NETGEAR RAXE500 User Manual
User Manual
Nighthawk AXE11000
Tri-Band WiFi 6E Router
Model RAXE500
NETGEAR, Inc.
350 E. Plumeria DriveApril 2021
San Jose, CA 95134, USA202-12165-01
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Support and Community
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
For 6 GHz devices: Only use this device indoors. The operation of 6 GHz devices is
prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this
device is permitted in large aircraft while flying above 10,000 feet. Operation of
transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications
with unmanned aircraft systems.
Trademarks
©NETGEAR, Inc. NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
2
Contents
Chapter 1 Hardware Setup
Unpack your router...............................................................................9
Top panel LEDs and buttons.............................................................10
Rear panel............................................................................................13
Extend the antennas...........................................................................14
Router label.........................................................................................15
Position your router............................................................................15
Connect your router to a modem.....................................................16
Wall-Mount Your Router....................................................................18
Chapter 2 Connect to the network and access the router
Connect to the network.....................................................................20
Connect to the network using a wired connection....................20
Find and connect to the WiFi network........................................20
WiFi connection using WPS..........................................................20
Types of logins....................................................................................21
Install and manage your router with the Nighthawk app..............21
Use a web browser to access the router..........................................22
Automatic Internet Setup..............................................................22
Log in to the router........................................................................24
Change the language........................................................................24
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard..........................................................26
Manually set up the Internet connection.........................................26
Specify an Internet connection without a login..........................26
Specify an Internet connection that uses a login.......................28
Manage a Multi-Gig Internet connection........................................30
Get Multi-Gig Internet With the Multi-Gig Port..........................31
Get Multi-Gig Internet With Internet Port Aggregation............31
Specify IPv6 Internet connections....................................................32
Requirements for entering IPv6 addresses.................................33
Use auto detect for an IPv6 Internet connection........................33
Set up an IPv6 6to4 tunnel Internet connection.........................35
Set up an IPv6 pass-through Internet connection......................36
Set up an IPv6 fixed Internet connection....................................37
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Nighthawk AXE11000 Tri-Band WiFi 6E Router
Set up an IPv6 DHCP Internet connection..................................38
Set up an IPv6 PPPoE Internet connection..................................39
Use auto config for an IPv6 Internet connection........................41
Set up an IPv6 6rd Internet connection.......................................43
Manage the MTU size.........................................................................44
MTU concepts.................................................................................44
Change the MTU size....................................................................46
Chapter 4 Control Access to the Internet
Manage NETGEAR Armor.................................................................48
Activate Armor using the Nighthawk app...................................48
View or change your NETGEAR Armor settings using the
Nighthawk app...............................................................................48
Enable access control to allow or block access to the Internet....49
Use keywords to block Internet sites...............................................50
Delete keywords from the blocked list............................................51
Block services from the Internet.......................................................52
Prevent blocking on a trusted computer.........................................53
Manage network access control lists...............................................54
Schedule when to block Internet sites and services......................54
Set up security event email notifications.........................................55
Chapter 5 Manage Network Settings
View or change the WAN settings....................................................59
Set up a default DMZ server..............................................................60
Change the Router’s Device Name..................................................61
Change the LAN TCP/IP settings......................................................61
Specify the IP addresses that the router assigns............................63
Disable the DHCP server feature in the router...............................64
Manage reserved LAN IP addresses................................................65
Reserve an IP address....................................................................65
Edit a reserved IP address............................................................66
Delete a reserved IP address entry..............................................66
Use the WPS Wizard for WiFi connections......................................67
Specify basic WiFi settings................................................................68
Change the WiFi mode......................................................................69
Change the WiFi mode if AX WiFi is enabled............................69
Change the WiFi mode if AX WiFi is disabled...........................71
Change the WiFi password or the WiFi security.............................73
Set up a guest WiFi network.............................................................75
Control the WiFi radios......................................................................77
Use the WiFi On/Off button..........................................................77
Enable or disable the WiFi radios................................................78
Enable or disable AX WiFi.................................................................78
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Nighthawk AXE11000 Tri-Band WiFi 6E Router
Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio.79
Enable or disable OFDMA................................................................80
Change the Transmission Power Control........................................81
Set up a WiFi schedule.......................................................................82
Set up the router as a WiFi access point..........................................83
Set up a bridge for a port group or VLAN tag group....................84
Set up a bridge for a port group..................................................84
Set up a bridge for a VLAN tag group........................................85
Set up an IPTV port........................................................................86
Manage custom static routes............................................................87
Set up a static route.......................................................................88
Edit a static route...........................................................................89
Delete a static route.......................................................................90
Enable or disable implicit beamforming.........................................90
Enable or disable airtime fairness....................................................91
Enable or disable MU-MIMO............................................................92
Enable or disable Smart Connect.....................................................93
Improve network connections with Universal Plug and Play........94
Set Up the Router in Bridge Mode...................................................95
