Warming drawer
User manual and installation
instructions
N.9HA11..
en Safety
Further information and explanations are available online:
Table of contents
INFORMATION FOR USE
1 Safety...................................................................2
2 Preventing material damage ..............................3
3 Environmental protection and saving en-
ergy ......................................................................3
4 Familiarising yourself with your appliance .......4
5 Before using for the first time ............................5
6 Cookware.............................................................5
7 Basic operation ...................................................5
8 Pre-heating cookware.........................................6
9 Preheat cups .......................................................6
10 Keep food warm ..................................................7
11 Making yeast dough or yoghurt .........................7
12 Low-temperature cooking ..................................8
13 Additional applications.......................................8
14 Defrosting............................................................8
15 How it works........................................................9
16 HomeConnect ..................................................11
17 Cleaning and servicing.....................................12
18 Troubleshooting................................................13
19 Customer Service..............................................15
20 Information regarding Free and Open
Source Software................................................15
21 Declaration of Conformity ................................15
22 INSTALLATION INSTRUCTIONS ......................16
22.5 Safe installation ..............................................
..18
¡ Keep the instruction manual and the
product information safe for future reference or for the next owner.
¡ Do not connect the appliance if it has been
damaged in transit.
1.2 Intended use
Only use this appliance:
¡ To keep food warm and to warm cookware.
¡ To prepare meals and drinks.
¡ in private households and in enclosed
spaces in a domestic environment.
¡ up to an altitude of max. 4000m above
sea level.
Do not use the appliance:
¡ On boats or in vehicles.
1.3 Restriction on user group
This appliance may be used by children aged
8 or over and by people who have reduced
physical, sensory or mental abilities or inadequate experience and/or knowledge,
provided that they are supervised or have
been instructed on how to use the appliance
safely and have understood the resulting
dangers.
Do not let children play with the appliance.
Children must not perform cleaning or user
maintenance unless they are at least 15 years
old and are being supervised.
Keep children under the age of 8 years away
from the appliance and power cable.
1.4 Safe use
WARNING‒Risk of fire!
The inside of the appliance gets very hot and
may cause flammable materials to ignite.
▶ Never place flammable objects or plastic
containers in the appliance.
1 Safety
Observe the following safety instructions.
1.1 General information
¡ Read this instruction manual carefully.
2
WARNING‒Risk of burns!
The accessories and cookware become very
hot during operation.
▶ Always use oven gloves when removing
hot accessories or cookware from the appliance.
Preventing material damage en
The inside of the appliance becomes very hot
during operation.
▶ Never touch the inside of the appliance
while it is hot.
▶ Keep children away from the appliance.
The rear of the front panel becomes very hot
during operation.
▶ To open the appliance, only touch the front
panel on the side or the underside.
The appliance becomes hot during operation.
▶ Allow the appliance to cool down before
cleaning.
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be
carried out by trained specialist staff.
▶ Only use genuine spare parts when repair-
ing the appliance.
▶ If the power cord or the appliance power
cable of this appliance is damaged, it must
be replaced with a special power cord or
special appliance power cable, which is
available from the manufacturer or its Cus-
tomer Service.
If the insulation of the power cord is damaged, this is dangerous.
▶ Never let the power cord come into contact
with hot appliance parts or heat sources.
▶ Never let the power cord come into contact
with sharp points or edges.
▶ Never kink, crush or modify the power
cord.
An ingress of moisture can cause an electric
shock.
▶ Do not use steam- or high-pressure clean-
ers to clean the appliance.
If the appliance or the power cord is damaged, this is dangerous.
▶ Never operate a damaged appliance.
▶ Never pull on the power cord to unplug the
appliance. Always unplug the appliance at
the mains.
▶ If the appliance or the power cord is dam-
aged, immediately unplug the power cord
or switch off the fuse in the fuse box.
▶ Call customer services. →Page15
WARNING‒Risk of suffocation!
Children may put packaging material over
their heads or wrap themselves up in it and
suffocate.
▶ Keep packaging material away from chil-
dren.
▶ Do not let children play with packaging ma-
terial.
