Nokia 1020 User Manual

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User Guide

Nokia Lumia 1020

Issue 1.2 EN-US

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User Guide

Nokia Lumia 1020

Safety 5

Get started 6

Keys and parts 6

Back, start, and search key 6

Insert the SIM card 7

Remove the SIM card 8

Antenna locations 9

Charge your phone 9

First start-up 12

Lock the keys and screen 14

Connect the headset 15

Change the volume 16

Icons shown on your phone 17

Basics 18

Get to know your phone 18

Personalize your phone 24

Take a screenshot 28

Extend battery life 29

Save on data roaming costs 31

Text input 31

Scan codes or text 36

Clock 37

SkyDrive 38

Store your full-resolution photos in AT&T Locker 39

Nokia account 40

Store 40

People & messaging 43

Calls 43

Contacts 46

Social networks 49

Messages 51

Mail 55

Camera 61

Camera basics 61

Advanced photography 64

Photos and videos 69

Maps & navigation 74

Switch location services on 74

HERE Maps 74

HERE Drive+ 80

HERE Transit 84

HERE City Lens 86

Check nearby events and places with Local Scout 89

Positioning methods 89

Internet 90

Define internet connections 90

Web browser 90

Search the web 92

Close all internet connections 93

Entertainment 94

Watch and listen 94

FM radio 95

Nokia Music 96

Sync music and videos between your phone and computer 98

Games 99

Office 101

Microsoft Office Mobile 101

Write a note 104

Continue with a document on another device 104

Calendar 105

Make a calculation 106

Use your work phone 106

Tips for business users 107

Phone management & connectivity 109

Keep your phone up to date 109

Wi-Fi 110

NFC 111

Bluetooth 114

Memory and storage 115

Copy content between your phone and computer 116

Security 117

Wallet 119

Access codes 120

Troubleshooting and support 122

Find your model number and serial number (IMEI) 124

Product and safety information 125

Safety

Read these simple guidelines. Not following them may be dangerous or illegal.

SWITCH OFF IN RESTRICTED AREAS

Switch the device off when cell phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or

blasting areas. Obey all instructions in restricted areas.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety.

INTERFERENCE

All wireless devices may be susceptible to interference, which could affect performance.

QUALIFIED SERVICE

Only qualified personnel may install or repair this product.

BATTERIES, CHARGERS, AND OTHER ACCESSORIES

Use only batteries, chargers, and other accessories approved by Nokia for use with this device. Third-party chargers that comply with the IEC/EN 62684 standard, and that can connect to your device micro USB connector, may be compatible. Do not connect

incompatible products.

KEEP YOUR DEVICE DRY

Your device is not water-resistant. Keep it dry.

GLASS PARTS

The device screen is made of glass. This glass can break if the device is dropped on a hard

surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by qualified service personnel.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume levels for long periods.

Exercise caution when holding your device near your ear while the speakerphone is in use.

SAR

This device meets RF exposure guidelines when used either in the normal use position against

the ear or when positioned at least 5/8 inch (1.5 centimeters) away from the body. The specific maximum SAR values can be found in the Certification Information (SAR) section of this user guide. For more info, go to www.sar-tick.com.

When a carry case, belt clip or other form of device holder is used for body-worn operation, it should not contain metal and should provide at least the above-stated separation distance from the body. Note that mobile devices may be transmitting even if you are not making a voice call.

Get started

Get to grips with the basics, and have your phone up and running in no time.

Keys and parts

Explore the keys and parts of your new phone.

1 SIM door key 2Micro-SIM holder 3 Connector for headphones and

speakerphones (3.5 mm) 4Light sensor 5 Front camera 6Volume keys 7 Power/Lock key 8 Camera key 9Search key 10 Start key 11 Back key 12 Camera flash 13 Camera lens 14 Wireless charging connectors 15 Wrist strap hole 16 Micro-USB connector 17 Speakerphone

Some of the accessories mentioned in this user guide may be sold separately.

Back, start, and search key

The back, start, and search keys help you navigate your phone.

• To switch between open apps, press and hold

• To go back to the previous screen you were in, press

websites you've visited since the last time your screen was locked.

• To go to the start screen, press

• To control your phone with your voice, press and hold

. The app you were in remains open in the background.

, swipe left or right, and tap the app you want.

. Your phone remembers all the apps and

, and say a voice command.

This feature is not available in all languages. For more info on feature and service availability, see the How-to section at www.windowsphone.com.

• To search the web, press

Insert the SIM card

Read on to learn how to insert a SIM card into your phone.

