Nokia 5700 Service Manual Level 3-4

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Nokia Customer Care

Service Manual

RM-230 (Nokia 5700 XpressMusic)

Mobile Terminal

Part No: 9255321 (Issue 1)

COMPANY CONFIDENTIAL

RM-230

Nokia Customer Care Amendment Record Sheet

Amendment Record Sheet

Amendment No Date Inserted By Comments

Draft 1 01/2007 ET Issue 1 03/2007 ET

Page ii COMPANY CONFIDENTIAL Issue 1

RM-230 Copyright Nokia Customer Care

Copyright

without the prior written permission of Nokia is prohibited. Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia

Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

Issue 1 COMPANY CONFIDENTIAL Page iii

RM-230

Nokia Customer Care Warnings and cautions

Warnings and cautions

Warnings

• IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

• THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

• OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

• BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.

Cautions

• Servicing and alignment must be undertaken by qualified personnel only.

• Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

• Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

• Use only approved components as specified in the parts list.

• Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment.

• Ensure all cables and wires are repositioned correctly.

• Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.

• During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged.

Page iv COMPANY CONFIDENTIAL Issue 1

RM-230 ESD protection Nokia Customer Care

ESD protection

Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied. All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity

discharge. All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside

any ESD Protected Area (EPA). Every repair action involving opening the product or handling the product components must be done under

ESD protection. ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area. For more information and local requirements about ESD protection and ESD Protected Area, contact your local

Nokia After Market Services representative.

Issue 1 COMPANY CONFIDENTIAL Page v

RM-230

Nokia Customer Care Care and maintenance

Care and maintenance

This product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years.

• Keep the phone and all its parts and accessories out of the reach of small children.

• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

• Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.

• Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.

• Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

• Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Page vi COMPANY CONFIDENTIAL Issue 1

RM-230 Company Policy Nokia Customer Care

Company Policy

Our policy is of continuous development; details of all technical modifications will be included with service bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.

Please state:

• Title of the Document + Issue Number/Date of publication

• Latest Amendment Number (if applicable)

• Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland E-mail: Service.Manuals@nokia.com

Issue 1 COMPANY CONFIDENTIAL Page vii

RM-230

Nokia Customer Care Battery information

Battery information

Note: A new battery's full performance is achieved only after two or three complete charge and

discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge. For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the

product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose. Never use any charger or battery which is damaged. Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or

pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77° F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

Page viii COMPANY CONFIDENTIAL Issue 1

RM-230 Nokia 5700 XpressMusic Service Manual Structure Nokia Customer Care

Nokia 5700 XpressMusic Service Manual Structure

1 General Information 2 Service Software Instructions 3 Service Tools and Service Concepts 4 BB Troubleshooting and Manual Tuning Guide 5 RF troubleshooting 6 Camera Module Troubleshooting 7 System Module and User Interface Glossary

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RM-230

Nokia Customer Care Nokia 5700 XpressMusic Service Manual Structure

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Nokia Customer Care

1 — General Information

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RM-230

Nokia Customer Care General Information

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RM-230 General Information Nokia Customer Care

Table of Contents

Product selection....................................................................................................................................................1–5

Product features and sales package.....................................................................................................................1–5

Product and module list ........................................................................................................................................1–8

Mobile enhancements............................................................................................................................................1–8

Technical specifications...................................................................................................................................... 1–11

Transceiver general specifications ............................................................................................................... 1–11

Main RF characteristics for GSM850/900/1800/1900 and WCDMA 2100 phones ..................................... 1–11

Battery endurance.......................................................................................................................................... 1–12

Environmental conditions ............................................................................................................................. 1–12

List of Tables

Table 1 Audio..........................................................................................................................................................1–8

Table 2 Car...............................................................................................................................................................1–9

Table 3 Data ......................................................................................................................................................... 1–10

Table 4 Messaging............................................................................................................................................... 1–10

Table 5 Music ....................................................................................................................................................... 1–10

Table 6 Positioning ............................................................................................................................................. 1–10

Table 7 Power...................................................................................................................................................... 1–10

List of Figures

Figure 1 View of RM-230........................................................................................................................................1–5

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RM-230

Nokia Customer Care General Information

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RM-230 General Information Nokia Customer Care

Product selection

RM-230 is a WCDMA/GSM dual mode handportable phone with a twist form factor. It supports EGSM850/900/1800/1900 and WCDMA2100 bands, and CSD/HCSD, GPRS/EGPRS and WCDMA data bearers.

For WCDMA the maximum bit rate is up to 384 kbit/s for downlink and 384 kbit/s for uplink with simultaneous CS speech or CS video (max. 64 kbit/s).

For 2G and 2.5G networks the RM-230 is a Class B EGPRS MSC 32 (5 Rx + 3 Tx, max sum 6), which means a maximum download speed of up to 296 kbit/s with EGPRS, and up to 107 kbit/s with GPRS. RM-230 also supports Dual Transfer Mode (DTM) for simultaneous voice and packet data connection in GSM/EDGE networks; simple class A, multi slot class 11, (4 Rx + 3 Tx, max sum 5 ), UL/DL=236.8/177.6 kbit/s.

RM-230 is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation follows the OMA MMS standard release 1.2. RM-230 also supports Bluetooth 2.0 standard with new stereo audio profiles (A2DP & AVRCP).

RM-230 has a large 2.2’’ QVGA (320x240 pixels) TFT display with 16 million colors, a 2 Megapixel camera that has a 4 x digital zoom and an integrated LED flas, and an AIC33 codec for Hi-Fi sound quality.

RM-230 uses Symbian 9.x (S60) operating system and supports the full Web Browser for S60, which brings desktop-like Web browsing experience to mobile devices.

RM-230 also supports MIDP Java 2.0, providing a good platform for compelling 3rd party applications.

Figure 1 View of RM-230

Product features and sales package

Bearers and transport

• WCDMA 384Kb/384Kb, E/GPRS MSC 32

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RM-230

Nokia Customer Care General Information

• Dual Transfer Mode (DTM) MSC11

• Single Antenna Interference Cancellation (SAIC)

• Artificial Bandwidth Expansion (ABE)

• AMR voice

• OTA provisioning & over-the-air firmware update (FOTA)

Connectivity

• Integrated infrared (IrDA) module

• Bluetooth 2.0 with new stereo audio profiles (A2DP and AVRCP)

• USB2.0 Full Speed with mini-USB interface

• MicroSD memory card - support up to 2GB

• 2.5 mm AV Connector

Imaging and video

• Integrated 2 megapixel digital camera (SMIA95) with 4x smooth digital zoom and LED flash

• Dedicated imaging mode and camera keys in twist - landscape camera and camcorder with full screen viewfinder.

