NETGEAR WNDR3800-100NAS User Manual
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
User Manual
350 East Plumeria Drive
San Jose, CA 95134
USA
October 2011
202-10806-02
v1.0
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
©2011 NETGEAR, Inc. All rights reserved
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language in any form or by any means without the written permission of NETGEAR, Inc.
Techn ical Supp o rt
Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or
for more information about the topics covered in this manual, visit the Support website at
http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/app/answers/detail/a_id/984
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change
without notice. Other brand and product names are registered trademarks or trademarks of their respective
holders. © 2011 NETGEAR, Inc. All rights reserved.
Statement of Conditions
To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes
to the products described in this document without notice. NETGEAR does not assume any liability that may occur
due to the use, or application of, the product(s) or circuit layout(s) described herein.
2
Contents
Chapter 1 Hardware Setup
Chapter 2 Getting Started with NETGEAR Genie
Premium Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ReadySHARE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Video Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ClearChannel Selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
TiVo Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpack Your New Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Prepare the Router for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Position Your Wireless Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Router Setup Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Use Standard TCP/IP Properties for DHCP . . . . . . . . . . . . . . . . . . . . . . 16
Gather ISP Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wireless Devices and Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . 16
Types of Logins and Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
NETGEAR Genie Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Use NETGEAR Genie after Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Upgrade Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Router Dashboard (Basic Home Screen) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Add Wireless Devices or Computers to Your Network. . . . . . . . . . . . . . . . 20
Manual Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Wi-Fi Protected Setup (WPS) Method . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3 Genie Basic Settings
Internet Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Internet Setup Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Attached Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
ReadySHARE USB Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Basic Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Wireless Settings Screen Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Change WPA Security Option and Passphrase . . . . . . . . . . . . . . . . . . . 28
Guest Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Set Up a Video Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Guest Network Wireless Security Options . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 4 Genie Advanced Home
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
WPS Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
WAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
LAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
LAN Setup Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Use the Router as a DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Quality of Service (QoS) Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 5 USB Storage
USB Drive Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
ReadySHARE Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Safely Remove a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
File Sharing Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Add or Edit a Network Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
ReadySHARE Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
ReadySHARE Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
USB Control Center Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Control Center Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
USB Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Scan with a Multi-Function Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
USB Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
USB Storage Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Play WNDR3800 Media on TiVo with ReadyDLNA . . . . . . . . . . . . . . . . . . 62
Specify Approved USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Connect to the USB Drive from a Remote Computer. . . . . . . . . . . . . . . . . 63
Access the Router’s USB Drive Remotely Using FTP . . . . . . . . . . . . . . 63
Chapter 6 Security
Keyword Blocking of HTTP Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Block Services (Port Filtering) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Schedule Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 7 Administration
Upgrade the Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
View Router Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Router Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Internet Port (WAN) Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Wireless Settings (2.4 GHz) and Wireless Settings (5 GHz) . . . . . . . . . 76
Guest Network (2.4 GHz) and Guest Network (5 GHz) . . . . . . . . . . . . .76
View Logs of Web Access or Attempted Web Access . . . . . . . . . . . . . . . .77
Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Back up Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Set Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Set Up Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Access the Connected USB Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 82
Before You Back up a Large Amount of Data. . . . . . . . . . . . . . . . . . . . . 83
Change the Partition Scheme. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 8 Advanced Settings
Advanced Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Wireless Repeating Function (WDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Wireless Repeating Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Set Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Set Up a Repeater Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Port Forwarding and Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Remote Computer Access Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Port Triggering to Open Incoming Ports . . . . . . . . . . . . . . . . . . . . . . . . . 94
Port Forwarding to Permit External Host Communications . . . . . . . . . . 96
How Port Forwarding Differs from Port Triggering . . . . . . . . . . . . . . . . . 97
Set Up Port Forwarding to Local Servers. . . . . . . . . . . . . . . . . . . . . . . . . . 97
Add a Custom Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Editing or Deleting a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . 99
Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
USB Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Universal Plug and Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Chapter 9 Troubleshooting
Quick Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Troubleshooting with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Power LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Internet or Ethernet Port LEDs Are Off. . . . . . . . . . . . . . . . . . . . . . . . . 114
Wireless LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Incorrect Date or Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Appendix A Supplemental Information
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Appendix B Notification of Compliance
Index
6
1. Hardware Setup
Getting to know your wireless router
1
The N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800 provides
high-performance wireless Internet access that is ideal for high-demand applications such as
streaming HD video and multiplayer games. Its dual band design provides the maximum
flexibility for configuring a home network. This is because the router contains two different types
of wireless radios to support connections on both 2.4 GHz and 5.0 GHz wireless links.