Important: This devi ce is desig ned t o be u sed wi th a mini-UICC SIM card, also known as a microSIM card only. A micro-SIM card is smaller than the standard SIM card. Use of incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and may corrupt data stored on the card.

Tip: Use the SIM door key to unlock the SIM holder. If you lose the key, you can use a paperclip.

Make sure the phone is switched off.

1. Push the key into the hole until the holder is released.

2. Pull the holder out.

3. Make sure the contact area is facing up, and put the card in the holder.

4. Push the holder back into your phone until it locks into place.

Remove the SIM card

Got a new SIM card? Learn how to remove the previous card from your phone.

1. Switch your phone off.

2. Unlock and pull out the holder.

3. Pull the card out of the holder.

Antenna locations

Learn where the antennas are located on your phone to get the best possible performance.

Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation.

The antenna areas are highlighted.

Charge your phone

Learn how to charge your phone.

Charge your phone with a USB charger

Your battery has been partially charged at the factory, but you may need to recharge it before you can switch the phone on for the first time.

Make sure you use a compatible USB charger to charge your phone.

1. First connect the USB cable to the charger, and plug the charger into a wall outlet, then connect the micro-USB end of the cable to your phone.

2. When the battery is full, disconnect the charger from the phone, then from the wall outlet.

You don't need to charge the battery for a specific length of time, and you can use the phone while it's charging.

When you start charging a completely empty battery, the start key up and the charging progress is shown.

If the battery is completely discharged, it may need to charge for up to 20 minutes before you can use your phone. The charging indicator may not be displayed in this time.

Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while charging the device. The efficiency of USB charging power varies significantly, and it may take a long time for charging to start and the device to start functioning.

First connect the USB cable to the computer, then to your phone. When the battery is full, first disconnect the USB cable from your phone, then from the computer.

flashes until the screen wakes

The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, replace the battery.

Charge your phone wirelessly

No need for hassle with cables, just pop your device on a wireless charger, and it immediately starts charging.

The charging areas on the phone and the charger need to touch, so make sure you align the phone and charger properly. Not all phone models fit in all chargers.

You need a Nokia wireless charging cover CC-3066, marked with the Qi logo inside the cover, for wireless charging to work. The cover may be included in the sales box, or it may be sold separately. Only use original Nokia wireless charging covers.

Nokia wireless chargers, such as the wireless charging plate DT-900, are sold separately.

Use only Qi certified chargers for wireless charging.

1. Make sure the wireless charger is switched on.

2. With the wireless charging cover in place, place your phone on the wireless charger so that the

charging areas touch.

3. When the battery is full, remove your phone from the charger.

The charging area is highlighted.

Warning: Make sure there’s nothing between the charger and the device. Do not attach any

objects, such as stickers, on the device surface near the charging area.

For more info on wireless charging, see the user guide of your charger and your wireless charging cover.

Battery

Take good care of your battery, it's the life force of your phone.

Your phone has an internal, non-removable, rechargeable battery. Use only Nokia approved chargers designated for this phone. You can also use a compatible USB cable to charge your phone (included).

Do not attempt to open the back cover or remove the battery from the device. To r eplace the battery, take the device to your nearest authorized service facility.

Authorized retail points may also offer a battery replacement service.

Important: Only qualified personnel or an authorized service facility should replace the battery. Unauthorized battery replacement may invalidate your warranty.

First start-up

Learn how to get your new phone up and running.

Your new phone comes with great features that will be installed when you start your phone for the first time. Allow some minutes for your phone to be ready.

Switch the phone on

Are you ready? Switch your phone on, and start exploring it.

Press and hold the power key until the phone vibrates.

Switch the phone off

Press and hold the power key, and drag the lock screen down.

Microsoft account

With a Microsoft account, you can access Microsoft services with a single username and password on your computer or phone. You can also use the same username and password on your Xbox.

With your Microsoft account, you can, for example:

• Download content from Store

• Back up your contacts

• Upload, store, and share pictures and documents.

• Back up your phone on SkyDrive.

• Play Xbox games

• Get your avatar and gaming achievements on your phone, a nd add to them when you pla y games

on your phone

• Keep track of and lock your lost phone with Find My Phone

• Get feeds from social networking services to your People hub

To learn more about Microsoft account and what can you do with it, go to

www.windowsphone.com.

Create your Microsoft account

Spice up your life and get more from your phone – create a Microsoft account.

To create a Microsoft account, you need an internet connection. If you don't have a data plan, the data transmission costs may pile up quickly. For info about possible data costs, contact your network service provider. If you can't connect to the internet, you can create the account later.

