Nissan LEAF User's Guide

®
2015 LEAF
WARRANTY INFORMATION BOOKLET
TM

TABLE OF CONTENTS

2 WARRANTY COVERAGE AT A GLANCE
3 NISSAN’S CUSTOMER CARE PROGRAM
5 NISSAN’S COMMITMENT TO CUSTOMER
SATISFACTION
6 2015 NEW ELECTRIC VEHICLE LIMITED
WARRANTY
11 SEAT BELT LIMITED WARRANTY
12 BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
15 MICHELIN TIRE LIMITED WARRANTY
20 ORIGINAL EQUIPMENT TIRE LIMITED
WARRANTIES
21 IMPORTANT TIRE SAFETY INFORMATION
26 LIMITED WARRANTY ON GENUINE
NISSAN REPLACEMENT PARTS AND GENUINE NISSAN ACCESSORIES
28 SUMMARY OF THE NISSAN LIFETIME
REPLACEMENT PANEL CORROSION LIMITED WARRANTY
29 GENUINE NISSAN SHOCK ABSORBER
AND STRUT LIFETIME LIMITED WARRANTY
31 REPLACEMENT 12V BATTERY LIMITED
WARRANTY
33 GENUINE NISSAN PARTS AND
ACCESSORIES
TABLE OF CONTENTS
34 CORROSION PROTECTION GUIDELINES
35 ROADSIDE ASSISTANCE
37 NISSAN SECURITY+PLUS® VEHICLE
PROTECTION PLANS
1
SAFETY PRECAUTIONS
(Electric only)
The EV system uses high voltage up to 403V. The system can be hot during and after operation. Be careful of both the high voltage and the high temperature. Obey the caution labels that are attached to the vehicle.
Never touch, disassemble, remove or replace high­voltage parts and cables as well as their connectors. High-voltage cables are orange. Touching, disassem­bling, removing or replacing those parts or cables can cause severe burns or electric shock that may result in serious injury or death.
To avoid personal injury, do not touch high-voltage wiring, connectors or high-voltage parts (inverter unit, lithium-ion battery etc.) .
If exposed electric wires are visible inside or outside of your vehicle, an electric shock may occur. Never touch the electric wires.
If the vehicle receives a strong impact to the floor while driving, stop the vehicle in a safe location and check the floor.
If you discover a leak or damage to the lithium-ion battery, contact a NISSAN dealer immediately.
Never touch fluid leaks inside or outside the vehicle. The leak may be lithium manganate from the lithium-ion battery. If it contacts your skin or eyes, wash it off immediately with a large amount of water or if possible, boric acid solution. Get immediate medical attention to help avoid serious injury.
If a fire occurs in the EV vehicle, leave the vehicle as soon as possible. Never use a fire extinguisher that is not meant for use on electric fires. Using even a small amount of water may also be dangerous.
If your vehicle needs to be towed, do it with the front wheels raised. If the front wheels are on the ground when towing, the motor may generate electricity. This may damage the components of the EV system and cause a fire.
SEE YOUR OWNER’S MANUAL FOR FURTHER DETAILS.
Nissan recommends having maintenance and re­pairs for your Electric Vehicle performed by an au­thorized Nissan LEAF certified dealership. To locate your nearest authorized Nissan LEAF certified dealership, contact the Nissan Consumer Affairs Department at 1-877-NO GAS EV (1-877-664-2738).
2 WARRANTY COVERAGE AT A GLANCE
Summary of Warranty Coverage
0 miles
1
100,000 miles
Basic Coverage 36 months / 36,000 miles
Corrosion Coverage (Perforation) 60 months / unlimited mileage
Powertrain Coverage 60 months / 60,000 miles
EV System Coverage 60 months / 60,000 miles
Lithium-ion Battery Coverage 96 months / 100,000 miles
Lithium-ion Battery Capacity Coverage 60 months / 60,000 miles
Seat Belt 120 months/unlimited mileage
1 See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
NISSAN’S CUSTOMER CARE PROGRAM
3
NISSAN CARES...
Both Nissan and your Nissan LEAF certified dealer are dedicated to serving all your automotive needs. Your complete satisfaction with your LEAF and your Nissan LEAF certified dealer are our primary concerns. Your Nissan LEAF certified dealer is always available to as­sist you with all your automobile service requirements.
If, however, a situation arises that you believe has not been addressed to your satisfaction, we ask that you take the following steps:
How to Locate a Nissan LEAF Certified Dealer
Go to the Nissanusa.com website. Enter zip code in the “Locate a Dealer” function. Check the box for “Nissan LEAF dealers only.”
