without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia
Corporation. Other product and company names mentioned herein may be trademarks or tradenames of
their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes and
improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable law, no warranties of
any kind, either express or implied, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this
document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
• IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED
WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/
MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
• THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES,
FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
• OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.
• BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.
Cautions
• Servicing and alignment must be undertaken by qualified personnel only.
• Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.
• Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
• Use only approved components as specified in the parts list.
• Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and
alignment.
• Ensure all cables and wires are repositioned correctly.
• Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the
measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb
nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.
• During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise
GSM or WCDMA PA may be damaged.
This product is of superior design and craftsmanship and should be treated with care. The suggestions below
will help you to fulfil any warranty obligations and to enjoy this product for many years.
• Keep the phone and all its parts and accessories out of the reach of small children.
• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that
will corrode electronic circuits.
• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.
• Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage
batteries, and warp or melt certain plastics.
• Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form
inside, which may damage electronic circuit boards.
• Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.
• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.
• Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or
attachments could damage the phone and may violate regulations governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing
the phone.
Any product of which the covers are removed must be handled with ESD protection. The SIM card can be
replaced without ESD protection if the product is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity
discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside
any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components must be done under
ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.
For more information and local requirements about ESD protection and ESD Protected Area, contact your local
Note: A new battery's full performance is achieved only after two or three complete charge and
discharge cycles!
The battery can be charged and discharged hundreds of times but it will eventually wear out. When the
operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.
Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers
approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to
a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged
battery will discharge itself over time.
Temperature extremes can affect the ability of your battery to charge.
For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the
product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory
available for the product). Do not attempt to discharge the battery by any other means.
Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or
pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example
when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce
the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°
F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged.
Batteries' performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.
Our policy is of continuous development; details of all technical modifications will be included with service
bulletins.
While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If
any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.
Please state:
• Title of the Document + Issue Number/Date of publication
• Latest Amendment Number (if applicable)
• Page(s) and/or Figure(s) in error
Please send to:
NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
E-mail: Service.Manuals@nokia.com
RM-140
Nokia 7390 Service Manual StructureNokia Customer Care
Nokia 7390 Service Manual Structure
1 General information
2 Parts and layouts
3 Service Software Instructions
4 Service Tools and Service Concepts
5 Disassembly and reassembly instructions
6 BB Troubleshooting and Manual Tuning Guide
7 RF troubleshooting
8 System Module
9 Schematics
Glossary
Software and User interface features...................................................................................................................1–6
General specifications.......................................................................................................................................1–9
Table 1 Battery and chargers................................................................................................................................1–8
Table 2 Car accessories..........................................................................................................................................1–8
Note: This phone is charged through the smaller Nokia standard interface (2.0 mm plug). The 3.5 mm
standard charger can be used together with the CA-44 charger adapter.
AC-3Compact charger
AC-4Travel performance charger
BP-5MBattery 900 mAh Li-Ion
CA-44Charger adapter (from 3.5 mm -> 2 mm)
Table 2 Car accessories
TypeName
HF-6WWireless plug-in handsfree
CK-1WWireless car kit
CK-7WAdvanced Car Kit
DC-4Mobile charger
N616Car kit
Spare parts overview.............................................................................................................................................2–6
Mechanical parts list...............................................................................................................................................2–7
Component parts list............................................................................................................................................2–10
Table 5 Mechanical parts list.................................................................................................................................2–7
RM-140
Service Software InstructionsNokia Customer Care
Table of Contents
Phoenix installation steps in brief........................................................................................................................3–5
Phone data package overview............................................................................................................................3–11
Installing phone data package...........................................................................................................................3–12
Uninstalling phone data package.......................................................................................................................3–15
Configuring users in Phoenix..............................................................................................................................3–17
Managing connections in Phoenix......................................................................................................................3–17
Installing flash support files for FPS-8 and FPS-10...........................................................................................3–19
Updating FPS-8 and FPS-10 flash prommer software.......................................................................................3–22
Figure 5 Dongle not found.....................................................................................................................................3–6
Figure 18 New user configured..........................................................................................................................3–17
• Activate SX-4 smart card, if you need tuning and
testing functions.
Note: When FPS-10 is used only for
product software updates, SX-4 smart
card is not needed.
Results
Phoenix
is ready to be used with FPS-8 or FPS-10 flash prommers and other service tools.
Installing
Phoenix
Prerequisites
• Check that a dongle is attached to the parallel port of your computer.
• Download the
computer (in
• Close all other programs.
• Depending on your operating system, administrator rights may be required to install
• If uninstalling or rebooting is needed at any point, you will be prompted by the InstallShield program.
Phoenix
C:\TEMP
installation package (for example,
, for instance).
phoenix_service_sw_2004_39_x_xx.exe
Phoenix
) to your
.