1. Switch on your phone with the SIM card in the phone.

2. To set up your phone, follow the instructions shown on the screen.

3. Create your Microsoft account, or sign in with your existing username and password.

To make an emergency call during the initial set-up, tap emergency call.

To create a Microsoft account later, open a Microsoft app or service on your phone. Or on the start screen, swipe left, and tap on the internet, or to reset your password, go to www.live.com.

Settings > email+accounts > add an account. To create your account

Lock the keys and screen

Want to avoid accidentally making a call when your phone is in your pocket or bag?

Press the power key.

Unlock the keys and screen

Press the power key, and drag the lock screen up.

Set the keys and screen to lock automatically

On the start screen, swipe left, tap the length of time after which the keys and screen are locked automatically.

Settings > lock screen > Screen times out after, and select

Connect the headset

Enjoy your favorite music, or free your hands for other things when in a call.

Connect the headset to your phone.

Do not connect products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved by Nokia for use with this device, to the audio connector, pay special attention to volume levels.

Change the volume

Trouble hearing your phone ringing in noisy environments, or calls too loud? You can change the volume to your liking.

Use the volume keys.

The volume keys control all sounds, including the volume of alarms and reminders.

Tip: When you change the volume, you can also switch your phone to vibrate, silent, or normal mode. On the volume control bar at the top of the screen, tap vary depending on your mode settings. To change the settings, on the start screen, swipe left, and tap

Settings > ringtones+sounds.

, , or . The available options

Icons shown on your phone

The status bar at the top of the screen tells you the current time, battery and signal strength, and much more.

Tip: To see hidden icons, tap the status bar.

Signal strength

Battery power level

The battery is charging.

Battery saver mode is switched on.

Your calls are forwarded to another number or your voice mailbox.

There is no SIM card in your phone.

Your SIM card is locked.

A Bluetooth device is connected to your phone.

A Wi-Fi connection is available.

A Wi-Fi connection is active.

An EDGE data connection is open.

A GPRS data connection is open.

Your phone is connected to a 3G network.

An LTE data connection is open.

Your phone is connected to a 4G network.

An app or service is using your location info.

Your phone is roaming and not on your home mobile network.

Vibrate mode is switched on.

Airplane mode is switched on.

Silent mode is switched on.

The icons may vary depending on your region or network service provider.

Basics

Learn how to get the most out of your new phone.

Get to know your phone

Your phone has two views, making it easy for you to keep up with what's going on.

To switch between the start screen and the apps menu, simply swipe left or right.

Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more.

You can rearrange and resize the tiles, and pin contacts, apps, feeds, mailboxes, websites, and other favorites. Updates of your pinned contacts are shown on the tile, and you can view your contacts' details directly from the start screen.

Apps menu: All your apps are listed here, all neatly ordered.

Got a lot of apps? To look one up, tap

Switch between views

If you don't have all the apps you need on your start screen, you can find them from the apps menu.

Simply swipe left or right between the views.

Tip: If you've got lots of different things to do, it's easy to switch between the tasks at hand.

Press and hold here if they're running in the background. To view them, go to the apps menu, tap swipe left, and tap background tasks.

Use the touch screen

Explore your phone with a tap, swipe, or drag.

1. To use your phone, simply tap or tap and hold the touch screen.

2. To open further options, place your finger on an item until the menu opens.

Tip: You can even use your phone while wearing gloves. On the start screen, swipe left, and tap

Settings > display+touch. Swipe to touch, and switch Touch sensitivity to High.

, swipe to the app you want, and tap the app. Some apps may not show up

Settings,

Example: To open an app or other item, tap the app or item. To edit or delete a calendar

appointment, tap and hold the appointment, and select the appropriate option.

Tap and hold to drag an item

Place your finger on the item for a second or two, and slide your finger across the screen.

Swipe

Place your finger on the screen, and slide your finger in the desired direction.

Example: Swipe left or right between the start screen and the apps menu, or between different

views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.

Zoom in or out

Place two fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.

Important: Avoid scratching the touch screen.

Use your phone with ease

Struggling with small text or blurry images? Make the fonts larger and the screen easier to view. You can also use your phone with a teletypewriter (TTY/TDD).

1. On the start screen, swipe left, and tap

2. Tap ease of access.

Change the font size

Drag the Text size slider.

Settings.

Switch high contrast on Switch High contrast to On

Magnify the screen

Switch Screen magnifier to On magnifier, use 2 fingers to move around the screen. To stop magnification, double-tap the screen with 2 fingers.

Use your phone with a TTY/TDD

Switch TTY/TDD to full.

The available TTY/TDD modes may vary depending on your network service provider.