For help installing your new router, see the installation guide that came in the box.
This chapter contains the following sections:
• Premium Features
• Unpack Your New Router
• Prepare the Router for Installation
• Hardware Features
• Position Your Wireless Router
For more information about the topics covered in this manual, visit the Support website at
http://support.netgear.com.
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Premium Features
Your router includes premium features, which are described in this section.
ReadySHARE
ReadySHARE makes it easy to access shared files on your network, to upload files remotely,
and to share a network printer.
ReadySHARE USB Storage
Attach a USB flash drive or storage device to the USB port on your router. Then access the
files through your home network.
ReadySHARE Cloud
ReadySHARE Cloud gives you remote access over the Internet to a USB storage device that
is connected to your router’s USB port. Using this feature, you can also invite friends and
family members to access the shared contents on the USB device.
In addition to remotely sharing anything stored on the USB device connected to your router,
you can:
• Control friends’ and family’s access to each item stored on the USB device.
• Invite new users to access the shared contents.
See ReadySHARE Cloud on page 52.
ReadySHARE Print
ReadySHARE Print lets you connect a USB printer to the router’s USB port, and access it
wirelessly. See
To learn more about ReadySHARE, see www.netgear.com/readyshare.
ReadySHARE Print on page 55.
Video Mode
To prevent packet drops or jitter when streaming high-quality video, NETGEAR recommends
that you create a separate Wi-Fi network on the 5 GHz radio band of your router, and connect
all of your media-streaming devices, or PCs that you use to stream video, to this Wi-Fi
network. See
Set Up a Video Network on page 30.
ClearChannel Selector
Wireless networks are often congested with interference from neighboring Wi-Fi routers, as
well as from other household appliances. The ClearChannel Selector feature on your router
automatically scans for the clearest and fastest available channels, dynamically avoiding
Hardware Setup
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
busy Wi-Fi channels. ClearChannel Selector is enabled by default on your WNDR3800
router.
TiVo Support
This feature allows your TiVo to access media files stored on a USB device that is connected
to your router. The TiVo must be on the same network as the router. This feature supports the
following file formats:
• Video. See and play back mpeg1, and mpeg2 files.
• Music. See and play back MP3 files.
• Pictures. View images in jpg format.
For more information about how to enable TiVo support, see Media Server Settings on
page 61.
Hardware Setup
9
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Slide-on router stand
N600 Wireless Router
Power adapter cord
Ethernet cable
Installation guide (not shown)
Unpack Your New Router
Your box should contain the following items:
• N600
• A slid
• AC power a
• A
• NETGEAR Inst
If any of the parts are incorrect, missing, o
Wireless Dual Band Gigabit Router Premium Edition WNDR3800
e-on stand for your router
dapter (plug varies by region)
yellow Ethernet cable
allation Guide with cabling and router setup instructions
r damaged, contact your NETGEAR dealer. Keep
the carton, including the original packing materials, in case you need to return the product for
repair. See Position Your Wireless Router on p
age 14 for information about where to place
and how to position your router.
Figure 1. Review the box contents
Hardware Setup
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Restore
Factory
Settings
button
Power 2.4 GHz USB Internet Ethernet (LAN) Wireless On/Off WPS5 GHz
Prepare the Router for Installation
1. Carefully remove the protective film from the top of your router.
2. Set up your
arrow on the base with the arrow on
the back of the case, and sliding the
router onto the base.
Figure 2. Align arrow on base with
arrow on case back
3. Place your router in an area suitable
for installation (near an AC power
outlet and accessible to the Ethernet
cables for your wired computers). See
Position Your Wireless Router on
page 14 for more information.
router by aligning the
Hardware Features
Before you cable your router, take a moment to become familiar with the label and the front
and back panels. Pay particular attention to the LEDs on the front panel.
Front Panel
The router front panel has the LEDs and icons shown in the figure. Note that the Wireless
and WPS icons are buttons.
Figure 3. Front panel LED and button icons
Hardware Setup
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
The front panel has status LEDs that you can use to monitor and verify various conditions.