Manage Ethernet Port Aggregation to a LAN Device...................96
Set Up Ethernet Port Aggregation to a LAN Device..................97
View or Change the Router Ethernet Port Aggregation Mode.98
Chapter 6 Manage Your Router
Update the router firmware............................................................101
Check for new firmware and update the router......................101
Manually upload firmware to the router...................................102
Change the admin password..........................................................103
Enable admin password recovery..................................................103
Recover the admin password.........................................................104
View information about the router and the Internet and WiFi
settings...............................................................................................105
Display the statistics of the Internet port.......................................106
Check the Internet connection status............................................107
View and manage logs of router activity.......................................108
View devices currently on the network..........................................109
Monitor Internet traffic.....................................................................109
Manage the router configuration file.............................................111
Back up the settings....................................................................111
Erase the settings.........................................................................111
Restore the settings.....................................................................112
Connect to your router with Anywhere Access............................113
Disable LED blinking or turn off LEDs............................................113
Set your time zone............................................................................114
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Nighthawk AXE11000 Tri-Band WiFi 6E Router
Set the NTP Server...........................................................................114
Specify ReadyDLNA Media Server Settings..................................116
Return the router to its factory default settings............................117
Use the Reset button...................................................................117
Erase the settings.........................................................................117
Chapter 7 Share USB Storage Devices Attached to the Router
USB device requirements................................................................120
Connect a USB storage device to the router................................120
Access a storage device connected to the router from a
Windows-based computer..............................................................121
Map a USB device to a Windows network drive...........................121
Access a storage device that is connected to the router from a
Mac.....................................................................................................122
Enable FTP access within your network.........................................123
View network folders on a storage device....................................123
Add a network folder on a USB storage device...........................124
Edit a network folder on a USB storage device............................125
Safely remove a USB storage device.............................................126
Chapter 8 Use Dynamic DNS to Access USB Storage Devices
Through the Internet
Set up and manage Dynamic DNS.................................................129
Set up FTP access through the Internet.........................................129
Your personal FTP server................................................................130
Set up your personal FTP server................................................130
Set up a new Dynamic DNS account.........................................131
Specify a DNS account that you already created.....................131
Change the Dynamic DNS settings...........................................132
Access USB storage devices through the Internet.......................133
Chapter 9 Use VPN to Access Your Network
Set up a VPN connection.................................................................135
Specify VPN service in the router...................................................135
Install OpenVPN software...............................................................136
Install OpenVPN Software on Your Windows Computer.......136
Install OpenVPN software on your Mac computer..................139
Install OpenVPN software on an iOS device............................140
Install OpenVPN software on an Android device....................140
Use a VPN tunnel on your Windows computer............................141
Use VPN to access the router’s USB device and media..............143
Use VPN to access your Internet service at home........................143
Set up VPN client Internet access in the router........................144
Block VPN client Internet access in the router.........................144
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Nighthawk AXE11000 Tri-Band WiFi 6E Router
Use a VPN tunnel to access your Internet service at home....145
Chapter 10 Manage port forwarding and port triggering
Manage port forwarding to a local server.....................................148
Set up port forwarding to a local server...................................148
Add a custom port forwarding service.....................................149
Edit a port forwarding service....................................................150
Delete a port forwarding entry..................................................151
Application xxample: Make a local web server public...........151
How the router implements the port forwarding rule.............152
Port triggering..................................................................................152
Add a port triggering service.....................................................153
Enable port triggering................................................................154
Application example: Port triggering for Internet relay chat port
triggering......................................................................................154
Chapter 11 Troubleshooting
Quick tips...........................................................................................157
Sequence to restart your network.............................................157
Check the power adapter and Ethernet cable connections...157
Check the WiFi settings..............................................................157
Check the network settings........................................................157
Troubleshoot with the LEDs............................................................158
Standard LED behavior when the router is powered on........158
Power LED is off or blinking.......................................................158
LEDs never turn off......................................................................158
Internet or Ethernet LAN port LEDs are off..............................159
WiFi LED is off..............................................................................159
You cannot log in to the router.......................................................159
You cannot access the Internet.......................................................160
Troubleshoot Internet browsing.....................................................162
Changes are not saved....................................................................162
Troubleshoot WiFi connectivity......................................................163
Troubleshoot your network using the ping utility........................163
Test the LAN path to your router...............................................163
Test the path from a Windows-based computer to a remote
device............................................................................................164
Chapter 12 Supplemental Information
Factory settings.................................................................................167
Technical specifications...................................................................168
7
1
Hardware Setup
This chapter contains the following sections:
• Unpack your router
• Top panel LEDs and buttons
• Rear panel
• Extend the antennas
• Router label
• Position your router
• Connect your router to a modem
• Wall-Mount Your Router
For more information about the topics covered in this manual, visit the support website
at netgear.com/support.