• Media player with MPEG-4, H. 263 and H.264 support

• Video streaming (3GPP)

• Image and video editors

• Muvee movie director and video toolbox (PC-client) for creating own videos

Messaging

• Audio Messaging (AMS)

• Common inbox (SMS, MMS) and unified SMS&MMS editor

• OMA MMS 1.2 (300 kB MMS size). OMA email notification

• Push email client with attachments

• SMS reader

• Native email and IM client

Music

• Dedicated music player mode with thee music keys in twist

• N-series music player with audio visualizations; MP3, MP4, AAC, eAAC+ and WMA

• Hi-Fi audio through stereo speakers and headset (low noise ratio)

• Audio effects: 5-band graphical equalizer with bass booster, stereo widening, loudness, and balance

• Hi-Fi headphones with music keys and an integrated 3.5 mm plug

• Bluetooth for listening and controlling music in stereo

• Connectivity options to other devices - line out

• 3D ringing tones and audio themes

• DRM release 2.0 (including video ) and Windows DRM

• Stereo FM Radio / Visual radio™

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RM-230 General Information Nokia Customer Care

Media

• Real-time video sharing

• Video streaming

• Web Browser for S60 (e.g. Full HTML 4.01 support, Flash-Lite 2.0)

Productivity

Messaging:

• Text-to-speech functionality (SMS reader) Office applications:

• Switch - device to device data transfer Personal Information Management (PIM):

• Contacts, calendar, to-do, active notes, calculator, clock Synchronization:

• Local/Remote (using SyncML)

• Data: Calendar, Contacts, To-do, notes, E-mail

• PC Applications: Microsoft Outlook (98, 2000, 2002, 2003), Outlook Express, Lotus Organizer (5.0, 6.0), Lotus Notes (5.0, 6.0)

Call management:

• Call logs, speed dial, voice commands and voice recording

• Nokia Push to Talk (PoC)

• Nokia Speaker Independent Name Dialler (SIND)

Add-on software framework

• Symbian 9.x OS

• Nokia Series 60, 3rd edition, feature pack 3.1

• Java: MIDP2.0

Additional technical specifications

• Vibrating alert

• 3GPP Rel 4 compliant

• Speech codecs supported in WCDMA: AMR

• Speech codecs supported in GSM: AMR, EFR, FR

• WCDMA HSDPA 2100 MHz with simultaneous voice and packet data (PS max speed DL/UL= 384/384 kbit/s, CS max speed 64 kbit/s)

• Dual Transfer Mode (DTM) support for simultaneous voice and packet data connection in GSM/EDGE networks. Simple class A, multi slot class 11, max speed DL/UL: 236.8/177.6 kbit/s

• EGPRS class B, multi slot class 32, (5 Rx + 3 Tx / max sum 6), max speed DL/UL= 296 / 177.6 kbit/s

• GPRS class B, multi slot class 32 (5 Rx + 3 Tx / max sum 6), max speed DL/UL= 107 / 64.2 kbit/s

Sales package

• Transceiver RM-230

• Battery (BP-5M)

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RM-230

Nokia Customer Care General Information

• Charger (AC-5)

• HS-44 + AD-44 (music headset with 2.5mm AV interface)

• Mini USB connectivity cable (DKE-2)

• CD ROM

• MicroSD card 1GB + adapter

• User Guide

Product and module list

Module name Type code Notes

System/RF module 1ZZ The 1ZZ system module includes both the

upper block (1ZX) and lower block (1ZY) module. However, the upper block and lower block modules are also available as

separate PWBs. Upper block module 1ZX Lower block module 1ZY UI flex upper 1XP Camera flex 1XQ Hinge flex 1XD UI PWB 1XR

Mobile enhancements

Table 1 Audio

Enhancement Type

Audio adapters AD-47W

AD-50

Headsets HS-16

HS-40 HS-42 HS-44 HS-47 HS-60 HS-62 HS-81

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RM-230 General Information Nokia Customer Care

Enhancement Type

Wireless headsets HS-24W

HS-25W HS-34W HS-38W HS-39W HS-50W HS-51W HS-52W HS-57W HS-58W HS-59W HS-64W HS-68W HS-71W HS-73W HS-78W HS-79W HS-84W HS-85W HS-86W HS-88W

Table 2 Car

Enhancement Type

Car kit N616 Car kit (display) CK-15W Car kit (multimedia) CK-20W Car phone N810 Mobile charger DC-4 Navigation pack LD-2 Privacy handset HSU-4 Wireless plug-in car handsfree HF-6W

HF-33W HF-35W

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RM-230

Nokia Customer Care General Information

Table 3 Data

Enhancement Type

Mini USB connectivity adapter cable DKE-2 MicroSD card, 64MB MU-25 MicroSD card, 128MB MU-26 MicroSD card, 256MB MU-27 MicroSD card, 512MB MU-28 MicroSD card, 1GB MU-22 MicroSD card, 2GB MU-37

Table 4 Messaging

Enhancement Type

Digital pen SU-27W Wireless keyboard SU-8W

Table 5 Music

Enhancement Type

Audio gateway AD-42W Bluetooth speakers MD-5W Mini speakers MD-4 Music speakers MD-3

Table 6 Positioning

Enhancement Type

Wireless GPS module LD-3W

Table 7 Power

Enhancement Type

Battery 900mAh Li-ion BP-5M Charger AC-3

AC-4 AC-5

Charger adapter CA-44

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RM-230 General Information Nokia Customer Care

Technical specifications

Transceiver general specifications

Unit Dimensions (L x W x T)

Transceiver with BP-5M 900mAh Li-ion battery back

(mm)

108,2 x 50,5 x 17,3 115 84

Weight (g) Volume (cm3)

Main RF characteristics for GSM850/900/1800/1900 and WCDMA 2100 phones

Parameter Unit

Cellular system GSM850, EGSM900, GSM1800/1900, WCDMA 2100 Rx frequency band GSM850: 869 - 894MHz

EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA2100: 2110 - 2170 MHz

Tx frequency band GSM850: 824 - 849MHz

EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA2100: 1920 - 1980 MHz

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W GSM1800: +0 … +30dBm/1.0mW … 1W GSM1900: +0 … +30dBm/1.0mW … 1W WCDMA -50 … 24 dBm

Number of RF channels GSM850: 124

GSM900: 174 GSM1800: 374

GSM1900: 299 Number of WCDMA channels WCDMA: 277 Channel spacing 200 kHz

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RM-230

Nokia Customer Care General Information

Parameter Unit

Number of Tx power levels GSM850: 15

GSM900: 15 GSM1800: 16 GSM1900: 16

Battery endurance

Battery Capacity

(mAh)

BP-5M 900 Up to 2h

Talk time Stand-by Video call

time

30min (WCDMA)

Up to 3h 20min (GSM)

Up to 250 h (WCDMA)

Up to 270 h (GSM)

Up to 1h 40 min

Music playback

time

Up to 10h Up to 4h

Environmental conditions

Environmental condition Ambient temperature Notes

Normal operation Reduced performance

Intermittent operation

No operation or storage

-15oC...+55oC

-25oC...-15oC +55oC...+70oC

-40oC...-15oC +70oC...+85 oC

<-40oC...>+85oC

Specifications fulfilled Operational for shorts periods

only

Operation not guaranteed but an attempt to operate does not damage the phone.

No storage or operation: an attempt may damage the phone.