There are also two buttons on the right (or at the bottom if the router is in its stand). The LEDs
are described in the following table.
Table 1. LED Descriptions
LED Description
Power/Test • Solid amber. The router is starting up after being powered on.
lid green. The router startup has completed and the router is ready.
• So
• Off.
• Blinking green. The firmware is corrupted. See www.netgear.com/support.
• Bl
Power is not supplied to the router.
inking amber. The firmware is upgrading, or the Restore Factory Settings button was
pressed.
2.4 GHz
5 GHz
USB
Internet
LAN (1-4) • Solid green. A LAN port has detected a 1 Gbps link with an attached device.
• Solid. The unit is operating in 11n mode at 2.4 GHz.
• Off.
• Solid. The unit is operating in 11n mode at 5 GHz.
• Off.
• Solid. The USB device had been accepted by the router and is ready to be used.
• Blinking. Th
• Off. N
• Solid green. An IP address has been received; ready to transmit data.
• Solid amber. The Ethernet cable connection to the modem has been detected.
• Off. No
• So
• Off. No
The 11n 2.4 GHz wireless radio is off.
The 11n 5 GHz wireless radio is off.
e USB device is in use.
o USB device is connected, or the Safely Remove Hardware button has been clicked and
it is now safe to remove the attached USB device.
Ethernet cable is connected to the modem.
lid amber. One or more LAN ports have detected a 10/100 Mbps link with an attached
device.
link is detected on any of the 4 LAN ports.
The WLAN and WPS buttons toggle the WLAN and WPS functions on and off.
•
WLAN On/Off button. Pressing and holding the wireless LAN button for 2 seconds
turns the 2.4 GHz and 5 GHz wireless radios on and off. If the 2.4 GHz and 5 GHz LEDs
are lit, th
en the wireless radio is on. If these LEDs are off, then the wireless radios are
turned off and you cannot connect wirelessly to the router.
•
WPS button. You can use this button to use WPS to add a wireless device or
computer to your wireless network. The LED
below the WPS button blinks green when
the router is trying to add the wireless device or computer. The LED stays solid green
when wireless security is enabled in the router.
Hardware Setup
12
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Power AC power
On/Off adapter outlet
LAN
Ethernet
ports
Internet
WAN
port
USB
port
Preset login information Serial number
MAC address
Restore Factory Settings
Back Panel
The back panel has the On/Off button and the port connections shown here and described
below.
Figure 4. Back panel features
• The four local (LAN) 10/100/1000 Mbps Ethernet ports are for cabling the router to local
computers.
• Th
e Internet (WAN) 10/100/1000 Mbps Ethernet port is for cabling the router to a cable or
DSL modem.
• The USB 2.0
storage device.
port (backward compatible to USB 1.0/1.1) can be used to attach a USB
Label
The label on the bottom of the router shows the router’s Restore Factory Settings button,
preset login information, MAC address, and serial number.
Figure 5. Information on the router labe l
See Basic Wireless Settings on page 26 for information about preset security. See Factory
Default Settings on p
the factory setting values.
age 119 for information about the Restore Factory Settings button and
Hardware Setup
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Position Your Wireless Router
The router lets you access your network from virtually anywhere within the operating range of
your wireless network. However, the operating distance or range of your wireless connection
can vary significantly depending on the physical placement of your router. For example, the
thickness and number of walls the wireless signal passes through can limit the range. For
best results, place your router:
• Near the center of the area where your computers and other devices operate, and
preferably within line of sight to your wireless devices.
• So it is accessible to an AC power outlet and near Ethernet cables for wired computers.
• In an elevated location such as a high shelf, keeping the number of walls and ceilings
between the router and your other devices to a minimum.
• Away from electrical devices that are potential sources of interference, such as ceiling
fans, home security systems, microwaves, PCs, or the base of a cordless phone or
GHz cordless phone.
2.4
• Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large
expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and
concrete can also affect your wireless signal.
• With the antenna in a vertical position to provide the best side-to-side coverage or with
the antenna in a horizontal position to provide the best up-and-down coverage, as
applicable.
Also be aware that when you use multiple access points, it is better if adjacent access points
use different radio frequency channels to reduce interference. The recommended channel
spacing between adjacent access points is 5 channels (for example, use Channels 1 and 6,
or 6 and 11).
