Page 1
User Manual
Nighthawk 5G Mobile Hotspot
NETGEAR, Inc.
350 E. Plumeria DriveJanuary 2019
San Jose, CA 95134, USA
Page 2
Nighthawk 5G Mobile Hotspot
Support
Thank you for purchasing this NETGEAR product.
After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com. You must register your product
before you can use NETGEAR telephone support. NETGEAR recommends registering
your product through the NETGEAR website. For product updates and web support,
visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
2
Page 3
Contents
Chapter 1 Get Started
Meet Your Mobile Hotspot..................................................................8
Status LED..............................................................................................9
Set Up Your Mobile Hotspot...............................................................9
Recharge the Battery..........................................................................10
Replace a SIM Card............................................................................10
Home Screen.......................................................................................12
Connect to the Internet......................................................................13
Security Credentials...........................................................................13
Connect to the Mobile Hotspot With Tethering.............................14
Customize the Mobile Hotspot Settings..........................................15
Log in to Your Mobile Hotspot Web Page......................................15
Chapter 2 Use Your Mobile Hotspot
View Estimated Data Usage on the Mobile Hotspot......................18
View Data Usage on the Mobile Hotspot Web Page.....................18
View Messages From the Mobile Hotspot......................................18
View Messages From the Mobile Hotspot Web Page...................19
Delete a Message From the Mobile Hotspot..................................20
Delete a Message From the Mobile Hotspot Web Page...............20
View Alerts From the Mobile Hotspot..............................................21
View Alerts From the Mobile Hotspot Web Page..........................21
Manage Your Broadband Network Connection.............................22
View Mobile Broadband Network Status From the Mobile
Hotspot............................................................................................23
View Mobile Broadband Network Status From the MobileHotspot
Web Page........................................................................................24
Turn Domestic Data On and Off From the Mobile Hotspot.....25
Turn Domestic Data Off From the Mobile Hotspot Web Page.26
Turn International Roaming On and Off From the Mobile
Hotspot............................................................................................27
Turn International Roaming On and Off From the Mobile Hotspot
Web Page........................................................................................28
Connect to Wi-Fi.................................................................................28
Manage WiFi.......................................................................................29
Turn On 5 GHz WiFi From the Mobile Hotspot..........................29
3
Page 4
Nighthawk 5G Mobile Hotspot
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page......30
Specify WiFi Settings From the Mobile Hotspot........................30
Change WiFi Settings From the Mobile Hotspot Web Page....31
Manage Wi-Fi Security.......................................................................32
Change WiFi Network Name and Password From the Mobile
Hotspot............................................................................................32
Change WiFi Network Names and Passwords From the Mobile
Hotspot Web Page.........................................................................33
Change WiFi Encryption Settings................................................34
Chapter 3 Manage Security
Change the Mobile Hotspot Web Page Login Settings................37
View Connected Devices From the Mobile Hotspot Web Page...37
Activate SIM Security..........................................................................38
Chapter 4 Maintain Your Mobile Hotspot
Extend Battery Life..............................................................................40
Adjust Wi-Fi Settings to Optimize Battery Life...........................40
Set the Display to Increase Battery Life From the Mobile
Hotspot............................................................................................40
Set the Display to Increase Battery Life From the Mobile Hotspot
Web Page........................................................................................41
Turn Off WiFi When the Hotspot is Tethered.................................42
View Details About Your Device From the Mobile Hotspot..........44
View Details About Your Device From the Mobile Hotspot Web
Page......................................................................................................44
Add and Select Access Point Names (APN)....................................45
Add an APN for Another Network...............................................45
Select an APN to Use.....................................................................46
Remove an APN Entry...................................................................47
Enable DMZ.........................................................................................47
Update Mobile Hotspot Software and Firmware............................48
Update Mobile Hotspot Software and Firmware in Response to
an Alert............................................................................................48
Check for Software Updates From the Mobile Hotspot............49
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................51
What do I do if I can’t connect a device to the mobile
hotspot?..........................................................................................51
What do I do if I can’t access the Internet?.................................51
How do I disconnect from the mobile broadband network?....52
4
Page 5
Nighthawk 5G Mobile Hotspot
Why doesn’t the Connect or Disconnect button appear on the
mobile hotspot web page?...........................................................52
How do I find out how many devices are connected to my mobile
hotspot’s Wi-Fi networks?.............................................................52
What do I do if the No Signal icon displays?..............................52
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................53
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................53
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................53
Questions About the Mobile Hotspot Web Page..........................54
How do I go back to the mobile hotspot web page?................54
What do I do if I forget my attadmin login password?..............54
General Questions..............................................................................55
Why isn’t my battery charging?....................................................55
Why is the Signal Strength indicator always low?......................55
Why is the download or upload speed slow?............................55
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................56
How do I find my computer’s IP address?..................................56
Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................56
Find the IP address on a Windows 8 device..........................56
Find the IP address on a Mac OS X device............................56
Find the IP address on devices running other operating
systems.......................................................................................57
How do I find a device’s MAC address?......................................57
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................57
Find the MAC address on a Windows 8 device or newer....57
Find the MAC address on a Mac OS X device.......................58
What do I do if the Wi-Fi network name doesn’t appear in the list
of networks?....................................................................................58
Chapter 6 Troubleshooting
View Alerts...........................................................................................60
SIM Not Installed............................................................................60
SIM Error — Check SIM...................................................................60
SIM Locked.....................................................................................60
Temperature-Related Alerts.........................................................61
Reset the Mobile Hotspot..................................................................61
Reset the Mobile Hotspot From the Mobile Hotspot................61
5
Page 6
Nighthawk 5G Mobile Hotspot
Reset the Mobile Hotspot From the Mobile Hotspot Web
Page.................................................................................................62
Appendix A Specifications
Battery Specifications.........................................................................65
Display Specifications........................................................................66
Mechanical Specifications.................................................................67
Mobile Band Specifications...............................................................67
Package Contents...............................................................................67
Port Specifications..............................................................................68
Security Specifications.......................................................................68
WiFi Specifications.............................................................................69
6
Page 7
1
Get Started
This product regularly checks for new firmware and downloads any appropriate, or you
can check for and download new firmware manually. If the features or behavior of your
product does not match what is described in this manual, you might need to update
your firmware.