Children may breathe in or swallow small
parts, causing them to suffocate.
▶ Keep small parts away from children.
▶ Do not let children play with small parts.
Preventing material damage
2 Preventing material damage
ATTENTION!
Excessive weight may damage the appliance.
▶ The appliance has a maximum load capacity of
25kg.
Environmental protection and saving energy
Moisture may damage the appliance.
▶ Do not use the appliance to store food and drinks.
The humidity of the food may cause corrosion dam-
age.
3 Environmental protection and saving energy
3.1 Disposing of packaging
The packaging materials are environmentally compatible and can be recycled.
▶
Sort the individual components by type and dispose
of them separately.
3.2 Saving energy
If you follow these instructions, your appliance will use
less power.
To preheat cookware efficiently, distribute the cookware evenly throughout the appliance.
It is more energy-efficient to prepare food, e.g. low-temperature cooking, in the warming drawer rather than in
the oven.
3
en Familiarising yourself with your appliance
Familiarising yourself with your appliance
4 Familiarising yourself with your appliance
4.1 Control panel
You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.
Touch fields
Touch fields are touch-sensitive surfaces. To select a
function, press the relevant field.
Touch field Function
Switch the appliance on
or off
Adding favourites
Preheating cups
Preheating cookware
Keeping food warm
Low-temperature cooking
Setting the temperature
30° - 80° Selecting a temperature
Starting HomeConnect
pairing
1
Only available if the appliance is connected to
HomeConnect.
2
Depending on the selected operating mode.
Notes
¡ If you touch the touch field, the appliance performs
the corresponding function.
¡ Touch fields that cannot currently be selected do
not light up.
1
2
¡ The settings that are currently selected light up in
colour.
¡ Always keep the controls dry. Moisture reduces its
effectiveness.
Displays
The displays on the control panel show the operating
status of the appliance.
Display Function
lights up white HomeConnect is avail-
able.
flashes white Appliance connects to
HomeConnect.
lights up in colour Appliance is connected to
HomeConnect.
flashes in colour Connection to HomeCon-
nect is faulty.
The operation indicator is located on the appliance's
front panel.
Operation indicator Function
Off Appliance OFF
Lights up Appliance ON
Flashes Heating-up display
Flashes quickly Fault
Default temperature and temperature range
The appliance displays the possible temperature range depending on the operating mode selected. The selected operating mode and the corresponding default temperature light up in colour.
When the appliance is switched on, the operating mode and temperature that were last set light up in colour.
Operating mode Default temperature in °C Adjustable temperature range in °C
Preheat cups 50 40-60
Preheat cookware 60 50-70
Keep food warm 70 60-80
Low-temperature cooking 80 70-80
Temperature range 50 30-80
4.2 Sabbath mode
With this function, the appliance keeps the temperature
between 30 and 80°C for a longer period of time.
4
You can keep food warm for up to 74hours without
having to switch the appliance on or off. Bear in mind
that food which spoils easily should not be left in the
appliance for too long.
Before using for the first time en
If you open the appliance for this function, the appliance continues to heat up and the fan runs.
4.3 Safety shut-off
For your safety, the appliance has a safety shut-off
function. Any kind of heating will be switched off after
24hours if the appliance controls are not used during
Before using for the first time
5 Before using for the first time
Prepare the appliance for use.
5.1 Cleaning and heating up the appliance before using it for the first time
Note:When the appliance is switched on for the first
time, it takes approx.60seconds until the appliance is
ready to use. A signal tone sounds. The touch fields
light up in ascending order from left to right.
Requirement:There are no objects in the appliance.
1.
Press on the appliance's front panel.
a The appliance opens and can be pulled out as far
as it will go by the sides or underside of the front
panel.
this time. All displays are off. When the appliance
switches off, an audible signal sounds. The appliance
will also remain off after a power failure.
The safety shut-off function is deactivated in Sabbath
mode.
2.
Clean the appliance with a damp cloth and a neutral
cleaning agent, such as washing-up liquid and wa-
ter.
3.
Press
a A signal tone sounds.
