Digital
System
Multibutton Telephone Feature Handbook
● In Edit ➮ Preferences ➮ General, set the following:
– Default Magnification = Fit Width
– Display Splash Screen at Startup = Disabled (box not checked)
– Display Open Dialog Box at Startup = Disabled (box not checked)
● For easiest reading on-screen, select View ➮ Fit Width (or Ctrl K). This option
is automatically enabled if you set the
Default Magnification
in General
Preferences as described above.
● To return to the opening screen at any time, press Home.
To scroll up or down on a page, press PageDown or PageUp.
To navigate between pages, press –>or <–.
● To increase the speed with which your Acrobat files load, try one of the following:
– In Windows 3.1, add
ACROREAD.EXE
to your Startup Group (with the Run
Minimized box checked).
– In Windows 95, add
ACROREAD.EXE
to the Windows\Start
Menu\Programs\StartUp folder (with Run Minimized selected).
You’ll have to maximize the first Acrobat file you run.
● Provides on-line viewing and printing.
● Extensive search and navigation capabilities.
● Ensures more timely turnaround of documents.
● When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver),
you are assured of having the most up-to-date manual available.
● With the installation of a PC fax/modem, it makes faxing of any brochure, user
guide, proposal or manual quick and easy.
● Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be
provided, if required.
● For Technical Support for the Acrobat Reader, contact:
Adobe Systems, Inc.
1585 Charleston Road
P.O. Box 7900
Mountain View, CA 94039-7900
Telephone Number: 415-961-4400
Adobe FaxY1 (technical/product information by fax): 206-628-5737
Adobe Electronic Bulletin Board (on-line information): 206-623-6984
URL: http://www.adobe.com
● To return to the opening screen, press the HOME key.
Contents
●
Using Your Telephone
●
Basics
●
Features
Table of Contents
Your system may restrict you from using some of the features listed in
this handbo ok . As k yo ur communicat ion s manager which f eatures you
can use. Then, check in the box next to the feature’s name. Also, if your
system does not use the standard numbering plan, feature access codes
may be different tha n described.
Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Your multibutton telephone . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using a programmable key with three functions . . . . . . . . . . . . . 1
If your phone has an alphanumeric display . . . . . . . . . . . . . . . . . 2
Your phone’s key lights . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Handsfree instead of the handset . . . . . . . . . . . . . . . . . . . . 3
Dialing codes to use features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
If you have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Customize with user-programmable features . . . . . . . . . . . . . . . . 4
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alternate Attendan t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forward System Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
i
Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Meet-Me Co nference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Micropho ne Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Page, Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Prime Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Privacy Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 50
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Selectabl e Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
ii
Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Charts and Il lustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
iii
iv
DS01 Multibutton Feature Handbook
Using Y our Telephone
Your multibutton telephone . . .
Your multibutton telephone,
available in taupe or graphite, gives
you quick acces s t o yo ur sy s t em ’s
features. For example, place or
answer a Message Waiting just by
pressing MSG. Or, press DND to
quickly put your ph one in Do Not
Disturb. If a call is ringing your
phone, all you have to do is press
the flashing line key to answer it.
For an illustration of all the keys on
your phone and what they do, turn
to page 72 at the back of this guide.
Using a programmable key with three functions . . .
ICM
DIAL
DSS
(keys 1-15)
Speed Dial
(keys 1-16)
Feature
(keys 1-16)
Your multibutton telephone has 16
programmable keys. Each of your
programmable keys may have up to
three functions. A single key can be
a line, Speed Dial and Direct
Station Selection (DSS) key. When
you just press the key, you get its
first level function (e.g., line key).
When you press ICM, the key
automatically turns into a DSS key.
Press DIAL, and the key become s a
Speed Dial key.
Your communications manager can tell you the functions of your
programmabl e k eys.
1
If your phone has an alphanumeric display . . .
Your telephone’s Alphanumeric
Display helps yo u us e features and
tells you about your calls. For
FRI 08/18 03:34P
example, a ringing outside line
may show you the number of the
caller before you answer. You can
also adjust the brightness of your
display . To find out how, turn to
page 30.
Your phone’s key lights . . .
The lights in your phone’s keys
help you use the features. The w ay
they flash tells you about your call.
Depending on the mo de l of yo ur
phone, your key lights can be red
or both red and gree n. To find out
more about your key lights, turn to
page 70 in the charts section at the
back of this guide.