Context
At some point during the installation procedure, you may get the following message:
Figure 5 Dongle not found
This may be a result of a defective or too old PKD-1 dongle.
Check the COM/parallel ports used. After correcting the problem, you can restart the installation.
For more detailed information, please refer to
Tip: Each feature in
program. Press the F1 key or the feature’s Help button to activate a Help file.
Phoenix
has its own Help function, which can be activated while running the
Phoenix
Help files.
Steps
1. To start the installation, run the application file (for example,
RM-140
Service Software InstructionsNokia Customer Care
3. Read the disclaimer text carefully and click Yes.
Figure 6 Disclaimer text
4. Choose the destination folder.
The default folder
C:\ProgramFiles\Nokia\Phoenix
is recommended.
5. To continue, click Next.
To choose another location, click Browse (not recommended).
6. Wait for the components to be copied.
The progress of the installation is shown in the
Setup Status
window.
7. Wait for the drivers to be installed and updated.
The process may take several minutes to complete.
If the operating system does not require rebooting, the PC components are registered right away.
If the operating system requires restarting your computer, the Install Shield Wizard will notifies about it.
Select Yes... to reboot the PC immediately or No... to reboot the PC manually afterwards.
After the reboot, all components are registered.
Note:
Phoenix
does not work, if the components have not been registered.
• installing phone model specific data package for
• configuring users and connections
FPS-8 and FPS-10 flash prommers can be used after updating their flash update package files.
Updating
Phoenix
Phoenix
can be used after:
Phoenix
installation
Context
• If you already have the
software when new versions are released.
• To update
• When you are updating, for example, from version a14_2004_16_4_47 to a15_2004_24_7_55, the update
will take place automatically without uninstallation.
• Always use the latest available versions of both
can be found in the phone model specific Technical Bulletins and phone data package
(shown during installation).
• If you try to update
to a15_2004_24_7_55), you are asked if you want to uninstall the existing version. In this case you can
choose between a total uninstallation or a repair installation in a similar way when choosing to uninstall
the application from the
Phoenix
Phoenix
, you need to follow the same steps as when installing it for the first time.
Phoenix
Windows
service software installed on your computer, you need to update the
Phoenix
with the same version you already have (for example, a15_2004_24_7_55
Control Panel.
and the phone-specific data package. Instructions
readme.txt
files
• If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to
a14_2004_16_4_47), installation will be interrupted.
RM-140
Service Software InstructionsNokia Customer Care
If the operating system requires rebooting, InstallShield Wizard will notify you. Select Yes... to reboot the
PC immediately and No... to reboot the PC manually afterwards.
Repairing
Phoenix
installation
Context
If you experience any problems with the service software or suspect that files have been lost, use the repair
function before completely reinstalling
Note: The original installation package (for example,
must be found on your PC when you run the repair setup.
Phoenix
.
phoenix_service_sw_a15_2004_24_7_55.exe
Steps
1. Open Windows Control Panel→Add/Remove Programs .
2. Choose Phoenix Service Software→Change/Remove .
3. In the following view, select Repair.
)
Figure 11 Repair program
Phoenix
The procedure is the same as when updating
4. To complete the repair, click Finish.
reinstalls components and registers them.
Phoenix
.
Phone data package overview
Each product has its own data package (DP). The product data package contains all product-specific data files
to make the Phoenix service software and tools usable with a certain phone model.
RM-140
Service Software InstructionsNokia Customer Care
Configuring users in
Phoenix
Steps
1. Start
2. To add a new user, or to edit existing ones, click Maintain.
3. To add a new user, click New.
4. Type in the name and initials of the user, and click OK.
5. Select the desired user from the
Phoenix
If the user ID is already configured, select s/he from the
The user is added to the user name list.
service software, and log in.
Figure 17 Phoenix login
User name
drop-down list, and click OK.
User name
drop-down list, and click OK.
Figure 18 New user configured
Managing connections in
Phoenix
Context
With the Manage Connections feature you can edit and delete existing connections or create new ones.
Note: After choosing the desired connection, and connecting the phone to a PC for the first time,
allow the PC to install the USB device drivers first. Please note that this may take some time to
complete.
If there are problems after the driver installation, check that the USB connection is active from
the Windows Control Panel. If the problem persists, contact the local PC support.
4. Select Manual mode, and click Next to continue.
If you want to create the connection using the Connection Wizard, connect the tools and a phone to your
PC. The wizard will automatically try to configure the correct connection.
Figure 19 Select mode: Manual
iFor an FPS-10 flash prommer with a USB Connection, choose the following connection settings:
• Media: FPS-10 USB
• DEVICE_INDEX: 0
• SERIAL_NUM: See Serial No from the label attached to the bottom of FPS-10
• ACTIVE_MEDIA: USB
iiFor an FPS-10 flash prommer with a LAN connection, choose the following connection settings:
• Media: FPS-10 TCP/IP
• NET_SERV_NAME: Click Scan.... Choose your own FPS-10 device based on the correct MAC address.