4.
Press
5.
Press 80°C and close the appliance.
a The operation indicator flashes while the appliance
is preheating.
6.
Heat up the appliance at 80°C for one hour.
Smoke development and odour development are
normal.
Ventilate the installation room well.
.
.
Cookware
6 Cookware
Observe the instructions for filling the appliance. The
appliance has a maximum load capacity of 25kg. You
can heat a different quantity of cookware depending on
the appliance height.
6.1 Cookware for appliances with a height
of 29cm
You can use an appliance with a height of 29cm to
preheat the place settings for 12people, for example.
Cookware Dimensions
12dinner plates 27cm diameter
12soup bowls 13cm diameter
1bowl 24cm diameter
1bowl 21cm diameter
Basic operation
7 Basic operation
Cookware Dimensions
1bowl 17cm diameter
2meat platters 32x20cm
6.2 Cookware for appliances with a height
of 14cm
You can use an appliance with a height of 14cm to
preheat the place settings for 6people, for example.
Tableware Dimensions
6dinner plates 27cm diameter
6soup bowls 13cm diameter
1bowl 20cm diameter
1bowl 18cm diameter
1bowl 14cm diameter
1meat platter 32x20cm
7.1 Opening the appliance
WARNING‒Risk of burns!
The rear of the front panel becomes very hot during operation.
▶ To open the appliance, only touch the front panel on
the side or the underside.
▶
Press on the appliance's front panel.
a The appliance opens and can be pulled out as far
as it will go by the sides or underside of the front
panel.
7.2 Closing the appliance
▶
Push the appliance in until it engages.
5
en Pre-heating cookware
7.3 Switching on the appliance
1.
Press
.
a A signal tone sounds.
2.
Select an operating mode.
a The default temperature lights up in colour.
a The available temperatures light up.
3.
If required, select another temperature.
a The selected temperature lights up in colour.
4.
Close the appliance.
a The operation indicator flashes while the appliance
is preheating.
a The operation indicator lights up, the appliance
heats up and the fan runs.
7.4 Switching off the appliance
▶
Press .
a A signal tone sounds.
7.5 Set temperature
1.
Press
a The default temperature lights up in colour.
a The temperatures that can be set light up white.
2.
Select a temperature.
a The selected temperature lights up in colour.
.
7.6 Adjusting the default temperature
1.
Select the operating mode.
2.
Press and hold the symbol for the required default
temperature until the signal tone sounds.
a The default temperature has changed.
7.7 Starting Sabbath mode
1.
Press
.
a A signal tone sounds.
2.
Press
.
a The default temperature lights up in colour.
3.
Set the required temperature between 30°C and
80°C.
4.
Press
and at the same time.
a lights up in colour. 30° lights up white.
5.
Press 30°.
a 30° lights up in colour.
6.
Press and hold
until a signal sounds.
a lights up white.
a
and the set temperature light up in colour. The
brightness of the display is dimmed.
7.
Close the appliance.
a The operation indicator lights up, the appliance
heats up and the fan runs.
a If you open the appliance for this function, the appli-
ance continues to heat up and the fan runs.
7.8 Ending Sabbath mode
1.
Press
a Sabbath mode has ended.
2.
Press
a A signal tone will sound.
Tip:If you have connected the appliance to HomeConnect, you can programme a switch-off timer in the
HomeConnect app.
.
to switch off the appliance again.
Pre-heating cookware
8 Pre-heating cookware
Food remains warm for longer in preheated cookware.
8.1 Starting the "Preheat cookware" function
1.
Place the cookware in the appliance.
‒ To guarantee that hot air can circulate efficiently,
ensure that no tall items of cookware or stacks
of plates are blocking the ventilation slots on the
rear panel of the appliance.
‒ Distribute the cookware across the entire bottom
of the appliance to reduce the preheating time.
The preheating time depends on the material, thickness, quantity and distribution of the cookware. For
place settings for 6people, the preheating time is
approx.30-40minutes.
2.
Press .
a The default temperature lights up in colour.
Preheat cups
9 Preheat cups
a The available temperatures light up.