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Nighthawk AXE11000 Tri-Band WiFi 6E Router
Unpack your router
Your package contains the router, the power adapter, and an Ethernet cable.
Figure 1. Package contents
User Manual9Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Top panel LEDs and buttons
The status LEDs and two buttons are located on the top panel of the router.
Figure 2. Top view
Table 1. LED descriptions
Power LED
Internet LED
DescriptionLED and Button
Solid white. The router is ready.
Blinking white. The router is not ready, firmware is upgrading, or the Reset
button was pressed.
Off. Power is not supplied to the router.
Solid white. The Internet connection is ready.
Blinking white. The port is sending or receiving traffic.
Off. No Ethernet cable is connected between the router and the modem.
User Manual10Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Table 1. LED descriptions (Continued)
DescriptionLED and Button
6 GHz WiFi LED
5 GHz WiFi LED
2.4 GHz WiFi LED
Multi-Gig 2.5G/1G Ethernet
port 5 LED
Solid white. The 6 GHz WiFi radio radio is operating.
Blinking white. The router is sending or receiving WiFi traffic.
Off. The 6 GHz WiFi radio is off.
Solid white. The 5 GHz WiFi radio is operating.
Blinking white. The router is sending or receiving WiFi traffic.
Off. The 5 GHz WiFi radio is off.
Solid white. The 2.4 GHz WiFi radio is operating.
Blinking white. The router is sending or receiving WiFi traffic.
Off. The 2.4 GHz WiFi radio is off.
The LED color indicates the speed: white for Gigabit Ethernet connections and
amber for 100 Mbps or 10 Mbps Ethernet connections.
Solid white. The router detected a 2.5 GbE link with a powered-on device.
Blinking white. The port is sending or receiving traffic at 2.5 Gbps.
Solid amber. The router detected a 1,000 Mbps, 100 Mbps, or 10 Mbps link
with a powered-on device.
Blinking amber. The port is sending or receiving traffic at 1,000 Mbps, 100
Mbps, or 10 Mbps.
Off. No device is connected to this Ethernet port.
Ethernet ports 1–4 LEDs
USB 3.0 port 1 LED
The LED color indicates the speed: white for Gigabit Ethernet connections and
amber for 100 Mbps or 10 Mbps Ethernet connections.
Solid white. The router detected a 1 Gbps link with a powered-on device.
Blinking white. The port is sending or receiving traffic at 1 Gbps.
Solid amber. The router detected a 100 Mbps or 10 Mbps link with a powered-on
device.
Blinking amber. The port is sending or receiving traffic at 100 Mbps or 10 Mbps.
Off. No device is connected to this Ethernet port.
Solid white. A USB device is connected to USB 3.0 port 1 and is ready.
Blinking white. A USB device is plugged in to USB 3.0 port 1 and is trying to
connect.
Off. No USB device is connected to USB 3.0 port 1, or someone clicked the
Safely Remove Hardware button and it is now safe to remove the attached
USB device.
User Manual11Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Table 1. LED descriptions (Continued)
DescriptionLED and Button
USB 3.0 port 2 LED
WiFi LED
WPS LED
Solid white. A USB device is connected to USB 3.0 port 2 and is ready.
Blinking white. A USB device is plugged in to USB 3.0 port 2 and is trying to
connect.
Off. No USB device is connected, or someone clicked the Safely Remove
Hardware button and it is now safe to remove the attached USB device.
Pressing the WiFi button for two seconds turns WiFi LED and WiFi radios on
and off.
