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AC1450
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Netgear AC1450 User Manual

genie Mobile App

User Manual
March 2017
202-11742-01
350 East Plumeria Drive
San Jose, CA 95134
USA
NETGEAR genie App
Support
Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

Contents

Chapter 1 Getting Started
Chapter 2 Manage Your WiFi Network
Router Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Download the genie Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Update the genie App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Install the Android genie Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the iOS genie Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Create a NETGEAR Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Log In to Your Router Using the genie Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . 8
Log Out of Your NETGEAR Single Sign-On Account. . . . . . . . . . . . . . . . . . . . . . . . 9
View Information About Your WiFi Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
View Your Router WiFi Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
View Your Router WiFi Network Settings from the WiFi Page. . . . . . . . . . . . 13
View Your Router WiFi Network Settings from the Network Information Panel
13
Change Your Router’s WiFi Network Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Change Your Router’s WiFi Password or Security Level . . . . . . . . . . . . . . . . . . . 15
Change the WiFi Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
View the Network Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
View Devices Connected to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
View Devices Connected to the Network Using the Network Map . . . . . . . 17
View Devices Connected to the Network Using Network Information Panel18
Enable Access Control and Pause Internet Access . . . . . . . . . . . . . . . . . . . . . . . . 19
Enable Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Pause Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Modify the Device Type in the Network Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Set Up a Guest WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Enable Guest Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
View or Change the Guest WiFi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect to a WiFi Network Using a QR Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Display the WiFi Network QR Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Scan a WiFi Network QR Code Using the Mobile genie App. . . . . . . . . . . . . . 24
Enable the Traffic Meter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Change the Traffic Meter Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 3 Parental Controls
Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enable or Disable Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
NETGEAR genie App
Create a Bypass Account Using the genie App . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Set the Parental Controls Filtering Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Set the Parental Controls Filtering Level for Your Router Network. . . . . . . . 31
Set Parental Controls Filtering Levels for Each Device . . . . . . . . . . . . . . . . . . 32
Chapter 4 Remotely Access Your Router
Enable Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remotely Manage Your Router Using the genie App . . . . . . . . . . . . . . . . . . . . . . 35
Enable Your Router to Work with Amazon Alexa . . . . . . . . . . . . . . . . . . . . . . . . . 36
Link the NETGEAR Skill to Your Alexa App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Alexa Commands Supported by NETGEAR Routers . . . . . . . . . . . . . . . . . . . . . 36
Chapter 5 Share Files
Access Files on a USB Storage Device Connected to the Router . . . . . . . . . . . . 38
Upload Files From Your Mobile Device to Your USB Storage Device . . . . . . . . . 38
Download Files From USB Storage Device Connected to the Router . . . . . . . . 39
View Files Downloaded From Your USB Storage Device . . . . . . . . . . . . . . . . . . . 40
Send Files With Turbo Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enable or Disable the Turbo Transfer Power Saving Mode . . . . . . . . . . . . . . . . . 41
View or Delete the Turbo Transfer History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 6 Use MyMedia to Play and Share Media Files
Play Media Files From Your Home Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Share Media With Chromecast Using the Mobile genie App. . . . . . . . . . . . . . . . 46
Change the MyMedia Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Restart the MyMedia Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Refresh the MyMedia Source Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Prevent Devices on the Network From Accessing Your Files . . . . . . . . . . . . . . . 49
Prevent Media Files From Playing on Your Device . . . . . . . . . . . . . . . . . . . . . . . . 49
Chapter 7 Administration
Register Your NETGEAR Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Reboot Your Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
View the genie Mobile App Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
View the Router Model Number or Firmware Version. . . . . . . . . . . . . . . . . . . . . 54
View the Local and Remote Access List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
View the Router Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

1. Getting Started

1
NETGEAR provides free Android and iOS mobile genie® apps that let you manage your router. If you already downloaded the genie app, update the app on your mobile device.
This chapter covers the following topics:
• Router Requirements
• Download the genie Mobile App
• Create a NETGEAR Account
• Log In to Your Router Using the genie Mobile App
• Log Out of Your NETGEAR Single Sign-On Account
To find out which mobile platforms are supported and toget the downloads, visit the NETGEAR
genie website at netgear.com/genie.
NETGEAR genie App

Router Requirements

To view a list of routers that can be managed using the genie app, visit
netgear.com/landing/en-us/netgear-genie-routers.aspx.

