Nintendo Switch Pro Troubleshooting Guide

Trouble Shooting Steps

Nintendo Switch Pro Controller Power Issues

Applies to: Nintendo Switch

Description:

The Nintendo Switch Pro Controller does not power on, cannot be charged, or the
battery charge does not last very long.

Additional Information:

 The Nintendo Switch Pro Controller takes approximately 6 hours to fully charge.
 When fully charged, the battery duration for the Nintendo Switch Pro Controller can last

approximately 40 hours. This can be shorter depending on the software application and
functions being used.

What to Do:

1. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.

o While performing this step, verify you are using the Nintendo Switch AC adapter (model

No. HAC-002) and check for any cuts, kinks, frayed cables, etc.

o If any damage is found, or if a different charger is being used, replacing it with the

correct accessory may resolve the problem.

You can purchase the Nintendo Switch AC adapter from our Online Store.

2. Connect the Nintendo Switch AC adapter directly to the Pro Controller and to a wall

outlet.

o While charging, the recharge LED on the Pro Controller will remain lit. (Once the battery

charge is complete, the recharge LED will power off.)

Control Sticks Are Not Responding Correctly on

Nintendo Switch Pro Controller

Applies to: Nintendo Switch

Description:

The control sticks on the Nintendo Switch Pro Controller do not respond or respond incorrectly.

What to Do:

1. Ensure your Nintendo Switch console has the latest system update.

2. Verify that the Nintendo Switch Pro Controller has power and that it is paired to the console.

o While in the HOME Menu press any button on the Pro Controller.

 If one or more of the player LEDs on the controller blink and remain lit, the controller is already paired to the

console.

 If the player LEDs momentarily light up in a sequence and then shut off, the Pro Controller will need to

be paired to the console.

 If none of the player LEDs light up, the Pro Controller is out of power and will need to be recharged.

3. Once it is paired to the console, calibrate the control sticks on the Pro Controller.

o If the control sticks do not respond correctly or if the calibration fails, reset the Pro Controller by pressing

the SYNC Button once. Then press any other button to power on the controller again.

4. If the calibration was successful but the control sticks are not responding with a particular game or
application, it is possible that the Pro Controller is not compatible with that software. Check the software
manual or game packaging.

o If the software is compatible with the Pro Controller, but the control sticks are not responding or are

responding incorrectly, try the following:

 Decrease the distance between the Pro Controller and the console.

 To minimize wireless interference, ensure that the console is not placed behind a TV, under a metal object,

or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.

o If the issue persists, try testing the Pro Controller using a different compatible game or software.