NISSAN REPLACEMENT PARTS AND
GENUINE NISSAN ACCESSORIES
28SUMMARY OF THE NISSAN LIFETIME
REPLACEMENT PANEL CORROSION
LIMITED WARRANTY
29GENUINE NISSAN SHOCK ABSORBER
AND STRUT LIFETIME LIMITED
WARRANTY
31REPLACEMENT 12V BATTERY LIMITED
WARRANTY
33GENUINE NISSAN PARTS AND
ACCESSORIES
TABLE OF CONTENTS
34CORROSION PROTECTION GUIDELINES
35ROADSIDE ASSISTANCE
37NISSAN SECURITY+PLUS® VEHICLE
PROTECTION PLANS
1
SAFETY PRECAUTIONS
(Electric only)
The EV system uses high voltage up to 403V. The
system can be hot during and after operation. Be careful
of both the high voltage and the high temperature. Obey
the caution labels that are attached to the vehicle.
Never touch, disassemble, remove or replace highvoltage parts and cables as well as their connectors.
High-voltage cables are orange. Touching, disassembling, removing or replacing those parts or cables can
cause severe burns or electric shock that may result in
serious injury or death.
To avoid personal injury, do not touch high-voltage
wiring, connectors or high-voltage parts (inverter unit,
lithium-ion battery etc.) .
If exposed electric wires are visible inside or outside of
your vehicle, an electric shock may occur. Never touch
the electric wires.
If the vehicle receives a strong impact to the floor while
driving, stop the vehicle in a safe location and check the
floor.
If you discover a leak or damage to the lithium-ion
battery, contact a NISSAN dealer immediately.
Never touch fluid leaks inside or outside the vehicle. The
leak may be lithium manganate from the lithium-ion
battery. If it contacts your skin or eyes, wash it off
immediately with a large amount of water or if possible,
boric acid solution. Get immediate medical attention to
help avoid serious injury.
If a fire occurs in the EV vehicle, leave the vehicle as
soon as possible. Never use a fire extinguisher that is
not meant for use on electric fires. Using even a small
amount of water may also be dangerous.
If your vehicle needs to be towed, do it with the front
wheels raised. If the front wheels are on the ground
when towing, the motor may generate electricity. This
may damage the components of the EV system and
cause a fire.
SEE YOUR OWNER’S MANUAL FOR FURTHER
DETAILS.
Nissan recommends having maintenance and repairs for your Electric Vehicle performed by an authorized Nissan LEAF certified dealership. To locate
your nearest authorized Nissan LEAF certified
dealership, contact the Nissan Consumer Affairs
Department at 1-877-NO GAS EV
(1-877-664-2738).
Lithium-ion Battery Coverage96 months / 100,000 miles
Lithium-ion Battery Capacity Coverage60 months / 60,000 miles
Seat Belt120 months/unlimited mileage
1 See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
NISSAN’S CUSTOMER CARE PROGRAM
3
NISSAN CARES...
Both Nissan and your Nissan LEAF certified dealer are
dedicated to serving all your automotive needs. Your
complete satisfaction with your LEAF and your Nissan
LEAF certified dealer are our primary concerns. Your
Nissan LEAF certified dealer is always available to assist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
How to Locate a Nissan LEAF Certified Dealer
●
Go to the Nissanusa.com website. Enter zip code in
the “Locate a Dealer” function. Check the box for
“Nissan LEAF dealers only.”
●
Go to Nissanusa.com site. Select United States
language preference, and Nissan LEAF. Select “Find
a Dealer” and enter zip code or city and state.
●
Contact our Nissan Consumer Affairs Department
for assistance using our toll free number.
