Nokia 7360, RM-127 Service Manual

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CONFIDENTIAL

1

SERVICE MANUAL

Level 1&2

RM-127

Transceiver characteristics:

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Band: Tri-band phone for GSM 900/1800/1900MHz

Camera: Integrated VGA camera

Display: Color display with 65,539 colors,

resolution 128 x 160 pixel

IRDA

FM radio

Connector: Pop Port™ connector

Transceiver with BL-5b 760mAh Li-Ion battery pack

Talk time Standby Note

up to 4 h up to 18 days

Environmental characteristics:

Depends on network

parameters

• Lead-free soldered

Service Manual 7360 RM-127 Copyright © 2005 NOKIA Corporation. All rights reserved.

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TABLE OF CONTENTS

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

INTRODUCTION 3

GENERAL REPAIR INFORMATION 4

PATHFINDER FOR WORKSHOP STAFF 5

EXPLODED VIEW AND COMPONENT DISPOSAL 6

SPARE PARTS OVERVIEW 7

SPARE PARTS LIST 8

SERVICE TOOLS 9

SW-UPDATE 11

DISASSEMBLY INSTRUCTION 12

LEGEND FOR QUICK TROUBLE SHOOTER 18

QUICK TROUBLE SHOOTER PART 1 19

Page

12.

13.

14.

15.

16.

17.

18.

19.

QUICK TROUBLE SHOOTER PART 2 20

QUICK TROUBLE SHOOTER PART 3 21

CAMERA GONOGO TEST 22

INFRARED TEST 23

GONOGO TEST 24

BATTERY TEST 24

FORWARDING OF REPAIRS 25

ESD PROTECTION REQUIREMENTS 26

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 11.11.2005 Initial draft

Approved 1.0 21.11.2005 Approved

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INTRODUCTION1.

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA
products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential.
Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these
regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify NOKIA using the address below:
mailto:[e-mail]

Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for
the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important
safety information. Note also the following:

Warnings:

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND

1.
ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF
NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE
THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED

2.
IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING
AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE

3.
FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE
MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.

3. Use only approved components as specified in the parts list.

4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.

5. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in the
service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD
Protection Requirements in this Service Manual.

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GENERAL REPAIR INFORMATION2.

In this section the technician will get some general hints how to carry out repairs:

To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support--> Phones,

•
by selecting the Phone Model.
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and connecting

•
your wristband.
Use gloves to avoid corrosion and fingerprints.

•
Protect windows and displays with a film to avoid dust and scratches.

•
When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).

•
When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass fiber

•
pencil because it scratches the surface and will lead later on to corrosion.
Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are not

•
soldered.
When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency leakage

•
can have an influence on the device.
Always use original NOKIA spare parts.

•
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connectors or

•
switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.

•
Meet the torque requirements when assembling the unit (see also the document “torques for transceiver assembly”

•
on NOKIA Partner Web Site/NOKIA Online).
Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains about

•
charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction.
A SIM card is needed for all GoNoGo tests.

•
When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the appropriate

•
part code from the assembly, if needed.
Please be aware that some malfunctions could be software related and solved by an update.

•

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There are several documents available on NOL, which have to be followed:

•

First, take care for the latest content pages of Service Bulletins, which are always available for each folder on NOKIA

•
Online. This is also important to recognize, if existing documents have become invalid.

The service level indicator at the bottom of each document tells the appropriate destination.

•

Downloads > Support Library >

1. Instructions

2. General Service Bulletins

3. Product related documents

4. Spare Part Service Bulletins

5. Service Tools Service Bulletins

6. Common Software Service Bulletins
etc,…

Use General SB-217 as a reference or overview.

Please also check NOKIA Online (NOL) for latest news and files on a regular basis.

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PATHFINDER FOR WORKSHOP STAFF3.

