Netgear WNR1000 User Manual
NETGEAR genie Apps
User Manual
November 2014
202-11496-01
350 East Plumeria Drive
San Jose, CA 95134
USA
NETGEAR genie Apps
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to register your product at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website. For product updates and web support, visit
http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR.
and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
© NETGEAR, Inc. All rights reserved.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
2
Contents
Chapter 1 Getting Started
Chapter 2 Manage Your Internet Connection
Install NETGEAR genie Apps on Smartphones and Tablets . . . . . . . . . . . . . . . . . . 6
Install the NETGEAR genie Desktop App on a Computer. . . . . . . . . . . . . . . . . . . . 7
Use the genie App to Log In to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Use Desktop genie to Log In to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Use the genie App to View Information About the App and the Router . . . . . . . 8
Use Desktop genie to View Information about the App and the Router. . . . . . . 9
Use Desktop genie to Monitor Your Internet Connection. . . . . . . . . . . . . . . . . . 11
Use Desktop genie to Perform a Speed Test of Your Internet Connection. . . . 11
Use Desktop genie to Fix an Internet Connection Problem . . . . . . . . . . . . . . . . 12
Use the genie App to Set Up Parental Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Use Desktop genie to Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use the genie App to Set Up the Traffic Meter. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Use Desktop genie to Set Up the Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 3 Manage Your WiFi Network
Use Desktop genie to Manage WiFi Connections. . . . . . . . . . . . . . . . . . . . . . . . . 20
Use Desktop genie to View the WiFi Channel Usage in Your Area . . . . . . . . . . . 20
Use Desktop genie to Change the WiFi Channel for Your Home Network . . . . 21
Use the genie App to Change the Router WiFi Settings. . . . . . . . . . . . . . . . . . . . 22
Use Desktop genie to Change the Router WiFi Settings . . . . . . . . . . . . . . . . . . . 22
Use Desktop genie to Export the Router’s WiFi Settings to a USB Device . . . . 24
Use the genie App to Set Up a Guest WiFi Network. . . . . . . . . . . . . . . . . . . . . . . 24
Use Desktop genie to Set Up a Guest WiFi Network . . . . . . . . . . . . . . . . . . . . . . 25
Use a QR Code to Connect to a WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 4 Share Files and Printers
Use the genie App to View a Network Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Use Desktop genie to View a Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Use the genie App to Send Files with Turbo Transfer. . . . . . . . . . . . . . . . . . . . . . 29
Manage the Turbo Transfer Power Saving Feature . . . . . . . . . . . . . . . . . . . . . 30
Use Desktop genie to Send Files with Turbo Transfer . . . . . . . . . . . . . . . . . . . . . 30
Share Media Between Your Mobile Device and Your Home Network . . . . . . . . 32
My Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Use Your Mobile Device to Play Media from Your Home Network . . . . . . . . 32
Play and Control Media Files on Your Mobile Devices. . . . . . . . . . . . . . . . . . . 33
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NETGEAR genie Apps
Restart My Media Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Refresh the Source Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Manage My Media File Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Use the genie App to Share Media with Chromecast. . . . . . . . . . . . . . . . . . . . . . 38
Use the genie App to Access Files on a Storage Device Attached to the Router38
Use Desktop genie to Manage a Storage Device Connected to the Router. . . 39
Use AirPrint for WiFi Access to a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
AirPrint Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 5 Android genie WiFi Analytics
View the WiFi Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Test WiFi in Different Rooms in Your Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
View the Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
View Channel Interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
View a Channel Graph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
View a WiFi Signal Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 6 Administration and Troubleshooting
Use the genie App to Register Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Use Desktop genie to Register Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Use Desktop genie to Update the Router Firmware. . . . . . . . . . . . . . . . . . . . . . . 51
Use the genie App to Reboot the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use Desktop genie to Reboot the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use Desktop genie to Run Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Use Desktop genie to Run Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Use Desktop genie to Perform a DNS Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Use Desktop genie to View a Computer Profile . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Use Desktop genie to Access Network Support . . . . . . . . . . . . . . . . . . . . . . . . . . 56
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1. Getting Started
NETGEAR provides free desktop and mobile genie apps that let you manage your router. This
manual guides you through the installation and setup procedures for both types of genie apps.
