without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia
Corporation. Other product and company names mentioned herein may be trademarks or tradenames of
their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes and
improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable law, no warranties of
any kind, either express or implied, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this
document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
• IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED
WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/
MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
• THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES,
FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
• OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.
• BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.
Cautions
• Servicing and alignment must be undertaken by qualified personnel only.
• Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.
• Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
• Use only approved components as specified in the parts list.
• Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and
alignment.
• Ensure all cables and wires are repositioned correctly.
• Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the
measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb
nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.
• During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise
GSM or WCDMA PA may be damaged.
This product is of superior design and craftsmanship and should be treated with care. The suggestions below
will help you to fulfil any warranty obligations and to enjoy this product for many years.
• Keep the phone and all its parts and accessories out of the reach of small children.
• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that
will corrode electronic circuits.
• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.
• Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage
batteries, and warp or melt certain plastics.
• Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form
inside, which may damage electronic circuit boards.
• Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.
• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.
• Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or
attachments could damage the phone and may violate regulations governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing
the phone.
Any product of which the covers are removed must be handled with ESD protection. The SIM card can be
replaced without ESD protection if the product is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity
discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside
any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components must be done under
ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.
For more information and local requirements about ESD protection and ESD Protected Area, contact your local
Note: A new battery's full performance is achieved only after two or three complete charge and
discharge cycles!
The battery can be charged and discharged hundreds of times but it will eventually wear out. When the
operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.
Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers
approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to
a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged
battery will discharge itself over time.
Temperature extremes can affect the ability of your battery to charge.
For good operation times with Li-Ion batteries, discharge the battery from time to time by leaving the product
switched on until it turns itself off (or by using the battery discharge facility of any approved accessory
available for the product). Do not attempt to discharge the battery by any other means.
Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or
pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example
when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce
the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°
F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged.
Batteries' performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.
Our policy is of continuous development; details of all technical modifications will be included with service
bulletins.
While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If
any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.
Please state:
• Title of the Document + Issue Number/Date of publication
• Latest Amendment Number (if applicable)
• Page(s) and/or Figure(s) in error
Please send to:
NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
E-mail: Service.Manuals@nokia.com
Phone features .......................................................................................................................................................1–5
General specifications.......................................................................................................................................1–8
RM-289/276 main RF characteristics...............................................................................................................1–9
RM-271 main RF characteristics.................................................................................................................... 1–10
List of Tables
Table 1 Battery and chargers ................................................................................................................................1–7
Table 2 Car accessories ..........................................................................................................................................1–7
Table 4 Data ............................................................................................................................................................1–8
Table 6 Normal and extreme voltages.................................................................................................................1–9
The HW module complies with the SPR4 Operating Conditions.
-30+70
Min oCMax oC
Humidity
Relative humidity range is 5...95%.
The hardware module is not protected against water. Condensed or splashed water might cause malfunction.
Any submerge of the phone will cause permanent damage. Long-term high humidity, with condensation,
will cause permanent damage because of corrosion.
The hardware module complies with the SPR4 Operating Conditions.
Electrical characteristics
Table 6 Normal and extreme voltages
VoltageVoltage (V)Condition
General conditions
Nominal voltage4.0
Lower extreme voltage3.06a
Higher extreme voltage4.2b
Min operating voltage
Vcoff+3.1 ± 0.1Off to on
x2.8 ± 0.1On to off
a. ADC settings in the SW might shutdown the phone above this value.
b. During fast charging of an empty battery, this voltage might exceed this value. Voltages between 4.20 and
4.60 might appear for a short while.
RM-289/276 main RF characteristics
ParameterUnit
Cellular systemGSM/EDGE 850/900/1800/1900, WCDMA V (850)/II (1900)
Rx frequency bandGSM850: 869 - 894MHz
RM-289; 276; 271
Service Tools and Service Concepts
Table of Contents
Service tools............................................................................................................................................................2–5
New tools ...........................................................................................................................................................2–5
Attenuation values for SA-130...................................................................................................................... 2–14
Attenuation values for CA-57RS ................................................................................................................... 2–17
Service concepts .................................................................................................................................................. 2–18
POS (Point of Sale) flash concept .................................................................................................................. 2–18
Flash concept with FPS-10............................................................................................................................. 2–19
Flash concept with FPS-10 and SS-62........................................................................................................... 2–20
RF testing concept with RF coupler .............................................................................................................. 2–21
Module jig service concept with smart card reader ................................................................................... 2–22
Module jig service concept............................................................................................................................ 2–23
RM-289; 276; 271
Service Tools and Service Concepts
Service tools
New tools
The table below gives a short overview of service tools that can be used for testing, error analysis and repair
of product RM-289; 276; 271, refer to various concepts.