Video

playback time

Charging allowed Long term storage conditions

Page 1 –12 COMPANY CONFIDENTIAL Issue 1

-25oC...+50oC 0oC...+85oC

Nokia Customer Care

2 — Service Software

Instructions

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RM-230

Nokia Customer Care Service Software Instructions

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RM-230 Service Software Instructions Nokia Customer Care

Table of Contents

Phoenix installation steps in brief........................................................................................................................2–5

Installing Phoenix ..................................................................................................................................................2–6

Updating Phoenix installation ..............................................................................................................................2–8

Uninstalling Phoenix..............................................................................................................................................2–9

Repairing Phoenix installation .......................................................................................................................... 2–11

Phone data package overview........................................................................................................................... 2–11

Installing phone data package .......................................................................................................................... 2–12

Uninstalling phone data package...................................................................................................................... 2–15

Configuring users in Phoenix ............................................................................................................................. 2–17

Managing connections in Phoenix..................................................................................................................... 2–17

Installing flash support files for FPS-10 ............................................................................................................ 2–19

Updating FPS-10 flash prommer software........................................................................................................ 2–22

List of Figures

Figure 2 Dongle not found ....................................................................................................................................2–6

Figure 3 Disclaimer text.........................................................................................................................................2–7

Figure 4 InstallShield Wizard Complete ...............................................................................................................2–8

Figure 5 Installation interrupted..........................................................................................................................2–9

Figure 6 Remove program.................................................................................................................................. 2–10

Figure 7 Finish uninstallation ............................................................................................................................ 2–10

Figure 8 Repair program .................................................................................................................................... 2–11

Figure 9 Data package setup information ........................................................................................................ 2–13

Figure 10 Data package destination folder ...................................................................................................... 2–14

Figure 11 InstallShield Wizard Complete.......................................................................................................... 2–15

Figure 12 Uninstalling phone data package..................................................................................................... 2–16

Figure 13 Finishing data package uninstallation............................................................................................. 2–16

Figure 14 Phoenix login...................................................................................................................................... 2–17

Figure 15 New user configured.......................................................................................................................... 2–17

Figure 16 Select mode: Manual.......................................................................................................................... 2–18

Figure 17 Connections list .................................................................................................................................. 2–19

Figure 18 Connection information .................................................................................................................... 2–19

Figure 19 Product support module information (example from RM-1)......................................................... 2–19

Figure 20 Flash update welcome dialog........................................................................................................... 2–20

Figure 21 Flash installation interrupted ........................................................................................................... 2–20

Figure 22 Flash destination folder..................................................................................................................... 2–21

Figure 23 Finish flash update............................................................................................................................. 2–22

Figure 24 Flash directory window..................................................................................................................... 2–22

Figure 25 Prommer software update finished................................................................................................. 2–23

Figure 26 Prommer Maintenance window ....................................................................................................... 2–23

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Nokia Customer Care Service Software Instructions

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RM-230 Service Software Instructions Nokia Customer Care

Phoenix

installation steps in brief

Prerequisites

Recommended hardware requirements:

• Computer processor: Pentium 700 MHz or higher

• RAM 256 MB

• Disk space 100-300 MB Supported operating systems:

•

Windows 2000

•

Windows XP

Service Pack 3 or higher

Service Pack 1 or higher

Context

Phoenix Phoenix

• Service software support for all phone models included in the package

• Flash update package files for programming devices

• All needed drivers for:

The phone model specific data package includes all changing product specific data:

• Product software binary files

• Files for type label printing

• Validation file for the faultlog repair data reporting system

• All product specific configuration files for

To use

is a service software for reprogramming, testing and tuning phones. installation contains:

• PKD-1 (DK2) dongle

• DKU-2 or CA-53 USB cable

Note: Separate installation packages for flash update files and drivers are also available, but it is

not necessary to use them unless there are updates between separate update packages are used, they should be used after installed.

Note:

Uninstallation should be made from the

Phoenix

, you need to:

and phone data packages should only be used as complete installation packages.

Phoenix

software components

Windows

Control Panel.

Phoenix

service software releases. If

and data packages have been

Steps

1. Connect a PKD-1 (DK2) dongle to the computer parallel port.

2. Install

3. Install the phone-specific data package.

4. Configure users.

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Phoenix

RM-230

Nokia Customer Care Service Software Instructions

5. Manage connection settings (depends on the tools you are using). If you use FPS-10: • Update FPS-10 software

Note: There is no need to activate FPS-10.

• Activate SX-4 smart card, if you need tuning and testing functions.

Note: When FPS-10 is used only for

product software updates, SX-4 smart card is not needed.

Results

Phoenix

is ready to be used with FPS-10 flash prommer and other service tools.

Installing

Phoenix

Prerequisites

• Check that a dongle is attached to the parallel port of your computer.

• Download the computer (in

• Close all other programs.

• Depending on your operating system, administrator rights may be required to install

• If uninstalling or rebooting is needed at any point, you will be prompted by the InstallShield program.

Phoenix

C:\TEMP

installation package (for example,

, for instance).

phoenix_service_sw_2004_39_x_xx.exe

Phoenix

) to your

Context

At some point during the installation procedure, you may get the following message:

Figure 2 Dongle not found

This may be a result of a defective or too old PKD-1 dongle. Check the COM/parallel ports used. After correcting the problem, you can restart the installation. For more detailed information, please refer to

Tip: Each feature in

program. Press the F1 key or the feature’s Help button to activate a Help file.

Phoenix

has its own Help function, which can be activated while running the

Phoenix

Help files.

Steps

1. To start the installation, run the application file (for example,

2. In the

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Welcome

dialogue, click Next.

phoenix_service_sw_2004_39_x_xx.exe

RM-230 Service Software Instructions Nokia Customer Care

3. Read the disclaimer text carefully and click Yes.

Figure 3 Disclaimer text

4. Choose the destination folder. The default folder

C:\ProgramFiles\Nokia\Phoenix

is recommended.

5. To continue, click Next. To choose another location, click Browse (not recommended).

6. Wait for the components to be copied. The progress of the installation is shown in the

Setup Status

window.

7. Wait for the drivers to be installed and updated. The process may take several minutes to complete. If the operating system does not require rebooting, the PC components are registered right away. If the operating system requires restarting your computer, the Install Shield Wizard will notifies about it. Select Yes... to reboot the PC immediately or No... to reboot the PC manually afterwards. After the reboot, all components are registered.

Note:

Phoenix

does not work, if the components have not been registered.

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Nokia Customer Care Service Software Instructions

8. To end the installation, click Finish.

Figure 4 InstallShield Wizard Complete

Next actions

After the installation,

• installing phone model specific data package for

• configuring users and connections FPS-10 flash prommer can be used after updating their flash update package files.

Updating

Phoenix

can be used after:

Phoenix

installation

Context

• If you already have the software when new versions are released.

• To update

• When you are updating, for example, from version a14_2004_16_4_47 to a15_2004_24_7_55, the update will take place automatically without uninstallation.

• Always use the latest available versions of both can be found in the phone model specific Technical Bulletins and phone data package (shown during installation).

• If you try to update a15_2004_24_7_55), you are asked if you want to uninstall the existing version. In this case you can choose between a total uninstallation or a repair installation in a similar way when choosing to uninstall the application from the

• If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to a14_2004_16_4_47), installation will be interrupted.

Phoenix

, you need to follow the same steps as when installing it for the first time.

service software installed on your computer, you need to update the

Phoenix

and the phone-specific data package. Instructions

readme.txt

Phoenix

Windows

with the same version you already have (for example, a15_2004_24_7_55 to

Control Panel.

files

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RM-230 Service Software Instructions Nokia Customer Care

Figure 5 Installation interrupted

• Always follow the instructions on the screen.

Steps

1. Download the installation package to your computer hard disk.

2. Close all other programs.

3. Run the application file (for example,

phoenix_service_sw_2004_39_x_xx.exe

Results

A new

Phoenix

version is installed and driver versions are checked and updated.

Uninstalling

Phoenix

Context

You can uninstall

Phoenix

service software manually from the

Windows

Control Panel.

Steps

1. Open the Windows Control Panel, and choose Add/Remove Programs.

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2. To uninstall

Phoenix

, choose Phoenix Service Software→Change/Remove→Remove .

Figure 6 Remove program

The progress of the uninstallation is shown.

3. If the operating system does not require rebooting, click Finish to complete.

Figure 7 Finish uninstallation

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If the operating system requires rebooting, InstallShield Wizard will notify you. Select Yes... to reboot the PC immediately and No... to reboot the PC manually afterwards.

