Nokia 5700 Service Manual Level 3-4

Nokia Customer Care

Service Manual

RM-230 (Nokia 5700 XpressMusic)

Mobile Terminal

Part No: 9255321 (Issue 1)

COMPANY CONFIDENTIAL

RM-230

Nokia Customer Care Amendment Record Sheet

Amendment Record Sheet

Amendment No Date Inserted By Comments

Draft 1 01/2007 ET Issue 1 03/2007 ET

Page ii COMPANY CONFIDENTIAL Issue 1

RM-230 Copyright Nokia Customer Care

Copyright

without the prior written permission of Nokia is prohibited. Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia

Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

Issue 1 COMPANY CONFIDENTIAL Page iii

RM-230

Nokia Customer Care Warnings and cautions

Warnings and cautions

Warnings

• IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

• THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

• OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

• BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.

Cautions

• Servicing and alignment must be undertaken by qualified personnel only.

• Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

• Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

• Use only approved components as specified in the parts list.

• Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment.

• Ensure all cables and wires are repositioned correctly.

• Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.

• During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged.

Page iv COMPANY CONFIDENTIAL Issue 1

RM-230 ESD protection Nokia Customer Care

ESD protection

Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied. All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity

discharge. All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside

any ESD Protected Area (EPA). Every repair action involving opening the product or handling the product components must be done under

ESD protection. ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area. For more information and local requirements about ESD protection and ESD Protected Area, contact your local

Nokia After Market Services representative.

Issue 1 COMPANY CONFIDENTIAL Page v

RM-230

Nokia Customer Care Care and maintenance

Care and maintenance

This product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years.

• Keep the phone and all its parts and accessories out of the reach of small children.

• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

• Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.

• Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.

• Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

• Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Page vi COMPANY CONFIDENTIAL Issue 1

RM-230 Company Policy Nokia Customer Care

Company Policy

Our policy is of continuous development; details of all technical modifications will be included with service bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.

Please state:

• Title of the Document + Issue Number/Date of publication

• Latest Amendment Number (if applicable)

• Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland E-mail: Service.Manuals@nokia.com

Issue 1 COMPANY CONFIDENTIAL Page vii

RM-230

Nokia Customer Care Battery information

Battery information

Note: A new battery's full performance is achieved only after two or three complete charge and

discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge. For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the

product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose. Never use any charger or battery which is damaged. Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or

pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77° F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

Page viii COMPANY CONFIDENTIAL Issue 1

RM-230 Nokia 5700 XpressMusic Service Manual Structure Nokia Customer Care

Nokia 5700 XpressMusic Service Manual Structure

1 General Information 2 Service Software Instructions 3 Service Tools and Service Concepts 4 BB Troubleshooting and Manual Tuning Guide 5 RF troubleshooting 6 Camera Module Troubleshooting 7 System Module and User Interface Glossary

Issue 1 COMPANY CONFIDENTIAL Page ix

RM-230

Nokia Customer Care Nokia 5700 XpressMusic Service Manual Structure

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Nokia Customer Care

1 — General Information

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RM-230

Nokia Customer Care General Information

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RM-230 General Information Nokia Customer Care

Table of Contents

Product selection....................................................................................................................................................1–5

Product features and sales package.....................................................................................................................1–5

Product and module list ........................................................................................................................................1–8

Mobile enhancements............................................................................................................................................1–8

Technical specifications...................................................................................................................................... 1–11

Transceiver general specifications ............................................................................................................... 1–11

Main RF characteristics for GSM850/900/1800/1900 and WCDMA 2100 phones ..................................... 1–11

Battery endurance.......................................................................................................................................... 1–12

Environmental conditions ............................................................................................................................. 1–12

List of Tables

Table 1 Audio..........................................................................................................................................................1–8

Table 2 Car...............................................................................................................................................................1–9

Table 3 Data ......................................................................................................................................................... 1–10

Table 4 Messaging............................................................................................................................................... 1–10

Table 5 Music ....................................................................................................................................................... 1–10

Table 6 Positioning ............................................................................................................................................. 1–10

Table 7 Power...................................................................................................................................................... 1–10

List of Figures

Figure 1 View of RM-230........................................................................................................................................1–5

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RM-230

Nokia Customer Care General Information

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RM-230 General Information Nokia Customer Care

Product selection

RM-230 is a WCDMA/GSM dual mode handportable phone with a twist form factor. It supports EGSM850/900/1800/1900 and WCDMA2100 bands, and CSD/HCSD, GPRS/EGPRS and WCDMA data bearers.