Use your phone with a hearing aid Switch Telecoil to On

Use your phone in airplane mode

In places where you don't want to make or receive calls, you can still access your music, videos, and offline games if you switch airplane mode on.

Airplane mode closes connections to the mobile network and switches your phone's wirele ss features off. If supported by your device, the NFC payment and ticketing feature of the device may remain active. Comply with the instructions and safety requirements given by, for example, an airline, and any applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for example, browse the internet or switch Bluetooth and NFC sharing on in airplane mode.

1. On the start screen, swipe left, and tap

2. Switch Status to On

, and double-tap the screen with 2 fingers. When using the

Settings > airplane mode.

Control your phone with your voice

Got your hands full, but need to use your phone? You can use your voice to make a call, send a text message, search the web, or open an app.

This feature is not available in all languages. For info on the supported languages, go to

www.windowsphone.com.

1. Press and hold

2. Say a voice command into your phone.

Example: To check your schedule, say Open calendar.

Personalize your phone

Learn how to personalize the start screen, and how to change ringtones.

Personalize the start screen

Would you like to have only your most-used apps on the start screen? You can pin your favorite apps, websites, and much more to the start screen, and move or resize tiles as you like.

1. To pin an app, swipe left to go to the apps menu.

2. Tap and hold the app, and tap pin to start.

Pin a contact

People, tap and hold the contact, and tap pin to start.

Tap

When you pin contacts, their feed updates are shown on the tile, and you can call them directly from the start screen.

Pin a website

Go to a website, and tap

Move a tile

Tap and hold the tile, drag and drop it to the new location, and tap the screen.

> pin to start.

Resize or unpin a tile

To resize, tap and hold the tile, and tap the arrow icon.

The tiles can be either small, medium, or wide. The bigger the tile is, the more info it can show.

To unpin the tile, tap and hold the tile, and tap .

Change the Glance screen settings

Always keep your phone at your service. When your phone is on standby, you can easily check the time even when your screen times out.

1. On the start screen, swipe left, tap

2. Switch Glance to Always on.

Tip: It's easy to wake up your phone even when the power key is not easily accessible, for

example, while your phone is cradled in a car holder. Simply double-tap the screen.

Switch double-tap on or off

On the start screen, swipe left, tap

tap to wake up phone check box.

Settings > display+touch, and swipe to glance.

Settings > display+touch, and swipe to touch. Tap the Double

Create a safe, fun start screen for kids

You can let your kids use some apps on your phone without having to worry about them accidentally deleting your work mail, making online purchases, or doing anything else they shouldn't. Put selected apps, games, and other favorites for kids to enjoy in their own start screen.

1. On the start screen, swipe left, and tap Settings.

2. Tap kid's corner.

3. Choose which content your kids can use. You can also set a password to keep your kids from

accessing your own start screen.

Tip: Show your kids how they can personalize their start screen. To change, for example, the background picture, tap customize. On the start screen, you can resize or move tiles in the normal way.

Tip: To let your kids make an in-app purchase, such as buy game points, define a Wallet PIN. You must enter the Wallet PIN to make each purchase. To define a Wallet PIN, on the start screen, swipe left, and tap all ages.

Go to your own start screen

Press the power key twice, and swipe up on your own lock screen. If you've set a password, type it in.

Go back to the kid's start screen

On your own lock screen, swipe left, and on the kid's lock screen, swipe up.

Switch the kid's start screen off

On your start screen, swipe left, tap

Wallet > > settings+pin. Some purchases may not be available for

Settings, and switch kid's corner to Off .

Change your theme

You can change the display colors to match your taste and mood.

1. On the start screen, swipe left, and tap

2. Tap Background or Accent color.

Settings > theme.

Change color profile

To adjust the saturation and color temperature of your screen, tap

Lumia color profile > adjust.

Personalize the lock screen

Would you like to make your lock screen look unique? You can, for example, have your own favorite photo in the background.

On the start screen, swipe left, and tap Settings > lock screen.

Tip: You can decide which app notifications, such as missed calls or new messages, you want to see on the lock screen. Simply tap a notification slot, and choose the app you want to add.

Change the background photo Tap change photo, select a photo, adjust it to get the best possible fit, and tap

Tip: You can also shuffle photos from Bing on your lock screen. Switch Background to Bing.

Show the artist when playing music

Switch Show artist when playing music to On

Settings > display+touch >

Personalize your phone tones

You can select the best sounds for your phone.