This chapter provides an overview of mobile hotspot features, and instructions for how
to set up your mobile hotspot and connect to the Internet. The chapter covers the
following topics:
• Meet Your Mobile Hotspot
• Status LED
• Set Up Your Mobile Hotspot
• Recharge the Battery
• Replace a SIM Card
• Home Screen
• Connect to the Internet
• Security Credentials
• Connect to the Mobile Hotspot With Tethering
• Customize the Mobile Hotspot Settings
• Log in to Your Mobile Hotspot Web Page
7
Page 8
Touch screen
Touch to
navigate
USB C port
Power button
Back
Home
Nighthawk 5G Mobile Hotspot
Meet Your Mobile Hotspot
Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons,
buttons, and connectors.
Figure 1. Mobile hotspot buttons and connectors
The mobile hotspot comes with a USB-C charging cable.
Figure 2. Mobile Hotspot Charging Cable
User Manual8Get Started
Page 9
Nighthawk 5G Mobile Hotspot
Status LED
The status LED indicates data connection status:
•
Blue, slow blink. The mobile hotspot is ready.
•
Blue, double-blink. The mobile hotspot is transferring data.
•
Red, slow blink. The mobile hotspot is not connected to the network.
Set Up Your Mobile Hotspot
The mobile hotspot comes with a preinstalled SIM card.
To set up your mobile hotspot:
1. Insert the battery.
2. Install the back cover.
3. Firmly close the back cover.
4.
Press the Power button to power on the mobile hotspot.
User Manual9Get Started
Page 10
Nighthawk 5G Mobile Hotspot
Recharge the Battery
Your battery comes partially charged.
To recharge your battery:
1. Connect the USB-C charging cable to your mobile hotspot.
2.
Connect the other end of the cable to the USB port on your computer or to the USB
charger.
Replace a SIM Card
The mobile hotspot comes with a preinstalled SIM card. This step is optional for initial
setup.
User Manual10Get Started
Page 11
Nighthawk 5G Mobile Hotspot
To replace a SIM card:
1.
Remove the back cover by lifting the corners.
2. Remove the battery.
3. Slide out the SIM card.
4. Insert the replacement SIM card.
User Manual11Get Started
Page 12
5. Insert the battery.
Signal Strength
WiFi name and password
Tap for more
Data Usage
Tap for more
Change passwords,
view connected
devices, guest WiFi
options, and more
Additional options,
view messages, and
change settings
Network indicator
Nighthawk 5G Mobile Hotspot
6. Install the back cover.
Home Screen
You can use the home screen to view the mobile hotspot’s status, configure Wi-Fi
settings, view data usage details, and view system alerts.
Figure 3. LCD screen display
User Manual12Get Started
Page 13
Nighthawk 5G Mobile Hotspot
Table 1. Icons
DescriptionIcons
This indicates the strength of the mobile broadband network signal.
Your 5G wireless device displays the following network indicator to let you know you are connected to
AT&T’s 5G+ network.
This indicates the amount of charge in the battery.
Connect to the Internet
When you turn on your mobile hotspot, it automatically connects to the network in your
area. Connect your device to the mobile hotspot Wi-Fi network to access the Internet.
To connect to the Internet:
1.
Press and release the Power button to turn on the mobile hotspot.
2. On your laptop or Wi-Fi device, open your Wi-Fi network connection manager.
3. Connect your device to the hotspot with the Wi-Fi name and password.
Security Credentials
Three passwords are associated with the mobile hotspot:
•
Wi-Fi password. Use this to connect your computer or Wi-Fi device to your mobile
hotspot network. This character string is unique to your device. It displays on the
User Manual13Get Started
Page 14
Nighthawk 5G Mobile Hotspot
main mobile hotspot touch screen. If the screen is blank (a power-saving feature),
press and quickly release the Power button. The default Wi-Fi password is also
printed on a label under the battery.
For information about changing Wi-Fi passwords, see Change WiFi Encryption
Settings on page 34.
•
attadmin login password. Use this to log in to the mobile hotspot web page as an
administrator. You must log in as an administrator to use certain features and to
make changes to your mobile hotspot settings. The default attadmin login password,
attadmin, is printed on a label under the battery. The attadmin login password can
be 5–31 characters.
Connect to the Mobile Hotspot With Tethering
You can connect a computer to the mobile hotspot using the USB-C cable instead of
connecting with Wi-Fi. This kind of cable connection is called tethering.
Note: The first time you use the USB-C cable to connect to the mobile hotspot your
computer’s operating system detects the new device.
To install drivers on computers running Windows:
1.
Ensure that the mobile hotspot is powered off.
2. Connect the mobile hotspot to your computer using the USB cable.
The mobile hotspot automatically powers on.
Note: Make sure that your computer has access to Internet when you first use the
tethering feature because your computer might need to access the Internet in order
to download the required software driver.
User Manual14Get Started
Page 15
Nighthawk 5G Mobile Hotspot
After the driver is installed, you can visit the mobile hotspot web page to customize
your mobile hotspot’s advanced settings. This is an optional step.
Customize the Mobile Hotspot Settings
You can personalize the mobile hotspot and change its settings on the web page.
To log in to your mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080 .
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
Log in to Your Mobile Hotspot Web Page
Your mobile hotspot comes configured and ready to use as is. You can use the mobile
hotspot we page to manage advanced settings.
To log in to your mobile hotspot web page::
1. From the computer or WiFi device that is connected to the mobile hotspot, launch
a web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
User Manual15Get Started
Page 16
Nighthawk 5G Mobile Hotspot
The default password is attadmin. The password is case-sensitive.
