Nokia Customer Care 3 - Service Software and Tuning Instructions
Phoenix Installation Steps in Brief
DCT-4 generation Test and Service Software is called “Phoenix”.
These are the basic steps to install Phoenix:
•Connect a DK2 dongle or FLS-4S POS flash device.
•Install the Phoenix Service SW.
•Install the data package for Phoenix.
•Configure users.
•Manage connection settings (depends on the tools you are using).
Phoenix is now ready for FLS-4S Point Of Sales Flash Device use.
If you use FPS-8 (support for FPS-8 will be finished to the end of RM-127 lifetime):
•Update FPS-8 SW.
•Activate FPS-8.
•Update JBV-1 docking station SW (only when needed).
Phoenix is now ready to be used also with FPS-8 flash prommer and other tools.
The Phoenix Service Software installation contains:
•service software support for all phone models included in the package
•flash update package files for FPS-8* and FLS-4S programming devices
•all needed drivers for:
- DK2 dongle
- FLS-4S point of sales flash device
- USB devices
Separate installation packages for flash update file s and drivers are also available, but it is not
necessary to use them unless updates appear between Phoenix Service SW releases. If separate update packages are used, they should be used after Phoenix and data packages have
been installed.
The phone model specific data package includes all changing product specific data:
•product software Binary files
•files for type label printing
•validation file for the Faultlog repair data reporting system
•all product specific configuration files for Phoenix software components
Please refer to Service Manual and Technical Bulletins for more information concerning phone
model specific service tools and equipment setup.
Phoenix Service SW and phone data packages should only be used as complete installation
packages. Uninstallation should be made from Windows Control Panel.
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3 - Service Software and Tuning InstructionsNokia Customer Care
Phoenix Service SW
■ Before installation
•Check that a dongle is attached to the parallel port of your computer .
•Download the installation package (e.g.
phoenix_service_sw_a_2005_35_1_184.exe) to your computer (e.g. C:\TEMP).
•Close all other programs.
•Run the application file (e.g. phoenix_service_sw_a_2005_35_1_184.exe) and
follow instructions on the screen.
Administrator rights may be required to be able to in st all Phoenix depen ding on the Opera ting
System
If uninstalling or rebooting is needed at any point, you will be prompted by the Inst all Shield program.
If at any point during installation you get this message, the dongle is not fo und and inst allation
cannot continue.
Possible reasons may be defective or too old PKD-1Dongle (five digit serial number dongle
when used with FPS-8 Prommer) or that the FLS-4S POS Flash Dongle is defective or power
to it is not supplied by external charger.
First, check the COM /parallel ports used! Af ter correcting the proble m, the inst allatio n can be
restarted.
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3 - Service Software and Tuning InstructionsNokia Customer Care
Click "Finish" to finalize. Phoenix is ready for use.
If the operating system used requires restarting your computer (Win2000 or XP), the Install Shield Wizard notifies you about it. Select "Y es..." to reboot the PC immediately and "No..."
to reboot the PC manually afterwards.
After the reboot components are registered and Phoenix is ready for use. Note that Phoenix
doesn't work, if components are not registered.
Nokia Customer Care 3 - Service Software and Tuning Instructions
Now the installation of Phoenix Service SW is ready and it can be used after:
•installing phone model specific Phone Data Package for Phoenix
•configuring users and connections
FLS-4S can be used right away.
FPS-8* can be used after updating Flash Update Package files to it .
■ Updating Phoenix installation
If you already have the Phoenix Service SW installed on your computer, sooner or later there
will be need to update it when new versions are released.
Always use the latest available versions of both the Phoenix Service SW and the phone specific
data package. Instructions can be found in phone model specific Technical Bulletins and phone
data package readme.txt files (shown during installation).
To update Phoenix, you need to take exactly the same steps as when installing it for the first
time.
•Download the installation package to your computer hard disk.
•Close all other programs.
•Run the application file (e.g. phoenix_service_sw_a_2005_35_1_184.exe).
A newer version of Phoenix will be installed.
Driver versions will be checked and if need be, updated.