HOLD MIC/DND
CONF
MSG
ICM
MICROPHONE
MUTE
INCOMING CALL
HF
MESSAGE
WAITING
2
Using Handsfree instead of the handset . . .
Your telephone may have a
Speakerphone for Handsfree
operation. This means you can
place and answer calls just by
pressing HF. If your phone has
Automatic Handsfree, you can
press a line key fo r a Han dsf ree
call without first pressing HF.
With Monitor, you can press HF to
place a call but must lift the
handset to talk or answer. Turn to
page 7 for more on using the
Handsfree options.
Dialing codes to use features . . .
You can call co- workers, place
outside calls and use many features
by dialing feature access codes.
Often, the code you dial is the first
letter in the feature’s name. For
example, dial
Callback
to leave a
C
on a busy co-wor k e r ’s
phone. To find out the codes to dial
for outside lines and co-workers,
turn to the chart on page 69.
GHI
AB
JKL
K
C
A
B
L
L
A
C
DEF
DIAL
MNO
LAST
VOL
UP
3
If you have a DSS Console . . .
You may have a DSS Console next
to your phone. When you fir s t us e
your DSS Console, many of the
keys are programmed for you. By
just pressing a key, you can easily
call (Hotline) co-workers, Park
calls or use Page. For an
illustration of the initial layout of
ALL CALL
PAGE
PARK ORBIT 60
your DSS Console, turn to page 73.
To find out more on what your
DSS Console can do, talk to your
communications manager.
Customize with user-programmable features . . .
You can customize selected
features from yo ur phone. For an
easy-to-use chart that shows your
Head Set
Night Ring
G I
M O
N
PR
H
PR
P S
D
S
customizing options, turn to page
S
76 in the charts section at the back
of this book. Ask your
R
communications manager if you
have an access level that allows
user-programming.
EF
Speed Dial
The symbol
all user-pro grammable feat ur es .
in this guide marks
4
Know when to use your features . . .
Look up what you want to do
Calling a co-worker
Outside calls
Handling and rerouting
your calls
When your call can’t go through
The power of digital voi ce
processing
Placing calls quickly
Then turn to page
Intercom Calls..............................9
Paging......................................... 45
Door Box.................................... 31
Placing and Answering ................ 7
Prime Line Selection............. ..... 49
Ringing Line Preference............51
Account Codes...........................14
Dialing Number Preview ...........26
Call Timer .................................. 21
Flash. ...................................... ....32
Handsfree... ..................................7
Hold............................................10
Transf er.. ....................................12
Park...... .......................... .............47
Call Forwarding ......................... 20
Selectable Display Messages..... 52
Volume Controls ........................67
Camp-On.................................... 24
Off-Hook Signalin g. .............. .....43
Callback............................... .......22
Line Callback.............................38
Message W a iting.... ................ ....40
Voice Mail.................................. 62
Whisper Page ............................. 43
Intrusion.....................................37
Personal Greeting.......................48
Operator Assistance.................... 44
Voice Prompting Messages........65
Speed Dial.................. .. ..............53
Last Number Redial ................... 38
Save............................................51
Directory Dialing. .. .. ..................29
+
5
Know when to use your features . . .
Look up what you want to do
When you work in grou ps
If you need privacy
Have a telephone meeting
Streamlining your telephone
Advanced call processing
Features just for attendants
Then turn to page
Privacy Groups...........................50
Group Call Pickup..................... 33
Group Ring.......... .. .............. .......34
Directed Call Pickup .................. 28
Do Not Disturb........................... 31
Microphone Mute ...................... 41
Headset....................................... 35
Background Music..................... 19
Conference................................. 25
Unsupervised Conference.......... 26
Group Listen .............................. 34
Meet Me Conference..................39
Hotline................... .. .. .............. .. .36
Direct Stati on Selection . ............ 27
Station Call Coverage ................ 59
Automatic Call Distribution.......17
Caller ID.............. .. .............. .......23
Telemarketing Dial.....................61
Walking Class of Service........... 68
Alarm ......................................... 15
Alternate Attendant................. ...16
Monitor......... ........ .......... .......... ..41
Night Answer.... ............ ............ .42
Removing Lines and Ext............50
Forced Line Disconnect.............3 3
Time and Date............................ 61
Call Forward System Cancel .....21
+
6
To talk Handsfree:
To hang up a Handsfree call:
To change a handset call
into a Handsfree call:
To change a Handsfree call
into a handset call:
User-Programmable
Feature:
To place an outside call:
Outside Calls
Basics
Handsfree
Handsfree lets you place or answer calls without lifting the handset.