FS-57Flash adapter
• FS-57 is equipped with a clip interlock system
• provides standardised interface towards Control Unit
• provides RF connection using SA-130 coupler.
For attenuation values refer to Attenuation values for SA-130
(page 2–14).
• multiplexing between USB and FBUS media, controlled by VUSB
MJ-134Module jig
MJ-134 is meant for component level troubleshooting.
The jig includes an RF interface for GSM, WCDMA and Bluetooth. In
addition, it has the following features:
• Provides mechanical interface with the engine module
• Provides galvanic connection to all needed test pads in module
For GSM850, GSM900, GSM1800, and GSM1900 bands, use XRS-6 RF
cable connected to right angle mount SMA connector on fixture. Use
losses for XRS-6 RF cable for correct attenuation values for accurate
testing and calibration. For GPS (1485 MHz) band, use CA-57RS with
XRS-6 RF cables. CA-57RS connects to jack X6201 located component
side top of module. Add losses for CA-57RS RF cable to losses for
XRS-6 RF cable for correct attenuation values for accurate testing
and calibration. For Bluetooth (2500 MHz) band, use instructions
for SB -6 (or JBT-9).
• Multiplexing between USB and FBUS media, controlled by Vusb
• MMC interface
• Duplicated SIM connector
• Connector for control unit
• Access for AV- and USB connectors
For RF attenuation values, see Attenuation values for CA-57RS
(page 2–17).
RJ-177Soldering jig
RJ-177 is a soldering jig used for soldering and as a rework jig for the
RJ-201Rework jig
This jig is used in conjunction with the ST-65 stencil.
SA-130RF coupler
The SA-130 coupler is for GSM RF Go/No Go testing. It interfaces with
the FS-52 and SS-62/CU-4 interface adapters. It allows RF function
testing in GSM bands of 850, 900, 1800 and 1900 MHz.
Note: SA-130 is not suitable for RF tuning.
For RF attenuation values, see Attenuation values for SA-130
(page 2–14)
SS-120Domesheet
alignment tool
ST-65Rework stencil
ST-65 is a rework stencil used with rework jig RJ-201.
Reused tools
The table below gives a short overview of service tools that can be used for testing, error analysis and repair
of product RM-289; 276; 271, refer to various concepts.
RM-289; 276; 271
Service Tools and Service Concepts
CU-4Control unit
CU-4 is a general service tool used with a module jig and/or a flash
adapter. It requires an external 12 V power supply.
The unit has the following features:
• software controlled via USB
• EM calibration function
• Forwards FBUS/Flashbus traffic to/from terminal
• Forwards USB traffic to/from terminal
• software controlled BSI values
• regulated VBATT voltage
• 2 x USB2.0 connector (Hub)
• FBUS and USB connections supported
When using CU-4, note the special order of connecting cables and
other service equipment:
Instructions
1 Connect a service tool (jig, flash adapter) to CU-4.
2 Connect CU-4 to your PC with a USB cable.
3 Connect supply voltage (12 V)
4 Connect an FBUS cable (if necessary).
5 Start Phoenix service software.
Note: Phoenix enables CU-4 regulators via USB when it is
started.
Reconnecting the power supply requires a Phoenix restart.
FLS-5Flash device
FLS-5 is a dongle and flash device incorporated into one package,
developed specifically for POS use.
Note: FLS-5 can be used as an alternative to PKD-1.
FPS-10Flash prommer
FPS-10 interfaces with:
• PC
• Control unit
• Flash adapter
• Smart card
FPS-10 flash prommer features:
• Flash functionality for BB5 and DCT-4 terminals
• Smart Card reader for SX-2 or SX-4
• USB traffic forwarding
• USB to FBUS/Flashbus conversion
• LAN to FBUS/Flashbus and USB conversion
• Vusb output switchable by PC command
FPS-10 sales package includes:
• FPS-10 prommer
• Power Supply with 5 country specific cords
• USB cable
Note: FPS-21 is substitute FPS-10 if FPS-10 has not been set
up.
JXS-1RF shield box
Because the WCDMA network disturbs the RX side testing of the WCDMA
phone and the Tx signal of the WCDMA phone can severely disturb the
WCDMA network, a shield box is needed in all testing, tuning and fault
finding which requires WCDMA RF signal.
The shield box is not an active device, it contains only passive filtering
components for RF attenuation.
RJ-169Rework jig
RJ-169 is a jig used for soldering and as a rework jig for the engine
module. It is used together with the ST-59 stencil.
RJ-93Rework jig
RJ-93 is used as a rework jig for the engine module.
This jig is used in conjunction with the ST-40 stencil for spreading the
soldering paste to the N7501 component.