3.
If required, select another temperature.
4.
Close the appliance.
a The operation indicator flashes while the appliance
is preheating.
a The operation indicator lights up, the appliance
heats up and the fan runs.
8.2 Ending the "Preheat cookware" function
WARNING‒Risk of burns!
The accessories and cookware become very hot during operation.
▶ Always use oven gloves when removing hot ac-
cessories or cookware from the appliance.
1.
Open the appliance.
2.
Switch off the appliance.
3.
Remove the cookware.
Drinks remain warm for longer in preheated cups.
6
Keep food warm en
9.1 Starting the "Preheat cups" function
WARNING‒Risk of burns!
There is a risk of burns if the temperatures are too
high.
▶ Always set temperatures below 60°C for cups.
1.
Place the cups in the appliance.
‒ Distribute the cups across the entire bottom of
the appliance to reduce the preheating time.
The preheating time depends on the material, thickness, quantity and distribution of the cups.
2.
Press .
a The default temperature lights up in colour.
a The available temperatures light up.
3.
If required, select another temperature.
4.
Close the appliance.
Keep food warm
10 Keep food warm
You can use the appliance to keep food warm for a
certain period of time.
Note the recommended settings.
→"Recommended settings for keeping food warm",
Page9
a The operation indicator flashes while the appliance
is preheating.
a The operation indicator lights up, the appliance
heats up and the fan runs.
9.2 Ending the "Preheat cups" function
WARNING‒Risk of burns!
The accessories and cookware become very hot during operation.
▶ Always use oven gloves when removing hot ac-
cessories or cookware from the appliance.
1.
Open the appliance.
2.
Switch off the appliance.
3.
Remove the cups.
6.
Close the warming drawer.
a The operation indicator flashes while the appliance
is preheating.
a The operation indicator lights up, the appliance
heats up and the fan runs.
10.1 Starting the "Keep food warm" function
1.
To prevent spillage, do not completely fill the cookware.
2.
Cover the food with heat-resistant cling film, aluminium foil or a heat-resistant cover.
3.
Place the cookware in the appliance.
4.
Press
a The default temperature lights up in colour.
a The available temperatures light up.
5.
If required, select another temperature.
Making yeast dough or yoghurt
.
10.2 Ending the "Keep food warm" function
The accessories and cookware become very hot during operation.
▶ Always use oven gloves when removing hot ac-
1.
2.
3.
11 Making yeast dough or yoghurt
You can use your appliance to make yeast dough or
yoghurt.
Note the recommended settings.
→"Recommended settings for making yeast dough or
yoghurt", Page9
11.1 Making yeast dough
1.
Make the yeast dough.
2.
Put the yeast dough into a suitable container.
3.
Place the container in the appliance.
4.
Cover the container with a damp tea towel.
5.
Heat the appliance in accordance with the corresponding temperature indicator and time.
11.2 Making yoghurt
1.
To make thick yoghurt, add skimmed milk powder
to the milk before heating it.
Use one to two tablespoons of skimmed milk
powder per litre of milk.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
WARNING‒Risk of burns!
cessories or cookware from the appliance.
Open the appliance.
Switch off the appliance.
Remove the cookware.
Heat pasteurised milk to 90°C on the hob to prevent a disturbance of the yoghurt cultures.
For ultra-high temperature (UHT) milk, heating is not
required.
Cold milk extends the incubation time.
Allow the milk in the water bath to cool to 40°C so
that the yoghurt cultures are not destroyed.
Stir natural yogurt with designated yogurt cultures
into the milk.
Use one to two teaspoons of yoghurt per 100ml
milk.
When using yoghurt starter, follow the instructions
on the packet.
Use yoghurt jars with screw tops.
If available, disinfect the washed yoghurt jars in your
steam oven at 100°C and 100% humidity for
20-25minutes.
Pour the yoghurt mixture into the disinfected yoghurt
jars.
Close the yoghurt jars using a screw lid.
Place the yoghurt jars in the appliance.
Place the finished yoghurt into the refrigerator.