When you see the instruction, "Lift Handset," you can press HF instead.
If MIC/DND lights when you press HF, your phone has Monitor, not
•
Handsfree. You can listen to your call, but you must lift the handset
to speak.
If your phone has Automatic Handsfree, you can press a key without
•
first pressing HF.
If you are an attend an t, you do not have Han ds f ree.
•
Speak toward phone.
1.
Press HF.
1.
Press HF. Hang up.
1.
Lift the handset.
1.
Outside Calls
You can place an outside call by dialing a code or by pressing a line key.
You can also answer an outside call using a line key. You may have line
keys on your phone and on your DSS Console.
You can change the lines that ring your phone.
Refer to Ring Assign ment and Del aye d Rin g
Assignment in User-Programmable Features
(page 76).
Lift handset.
1.
Press a line key.
2.
7
To answer an outside call:
Outside Calls
-The line key lights and you hear dial
tone. You may also be a ble to pr es s a
line group (line ro tary) k ey. These keys
are also called outbound loop keys.
Your communications manager can tell
you which keys are line keys.
Dial number.
3.
-If your system is behind a PBX or
Centrex, you may have to dial 9 before
your number. Check with your
communications manager.
OR
Lift handset.
1.
Press ICM.
2.
-You hear dial tone.
Dial line access code (e.g., 801).
3.
-You hear dial tone.
-You may also be able to dia l a lin e
group access code (9, or 90 -9 8). If you
have Direct Line Access, you can dial
the outside line extension number (e.g.,
372).
-If your system has ARS (Automat i c
Route Selection), 9 is normally your
ARS access code.
Dial number.
4.
-If your system is behind a PBX or
Centrex, you may have to dial 9 before
your number. Check with your
communications manager.
8
A line key flashes and your phone rings.
1.
-The line key may be a line group
(incoming line rotary) key. These keys
are also called inbound loop keys.
Lift handset.
2.
To place an Intercom call:
Intercom Calls
-If you are not connected to the caller,
press the flashing line key. The line key
lights.
-To answer a call ringing the paging
speakers, see the Night Answer feature.
Interco m Calls
You can voice-announce your Intercom call or have the called extension
ring. When you voi c e- announce, the othe r pa rt y hears you over the phone
speaker and can speak Handsfree. Keep in mind that you may not be able
to voice-announce to some extensions.
Method 1
(You can program this on a One- Touch Speed
Dial key. See page 54.)
Lift handset.
1.
Press ICM.
2.
-You hear dial tone.
Dial extension number or press DSS key.
3.
-You hear ringing. Wait for the party to
answer.
OR
-You hear two beeps and can begin
speaking.
-To for ce the phone to r ing, dial 1 before
you dial the extension number. You cannot
force ringing if you use a DSS key.
Method 2
Lift handset.
1.
Press Hotline key.
2.
-You hear ringing. Wait for the party to
answer.
OR
9
To answer a ringing
Intercom call:
To answer a voice-announced
Intercom call:
User-Programmable
Feature:
Hold
-You hear two beeps and can begin
speaking.
-You can also place an Intercom call by
pressing a Station Call Coverage key.
Refer to the Station Call Coverage
feature.
(The ICM key flashes. If you are an attendant,
the HF key flashes instead.)
Lift handset.
1.
(If you are an attendant, you cannot receive
voice-announce d calls.)
Listen for two beeps.
1.
-ICM flashes.
Speak toward phone.
2.
Use Voice Announce in User-P rogramma ble
Features to disable or enable voice-announced
Intercom calls to your extension.
Hold
This feature is always available.
)
Hold lets you place a call in a temporary waiting state. While the call is
on Hold, you can place and receive other calls. There are two types of
Hold for outside calls: System Hold and Exclusive Hold. You can retrieve
a call from System Hold at any extension. You can retrieve a call fr om
Exclusive Hold only at the extension that placed it on Hold.
If you are an attendant, your phone has Automatic Hold. This means the
system places your outside call on Hold automatically when you press:
ICM or CONF
•
A Line, Call Coverage, Hotline or Page key
•
10
Things to remember about
Hold:
If a call remains on Hold too long, it recalls
To place your call on Hold:
To retrieve an outside call
from Hold:
1.
the extension that placed it on Hold. If unanswered, the call may ring other extensions.