For WCDMA the maximum bit rate is up to 384 kbit/s for downlink and 384 kbit/s for uplink with simultaneous CS speech or CS video (max. 64 kbit/s).

For 2G and 2.5G networks the RM-230 is a Class B EGPRS MSC 32 (5 Rx + 3 Tx, max sum 6), which means a maximum download speed of up to 296 kbit/s with EGPRS, and up to 107 kbit/s with GPRS. RM-230 also supports Dual Transfer Mode (DTM) for simultaneous voice and packet data connection in GSM/EDGE networks; simple class A, multi slot class 11, (4 Rx + 3 Tx, max sum 5 ), UL/DL=236.8/177.6 kbit/s.

RM-230 is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation follows the OMA MMS standard release 1.2. RM-230 also supports Bluetooth 2.0 standard with new stereo audio profiles (A2DP & AVRCP).

RM-230 has a large 2.2’’ QVGA (320x240 pixels) TFT display with 16 million colors, a 2 Megapixel camera that has a 4 x digital zoom and an integrated LED flas, and an AIC33 codec for Hi-Fi sound quality.

RM-230 uses Symbian 9.x (S60) operating system and supports the full Web Browser for S60, which brings desktop-like Web browsing experience to mobile devices.

RM-230 also supports MIDP Java 2.0, providing a good platform for compelling 3rd party applications.

Figure 1 View of RM-230

Product features and sales package

Bearers and transport

• WCDMA 384Kb/384Kb, E/GPRS MSC 32

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RM-230

Nokia Customer Care General Information

• Dual Transfer Mode (DTM) MSC11

• Single Antenna Interference Cancellation (SAIC)

• Artificial Bandwidth Expansion (ABE)

• AMR voice

• OTA provisioning & over-the-air firmware update (FOTA)

Connectivity

• Integrated infrared (IrDA) module

• Bluetooth 2.0 with new stereo audio profiles (A2DP and AVRCP)

• USB2.0 Full Speed with mini-USB interface

• MicroSD memory card - support up to 2GB

• 2.5 mm AV Connector

Imaging and video

• Integrated 2 megapixel digital camera (SMIA95) with 4x smooth digital zoom and LED flash

• Dedicated imaging mode and camera keys in twist - landscape camera and camcorder with full screen viewfinder.

• Media player with MPEG-4, H. 263 and H.264 support

• Video streaming (3GPP)

• Image and video editors

• Muvee movie director and video toolbox (PC-client) for creating own videos

Messaging

• Audio Messaging (AMS)

• Common inbox (SMS, MMS) and unified SMS&MMS editor

• OMA MMS 1.2 (300 kB MMS size). OMA email notification

• Push email client with attachments

• SMS reader

• Native email and IM client

Music

• Dedicated music player mode with thee music keys in twist

• N-series music player with audio visualizations; MP3, MP4, AAC, eAAC+ and WMA

• Hi-Fi audio through stereo speakers and headset (low noise ratio)

• Audio effects: 5-band graphical equalizer with bass booster, stereo widening, loudness, and balance

• Hi-Fi headphones with music keys and an integrated 3.5 mm plug

• Bluetooth for listening and controlling music in stereo

• Connectivity options to other devices - line out

• 3D ringing tones and audio themes

• DRM release 2.0 (including video ) and Windows DRM

• Stereo FM Radio / Visual radio™

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RM-230 General Information Nokia Customer Care

Media

• Real-time video sharing

• Video streaming

• Web Browser for S60 (e.g. Full HTML 4.01 support, Flash-Lite 2.0)

Productivity

Messaging:

• Text-to-speech functionality (SMS reader) Office applications:

• Switch - device to device data transfer Personal Information Management (PIM):

• Contacts, calendar, to-do, active notes, calculator, clock Synchronization:

• Local/Remote (using SyncML)

• Data: Calendar, Contacts, To-do, notes, E-mail

• PC Applications: Microsoft Outlook (98, 2000, 2002, 2003), Outlook Express, Lotus Organizer (5.0, 6.0), Lotus Notes (5.0, 6.0)

Call management:

• Call logs, speed dial, voice commands and voice recording

• Nokia Push to Talk (PoC)

• Nokia Speaker Independent Name Dialler (SIND)