7
en Low-temperature cooking
Low-temperature cooking
12 Low-temperature cooking
Low-temperature cooking is the ideal cooking method
for cooking all tender pieces of meat which are to be
cooked medium rare or "à point". The meat remains
very juicy and turns out as soft as butter. Since the
times for low-temperature cooking are considerably
longer, you have plenty of leeway for menu planning.
Meat that is cooked at a low temperature is easy to
keep warm.
Note the recommended settings.
→"Recommended settings for low-temperature cook-
ing", Page9
12.1 Tips for low-temperature cooking
This is where you will find tips for achieving good results when cooking at a low temperature.
¡ Only use fresh, good-quality meat. Carefully remove
sinews and fat from around the edge. Fat develops
a strong, distinct taste during low-temperature cooking.
¡ Even larger pieces of meat do not need to be
turned.
¡ You can cut the meat immediately after low-temper-
ature cooking. No standing time is required.
¡ Due to the special cooking method, the meat always
looks pink on the inside. This does not mean, however, that the meat is raw or not well done enough.
¡ Meat that is cooked at a low temperature is not as
hot as conventionally roasted meat. Ensure that the
sauces are very hot when you serve them. Place the
plates in the appliance in the last 20-30minutes.
¡ If you want to keep meat that is cooked at a low
temperature warm, select 60°C. Small pieces of
meat can be kept warm for up to 45minutes and
large pieces for up to 2hours.
12.2 Starting the "Low-temperature cooking" function
1.
Only use suitable cookware made from glass, porcelain or ceramic with a lid, e.g. a glass roasting
dish.
2.
If no lid is available for the cookware, use heat-resistant cling film to cover the cookware.
3.
Place the cookware on the bottom of the appliance.
4.
Press
5.
Close the appliance.
to preheat the cookware.
a The operation indicator flashes while the appliance
is preheating.
a The operation indicator lights up, the appliance
heats up and the fan runs.
6.
Rapidly heat a little fat in a pan.
7.
Sear the meat.
8.
Place food into the preheated cookware.
9.
Put the lid on the cookware or cover it using heatresistant cling film.
10.
Place the cookware with the meat in the appliance.
11.
Press .
a The default temperature lights up in colour.
a The available temperatures light up.
12.
If required, select another temperature.
13.
Close the appliance.
a The operation indicator flashes while the appliance
is preheating.
a The operation indicator lights up, the appliance
heats up and the fan runs.
12.3 Ending the "Low-temperature cooking" function
WARNING‒Risk of burns!
The accessories and cookware become very hot during operation.
▶ Always use oven gloves when removing hot ac-
cessories or cookware from the appliance.
1.
Open the appliance.
2.
Switch off the appliance.
3.
Remove the cookware.
Additional applications
13 Additional applications
Your appliance offers additional useful applications. Note the recommended settings.
→"Recommended settings for other applications",
Page10
Defrosting
14 Defrosting
You can use your appliance to defrost frozen food
gently and more evenly than in the microwave.
Note the recommended settings.
→"Recommended settings for defrosting", Page11
8
How it works en
3.
14.1 Defrosting food
WARNING‒Risk of harm to health!
When defrosting food from animal sources, the transmission of germs is possible.
▶ When defrosting food from animal sources, you
must remove the liquid that escapes during defrosting.
▶ Ensure that the liquid that escapes during defrosting
never comes into contact with other foods.
1.
Remove the food from the packaging before defrosting.
2.
Only defrost the amount of food that you require immediately.
How it works
Turn the meat or fish after half of the defrosting time
has elapsed.
4.
Break up frozen clumps of food comprising many
pieces, e.g. berries and pieces of meat.
Notes
¡ The defrosting time depends on the size, weight and
shape of the frozen food. To reduce the defrosting
time, freeze food flat or in individual portions.
¡ In some cases, defrosted food may no longer be
kept for as long and it may spoil more quickly than
fresh food. Prepare defrosted food immediately and
cook it thoroughly.
¡ Fish does not need to be fully defrosted. It is suffi-
cient to defrost fish until the surface is soft enough
for seasoning/spices to stick.