If a call is on a line that does not appear on
2.
your phone, you ca n only place the ca ll on
Exclusive Hold.
If you place an Intercom call while you are
3.
on an outside call, you automatically place
the outside call on System Hold. (If you
have a DSS Cons ol e , press ICM or HOLD
before pressing a DSS key.)
(Do Not Hang Up.)
Press HOLD.
1.
-Press HOLD again to place an outside
call on Exclusive Hold.
-The line key flashes for an outside call.
-The HOLD key flashes when the line
does not appear on your phone and for
an Intercom call.
Hang up.
2.
Hold
For a line that appears on your phone:
1. Lift handset.
2. Press the flashing line key.
OR
For a line you placed on Hold that does not
appear on your phone:
Lift handset.
1.
Press HOLD.
2.
OR
For a line somebody else placed on System
Hold that does not appear on your phone:
Lift handset.
1.
Press ICM.
2.
Press *.
3.
11
To retrieve an Intercom call
from Hold:
To Transfer your call:
Transfer
Dial line access code (e.g., 801) or exten-
4.
sion number.
At your extension: Lift handset.
1.
-If you have Prime Line Selection, press
ICM before going to the ne xt s tep.
Press HOLD.
2.
-You cannot put a Handsfree Interco m
call on Hold.
Transfer
This feature is always available.
)
You can Transfer an outside call to another extension. If the other party
does not answer the transferred call, you can retrieve it. You cannot
Transfer Intercom calls.
(Do Not Hang Up.)
Press ICM and dial the extension number.
1.
-You can press a DSS key instead of
dialing the extension number. If you are
an attendant, yo u ca n al s o press a DSS
Console key.
OR
Press Hotline key.
1.
-To Transfer the call using a Station Call
Coverage key, refer to the Station Call
Coverage feature.
Announce the call.
2.
-If you hear ringing, wait for party to
answer before announcing call. To
Transfer the call unannounce d, skip this
step.
12
To retrieve the transferred
call:
Transfer
-If you hear busy to ne, you can dial C t o
wait in line. Refer to the Camp-On
feature on page 24. Also, your display
shows, "HOLD/W AIT." This indicates
the number of calls on Hold or alre ad y
camped-on to the busy extension.
Hang up.
3.
1. Lift handset.
2. Press the flashing line key for the call.
OR
Retrieve call from Hold.
1.
13
To ente r an Account Code
when placing an outside call :
To enter an Account Code
for the call you are on:
Account Codes
Features
Account Codes
For billing or other purposes, you can enter an Account Code (a number up
to 10 digits long) to categorize your outside call. This Account Code is
included in a report that the system generates. You can enter an Account
Code manually as described below, or you can program a One-Touch Speed
Dial key for Account Code entry (see page 54). This eliminates the need to
place your call on Hold while you enter the number.
If your system has Mandatory Account Codes, you
must
enter an
Account Code for each long distance call you place. If your Account
Codes are al so Verifiable, you
enter a code from a list programmed
must
into your phone s y st em . As k yo ur communication s ma nager which type
of Account Codes you have.
(You can program this on a One- Touch Speed
Dial key. See page 54.)
Place call.
1.
Press PGM# immediately after dialing the
2.
number.
Enter Account Code.
3.
Press PGM#.
4.
(You can program this on a One- Touch Speed
Dial key. See page 54.)
Do not hang up.
1.
Press ICM.
2.
Press PGM#.
3.
Enter Account Code.
4.
Press PGM#.
5.
Press HOLD.
6.
-You are reconnected to your call.
14
To see the cause of an Alarm:
Alarm
Alarm
This feature is for attendants only .
)
Your telephone display may show an alarm message. Alarm messages
occur when a telephone is unplugged or fails, when a line fails or when a
printed circuit card in the system equipment fails. Telephone and line
failures display as Minor Alarms. Printed circuit card failures display as
Major Alarms. Your display also shows you which extension or card
failed. Report alarms to your communications manager.
When an alarm dis pl a ys , your phone does not ri ng nor mally for incoming
calls. If your phone has Off-Hook Ringing, it rings with a single beep
(repeated). If your phone does not have Off-Hook Ringing, calls do not
ring while the alarm displays. Your communications manager can tell you
if you have Off-Hook Ringing.
(Do not lift the handset.)
Press MSG.