User Manual16Get Started
Page 17
2
Use Your Mobile Hotspot
This chapter explains how to use your mobile hotspot. The chapter covers the following
topics:
• View Estimated Data Usage on the Mobile Hotspot
• View Data Usage on the Mobile Hotspot Web Page
• View Messages From the Mobile Hotspot
• View Messages From the Mobile Hotspot Web Page
• Delete a Message From the Mobile Hotspot
• Delete a Message From the Mobile Hotspot Web Page
• View Alerts From the Mobile Hotspot
• View Alerts From the Mobile Hotspot Web Page
• Manage Your Broadband Network Connection
• Connect to Wi-Fi
• Manage WiFi
• Manage Wi-Fi Security
17
Page 18
Nighthawk 5G Mobile Hotspot
View Estimated Data Usage on the Mobile Hotspot
To view estimated data usage on the mobile hotspot:
To wake the device, press the Power button .
The LCD screen shows the estimated data usage for the current billing cycle. Tapping
in the data usage area provides more detailed information and options for configuring
usage limit warnings.
View Data Usage on the Mobile Hotspot Web Page
To view data usage information on the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter 192.168.1.1:8080 or 192.168.1.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The mobile hotspot web page displays the data usage for the current billing cycle
and for the current broadband session.
View Messages From the Mobile Hotspot
You can tell from your mobile hotspot display if you have unviewed messages, and you
can view them directly from there.
This hotspot display indicates you have an unread message.
User Manual18Use Your Mobile Hotspot
Page 19
Nighthawk 5G Mobile Hotspot
Note: Although you can view messages directly on the mobile hotspot, use the mobile
hotspot's web page to delete them.
To view messages from the mobile hotspot display:
1.
Press the Power button to wake the mobile hotspot.
2.
Tap the Messages icon.
The Messages screen displays.
3.
Tap the message to read the full text.
Note: If you are logged in as an administrator, the Messages option on the side
menu indicates unread network messages. You can view SMS messages from your
network service provider on the mobile hotspot web page.
View Messages From the Mobile Hotspot Web Page
To view messages from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
User Manual19Use Your Mobile Hotspot
Page 20
Nighthawk 5G Mobile Hotspot
4.
Select Messages.
A list of messages displays, showing the first portion of the text.
5.
Click a message to read the full text.
Delete a Message From the Mobile Hotspot
You can delete messages from your mobile hotspot display.
To delete messages from the mobile hotspot display:
1.
Press the Power button to wake the mobile hotspot.
2.
Tap the Messages icon.
The Messages screen displays.
3. Tap the message to select it.
4.
Tap the Delete button.
The message is deleted.
Delete a Message From the Mobile Hotspot Web Page
To delete a message from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
User Manual20Use Your Mobile Hotspot
Page 21
Nighthawk 5G Mobile Hotspot
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Messages.
A list of messages displays, showing the first portion of the text.
5.
Select the message and click the Delete button.
The message is deleted.
View Alerts From the Mobile Hotspot
View Alerts From the Mobile Hotspot Web Page
Your mobile hotspot displays alerts to advise you of device status changes. When there
are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the
issues that cause them are active. When the issues are resolved, the alerts are removed
automatically.
To view alerts from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
User Manual21Use Your Mobile Hotspot
Page 22
Nighthawk 5G Mobile Hotspot
The default password is attadmin. The password is case-sensitive.
Follow the instructions in each alert to address the conditions that caused it to display.
Manage Your Broadband Network Connection
You can view the mobile broadband network status, turn domestic data on and off, and
turn international roaming on and off.
User Manual22Use Your Mobile Hotspot
Page 23
Nighthawk 5G Mobile Hotspot
View Mobile Broadband Network Status From the Mobile Hotspot
To view network status from the mobile hotspot:
1.
To wake the device, press the Power button.
2.
Tap the Settings button.
3.
Tap the Broadband button.
The Broadband screen displays the network status.
4.
To view details about the network status, tap the Network Status button.
The Network Status screen displays.
User Manual23Use Your Mobile Hotspot
Page 24
Nighthawk 5G Mobile Hotspot
View Mobile Broadband Network Status From the Mobile Hotspot Web Page
To view network status from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > More > Status.
The Status page displays.
5. View the Network Status section.
User Manual24Use Your Mobile Hotspot
Page 25
Nighthawk 5G Mobile Hotspot
Turn Domestic Data On and Off From the Mobile Hotspot
To view network status from the mobile hotspot:
1.
To wake the device, press the Power button.
2.
Tap the Settings button.
3.
Tap the Broadband button.
The Broadband screen displays the network status.
4.
Tap the Domestic Data On/Off button.
The Domestic Data screen displays.
5.
Tap the Domestic Data button.
Your settings are saved.
User Manual25Use Your Mobile Hotspot
Page 26
Nighthawk 5G Mobile Hotspot
Turn Domestic Data Off From the Mobile Hotspot Web Page
Note: You can turn domestic data off, but not on from the web page.
To turn domestic data off from the mobile hotspot:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ http://192/168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Mobile Broadband > Preferences.
The preferences page displays.
5.
Click the Domestic Data button.
The Save and Cancel buttons display at the bottom of the page.
6.
Click the Save button.
Your settings are saved.
User Manual26Use Your Mobile Hotspot
Page 27
Nighthawk 5G Mobile Hotspot
Turn International Roaming On and Off From the Mobile Hotspot
To view network status from the mobile hotspot:
1.
To wake the device, press the Power button.
2.
Tap the Settings button.
3.
Tap the Broadband button.
The Broadband screen displays the network status.
4.
Tap the International Roaming button.
The International Roaming screen displays.
5.
Tap the International Roaming button.
Your settings are saved.
User Manual27Use Your Mobile Hotspot
Page 28
Nighthawk 5G Mobile Hotspot
Turn International Roaming On and Off From the Mobile Hotspot Web Page
Before you turn on international roaming, make sure that you are aware of any extra
charges for data that you might incur.