Note: Failure to follow these guidelines can result in significant
performance degradation or the inability to wirelessly connect to the
router.
Hardware Setup
14
2. Getting Started with NETGEAR Genie
Connecting to the router
2
This chapter explains how to use NETGEAR Genie to set up your router after you complete
cabling as described in the installation guide and in the previous chapter in this book.
This chapter contains the following sections:
• Router Setup Preparation
• Types of Logins and Access
• NETGEAR Genie Setup
• Use NETGEAR Genie after Installation
• Upgrade Router Firmware
• Router Dashboard (Basic Home Screen)
• Add Wireless Devices or Computers to Your Network
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Router Setup Preparation
You can set up your router with the NETGEAR Genie automatically, or you can use the Genie
menus and screens to set up your router manually. However, before you start the setup
process, you need to have your ISP information on hand and make sure the laptops, PCs,
and other devices in the network have the settings described here.
Use Standard TCP/IP Properties for DHCP
If you set up your computer to use a static IP address, you need to change the settings so
that it uses Dynamic Host Configuration Protocol (DHCP).
Gather ISP Information
If you have DSL broadband service, you might need the following information to set up your
router and to check that your Internet configuration is correct. Your Internet service provider
(ISP) should have provided you with all of the information needed to connect to the Internet. If
you cannot locate this information, ask your ISP to provide it. When your Internet connection
is working, you no longer need to launch the ISP’s login program on your computer to access
the Internet. When you start an Internet application, your router automatically logs you in.
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this is rare)
Wireless Devices and Security Settings
Make sure that the wireless device or computer that you are using supports WPA or WPA2
wireless security, which is the wireless security supported by the router. See
Settings on page 26for information about the router’s preconfigured security settings.
Basic Wireless
Types of Logins and Access
There are separate types of logins that have different purposes. It is important that you
understand the difference so that you know which login to use when.
• Router login logs you in to the router interface from NETGEAR Genie. See Use
NETGEAR Genie after Installation on page 18 for details about this login.
• ISP login logs you in to your Internet service. Your service provider has provided you with
this login information in a letter or some other way. If you cannot find this login
information, contact your service provider.
• Wireless network key or password. Your router is preset with a unique wireless
network name (SSID) and password for wireless access. This information is on the label
located on the bottom of your router.
Getting Started with NET GEAR Genie
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
NETGEAR Genie Setup
NETGEAR Genie runs on any device with a Web browser. It is the easiest way to set up the
router because it automates many of the steps and verifies that those steps have been
successfully completed. It takes about 15
To use NETGEAR Genie to set up your router:
1. Turn the router on by pressing the On/Off button, if not done yet.
2. Make sure that your device is connected with an Ethernet cable (wired) or wirelessly (with
the preset security settings listed on the bottom label) to your router.
3. Launch your Internet browser.
• If this is the first time you are setting up the Internet connection for your router, the
browser automatically goes to http://www.routerlogin.net, and the NETGEAR Genie
screen displays.
• If you already used the NETGEAR Genie, type http://www.routerlogin.net in the
address field for your browser to display the NETGEAR Genie screen. See
NETGEAR Genie after Installation on page 18.
minutes to complete.
Use
4. Follow the onscreen instructions to complete NETGEAR Genie setup. NETGEAR Genie
guides you through connecting the router to the Internet.
If the browser cannot display the web page:
• Make sure that the computer is connected to one of the four LAN Ethernet ports, or
wirelessly to the router.
• Make sure that the router is fully up and running. Its wireless LED should turn on.
• Close and re-open the browser to make sure the browser does not cache the previous
page.
• Browse to http://routerlogin.net.
• If the computer is set to a static or fixed IP address (this is uncommon), change it to
obtain an IP address automatically from the router.
If the router does not connect to the Internet:
1. Review your settings to be sure that you have selected the correct options and typed
everything correctly.
2. Contact your ISP to verify that you have the correct configuration information.
3. Read Chapter 9, Troubleshooting. If problems persist, register your NETGEAR product and
contact NETGEAR Technical Support.
Getting Started with NETGEAR Genie
17
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
admin
********
CAUTION:
Use NETGEAR Genie after Installation
When you first set up your router, NETGEAR Genie automatically starts when you launch an
Internet browser on a computer that is connected to the router. You can use NETGEAR
Genie again if you want to view or change settings for the router.
