2. GENERAL REPAIR INFORMATION .....................................................................................................................................................4
3. PATHFINDER FOR WORKSHOP STAFF.............................................................................................................................................5
5. SPARE PARTS OVERVIEW ..................................................................................................................................................................7
6. SPARE PARTS LIST..............................................................................................................................................................................8
7. SERVICE TOOLS....................................................................................................................................................................................9
15. CAMERA GONOGO TEST ............................................................................................................................................................. 23
16. BLUETOOTH & INFRARED TEST................................................................................................................................................ 24
17. GONOGO TEST ............................................................................................................................................................................. 25
19. FOR FORWARDING OF REPAIRS ............................................................................................................................................... 26
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
1. INTRODUCTION
The purpose of this document is to help Nokia service level 3 workshop technicians to carry out service to Nokia
products. This Service Manual is to be used only by authorized Nokia service suppliers, and the content of it is
confidential. Please note that Nokia provides also other guidance documents (e.g. Service Bulletins) for service
suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch always
out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including
important safety information. Note also the following:
Warnings:
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
1.
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO
DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
2.
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
3.
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.
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Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in
the service level related “Service Partner Requirements”, available on Nokia Partner Web
Site/Nokia Online. Also see ESD Protection Requirements in this Service Manual.
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
2. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o
To familiarize oneself with Nokia product read the tutorials or user guide on www.nokia.com -->Support-->
Phones, by selecting the Phone Model.
o
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and
connecting your wristband.
o
Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the LCD Module any lint free cloth can be used (e.g. Micro-Fibre cloth).
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they
are not soldered.
o When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency
leakage can have an influence on the device.
Always use original Nokia spare parts.
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered
connectors or switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.
o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on Nokia Partner Web Site/Nokia Online).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
o A SIM card is needed for all GONOGO tests.
o When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the
appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
o There are several documents available on PWS/NOL - CarePoint, which have to be followed:
o First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
Nokia Partner Web Site/Nokia Online. This is also important to recognize, if existing documents have become
invalid.
o The service level indicator at the bottom of each document tells the appropriate destination.
Downloads > Support Library >
1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Softwares Service Bulletins
etc,…
Use General SB-217 as a reference or overview.
Please also check Nokia Partner Web Site (PWS)/Nokia Online (NOL) for latest news and files on a regular basis.
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed.
Main documentation database is
with the purpose of serving different multimedia content, like video clips or interactive tutorials.
Nokia Partner Web Site Nokia Care Point (access through Partner Web Site)
Nokia Partner Web Site for EMEA region is the most importan
document database for all service suppliers (level 1-4). All service
relevant information like e.g. Service Manuals, Service Bulletins o
general instructions are available. Content is restricted according
your access level. To be kept up-to-date also concerning newes
software updates, a daily check of “latest updates in suppor
library” is needed.
Nokia Partner Website and Nokia Online, which refers also to Nokia Care Point
PAGE 5 (27) Approved 1.0
Nokia Care Point is repair support and training channel for Nokia
service suppliers (mainly for service levels 1 and 2). By providing
visual and easy to learn support and training material, such as
illustrative repair videos, troubleshooting with pictures, produc
information and general repair information, Nokia Care Point offers
user-friendly channel for service suppliers to learn technical issues.
DJk
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest Updates in support Library”). Every new information has to be processed and implemented
as soon as possible.
When logged into PWS you can also find needed information in different folder like:
Downloads
Support Library
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
Accessories
Battery Tester
Common Software
Flashing Tools
General -> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
PAGE 11 (27) Approved 1.0
SF-30
POS Flash Adapter is used in POS (Point of Sales) environment for
software updating. It provides controlled supply voltage and
necessary connections between the phone and the Flash Device.
It substitutes for the phone’s standard battery during the
software update.
Spare SIM Interface for SF-30
RJ 38
Soldering jig
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SIM Tray Release Tool
Lead-free Solder Wire
Mandatory for lead-free products
0772040 NMP Standard Toolkit
Nokia opening tool SRT-6 Nokia No. 0770431
Tonichi torque driver Nokia No. 6901525
Hoya micro fibre cloth MX304
Dastex gloves S, M, XL
Artilux goggles AH166
Wera bit T5 867/4TX 5x50
Wera bit T6 867/4TX 6x50
Wera bit T6 PLUS® 867/4TX 6IP
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
8. SW-UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the
latest version of flash software, which is available on
Nokia Partner Web Site/Nokia Online.
Flash Concept – (Point of Sales)
PAGE 12 (27) Approved 1.0
It is very important to follow this insertion and
removal procedure, otherwise the spring contacts of
Flash Adapter will be damaged.
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1.) Use the SIM Tray Release Tool to open the SIM
Holder. Note! When the SIM Holder is removed, the
phone cannot be switched on. The battery voltage is
disconnected.