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the following information:
쮿
Your name, address, and telephone number
쮿
Vehicle identification number (on dashboard)
쮿
Date of purchase
쮿
Current odometer reading
쮿
Your Nissan dealer’s name
쮿
Details of the concern
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-877-NO GAS EV). We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation and arbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or threeperson panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
(Continued on next page)
4NISSAN’S CUSTOMER CARE PROGRAM
BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable
Federal law and regulations. In states where BBB
AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seeking remedies under Title I of the Federal MagnusonMoss Warranty Act, 15 U.S.C. §2301, et. seq. If
you choose to seek remedies other than those created by Title I of the Magnuson-Moss Warranty Act,
(for example, under state law) , that Federal Act
does not require you to first use BBB AUTO LINE.
The program is still available to you, however, and
may be of considerable assistance. Some states
specify that informal dispute settlement mechanisms such as BBB AUTO LINE must be used before you may use state-operated complaint resolution processes, before you may file a lawsuit under
state law, and/or before you may have certain other
rights or remedies available under state law. In accordance with those states’ laws, Nissan requires
the prior use of BBB AUTO LINE in good faith before you resort to such other processes, file a
lawsuit, or seek other remedies provided by state
law. Please see the Supplement to 2015 Nissan
Warranty Information Booklet & 2015 Nissan
OWNER’S MANUAL for additional information.
BBB AUTO LINE may not be available in all states. We,
Nissan, would be pleased to provide you with information about the availability of BBB AUTO LINE in your
state, or call the BBB AUTO LINE number listed above.
For additional information on the Auto Line program,
please refer particularly to the information on your state
in the Supplement to 2015 Nissan Warranty Informa-
tion Booklet, and 2015 Nissan OWNER’S MANUAL.
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION
5
ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to
service and customer satisfaction, Nissan may occasionally offer to pay or reimburse for part or all of the cost
of making certain, specific repairs beyond or outside of
the terms of the warranty for some specific vehicle
models. (Some states refer to such programs as “adjustment programs”). In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan Dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
vehicle.
Nissan may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
dealer. If your dealer is unable to assist you, you may call
the Nissan Consumer Affairs Department at 1-877-NO
GAS EV (1-877-664-2738) to discuss your concern.
You will need to provide the Model, Model Year, VIN
(Vehicle Identification Number), mileage, maintenance
history, a detailed explanation of the concern, and why
you believe that Nissan should be responsible for the
repair. Your request will be individually investigated and
you will be informed of Nissan’s decision.
Please also review the “Supplement to the 2015
Nissan Warranty Information Booklet & 2015
Nissan OWNER’S MANUAL ” for important information concerning consumer rights in your state.
62015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
쮿
WHO IS THE WARRANTOR
Nissan1warrants all parts of your 2015 Nissan vehicle
supplied by Nissan, except for those listed elsewhere
under the caption “WHAT IS NOT COVERED.”
APPLICABILITY
쮿
This warranty is provided to the original and subsequent owner(s) of a Nissan vehicle originally distributed by Nissan which is originally sold by a Nissan
authorized Nissan dealership in the United States,
and which is registered in the U.S. and normally
operated in the United States (including Alaska and
Hawaii) and Canada.
쮿
This warranty is generally transferable from the original ‘owner other than a Nissan dealer’ (OWNER) to
subsequent owners of the vehicle at any time ownership of the vehicle is transferred, without any action on your part; except that this warranty is not
transferable but is instead void if during the first six
months after delivery to the original OWNER: (1)
ownership of the vehicle is transferred from the
original OWNER, and (2) the vehicle is registered
outside of the United States.
Your Nissan vehicle is manufactured to meet U.S.
regulations and environmental requirements. With
the exception of privately owned vehicles belonging
to members of the U.S. military or employees and
officers of the United States Government stationed
abroad, this warranty does not apply if an otherwise
covered vehicle is operated in, or relocated to, a
country other than those listed above under this
caption, except that it continues to apply if the vehicle is operated in full compliance with its proper
use as described in the applicable OWNER’S
MANUAL
2
while touring outside of the United
States, the U.S. territories or Canada for a period not
exceeding sixty (60) consecutive days or sixty (60)
days in any one 12 month period. Subject to the
transferability restriction described above, this warranty applies to a relocated vehicle which is returned
to, and is registered and normally operated in the
United States, the U.S. territories or Canada, except
for conditions due to the vehicle’s foreign operation,
e.g., use of incompatible charging devices.