1. Laun
2. Ty
3. Enter admin for the router user name and password for the router password, both in
ch your browser from a computer or wireless device that is connected to the router.
pe http://www.routerlogin.net or http://www.routerlogin.com.
The login window displays:
lowercase letters.
Note: The router user name and password are different from the user name
and p
assword for logging in to your Internet connection. See Types of Logins
and Access o
n page 16 for more information.
Upgrade Router Firmware
When you set up your router and are connected to the Internet, the router automatically checks
for you to see if a newer firmware is available. If it is, a message is displayed on the top of the screen
See Upgrade the Router Firmware o
firmware.
Click the message when it shows up, and click Y
firmware. After the upgrade, the router restarts.
Do not try to go online, turn off the router, shut down the computer, or do
anything else to the router until the router finishes restarting and the Power
LED has stopped blinking for several seconds.
Getting Started with NET GEAR Genie
n page 72 for more information about upgrading
es to upgrade the router with the latest
.
18
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Menus
(Click the
Advanced
tab to view
more)
Language
Help
Dashboard
(Click to
view
details)
Router Dashboard (Basic Home Screen)
The router Basic Home screen has a dashboard that lets you see the status of your Internet
connection and network at a glance. You can click any of the six sections of the dashboard to
view more detailed information. The left column has the menus, and at the top there is an
Advanced tab that is used to access additional menus and screens.
Figure 6. Router Basic Home screen with dashboard, language, and online help
• Home. This dashboard screen displays when you log in to the router.
• Internet.
• W
ireless. View or change the wireless settings for your router.
• Att
ached Devices. View the devices connected to your network.
• Parent
Set, update, and check the ISP settings of your router.
al Controls. Download and set up parental controls to prevent objectionable
content from reaching your computers.
• ReadyShare.
If you connected a USB storage device to the router, then it is displayed
here.
• Guest Network. Set up
a guest network to allow visitors to use your router’s Internet
connection.
• Adva
nced tab. Set the router up for unique situations such as when remote access by IP
or by domain name from the Internet is needed. See Chapter 8, Advanced Settings.
Using this tab requires a solid understanding of networking concepts.
• Help & Support. Go to
the NETGEAR support site to get information, help, and product
documentation. These links work once you have an Internet connection.
Getting Started with NETGEAR Genie
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Add Wireless Devices or Computers to Your Network
Choose either the manual or the WPS method to add wireless devices, and other equipment
to your wireless network. See Guest Networks o
guest network.
Manual Method
To connect manually:
n page 29 for instructions on how to set up a
1. Op
2. Loo
3. Enter th
4. Repeat
en the software that manages your wireless connections on the wireless device
(laptop computer, gaming device, iPhone) that you want to connect to your router. This
software scans for all wireless networks in your area.
k for your network and select it. If you did not change the name of your network during
the setup process, look for the default Wi-Fi network name (SSID) and select it. The default
SSID is located on the product label on the bottom of the router.
e router password and click Connect. The default router passphrase is located on
the product label on the bottom of the router.
steps 1–3 to add other wireless devices.
Wi-Fi Protected Setup (WPS) Method
Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to
a home network while maintaining security. To use WPS, make sure that all wireless devices
to be connected to the network are Wi-Fi certified and support WPS. During the connection
process, the client gets the security settings from the router so that every device in the
network has the same security settings.
To use WPS to join the wireless network:
If your wireless device supports WPS (Push 'N' Conne
1. Press the WPS butto
2. Wit
3. Repeat
hin 2 minutes, press the WPS button on your wireless device or follow the WPS
instructions that came with the device. The device is now connected to your router.
steps 1–2 to add other WPS wireless devices.
n on the router front panel .
ct), follow these steps:
Getting Started with NET GEAR Genie
20
3. Genie Basic Settings
Your Internet connection and network
3
This chapter explains the features available from the Genie Basic Home screen, shown in the
following figure:
This chapter contains the following sections:
• Internet Setup
• Attached Devices
• Parental Controls
• ReadySHARE USB Storage
• Basic Wireless Settings
• Guest Networks
21
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Scroll to view
more settings
Internet Setup
The Internet Setup screen is where you view or change ISP information.
