Nokia Customer CareBaseband Troubleshooting and Manual
Tuning
General Failures
■ Phone is dead
The phone doesn’t use any current at all when the supply is connected and/or power key is
pressed. It is assumed that the voltage supplied is 3,9Vdc. UEME will prevent any functionality
at battery/supply levels below 2,9Vdc and the software will shut the phone down at 3,1Vdc.
Baseband Troubleshooting and Manual TuningNokia Customer Care
■ Flash programming does not work
The flash programming on RM-14 boards is possible via the pads on the PWB and through the
SIM slide.
In flash programming error cases the flash prommer (via Phoenix or Darium) can give some
information about the fault. The fault information messages could be:
•Phone doesn't set Flashbus TXD line high after VCC is switch on.
•External RAM test failed.
These errors are some of the most common errors and based on this, a fault finding diagram
for flash programming is shown below. Various errors can appear from the prommer when
flashing the phone - not all of them can be directly linked to the HW or phone.
Because of the use of uBGA components, it is not possible to verify on the dia gram, if there is
a short circuit in control and address/data lines on TIKUEDGE, NOR flash, NAND flash or
SDRAM.
Figure 3:Flash programming does not work
*)
Re-solder \ Replace componet
)
*
Fix the connections if possible.
Else scarp the phone.
scrap
Note!
The boxes marked with *) are not serviceable parts!
Note!
The boxes inside the blue lines are not changeable
or measurable!
*)
No
Check SDRAM orientation and placement.
Placement OK ?
*)
No
Check PWB (if possible) and power lines.
Connecti ons OK ?
Flash programming does not work
*)
Prommer information is:
External RAM test failed. (C108)
Yes
Yes
*)
Flash again
Yes
Yes
*)
Replace the SDRAM
Prommer information is:
does
Phone dose not set Flashbus TXD line hi gh after VCC is switched on.
RM-14
Baseband Troubleshooting and Manual TuningNokia Customer Care
■ Phone does not stay on, or phone is jammed
If the MCU doesn’t service the watchdog register within the UEME, the operations watchdog
will run out after approximately 32 seconds. It is not possible to measure this service routine.
Figure 5:Phone does not stay on, or is jammed
Phone does not stay on
or is jammed
Yes
Verify that system clock is @
~26MHz, min300mVaCpp on
C422 pin2 towards D400 (TIKU)
with regular probe Cin~10-13pF/
10M
Yes
Measure voltage on PURX=
1.8Vdc on N6031 ~1sec
after the power key is pressed.
Yes
UI functionality and keys
react to pressure
Yes
Can extraction of SIM holder
switch off the phone.
No
No
No
Check C422, R420, N500
(Helgo), G501 (26MHzXTAL)
and PWB.
Swap the phone
Check Z300,
UI board, keymat, lightguide,
and PWB.
Yes
Is everything working until
phone shuts down after ~32sec
Retest and if phone
still doesn’t work
change whole engine
board.
Yes
Swap the phone
Note!
The boxes inside the
blue lines are not
changeable or measurable!
RM-14
Nokia Customer CareBaseband Troubleshooting and Manual
Tuning
■ Display information: “Contact Service”
When this error appears in the display it means that one or more of the internal baseband test s
has failed. The baseband tests (self tests) are performed each time the phone is powered on.
The self tests are divided into those performed while powering up (S t art up tests) and the ones
that can be executed with a PC using Phoenix (Runtime tests). The following S tart-up tests are
performed during power up:
UEM CBUS IF TEST
SLEEP X LOOP TEST
AUX DA LOOP TEST
EAR DATA LOOP TEST
TX IDP LOOP TEST
TX IQ DP LOOP TEST
SIM CLK LOOP TEST
SIM IO CTRL LOOP TEST
MBUS RX TX LOOP TEST
BACKUP BATT TEST
RADIO TEST
WARRANTY TEST
PA TEMP TEST
SIM LOCK TEST
PPM VALIDITY TEST
KEYBOARD STUCK TEST
LPRF IF TEST
FLASH CHECKSUM TEST
CAMERA IF TEST
EXT RAM DATA BUS TEST
EXT RAM ADDR BUS TEST
NAND FLASH ID TEST
BT WAKEUP TEST
IR IF_TEST
If all these self tests are passed, the phone will start up.
From Phoenix it’s possible to run all the self tests and the additional “Runtime test”. The test