To turn international roaming on and off:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080/.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Mobile Broadband > Preferences.
The preferences page displays.
5.
Click the Roaming Data button.
The Save and Cancel buttons display at the bottom of the page.
6.
Click the Save button.
Your settings are saved.
Connect to Wi-Fi
You can connect up to 20 Wi-Fi devices (such as smartphones, laptops, tablets, digital
cameras, printers, gaming consoles, and digital picture frames) to your mobile hotspot
network. For information about setting connections for Wi-Fi networks, see View Mobile
Broadband Network Status From the Mobile Hotspot on page 23.
To connect using the Wi-Fi password:
1.
On the Wi-Fi device, view the list of available Wi-Fi networks.
2. Connect to the network that corresponds to your mobile hotspot network as displayed
on the LCD screen.
3.
When prompted, enter the Wi-Fi password for your mobile hotspot network.
The Wi-Fi password displays on the mobile hotspot LCD screen. If the screen is
turned off, press and quickly release the Power button to wake the mobile hotspot.
User Manual28Use Your Mobile Hotspot
Page 29
Nighthawk 5G Mobile Hotspot
Manage WiFi
Advanced users can set up the WiFi radio of the mobile hotspot to meet their WiFi
needs by customizing settings on the mobile hotspot web page.
On the mobile hotspot web page, the following WiFi profiles are available:
•
Default, main WiFi. Share your main WiFi with 2.4 GHz devices that you trust.
•
5 GHz Wi-Fi. Share your main WiFi with 5 GHz devices that you trust.
By default, main WiFi is enabled. If your place of business does not allow WiFi or for
any other reason you want to disable WiFi and use the mobile hotspot only in tethered
mode, the mobile hotspot gives you that option.
Note: Whenever you change WiFi settings, any devices connected to the mobile hotspot
are disconnected and might need to be reconnected.
Turn On 5 GHz WiFi From the Mobile Hotspot
When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads.
To turn 5 GHz WiFi on and off from the mobile hotspot:
1.
Press the Power button to wake the device.
2.
Tap the WiFi button.
The WiFi screen displays.
3.
Tap the Band button.
The WiFi Band screen displays.
4.
Tap the 5 GHz radio button.
A message displays to tell you that changing the wiFi info temporarily causes
connectivity loss.
5.
Tap the OK button.
Your settings are saved.
User Manual29Use Your Mobile Hotspot
Page 30
Nighthawk 5G Mobile Hotspot
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page
When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads.
To turn on 5 GHz WiFi from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ http://192.168.2.1:8080/.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select WiFi > Options.
The WiFi Options page displays.
5.
Select 5GHz Only.
The Save and Cancel buttons display at the bottom of the page.
6.
Click the Save button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
7.
Click the Save button.
Your settings are saved.
Specify WiFi Settings From the Mobile Hotspot
To specify the WiFi settings from the mobile hotspot:
1.
Press the Power button to wake the device.
User Manual30Use Your Mobile Hotspot
Page 31
Nighthawk 5G Mobile Hotspot
2.
To turn the WiFi signal on or off:
a.
Tap the WiFi button.
The WiFi screen displays.
b.
Tap the Options button.
The WiFi Options screen displays.
c.
Tap the WiFi Options button.
A message displays to tell you that changing the wiFi info temporarily causes
connectivity loss.
d.
Tap the OK button.
Your settings are saved.
3.
To power down the WiFi radio after a set period of inactivity:
a. Tap the WiFi button.
The WiFi Options screen displays.
b.
Tap the Options button.
The WiFi Options screen displays.
c.
Tap the WiFi Standby button.
The WiFi Standby screen displays.
d.
Tap the radio button for the selection that you want.
Your settings are saved.
Use the mobile hotspot web page to set up a profile that is more detailed than the
basic profiles offered on the mobile hotspot.
Change WiFi Settings From the Mobile Hotspot Web Page
To select a WiFi profile or create a custom profile on the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
User Manual31Use Your Mobile Hotspot
Page 32
Nighthawk 5G Mobile Hotspot
4.
Select WiFi > Options.
5. Click the WiFi network to select it.
6.
To change the maximum number of devices that can connect to the WiFi network:
click the arrow buttons to change the number in the Main WiFi field.
7. Set the WiFi channel.
Best practice is to set the channel to Auto. The mobile hotspot chooses the channel
that provides the least interference.
8. Set the WiFi channel.
Best practice is to set the channel to Auto. The mobile hotspot chooses the channel
that provides the least interference.
9. Set the WiFi bandwidth.
You can set this to 20 MHz or 40 MHz.
10.
To allow the WiFi information to be displayed on the mobile hotspot home screen,
leave the WiFi Info on Home check box selected.
11.
Click the Save button.
A message displays to tell you that changing the WiFi info will temporarily cause
connectivity loss.
12.
Click the OK button.
Your settings are saved.
Manage Wi-Fi Security
Note: When you change the Wi-Fi settings, the mobile hotspot resets. Any devices
connected to the mobile hotspot are disconnected when the mobile hotspot resets.
Change WiFi Network Name and Password From the Mobile Hotspot
The WiFi network name identifies your WiFi network and is visible to other WiFi-enabled
devices.
User Manual32Use Your Mobile Hotspot
Page 33
Nighthawk 5G Mobile Hotspot
To change the network name and password from the mobile hotspot.
1.
Press the Power button to wake the device.
2.
Tap the WiFi button.
The WiFi screen displays.
3.
Tap the Main WiFi button.
The settings screen for the network displays.
4.
Tap the Pencil (Edit) icon beside the name or password.
A message displays telling you that currently connected devices must re-authenticate
to the network with the updated information.
5.
Tap the OK button.
The message closes.
6. Enter the new WiFi name and password.
7.
Tap the Done button.
Your settings are saved.