1. From the Home
The fields that display in the Internet Setup screen depend on whether or not your
Internet connection requires a login.
• Ye
• No.
2. Enter t
If you have problems with your connection, check the ISP settings.
s. Select the encapsulation method and enter the login name. If you want to
change the login time-out, enter a new value in minutes.
Enter the account and domain names, only if needed.
he settings for the IP address and DNS server. The default settings usually work fine.
screen, select Internet. The following screen displays:
3. Click Apply to save
4. Click T
1 minute, see Chapter 9, Troubleshooting.
est to test your Internet connection. If the NETGEAR website does not display within
your settings.
Internet Setup Screen Fields
The following descriptions explain all of the possible fields in the Basic Settings screen. Note
that which fields display in this screen depends on whether or not an ISP login is required.
Does Your ISP Require a Login? Answe
These fields display when no login is required:
• Acco
• Doma
These fields display when your ISP requires a login:
unt Name (If required). Enter the account name provided by your ISP. This might
also be called the host name.
in Name (If required). Enter the domain name provided by your ISP.
Genie Basic Settings
r either yes or no.
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
• Internet Service Provider Encapsulation. ISP types. The choices are PPPoE, PPTP, or
L2TP.
• Login. The login name provided by your ISP. This is often an email address.
• Password. The password that you use to log in to your ISP.
• Connection Mode. Set the Connection Mode to Dial on Demand, Always On, or
Manually Connect.
With the default setting, Dial on Demand, a PPPoE/PPTP/L2TP connection automatically
starts when there is outbound traffic to the Internet, and it automatically terminates if the
connection is idle based on the value in the Idle Timeout setting.When the Connection
Mode is set to Always On, the PPPoE/PPTP/L2TP connection automatically starts when
the computer boots up, but the connection does not time out. The router will keep trying
to bring up the connection if it is disconnected for some reason.If you select Manually
Connect, you must go to the Router Status screen and click the Connect button in order
to connect to the Internet. The manual connection does not time out and you have to click
the Disconnect button on the Router Status screen to disconnect it.
• Idle Timeout (In minutes). If you want to change the login timeout, enter a new value in
minutes. This determines how long the router keeps the Internet connection active after
there is no Internet activity from the LAN. Entering a value of 0 (zero) means never log
out.
Internet IP Address.
• Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP
automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP’s router to which your router will
connect.
Domain Name Server (DNS) Address. The DNS server is used to look up site addresses
based on their names.
• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP
automatically assigns this address.
• Use These DNS Servers. If you know that your ISP does not automatically transmit DNS
addresses to the router during login, select this option, and enter the IP address of your
ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
Router MAC Address. The Ethernet MAC address used by the router on the Internet port.
Some ISPs register the MAC address of the network interface card in your computer when
your account is first opened. They will then accept traffic only from the MAC address of that
computer. This feature allows your router to use your computer’s MAC address (this is also
called cloning).
• Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router will capture and use the MAC address of the
computer that you are now using. You have to use the one computer that is allowed by
the ISP.
• Use This MAC Address. Enter the MAC address that you want to use.
Genie Basic Settings
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Attached Devices
You can view all computers or devices that are currently connected to your network here.
From the Basic Home screen, select Attached Devices to display the following screen:
Wired devices are connected to the router with Ethernet cables. Wireless devices have joined
the wireless network.
(number). The order in which the device joined the network.
• #
• IP Address. The I
network. Note that this number can change if a device is disconnected and rejoins the
network.
• MAC Addres
address is typically shown on the product label.
• Devic
You can click Refresh t
e Name. If the device name is known, it is shown here.
P address that the router assigned to this device when it joined the
s. The unique MAC address for each device does not change. The MAC
o update this screen.
Genie Basic Settings
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Parental Controls
The first time you select Parental Controls from the Basic Home screen, you are
automatically directed to the Internet, where you can learn more about Live Parental Controls
or download the application. The following screen displays:
ReadySHARE USB Storage
You can view information about a USB storage device that is connected to the router’s USB
port here. From the Basic Home screen, select ReadySHARE to display the USB Storage
(Basic Settings) screen:
Genie Basic Settings
25
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
This screen displays the following:
• Basic.The Basic feature allows you to manage files and folders on a USB storage device
that is connected to the USB port of the router.