1.
-Display shows cause of A l ar m. For
example: "STA 305 FAILED" or "LINE
02 FAILED."
Press MSG to see if there is more than one
2.
failure.
-When you see the first failure message
again, you have gone through the entire
list.
Lift and replace handset to clear the alarm
3.
display.
15
To assign the Alternate
Attendan t:
To cancel the Alternate
Attendant assignment:
Alternate Attendant
Alternate Attendant
This feature is for attendants only .
)
Alternate Attendant allows you to reroute your incoming calls to another
extension (your Alternate Attendant). Y o u may want to reroute calls when
you are busy or yo u mu st le ave your phone. Outside calls ring at both
your extension and the Altern ate Atten dant. The MIC/DND a nd MSG
keys flash slowly while the Alternate Attendant is assigned.
When you assign the Alternate Attendant, you cancel your Selectable
Display Message (if any). The Alternate Attendant must be a ke yset. You
cannot assign another attendant as your Alternate Attendant.
(You can program this on a One- Touch Speed
Dial key. See page 54.)
Lift handset.
1.
Press ICM.
2.
Press PGM#.
3.
Dial Alternate Attendant’ s extension num-
4.
ber .
Dial 3.
5.
-Your display shows, "ALT OPR
ASSIGNED."
Hang up.
6.
16
Press MIC/DND.
1.
-Your display shows, "CANCEL ALT
OPR." To return to the Time and Date
display, lift and r eplace the handset.
To become On or Off Duty:
To monitor the status of
your ACD group:
Automatic Call Distribution
Automatic Call Distribution
ACD Member (Agent)
Your extension may be in an Automatic Call Distribution group. The
members of your ACD group share responsibility for answering the
group’s calls. ACD e v e nl y dis t r i butes the cal ls am on g t h e group
members. Normally, the member (agent) that has been idle the longest
gets the next call.
From time to time, you may need to temporarily remove yourself from
the group (for example, when you go to lunch). When you become Off
Duty, ACD no longer sends c a ll s t o yo ur extensio n. When you become
On Duty, you’ll a ga in start to re ce ive ACD calls.
Lift handset.
1.
Press ICM.
2.
Dial 6 to go Off Duty; dial 4 to go On Duty.
3.
Dial PGM#.
4.
ACD Supervisor
You may be an ACD supervisor. If you are, you should have a display
keyset. You should also have a DSS Console with a Hotline key for each
group member and your ACD group master number. As a supervisor,
you can:
Monitor the st atus of your grou p o n y our DSS Console. You can be
•
the supervisor of more than one ACD group.
Be notified when all agents are busy, and how long calls have been
•
waiting for an available agent. Your telephone display shows this information.
Make agent s On or Off Duty.
•
(Optional) Record the announcements that your group’s callers hear.
•
Your communicatio ns ma nager can tell yo u if you need to record any
announcements. To record announcements, your system must have a
VMU Module.
Watch your DSS Console.
17
To make agents on and off
duty (supervisors only):
To record announcements
for your ACD callers:
Automatic Call Distribution
-If Agent’s k ey is Agent is
OFF. . . . . . . . . . . . Idle
ON. . . . . . . . . . . . . Busy
Flashing Slow . . . . Off Duty
Flashing Fast . . . . . In DND
AND
On your DSS Console, press the Hotline
1.
key for your ACD group master number.
Watch your telephon e display.
2.
-Your display shows information for the
group selected in the previous step. For
example, if your display shows, "02
L-04 00:47," you have two calls waiting
(02). The call on line 4 (L-04) has been
waiting longest: 47 seconds (00:47).
Lift handset.
1.
Press ICM, then PGM#.
2.
Press DSS key for agent you’ll change.
3.
Dial 7 to remove agent; 4 to install.
4.
Lift handset
1.
Press ICM, then PGM#.
2.
Dial MV (Master Voice Message).
3.
Enter the number of the message you want
4.
to record (00, 02-07).
-Your communications manager can tell
you which message to record. Message
00 is the standard ACD All Agents Busy
message.
-The system prompts, "Please start
recording."
After you hear the beep, speak clearly and
5.
directly into the handset.
-The announcement ca n be up t o 16
seconds.
18
To listen to a previously
recorded announcement:
To erase all your recorded
announcements (including
OPA announcements):
To turn Background Music
on or off:
Background Music
Hang up when through recording.
6.
Lift handset
1.