Change WiFi Network Names and Passwords From the Mobile Hotspot Web Page
The WiFi network name identifies your WiFi network and is visible to other WiFi-enabled
devices.
To change network name and password from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
User Manual33Use Your Mobile Hotspot
Page 34
Nighthawk 5G Mobile Hotspot
4.
Select WiFi > Connect.
The WiFi connect page displays.
5.
Click the Edit button.
The page changes to allow editing.
6.
Change the WiFi Name and WiFi Password fields as desired.
7.
Click the Save button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
8.
Click the Save button.
Your settings are saved.
All devices that were connected must reconnect with the new name and password.
Change WiFi Encryption Settings
For information about WiFi security, see Security Credentials on page 13.
To change the type of security used for main and secondary or guest WiFi:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select WiFi > Settings > Setup > Wireless.
The wireless settings display.
5.
Click the Edit button for the WiFi network.
The page updates to allow edits.
User Manual34Use Your Mobile Hotspot
Page 35
Nighthawk 5G Mobile Hotspot
6.
In the Encryption menu for main WiFi or guest WiFi, select a security option:
WPA2 Personal AES. Strong security supported by newer WiFi devices, the
•
default.
WPA/WPA2. Strong security supported by most WiFi devices. Use WPA2 Personal
•
AES whenever possible.
None. Anyone can access your WiFi network without a password and you are
•
responsible for charges incurred. Best practice is not to select this option.
The Save and Cancel buttons display at the bottom of the page.
7.
Click the Save button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
8.
Click the Save button.
Your settings are saved.
9.
Reconnect your WiFi devices, if necessary, using the new WiFi credentials.
User Manual35Use Your Mobile Hotspot
Page 36
3
Manage Security
For information about Wi-Fi security settings, see Manage Wi-Fi Security on page 32.
The chapter covers the following topics:
• Change the Mobile Hotspot Web Page Login Settings
• View Connected Devices From the Mobile Hotspot Web Page
• Activate SIM Security
36
Page 37
Nighthawk 5G Mobile Hotspot
Change the Mobile Hotspot Web Page Login Settings
You can change the host name for the mobile hotspot web page. You can also change
the password to access the mobile hotspot web page.
To change the login settings for the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Administration > Set Password.
The password settings are displayed.
5.
In the Admin login field, change the password used to log in as an administrator.
Best practice is to set a more secure password.
Enter a maximum of 31 characters.
6.
Click the Save button .
Your settings are saved.
View Connected Devices From the Mobile Hotspot Web Page
To view the connected devices from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
User Manual37Manage Security
Page 38
Nighthawk 5G Mobile Hotspot
The home page displays.
4.
Select Connected Devices.
The Connected Devices section of the page displays a list of devices connected to
your network.
Activate SIM Security
You can create another level of security by establishing a PIN that you must enter before
you can manage the network connection or view SMS messages.
To activate SIM security:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Mobile Broadband > SIM Security.
The SIM Security page displays.
5.
Click the Activate button.
6.
Enter your PIN and click the Save button.
If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked,
contact your network service provider to receive a PUK number to unblock the SIM.
User Manual38Manage Security
Page 39
4
Maintain Your Mobile Hotspot
The chapter covers the following topics:
• Extend Battery Life
• Turn Off WiFi When the Hotspot is Tethered
• View Details About Your Device From the Mobile Hotspot
• View Details About Your Device From the Mobile Hotspot Web Page
• Add and Select Access Point Names (APN)
• Enable DMZ
• Update Mobile Hotspot Software and Firmware
39
Page 40
Nighthawk 5G Mobile Hotspot
Extend Battery Life
The mobile hotspot, by default, is configured to optimize battery life. The following
factors affect battery life:
Screen brightness.
•
Standby time.
•
Data throughput.
•
Mobile broadband signal strength (the better the signal, the longer the battery life).
•
Wi-Fi range.
•
To extend the battery life, use any of the following methods:
Adjust Wi-Fi settings.
•
Adjust display settings.
•
Use tethered USB.
•
Adjust Wi-Fi Settings to Optimize Battery Life
If the devices that you are connecting to your Wi-Fi network are always close to your
mobile hotspot, shorten the Wi-Fi range. Set the standby timer to a shorter period to
minimize the wait time when no devices are connected to either Wi-Fi network before
going into standby mode (the Wi-Fi radios turn off).
Note: When you change the Wi-Fi settings, any devices connected to the mobile hotspot
are disconnected and might need to be reconnected.
You can set the following Wi-Fi options to optimize battery life:
Adjust the display settings. See Set the Display to Increase Battery Life From the
•
Mobile Hotspot Web Page on page 41.
Set the Wi-Fi range to Standard, not Extended, and set the Wi-Fi standby to 5 minutes.
•
Set the Display to Increase Battery Life From the Mobile Hotspot
Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to
a shorter period to reduce the amount of time the mobile hotspot waits without the
LCD screen being touched before the screen turns blank.
User Manual40Maintain Your Mobile Hotspot
Page 41
Nighthawk 5G Mobile Hotspot
To change the network name and password from the mobile hotspot.
1.
Press the Power button to wake the device.
2.
Tap the Settings button.
3.
Tap the Screen button.
The settings screen for the network displays.
4.
Slide the Screen Brightness slider to the brightness that you want.
Your settings are saved.
5.
Tap the Display Timeout button.
The Display Timeout screen displays.
6.
Tap the radio button for the selection that you want.
Your settings are saved.
Set the Display to Increase Battery Life From the Mobile Hotspot Web Page
Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to
a shorter period to reduce the amount of time the mobile hotspot waits without the
LCD screen being touched before the screen turns blank.
User Manual41Maintain Your Mobile Hotspot
Page 42
Nighthawk 5G Mobile Hotspot
To adjust display settings to increase battery life from the mobile hotspot web
page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > General > Device.
The device settings page opens.
5.
Adjust any of these settings:
Display Brightness . From the menu, select the display brightness level.