In addition to the information in this Service Manual, there are several instructions and information, which have to be
followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like
video clips or interactive tutorials.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required
(see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible.
When logged into NOL you can also find needed information in different folder like:

Support Library
Phones

Service Manuals
Service Bulletins
Software
Repair Information

Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online

Former NOKIA CarePoint
content, such as

Online Troubleshooting

•
Product information

•
Videos – Disassembly/Assembly

•

can be found on

NOKIA Online

NOKIA Online

Care Services

Training

Phone Models

Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:

Overview & Guides

Basic information about the phone,

features and technologies

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or
Service Manuals only once and distribute it internally for further use.

Service Manual 7360 RM-127 Copyright © 2005 NOKIA Corporation. All rights reserved.

Disassembly & Assembly

Instructions how to disassemble and

assemble the phone

Troubleshooting

Step-by-step instructions on how to
locate and repair the most common

problems with the phone

Page

ELECTRO

SILICON METAL

PLASTIC

PWB

COVER

7360 RM-127 Exploded view

Ver. 2.0

A1= UI SHIELD ASSY
A2= UI MODULE ASSY
A3= B-COVER ASSY
incl. A4
A4= IHF LID ASSY

= only available as
assembly

DOMESHEET (A2)
I007

UI MODULE (A2)
I006

UI PWB
HOLDER (A2)
I008

EARPIECE (A1)

I005

UI SHIELD (A1)

I004

A-COVER ASSY
I001

KEYMAT
I002

TRIM PAINTED

I034

IHF MESH

I035

LCD MODULE

I009

PA SHIELD LID

I012

BB SHIELD LID
I010

ENGINE MODULE
(NOT SUPPLIED)
I015

VGA CAMERA
SHIELD
I013

VGA CAMERA
I014

RF SHIELD LID

I011

SCREWS RF

1.8X6 T6+
I003

SCREWS RF

1.8X7.4 T6+
I036

C-COVER ASSY

I037

TYPE LABEL
(LEVEL 3/4 ONLY)
I038

B-COVER (A3)
I019

POGO PIN (A3)

I021

DC-JACK (A3)
I029

POWER KEY (A3)

I032

POWER KEY ACTUATOR (A3)

I033

MICROPHONE (A3)
I028

VOLUME KEY
ACTUATOR (A3)
I026

VOLUME KEY (A3)
I025

IRDA WINDOW (A3)

I024

IHF SPEAKER (A3)

I030

IHF SPEAKER
ADHESIVE (A3)
I031

SIDE
DECORATION (A3)
I022

VIBRA MOTOR (A3)
I027

SIM-GRIP (A3)
I023

ANTENNA RADIATOR +

DECO FOIL (A3)

I020

IHF LID (A4)

I018

IHF GASKET (A4)

I017

IHF PIN(A4)
I016

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EXPLODED VIEW AND COMPONENT DISPOSAL4.

Recommendation for the ecologically friendly disposal of components. Colorized components show the different
categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

MGR

21.11.2005

Service Manual 7360 RM-127 Copyright © 2005 NOKIA Corporation. All rights reserved.