Go to Nissanusa.com site. Select United States language preference, and Nissan LEAF. Select “Find a Dealer” and enter zip code or city and state.
Contact our Nissan Consumer Affairs Department for assistance using our toll free number.
STEP 1:
Discuss the situation with the dealership’s manager. If a problem still exists, contact the dealership’s Consumer Affairs Manager or owner. They are best equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your satisfaction, please contact our (Nissan’s) Consumer Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol­lowing information:
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Your name, address, and telephone number
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Vehicle identification number (on dashboard)
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Date of purchase
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Current odometer reading
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Your Nissan dealer’s name
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Details of the concern
Or you can write to Nissan with the above information at:
Nissan North America, Inc. Consumer Affairs Department P.O. Box 685003 Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to satisfactorily address the issue with your vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to you. The BBB AUTO LINE program is independently operated by the Council of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area, please call us (Nissan) at the same toll free number (1-877-NO GAS EV). We will be happy to provide you with information about BBB AUTO LINE. Or, you may contact the BBB directly at:
BBB Auto Line Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600 Arlington, VA 22201 1 (800) 955-5100
If you call the BBB, its staff will take down details of your complaint by telephone. They will ask for the same information as described in Step 2.
The BBB AUTO LINE program consists of two parts, mediation and arbitration. The BBB will attempt to assist you to resolve the problem during mediation. If a satisfactory resolution has not been achieved during mediation, you will have the opportunity to personally present your case before an impartial arbitrator or three­person panel. The arbitrator(s) will make a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision within forty (40) days (plus 7 if you have not contacted the proper person from the dealership or Nissan) unless you delay the process. If you accept the decision, it will be legally binding on you and Nissan. If you do not accept the decision, it will not be legally binding on you or Nissan. However in some states, if the decision is not accepted, it may be introduced either by you or by Nissan, as evidence in any potentially related court action.
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4 NISSAN’S CUSTOMER CARE PROGRAM
BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with applicable Federal law and regulations. In states where BBB AUTO LINE is available, you are required to use BBB AUTO LINE before exercising rights or seek­ing remedies under Title I of the Federal Magnuson­Moss Warranty Act, 15 U.S.C. §2301, et. seq. If you choose to seek remedies other than those cre­ated by Title I of the Magnuson-Moss Warranty Act, (for example, under state law) , that Federal Act does not require you to first use BBB AUTO LINE. The program is still available to you, however, and may be of considerable assistance. Some states specify that informal dispute settlement mecha­nisms such as BBB AUTO LINE must be used be­fore you may use state-operated complaint resolu­tion processes, before you may file a lawsuit under state law, and/or before you may have certain other rights or remedies available under state law. In ac­cordance with those states’ laws, Nissan requires the prior use of BBB AUTO LINE in good faith be­fore you resort to such other processes, file a lawsuit, or seek other remedies provided by state law. Please see the Supplement to 2015 Nissan
Warranty Information Booklet & 2015 Nissan OWNER’S MANUAL for additional information.
BBB AUTO LINE may not be available in all states. We, Nissan, would be pleased to provide you with informa­tion about the availability of BBB AUTO LINE in your state, or call the BBB AUTO LINE number listed above.
For additional information on the Auto Line program, please refer particularly to the information on your state in the Supplement to 2015 Nissan Warranty Informa-
tion Booklet, and 2015 Nissan OWNER’S MANUAL.
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION
5
ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to service and customer satisfaction, Nissan may occa­sionally offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or outside of the terms of the warranty for some specific vehicle models. (Some states refer to such programs as “ad­justment programs”). In such circumstances Nissan mails notices to all known registered owners of affected vehicles. You may additionally inquire of your authorized Nissan Dealer or of Nissan directly at the number listed below of the applicability of such programs to your vehicle.
Nissan may occasionally offer special assistance that may pay for part or all of vehicle repairs beyond the expiration of the limited warranty period on a case by case basis. Should you experience unusual difficulties with your vehicle please discuss the situation with your dealer. If your dealer is unable to assist you, you may call the Nissan Consumer Affairs Department at 1-877-NO GAS EV (1-877-664-2738) to discuss your concern. You will need to provide the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history, a detailed explanation of the concern, and why you believe that Nissan should be responsible for the repair. Your request will be individually investigated and you will be informed of Nissan’s decision.
Please also review the “Supplement to the 2015 Nissan Warranty Information Booklet & 2015 Nissan OWNER’S MANUAL ” for important infor­mation concerning consumer rights in your state.
6 2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
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WHO IS THE WARRANTOR
Nissan1warrants all parts of your 2015 Nissan vehicle supplied by Nissan, except for those listed elsewhere under the caption “WHAT IS NOT COVERED.”