SB-6Bluetooth test and
interface box (sales
package)
The SB-6 test box is a generic service device used to perform Bluetooth
bit error rate (BER) testing, and establishing cordless FBUS connection
via Bluetooth. An ACP-8x charger is needed for BER testing and an
AXS-4 cable in case of cordless interface usage testing .
Sales package includes:
• SB-6 test box
• Installation and warranty information
SPS-1Soldering paste
spreader
The SPS-1 allows spreading of solder to the LGA components pads over
the rework stencils.
ST-55Rework stencil
ST-55 is a rework stencil used with rework jig RJ-157 and RJ-160.
ST-59Rework stencil
ST-59 is a rework stencil used with rework jig RJ-169.
SX-4Smart card
SX-4 is a BB5 security device used to protect critical features in tuning
and testing.
SX-4 is also needed together with FPS-10 when DCT-4 phones are
flashed.
Cables
The table below gives a short overview of service tools that can be used for testing, error analysis and repair
of product RM-289; 276; 271, refer to various concepts.
CA-101Micro USB cable
The CA-101 is a USB-to-microUSB data cable that allows connections
RM-289; 276; 271
BB Troubleshooting and Manual Tuning Guide
Table of Contents
General BB troubleshooting guidelines ...............................................................................................................3–5
Power and charging troubleshooting............................................................................................................... 3–12
Dead or jammed device troubleshooting.................................................................................................... 3–12
General power checking................................................................................................................................ 3–14
Hall sensor troubleshooting.......................................................................................................................... 3–16
USB interface troubleshooting...................................................................................................................... 3–22
User interface troubleshooting.......................................................................................................................... 3–24
LED driver troubleshooting ...................................................................................................................... 3–33
Camera module troubleshooting....................................................................................................................... 3–33
Introduction to camera troubleshooting .................................................................................................... 3–33
Taking and evaluating test pictures with main camera ............................................................................ 3–34
Camera troubleshooting................................................................................................................................ 3–35
Camera and HWA hardware troubleshooting ............................................................................................. 3–35
GPS layout and basic test points................................................................................................................... 3–46
GPS settings for Phoenix................................................................................................................................ 3–47
Quick Test window.................................................................................................................................... 3–47
GPS RF test points........................................................................................................................................... 3–48
Bluetooth troubleshooting................................................................................................................................. 3–52
Introduction to Bluetooth troubleshooting ................................................................................................ 3–52
Bluetooth settings for Phoenix..................................................................................................................... 3–52
Bluetooth self tests in Phoenix..................................................................................................................... 3–53
Bluetooth troubleshooting ........................................................................................................................... 3–55
Table 8 Calibration value limits ......................................................................................................................... 3–63
List of Figures
Figure 3 Signal at J2217.........................................................................................................................................3–9
Figure 4 Signal at W2803 ................................................................................................................................... 3–10
Figure 5 Power up timing................................................................................................................................... 3–15
Figure 6 Flashing pic 1. Take single trig measurement for the rise of the BSI signal.................................. 3–19
Figure 7 Flashing pic 2. Take single trig measurement for the rise of the BSI signal.................................. 3–19
Figure 16 Bluetooth component layout............................................................................................................ 3–52
Figure 17 BER test result..................................................................................................................................... 3–53
Figure 18 Bluetooth self tests in Phoenix......................................................................................................... 3–54
There are two possible failure modes in the keyboard module:
• One or more keys are stuck, so that the key does not react when a keydome is pressed. This kind of failure
is caused by mechanical reasons (dirt or corrosion).
• Malfunction of several keys at the same time; this happens when one or more rows or columns are failing
(shortcut or open connection).
If the failure mode is not clear, start with the Keyboard test in Phoenix.
• The display is in a normal mode when the phone is in active use.
• Display is in a partial idle mode when the phone is in the screen saver mode.
• The operating modes of the display can be controlled with the help of
Table 7 Display module troubleshooting cases
Display blankThere is no image on the display. The display looks
the same when the phone is on as it does when the
phone is off. The backlight can be on in some cases.
Image on the display not correctImage on the display can be corrupted or a part of
the image can be missing. If a part of the image is
missing, change the display module. If the image is
otherwise corrupted, follow the appropriate
troubleshooting diagram.
Phoenix
.
Backlight dim or not working at allBacklight LED components are inside the display
module. Backlight failure can also be in the
connector or in the backlight power source in the
main engine of the phone.
This means that in case the display is working
(image OK), the backlight is faulty.
Visual defects (pixel)Pixel defects can be checked by controlling the
display with Phoenix. Use both colours, black and
white, on a full screen.
The display may have some random pixel defects
that are acceptable for this type of display. The
criteria when pixel defects are regarded as a display
failure, resulting in a replacement of the display, are
presented the following table.
Steps
1. Verify with a working display that the fault is not on the display module itself.
The display module cannot be repaired.