Page

A2 = UI MODULE ASSY

7360 Spare Parts overview

A1 = UI SHIELD ASSY

A3 = B-COVER ASSY

A4 = IHF LID ASSY

A1= UI SHIELD ASSY
A2= UI MODULE ASSY
A3= B-COVER ASSY
incl. A4
A4= IHF LID ASSY

= only available as
assembly

DOMESHEET (A2)
I007

UI MODULE (A2)
I006

UI PWB
HOLDER (A2)
I008

EARPIECE (A1)
I005

UI SHIELD (A1)
I004

A-COVER ASSY
I001

KEYMAT
I002

TRIM PAINTED
I034

IHF MESH
I035

Ver. 2.0

LCD MODULE
I009

PA SHIELD LID
I012

BB SHIELD LID
I010

ENGINE MODULE
(NOT SUPPLIED)
I015

VGA CAMERA
SHIELD
I013

VGA CAMERA
I014

RF SHIELD LID
I011

SCREWS RF

1.8X6 T6+
I003

SCREWS RF

1.8X7.4 T6+
I036

C-COVER ASSY
I037

TYPE LABEL
(LEVEL 3/4 ONLY)
I038

B-COVER (A3)
I019

POGO PIN (A3)
I021

DC-JACK (A3)
I029

POWER KEY (A3)
I032

POWER KEY
ACTUATOR (A3)
I033

MICROPHONE (A3)
I028

VOLUME KEY
ACTUATOR (A3)
I026

VOLUME
KEY (A3)
I025

IRDA WINDOW (A3)
I024

IHF SPEAKER (A3)
I030

IHF SPEAKER
ADHESIVE (A3)
I031

SIDE
DECORATION (A3)
I022

VIBRA MOTOR (A3)
I027

SIM-GRIP (A3)
I023

ANTENNA
RADIATOR +
DECO FOIL (A3)
I020

IHF LID (A4)
I018

IHF GASKET (A4)
I017

IHF PIN(A4)
I016

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SPARE PARTS OVERVIEW5.

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SPARE PARTS LIST6.

Please exchange this page (placeholder) with latest corresponding Service Bulletins
(spare parts, SWAP units and service tools) from NOL!

This will ensure, that you are using up-to-date order codes only.

Therefore Service Bulletins have to be checked from NOL on daily basis.

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SERVICE TOOLS7.

FLS-4S incl. ACF-8, Driver and User Guide
Dongle and flash device incorporated into one package, developed
specifically for POS use.

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ACF-8
Universal Power Supply is used to power FLS-4S.

Travel Charger AC-4
Small and lightweight charger for fast charging of your phone battery.

Internal Battery BL-5b
Inserted under the back cover, this Li-Ion 760 mAh battery provides
power in a lightweight package.

Headset HS-31
The Nokia Fashion Stereo Headset provides a convenient handsfree
facility and the pleasure of listening to your compatible Nokia phone’s
FM radio or MP3 player in stereo.

SS-42
Camera removal tool.

SS-34
Flex connector opening tool.

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SF-17

POS Flash Adapter is used in POS (Point of Sales) environment
for software updating. It provides controlled supply voltage and
necessary connections between the phone and the Flash Device. It
substitutes for the phone’s standard battery during the software
update.

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Test Pins

for Flash Adapter SF-17

RJ-107

Soldering Jig

Lead-free Solder Wire

Mandatory for lead-free products (Level 2 only).

0772040 NMP Standard Toolkit

NOKIA opening tool SRT-6 NOKIA No. 0770431

•
Tonichi torque driver NOKIA No. 6901525

•

Hoya micro Fibre cloth MX304

•
Dastex gloves S, M, XL

•
Artilux goggles AH166

•
Wera bit T5 867/4TX 5x50

•

Wera 867/4 6IP; 50mm (Torx 6 PLUS®)

•
Wera bit T6 867/4TX 6x50

•
Wera 867/1 5IP; 25mm (Torx 5 PLUS®)

•
Wera bit T6 PLUS® 867/4TX 6IP

•

Facom side cutter 416E

•

Facom T5 driver SP.14032

•
Facom T6 driver SP.14033

•
Facom slot screwdriver AEF. 2x35.E

•

Wetec tweezers 7abb SA-ESD

•

Wetec tweezers 22 SA-ESD

•
Wetec tweezers 13 SA-SMD ESD

•
Wetec tweezers PSF SA-ESD

•
Wetec ESD brush E1211

•

Kaiser Fototechnik airbrush 6315

•

Wetec dental tool DEM83266/0

•

RS Components Scissors 323-5732

•

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SW-UPDATE8.

Flash Concept – (Point of Sales)

To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the latest
version of flash software, which is available on

NOKIA Online.

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DISASSEMBLY INSTRUCTION9.