1. On the start screen, swipe left, and tap

2. Select the type of ringtone or alert you want to change, and select the sound.

Add new ringtones from your PC to your phone

Connect your phone to your PC with a USB cable, and use the file manager of your PC to move the song you want to the ringtone folder in your phone.

To set the song as your ringtone, in the ringtones+sounds view, tap Ringtone, and under Custom, tap the song.

Settings > ringtones+sounds.

You can use a song as your ringtone if it is not protected with digital rights management (DRM), and it’s smaller than 30 MB.

Tip: Want to create your own unique ringtone? Tap Store, and download the Ringtone Maker app.

Your PC must have Windows Vista, Windows 7, or Windows 8.

Silence your phone

When you switch silent mode on, all ringtones and alert tones are muted. Use this when you are, for example, at the theater or in a meeting.

1. Press a volume key to see the volume status bar at the top of the screen, and tap

Silent mode is switched on. If you have set your phone to vibrate, vibrate mode is switched on instead of silent mode.

2. If you want to set your phone to vibrate, on the start screen, swipe left, tap +sounds, and switch Vibrate to On

Settings > ringtones

Take a screenshot

Did you just finish personalizing your start screen, and want to share your work of art? You can capture your screen and send it to your friends.

1. Press the power key and the start key

at the same time.

2. Tap Photos > albums > Screenshots.

3. Tap and hold the screenshot you want to send, and tap share....

Extend battery life

Get the most out of your phone while getting the battery life you need. There are steps you can take to save power on your phone.

To save power:

Charge wisely Always charge the battery fully.

Select only the sounds that you need Mute unnecessary sounds, such as key press sounds.

Use wired headphones Use wired headphones, rather than the speakerphone.

Use the battery saver • You can set your phone to automatically save power

Change the phone screen settings • Set the phone screen to switch off after a short time.

when the battery charge level is low. To check the battery status, and switch battery saver mode on, on the start screen, swipe left, and tap battery saver.

When your phone goes into battery saver mode, you may not be able to change the settings of all apps.

• You can choose when you want battery saver mode to be activated. Tap advanced.

On the start screen, swipe left, and tap

lock screen > Screen times out after.

Settings >

• Switch Glance on only when needed. To switch Glance off, on the start screen, swipe left, tap

display+touch, and swipe to glance. Switch Glance to Off.

• Use double-tap to wake up your phone only when needed. On the start screen, swipe left, and tap Settings > display+touch. Swipe to touch, and clear the Double tap to wake up phone check box.

Lower the screen brightness • On the start screen, swipe left, and tap

Stop apps from running in the background

Use location services selectively If you want to keep location services switched on, but

Use network connections selectively • Set your phone to check for new mail less frequently,

brightness. Make sure that Automatically adjust is switched to Off Automatically adjust to On

• To lower the screen brightness when the battery saver is on, on the start screen, swipe left, tap

Settings > display+touch, and switch Battery Saver brightness to On.

• Close the apps you are not using. To close most of the apps, press

• Some apps may run in the background unnecessarily. On the start screen, swipe left, tap to applications, and tap background tasks. Tap the app you want to block, and tap block.

don't want to use check-in services, on the start screen, swipe left, and tap tap people, and switch Use my location to Off

or even by request only. In every mailbox you have,

> settings > sync settings, and change the

tap setting for Download new content.

• Switch Bluetooth on only when needed.

• Turn NFC on only when needed. To switch the tap +send feature off, on the start screen, swipe left, tap

Settings > tap+send, and switch NFC sharing to

Off

• Use a Wi-Fi connection to connect to the internet,

rather than a mobile data connection.

Tip: To keep the Wi-Fi connection on even when the phone screen switches off, on the start screen, swipe left, tap

advanced, and tap the Keep Wi-Fi on when the screen times out check box.

. Switch Level to low, and switch

Settings. Swipe to applications,

Settings > Wi-Fi >

Settings >

Settings, swipe

+ 101 hidden pages

Nokia 1020 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety

Get started

Keys and parts

Back, start, and search key

Insert the SIM card

Remove the SIM card

Antenna locations

Charge your phone

Charge your phone with a USB charger

Charge your phone wirelessly

Battery

First start-up

Switch the phone on

Microsoft account

Create your Microsoft account

Lock the keys and screen

Connect the headset

Change the volume

Icons shown on your phone

Basics

Get to know your phone

Switch between views

Use the touch screen

Use your phone with ease

Use your phone in airplane mode

Control your phone with your voice

Personalize your phone

Personalize the start screen

Change the Glance screen settings

Create a safe, fun start screen for kids

Change your theme

Personalize the lock screen

Personalize your phone tones

Silence your phone

Take a screenshot

Extend battery life