Add-on software framework

• Symbian 9.x OS

• Nokia Series 60, 3rd edition, feature pack 3.1

• Java: MIDP2.0

Additional technical specifications

• Vibrating alert

• 3GPP Rel 4 compliant

• Speech codecs supported in WCDMA: AMR

• Speech codecs supported in GSM: AMR, EFR, FR

• WCDMA HSDPA 2100 MHz with simultaneous voice and packet data (PS max speed DL/UL= 384/384 kbit/s, CS max speed 64 kbit/s)

• Dual Transfer Mode (DTM) support for simultaneous voice and packet data connection in GSM/EDGE networks. Simple class A, multi slot class 11, max speed DL/UL: 236.8/177.6 kbit/s

• EGPRS class B, multi slot class 32, (5 Rx + 3 Tx / max sum 6), max speed DL/UL= 296 / 177.6 kbit/s

• GPRS class B, multi slot class 32 (5 Rx + 3 Tx / max sum 6), max speed DL/UL= 107 / 64.2 kbit/s

Sales package

• Transceiver RM-230

• Battery (BP-5M)

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RM-230

Nokia Customer Care General Information

• Charger (AC-5)

• HS-44 + AD-44 (music headset with 2.5mm AV interface)

• Mini USB connectivity cable (DKE-2)

• CD ROM

• MicroSD card 1GB + adapter

• User Guide

Product and module list

Module name Type code Notes

System/RF module 1ZZ The 1ZZ system module includes both the

upper block (1ZX) and lower block (1ZY) module. However, the upper block and lower block modules are also available as

separate PWBs. Upper block module 1ZX Lower block module 1ZY UI flex upper 1XP Camera flex 1XQ Hinge flex 1XD UI PWB 1XR

Mobile enhancements

Table 1 Audio

Enhancement Type

Audio adapters AD-47W

AD-50

Headsets HS-16

HS-40 HS-42 HS-44 HS-47 HS-60 HS-62 HS-81

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RM-230 General Information Nokia Customer Care

Enhancement Type

Wireless headsets HS-24W

HS-25W HS-34W HS-38W HS-39W HS-50W HS-51W HS-52W HS-57W HS-58W HS-59W HS-64W HS-68W HS-71W HS-73W HS-78W HS-79W HS-84W HS-85W HS-86W HS-88W

Table 2 Car

Enhancement Type

Car kit N616 Car kit (display) CK-15W Car kit (multimedia) CK-20W Car phone N810 Mobile charger DC-4 Navigation pack LD-2 Privacy handset HSU-4 Wireless plug-in car handsfree HF-6W

HF-33W HF-35W

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RM-230

Nokia Customer Care General Information

Table 3 Data

Enhancement Type

Mini USB connectivity adapter cable DKE-2 MicroSD card, 64MB MU-25 MicroSD card, 128MB MU-26 MicroSD card, 256MB MU-27 MicroSD card, 512MB MU-28 MicroSD card, 1GB MU-22 MicroSD card, 2GB MU-37

Table 4 Messaging

Enhancement Type

Digital pen SU-27W Wireless keyboard SU-8W

Table 5 Music

Enhancement Type

Audio gateway AD-42W Bluetooth speakers MD-5W Mini speakers MD-4 Music speakers MD-3

Table 6 Positioning

Enhancement Type

Wireless GPS module LD-3W

Table 7 Power

Enhancement Type

Battery 900mAh Li-ion BP-5M Charger AC-3

AC-4 AC-5

Charger adapter CA-44

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RM-230 General Information Nokia Customer Care

Technical specifications

Transceiver general specifications

Unit Dimensions (L x W x T)

Transceiver with BP-5M 900mAh Li-ion battery back

(mm)

108,2 x 50,5 x 17,3 115 84

Weight (g) Volume (cm3)

Main RF characteristics for GSM850/900/1800/1900 and WCDMA 2100 phones

Parameter Unit

Cellular system GSM850, EGSM900, GSM1800/1900, WCDMA 2100 Rx frequency band GSM850: 869 - 894MHz

EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA2100: 2110 - 2170 MHz

Tx frequency band GSM850: 824 - 849MHz

EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA2100: 1920 - 1980 MHz

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W GSM1800: +0 … +30dBm/1.0mW … 1W GSM1900: +0 … +30dBm/1.0mW … 1W WCDMA -50 … 24 dBm