APPLICABILITY
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This warranty is provided to the original and subse­quent owner(s) of a Nissan vehicle originally distrib­uted by Nissan which is originally sold by a Nissan authorized Nissan dealership in the United States, and which is registered in the U.S. and normally operated in the United States (including Alaska and Hawaii) and Canada.
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This warranty is generally transferable from the origi­nal ‘owner other than a Nissan dealer’ (OWNER) to subsequent owners of the vehicle at any time own­ership of the vehicle is transferred, without any ac­tion on your part; except that this warranty is not transferable but is instead void if during the first six months after delivery to the original OWNER: (1) ownership of the vehicle is transferred from the original OWNER, and (2) the vehicle is registered outside of the United States.
Your Nissan vehicle is manufactured to meet U.S. regulations and environmental requirements. With the exception of privately owned vehicles belonging to members of the U.S. military or employees and officers of the United States Government stationed abroad, this warranty does not apply if an otherwise covered vehicle is operated in, or relocated to, a country other than those listed above under this caption, except that it continues to apply if the ve­hicle is operated in full compliance with its proper use as described in the applicable OWNER’S MANUAL
2
while touring outside of the United States, the U.S. territories or Canada for a period not exceeding sixty (60) consecutive days or sixty (60) days in any one 12 month period. Subject to the transferability restriction described above, this war­ranty applies to a relocated vehicle which is returned to, and is registered and normally operated in the United States, the U.S. territories or Canada, except for conditions due to the vehicle’s foreign operation, e.g., use of incompatible charging devices.
Nissan makes available to you, and you are specifi­cally required by Federal Law to use BBB AUTO LINE [(800) 955-5100] before exercising rights or seeking remedies under the Federal Magnuson­Moss Warranty Act, 15 U.S.C. §2301, et. seq. You are not required to first use BBB AUTO LINE if you seek remedies not created by Title I of that Federal law, but are required to first use BBB AUTO LINE if you seek remedies created by state law, including your state’s lemon law, if applicable state law pro­vides for using a 703 compliant or similar process before filing suit. Please refer to the pages titled Nissan’s Customer Care Program of this booklet and the “Supplement to 2015 Nissan Warranty In­formation Booklet & 2015 Nissan OWNER’S MANUAL” for additional information.
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1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which distributes Nissan vehicles in the United States. 2 See the OWNER’S MANUAL for information relevant to proper operation of the vehicle.
2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
7
LIMITATION OF WARRANTIES AND OTHER WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES This warranty does not cover incidental or consequential damages such as loss of the use of the vehicle, inconvenience or commer­cial loss.
ANY IMPLIED WARRANTY OF MERCHANTABIL­ITY AND FITNESS FOR A PARTICULAR PUR­POSE SHALL BE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limita­tions on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Nissan does not authorize any person to create for it any other warranty, obligation or liability in con­nection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, which­ever is earlier.
FOR HOW LONG AND WHAT IS COVERED
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BASIC COVERAGE
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The basic coverage period is 36 months/36,000 miles, whichever comes first.
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This warranty covers any repairs needed to cor­rect defects in materials or workmanship of all parts and components of each new Nissan ve­hicle supplied by Nissan subject to the exclusions listed under the heading “WHAT IS NOT COV­ERED” or, if the part is covered by one of the separate coverages described in the following sections of this warranty, that specific coverage applies instead of the basic coverage.
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POWERTRAIN COVERAGE
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The Powertrain coverage period is 60 months or 60,000 miles, whichever comes first.
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This warranty covers any repairs needed to cor­rect defects in materials or workmanship.
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Powertrain coverage applies to components listed below, under the headings Drivetrain, Re­straint System, and Electric Vehicle System, sup­plied by Nissan, subject to the exclusions listed under the heading “WHAT IS NOT COVERED”.
DRIVETRAIN
Drive shafts, final drive housing and all internal parts, universal joints, bearings, seals and gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
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ELECTRIC VEHICLE (EV) SYSTEM COVERAGE
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The EV System coverage period is 60 months or 60,000 miles, whichever comes first.
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This warranty covers any repairs needed to cor­rect defects in materials or workmanship.
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EV System Coverage applies to components listed below under the heading EV System, sup­plied by Nissan, subject to the exclusions listed under the heading WHAT IS NOT COVERED.
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EV SYSTEM
Motor, Inverter unit, VCM, Reduction gear, DC/DC converter, Onboard charger, Onboard charger connector, and Trickle charge cable.