If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned
off and you cannot use WiFi to connect to the router.
Pressing the WPS button lets your WPS-enabled device join your router's WiFi
network without typing the WiFi password. The WPS LED blinks white during
the WPS process and then lights solid white when the WPS-enabled device
connects to your router's WiFi network.
Note: If the LED On/Off switch on the rear panel is moved to the Off position, all the
LEDs except the Power LED are turned off.
User Manual12Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Rear panel
The following figure shows the rear panel connectors and buttons.
Figure 3. Rear panel
The rear panel contains the following components:
1. LED On/Off switch. Move the LED On/Off switch to the Off position to turn off the
router LEDs. The Power LED stays lit even if the LED On/Off switch is in the Off
position.
2. Reset button. Pressing the Reset button resets the router.
If the Reset button is pressed for at least 10 seconds and the Power LED blinks white,
the router returns to its factory settings. For information about the factory settings,
see Factory settings on page 167.
3. USB 3.0 ports 1 and 2. Use the two USB 3.0 ports to connect USB storage devices
to your router.
4. Internet port. One Gigabit Ethernet RJ-45 WAN port to connect your router to an
Internet modem such as a cable modem or DSL modem.
If you do not use the Internet port for your Internet connection (for example, if you
set up a Multi-Gig Internet connection using the Multi-Gig 2.5G/1G Ethernet port
5), you can use the Internet port as an extra LAN port.
User Manual13Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
5. Ethernet ports. Use the four Gigabit Ethernet RJ-45 LAN ports to connect Ethernet
LAN devices to your router.
The router supports port aggregation:
Internet (WAN) aggregation. Use Ethernet port 1 with the Internet port to set
•
up a Multi-Gig Internet connection with port aggregation. For more information,
see Get Multi-Gig Internet With Internet Port Aggregation on page 31.
LAN aggregation. Use Ethernet ports 3 and 4 to set up a port aggregation link
•
to a LAN device that also supports Ethernet port aggregation. For more
information, see Manage Ethernet Port Aggregation to a LAN Device on page
96.
You can set up both Internet (WAN) aggregation and LAN aggregation.
6. Multi-Gig 2.5G/1G Ethernet port 5. Use a Category 5e (Cat5e) Ethernet cable or
higher rated Ethernet cable to connect a high-speed modem for a high-speed
Internet connection. For more information, see Get Multi-Gig Internet With the
Multi-Gig Port on page 31.
If you do not use the Multi-Gig port for an Internet connection, you can connect a
high-speed LAN device such as a Multi-Gig Ethernet switch to the port.
7. Power On/Off button. Press the Power On/Off button to provide power to the
router.
8. DC power connector. Connect the power adapter that came in your product package
to the DC power connector.
Extend the antennas
Before you install your router, extend the antennas as shown in the following figure.
Figure 4. Position the antennas
User Manual14Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Router label
The router label shows the login information, WiFi Network Name (SSID), network key
(password), serial number, and MAC address.
Figure 5. Router label
Position your router
The router lets you access your network anywhere within the operating range of your
WiFi network. However, the operating distance or range of your WiFi connection can
vary significantly depending on the physical placement of your router.
In addition, position your router according to the following guidelines:
Place your router near the center of the area where your computers and other devices
•
operate, and within line of sight to your WiFi devices.
Make sure that the router is within reach of an AC power outlet and near Ethernet
•
cables for wired computers.
Place the router in an elevated location, minimizing the number walls and ceilings
•
between the router and your other devices.
Place the router away from electrical devices such as these:
•
-
Ceiling fans
- Home security systems
- Microwaves
- Computers
-
Base of a cordless phone
- 2.4 GHz or 5 GHz cordless phones
Place the router away from large metal surfaces, large glass surfaces, insulated walls,
•
and items such as these:
- Solid metal door
User Manual15Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
- Aluminum studs
- Fish tanks
- Mirrors
- Brick
- Concrete
The following factors might limit the range of your WiFi:
The thickness and number of walls the WiFi signal passes through can limit the range.
•
Other WiFi access points in and around your home might affect your router’s signal.
•
WiFi access points are routers, repeaters, WiFi range extenders, and any other
devices that emit a WiFi signal for network access.
Connect your router to a modem
Before you can set up your router, you need to connect it to your existing modem.
Note: If your Internet connection does not require a modem, you can connect your
main Internet Ethernet cable to your router.