Repairing

Phoenix

installation

Context

If you experience any problems with the service software or suspect that files have been lost, use the repair function before completely reinstalling

Note: The original installation package (for example,

must be found on your PC when you run the repair setup.

Phoenix

phoenix_service_sw_a15_2004_24_7_55.exe

Steps

1. Open Windows Control Panel→Add/Remove Programs .

2. Choose Phoenix Service Software→Change/Remove .

3. In the following view, select Repair.

)

Figure 8 Repair program

Phoenix

The procedure is the same as when updating

4. To complete the repair, click Finish.

reinstalls components and registers them.

Phoenix

Phone data package overview

Each product has its own data package (DP). The product data package contains all product-specific data files to make the Phoenix service software and tools usable with a certain phone model.

The phone data package contains the following:

• Product software binary files

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Nokia Customer Care Service Software Instructions

• Files for type label printing

• Validation file for the fault log repair data reporting system

• All product-specific configuration files for Phoenix software components

Data files are stored in C:\Program Files\Nokia\Phoenix (default).

Installing phone data package

Prerequisites

• A phone-specific data package contains all data required for the to be used with a certain phone model.

• Check that a dongle is attached to the parallel port of your computer.

• Install

• Download the installation package (for example, in C:\TEMP).

• Close all other programs.

(XX-XX = type designator of the product) If you already have

released.

Phoenix

service software.

XX-XX_dp_EA_v_1_0.exe

Phoenix

Note: Often

version of available versions of both. Instructions can be found in phone-specific Technical Bulletins and

readme.txt

Phoenix

files of data packages.

installed on your computer, you will need to update it when a new version is

and the phone-specific data package come in pairs, meaning that a certain

can only be used with a certain version of a data package. Always use the latest

Phoenix

service software and service tools

) to your computer (for example,

Steps

1. To start the installation, run the application file (for example,

Wait for the installation files to be extracted.

XX-XX_dp_EA_ v_1_0.exe

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2. Click Next.

3. In the following view you can see the contents of the data package. Read the text carefully. There is information about the

Phoenix

version required with this data package.

Figure 9 Data package setup information

4. To continue, click Next.

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Nokia Customer Care Service Software Instructions

5. Choose the destination folder, and click Next to continue.

Figure 10 Data package destination folder

The InstallShield Wizard checks where

6. To start copying the files, click Next.

Phoenix

is installed, and the directory is shown.

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Phone model specific files are installed. Please wait.

7. To complete the installation, click Finish.

Figure 11 InstallShield Wizard Complete

Next actions

Phoenix

• Configuring users

• Managing connections

FPS-10 can be used after updating its flash update package files.

can be used for flashing phones and printing type labels after:

Uninstalling phone data package

Context

There is no need to uninstall an older version of a data package, unless instructions to do so are given in the

readme.txt

Please read all related documents carefully.

file of the data package and bulletins related to the release.

Steps

1. Locate the data package installation file (e.g.

2. To start the uninstallation procedure, double-click the data package installation file.

XX-XX_dp_EA_v_1_0.exe

) from your computer.

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Nokia Customer Care Service Software Instructions

3. To uninstall the data package, click OK or to interrupt the uninstallation, click Cancel.

Figure 12 Uninstalling phone data package

4. When the data package is uninstalled, click Finish.

Figure 13 Finishing data package uninstallation

Alternative steps

• You can also uninstall the data package manually from

Control Panel→Add/Remove Programs→xx-xx* Phone Data Package . (*= type designator of the phone).

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Configuring users in

Phoenix

Steps

1. Start

2. To add a new user, or to edit existing ones, click Maintain.

3. To add a new user, click New.

4. Type in the name and initials of the user, and click OK.

5. Select the desired user from the

Phoenix

If the user ID is already configured, select s/he from the

The user is added to the user name list.

service software, and log in.

Figure 14 Phoenix login

User name

drop-down list, and click OK.

User name

drop-down list, and click OK.

Figure 15 New user configured

Managing connections in

Phoenix

Context

With the Manage Connections feature you can edit and delete existing connections or create new ones.

Note: After choosing the desired connection, and connecting the phone to a PC for the first time,

allow the PC to install the USB device drivers first. Please note that this may take some time to complete.

If there are problems after the driver installation, check that the USB connection is active from the

Windows Control Panel. If the problem persists, contact the local PC support.

Steps

1. Start

2. Choose File→Manage Connections... .

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Phoenix

, and log in.

RM-230

Nokia Customer Care Service Software Instructions

3. To add a new connection, click Add.

4. Select Manual mode, and click Next to continue.

If you want to create the connection using the Connection Wizard, connect the tools and a phone to your PC. The wizard will automatically try to configure the correct connection.

Figure 16 Select mode: Manual

i For an FPS-10 flash prommer with a USB Connection, choose the following connection settings:

• Media: FPS-10 USB

• DEVICE_INDEX: 0

• SERIAL_NUM: See Serial No from the label attached to the bottom of FPS-10

• ACTIVE_MEDIA: USB

ii For an FPS-10 flash prommer with a LAN connection, choose the following connection settings:

• Media: FPS-10 TCP/IP

• NET_SERV_NAME: Click Scan.... Choose your own FPS-10 device based on the correct MAC address.

See Serial No from the label attached to the bottom of your FPS-10.

• PORT_NUM: Use the default value, and click Next.

• PROTOCOL_FAMILY: Use the default value, and click Next.

• SOCKET TYPE: Use the default value, and click Next.

• TX_BUFFER_SIZE: Use the default value, and click Next.

• RX_BUFFER_SIZE: Use the default value, and click Next.

iii For a plain USB connection, choose the following connection settings:

Note: First connect the DKU-2 or CA-53 USB cable between the PC USB port and phone.

• Media: USB

5. To complete the configuration, click Finish.

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6. Click the connection you want to activate. Use the up/down arrows located on the right hand side to move it on top of the list, then click Apply.

Figure 17 Connections list

The connection is activated, and it can be used after closing the The connection information is shown at the right hand bottom corner of the screen.

Figure 18 Connection information

7. To use the connection, connect the phone to your PC with correct service tools. Make sure the phone is switched on, and then choose File→Scan Product .

Manage Connection

window.

Results

The product support module information appears in the status bar:

Figure 19 Product support module information (example from RM-1)

Installing flash support files for FPS-10

Prerequisites

• Install

• Install phone model specific data package for

• If you want to update the flash support files, they are delivered in the same installation package with

Phoenix

In case you want to update the MCU files, install the latest data package (see Technical Bulletins for information on the latest one).

Normally, it is enough to install always includes the latest flash update package files for FPS-10.

• A separate installation package for flash support files is available. The files can be updated according to

these instructions, if updates appear between

Phoenix

or newer

service software.

Phoenix

packages beginning from December 2004.

Phoenix

and the phone-specific data package because the installation

Phoenix

data package releases.

Context

If you are not using a separate installation package, you can skip this section and continue with "Updating

FPS-10 flash prommer software" (page 2–22) after installing a new phone data package.

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Nokia Customer Care Service Software Instructions

Steps

1. To begin the installation, double-click the flash update file (for example,

flash_update_03_183_0014.exe

Figure 20 Flash update welcome dialog

If the same version of the flash update package already exists, and you want to reinstall it, the previous package is first uninstalled.

Restart installation again after the uninstallation.