Number of RF channels GSM850: 124

GSM900: 174 GSM1800: 374

GSM1900: 299 Number of WCDMA channels WCDMA: 277 Channel spacing 200 kHz

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RM-230

Nokia Customer Care General Information

Parameter Unit

Number of Tx power levels GSM850: 15

GSM900: 15 GSM1800: 16 GSM1900: 16

Battery endurance

Battery Capacity

(mAh)

BP-5M 900 Up to 2h

Talk time Stand-by Video call

time

30min (WCDMA)

Up to 3h 20min (GSM)

Up to 250 h (WCDMA)

Up to 270 h (GSM)

Up to 1h 40 min

Music playback

time

Up to 10h Up to 4h

Environmental conditions

Environmental condition Ambient temperature Notes

Normal operation Reduced performance

Intermittent operation

No operation or storage

-15oC...+55oC

-25oC...-15oC +55oC...+70oC

-40oC...-15oC +70oC...+85 oC

<-40oC...>+85oC

Specifications fulfilled Operational for shorts periods

only

Operation not guaranteed but an attempt to operate does not damage the phone.

No storage or operation: an attempt may damage the phone.

Video

playback time

Charging allowed Long term storage conditions

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-25oC...+50oC 0oC...+85oC

Nokia Customer Care

2 — Service Software

Instructions

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RM-230

Nokia Customer Care Service Software Instructions

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RM-230 Service Software Instructions Nokia Customer Care

Table of Contents

Phoenix installation steps in brief........................................................................................................................2–5

Installing Phoenix ..................................................................................................................................................2–6

Updating Phoenix installation ..............................................................................................................................2–8

Uninstalling Phoenix..............................................................................................................................................2–9

Repairing Phoenix installation .......................................................................................................................... 2–11

Phone data package overview........................................................................................................................... 2–11

Installing phone data package .......................................................................................................................... 2–12

Uninstalling phone data package...................................................................................................................... 2–15

Configuring users in Phoenix ............................................................................................................................. 2–17

Managing connections in Phoenix..................................................................................................................... 2–17

Installing flash support files for FPS-10 ............................................................................................................ 2–19

Updating FPS-10 flash prommer software........................................................................................................ 2–22

List of Figures

Figure 2 Dongle not found ....................................................................................................................................2–6

Figure 3 Disclaimer text.........................................................................................................................................2–7

Figure 4 InstallShield Wizard Complete ...............................................................................................................2–8

Figure 5 Installation interrupted..........................................................................................................................2–9

Figure 6 Remove program.................................................................................................................................. 2–10

Figure 7 Finish uninstallation ............................................................................................................................ 2–10

Figure 8 Repair program .................................................................................................................................... 2–11

Figure 9 Data package setup information ........................................................................................................ 2–13

Figure 10 Data package destination folder ...................................................................................................... 2–14

Figure 11 InstallShield Wizard Complete.......................................................................................................... 2–15

Figure 12 Uninstalling phone data package..................................................................................................... 2–16

Figure 13 Finishing data package uninstallation............................................................................................. 2–16

Figure 14 Phoenix login...................................................................................................................................... 2–17

Figure 15 New user configured.......................................................................................................................... 2–17

Figure 16 Select mode: Manual.......................................................................................................................... 2–18

Figure 17 Connections list .................................................................................................................................. 2–19

Figure 18 Connection information .................................................................................................................... 2–19

Figure 19 Product support module information (example from RM-1)......................................................... 2–19

Figure 20 Flash update welcome dialog........................................................................................................... 2–20

Figure 21 Flash installation interrupted ........................................................................................................... 2–20

Figure 22 Flash destination folder..................................................................................................................... 2–21

Figure 23 Finish flash update............................................................................................................................. 2–22

Figure 24 Flash directory window..................................................................................................................... 2–22

Figure 25 Prommer software update finished................................................................................................. 2–23

Figure 26 Prommer Maintenance window ....................................................................................................... 2–23

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Nokia Customer Care Service Software Instructions

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RM-230 Service Software Instructions Nokia Customer Care

Phoenix

installation steps in brief

Prerequisites

Recommended hardware requirements:

• Computer processor: Pentium 700 MHz or higher

• RAM 256 MB

• Disk space 100-300 MB Supported operating systems:

•

Windows 2000

•

Windows XP

Service Pack 3 or higher

Service Pack 1 or higher

Context

Phoenix Phoenix

• Service software support for all phone models included in the package

• Flash update package files for programming devices

• All needed drivers for:

The phone model specific data package includes all changing product specific data:

• Product software binary files

• Files for type label printing

• Validation file for the faultlog repair data reporting system

• All product specific configuration files for

To use

is a service software for reprogramming, testing and tuning phones. installation contains:

• PKD-1 (DK2) dongle

• DKU-2 or CA-53 USB cable

Note: Separate installation packages for flash update files and drivers are also available, but it is

not necessary to use them unless there are updates between separate update packages are used, they should be used after installed.