See Serial No from the label attached to the bottom of your FPS-10.
• PORT_NUM: Use the default value, and click Next.
• PROTOCOL_FAMILY: Use the default value, and click Next.
• SOCKET TYPE: Use the default value, and click Next.
• TX_BUFFER_SIZE: Use the default value, and click Next.
• RX_BUFFER_SIZE: Use the default value, and click Next.
iii For an FPS-8 flash prommer, choose the following connection settings:
RM-140
Service Software InstructionsNokia Customer Care
iv For a plain USB connection, choose the following connection settings:
Note: First connect the DKU-2 USB cable between the PC USB port and phone.
• Media: USB
5. To complete the configuration, click Finish.
6. Click the connection you want to activate. Use the up/down arrows located on the right hand side to move
it on top of the list, then click Apply.
Figure 20 Connections list
The connection is activated, and it can be used after closing the
The connection information is shown at the right hand bottom corner of the screen.
Figure 21 Connection information
7. To use the connection, connect the phone to your PC with correct service tools. Make sure the phone is
switched on, and then choose File→Scan Product .
Manage Connection
window.
Results
The product support module information appears in the status bar:
Figure 22 Product support module information (example from RM-1)
Installing flash support files for FPS-8 and FPS-10
Prerequisites
• Install
• Install phone model specific data package for
• If you want to update the flash support files, they are delivered in the same installation package with
Phoenix
Phoenix
or newer
service software.
Phoenix
packages beginning from December 2004.
Phoenix
.
In case you want to update the MCU files, install the latest data package (see Technical Bulletins for
information on the latest one).
Normally, it is enough to install
always includes the latest flash update package files for FPS-8 and FPS-10.
• A separate installation package for flash support files is available. The files can be updated according to
RM-140
Service Software InstructionsNokia Customer Care
Tip: All files can be loaded separately to the prommer used. To do this, click the right mouse button
in the
Flash Box Files
pane and select the file type(s) to be loaded.
5. Click OK.
Figure 28 Prommer software update finished
6. To close the
Prommer Maintenance
window, click Close.
Figure 29
Prommer Maintenance
window
Activating FPS-8
Context
Before FPS-8 can be successfully used for phone programming, it must first be activated.
First fill in the
When activation file is received (for example,
\BoxActivation
Issue 1COMPANY CONFIDENTIALPage 3 –23
FPS-8 activation request
sheet in the FPS-8 sales package, and follow the instructions given.
00000.in
), copy it to the
C:\ProgramFiles\Nokia\Phoenix
directory on your computer (this directory is created when
RM-140
Service Tools and Service ConceptsNokia Customer Care
Table of Contents
Service tools............................................................................................................................................................4–5
Product specific tools........................................................................................................................................4–5
General tools......................................................................................................................................................4–7
Service concepts...................................................................................................................................................4–15
POS (Point of Sale) flash concept...................................................................................................................4–15
Flash concept with FPS-10..............................................................................................................................4–16
CU-4 flash concept with FPS-10......................................................................................................................4–17
Module jig service concept.............................................................................................................................4–18
RF testing concept with RF coupler...............................................................................................................4–19
Service concept for RF testing and RF/BB tuning.........................................................................................4–20
RM-140
Service Tools and Service ConceptsNokia Customer Care
Service tools
Product specific tools
The table below gives a short overview of service tools that can be used for testing, error analysis and repair
of product RM-140, refer to various concepts.
FS-24Flash adapter
• FS-24 is equipped with a clip interlock system
• provides standardised interface towards Control Unit
• provides RF connection using coupler
• multiplexing between USB and FBUS media, controlled by VUSB
RM-140
Service Tools and Service ConceptsNokia Customer Care
SA-101RF coupler
SA-101 is an RF coupler for WCDMA and GSM RF testing. It is used
together with the product-specific flash adapter.
The following table shows attenuations from the antenna pads of the
mobile terminal to the SMA connectors of SA-101:
•
GSM900 TX2,7 dB +/- 0,5 dB
GSM900 RX2,6 dB +/- 0,7 dB
GSM1800 TX8,2 dB +/- 2,0 dB
GSM1800 RX5,3 dB +/- 0,4 dB
GSM1900 TX5,1 dB +/- 0,1dB
GSM1900 RX5,2 dB +/- 0,6 dB
WCDMA2100 TX10,0 dB +/- 0,9dB
WCDMA2100 RX6,8 dB +/- 0,4 dB
SS-111Coax tool
SS-81Camera removal tool
FrequencyAtt. (dB)
Camera removal tool for main camera.
General tools
The table below gives a short overview of service tools that can be used for testing, error analysis and repair
of product RM-140, refer to various concepts.