Download the genie Mobile App

The genie mobile app runs on Android and iOS mobile devices, such as Android smartphones, iPhones, iPads, and tablets. For information about which mobile devices are currently supported, visit the NETGEAR genie web page.
To use the mobile app, you must connect your Android or iOS mobile device to your
NETGEAR home WiFi network. For information about how to connect your mobile device to your WiFi network, see the documentation that came with your mobile device.

Update the genie App

If you previously download the genie app, you must update the app. Go to the app store on your mobile device to update the app.
Note: If you previously download the genie HD app for iPad, the genie HD
app cannot be updated. Delete the genie HD app from your iPad and download the new genie mobile app for iOS devices.
Old version of the genie app
Figure 1. genie app icons
Old genie HD app for iPad
New version of the genie app
Getting Started
NETGEAR genie App

Install the Android genie Mobile App

Download the genie mobile app for Android devices from the Google Play Store. You can also use the following QR code to go to the app download page directly:
Figure 2. Android genie mobile app QR code

Install the iOS genie Mobile App

Download the genie mobile app for iOS devices from the Apple App Store. You can also use the following QR codes to go to the app download page directly:
Figure 3. iOS genie mobile app QR code

Create a NETGEAR Account

If you already created a NETGEAR account for other NETGEAR apps, such as the previous version of the genie app or the Arlo app, you can use those credentials instead of creating a new NETGEAR account.
To create a NETGEAR account using the genie mobile app:
1. Connect your mobile device to the router
2. Launch the genie mobile app
ap the CREATE NETGEAR ACCOUNT button.
3. T
The Account Registration page displays.
4. Complete the account registration fields, agree to the terms and conditions, and tap the
NEXT button.
A verification email is sent to your email address.
5. T
o verify your account, log in to the email that you used to create your NETGEAR account
and follow the instructions emailed to you from Customer Support.
6. T
ap FINISH AND LAUNCH APP in the genie app on your mobile device.
.
’s WiFi network.
Getting Started
NETGEAR genie App
The dashboard displays.
Your new NETGEAR account is active.

Log In to Your Router Using the genie Mobile App

If you have a NETGEAR account, use those credentials to sign in to the genie mobile app. If you don't have a NETGEAR account, create an account or tap SKIP.
To log in to your router using the genie mobile app:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
5. Enter your router’s admin password and tap the LOGIN button.
.
, the Remote Access page displays.
’s WiFi network.
Dashboard
Getting Started
NETGEAR genie App

Log Out of Your NETGEAR Single Sign-On Account

The following instructions assume you are already logged in the genie mobile app.
To log out of your NETGEAR SSO account:
1. On the dashboard, tap the menu icon
2. Tap SIGN OUT.
You are logged out of your account.
.
Getting Started

2. Manage Your WiFi Network

This chapter contains the following sections:
• View Information About Your WiFi Network
• View Your Router WiFi Network Settings
• Change Your Router’s WiFi Network Name
• Change Your Router’s WiFi Password or Security Level
• Change the WiFi Channel
• View the Network Map
• View Devices Connected to Your Network
• Enable Access Control and Pause Internet Access
• Modify the Device Type in the Network Map
• Set Up a Guest WiFi Network
• Connect to a WiFi Network Using a QR Code
• Enable the Traffic Meter
• Change the Traffic Meter Settings
2
10
NETGEAR genie App

View Information About Your WiFi Network

You can view the following information about your WiFi network from the network information panel:
• Router management status
• W
iFi network name
• W
iFi password
• Devices connected to the network
Figure 4. Network information panel
To view the network information panel:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
.
Manage Your WiFi Network
Network information panel
’s WiFi network.
11
NETGEAR genie App
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
, the Remote Access page displays.
5. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
6. Swipe up on the network information panel.
Manage Your WiFi Network
12
NETGEAR genie App

View Your Router WiFi Network Settings

You can view your router’s network settings, such as the WiFi network name and password, from the WiFi page of from the network information panel.