2. If you try to downgrade the existing version to older ones, the setup will be aborted. If there is a need to

downgrade the version, uninstall newer files manually from the Windows Control Panel, and then rerun the installation.

Figure 21 Flash installation interrupted

If an older version exists on your PC and it needs to be updated, click Next to continue installation.

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3. It is recommended to install the files to the default destination folder To continue, click Next.

C:\Program Files\Nokia\Phoenix

Figure 22 Flash destination folder

When installing the flash update files for the first time, you may choose another location by selecting Browse (not recommended).

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Nokia Customer Care Service Software Instructions

4. To complete the installation procedure, click Finish .

Figure 23 Finish flash update

Next actions

FPS-10 flash prommer must be updated using

Updating FPS-10 flash prommer software

Phoenix

Steps

1. Start

2. Choose the correct connection for your flash prommer: File→Manage Connections...

3. Choose Flashing→Prommer maintenance .

4. To update the FPS-10 software, click Update, and select the appropriate file or

Phoenix

from

C:\Program Files\Nokia\Phoenix\Flash

service software, and log in.

fpsxupd.ini

(for FPS-10)

Figure 24 Flash directory window

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Tip: All files can be loaded separately to the prommer used. To do this, click the right mouse button

in the

Flash Box Files

pane and select the file type(s) to be loaded.

5. Click OK.

Figure 25 Prommer software update finished

6. To close the

Prommer Maintenance

window, click Close.

Figure 26

Prommer Maintenance

window

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Nokia Customer Care

3 — Service Tools and Service

Concepts

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Table of Contents

Service tools............................................................................................................................................................3–5

Product specific tools........................................................................................................................................3–5

FS-34..............................................................................................................................................................3–5

MJ-109 ...........................................................................................................................................................3–5

RJ-135 ............................................................................................................................................................3–5

SA-126 ...........................................................................................................................................................3–6

General tools......................................................................................................................................................3–6

CU-4................................................................................................................................................................3–7

FLS-5 ..............................................................................................................................................................3–8

FPS-10............................................................................................................................................................3–8

JXS-1...............................................................................................................................................................3–8

PK-1................................................................................................................................................................3–9

PKD-1 .............................................................................................................................................................3–9

RJ-104 ............................................................................................................................................................3–9

RJ-160 ............................................................................................................................................................3–9

RJ-93 ..............................................................................................................................................................3–9

SB-6............................................................................................................................................................. 3–10

SPS-1........................................................................................................................................................... 3–10

SRT-6........................................................................................................................................................... 3–10

SS-45........................................................................................................................................................... 3–10

SS-46........................................................................................................................................................... 3–10

SS-62........................................................................................................................................................... 3–11

ST-37........................................................................................................................................................... 3–11

ST-40........................................................................................................................................................... 3–11

ST-55........................................................................................................................................................... 3–11

SX-4............................................................................................................................................................. 3–11

Cables............................................................................................................................................................... 3–12

CA-31D ........................................................................................................................................................ 3–12

CA-35S......................................................................................................................................................... 3–12

DAU-9S........................................................................................................................................................ 3–12

DKE-2........................................................................................................................................................... 3–13

PCS-1........................................................................................................................................................... 3–13

XCS-4........................................................................................................................................................... 3–13

XRS-6........................................................................................................................................................... 3–13

Service concepts .................................................................................................................................................. 3–14

POS (Point of Sale) flash concept .................................................................................................................. 3–14

Flash concept with FPS-10............................................................................................................................. 3–15

CU-4 flash concept with FPS-10..................................................................................................................... 3–16

Module jig service concept............................................................................................................................ 3–17

RF testing concept with RF coupler .............................................................................................................. 3–18

Service concept for RF testing and RF/BB tuning........................................................................................ 3–19

List of Figures

Figure 27 POS flash concept ............................................................................................................................... 3–14

Figure 28 Basic flash concept with FPS-10........................................................................................................ 3–15

Figure 29 CU-4 flash concept with FPS-10......................................................................................................... 3–16

Figure 30 Module jig service concept................................................................................................................ 3–17

Figure 31 RF testing concept with RF coupler.................................................................................................. 3–18

Figure 32 Service concept for RF testing and RF/BB tuning............................................................................ 3–19

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Service tools

Product specific tools

The table below gives a short overview of service tools that can be used for testing, error analysis and repair of product RM-230, refer to various concepts.

FS-34 Flash adapter For flashing (also dead phones) with SS-46. RF testing (with RF

coupler), and EM calibration on ATO level with SS-62 (mechanical locking concept), CU-4 supported.

MJ-109 Module jig MJ-109 is meant for troubleshooting, testing, tuning and flashing on

the engine level (CU-4 supported). The jig includes an RF interface for GSM, WCDMA and Bluetooth.

RJ-135 Soldering jig RJ-135 is a soldering jig used for soldering and as a rework jig for the

engine module.

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SA-126 RF coupler SA-126 is an RF coupler for WCDMA and GSM RF testing. It is used

together with the product-specific flash adapter. The following table shows attenuations from the antenna pads of the

mobile terminal to the SMA connectors of SA-126:

•

Attenuation values for inductive RF coupler SA-126 (local

mode)

Band Channel Attenuation TX Attenuation RX

128 5.1 2.9

GSM 850

GSM 900

GSM

1800

GSM

1900

WCDMA

Band I

190 4.3 3.3 251 3.4 3.2

975 2.8 4 37 3.1 4.6 124 3.1 5.5

512 7.9 6.1 700 6.3 6 885 5.9 9

512 6.9 7 661 7 5.4 810 6.5 5.1

9612 6.6 9750 6.2 9888 5.8 10562 4.9 10700 5.6 10838 6

General tools

The table below gives a short overview of service tools that can be used for testing, error analysis and repair of product RM-230, refer to various concepts.

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CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

adapter. It requires an external 12 V power supply. The unit has the following features:

• software controlled via USB

• EM calibration function

• Forwards FBUS/Flashbus traffic to/from terminal

• Forwards USB traffic to/from terminal

• software controlled BSI values

• regulated VBATT voltage

• 2 x USB2.0 connector (Hub)

• FBUS and USB connections supported When using CU-4, note the special order of connecting cables and

other service equipment:

Instructions

1 Connect a service tool (jig, flash adapter) to CU-4. 2 Connect CU-4 to your PC with a USB cable. 3 Connect supply voltage (12 V) 4 Connect an FBUS cable (if necessary). 5 Start Phoenix service software.

Note: Phoenix enables CU-4 regulators via USB when it is

started. Reconnecting the power supply requires a Phoenix restart.

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FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

developed specifically for POS use.

FPS-10 Flash prommer FPS-10 interfaces with:

• PC

• Control unit

• Flash adapter

• Smart card FPS-10 flash prommer features:

• Flash functionality for BB5 and DCT-4 terminals

• Smart Card reader for SX-2 or SX-4

• USB traffic forwarding

• USB to FBUS/Flashbus conversion

• LAN to FBUS/Flashbus and USB conversion

• Vusb output switchable by PC command FPS-10 sales package includes:

• FPS-10 prommer

• Power Supply with 5 country specific cords

• USB cable JXS-1 RF shield box

Because the WCDMA network disturbs the RX side testing of the WCDMA phone and the Tx signal of the WCDMA phone can severely disturb the WCDMA network, a shield box is needed in all testing, tuning and fault finding which requires WCDMA RF signal.

The shield box is not an active device, it contains only passive filtering components for RF attenuation.

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PK-1 Software protection

key

PK-1 is a hardware protection key with a USB interface. It has the same functionality as the PKD-1 series dongle.