Nissan makes available to you, and you are specifically required by Federal Law to use BBB AUTO
LINE [(800) 955-5100] before exercising rights or
seeking remedies under the Federal MagnusonMoss Warranty Act, 15 U.S.C. §2301, et. seq. You
are not required to first use BBB AUTO LINE if you
seek remedies not created by Title I of that Federal
law, but are required to first use BBB AUTO LINE if
you seek remedies created by state law, including
your state’s lemon law, if applicable state law provides for using a 703 compliant or similar process
before filing suit. Please refer to the pages titled
Nissan’s Customer Care Program of this booklet
and the “Supplement to 2015 Nissan Warranty Information Booklet & 2015 Nissan OWNER’S
MANUAL” for additional information.
(Continued on next page)
1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which distributes Nissan vehicles in the United States.
2 See the OWNER’S MANUAL for information relevant to proper operation of the vehicle.
2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
7
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in connection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into use, whichever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
쮿
BASIC COVERAGE
쮿
Thebasiccoverageperiodis
36 months/36,000 miles, whichever comes first.
쮿
This warranty covers any repairs needed to correct defects in materials or workmanship of all
parts and components of each new Nissan vehicle supplied by Nissan subject to the exclusions
listed under the heading “WHAT IS NOT COVERED” or, if the part is covered by one of the
separate coverages described in the following
sections of this warranty, that specific coverage
applies instead of the basic coverage.
쮿
POWERTRAIN COVERAGE
쮿
The Powertrain coverage period is 60 months or
60,000 miles, whichever comes first.
쮿
This warranty covers any repairs needed to correct defects in materials or workmanship.
쮿
Powertrain coverage applies to components
listed below, under the headings Drivetrain, Restraint System, and Electric Vehicle System, supplied by Nissan, subject to the exclusions listed
under the heading “WHAT IS NOT COVERED”.
DRIVETRAIN
Drive shafts, final drive housing and all internal
parts, universal joints, bearings, seals and gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
쮿
ELECTRIC VEHICLE (EV) SYSTEM COVERAGE
쮿
The EV System coverage period is 60 months or
60,000 miles, whichever comes first.
쮿
This warranty covers any repairs needed to correct defects in materials or workmanship.
쮿
EV System Coverage applies to components
listed below under the heading EV System, supplied by Nissan, subject to the exclusions listed
under the heading ⬙WHAT IS NOT COVERED⬙.
쮿
EV SYSTEM
Motor, Inverter unit, VCM, Reduction gear,
DC/DC converter, Onboard charger, Onboard
charger connector, and Trickle charge cable.
쮿
LITHIUM–ION BATTERY COVERAGE
The lithium-ion battery coverage period is
96 months or 100,000 miles, whichever comes
first. This warranty covers any repairs needed to
correct defects in materials or workmanship subject to the exclusions listed under the heading
⬙WHAT IS NOT COVERED⬙.
(Continued on next page)
82015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
쮿
LITHIUM-ION BATTERY CAPACITY COVERAGE
In addition to the lithium-ion Battery Coverage for
defects in materials or workmanship, the lithium-ion
battery is also warranted against capacity loss below
nine bars of capacity as shown on the vehicle’s
battery capacity level gauge for a period of
60 months or 60,000 miles, whichever comes first.
This warranty covers any repairs needed to return
battery capacity to a level of nine remaining bars
on the vehicle’s battery capacity level gauge. If
possible, the lithium-ion battery components will
be repaired or replaced, and the original lithiumion battery will be returned to the vehicle. If necessary, the lithium-ion battery will be replaced with
either a new or remanufactured lithium-ion battery.