This chapter covers the following topics:
• Install NETGEAR genie Apps on Smartphones and Tablets
• Install the NETGEAR genie Desktop App on a Computer
• Use the genie App to Log In to Your Router
• Use Desktop genie to Log In to Your Router
• Use the genie App to View Information About the App and the Router
• Use Desktop genie to View Information about the App and the Router
To find out which desktop and mobile platforms are supported and get the downloads, visit the
NETGEAR genie website at
To view a list of supported routers, visit
http://www.netgear.com/landing/en-us/netgear-genie-routers.aspx.
http://www.netgear.com/genie.
1
For more information about NETGEAR product support, visit the support website at
http://support.netgear.com.
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NETGEAR genie Apps
Install NETGEAR genie Apps on Smartphones and Tablets
The mobile apps run on smart devices like phones and tablets. You can see which smart
devices are currently supported by visiting the NETGEAR genie web page.
You can use genie apps to do the following:
• Manage WiFi settings and guest access for your home network.
• Use
• With ReadySHARE, share files on a USB storage device connected to your router
• Set up or manage parental controls.
• Use the traf
• With My Media, play media on devices on your network.
To use a mobile app, you need a WiFi connection from your smartphone or iPad to your
NETGEAR home network.
Turbo Transfer to send and receive files in the network
fic meter to check your Internet usage.
To use iTunes to install the app on your iPhone or iPad:
1. Open the
2. T
ap the Free App button.
App Store and search for NETGEAR genie.
After you log in, the app downloads.
3. Go back to the home screen.
The genie app is in one of the home screens.
4. T
ap the genie app icon.
The genie Home screen displays.
To install the Android genie app:
1. Open Google Play and search for NEGEAR genie.
2. T
ap the Download button.
3. T
ap the Accept & download button to accept any terms.
The genie app is located under Apps in the home screen.
4. T
ap the genie icon.
The genie Home screen displays.
You can also use the following QR codes to get to the app stores directly:
Android AppiPad App iPhone App
Getting Started
6
NETGEAR genie Apps
Install the NETGEAR genie Desktop App on a Computer
The desktop apps run on Windows XP SP3, Vista, Windows 7, Windows 8, and Mac OS 10.6
or later.
You can use the genie desktop apps to do the following:
• Automatically repair common WiFi network problems.
• Get easy access to router features like parental controls, guest access, broadband usage
meter, speed test, AirPrint compatibility, and more.
• The network map shows all the devices on your home network.
Note: To manage your router settings with genie app, you might need to
update to new router firmware when it is available.
To download the desktop apps:
1. Visit the NETGEAR genie web page at www.NETGEAR.com/genie.
2. Click the appropriate Download button.
When you download and install the genie app, it starts automatically. If you want to use the
genie app later, click the icon on your desktop or in the Windows taskbar.
To prevent your desktop app from starting when your computer reboots:
1. Right-click the genie app icon in your system tray.
2. Select Settings.
3. Clear the Enable Autostart check box.
To use the genie app to manage a router:
1. Connect your computer to your NETGEAR router with WiFi or with an Ethernet cable.
2. Double-click the genie app icon on your desktop to display the genie app screen.
Use the genie App to Log In to Your Router
You can use the genie app to log in to your router so that you can view or change its settings.
If you are using a smartphone or tablet, you must join the router’s WiFi network. If you are
using a computer, you can use WiFi or an Ethernet wired connection.
To log in to your router from your smartphone or iPad:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Launch the genie app and tap Login.
A login prompt displays.
Getting Started
7
NETGEAR genie Apps
4. Enter the router user name and password.
The router user name is admin and the default password is password. Both are
case-sensitive.
5. T
ap OK for an Android phone or Login for an iPhone or iPad.
The genie Home screen displays.
Use Desktop genie to Log In to Your Router
To log in to your router from a computer:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Click the genie icon
The Home screen displays.
4. Select Router Settings.
A login prompt displays.