Nokia Customer CareService Tools and Service Concepts
CU-4Control unit
CU-4 is a general service tool used with a module jig and/or a flash
adapter. It requires an external 12 V power supply.
The unit has the following features:
• software controlled via USB
• EM calibration function
• Forwards FBUS/Flashbus traffic to/from terminal
• Forwards USB traffic to/from terminal
• software controlled BSI values
• regulated VBATT voltage
• 2 x USB2.0 connector (Hub)
• FBUS and USB connections supported
When using CU-4, note the special order of connecting cables and
other service equipment:
Instructions
1 Connect a service tool (jig, flash adapter) to CU-4.
2 Connect CU-4 to your PC with a USB cable.
3 Connect supply voltage (12 V)
4 Connect an FBUS cable (if necessary).
5 Start Phoenix service software.
Note: Phoenix enables CU-4 regulators via USB when it is
started.
Reconnecting the power supply requires a Phoenix restart.
RM-140
Service Tools and Service ConceptsNokia Customer Care
FLS-5Flash device
FLS-5 is a dongle and flash device incorporated into one package,
developed specifically for POS use.
FPS-10Flash prommer
FPS-10 interfaces with:
• PC
• Control unit
• Flash adapter
• Smart card
FPS-10 flash prommer features:
• Flash functionality for BB5 and DCT-4 terminals
• Smart Card reader for SX-2 or SX-4
• USB traffic forwarding
• USB to FBUS/Flashbus conversion
• LAN to FBUS/Flashbus and USB conversion
• Vusb output switchable by PC command
FPS-10 sales package includes:
• FPS-10 prommer
• Power Supply with 5 country specific cords
• USB cable
JBT-9Bluetooth test and
interface box (sales
package)
The JBT-9 test box is a generic service device used to perform
Bluetooth bit error rate (BER) testing, and establishing cordless FBUS
connection via Bluetooth. An ACP-8x charger is needed for BER testing
and an AXS-4 cable in case of cordless interface usage testing .
Nokia Customer CareService Tools and Service Concepts
JXS-1RF shield box
Because the WCDMA network disturbs the RX side testing of the WCDMA
phone and the Tx signal of the WCDMA phone can severely disturb the
WCDMA network, a shield box is needed in all testing, tuning and fault
finding which requires WCDMA RF signal.
The shield box is not an active device, it contains only passive filtering
components for RF attenuation.
PK-1Software protection
key
PK-1 is a hardware protection key with a USB interface. It has the same
functionality as the PKD-1 series dongle.
PK-1 is meant for use with a PC that does not have a series interface.
To use this USB dongle for security service functions please register
the dongle in the same way as the PKD-1 series dongle.
PKD-1SW security device
SW security device is a piece of hardware enabling the use of the
service software when connected to the parallel (LPT) port of the PC.
Without the device, it is not possible to use the service software.
Printer or any such device can be connected to the PC through the
device if needed.
RJ-104Rework jig
RJ-104 is a rework jig used when servicing the BTHFM module. It is
used together with rework stencil ST-37.
RJ-114Rework jig
RJ-114 is a rework jig used with ST-41.
RM-140
Service Tools and Service ConceptsNokia Customer Care
RJ-57Rework jig
RJ-57 is a rework jig used with ST-22.
RJ-93Rework jig
RJ-93 is used as a rework jig for the engine module.
This stencil takes the front end module (FEM) or power amplifier (PA)
module for spreading the soldering paste to the component. Must be
used together with the ST-40 stencil.
SPS-1Soldering Paste
Spreader
SRT-6Opening tool
SRT-6 is used to open phone covers and B-to-B connectors.
RM-140
Service Tools and Service ConceptsNokia Customer Care
ST-44Rework stencil
ST-44 is a rework stencil used with rework jig RJ-57.
SX-4Smart card
SX-4 is a BB5 security device used to protect critical features in tuning
and testing.
SX-4 is also needed together with FPS-10 when DCT-4 phones are
flashed.
Cables
The table below gives a short overview of service tools that can be used for testing, error analysis and repair
of product RM-140, refer to various concepts.
CA-31DUSB cable
The CA-31D USB cable is used to connect FPS-10 or FPS-11 to a PC. It is
included in the FPS-10 and FPS-11 sales packages.
CA-35SPower cable
CA-35S is a power cable for connecting, for example, the FPS-10 flash
prommer to the Point-Of-Sales (POS) flash adapter.
Hinge disassembly instruction............................................................................................................................5–41
RM-140
Disassembly and reassembly instructionsNokia Customer Care
Upper block disassembly instruction
Steps
1.Needed tools: a Torx driver, a torque driver with a bit holder, a Torx plus size 4 bit, the SS-93, metal
tweezers, the SS-111 connector opening tool and the SRT-6.
2.Always cover all sensitive surfaces with a protective film.