Press ICM.
2.
Press PGM#.
3.
Dial MVL (Message Voice Listen).
4.
Dial the message num be r (0 0,02-07).
5.
Lift handset.
1.
Press ICM.
2.
Press PGM#.
3.
Dial MV and press PGM#.
4.
-Your display shows, "DELETE ALL
MSG?"
To erase messages, dial Y.
5.
- Your display shows, "COMPLETED."
OR
To quit without erasing, dial N.
- Your display shows, "ABORTED."
Hang up.
6.
Background Music
You can receive Background Music over your telephone’s speaker. The
music stops whenever a call comes in or you lift the handset. You can
turn the music on or off only when your telephone is not in use. T o have
Background Music, your system must have an optional music source
connected.
The volume setting for Background Music also sets incoming ringing and
paged announce ment level s over the telephone’s speaker.
(Do not lift handset.)
1. Press HOLD.
19
To adjust the volume of
Background Music:
To forward calls:
To cancel Call Forwarding:
Call Forwarding
Press VOL UP or V OL DN while fe ature is
1.
active or telephone is idle.
Call Forwarding
With Call Forwarding, you can reroute your incoming calls to another
extension or to an outside number. If you are an attendant, you cannot use
Call Forwarding. Use Alternate Attendant inste ad (se e page 16).
(This may be programmed on a One-Touch
Speed Dial key. See page 54.)
Press ICM.
1.
Press PGM#.
2.
Dial extension number to receive calls.
3.
Do one of the following:
4.
-Dial 1 to forward calls not answered.
-Dial 2 to forward calls not answered or
when busy.
-Dial 3 to forward all calls.
-Dial 4 to have V oice Mail screen your
calls (i.e., emulate a personal
answering machine). Turn to page 62
for more on this option.
Press HF to hang up.
5.
-MSG flashes slowly. A voice prompt
may remind you that your calls are
forwarded.
20
Press ICM.
1.
Press PGM#.
2.
Press HF to hang up.
3.
-MSG goes out.
To forward calls to an
outside number:
To cancel all Call Forwarding:
Call Timer
Off-Premise Call Forwarding
You can reroute your calls to an outside (off-premise) telephone number.
For example, you can forward your calls to your cellular car phone if you
have to be on t he road.
Press ICM
1.
Press PGM#.
2.
Dial 1.
3.
Dial line number (e.g., 01).
4.
-You may also be able to dia l a lin e
gr ou p co de (9, 90-98).
Dial telephone number that is to receive
5.
calls.
Press HF to hang up.
6.
Call Forward System Cancel
This feature is for attendants only .
)
Call Forwarding reroutes incoming calls to another extension, or to an
outside number. As the a ttendant, you cannot use Call Forwa rding (see
the Alternate Attendant feature on page 16 instead). You can, however ,
cancel all Call Forwarding for the system (including Selectable Display
Messages). This also cancels Do Not Disturb for the system.
Lift handset.
1.
Press ICM.
2.
Press PGM#.
3.
Press *.
4.
Hang up.
5.
Call Timer
With Call Timer, you can use your phone’s display to time your outside
calls. You can time either incoming or outgoing calls.
21
To start the Call Timer (if
you have a Timer key):
To stop the Call Timer (if
you have a Timer key):
To request a Callback (after
calling a busy extension):
To answer when Callback
rings you back:
Callback
Press Timer key.
1.
-The Timer key is ON. Your display
starts timing your call. Press the Timer
key before you place or answer your
call — or while idle. If your phone has
Auto Timer, it starts automatically for
outside calls. Y ou don’t have to press
the Time r k ey.
Press Timer key.
1.
-The Timer key is OFF. Y ou can stop the
timer before or after you hang up. To
restart the timer from 00:00, press the
Timer key again.
Callback
When you call a busy extension, you may leave a Callback request for a
return call. You do not have to repeatedly call the busy e xtension back,
hoping to find it idle. You will note that the Callback ring cadence is
longer than oth er ri ng i ng signals. If you are a n att e ndant, you cannot us e
Callback. To leave a Callback for an outside line, see the Line Callback
feature on page 38 .
(Do not hang up.)
Dial C.
1.
-You hear ringing.
Hang up.
2.
-You can use your phone f or oth er ca l ls
while you wait for Callback to ring you
back.
22
Lift handset.
1.
-If you hear ringing, wait for party to
answer.
OR
Loading...