After you connected your router to a modem and powered it on, finish your router's
installation process using the Nighthawk app or router web interface. For more
information, see Connect to the network and access the router on page 19.
Figure 6. Router connected to a modem
User Manual16Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
To connect your router to a modem and power it on:
1.
If you own a modem, unplug the power from your modem, remove and reinsert the
modem's backup battery if it uses one, and then plug the modem back in.
2. Use the Ethernet cable that came with your router to connect an Ethernet port on
the modem to the yellow Internet port on the router.
Note: If your Internet connection does not require a modem, connect your main
Ethernet cable to the yellow Internet port on the router.
3. Connect the power adapter to your router and plug the power adapter into a power
outlet.
4.
If the Power LED does not automatically light, press the Power On/Off button on
the rear panel of the router.
The router’s Power LED lights solid white when the router is ready.
User Manual17Hardware Setup
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Wall-Mount Your Router
You can wall-mount your router using the wall-mounting holes on the bottom of your
router.
Note: We recommend using M3 x 20 mm screws.
Figure 7. Bottom of the router
To wall-mount your router:
1. Drill holes in the wall where you want to wall-mount your router.
2. Insert wall anchors in the holes.
3.
Insert screws into the wall anchors, leaving 3/16 inch (0.5 cm) of each screw exposed.
4. Align the router’s wall-mounting holes with the screws and mount your router.
User Manual18Hardware Setup
2
Connect to the network and access the router
You can connect to the router’s WiFi networks or use a wired Ethernet connection. This
chapter explains the ways you can connect and how to access the router and log in.
The chapter contains the following sections:
• Connect to the network
• Types of logins
• Install and manage your router with the Nighthawk app
• Use a web browser to access the router
• Change the language
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Nighthawk AXE11000 Tri-Band WiFi 6E Router
Connect to the network
You can connect to the router’s network through a wired or WiFi connection. If you set
up your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).
Connect to the network using a wired connection
You can connect your computer to the router using an Ethernet cable and join the
router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3.
Connect the other end of the Ethernet cable a LAN port on the router.
Your computer connects to the local area network (LAN).
Find and connect to the WiFi network
To find and select the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2.
On your computer or WiFi device, find and select the WiFi network.
The WiFi network name is on the router label.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your device connects to the WiFi network.
WiFi connection using WPS
You can connect your WPS-enabled device to the router’s WiFi network with Wi-Fi
Protected Setup (WPS) or you can find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2.
Check the WPS instructions for your WPS-enabled device.
3. Press the WPS button on the router.
access the router
User Manual20Connect to the network and
Nighthawk AXE11000 Tri-Band WiFi 6E Router
4.
Within two minutes, on your WPS-enabled device, press its WPS button or follow
its instructions for WPS connections.
Your WPS-enabled device connects to the WiFi network.
Types of logins
Separate types of logins serve different purposes. It is important that you understand
the differences so that you know which login to use when.
Several types of logins are associated with the router:
ISP login. The login that your Internet service provider (ISP) gave you logs you in to
•
your Internet service. Your ISP gave you this login information in a letter or some
other way. If you cannot find this login information, contact your ISP.
WiFi network key, WiFi passphrase, or WiFi password. Your router is preset with
•
a unique WiFi network name (SSID) and password for WiFi access. This information
is on the router label.
NETGEAR account login. The free NETGEAR account that you need to register your
•
router and manage your subscriptions. If you do not own a NETGEAR account, you
can create one.
Router login. The router login password that you need to log in to the router with
•
the admin user name when you use a web browser to access the router.
Install and manage your router with the Nighthawk app
With the Nighthawk app, you can easily install and manage your router. The app
automatically updates the router to the latest firmware, allows you to personalize your
WiFi network, and even helps register your router with NETGEAR.
The Nighthawk app is available for iOS and Android mobile devices.
Note: Your router is not connected to the Internet until you finish setting it up with the
app. If you are connected to your router’s WiFi network before the setup, you do not
have Internet access and cannot download the app.
Use your cellular data or connect to your previous router’s WiFi network to download
the app. During the installation, the app instructs you when you need to connect to your
router's WiFi.
User Manual21Connect to the network and
access the router
Nighthawk AXE11000 Tri-Band WiFi 6E Router
To install your router using the Nighthawk app:
1. Visit Nighthawk-app.com to download the Nighthawk app.
Note: To download the app, you need to use your cellular data or connect your
mobile device to your previous router’s WiFi network.
