Access (WEA) client, Sametime client, Sync email & PIM, device management (IBM Tivoli)

• Oracle: Collaboration Suite (OCS), Solution for mobile email, calendar, directory service, contacts

Additional 3rd party solutions/applications possible

• Messaging: BlackBerry, NokiaOne, NMAG, etc.

• PIM&Sync: BlackBerry, NokiaOne, NMAG, etc.

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RA-2/3

Nokia Customer Care 1 - General Information

• Database: Citrix ICA client, IBM DB2, Oracle 9iLite

• Office: zip manager, pdf-reader

• Security: Antivirus, FileCrypto

• Device Management:CA Unicenter

• Games (Symbian and Java)

• Dictionaries, calculators

• Multimedia players (MP3 player etc.)

• Planning applications, Maps, Route planning…

Digital services

• OTA settings (WDS in Europe)

• Wallpapers, logos, ringing tunes

■ Product and module list

Description RA-2 product code RA-3 product code

Basic 9500 sales package 0630742 0630744 System module 0202266 0202366

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Technical Specifications

■ General specifications

Unit

Transceiv er with PB5L 1300mAh Li-Po battery pack

Dimensions (mm)

(L x W x T)

148 x 56 x 24 222 (with PB-5L battery) 178

Weight (g)

Volume (cm3)

■ Main RF characteristics

RA-2 (EU variant GSM900/1800/1900) & RA-3 (US variant GSM850/1800/1900)

Parameter Unit

Cellular system GSM850/900, GSM1800, GSM1900 Modulation schemes GMSK, 8-PSK RX frequency band GSM850: 824 … 849 MHz

GSM900: 925 … 960 MHz GSM1800: 1805... 1880 MHz GSM1900: 1930 … 1990 MHz

TX frequency band GSM850: 869 … 894 MHz

GSM900: 880 … 915 MHz GSM1800: 1710... 1785 MHz GSM1900: 1850 … 1910 MHz

Output power GMSK GSM850: +5 … +33 dBm (3.2 mW … 2 W)

GSM900: +5 … +33 dBm (3.2 mW … 2 W) GSM1800: +0 … +30 dBm (1.0 mW … 1 W) GSM1900: +0 … +30 dBm (1.0 mW … 1 W)

Output power 8-PSK GSM850: +5 … 27 dBm (3.2 mW … 0.5 W)

GSM900: +5 … 27 dBm (3.2 mW … 0.5 W) GSM1800: +0 … 26 dBm (1.0 mW … 0.4 W) GSM1900: +0 … 26 dBm (1.0 mW … 0.4 W)

Duplex spacing GSM850: 45 MHz

GSM 900: 45 MHz GSM 1800: 95 MHz GSM 1900: 80 MHz

Number of RF channels GSM 850: 124

GSM 900: 174 GSM 1800: 374 GSM1900: 299

Channel spacing 200 kHz (each band)

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RA-2/3

Nokia Customer Care 1 - General Information

Parameter Unit

Number of TX power levels GMSK

Number of TX power levels 8-PSK

Sensitivity, static channel (+25°C)

Frequency error, static channel < 0.1 ppm RMS phase error < 5.0 ° Peak phase error < 20.0 °

EGSM: 15 GSM 900: 15 GSM 1800: 16 GSM 1900: 16

GSM 850: 12 GSM 900: 12 GSM 1800: 14 GSM 1900: 14

EGSM: -102 dBm GSM 900: -102 dBm GSM 1800: -102 dBm GSM 1900: -102 dBm

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Mobile Enhancements

Table 1: Battery

Battery Type Product code

Li-Po (1300mAh) BP-5L 0670390

Table 2: Chargers

Chargers Type Product code

Switcher charger (Europe) ACP-12E 0675294 Switcher charger (US) ACP-12U 0675303 Mobile charger (cigarette lighter charger) LCH-12 0675328 AC fast charger (Europe) ACP-9E 0675149 Travel charger (Europe) ACP-8E 0675195 Charger ACP-7E 0675144 Charger ACP-7X 0675145 Mobile charger LCH-9 0675120 Retractable charger AC-1E 0675349

Table 3: Audio accessories

Audio accessories Type Product code

Mono headset, Boom Headset HDB-4 0694094 Stereo headset HDS-3 0694093 Fashion stereo headset HS-3 0694156 Retractable headset HS-10 0694126 Standard headset HS-5 0694121 Wireless Headset HDW-2 0694113 Wireless Clip-on Headset HS-3W 0694135 Wireless Headset HS-4W 0694159 Loopset LPS-4 0630443 FM Radio Headset (Pop-port) HS-2R 0694129 TTY adapter HDA-10 0694115

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Nokia Customer Care 1 - General Information

Table 4: Connectivity accessories

Connectivity accessories Type Product code

Desk stand with sync. DT-4 0675362 Memory Card DTS-64 0273026 Memory Card DTS-128 0274289 Connectivity cable DKU-2 0730238

Table 5: Car kits

Car kits Type Product code

Basic Car Holder CR-6 0650062 Antenna Coupler AD-13 0263401 Full Car Kit CARK-126 0085197 Wireless Carkit CARK-112 0085192 Wireless Car Kit CK-1W 0080774 Headrest handsfree BHF-1 0694102 BHF Headrest handsfree BHF-3 0694158