PK-1 is meant for use with a PC that does not have a series interface. To use this USB dongle for security service functions please register

the dongle in the same way as the PKD-1 series dongle. PKD-1 SW security device

SW security device is a piece of hardware enabling the use of the service software when connected to the parallel (LPT) port of the PC.

Without the device, it is not possible to use the service software. Printer or any such device can be connected to the PC through the

device if needed.

RJ-104 Rework jig RJ-104 is a rework jig used when servicing the BTHFM (D6000) module.

It is used together with rework stencil ST-37.

RJ-160 Rework jig RJ-160 is a rework jig used when servicing the WCDMA duplexer

(Z7541). It is used together with the ST-55 stencil.

RJ-93 Rework jig RJ-93 is used as a rework jig for the Front End Module (FEM).

This rework jig takes the FEM or power amplifier (PA) module (N7520) for spreading the soldering paste to the component. Must be used together with the ST-40 stencil.

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SB-6 Bluetooth test and

interface box (sales package)

The SB-6 test box is a generic service device used to perform Bluetooth bit error rate (BER) testing, and establishing cordless FBUS connection via Bluetooth. An ACP-8x charger is needed for BER testing and an AXS-4 cable in case of cordless interface usage testing .

Sales package includes:

• SB-6 test box

• Installation and warranty information SPS-1 Soldering Paste

Spreader

SRT-6 Opening tool SRT-6 is used to open phone covers.

SS-45 Front camera

removal tool

The front camera removal tool SS-45 is used to remove/attach the front camera module from/to the socket.

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

FPS-10.

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SS-62 Generic flash adapter

base for BB5

• generic base for flash adapters and couplers

• SS-62 equipped with a clip interlock system

• provides standardised interface towards Control Unit

• provides RF connection using galvanic connector or coupler

• multiplexing between USB and FBUS media, controlled by VUSB

ST-37 BTHFM rework stencil ST-37 stencil is used with the RJ-104 rework jig to service the BTHFM

(D6000) module.

ST-40 Rework stencil ST-40 is a rework stencil that is used with the RJ-93 rework jig to

service the Front End Module (N7520).

ST-55 Rework stencil ST-55 is a rework stencil used when servicing the WCDMA duplexer

(Z7541). It is used together with the rework jigs RJ-157 and RJ-160.

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

and testing. SX-4 is also needed together with FPS-10 when DCT-4 phones are

flashed.

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Nokia Customer Care Service Tools and Service Concepts

Cables

The table below gives a short overview of service tools that can be used for testing, error analysis and repair of product RM-230, refer to various concepts.

CA-31D USB cable The CA-31D USB cable is used to connect FPS-10 or FPS-11 to a PC. It is

included in the FPS-10 and FPS-11 sales packages.

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-10 flash

prommer to the Point-Of-Sales (POS) flash adapter.

DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for

example, between the PC's serial port and module jigs, flash adapters or docking station adapters.

Note: Docking station adapters valid for DCT4 products.

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DKE-2 Mini-USB cable USB to mini-USB connector cable.

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

jig or a control unit to supply a controlled voltage.

XCS-4 Modular cable XCS-4 is a shielded (one specially shielded conductor) modular cable

for flashing and service purposes.

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

the RF measurement equipment. SMA to N-Connector approximately 610 mm. Attenuation for:

• GSM850/900: 0.3+-0.1 dB

• GSM1800/1900: 0.5+-0.1 dB

• WLAN: 0.6+-0.1dB

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Service concepts

POS (Point of Sale) flash concept

Figure 27 POS flash concept

Type Description

Product specific tools

BP-5M Battery

Other tools

FLS-5 POS flash dongle

PC with Phoenix service software

Cables

DKE-2 USB connectivity cable

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Flash concept with FPS-10

Figure 28 Basic flash concept with FPS-10

Type Description

Product specific tools

FS-34 Flash adapter

Other tools

FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-46 Interface adapter

PC with Phoenix service software

Cables

XCS-4 Modular cable CA-35S Power cable

USB cable

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Nokia Customer Care Service Tools and Service Concepts

CU-4 flash concept with FPS-10

Figure 29 CU-4 flash concept with FPS-10

Type Description

Product specific tools

FS-34 Flash adapter

Other tools

CU-4 Control unit FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-62 Flash adapter base SX-4 Smart card

PC with Phoenix service software

Cables

PCS-1 Power cable XCS-4 Modular cable

Standard USB cable USB cable

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Module jig service concept

Figure 30 Module jig service concept

Type Description

Phone specific tools

MJ-109 Module jig

Other tools

CU-4 Control unit FPS-10 Flash prommer box PKD-1/PK-1 SW security device SX-4 Smart card

PC with Phoenix service software Measurement equipment

Cables

PCS-1 DC power cable XCS-4 Modular cable XRS-6 RF cable

USB cable

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Nokia Customer Care Service Tools and Service Concepts

Type Description

GPIB control cable

RF testing concept with RF coupler

Figure 31 RF testing concept with RF coupler

Type Description

Product specific tools

FS-34 Flash adapter SA-126 RF coupler

Other tools

CU-4 Control unit SX-4 Smart card FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-62 Flash adapter base

Measurement equipment PC with Phoenix service software

Cables

PCS-1 Power cable

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Type Description

XCS-4 Modular cable XRS-6 RF cable

GPIB control cable USB cable

Service concept for RF testing and RF/BB tuning

Figure 32 Service concept for RF testing and RF/BB tuning

Type Description

Product specific tools

MJ-109 Module jig

Other tools

CU-4 Control unit PKD-1/PK-1 SW security device SX-4 Smart card

Measurement equipment Smart card reader PC with Phoenix service software

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Nokia Customer Care Service Tools and Service Concepts

Type Description

Cables

DAU-9s MBUS cable PCS-1 DC power cable XRS-6 RF cable

GPIB control cable USB cable

Page 3 –20 COMPANY CONFIDENTIAL Issue 1

Nokia Customer Care

4 — BB Troubleshooting and

Manual Tuning Guide

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Nokia Customer Care BB Troubleshooting and Manual Tuning Guide

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Table of Contents

Troubleshooting overview ....................................................................................................................................4–5

Dead or jammed device troubleshooting............................................................................................................4–6

General power checking ........................................................................................................................................4–7

Clocking troubleshooting ......................................................................................................................................4–8

Charging troubleshooting .....................................................................................................................................4–9

Backup battery troubleshooting........................................................................................................................ 4–10

Flash programming fault troubleshooting....................................................................................................... 4–11

Combo memory troubleshooting ...................................................................................................................... 4–13

MicroSD card troubleshooting............................................................................................................................ 4–14

USB interface troubleshooting........................................................................................................................... 4–16

SIM card troubleshooting ................................................................................................................................... 4–17

Twist switch troubleshooting............................................................................................................................ 4–19

Power key troubleshooting................................................................................................................................ 4–20

IrDA troubleshooting .......................................................................................................................................... 4–21

Vibra troubleshooting......................................................................................................................................... 4–22

Keyboard troubleshooting ................................................................................................................................. 4–22

Keyboard troubleshooting ............................................................................................................................ 4–22

Keyboard backlights troubleshooting.......................................................................................................... 4–24

Display module troubleshooting ....................................................................................................................... 4–26

General instructions for display troubleshooting....................................................................................... 4–26

Display troubleshooting ................................................................................................................................ 4–28

Display backlights troubleshooting.............................................................................................................. 4–29

Ambient Light Sensor troubleshooting and re-calibration............................................................................. 4–31