• ReadySHARE Cloud. ReadySHARE Cloud gives you remote access over the Internet to
a USB storage device that is connected to your router’s USB port.
• ReadySHARE Printer . ReadySHARE Print lets you connect a USB printer to the router’s
USB port, and access it wirelessly.
• Network/Device Name. The default is \\readyshare. This is the name used to access the
USB device connected to the router.
• Available Network Folders. The folders on the USB device.
Share Name. If only one device is connected, the default share name is USB_Storage.
You can click the name shown or you can type it in the address field of your Web browser.
If Not Shared is shown, the default share has been deleted and no other share for the
root folder exists. Click the link to change this setting.
Read/Write Access. Shows the permissions and access controls on the network folder:
All – no password (the default) allows all users to access the network folder. The user
name (account name) for All – no password is guest. The password for admin is the
same one that you use to log in to the router. By default, it is password.
Folder Name. Full path used by the network folder.
Volume Name. Volume name from the storage device (either USB drive or HDD).
Total/Free Space. Shows the current utilization of the storage device.
• Edit. Click the Edit button to edit the Available Network Folders settings.
• Safely Remove a USB Device. Click to safely remove the USB device attached to your
router.
You can click Refresh to update this screen.
For more information about USB storage, see Chapter 5, USB Storage.
Basic Wireless Settings
The Wireless Settings screen lets you view or configure the wireless network setup.
The WNDR3800 router comes with preset security. This means that the Wi-Fi network name
(SSID), network key (password), and security option (encryption protocol) are preset in the
factory. You can find the preset SSID and password on the bottom of the unit.
Note: The preset SSID and password are uniquely generated for every
device to protect and maximize your wireless security.
Genie Basic Settings
26
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
To view or change basic wireless settings:
NETGEAR recommends that you do not change your preset security settings. If you do
decide to change your preset security settings, make a note of the new settings and store it in
a safe place where you can easily find it.
If you use a wireless computer to change the wireless network name (SSID) or other wireless
security sett
computer with a wired connection to access the router.
ings, you are disconnected when you click Apply. To avoid this problem, use a
1. On the
You can scroll down to view the 5 GHz wireless network settings. The screen sections,
settings, and procedures are explained in the following sections.
2. Ma
3. Set up and
wirelessly. If they do not, check the following:
• Is your wireless de
• Does you
• If yo
Basic Home screen, select Wireless to display the Wireless Settings screen.
ke any changes that are needed, and click Apply to save your settings.
test your wireless devices and computers to make sure that they can connect
vice or computer connected to your network or another wireless
network in your area? Some wireless devices automatically connect to the first open
network (without wireless security) that they discover.
r wireless device or computer show up on the Attached Devices screen? If it
does, then it is connected to the network.
u are not sure what the network name (SSID) or password is, look on the label on
the bottom of your router.
Wireless Settings Screen Fields
Region Selection
The location where the router is used. Select from the countries in the list. Note that in the
United States, the region is fixed to United States and is not interchangeable.
Genie Basic Settings
27
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Wireless Network
2.4 GHz b/g/n and 5.0 GHz a/n
The b/g/n and a/n notation references the 802.11 standards of conformance. For instance,
the 2.4 b/g/n conforms to 802.11b, 802.11g, and 802.11n at 2.4 GHz radio frequency.
Enable SSID Broadcast. This settin
stations can see this wireless name (SSID) in their scanned network lists. This check box is
selected by default. To turn off the SSID broadcast, clear the Allow Broadcast of Name
(SSID) check box and click Apply.
Enable Wireless Isolation.
wireless devices) that join the network can use the Internet, but cannot access each other or
access Ethernet devices on the network.
Name (SSID). The
(maximum) name in this field. This field is case-sensitive. The default SSID is randomly
generated, and NETGEAR strongly recommends that you do not change this.
Channel.
through 13. (For products in the North America market, only channels 1 through 11 can be
operated.) Do not change the channel unless you experience interference (shown by lost
connections or slow data transfers). If this happens, experiment with different channels to see
which is the best.
This setting is the wireless channel used by the gateway. Enter a value from 1
SSID is also known as the wireless network name. Enter a 32-character
If this check box is selected, then wireless clients (computers or
g allows the router to broadcast its SSID so wireless
Mode. Up to
the network. g & b supports up to 54 Mbps. The 300 Mbps setting allows 802.11n devices to
connect at this speed.