Table 6: Other accessories

Other accessories Type Product code

Observation camera PT-2 0630608 Digital Pen SU-1B 0710000 Image viewer SU-2 0263167 Image frame, operates via IR SU-4 0710001 Image Frame with GSM module SU-7 0710002 Medallion, operates vi IR RX-3 0772045 Medallion 2, operates via IR RX-4 0710144 Kaleidoscope RX-11 0710145

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2 - Part s Lists and

Component Layout s

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Table of Contents

Page No

Exploded View of RA-2/3....................................................................................5

Mechanical parts................................................................................................ 6

Operator variants............................................................................................... 8

Parts List for RA-2 Engine Module (1bt_15e) ................................................... 9

Variant parts for RA-3 engine module.............................................................. 43

Parts not assembled in RA-3 ......................................................................... 43

RA-2 component layout diagram - Top............................................................ 44

RA-2 component layout diagram - Bottom....................................................... 45

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RA-2/3 2 - Parts Lists and Component Layouts Nokia Customer Care

Exploded View of RA-2/3

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RA-2/3

Nokia Customer Care 2 - Parts Lists and Component Layouts

■ Mechanical parts

ITEM/_CIRCUIT REF. QTY PART NO PART NAME

1 XXXXXXX A-COVER ASSY I001 1 A-COVER I002 1 POWER KEY

I003 1 XXXXXXX CMT KEYMAT I004 1 9491754 SHIELD I005 1 5140285 EARPIECE I006 1 4850827 CMT LCD MODULE

1 9491753 UI ASSEMBLY I007 1 - DOMESHEET I008 1 - UI FLEXFOIL I009 1 9460627 FLEX COVER I010 1 - UI CHASSIS I011 1 6442499 MAGNET I012 1 9491773 A-COVER LOCKING

I013 1 4850839 PDA LCD MODULE

1 9491650 C-COVER ASSY I014 1 - FUNCTION KEYS I015 1 - C-COVER I101 1 - FRICTION HINGE I102 1 - HINGE PIN

1 9490610 KEYPAD FRAME ASSY I201 1 - KEYPAD FRAME I202 1 - RELEASE SPRING

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ITEM/_CIRCUIT REF. QTY PART NO PART NAME

I203 9 6290949 SCREWS T5+ I204 1 XXXXXXX PDA KEYMAT

1 9517334 QWERTY ASSY I205 1 - DOMESHEET I206 1 - UI PWB I207 1 - QWERTY SHIELD I208 1 - SPACER (INCL. IR WINDOW) I209 1 - RF GASKET

I210 1 4858041 CAMERA MODULE I211 1 - ENGINE MODULE

1 5650065 ANTENNA MODULE I212 1 - ANTENNA I213 1 - POGO PIN I214 1 - IHF SPEAKER

1 9491915 B-COVER ASSY I215 1 5140265 MICROPHONE I216 1 5400243 DC JACK I217 1 - B-COVER I218 1 - BATTERY COVER LATCH I219 1 9517396 BATTERY DECK ASSY I220 1 - CAMERA WINDOW I221 1 - CARD SHIELD

I222 1 9370634 TYPE LABEL

1 9491969 BATTERY COVER ASSY

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RA-2/3

Nokia Customer Care 2 - Parts Lists and Component Layouts

ITEM/_CIRCUIT REF. QTY PART NO PART NAME

I223 1 - BATTERY COVER I224 1 - MAGNET

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Parts List for RA-2 Engine Module (1bt_15e)

Item Code

A2001 9517308 Top V 4 SHIELD_DMC06571RF SHIELD ASSEM-

A2002 9517308 Top Q 8 SHIELD_DMC06571RF SHIELD ASSEM-

A2003 9517323 Top D 4 SHIELD_WLAN WLAN SHIELD

A2004 9517322 Bottom E 3 SHIELD_BT BT SHIELD ASSEM-

A2005 9517321 Top J 5 SHIELD_BB BB SHIELD ASSEM-

A2006 9511280 Top W 8 CAMERA_SHIELD CAMERA SHIELD

Location

Side/Grid/Ref

Type Description and Value

BLY DMC06571 RA2

ASSY DMC06778

BLY DMC06777 RA2

BLY DMC06779 RA2

DMD11508 RA-2

B2200 4510219 Top S 2 CRYSTAL_CX_4V CRYSTAL

32.768KHZ+-30PPM 9PF

B4800 4510423 Top M 6 CRYSTAL_NX402

5DA

C2000 2320481 Top M 1 0603C CHIPCAP X5R 1U K

C2001 2320778 Top N 1 0402C Chipcap X7R 10%

C2002 2320481 Top M 1 0603C CHIPCAP X5R 1U K

C2003 2320633 Bottom C 6 0402C CHIPCAP NP0 220P

C2004 2320805 Bottom C 5 0402C CHIPCAP X5R 100N

C2005 2316001 T op B 7 0603C CHIPCAP X5R 2U2 K

C2006 2320481 Top A 6 0603C CHIPCAP X5R 1U K

CRYSTAL 12.0MHZ +-15PPM 10PF

6V3 0603

16V 0402

6V3 0603

J 25V 0402

K 10V 0402

6V3 0603

32.768kHz

12MHz

1u0

10n

1u0

220p

100n

2u2

1u0

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