Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
SQX 00592-en DJK
Introduction
The purpose of this document is to help Nokia service levels 1 and 2 workshop
technicians to carry out service to Nokia 7250. This Service Manual is to be used only by
authorized Nokia service partners, and the content of it is confidential. Please note that
Nokia provides also other guidance documents (e.g. Service Bulletins) for service
partners, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some
errors may exist. If you find any errors or if you have further suggestions, Nokia should
be notified. Please keep in mind also that this documentation is continuously being
updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
1.
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE
VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC
SYSTEMS TO RF ENERGY.
2.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING
AREAS ETC.
3.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT
A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS.
OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with NMP Service Software for this produce must be bios and operating system ”Year
2000 Compliant”.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
SQX 00592-en DJK
3. INFRARED GONOGO TEST
You need another infrared device (e.g. 6310i) to do a GoNoGo test. The infrared windows
of the devices must be directed to each other and should have a distance of approximate
15 cm. Make sure that infrared is activated in receiver device.
Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere
with other IR devices. This device is a Class 1 Laser product.
Test unit Reference unit
Settings on the test unit:
o From Home Menu, select
key. This displays Phonebook entries. If phone and
SIM memory is empty, create one new entry.
o Choose one phonebook entry and select
o
Select
o
Select
o Select
o Sending in progress, please wait
o If sending of business card fails
, make sure again, that infrared
windows are directed to each other and infrared is activated in reference device
Then try again sending.
.
o Test was successful, if you get this message on receiver device
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts 24.02.2003
Confidential
SQX 00592-en DJK
4. CAMERA GONOGO TEST
Before starting the GoNoGo
test, check that camera window
in B-Cover is clean. If not, clean
the window with cloth.
If camera lens is dirty, do not
use cloth or brush for cleaning,
use compressed air only.
Exchange of Camera Module
does not improve picture
quality!
o From Home Menu, select Menu
o Choose
o
Choose Select
o
Select Standard photo
o
To take a picture, select Capture
Camera Menu
o This Image will be saved to Gallery into the Photos folder automatically.
o Test was successful, if the Image appears on your Display. The camera is ok.
o Select Options
o Select Delete
o
Select OK
o Press
o If the test is failed see Quick Trouble Shooter
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
SQX 00592-en DJK
5. SW-UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package.
Please check always for the latest version of flash software, which is available on Nokia
Partner Web Site.
Flash Concept – (Point of Sales)
It is very important to follow this insertion and
removal procedure, otherwise the contact pins of
Flash Adapter will be damaged.
Standard installation for software update.
Insert the Flash Adapter FLA-27 like a battery, start at the
Battery Connector side.
Now, push down the bottom side of the phone, do not
use too much force.
When removing the Flash Adapter, always start from the
bottom side of the unit.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
SQX 00592-en DJK
6. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and
connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a foil to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth/ESD brush and isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (ex. shielding lids), which didn’t repair the failure, can be reused, if they are not soldered.
o Use always original Nokia parts or accessories.
o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on Nokia Partner Web Site).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.
o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill in
the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
Following General Service Bulletins have to be followed:
SB-055 Common notice for good ventilation
SB-089: Don’t try to repair prototypes (indicated on Type Label).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-115: Handling of liquid damages.
SB-121: Return the defective part, if one of your service tools causes malfunction.
SB-122: Soldering with manual hot air gun is totally forbidden because of the very sensitive
µBGA components and µVia technology.
SB-124 Service Policy for packaging serviced products
SB-131: Check these guidelines when refurbishing products.
SB-132: You can use a Golden Phone for inspecting your measuring equipment.
Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.
This legend is valid for all parts of the Quick Trouble Shooter
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.
Only underlined components ( e.g. I007
Follow the arrows step by step
Pads or contacts: Check optical and
mechanical condition as well as
corrosion. Clean if necessary.
) can be changed.
Check optical and mechanical
condition of contacts as well as
corrosion. Clean with ESD brush only, if
necessary.
Measure component for electrical
functionality and change, if needed.
No more actions possible, send product
to the appropriate service partner with
higher service level.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
Antenna Pogo Pins can be removed by pushing with Torx
driver through the C-Cover.
If there is a need to change the Release Button, also
SRT-6 can be used.
SQX 00592-en DJK
Remove Connector Shield when cleaning contacts or
changing Camera Module.
Remove Camera Module carefully. Take care that Camera
marking shows to right side when assembling.
Camera Module is attached with four snaps into its
guidance. Place SRT-10 as shown in the picture and
unlock the snaps on both sides. Note releasing order.
Do not touch contacts and camera lens. Use always
SRT-10 for assembly and disassembly.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
SQX 00592-en DJK
12. ESD PROTECTION REQUIREMENTS
Electrostatic discharge can easily damage the sensitive components of
electronic products. Therefore every Service Partner has to take care of
at least some precautions like ESD restricted area, floor, table, covering,
chair(s), shoes or arm wrist.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 24.02.2003
SQX 00592-en DJK
13. SERVICE NOTES
We recommend using Service Notes when shipping phones to other Service Partners. It
prevents the product from scratches, it is ESD-neutral and has the possibility to give
valuable feedback of the fault symptom through a structured form.
Please refer to the document Service Notes for faulty NMP transceiver on Partner Web
Site to get further information.