15 How it works
15.1 Recommended settings for keeping food warm
Observe the following recommended settings when keeping food warm. To prevent the food from drying out, observe
the maximum duration in the overview.
Food Preheating cookware Temperature in °C Duration in minutes Information
Boiled eggs,
scrambled eggs
Toasting bread, rolls Yes 60 Maximum 60
Delicate foods, e.g.
cooked meat
Food Yes 80 Maximum 60 Cover the food
Beverages Yes 70 Maximum 60 Cover beverages
Yes 50 Maximum 60 Cover the food
No 60 Maximum 60 Carve the meat just
before serving; cover
the food
15.2 Recommended settings for making yeast dough or yoghurt
Observe these recommended settings.
Food Temperature in °C Duration in minutes Information
Yeast dough 40 45-60 Bowl, dish or baking tray;
cover the yeast dough
Yoghurt 40 420 Close the yoghurt jars with
the lids
15.3 Recommended settings for low-temperature cooking
The following settings have been specially tested for
your appliance.
All tender joints of beef, pork, veal, lamb, pork, game
and poultry are suitable for low-temperature cooking.
The searing and cooking times depend on the size of
the piece of meat. The searing times apply to food
placed into the hot oil.
Small pieces of meat
Food Searing time on the hot-
plate
Cubes or strips On all sides for 1-2minutes 20-30minutes 80
Small escalopes, steaks or
medallions, approx. 1-2cm
thick
1-2minutes per side 35-50minutes 80
Continued cooking time in
the warming drawer
Temperature in °C
9
en How it works
Medium-sized pieces of meat
Food Searing time on the hot-
plate
Fillet, 400-800g On all sides for 4-5minutes 75-120minutes 80
Saddle of lamb, ap-
prox.450g
Lean joints of meat,
800-1000g
Large pieces of meat
Food Searing time Continued cooking time in
Fillet, from 800-2000g On all sides for 6-8minutes 120-210minutes 80
Sirloin, 1-2kg On all sides for
Other food
Food Searing time Continued cooking
Ragout On all sides for
Confit meat 20hours 80 In the roasting dish
2-3minutes per side 50-60minutes 80
On all sides for 6-8minutes 120-180minutes 80
8-10minutes
time in the warming
drawer
15hours 80
6-8minutes
Continued cooking time in
the warming drawer
the warming drawer
180-210minutes 80
Temperature in °C Information
80
Temperature in °C
Temperature in °C
In the roasting dish
with lid
with lid, e.g. confît de
canard (speciality
from South-West
France)
15.4 Recommended settings for other applications
Observe the following recommended settings.
Warming
Food Temperature in °C Duration in minutes Information
Egg and flour-based foods,
e.g. crêpes, pancakes,
wraps, tacos
Cakes, e.g. cakes with
crumble topping, muffins
Melting
Food Temperature in °C Duration in minutes Information
Dissolving gelatine 80 10-15 Before melting the gelatine
Cooking chocolate, couverture chocolate
Butter 80 30-45 Cut the butter into cubes
Drying
Food Temperature in °C Duration in minutes Information
Fresh herbs 60 90
80 10-60 Cover the food
80 30-45 Cover the food
leaves, soak them in water
and wring them out
60 30-45 Break the chocolate into
pieces
10
HomeConnect en
Food Temperature in °C Duration in minutes Information
Meringues 80 150-180 3-4 cm diameter
Apple rings 70 420-480 Cut the apples into fine
slices or rings
Flavouring oil
Food Temperature in °C Duration in minutes Information
Flavoured oil 80 90-120 E.g. olive oil with lemon,
rosemary, chilli
Heating cotton cloths
Table linen Temperature in °C Duration in minutes Information
Hot cotton cloths 80 60 Moisten and roll up the cot-
ton cloths before heating.
Add the cotton cloths to a
plate or cooking container.
Place the plate or the cooking container in the warming drawer.
15.5 Recommended settings for defrosting
Take note of the following recommended settings for defrosting food.