2.
Wait for the Nighthawk app to download on your mobile device.
3. Launch the Nighthawk app.
4. Follow the instructions that display in the app to install your router and connect to
the Internet.
Use a web browser to access the router
When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the router to view or change its settings. When you access
the router, the software automatically checks to see if your router can connect to your
Internet service.
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the
router and set up your router manually. Before you start the setup process, get your ISP
information and make sure that the computers and devices in the network are using
the settings described here.
When your Internet service starts, your Internet service provider (ISP) typically gives you
all the information needed to connect to the Internet. For DSL service, you might need
the following information to set up your router:
The ISP configuration information for your DSL account
•
ISP login name and password
•
Fixed or static IP address setting (special deployment by ISP; this setting is rare)
•
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your
computer to access the Internet. When you start an Internet application, your router
automatically logs you in.
The NETGEAR installation assistant runs on any device with a web browser. Installation
and basic setup takes about 15 minutes to complete.
access the router
User Manual22Connect to the network and
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To automatically set up your router:
1. Make sure that the router is powered on.
2. Make sure that your computer or mobile device is connected to the router with an
Ethernet cable (wired) or over WiFi with the preset security settings listed on the
label.
Note: If you want to change the router’s WiFi settings, use a wired connection to
avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
•
The first time you set up the Internet connection for your router, the browser goes
to http://www.routerlogin.net and the Configuring the Internet Connection
page displays.
•
If you already set up the Internet connection, enter http://www.routerlogin.net
in the address field for your browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
5.
If the browser does not display the NETGEAR installation assistant, do the following:
•
Make sure that the computer is connected to one of the LAN Ethernet ports or
over WiFi to the router.
• Make sure that the router is receiving power and that its Power LED is lit.
• Close and reopen the browser or clear the browser cache.
•
Browse to http://www.routerlogin.net.
•
If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.
6.
If the router does not connect to the Internet, do the following:
a. Review your settings. Make sure that you selected the correct options and typed
everything correctly.
b.
Contact your ISP to verify that you are using the correct configuration information.
c.
Read You cannot access the Internet on page 160. If problems persist, register
your router and contact NETGEAR Technical Support.
access the router
User Manual23Connect to the network and
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Log in to the router
When you first connect to your router and launch a web browser, the browser
automatically displays the router web interface. If you want to view or change settings
for the router later, you can use a browser to log in to the router web interface.
To log in to the router:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
Note: You can also enter http://www.routerlogin.com or http://192.168.1.1.
The procedures in this manual use http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
Change the language
By default, the language that displays when you log in to the router web interface is set
to Auto.
To change the language:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
In the upper right corner, select a language from the menu.
5.
When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
access the router
User Manual24Connect to the network and
3
Specify Your Internet Settings
Usually, the quickest way to set up the router to use your Internet connection is to allow
your router to detect the Internet connection automatically when you first access the
router web interface. You can also customize and manually specify your Internet settings.
This chapter contains the following sections:
• Use the Internet Setup Wizard
• Manually set up the Internet connection
• Manage a Multi-Gig Internet connection
• Specify IPv6 Internet connections
• Manage the MTU size
25
Nighthawk AXE11000 Tri-Band WiFi 6E Router
Use the Internet Setup Wizard
You can use the Setup Wizard to detect your Internet settings and automatically set up
your router. The Setup Wizard is not the same as the pages that display the first time
you connect to your router to set it up.
To use the Setup Wizard:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard.
The Setup Wizard page displays.
5. Select the Yes radio button.
If you select the No radio button, you are taken to the Internet Setup page (see
Manually set up the Internet connection on page 26).
6. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your Internet configuration.
Manually set up the Internet connection
You can view or change the router’s Internet connection settings.
Specify an Internet connection without a login
To specify the Internet connection settings:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
A login window opens.
User Manual26Specify Your Internet Settings
Nighthawk AXE11000 Tri-Band WiFi 6E Router
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page displays.
5.
In the WAN Preference section, select one of the following options:
Internet Port (1 Gbps). Select this option if you connected a modem to the
•
Internet port on your router.
Multi-Gig Port (2.5/1 Gbps). Select this option if you want to use the Multi-Gig
•
port for your Internet connection. For more information, see Get Multi-Gig Internet
With the Multi-Gig Port on page 31.