2. Check that the cellular engine is working normally.
iTo check the functionality, connect the phone to a docking station.
ii Start
3. Proceed to the display troubleshooting flowcharts.
RM-289; 276; 271
BB Troubleshooting and Manual Tuning Guide
LED driver troubleshooting
Troubleshooting flow
Camera module troubleshooting
Introduction to camera troubleshooting
Bad conditions often cause bad pictures. Therefore, the camera operation has to be checked in constant
conditions or by using a second, known-to-be-good Nokia device as reference. Image quality is hard to
measure quantitatively, and the difference between a good and a bad picture can be small. Some training
or experience may be needed to detect what is actually wrong.
When checking for possible errors in camera functionality, knowing what error is suspected significantly
helps the testing by narrowing down the amount of test cases. The following types of image quality problems
are common:
RM-289; 276; 271
BB Troubleshooting and Manual Tuning Guide
Audio troubleshooting
Audio troubleshooting test instructions
Differential external earpiece and internal earpiece outputs can be measured either with a single-ended or
a differential probe.
When measuring with a single-ended probe each output is measured against the ground.
The input signal for each loop test is single-ended.
Required equipment
The following equipment is needed for the tests:
• Oscilloscope
• Function generator (sine waveform)
• 'Active speaker' or 'speaker and power amplifier'
• Phoenix service software
• Battery voltage 3.7V
Test procedure
Audio can be tested using the Phoenix audio routings option. Three different audio loop paths can be
activated:
• External microphone to Internal earpiece
• External microphone to Internal handsfree speaker
• External microphone to External earpiece
Each audio loop sets routing from the specified input to the specified output enabling a quick in-out test.
Loop path gains are fixed and they cannot be changed using Phoenix. Correct pins and signals for each test
are presented in the following table.
Phoenix audio loop tests and test results
The results presented in the table apply when no accessory is connected and battery voltage is set to 3.7V.
Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory
during measurement causes a significant drop in measured quantities.
RM-289; 276; 271
BB Troubleshooting and Manual Tuning Guide
GPS settings for Phoenix
GPS control
Context
Use the following to test GPS using Phoenix.
Steps
1. Start Phoenix service software.
2. From the File menu, select Scan Product and check that the correct product version is displayed.
3. From the Testing menu, select GPS Control. This opens up
figure below, and enables the GPS.
GPS Control
dialogue box, as shown in the
Figure 13 GPS Control dialog box
Select Idle to confirm the GPS is enabled and is in idle mode; at this point all clocks should be present,
GPS_En_Reset & SleepX should be high, and Vdd_Dig, Vcc_TCXO & Vcc_PLL/VCO will be present.
Receiver On turns on all RF sections of the ASIC and so all LDOs will be on. These checks are part of GPS
basic checks troubleshooting flow (page 3–50).
Quick Test window
The
Quick Test
correct and click Start Test. (Select Help for further information).
This test will perform 3 tests in one; Self Test, Oscillator Test and CW Test, and will provide a Pass/Fail response.
It also contains a Receiver On button. These checks are part of GPS troubleshooting flow (page 3–49).
Issue 1COMPANY CONFIDENTIALPage 3 –47
window has all the necessary functionality for GPS troubleshooting. Ensure the test setup is
The GPS antenna is located on the top side as shown in the figure below. Performing a radiated CW test will
confirm that the antenna is working correctly.
In order to probe GPS RF test points, inject 1575.52 MHz tone @ -50dBm at the GPS antenna test connector
and select Receiver On, then probe the GPS RF test points as shown in figure "GPS RF probe points". Compare
RF levels with a known reference phone.
RM-289; 276; 271
BB Troubleshooting and Manual Tuning Guide
Figure 14 GPS antenna test pads
Figure 15 GPS RF probe points
GPS failure troubleshooting flow
Context
GPS troubleshooting is broken down into two parts: general GPS failure & GPS basic checks. The GPS failure
troubleshooting flow can be followed and, where applicable, will feed into the Basic checks troubleshooting
flow.
There are two main Bluetooth problems that can occur:
ProblemDescription
Detachment of the BT antenna.This would most likely happen if the device has
been dropped repeatedly to the ground. It could
cause the BT antenna to become loose or partially
detached from the PWB. (see next page for details
about BT antenna HW and Mechanics)
A malfunction in the BT ASIC, BB ASICs or Phone’s BT
SMD components.
The main issue is to find out if the problem is related to the BT antenna or related to the BT system or the
phone’s BB and then replace/fix the faulty component.
This is unpredictable and could have many causes
i.e. SW or HW related.
Figure 16 Bluetooth component layout
Bluetooth settings for Phoenix
Steps
1. Start
2. From the File menu, choose Open Product, and then choose the correct type designator from the
3. Place the phone to a flash adapter in the local mode.