Food Temperature in °C Duration in minutes
Delicate frozen food, e.g. butter,
cheese, berries
Bread, bread rolls, baguettes, cake 60 15-30
Meat, fish 60 30-60
HomeConnect
40 45-60
16 HomeConnect
This appliance is network-capable. Connecting your appliance to a mobile device lets you control its functions
via the HomeConnect app, adjust its basic settings
and monitor its operating status.
The HomeConnect services are not available in every
country. The availability of the HomeConnect function
depends on the availability of HomeConnect services
in your country. You can find information about this at:
www.home-connect.com.
The HomeConnect app guides you through the entire
login process. Follow the instructions in the HomeConnect app to configure the settings.
Tip:Please also follow the instructions in the
HomeConnect app.
Notes
¡ Please note the safety precautions in this instruction
manual and make sure that they are also observed
when operating the appliance via the HomeConnect app.
→"Safety", Page2
¡ Operating the appliance on the appliance itself al-
ways takes priority. During this time it is not possible
to operate the appliance using the HomeConnect
app.
¡ In networked standby mode, the appliance requires
a maximum of2W.
16.1 Setting up the HomeConnect app
1.
Install the HomeConnect app on your mobile
device.
2.
Start the HomeConnect app and set up access for
HomeConnect.
The HomeConnect app guides you through the entire login process.
16.2 Setting up HomeConnect
Requirements
¡ The appliance is connected to the power supply and
is switched on.
¡ You have a mobile device with a current version of
the iOS or Android operating system, e.g. a smartphone.
¡ The HomeConnectapp has been installed on your
mobile device.
¡ The appliance is receiving signals from the WLAN
home network (Wi-Fi) at its installation location.
¡ The mobile device and the appliance are within
range of your home network's Wi-Fi signal.
11
en Cleaning and servicing
1.
Open the HomeConnect app and scan the following QR code.
2.
Follow the instructions in the HomeConnect app.
16.3 Software update
Your appliance's software can be updated using the
software update function, e.g. for the purposes of optimisation, troubleshooting or security updates.
To do this, you must be a registered HomeConnectuser, have installed the app on your mobile device
and be connected to the HomeConnectserver.
As soon as a software update is available, you will be
informed via the HomeConnectapp and will be able to
start the software update via the app. Once the update
has been successfully downloaded, you can start installing it via the HomeConnectapp if you are in your
home network (Wi-Fi). The HomeConnectapp informs
you once installation is successful.
Notes
¡ The software update consists of two steps.
– The first step is the download.
– The second step is the installation on your appli-
ance.
¡ You can continue to use your appliance as normal
while updates are downloading. Depending on your
personal settings in the app, software updates can
also be set to download automatically.
¡ Installation takes a few minutes. You cannot use
your appliance during installation.
¡ We recommend that you install security updates as
soon as possible.
16.4 Remote diagnostics
Customer Service can use Remote Diagnostics to access your appliance if you contact them, have your appliance connected to the HomeConnect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip:For further information and details about the availability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com.
16.5 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
HomeConnect server (initial registration):
¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the installed Wi-Fi communication module).
¡ Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous resetting to factory settings.
This initial registration prepares the HomeConnect
functions for use and is only required when you want to
use the HomeConnect functions for the first time.
Note:Please note that the HomeConnect functions
can only be utilised with the HomeConnect app. Information on data protection can be retrieved in the
HomeConnect app.
Cleaning and servicing
17 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
17.1 Cleaning products
You can obtain suitable cleaning products from aftersales service or the online shop.
ATTENTION!
Unsuitable cleaning products may damage the surfaces of the appliance.
▶ Do not use harsh or abrasive detergents.
▶ Do not use cleaning products with a high alcohol
content.
▶ Do not use hard scouring pads or cleaning
sponges.
▶ Only use glass cleaners, glass scrapers or stainless
steel care products if recommended in the cleaning
instructions for the relevant part.
▶ Wash sponge cloths thoroughly before use.
17.2 Cleaning the appliance
WARNING‒Risk of electric shock!
An ingress of moisture can cause an electric shock.