5. Enter the router user name and password.
The router user name is admin and the default password is password. The
case-sensitive.
The Router Settings screen displays with the Wireless Settings tab selected.
on your desktop or in the Windows taskbar.
password is
Use the genie App to View Information About the App and the Router
To view genie app and router information:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Launch the genie app and tap Login.
A login prompt displays.
4. Enter the router user name and password.
The router user name is admin and the default password is password. Both are
case-sensitive.
5. T
ap OK for an Android phone or Login for an iPhone or iPad.
The genie Home screen displays.
6. T
ap the Information button .
Getting Started
8
NETGEAR genie Apps
The About screen displays.
7. T
ap the License button.
The end-user license agreement (EULA) displays.
Use Desktop genie to View Information about the App and the Router
To view genie desktop app information on a Windows computer:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Click the genie icon
The Home screen displays.
4. Click the About button.
The About screen displays.
To view genie desktop app information on a Mac:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. From the menu bar
The About screen displays.
, select NETGEARGenie > About.
on your desktop or in the Windows taskbar.
Getting Started
9
2. Manage Your Internet Connection
This chapter contains the following sections:
• Use Desktop genie to Monitor Your Internet Connection
• Use Desktop genie to Perform a Speed Test of Your Internet Connection
• Use Desktop genie to Fix an Internet Connection Problem
• Use the genie App to Set Up Parental Controls
• Use Desktop genie to Set Up Parental Controls
• Use the genie App to Set Up the Traffic Meter
• Use Desktop genie to Set Up the Traffic Meter
2
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NETGEAR genie Apps
Use Desktop genie to Monitor Your Internet Connection
To monitor your Internet connection:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Click the genie icon
The Home screen displays.
4. Select Internet.
The status of your Internet connection displays.
on your desktop or in the Windows taskbar.
Use Desktop genie to Perform a Speed Test of Your Internet Connection
To perform a speed test:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Click the genie icon
The Home screen displays.
on your desktop or in the Windows taskbar.
Manage Your Internet Connection
11
NETGEAR genie Apps
4. Select Internet.
5. In the Speed Test field, type the URL for a website.
6. Click the Speed T
The download speed from the website displays.
est button.
Use Desktop genie to Fix an Internet Connection Problem
To fix an Internet connection problem:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Click the genie icon
The Home screen displays.
4. Select Internet.
If your Internet connection is not working, the Internet pane on the Home screen is red.
The genie app tries to detect and fix the problem:
on your desktop or in the Windows taskbar.
The screen adjusts based on the results:
Manage Your Internet Connection
12
NETGEAR genie Apps
• If the Internet connection is restored, the screen shows a green line between the
router and the Internet.
• If the Internet connection does not work, genie displays information about the
problem that was detected such as a disconnected cable.
Use the genie App to Set Up Parental Controls
Parental controls allow you to control the Internet content on your home network.
To set up parental controls using a smartphone or tablet:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Launch the genie app and tap Login.
A login prompt displays.
4. Enter the router user name and password.
The router user name is admin and the default password is password. Both are
case-sensitive.
5. T
ap OK for an Android phone or Login for an iPhone or iPad.
The genie Home screen displays.
ap the Parental Controls button .
6. T
The first time you tap to select Parental Controls, it takes some time to load the page.
OpenDNS account prompt displays.
7. If you already set up parental control on your router, tap the Yes button and log in.
Otherwise, tap the No button and create an OpenDNS account for Parental Controls.
The genie app Parental Controls screen displays:
An
8. Slide the ON/OFF button to the ON position.
The genie app sends the command to your router and waits for the response. When
parental controls is turned on, you can view or change the following settings:
Manage Your Internet Connection
13
NETGEAR genie Apps
• Filtering Level. Contains five levels that can limit access to Internet content: (1) High,
(2) Moderate, (3) Low, (4) Minimal, and (5) None.
• Change Custom Settings. Open a web browser and log in to OpenDNS.
choose which categories to block from the category list.
• OpenDNS Account. Display the login name. Once the router is managed the first
time by an OpenDNS user
settings.