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LITHIUM–ION BATTERY COVERAGE
The lithium-ion battery coverage period is 96 months or 100,000 miles, whichever comes first. This warranty covers any repairs needed to correct defects in materials or workmanship sub­ject to the exclusions listed under the heading WHAT IS NOT COVERED.
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8 2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
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LITHIUM-ION BATTERY CAPACITY COVERAGE
In addition to the lithium-ion Battery Coverage for defects in materials or workmanship, the lithium-ion battery is also warranted against capacity loss below nine bars of capacity as shown on the vehicle’s battery capacity level gauge for a period of 60 months or 60,000 miles, whichever comes first.
This warranty covers any repairs needed to return battery capacity to a level of nine remaining bars on the vehicle’s battery capacity level gauge. If possible, the lithium-ion battery components will be repaired or replaced, and the original lithium­ion battery will be returned to the vehicle. If nec­essary, the lithium-ion battery will be replaced with either a new or remanufactured lithium-ion battery. Any repair or replacement made under this Lithium-Ion Battery Capacity Coverage may not return your lithium-ion battery to an “as new” con­dition with all 12 battery capacity bars, but it will provide the vehicle with a capacity level of nine bars or more on the battery capacity level gauge.
This Lithium-Ion Battery Capacity Coverage is subject to the exclusions listed under the heading “WHAT IS NOT COVERED.”
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CORROSION COVERAGE (PERFORATION FROM CORROSION)
Any body sheet metal panel supplied by Nissan found to have developed perforation (rust­through) due to corrosion in normal use is covered for 60 months, regardless of mileage, subject to the exclusions listed under the heading “WHAT IS NOT COVERED”. No additional rust proofing ap-
plications are required. Perforation is a condition in which any body sheet metal panel has corroded from one surface through to another.
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TOWING COVERAGE
If your vehicle is inoperative due to the failure of a warranted part, during any of the New Vehicle Limited warranties, including Emission and Seat­belt warranties, towing service to the nearest au­thorized Nissan LEAF certified dealer is covered.
Note: For additional information on towing please see Roadside Assistance.
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ADJUSTMENT COVERAGE
Service adjustments not usually associated with the replacement of parts, such as wheel align­ment, are covered only during the first 12 months or 12,000 miles, whichever comes first.
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REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the re­pair or replacement of a warranted part is covered only during the first 12 months, regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts and/or labor (except for tires, in which case you may pay certain charges as noted above or as described in the applicable tire warranty found later in this booklet). Any needed parts replacement will be made using Genuine Nissan or Nissan approved new or remanufactured parts. Nissan reserves the right to make changes at any time, without notice, to production and service parts in their specifications, colors, and materials, including
those used in connection with warranty repairs. For this reason, when approved by Nissan and at Nissan’s dis­cretion, functionally equivalent replacement parts may be used that do not exactly match the original produc­tion part.
OBTAINING WARRANTY SERVICE
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You must take the vehicle to an authorized Nissan LEAF certified dealer in the United States or Canada during regular business hours at your expense in order to obtain warranty service. The names and addresses of authorized Nissan LEAF certified deal­ers are listed in telephone directories.
MAINTENANCE , DATA ACCESS, AND RECORDS
As a condition of this warranty, you are responsible for properly using, maintaining and caring for your vehicle as outlined in your OWNER’S MANUAL and your NISSAN LEAF SERVICE & MAINTENANCE GUIDE, and maintaining copies of all maintenance records & receipts for review by Nissan. You are required to per­form annual EV Battery Usage Reports at intervals of 12 months, 24 months, 36 months, 48 months, 60 months, 72 months, and 84 months. These EV Battery Usage Reports can be performed by a Nissan LEAF certified dealer or any qualified repair shop facility. The 12 and 24 month EV Battery Usage Report will be performed at no charge to the customer, provided the work is done at a Nissan LEAF certified dealer. Any damage or failure resulting from a failure to have these required services performed, or that could have been avoided had these services been performed, is not covered under warranty.
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2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
9
You are also required to provide consent to give Nissan access to data stored on vehicle systems for the pur­pose of vehicle diagnosis and repair. Failure to do so is likely to result in denial of warranty coverage.
Evidence of the performance of the required mainte­nance should be kept and presented as proof of such maintenance in connection with related warranty re­pairs. To assist you in maintaining appropriate records, the maintenance log located in your NISSAN LEAF SERVICE & MAINTENANCE GUIDE can be used along with supporting repair invoices, receipts and other such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro­sion resulting from or caused by:
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Failure to operate the vehicle in accordance with the OWNER’S MANUAL.
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Misuse, such as overloading, using the vehicle to tow, driving over curbs, or using the vehicle as a power source using equipment not authorized by Nissan for this purpose.