Introduction to ALS troubleshooting and re-calibration ........................................................................... 4–31

Ambient Light Sensor calibration................................................................................................................. 4–34

Reading the reference luminance value................................................................................................. 4–34

Calibrating the ALS of an inoperative phone.......................................................................................... 4–34

Bluetooth and FM radio ...................................................................................................................................... 4–38

Introduction to Bluetooth/FM Radio troubleshooting ............................................................................... 4–38

Bluetooth settings for Phoenix..................................................................................................................... 4–40

Bluetooth self tests in Phoenix..................................................................................................................... 4–41

Bluetooth troubleshooting ........................................................................................................................... 4–43

FM radio troubleshooting.............................................................................................................................. 4–44

Audio troubleshooting........................................................................................................................................ 4–45

Audio troubleshooting test instructions...................................................................................................... 4–45

Internal earpiece troubleshooting ............................................................................................................... 4–48

Internal microphone troubleshooting......................................................................................................... 4–49

IHF speakers troubleshooting....................................................................................................................... 4–50

External headset microphone troubleshooting.......................................................................................... 4–51

External earpiece troubleshooting............................................................................................................... 4–52

Acoustics troubleshooting............................................................................................................................. 4–53

Introduction to acoustics troubleshooting ............................................................................................ 4–53

Earpiece troubleshooting......................................................................................................................... 4–54

IHF troubleshooting.................................................................................................................................. 4–55

Microphone troubleshooting ................................................................................................................... 4–57

Baseband manual tuning guide......................................................................................................................... 4–58

Certificate restoring for BB5 products.......................................................................................................... 4–58

Energy management calibration.................................................................................................................. 4–63

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List of Tables

Table 8 Display module troubleshooting cases................................................................................................ 4–26

Table 9 Pixel defects ........................................................................................................................................... 4–27

Table 10 Calibration value limits ....................................................................................................................... 4–63

List of Figures

Figure 33 Charging backup battery ................................................................................................................... 4–10

Figure 34 Discharging backup battery .............................................................................................................. 4–10

Figure 35 Take single trig measurement for the rise of the BSI signal. ........................................................ 4–12

Figure 36 Keymatrix............................................................................................................................................ 4–24

Figure 37 ALS components ................................................................................................................................. 4–33

Figure 38 RM-230 Bluetooth antenna ............................................................................................................... 4–39

Figure 39 RM-230 Bluetooth and FM radio component layout....................................................................... 4–40

Figure 40 BER test result..................................................................................................................................... 4–41

Figure 41 Bluetooth self tests in Phoenix......................................................................................................... 4–42

Figure 42 Single-ended output waveform of the AV_in_HP_out measurement when earpiece is

connected. ................................................................................................................................................. 4–46

Figure 43 Single-ended output waveform of the AV_in_IHF_out out loop measurement when speaker is

connected (measured at speaker pads). No filter is used. ................................................................... 4–47

Figure 44 Single-ended output waveform of the AV_in_AV_out loop. ........................................................... 4–47

Figure 45 Upper block IHF troubleshooting (acoustics) .................................................................................. 4–55

Figure 46 Lower block IHF troubleshooting (acoustics).................................................................................. 4–56

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Troubleshooting overview

For practical reasons, troubleshooting is divided into two sections;

• Baseband troubleshooting, including camera, FM radio and Bluetooth.

• RF troubleshooting

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Dead or jammed device troubleshooting

Troubleshooting flow

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General power checking

Check the following voltages:

Signal name Regulator Sleep Idle Nominal

voltage

VIO AVILMA ON ON 1.82 Memory, I/

VBACK AVILMA ON ON 2.5 Back-up

VSIM1 AVILMA ON ON 1.8/3.0 SIM card VBAT3 VSIM2 AVILMA ON ON 3.0 FM radio

VDRAM AVILMA ON ON 1.82 SDRAM VBAT2 VAUX AVILMA OFF OFF 2.78 FM radio,

VANA AVILMA ON ON 2.5 AVILMA VBAT4 VR1 AVILMA OFF ON 2.5 Crystal

VRFC AVILMA ON OFF 1.8 RAPIDO

Main user Notes Supply

VBAT1

Os, display

battery

VBAT3

LNA

VBAT5 IrDA, display

VBAT4 oscillators

converters

VRCP1 AVILMA 4.75 To RF parts RF active VBATCP VRCP2 AVILMA 4.75 To RF parts RF active VBATCP VREF AVILMA ON ON 1.35 RF

reference

VCORE Barracuda ON ON 1.35/1.05

on sleep

VOUT BETTY OFF OFF 2.5 Audio

VCAM_2V8 External

LDO

VCAM_1V8 External

SMPS

VLED External

SMPS

VSD SD

levelshifter

2.8 Camera

1.8 Camera

14 Display

2.85 MicroSD

RAPIDO digital core

switch, ALS

and SVT984

backlight

card

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Clocking troubleshooting

Troubleshooting flow

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Charging troubleshooting

Troubleshooting flow

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Backup battery troubleshooting

Verify that the backup battery is empty (U<1V). Switch the phone on. Measure voltage of the battery when the main battery is connected to the phone and the phone is switched on.

Wait a few minutes and monitor that the backup battery voltage rises. Switch off the phone, disconnect the main battery and monitor that the voltage of the backup battery decreases. Normal behaviour of the voltage is described in the figures below.

Figure 33 Charging backup battery

Figure 34 Discharging backup battery

If the voltage rises and falls quickly, check whether G2200 or C2245 is broken or short-circuited. Backup battery can be also dead. If the voltage stays ~0V, check resistance VBACK against GND. If there is no shortcircuit, Avilma is faulty. Replace Avilma.

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Flash programming fault troubleshooting

Part 1

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Part 2

Figure 35 Take single trig measurement for the rise of the BSI signal.

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Combo memory troubleshooting

Troubleshooting flow

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MicroSD card troubleshooting

Troubleshooting flow

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USB interface troubleshooting

Troubleshooting flow

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SIM card troubleshooting

Troubleshooting flow

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Twist switch troubleshooting

Troubleshooting flow

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Power key troubleshooting

Troubleshooting flow

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IrDA troubleshooting

Troubleshooting flow

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Vibra troubleshooting

Troubleshooting flow

Keyboard troubleshooting

Context

There are two possible failure modes in the keyboard module:

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• One or more keys can be stuck, so that the key does not react when a keydome is pressed. This kind of failure is caused by mechanical reasons (dirt, rust).

• Malfunction of several keys at the same time; this happens when one or more rows or columns are failing (shortcut or open connection).

If the failure mode is not clear, start with the Keyboard Test in Phoenix.

Troubleshooting flow

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Figure 36 Keymatrix

Keyboard backlights troubleshooting

Context

The device has three LED drivers. One of the drivers provides current for the display backlights. The display backlights can be turned ON (100% max.) and OFF (0%) with PWM.

The two other LED drivers provide current for the lower and upper keyboard backlights. One LED driver controls the backlights of the function keys (upper block) and the dedicated music/camera keys (lower block), and the other LED driver controls the backlights of the numeric keyboard (lower block). All the keyboard backlights can be turned ON/OFF separately, and it is also possible to turn the lower keyboard backlights ON/ OFF separately.

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Function and music keys backlight troubleshooting

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Numeric keyboard backlight troubleshooting

Display module troubleshooting

General instructions for display troubleshooting

Context

• The display is in a normal mode when the phone is in active use.

• Display is in a partial idle mode when the phone is in the screen saver mode.