2.) Insert the Flash Adapter like a SIM Holder into the
SIM gate carefully.
3.) The device gets its power from the Flash Adapter
during flashing.
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
10. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)
PAGE 14 (27) Approved 1.0
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1.) Use the SIM Tray Release Tool to open the SIM
Holder.
3.) Use the SRT-6 as a lever to remove the Slide Cover.
For assembly only!
2.) Open the Slide Cover.
4.) First shift the Slide Cover as far as it will go and
then remove it from its guide.
For assembly only!
It is necessary to protect the Slide Gasket when
assembling the Slide Cover. Therefore put a folded
strip of the protection film on the A-Cover as shown.
For assembly only!
Open the Slide Cover Assy and remove the strip
carefully.
Place the Engine Module into the clamps of the D-Cover
by pressing it slightly.
26.) Use the SRT-10 to release the VGA Camera.
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nokia
CONNECTINGPEOPLE
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
PAGE 18 (27) Approved 1.0
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27.) Remove the VGA Camera by using the corrugated
tweezers.
29.) Remove the Earpiece Connector.
For assembly only!
28.) Release the snap of Earpiece Connector by using
the slotted screwdriver.
For assembly only!
Place the Earpiece Connector in its guidance.
30.) Remove the Earpiece. Do not damage the adhesive
Lock the snap of the Earpiece Connector by using a
slotted screwdriver. Take care of the Flex Assy.
NMP/CMO Sales and Marketing Customer Ca
Technical Services, Repair ConcIDENTIAL 24.11.2004
epts CONF
re EMEA
16. BLUETOOTH & INFRARED TEST
Bluetooth test
You need another Bluetooth device (e.g. 6310i) to do a GoNoGo test.
Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than
5m from each other.
Infrared test
You need another infrared device (e.g. 6310i) to do a GoNoGo test. The infrared windows of the devices must be
directed to each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in
receiver device.
Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere with other IR devices. This
device is a Class 1 Laser product.
PAGE
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Reference unit, Bluetooth /infrared activated Test unit
Settings on the test unit:
• Press the red End key to reach the Home Menu
• Select Names and select Search for an entry
If phone and SIM memory is empty, create one new entry.
• Select an entry and select Details
• Select Options
• Select Send business card
A) - for infrared test: Select Via infrared
If sending of business card fails, make sure again that infrared windows are directed to each other and
infrared is activated in reference device. Then try again sending.
Test was successful, if you get this message on receiver device.
You will
B) - for Bluetooth test: Select Via Bluetooth
If needed (for e.g. after a sw-update), enter a name for this device.
• select Options
• select Accept
Search window appears, if all Bluetooth devices in range will be displayed, the test is successful!
• Press red End key to reach Home Menu
Note: If Bluetooth is activated switch it off!
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
17. GONOGO TEST
After the optical check a GoNoGo test has to be carried out if the unit has been opened to guarantee the
functionality of the phone.
Please refer to the actual information on Partner Web Site/Nokia Online and Nokia Care Point. When using
delivered tester support files, take care of the right setup according to the tester type and product type.
Please refer to “Recommended Service Equipment” on Nokia Partner Web Site/Nokia Online.
PAGE 25 (27) Approved 1.0
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Mobile Phone Tester
18. BATTERY TEST
A battery tester lets you test the capacity of Nokia batteries.
Please refer to the actual information on Partner Web Site.
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
19. FOR FORWARDING OF REPAIRS
When it is necessary to forward of repairs to appropriate service supplier with higher service level
we recommend using the offered swap phone cartons as described in Spare Parts SB-004.
Always Protect the window with a protection film.
PAGE 26 (27) Approved 1.0
Put the unit under the stretch film.
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Add repair documentation e.g. filled-in service note into
the swap carton.
There are two different sizes of swap cartons for common mobile phones.
Fold the swap carton as shown in Spare Parts SB-004.
NMP/CMO Sales and Marketing Customer Care EMEA
Technical Services, Repair Concepts CONFIDENTIAL 24.11.2004
20. ESD PROTECTION REQUIREMENTS
Please refer to the Partner Web Site/Nokia Online document Service Supplier Requirements in folder General
instructions.
PAGE 27 (27) Approved 1.0
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USE Conductive bags and boxes
USE ESD compatible service tools
USE Conductive wastebaskets
USE ESD gloves when handling PWBs/PCBs
USE Cleaning material without changing el. Characteristics
USE Grounded service equipment, i.e. soldering station
USE ESD clothes such as coat or frock
The video covers general issues concerning Electro-Static Discharge (ESD)
source: Nokia Care Point
NO Smoking
NO Drinking
NO Eating
NO Dust
NO Useless Items
NO Normal pressured air for