Note:

Uninstallation should be made from the

Phoenix

, you need to:

and phone data packages should only be used as complete installation packages.

Phoenix

software components

Windows

Control Panel.

Phoenix

service software releases. If

and data packages have been

Steps

1. Connect a PKD-1 (DK2) dongle to the computer parallel port.

2. Install

3. Install the phone-specific data package.

4. Configure users.

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Phoenix

RM-230

Nokia Customer Care Service Software Instructions

5. Manage connection settings (depends on the tools you are using). If you use FPS-10: • Update FPS-10 software

Note: There is no need to activate FPS-10.

• Activate SX-4 smart card, if you need tuning and testing functions.

Note: When FPS-10 is used only for

product software updates, SX-4 smart card is not needed.

Results

Phoenix

is ready to be used with FPS-10 flash prommer and other service tools.

Installing

Phoenix

Prerequisites

• Check that a dongle is attached to the parallel port of your computer.

• Download the computer (in

• Close all other programs.

• Depending on your operating system, administrator rights may be required to install

• If uninstalling or rebooting is needed at any point, you will be prompted by the InstallShield program.

Phoenix

C:\TEMP

installation package (for example,

, for instance).

phoenix_service_sw_2004_39_x_xx.exe

Phoenix

) to your

Context

At some point during the installation procedure, you may get the following message:

Figure 2 Dongle not found

This may be a result of a defective or too old PKD-1 dongle. Check the COM/parallel ports used. After correcting the problem, you can restart the installation. For more detailed information, please refer to

Tip: Each feature in

program. Press the F1 key or the feature’s Help button to activate a Help file.

Phoenix

has its own Help function, which can be activated while running the

Phoenix

Help files.

Steps

1. To start the installation, run the application file (for example,

2. In the

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Welcome

dialogue, click Next.

phoenix_service_sw_2004_39_x_xx.exe

RM-230 Service Software Instructions Nokia Customer Care

3. Read the disclaimer text carefully and click Yes.

Figure 3 Disclaimer text

4. Choose the destination folder. The default folder

C:\ProgramFiles\Nokia\Phoenix

is recommended.

5. To continue, click Next. To choose another location, click Browse (not recommended).

6. Wait for the components to be copied. The progress of the installation is shown in the

Setup Status

window.

7. Wait for the drivers to be installed and updated. The process may take several minutes to complete. If the operating system does not require rebooting, the PC components are registered right away. If the operating system requires restarting your computer, the Install Shield Wizard will notifies about it. Select Yes... to reboot the PC immediately or No... to reboot the PC manually afterwards. After the reboot, all components are registered.

Note:

Phoenix

does not work, if the components have not been registered.

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Nokia Customer Care Service Software Instructions

8. To end the installation, click Finish.

Figure 4 InstallShield Wizard Complete

Next actions

After the installation,

• installing phone model specific data package for

• configuring users and connections FPS-10 flash prommer can be used after updating their flash update package files.

Updating

Phoenix

can be used after:

Phoenix

installation

Context

• If you already have the software when new versions are released.

• To update

• When you are updating, for example, from version a14_2004_16_4_47 to a15_2004_24_7_55, the update will take place automatically without uninstallation.

• Always use the latest available versions of both can be found in the phone model specific Technical Bulletins and phone data package (shown during installation).

• If you try to update a15_2004_24_7_55), you are asked if you want to uninstall the existing version. In this case you can choose between a total uninstallation or a repair installation in a similar way when choosing to uninstall the application from the

• If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to a14_2004_16_4_47), installation will be interrupted.

Phoenix

, you need to follow the same steps as when installing it for the first time.

service software installed on your computer, you need to update the

Phoenix

and the phone-specific data package. Instructions

readme.txt

Phoenix

Windows

with the same version you already have (for example, a15_2004_24_7_55 to

Control Panel.

files

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