130 Mbps is the default and allows 802.11n and 802.11g wireless devices to join
Security Options Settings
The Security Options section of the Wireless Settings screen lets you change the security
option and passphrase. Please note that NETGEAR recommends that you not change the
security option or passphrase, but if you want to change these settings, this section
explains how. Do not disable security.
Change WPA Security Option and Passphrase
1. Under Security Options, select the WPA option you want.
2. In the Passphrase field that displays when you select a WPA security option, enter the
network key (passphrase) that you want to use. It is a text string from 8 to 63 characters.
Genie Basic Settings
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
Guest Networks
Adding a guest network allows visitors at your home to use the Internet without giving them
your wireless security key. You can add a guest network to each wireless network: 2.4 GHz
b/g/n and 5.0 GHz a/n.
To set up a guest network:
1. Select Basic > Guest Network to
2. For a 5 GHz network, scroll down to view that section of the Guest Network screen.
3. Select any of the
Enable Guest Network. Whe
and guests can connect to your network using the SSID of this profile.
following wireless settings:
display the following screen:
n this check box is selected, the guest network is enabled,
Enable SSID Broadcast. If this ch
broadcasts its name (SSID) to all wireless stations. Stations with no SSID can adopt the
correct SSID for connections to this access point.
Enable Video Network
Set Up a Video Network on p
Allow guest to access My Local Network. If this check box is select
connects to this SSID has access to your local network, not just Internet access.
Enable Wireless Isolation. If this che
or wireless devices) that join the network can use the Internet, but cannot access each
other or access Ethernet devices on the network.
4. Give the
The guest network name is case-sensitive and can be up to 32 characters. You then
manua
in addition to the main nonguest SSID.
guest network a name.
lly configure the wireless devices in your network to use the guest network name
(5GHz only). Set up a wireless network for video streaming. See
eck box is selected, the wireless access point
age 30
ed, any user who
ck box is selected, then wireless clients (computers
Genie Basic Settings
29
N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
5. Select a security option from the list. The security options are described in Guest Network
Wireless Security Options on page 30.
6. Click Apply to save your selections.
Set Up a Video Network
To prevent packet drops or jitter when streaming high-quality video, NETGEAR recommends
that you create a separate Wi-Fi network on the 5 GHz radio band of your router, and connect
all of your media-streaming devices, or PCs that you use to stream video, to this Wi-Fi
network.
To set up a video network:
1. Scroll down to the Wireless Settings (5GHz a/n) section, and type a new Guest Wireless
Network Name (SSID). This will be your new Wi-Fi network. For example, you could call
it My Video Wi-Fi.
2. Select the Enable Video Mode radio button.
3. Click Apply.
4. Connect your media-streaming devices, or PCs that you use to stream video, to this
separate Wi-Fi network on your router.
Guest Network Wireless Security Options
A security option is the type of security protocol applied to your wireless network. The
security protocol in force encrypts data transmissions and ensures that only trusted devices
receive authorization to connect to your network. Wi-Fi Protected Access (WPA) has several
options including pre-shared key (PSK) encryption and 802.1x encryption for enterprises.
This section presents an overview of the security options and provides guidance on when to
use which option. Note that it is also possible to set up a guest network without wireless
security. NETGEAR does not recommend this.
WPA Encryption
WPA encryption is built into all hardware that has the Wi-Fi-certified seal. This seal means
the product is authorized by the Wi-Fi Alliance (http://www.wi-fi.org/) because it complies with
the worldwide single standard for high-speed wireless local area networking.
WPA uses a passphrase to perform authentication and generate the initial data encryption
keys. Then it dynamically varies the encryption key. WPA-PSK uses Temporal Key Integrity
Protocol (TKIP) data encryption, implements most of the IEEE 802.11i standard, and is
designed to work with all wireless network interface cards, but not all wireless access points.
It is superseded by WPA2-PSK.
WPA2-PSK is stronger than WPA-PSK. It is advertised to be theoretically indecipherable due
to the greater degree of randomness in encryption keys that it generates. WPA2-PSK gets
higher speed because it is usually implemented through hardware, while WPA-PSK is usually
Genie Basic Settings
30
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