When you update Phoenix from an old to a new version (e.g. a11_2003_41_5_28 to
a_2005_35_1_184 ), the update will take place automatically without uninst alla tion.
If you try to update Phoenix with the same version that you already have (e.g.
a_2005_35_1_184 to a_2005_35_1_184), you are asked if you want to uninstall the version
of Phoenix you have on your PC. In this case, you can choose between total uninstallation and
repair, just like when you choose to uninstall Phoenix service softwa re from the W indo ws co ntrol panel.
If you try to install an older version (e.g. downgrade from a_2005_35_1_184 to
a11_2003_41_5_28) the installation will be interrupted.
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3 - Service Software and Tuning InstructionsNokia Customer Care
Please always follow the instructions on the screen.
■ Uninstalling Phoenix
Uninstallation can be done manually from Wind ows Con trol Panel - Add / Remove Programs.
Choose “Phoenix Service Software” and click "Add/Remove".
Choose “Remove” to uninstall Phoenix.
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3 - Service Software and Tuning InstructionsNokia Customer Care
■ Repair
If you experience any problems with the service software or suspect that files have been lost,
you can use the repair function before completely reinstalling Phoenix. Note that the original
installation package (e.g. phoenix_service_sw_a_2005_35_1_184.exe) must be found on
your PC when you run the repair setup.
Run Windows Control Panel - Add / Remove Programs, choose “Phoenix Service Software”.
Click "Add/Remove". In the following view, choose “Repair”.
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3 - Service Software and Tuning InstructionsNokia Customer Care
Data Package for Phoenix (Product Specific)
■ Before installation
Product Data Package contains all product specific data to make the Phoenix Service Sof tware
and tools usable with a certain phone model.
•Check that the dongle is attached to the parallel port of your computer.
•Install Phoenix Service SW.
•Download the installation package (e.g. RM-127_dp_v_0.00_mcuA0.00.0.exe)
to your computer (e.g. C:\TEMP)
•Close all other programs.
•Run the application file (e.g. RM-127_dp_v_0.00_mcuA0.00.0.exe ) and follow
the instructions on the screen.
Please note that very often the Phoenix Service SW and t he Phone Specific Data Package fo r
Phoenix come in pairs, meaning that certain version of Phoenix can only be used with certain
version of the data package. Always use the latest available versions of both. Instructions ca n
be found in phone model specific Technical Bulletins and readme.txt files of the data packages.
■ Installing Phoenix dat a package (product specific)
Run the RM-127_dp_v_0.00_mcuA0.00.0.exe to start installation.
Choose “Next”. The files needed for installation will be extracted. Please wait.
Nokia Customer Care 3 - Service Software and Tuning Instructions
To continue, choose “Next”.
In this view, you can see the contents of the data package. Read the text carefully. There
should be information about the Phoenix version needed with this data package. Choose
“Next”.
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3 - Service Software and Tuning InstructionsNokia Customer Care
To continue, confirm the location and choose “Next” . Install shield checks where the Phoenix
application is installed and the directory is shown. Choose “Next” to continue.
Nokia Customer Care 3 - Service Software and Tuning Instructions
Phone model specific files are installed. Please wait.
To complete installation, choose “Finish”.
You now have all phone model specific files installed in your Phoenix service SW.
Now Phoenix can be used to for example flash phones and print type labels after:
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3 - Service Software and Tuning InstructionsNokia Customer Care
•configuring users
•managing connections
FLS-4S can be used right away.
FPS-8* can be used after updating flash update package files to it .
■ Uninstalling the data package
Uninstallation can also be done manually from Windows Control Panel / Add / Remove Programs/ -> RM-127 Phone Data Package.
If you try to install the same version of Phoenix data package that you already have, you are
asked if you want to uninstall the current version. Answer “OK” to uninstall, “Cancel” if you do
not want to uninstall.
Older versions of data packages don’t need to be uninstalled unless instructions to do so are
given in the readme.txt of the data package and bulletin s concerning the release. Please read
all related documents carefully.
Once the previously installed data package is uninstalled, choose “Finish”.
Run the RM-127_dp_v_0.00_mcuA0.00.0.exe again in case you want to continue installation
from the beginning.