•
Display Timeout . From the menu, select a shorter time period.
•
6.
Click the Save button.
Your settings are saved.
Turn Off WiFi When the Hotspot is Tethered
You can turn off WiFi and use USB tethering to connect to the Internet from supported
computers with a USB cable and charge the mobile hotspot battery at the same time.
User Manual42Maintain Your Mobile Hotspot
Page 43
Nighthawk 5G Mobile Hotspot
Note that you only need to turn USB tethering off it you want to charge your mobile
hotspot with your computer.
1.
Press the Power button to wake the device.
2.
Tap the Settings button.
3.
Tap the More button.
The additional settings screen displays.
4.
Tap the Tethering button.
The USB tethering screen displays.
5.
Tap the USB Tether Only (Disables WiFi) radio button.
Your settings are saved.
User Manual43Maintain Your Mobile Hotspot
Page 44
Nighthawk 5G Mobile Hotspot
View Details About Your Device From the Mobile Hotspot
You can view details about your device such as the model number, software version,
and IMEI (International Mobile Station Equipment Identity).
1.
Press the Power button to wake the device.
2.
Tap the Settings button.
3.
Tap the More button.
The additional settings screen displays.
4.
Tap the About button.
The About screen displays.
View Details About Your Device From the Mobile Hotspot Web Page
You can view details about your device such as the model number, software version,
and IMEI (International Mobile Station Equipment Identity).
User Manual44Maintain Your Mobile Hotspot
Page 45
Nighthawk 5G Mobile Hotspot
To view details about your device from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > About.
The About page displays details for your mobile hotspot.
Add and Select Access Point Names (APN)
Your mobile hotspot comes preconfigured with the access point name (APN) for your
network service provider. You can add additional APNs and select among the configured
APN for use by the mobile hotspot. The mobile hotspot checks the APN to determine
the type of network connection to establish.
Add an APN for Another Network
To add an APN for another network:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Mobile Advanced Settings > Cellular > Add APN.
The APN screen displays.
5.
Click the Add button.
The APN page displays.
6.
Enter the name and password, if they are required for the network.
User Manual45Maintain Your Mobile Hotspot
Page 46
Nighthawk 5G Mobile Hotspot
7. Select the network authentication mode:
None
•
PAP
•
CHAP
•
PAP or CHAP
•
8.
Change the PDP (data protocol), if necessary:
IPV4
•
IPV6
•
IPV4V6
•
9.
Change the PDP roaming protocol, if necessary:
None
•
IPV4
•
IPV6
•
IPV4V6
•
Note: PDP roaming protocol is the IP protocol used while you are roaming (for
example when you are traveling and the roaming network does not support IPv6).
10.
Click the Save button.
The entry is added to the table.
Select an APN to Use
To select an APN to use:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Mobile Broadband > APN.
User Manual46Maintain Your Mobile Hotspot
Page 47
Nighthawk 5G Mobile Hotspot
The APN page displays.
5.
Select the Active radio button next to the APN entry.
The APN is selected.
Remove an APN Entry
To remove an APN entry:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Mobile Broadband > APN.
The APN page displays.
5.
Select the box to the left of the APN.
6.
Click the Deletebutton.
The APN is removed.
Enable DMZ
In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall
in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer
of protection for the rest of the network, and sending all incoming data to a particular
IP address.
To enable the DMZ and designate a computer to screen incoming traffic:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
User Manual47Maintain Your Mobile Hotspot
Page 48
Nighthawk 5G Mobile Hotspot
The home page displays.
4.
Select Settings > Advanced Settings > Other.
The mobile hotspot page displays.
5. Scroll down to display the DMZ section.
6.
Select the DMZ Enabled On radio button.
7.
In the DMZ Address field, enter the IP address of the computer to which you want
all data sent.
If the mobile hotspot is tethered using a USB cable, this address is 192.168.1.4. If
the mobile hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is
usually 192.168.2.XX.
8.
Click the Save button.
Your settings are saved.
Update Mobile Hotspot Software and Firmware
The mobile hotspot automatically checks for new software or firmware updates once a
week. If an update becomes available, the mobile hotspot displays an alert. You can
also check for updates manually without receiving an alert.
Update Mobile Hotspot Software and Firmware in Response to an Alert
To update the mobile hotspot software or firmware in response to an alert:
1.
To wake the device, press the Power button.
The home screen displays.
2.
Press the Power button again.
The alert message displays.
User Manual48Maintain Your Mobile Hotspot
Page 49
Nighthawk 5G Mobile Hotspot
3.
Press and hold the Power button.
The update process starts.
After the update install completes, the mobile hotspot reboots.
Check for Software Updates From the Mobile Hotspot
1.
Press the Power button to wake the device.
2.
Tap the Settings button.
3.
Tap the Software button.
The Software Update screen displays.
4.
Tap the Check for updates now button.
The screen refreshes showing any available update.
5.
Tape the Update now button to install the update.
After the update install completes, the mobile hotspot reboots.
User Manual49Maintain Your Mobile Hotspot
Page 50
5
Frequently Asked Questions
This chapter provides answers to possible questions about your mobile hotspot:
• Questions About Connecting and Disconnecting Devices and Accessing the Internet
• Questions About the Mobile Hotspot Web Page
• General Questions
50
Page 51
Nighthawk 5G Mobile Hotspot
Questions About Connecting and Disconnecting Devices and Accessing the Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can’t connect a device to the mobile hotspot?
If you are experiencing problems connecting to the mobile hotspot, try the following
suggestions:
Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the
•
battery back in, and turn your mobile hotspot on.
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or Wi-Fi device to connect to your mobile
•
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.
What do I do if I can’t access the Internet?
If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
Check the display status on the mobile hotspot’s LCD screen.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the mobile hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are
•
active.
Switch your mobile hotspot off and on and restart your computer or Wi-Fi device.