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Failure of a component not covered by warranty.
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Racing and competitive driving.
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Damage caused by car washes and pressure wash­ers.
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Theft, vandalism, fire, flooding, or immersion of bat­tery in water or fluids.
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Accident, collision, or being towed (Flat bed recom­mended).
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Repairs performed by anyone other than a Nissan LEAF certified dealer.
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Glass breakage, unless resulting from defects in material or workmanship.
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Normal wear and tear, including dings, dents, chips, or scratches.
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Note: Complaints related to failure to comply with proper use of the vehicle as described in the appli­cable OWNER’S MANUAL (including the lack of availability or use of proper fluid) , or the vehicle’s lack of compliance with local regulations or environ­mental requirements of any country (other than the U.S. or Canada) are NOT covered by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION OR MODIFICATION
This warranty does not cover damage, failures or corro­sion resulting from or caused by:
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Alteration, tampering, or improper repair.
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Installation of non-Nissan approved accessories or components.
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Improper installation of any Nissan approved after­market accessory or component.
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A vehicle whose odometer mileage has been al­tered, or the odometer repaired or replaced and the actual vehicle mileage cannot be correctly and read­ily determined.
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and is rendered void if the vehicle is (or ever has been) issued a “salvage” or similar title under any state’s law; or has ever been determined to be a “total loss” or equivalent by any insurance company, such as by pay­ment of a cash payment of claim in lieu of repairs because of a determination that the cost of repairs exceeded the actual cash value of the vehicle.
LITHIUM-ION BATTERY
This warranty does not cover damage or failures result­ing from or caused by:
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Exposing a vehicle to ambient temperatures above 120F (49C) for over 24 hours.
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Storing a vehicle in temperatures below -13F (-25C) for over seven days.
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Leaving your vehicle for over 14 days where the lithium-ion battery reaches a zero or near zero state of charge.
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Physically damaging the lithium-ion battery or inten­tionally attempting to reduce the life of the lithium-ion battery.
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Exposing the lithium-ion battery to contact with a direct flame.
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Immersing any portion of the lithium-ion battery in water or fluids.
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Opening the lithium-ion battery enclosure or having it serviced by someone other than a Nissan LEAF certified technician.
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Neglecting to follow correct charging procedures.
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Use of incompatible charging devices.
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Consequential damage caused by the failure to re­pair an existing problem.
GRADUAL CAPACITY LOSS
The lithium-ion battery (EV battery), like all lithium-ion batteries, will experience gradual capacity loss with time and use. Loss of battery capacity due to or resulting from gradual capacity loss is NOT covered under this warranty beyond the terms and limits specified in the LITHIUM-ION BATTERY CAPACITY COVERAGE above. See your OWNER’S MANUAL for important tips on how to maxi­mize the life and capacity of the “Lithium-ion battery.”
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10 2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
DAMAGE, FAILURES OR CORROSION FROM ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro­sion resulting from or caused by:
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Stone chipping, chemical fallout (acid rain), tree sap, salt, hail, wind-storm, lightning, flood or other envi­ronmental conditions.
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The items listed below are not covered under corro­sion coverage (perforation from corrosion) .
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Corrosion of outer trim parts, such as moldings. However, corrosion of outer trim parts is war­ranted for 12 months or 12,500 miles, whichever comes first.
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Corrosion other than perforation, such as cos­metic or surface corrosion due to defects in ma­terials or workmanship. This is covered under the Basic Coverage of the New Vehicle Limited War­ranty.
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Special bodies or equipment not manufactured or supplied by Nissan.
DAMAGE, FAILURES OR CORROSION DUE TO LACK OF OR IMPROPER MAINTENANCE
This warranty does not cover damage, failures or corro­sion resulting from or caused by:
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Lack of performance of proper maintenance ser­vices as outlined in your NISSAN LEAF SERVICE & MAINTENANCE GUIDE.
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Use of improper or dirty fluids or lubricants.
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Use of parts not equivalent in quality or design to parts supplied by Nissan.
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Failure of not having the EV Battery Usage Report required services performed.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser­vices as specified in your NISSAN LEAF SERVICE & MAINTENANCE GUIDE such as cleaning and polish­ing, wheel alignment, headlight aiming, replacement of filters, replacement of windshield wiper inserts, lubri­cants, coolant, worn brake pads, drums and rotors.
SEAT BELTS AND TIRES
Seat belts and tires are not covered by this warranty, but are covered by separate warranties.
(See following pages for separate warranties which may apply to your Nissan, such as those covering vehicle seat belts and tires.)
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