• The operating modes of the display can be controlled with the help of

Table 8 Display module troubleshooting cases

Display blank There is no image on the display. The display looks

the same when the phone is on as it does when the phone is off. The backlight can be on in some cases.

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Image on the display not correct Image on the display can be corrupted or a part of

the image can be missing. If a part of the image is missing, change the display module. If the image is otherwise corrupted, follow the appropriate troubleshooting diagram.

Backlight dim or not working at all Backlight LED components are inside the display

module. Backlight failure can also be in the connector or in the backlight power source in the main engine of the phone.

This means that in case the display is working (image OK), the backlight is faulty.

Visual defects (pixel) Pixel defects can be checked by controlling the

display with Phoenix. Use both colours, black and white, on a full screen.

The display may have some random pixel defects that are acceptable for this type of display. The criteria when pixel defects are regarded as a display failure, resulting in a replacement of the display, are presented the following table.

Table 9 Pixel defects

Item White dot defect Black dot

defect

1 Defect counts R G B White Dot

Total

1 1 1 1

2 Combined

defect counts

Not allowed. Two single dot defects that are within 5 mm of each other should be

interpreted as combined dot defect.

1 1

Total

Steps

1. Verify with a working display that the fault is not on the display module itself.

The display module cannot be repaired.

2. Check that the cellular engine is working normally.

i To check the functionality, connect the phone to a docking station. ii Start iii Read the phone information to check that also the application engine is functioning normally (you

3. Proceed to the display troubleshooting flowcharts.

Use the Display Test tool in

Phoenix

should be able to read the APE ID).

service software.

Phoenix

to find the detailed fault mode.

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Display troubleshooting

Context

Before going to display troubleshooting flow, make sure that the engine is working and starting up correctly. If the problem is in the engine, go to baseband troubleshooting.

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Troubleshooting flow

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Display backlights troubleshooting

Context

The device has three LED drivers. One of the drivers provides current for the display backlights. The display backlights can be turned ON (100% max.) and OFF (0%) with PWM.

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Troubleshooting flow

Ambient Light Sensor troubleshooting and re-calibration

Introduction to ALS troubleshooting and re-calibration

If the Ambient Light Sensor (ALS) functionality is inoperative, replace the ALS (phototransistor V2421). Before replacing the ALS, check the light sensor temperature ADC reading with Phoenix (Testing/ADC readings).

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If necessary, change the NTC resistor (R2427). Check also resistors R2426 (470 kOhm) and R2424 (100 kOhm). The resistors are located close to the phototransistor.

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Figure 37 ALS components

After replacing the ALS sensor, or if the calibration values of the sensor are lost or for some other reason, ALS calibration is required. For more information, see Reading the reference luminance value (page 4–34) and

Calibrating the ALS of an inoperative phone (page 4–34).

ALS calibration is also required for Light SWAP Engines, because ALS is not factory calibrated for Light SWAP. When executing the ALS calibration, a reference phone that includes calibrated ALS is required. The ALS retuning instructions show why the reference phone is needed.

Note: Make sure that you have completed the display and keyboard backlights troubleshooting

before starting the ALS troubleshooting.

There is an Ambient Light Sensor window in the Phoenix Display Test tool, which shows the luminance value. The correct luminance in darkness is <20 lx, and in an office environment 100-2000 lx. The luminance value depends heavily on the light source and the angle of the phone against the light source, so the values above can only be used as a rough guideline.

Note: Phoenix has an ambient light sensor calibration tool for changing the calibration values.

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Ambient Light Sensor calibration

Reading the reference luminance value

Steps

1. Connect the reference phone to intensity is as stable as possible for the phone. The light quide of the ALS is located in the upper part of the phone’s front cover (Logo plate).

2. Start the

3. ChooseFile→Scan Product.

Phoenix

software.

Phoenix

and set the phone (e.g. on the table) so that the ambient light

4. Choose Testing→Display test. Open the Lights tab, and check the

Ambient light sensor

checkbox.

5. Click the Read button in order to get the reference ambient light value. The value can be seen in the

Luminance textbox.

Note: Write the Luminance value down, it’s needed later on.

6. Repeat step 5 for the reference phone a few times, and check whether the ambient light condition is stable enough (luminance value max. variation +10/-10).

Note: Make sure that the calibration of the inoperative phone is done in the same place where the

luminance reading of the reference phone was taken.

Calibrating the ALS of an inoperative phone

Steps

1. Connect the inoperative phone to

the table) where the reference luminance value was checked.

2. Start the

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Phoenix

software.

Phoenix

for calibration, and set the phone to the same place (e.g. on

Nokia 5700 Service Manual Level 3-4

Specifications and Main Features

Frequently Asked Questions

User Manual

Amendment Record Sheet

Copyright

Warnings and cautions

ESD protection

Care and maintenance

Company Policy

Battery information

Nokia 5700 XpressMusic Service Manual Structure

Product selection

Product features and sales package

Product and module list

Mobile enhancements

Technical specifications

Transceiver general specifications

Main RF characteristics for GSM850/900/1800/1900 and WCDMA 2100 phones

Battery endurance

Environmental conditions

Phone data package overview

Installing phone data package

Uninstalling phone data package

Installing flash support files for FPS-10

Updating FPS-10 flash prommer software

Service tools

Product specific tools

FS-34 Flash adapter For flashing (also dead phones) with SS-46. RF testing (with RF

MJ-109 Module jig MJ-109 is meant for troubleshooting, testing, tuning and flashing on

RJ-135 Soldering jig RJ-135 is a soldering jig used for soldering and as a rework jig for the

SA-126 RF coupler SA-126 is an RF coupler for WCDMA and GSM RF testing. It is used

General tools

CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

FPS-10 Flash prommer FPS-10 interfaces with:

PK-1 Software protection

RJ-104 Rework jig RJ-104 is a rework jig used when servicing the BTHFM (D6000) module.

RJ-160 Rework jig RJ-160 is a rework jig used when servicing the WCDMA duplexer

RJ-93 Rework jig RJ-93 is used as a rework jig for the Front End Module (FEM).

SB-6 Bluetooth test and

SRT-6 Opening tool SRT-6 is used to open phone covers.

SS-45 Front camera

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

SS-62 Generic flash adapter

ST-37 BTHFM rework stencil ST-37 stencil is used with the RJ-104 rework jig to service the BTHFM

ST-40 Rework stencil ST-40 is a rework stencil that is used with the RJ-93 rework jig to

ST-55 Rework stencil ST-55 is a rework stencil used when servicing the WCDMA duplexer

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

Cables

CA-31D USB cable The CA-31D USB cable is used to connect FPS-10 or FPS-11 to a PC. It is

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-10 flash

DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for

DKE-2 Mini-USB cable USB to mini-USB connector cable.

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

XCS-4 Modular cable XCS-4 is a shielded (one specially shielded conductor) modular cable

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

Service concepts

POS (Point of Sale) flash concept

Flash concept with FPS-10

CU-4 flash concept with FPS-10

Module jig service concept

RF testing concept with RF coupler

Service concept for RF testing and RF/BB tuning

Troubleshooting overview

Dead or jammed device troubleshooting

General power checking

Clocking troubleshooting

Charging troubleshooting

Backup battery troubleshooting

Flash programming fault troubleshooting

Combo memory troubleshooting

MicroSD card troubleshooting

USB interface troubleshooting

SIM card troubleshooting

Twist switch troubleshooting

Power key troubleshooting

IrDA troubleshooting

Vibra troubleshooting

Keyboard troubleshooting