•
User Manual51Frequently Asked Questions
Page 52
Nighthawk 5G Mobile Hotspot
How do I disconnect from the mobile broadband network?
Turning off domestic data and international roaming disconnects your mobile hotspot
from the mobile broadband network. For more information, see Turn Domestic Data
Off From the Mobile Hotspot Web Page on page 26.
Why doesn’t the Connect or Disconnect button appear on the mobile hotspot web page?
You can use the Connect or Disconnect button only when you are logged in as an
administrator.
To log in as an administrator:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080/ or http://192.168.2.1:8080/.
The mobile hotspot web page displays.
3.
Enter the password in the Sign In field.
The default password is attadmin. The password is case-sensitive.
4.
Click the Sign In button.
The home page displays.
How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?
The number next to the Wi-Fi button on the mobile hotspot’s LCD home screen is the
number of users (or devices) connected to your Wi-Fi network. When you log in to the
mobile hotspot web page, the number of connected devices displays on the home
page.
What do I do if the No Signal icon displays?
If the No Signal icon ( ) displays, make sure that you are in your network service
provider’s coverage area.
User Manual52Frequently Asked Questions
Page 53
Nighthawk 5G Mobile Hotspot
Why can’t my device access the mobile hotspot web page when connected to a VPN?
If you are using your mobile hotspot while connected to a VPN, you might not be able
to access the mobile hotspot web page using http://attwifmanager/.
To directly access the mobile hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
Why can’t my mobile hotspot connect to a computer running Windows Vista?
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233, or visit the Microsoft support website and
search for knowledge base article 928233.
What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
If your mobile hotspot does not connect to your service provider’s mobile broadband
network, try the following suggestions:
Make sure that your micro SIM account is active. To check micro SIM status, contact
•
your wireless service provider.
If you use a prepaid micro SIM card, make sure that the account balance is positive.
•
If your mobile hotspot still does not connect, you might need to create or update
•
the default connection profile.
To check the default connection profile settings:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:80/ or http://192/168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the mobile hotspot password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
User Manual53Frequently Asked Questions
Page 54
Nighthawk 5G Mobile Hotspot
4.
Select Settings > Advanced Settings > Cellular.
5. Review ISP settings.
Questions About the Mobile Hotspot Web Page
Review these topics for answers to questions about the mobile hotspot web page.
How do I go back to the mobile hotspot web page?
To view the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The mobile hotspot web page displays.
What do I do if I forget my attadmin login password?
The default attadmin login password is attadmin, and the mobile hotspot web page
URL is http://attwifmanager/.
User Manual54Frequently Asked Questions
Page 55
Nighthawk 5G Mobile Hotspot
If you changed the attadmin login password and can’t remember the password that
you created, you must reset the mobile hotspot back to factory defaults. See Reset the
Mobile Hotspot on page 61.
General Questions
Review these topics for answers to general questions about the mobile hotspot.
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the mobile hotspot
in a hot location, the internal temperature of the mobile hotspot can rise above 45°C.
In these conditions, the battery cannot be charged due to safety limits with lithium-ion
battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.
Why is the Signal Strength indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile hotspot Wi-Fi devices. Review the following
possibilities:
Check your signal strength and network type (for example, LTE 4G is generally faster
•
than 3G).
Check Wi-Fi interference by powering the mobile hotspot off and on to find a better
•
Wi-Fi channel.
Change the Wi-Fi band from 2.4 GHz to 5 GHz.
•
If the network signal is low, consider using external antennas or cradle the mobile
•
hotspot with built-in high-gain antennas.
User Manual55Frequently Asked Questions
Page 56
Nighthawk 5G Mobile Hotspot
The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly
release the Power button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
Find the IP address on a Windows 7 , Windows Vista , or Windows XP device To find the IP address on a Windows 7 , Windows Vista , or Windows XP device:
1. Open the command prompt window:
a.
Select Start > Run.
b.
Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig and press Enter.
3.
Write down the IP address for the entry that relates to the Wi-Fi network connection.
The IP address might be listed under IPv4 Address or something similar.
Find the IP address on a Windows 8 device To find the IP address on a
Windows 8 device:
1.
In the Charms bar, click the Search button.
2.
Select Command Prompt.
3.
At the command prompt, enter ipconfig and press Enter.
4.
Write down the IP address for the entry that relates to the Wi-Fi network connection.
The IP address might be listed under IPv4 Address or something similar.
Find the IP address on a Mac OS X device To find the IP address on a Mac OS X
device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the Wi-Fi adapter.
The IP address is displayed in the right pane.
User Manual56Frequently Asked Questions
Page 57
Nighthawk 5G Mobile Hotspot
Find the IP address on devices running other operating systems To find
the IP address on devices running other operating systems:
Refer to the user documentation for your operating system or computer.
How do I find a device’s MAC address?
You must know the MAC address for a device when you are doing the following:
Assigning an IP address based on a MAC address (when using DHCP)
•
Allowing or denying devices access to your Wi-Fi network (MAC filtering)
•
Tip: To display a list of connected devices, including the MAC address of each device,
go to the mobile hotspot web page and log in as an administrator. The connected
devices list appears on the left side of the home page. Click the device links to display
IP and MAC addresses.
The steps for finding a device’s MAC address depend on the operating system. If your
device runs an operating system not listed in the following procedures, see the
appropriate operating system documentation.
Find the MAC address on a Windows 7, Vista , or XP device To find the
MAC address on a Windows 7, Vista , or XP device:
1. Open the command prompt window:
a.
Select Start > Run.
b.
Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig /all and press Enter.
3.
Write down the physical address for the entry that relates to the Wi-Fi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your Wi-Fi
adapter.
Find the MAC address on a Windows 8 device or newer To find the MAC
address on a Windows 8 device or newer:
1.
In the Charms bar, click the Search button.
2.
Select Command Prompt.
3.
At the command prompt, enter ipconfig /all and press the Enter button.
4.
Write down the physical address for the entry that relates to the Wi-Fi network
connection.