1. You need the following tools. 2. Protect the window with a plastic film.

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3. Press the release button of the C-COVER ASSY and lift it from
the bottom side of the phone.

5. Place the SRT-6 between TRIM PAINTED and B-COVER ASSY and
lift it a little bit. Move it to the shown direction and ...

4. Unscrew the two Torx Plus® size 6 screws in the order shown.

For Assembly use the reverse order and a torque of 23Ncm.

6. ... stick deeper the SRT-6 at the marked position till the TRIM

PAINTED unlocks.

7. Now place the SRT-6 between TRIM PAINTED and B-COVER ASSY
on the opposite side and ...

8. ... unlock it in the same way before on the other side.

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9. Remove the TRIM PAINTED. 10. Note the two snaps of the A-COVER ASSY.

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11. Unlock the snap of the A-COVER ASSY on one side and ... 12. ... do the same on the other side.

13. To remove the A-COVER ASSY, lift it a little bit and move it to
the opposite direction as the B-COVER ASSY.

14. Hold the KEYMAT with your ngers and slightly bend the A-

COVER ASSY. Now press the KEYMAT slightly out of the A-COVER
ASSY.

15. Note the four snaps of the UI PWB HOLDER.

16. Use a slotted screwdriver and release all four snaps by
carefully sticking in to the holes.

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17. Remove the UI PWB Holder including the UI MODULE from
the Engine Module.

19. Now remove the UI MODULE from the UI PWB HOLDER. 20. Unscrew the six Torx Plus® size 6 screws in the order shown.

18. Hold the UI PWB HOLDER with your fingers. Press the snaps
down with the tweezers and hold it while moving the UI
MODULE to the right.

For Assembly use the reverse order. IMPORTANT: Torque for used
B-Cover Assy = 23Ncm. Torque for new B-Cover Assy = 28Ncm

21. . Use the SS-34 to open the connector of the LCD MODULE. 22. Separate the UI SHIELD ASSY including the LCD MODULE from
the ENGINE MODULE.

23. Slightly bend the UI SHIELD ASSY and press out the LCD

MODULE. Prevent deforming the UI SHIELD ASSY

24. .Remove the ENGINE MODULE from the B-COVER ASSY

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25. Protect the LCD MODULE with a plastic film. 26. Remove the VOLUME KEY ACTUATOR including the VOLUME
KEY from the B-COVER ASSY.

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MGR

27. Separate the VOLUME KEY ACTUATOR from the VOLUME KEY. 28. Remove the IRDA WINDOW.

29. Remove the VIBRA MOTOR. 30. Remove the MICROPHONE.

31. Remove the DC-JACK with a DC PLUG.

32. Press the SIM-GRIP in the shown direction, and lift one side
of it out of the B-COVER ASSY.

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33. Remove the SIM-GRIP from the B-COVER ASSY. 34. Hold the POWER KEY depressed and use a slotted screwdriver

to lever it over the marked position (yellow finger).

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MGR

35. Use tweezers to remove the POWER KEY ACTUATOR including
the POWER KEY. Both items can be disassembled if necessary.

37. Use the dental tool to open both snaps. Be careful not to
damage the snaps. A click noise is audible if the snaps open.

36. Note the two snaps of the IHF LID ASSY.

38. Use the SRT-6 to remove the IHF LID ASSY.

39. Use the dental tool to remove the adhered IHF SPEAKER. For

assembling not the guide pin. Use always a new IHF SPEAKER

ADHESIVE when assembling.

40. Place the ENGINE MODULE into the module jig. Use a
slotted screwdriver as a lever to open the CAMERA SHIELD. For

assembling note the guide pin.

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41. Stick the SS-42 into the marked positions of the camera
connector to release the snaps.

42. Use the back side of the SS-42 to remove the CAMERA

MODULE. For assembling note the guide pin of the CAMERA

MODULE and slot of the connector (white fingers).