View Your Router WiFi Network Settings from the WiFi Page

To view your router’s WiFi network settings from the WiFi page:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
5. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
6. T
ap WiFi.
The WiFi page displays. The WiFi name, password, security level and channel displays on the page.
.
, the Remote Access page displays.
’s WiFi network.

View Your Router WiFi Network Settings from the Network Information Panel

To view your router’s WiFi network settings from the network information panel:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
.
Manage Your WiFi Network
’s WiFi network.
13
NETGEAR genie App
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
, the Remote Access page displays.
5. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
6. Swipe up on the network information panel.
Your router’s WiFi network name and password displays.
7. (Optional)
network, swipe left on the WiFi band icon
To view the WiFi network name and password for your router’s 5 GHz WiFi
.

Change Your Router’s WiFi Network Name

To change your router’s WiFi network name:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
.
’s WiFi network.
Network information panel
ap the SIGN IN button.
3. T
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
Manage Your WiFi Network
14
NETGEAR genie App
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays.
5. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
6. T
ap WiFi.
The WiFi page displays.
7. (Optional)
left on the WiFi band icon.
The page adjusts.
Note: If you are using an Orbi router, you cannot change the Orbi’s 5 GHz
ap the WiFi Name field and enter a new WiFi network name in the field.
8. T
9. T
ap the save icon .
Your settings are saved.
To change the WiFi network name for your router’s 5 GHz WiFi network, swipe
WiFi network name because the Orbi’s 2.4 GHz and 5 GHz WiFi networks share the same WiFi network name.

Change Your Router’s WiFi Password or Security Level

To change your router’s WiFi password or security level:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
’s WiFi network.
2. Launch the genie mobile app
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
3. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely, the Remote Access page displays.
4. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
5. T
ap WiFi.
The WiFi page displays.
.
Manage Your WiFi Network
15
NETGEAR genie App
6. (Optional) To change the WiFi password for your router’s 5 GHz WiFi network, swipe left on
the WiFi band icon
Note: If you are using an Orbi router, you cannot change the Orbi’s 5 GHz
WiFi password because the Orbi’s 2.4 GHz and 5 GHz WiFi networks share the same WiFi password.
ap the Password field and enter a new password in the field.
7. T
8. T
ap the Security field and select a new security level.
9. T
ap the save icon .
Your settings are saved.
.

Change the WiFi Channel

To change the WiFi channel:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
’s WiFi network.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
5. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
6. T
ap WiFi.
The WiFi page displays.
7. T
ap the Channel field.
The Channel page displays.
8. If your channel was set to
9. Move the channel selector to the left or right to select a channel.
Auto, move the Auto slider to the left to turn off auto-selection.
.
, the Remote Access page displays.
Manage Your WiFi Network
16
NETGEAR genie App
computers and WiFi devices from the WiFi network.
Your settings are saved.

View the Network Map

The network map displays the computers and mobile devices that are connected to your router.
To view the network map:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
5. Enter your router’s admin password and tap the LOGIN button.
The dashboard displays.
6. T
ap Network Map.
The Network Map page displays.
.
, the Remote Access page displays.
’s WiFi network.

View Devices Connected to Your Network

You can view devices connected to your router’s network using the network map or the network information panel.

View Devices Connected to the Network Using the Network Map

To view devices connected to the router network using the network map:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
Manage Your WiFi Network
’s WiFi network.
17
NETGEAR genie App
2. Launch the genie mobile app .
ap the SIGN IN button.
3. T
Note: If you don't have a NETGEAR account, create an account or tap SKIP.
The Account Login page displays.
4. Enter your NETGEAR account credentials and tap the SIGN IN button.
If you’re accessing your router locally, the Local Access page displays. If you’re accessing your router remotely
, the Remote Access page displays.
5. Enter your router
The dashboard displays.
6. T
ap Network Map.
The Network Map page displays.
’s admin password and tap the LOGIN button.

View Devices Connected to the Network Using Network Information Panel

The network information panel displays a list of devices connected to your router’s network.
Network information panel
Figure 5. Network information panel
To view devices connected to the router network using the Router Management panel:
1. Connect your mobile device to the router
Note: If you’re accessing your router remotely, skip this step.
2. Launch the genie mobile app
ap the SIGN IN button.
3. T
.
Manage Your WiFi Network
’s WiFi network.
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