User Manual57Frequently Asked Questions
Page 58
Nighthawk 5G Mobile Hotspot
It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
Find the MAC address on a Mac OS X device To find the MAC address on a
Mac OS X device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the Wi-Fi adapter that is connecting to the routing hardware.
3.
Select Advanced.
4.
Select Ethernet.
The Ethernet ID is displayed. This is the same as the MAC address.
What do I do if the Wi-Fi network name doesn’t appear in the list of networks?
If you do not see the mobile hotspot’s Wi-Fi networks from your Wi-Fi-enabled device,
try these suggestions:
Refresh the list of networks.
•
•
If the LCD screen is dark, the Wi-Fi radio might be asleep. Press the Power button
to wake the mobile hotspot.
Check the Wi-Fi band settings and consider using the 2.4 GHz band for increased
•
compatibility with client devices.
User Manual58Frequently Asked Questions
Page 59
6
Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when
you are using your mobile hotspot. The chapter covers the following topics:
• View Alerts
• Reset the Mobile Hotspot
59
Page 60
Nighthawk 5G Mobile Hotspot
View Alerts
Your mobile hotspot displays alerts to advise you of device status changes. See View
Messages From the Mobile Hotspot Web Page on page 19.
SIM Not Installed
Ensure that the micro SIM card is installed correctly. The mobile hotspot comes with a
preinstalled SIM. For information about replacing a SIM, see Replace a SIM Card on
page 10.
SIM Error — Check SIM
Ensure that your network service provider’s micro SIM card is inserted in the mobile
hotspot. If a problem still exists, contact customer service. The micro SIM card might
be damaged and need replacing.
SIM Locked
You can unlock the SIM.
To unlock the micro SIM card from the mobile hotspot web page:
1.
Contact customer service for the PIN to unlock the micro SIM card.
2. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
3.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
4. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
5. Enter the micro SIM PIN when prompted.
6.
Click the Save button.
Your settings are saved.
User Manual60Troubleshooting
Page 61
Nighthawk 5G Mobile Hotspot
Temperature-Related Alerts
The mobile hotspot is designed to work over a wide temperature range. (For more
information, see Environmental Specifications on page ?.) The mobile hotspot shuts
down automatically if it goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure that the area is well ventilated and air can circulate
around the device.
Note: The battery might not recharge if the mobile hotspot is outside the operating
temperature range.
Reset the Mobile Hotspot
You can reset the mobile hotspot to the factory settings. This is useful if you forgot your
attadmin login password for the mobile hotspot web page.
If you reset the mobile hotspot, all of your customizations are lost. If you want to keep
them, save them before doing the reset and restore them afterward. See Back Up and
Restore Mobile Hotspot Settings on page ?.
Note: When you reset the mobile hotspot, any currently connected devices lose access
and must be reconnected after the mobile hotspot restarts.
Reset the Mobile Hotspot From the Mobile Hotspot
Start with the mobile hotspot turned on.
To reset the mobile hotspot directly from the mobile hotspot:
1.
Press the Power button to wake the device.
User Manual61Troubleshooting
Page 62
Nighthawk 5G Mobile Hotspot
2.
Tap the Settings button.
3.
Tap the More button.
The additional settings screen displays.
4.
Tap the Factory Reset button.
A message displays telling you that devices currently connected will lose Internet
access.
5.
Tap the OK button.
The mobile hotspot resets to its factory settings.
Reset the Mobile Hotspot From the Mobile Hotspot Web Page
To reset the mobile hotspot to its factory settings:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1:8080 or http://192.168.2.1:8080.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Administrator > Factory Reset.
The Factory Reset page displays.
5.
Click the Reset button.
User Manual62Troubleshooting
Page 63
Nighthawk 5G Mobile Hotspot
A message displays telling you that devices currently connected will lose Internet
access.
6.
Click the OK button.
The mobile hotspot returns to its factory settings.
User Manual63Troubleshooting
Page 64
A
Specifications
This appendix covers the following topics:
• Battery Specifications
• Display Specifications
• Mechanical Specifications
• Mobile Band Specifications
• Package Contents
• Port Specifications
• Security Specifications
• WiFi Specifications
64
Page 65
Nighthawk 5G Mobile Hotspot
Battery Specifications
Battery specifications:
Removable Li-ion battery
•
Up to 11 hours of continuous usage
•
Note: 11+ hour battery life is achieved by the following heaviest case: stream
YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over
11 hours.
User Manual65Specifications
Page 66
Nighthawk 5G Mobile Hotspot
Display Specifications
The mobile hotspot includes an 2.4 in. LCD touch screen.
User Manual66Specifications
Page 67
Nighthawk 5G Mobile Hotspot
Mechanical Specifications
Table 2. Physical dimensions
DimensionParameter
Weight
240 g (2.47 oz) with
battery
125 mm (4.92 in.)Length
105 mm (4.13 in.)Width
21.5 mm (0.81 in.)Thickness
Mobile Band Specifications
Table 3. Mobile Bands
BandTechnology
4G/LTE bands
2, 4, 5, 12, 29, 30,
46, 66
n2605G
Package Contents
Your mobile hotspot package includes the following:
Nighthawk 5G Mobile Hotspot
•
Pre-installed SIM card
•
Removable lithium ion battery
•
AC charger
•
USB Type-C cable
•
Quick Start Guide
•
User Manual67Specifications
Page 68
Nighthawk 5G Mobile Hotspot
Port Specifications
The mobile hotspot provides one USB 3.1 Type-C port.
Security Specifications
Supported security features:
WiFi security encryption
•
VPN pass-through
•
NAT firewall
•
Password protected administration UI
•
User Manual68Specifications
Page 69
Nighthawk 5G Mobile Hotspot
WiFi Specifications
WiFi support:
WiFi 802.11ac, 2x2 MIMO
•
2.4/5 GHz Standalone
•
User Manual69Specifications
Loading...