, only that user can manage this router's Parental Controls
Use Desktop genie to Set Up Parental Controls
Parental controls allow you to control the Internet content on your home network. After
installation, Live Parental Controls automatically starts.
To set up Live Parental Controls:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
Then
3. Click the genie icon
The Home screen displays.
4. Select Parental Controls.
NETGEAR genie checks the firmware for your router to make sure that it supports the
parental controls feature. If your Internet connection is working, the browser automatically
goes online and displays the Parental Controls web page.
5. Click either the W
6. Follow the onscreen instructions to download and install the NETGEAR Live Parental
Controls management utility
indows Users or Mac Users button.
on your desktop or in the Windows taskbar.
.
7. Click the Next button.
Manage Your Internet Connection
14
NETGEAR genie Apps
8. Read the note and click the Next button again to proceed.
Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log
in or create a free account.
9. Select the radio button that applies to you:
• If you already created an OpenDNS account, leave the Ye
s radio button selected.
• If you did not yet create an OpenDNS account, select the No radio button.
10. Click the Next button.
If you are creating an account, the Create a free OpenDNS account screen displays.
11. Complete the fields and click the Next button.
After you log on or create your account, the filtering level screen displays.
12. Select a filtering level and click the Next button.
The Setup is complete screen displays.
13. Click the T
ake me to the status screen button.
Parental controls are set up for the router.
Manage Your Internet Connection
15
NETGEAR genie Apps
Use the genie App to Set Up the Traffic Meter
The traffic meter measures Internet traffic on your network. You can view traffic for today,
yesterday, this week, this month, or last month. Each time period includes data for:
• Connection time
• Upload/average
• Download/average
• T
otal/average
To set up the traffic meter from your smartphone or tablet:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Launch the genie app and tap Login.
A login prompt displays.
4. Enter the router user name and password.
The router user name is admin and the default password is password. Both are
case-sensitive.
5. T
ap OK for an Android phone or Login for an iPhone or iPad.
The genie Home screen displays.
6. T
ap the Traffic Meter button .
7. Slide the ON/OFF button to the ON position.
The genie app sends the message to your router to turn on the traffic meter.
Manage Your Internet Connection
16
The screen adjusts.
NETGEAR genie Apps
When the traffic meter is turned off,
these settings do not display.
When the traffic meter is on and set up,
data displays in this area.
8. Adjust the settings as needed:
• Monthly Limit.
• Counter Start Day.
Traffic limit by MB per month.
The date to restart the counter. Select a number from 1 to 28.
(Each month includes at least 28 days.)
• Counter Start T
• T
raffic Volume Limit. Select an option: No Limit, Download Only, or
ime. The time to restart the counter.
Upload/Download.
9. When you finish, tap the Save button.
Your settings are saved.
Use Desktop genie to Set Up the Traffic Meter
The traffic meter measures Internet traffic on your network. You can view traffic for today,
yesterday, this week, this month, or last month. Each time period includes data for:
• Connection time
• Upload/average
• Download/average
• T
otal/average
To set up the traffic meter with desktop genie:
1. Open the app that you use to manage your WiFi connections.
2. Locate your home network and join it.
3. Click the genie icon
on your desktop or in the Windows taskbar.
Manage Your Internet Connection
17
NETGEAR genie Apps
The Home screen displays.
4. Select Router Settings.
A login prompt displays.
5. Enter the router user name and password.
The router user name is admin and the default password is password.
6. Click the Traffic Meter tab.
The Traffic Meter screen displays.
7. Select the Enable radio button or the Disable radio button.
8. Click the OK button.
The app receives a router response and the screen updates.
9. Adjust the settings as needed:
• Monthly Limit. Traffic limit by MB per month.
• Counter Start Day. The date to restart the counter. Select a number from 1 to 28.
(Each month includes at least 28 days.)
• Counter Start Time. The time to restart the counter.
• Traffic Volume Limit. Select an option: No Limit, Download Only, or
Upload/Download.
10. When you finish, tap the Save button.
Manage Your Internet Connection
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