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LEGEND FOR QUICK TROUBLE SHOOTER10.

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QUICK TROUBLE SHOOTER PART 111.

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Will be

implemented

soon!

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QUICK TROUBLE SHOOTER PART 212.

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Will be

implemented

soon!

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QUICK TROUBLE SHOOTER PART 313.

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Will be

implemented

soon!

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CAMERA GONOGO TEST14.

Before starting the GoNoGo
test, check that camera window
is clean. If not, clean the
window with cloth.

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• Press the End button to reach the Home Menu

• Select Menu

• Browse in the Menu and Select Media

• Select Camera

• Press Capture to take a photo

This Image will be saved to Gallery into the Photos folder automatically.

Test was successful, if the Image appears on your Display. The camera is ok.

• Select Options

• Select Delete

• Select Yes

• Press the End button to reach the Home Menu

If the test is failed see Quick Trouble Shooter.

Test Unit

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INFRARED TEST15.

Infrared test

You need another infrared device (e.g. 6230) to do a GoNoGo test. The infrared windows of the devices must be directed to
each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in receiver device.

Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere with other IR devices. This device is a Class 1 Laser
product.

Reference unit, infrared activated Test unit

Settings on the test unit:

• Press the End button to reach the Home Menu

• Select Names and select Search for an entry

If phone and SIM memory is empty, create one new entry.

• Select an entry and select Details

• Select Options

• Select Send business card

Select Via infrared

•

If sending of business card fails, make sure again that infrared windows are directed to each other and infrared is activated in

reference unit. Then try again sending.

Test was successful, if you get the message “Business card received” on the Reference unit.

You will not get a conrmation on sender device.

• Press the End button to reach the Home Menu

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GONOGO TEST16.

After the optical check, a GoNoGo test has to be carried out if the unit has been unscrewed to guarantee the functionality of the phone.

Please refer to the actual information on NOKIA Online. When using delivered tester support les, take care of the right setup

according to the tester type and product type.
Please refer to “Recommended Service Equipment” on NOKIA Online.

Mobile Phone Tester

BATTERY TEST17.

A battery tester lets you test the capacity of NOKIA batteries.

Please refer to the actual information on NOKIA Online.

http://www.astratec.co.uk/

http://www.cadex.com/

Service Manual 7360 RM-127 Copyright © 2005 NOKIA Corporation. All rights reserved.

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CMO Operations & Logistics
WW Competence Transfer
Multimedia Creation & Support CONFIDENTIAL

21.11.2005

FORWARDING OF REPAIRS18.

When it is necessary to forward of repairs to appropriate service supplier with higher service level we recommend using the offered
swap phone cartons as described in Spare Parts SB-004.

Always Protect the window with a protection lm. Put the unit under the stretch lm.

MGR

Add repair documentation e.g. lled-in service note into the

swap carton.

There are two different sizes of swap cartons for common mobile phones.

Fold the swap carton as shown in Spare Parts SB-004.

Service Manual 7360 RM-127 Copyright © 2005 NOKIA Corporation. All rights reserved.

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CMO Operations & Logistics
WW Competence Transfer
Multimedia Creation & Support CONFIDENTIAL

ESD PROTECTION REQUIREMENTS19.

Please refer to the NOKIA Online document Service Supplier Requirements in folder General instructions.

Approved 1.0

MGR

21.11.2005

USE Conductive bags and boxes
USE ESD compatible service tools
USE Conductive wastebaskets
USE ESD gloves when handling PWBs/PCBs
USE Cleaning material without changing el. Characteristics
USE Grounded service equipment, i.e. soldering station
USE ESD clothes such as coat or frock

The video covers general issues concerning Electro-Static Discharge (ESD)

NO Smoking
NO Drinking
NO Eating
NO Dust
NO Useless Items
NO Normal pressured air for cleaning modules/

displays

Service Manual 7360 RM-127 Copyright © 2005 NOKIA Corporation. All rights reserved.