Any repair or replacement made under this
Lithium-Ion Battery Capacity Coverage may not
return your lithium-ion battery to an “as new” condition with all 12 battery capacity bars, but it will
provide the vehicle with a capacity level of nine
bars or more on the battery capacity level gauge.
This Lithium-Ion Battery Capacity Coverage is
subject to the exclusions listed under the heading
“WHAT IS NOT COVERED.”
쮿
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rustthrough) due to corrosion in normal use is covered
for 60 months, regardless of mileage, subject to
the exclusions listed under the heading “WHAT IS
NOT COVERED”. No additional rust proofing ap-
plications are required. Perforation is a condition
in which any body sheet metal panel has corroded
from one surface through to another.
쮿
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part, during any of the New Vehicle
Limited warranties, including Emission and Seatbelt warranties, towing service to the nearest authorized Nissan LEAF certified dealer is covered.
Note: For additional information on towing please
see Roadside Assistance.
쮿
ADJUSTMENT COVERAGE
Service adjustments not usually associated with
the replacement of parts, such as wheel alignment, are covered only during the first 12 months
or 12,000 miles, whichever comes first.
쮿
REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair or replacement of a warranted part is covered
only during the first 12 months, regardless of the
mileage.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet). Any
needed parts replacement will be made using Genuine
Nissan or Nissan approved new or remanufactured
parts. Nissan reserves the right to make changes at any
time, without notice, to production and service parts in
their specifications, colors, and materials, including
those used in connection with warranty repairs. For this
reason, when approved by Nissan and at Nissan’s discretion, functionally equivalent replacement parts may
be used that do not exactly match the original production part.
OBTAINING WARRANTY SERVICE
쮿
You must take the vehicle to an authorized Nissan
LEAF certified dealer in the United States or Canada
during regular business hours at your expense in
order to obtain warranty service. The names and
addresses of authorized Nissan LEAF certified dealers are listed in telephone directories.
MAINTENANCE , DATA ACCESS, AND
RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN LEAF SERVICE & MAINTENANCE GUIDE,
and maintaining copies of all maintenance records &
receipts for review by Nissan. You are required to perform annual EV Battery Usage Reports at intervals of
12 months, 24 months, 36 months, 48 months,
60 months, 72 months, and 84 months. These EV
Battery Usage Reports can be performed by a Nissan
LEAF certified dealer or any qualified repair shop facility.
The 12 and 24 month EV Battery Usage Report will be
performed at no charge to the customer, provided the
work is done at a Nissan LEAF certified dealer. Any
damage or failure resulting from a failure to have these
required services performed, or that could have been
avoided had these services been performed, is not
covered under warranty.
(Continued on next page)
2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
9
You are also required to provide consent to give Nissan
access to data stored on vehicle systems for the purpose of vehicle diagnosis and repair. Failure to do so is
likely to result in denial of warranty coverage.
Evidence of the performance of the required maintenance should be kept and presented as proof of such
maintenance in connection with related warranty repairs. To assist you in maintaining appropriate records,
the maintenance log located in your NISSAN LEAF
SERVICE & MAINTENANCE GUIDE can be used along
with supporting repair invoices, receipts and other such
records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corrosion resulting from or caused by:
쮿
Failure to operate the vehicle in accordance with the
OWNER’S MANUAL.
쮿
Misuse, such as overloading, using the vehicle to
tow, driving over curbs, or using the vehicle as a
power source using equipment not authorized by
Nissan for this purpose.
쮿
Failure of a component not covered by warranty.
쮿
Racing and competitive driving.
쮿
Damage caused by car washes and pressure washers.
쮿
Theft, vandalism, fire, flooding, or immersion of battery in water or fluids.
쮿
Accident, collision, or being towed (Flat bed recommended).
쮿
Repairs performed by anyone other than a Nissan
LEAF certified dealer.
쮿
Glass breakage, unless resulting from defects in
material or workmanship.
쮿
Normal wear and tear, including dings, dents, chips,
or scratches.