Multi-Gig Internet (1 Gbps + 1 Gbps). Select this option if you want to set up
•
Multi-Gig Internet and use the Internet port and Ethernet port 1 for your Internet
connection. For more information, see Get Multi-Gig Internet With Internet Port
Aggregation on page 31.
6. In the Does your Internet connection require a login? section, leave the No radio
button selected.
7.
If your Internet connection requires an account name or host name, click the Edit
button in the Account Name section and enter the account name.
8.
If your Internet connection requires a domain name, type it in the Domain Name (If
Required) field.
For the other sections on this page, the default settings usually work, but you can
change them.
9. Select an Internet IP Address radio button:
•
Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your
ISP automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
10. Select a Domain Name Server (DNS) Address radio button:
•
Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
User Manual27Specify Your Internet Settings
Nighthawk AXE11000 Tri-Band WiFi 6E Router
•
Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
11. Select a Router MAC Address radio button:
•
Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router captures and uses the MAC address
of the computer that you are now using. You must use the one computer that the
ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
12. Click the Apply button.
Your settings are saved.
13. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see You cannot access
the Internet on page 160.
Specify an Internet connection that uses a login
To view or change the basic Internet setup:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page displays.
User Manual28Specify Your Internet Settings
Nighthawk AXE11000 Tri-Band WiFi 6E Router
5.
In the WAN Preference section, select one of the following options:
Internet Port (1 Gbps). Select this option if you connected a modem to the
•
Internet port on your router.
Multi-Gig Port (2.5/1 Gbps). Select this option if you want to use the Multi-Gig
•
port for your Internet connection. For more information, see Get Multi-Gig Internet
With the Multi-Gig Port on page 31.
Multi-Gig Internet (1 Gbps + 1 Gbps). Select this option if you want to set up
•
Multi-Gig Internet and use the Internet port and Ethernet port 1 for your Internet
connection. For more information, see Get Multi-Gig Internet With Internet Port
Aggregation on page 31.
6. In the Does your Internet connection require a login? section, select the Yes radio
button.
7. From the Internet Service Provider menu, select the encapsulation method: PPPoE,
L2TP, or PPTP.
8.
In the Login field, enter the login name that your ISP gave you.
This login name is often an email address.
9.
In the Password field, type the password that you use to log in to your Internet
service.
10.
If your ISP requires a service name, type it in the Service Name (if Required) field.
11. From the Connection Mode menu, select Always On, Dial on Demand, or Manually
Connect.
12.
To change the number of minutes until the Internet login times out, in the Idle
Timeout (In minutes) field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the
network is using the Internet connection. A value of 0 (zero) means never log out.
13. Select an Internet IP Address radio button:
•
Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your
ISP automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
14. Select a Domain Name Server (DNS) Address radio button:
•
Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
User Manual29Specify Your Internet Settings
Nighthawk AXE11000 Tri-Band WiFi 6E Router
•
Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
15. Select a Router MAC Address radio button:
•
Use Default Address. Use the default MAC address.
• Use Computer MAC Address. The router captures and uses the MAC address
of the computer that you are now using. You must use the one computer that the
ISP allows.
• Use This MAC Address. Enter the MAC address that you want to use.
16. Click the Apply button.
Your settings are saved.
17. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see You cannot access
the Internet on page 160.
Manage a Multi-Gig Internet connection
If your ISP offers Internet speeds up to 1 Gbps, use the Internet port to connect the
router to your modem. This is the most likely setup for your Internet connection.
However, if your ISP offers Internet speeds faster than 1 Gbps, you can do one of the
following to get a high-speed Internet connection:
Use the Multi-Gig port on your router for your Internet connection (see Get Multi-Gig
•
Internet With the Multi-Gig Port on page 31). The Multi-Gig port supports speeds
of up to 2.5 Gbps.
Set up Internet port aggregation by aggregating the Internet port and Ethernet port
•
1 on the router (see Get Multi-Gig Internet With Internet Port Aggregation on page
31). The Internet port and Ethernet port 1 each support a speed of up to 1 Gbps.
The following ports can also function as LAN ports:
Multi-Gig port. If you do not use the Multi-Gig port on your router for your Internet
•
connection, you can use the Multi-Gig port as a high-speed LAN port. For example,
if you set up Internet port aggregation, you can connect a high-speed LAN device
to the Multi-Gig port.
Internet port. If you use the Multi-Gig port for your Internet connection, you can
•
use the Internet port as an extra LAN port.
User Manual30Specify Your Internet Settings
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