쮿
Note: Complaints related to failure to comply with
proper use of the vehicle as described in the applicable OWNER’S MANUAL (including the lack of
availability or use of proper fluid) , or the vehicle’s
lack of compliance with local regulations or environmental requirements of any country (other than the
U.S. or Canada) are NOT covered by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corrosion resulting from or caused by:
쮿
Alteration, tampering, or improper repair.
쮿
Installation of non-Nissan approved accessories or
components.
쮿
Improper installation of any Nissan approved aftermarket accessory or component.
쮿
A vehicle whose odometer mileage has been altered, or the odometer repaired or replaced and the
actual vehicle mileage cannot be correctly and readily determined.
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title under any state’s law;
or has ever been determined to be a “total loss” or
equivalent by any insurance company, such as by payment of a cash payment of claim in lieu of repairs
because of a determination that the cost of repairs
exceeded the actual cash value of the vehicle.
LITHIUM-ION BATTERY
This warranty does not cover damage or failures resulting from or caused by:
쮿
Exposing a vehicle to ambient temperatures above
120F (49C) for over 24 hours.
쮿
Storing a vehicle in temperatures below -13F (-25C)
for over seven days.
쮿
Leaving your vehicle for over 14 days where the
lithium-ion battery reaches a zero or near zero state
of charge.
쮿
Physically damaging the lithium-ion battery or intentionally attempting to reduce the life of the lithium-ion
battery.
쮿
Exposing the lithium-ion battery to contact with a
direct flame.
쮿
Immersing any portion of the lithium-ion battery in
water or fluids.
쮿
Opening the lithium-ion battery enclosure or having
it serviced by someone other than a Nissan LEAF
certified technician.
쮿
Neglecting to follow correct charging procedures.
쮿
Use of incompatible charging devices.
쮿
Consequential damage caused by the failure to repair an existing problem.
GRADUAL CAPACITY LOSS
The lithium-ion battery (EV battery), like all lithium-ion
batteries, will experience gradual capacity loss with time
and use. Loss of battery capacity due to or resulting from
gradual capacity loss is NOT covered under this warranty
beyond the terms and limits specified in the LITHIUM-ION
BATTERY CAPACITY COVERAGE above. See your
OWNER’S MANUAL for important tips on how to maximize the life and capacity of the “Lithium-ion battery.”
(Continued on next page)
102015 NEW ELECTRIC VEHICLE LIMITED WARRANTY
DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corrosion resulting from or caused by:
쮿
Stone chipping, chemical fallout (acid rain), tree sap,
salt, hail, wind-storm, lightning, flood or other environmental conditions.
쮿
The items listed below are not covered under corrosion coverage (perforation from corrosion) .
쮿
Corrosion of outer trim parts, such as moldings.
However, corrosion of outer trim parts is warranted for 12 months or 12,500 miles, whichever
comes first.
쮿
Corrosion other than perforation, such as cosmetic or surface corrosion due to defects in materials or workmanship. This is covered under the
Basic Coverage of the New Vehicle Limited Warranty.
쮿
Special bodies or equipment not manufactured or
supplied by Nissan.
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
This warranty does not cover damage, failures or corrosion resulting from or caused by:
쮿
Lack of performance of proper maintenance services as outlined in your NISSAN LEAF SERVICE &
MAINTENANCE GUIDE.
쮿
Use of improper or dirty fluids or lubricants.
쮿
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
쮿
Failure of not having the EV Battery Usage Report
required services performed.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance services as specified in your NISSAN LEAF SERVICE &
MAINTENANCE GUIDE such as cleaning and polishing, wheel alignment, headlight aiming, replacement of
filters, replacement of windshield wiper inserts, lubricants, coolant, worn brake pads, drums and rotors.
SEAT BELTS AND TIRES
Seat belts and tires are not covered by this warranty, but
are covered by separate warranties.
(See following pages for separate warranties which may
apply to your Nissan, such as those covering vehicle
seat belts and tires.)
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