▶ Do not use steam- or high-pressure cleaners to
clean the appliance.
WARNING‒Risk of burns!
The appliance becomes hot during operation.
▶ Allow the appliance to cool down before cleaning.
Requirement:The appliance is switched off.
1.
Clean the appliance with a damp cloth and a neutral
cleaning agent, such as washing-up liquid and water.
2.
Dry with a soft cloth.
17.3 Cleaning the stainless steel surfaces
1.
Always remove limescale, grease, starch or albumin
stains immediately.
Corrosion may form under such stains.
2.
Clean with water and some washing-up liquid.
3.
Dry with a soft cloth.
12
Troubleshooting en
17.4 Cleaning the glass front
▶
Clean the glass front using a glass cleaning product
and a soft cloth.
‒ Do not use any abrasive sponges that may
scratch or any glass scrapers.
17.5 Cleaning the glass plate
1.
Clean the glass plate using a glass cleaning
product and a soft cloth.
Troubleshooting
18 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ If the appliance is defective, call Customer Service.
→"Customer Service", Page15
‒ Do not use any abrasive sponges that may
scratch or any glass scrapers.
2.
Dry with a soft cloth.
17.6 Cleaning the control panel
1.
Clean the control panel with a damp cloth and neutral cleaning agent, such as washing-up liquid and
water.
‒ Do not use any abrasive sponges that may
scratch or any glass scrapers.
2.
Dry with a soft cloth.
WARNING‒Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord or the appliance power cable of
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.
18.2 Malfunctions
Fault Cause and troubleshooting
The appliance is not
working.
The appliance is
switched on. The operation indicator does
not light up.
The operation indicator flashes.
The cookware or
food is not heating
up.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your room or other appliances are working.
1.
Open the appliance.
Following a power cut, the touch fields light up in ascending order from left to right.
The display goes out after approx. 30 seconds and the appliance is ready for operation.
2.
Start the required operating mode.
The operation indicator is defective.
▶
Call
→"Customer Service", Page15.
The appliance heats up.
▶
Wait until the appliance has finished heating up.
There has been a power cut.
▶
Check whether the lighting in your room or other appliances are working.
The appliance is switched off.
▶
Switch the appliance on.
The appliance is not completely closed.
▶
Close the appliance.
18.1 Fault indicator
In the event of a fault, the operation indicator flashes
quickly. A signal tone sounds. When you open the appliance, symbols light up on the control panel, depending on the cause.
Touch any touch field to switch off the signal tone. If
you then touch
, the display goes out.
13
en Troubleshooting
Fault Cause and troubleshooting
The cookware or
food is not heating
up.
The cookware covers the ventilation system slots and the appliance switches on the overheating protection.
1.
Wait until the appliance has cooled down.
2.
Ensure that the ventilation slots on the rear panel of the appliance are not covered.
3.
Use the main switch to switch the appliance off and back on again.
4.
Select the required operating mode and temperature.
▶
If the problem persists, contact customer service.
→"Customer Service", Page15
The cookware or
food does not get
warm enough.
There has been a power cut.
▶
Check whether the lighting in your room or other appliances are working.
The cookware or food has not been heated for long enough.
▶
Heat the cookware or the food for a longer period of time.
The appliance is not completely closed.
▶
Close the appliance.
The appliance
switches off. and
light up.
The appliance
switches off. A signal
tone sounds. and
flash quickly.
The appliance has overheated.
1.
Wait until the appliance has cooled down.
2.
Ensure that the ventilation slots on the rear panel of the appliance are not covered.
3.
Check whether an oven integrated above is in pyrolytic self-cleaning mode.
Electronics fault
1.
Disconnect the appliance from the mains.
2.
Wait approx.30seconds.
3.
Switch the appliance back on.
▶
If the problem persists, contact customer service.
→"Customer Service", Page15
The appliance
switches off. A signal
tone sounds. and
flash quickly.
Electronics fault
1.
Disconnect the appliance from the mains.
2.
Wait approx.30seconds.
3.
Switch the appliance back on.
▶
If the problem persists, contact customer service.
→"Customer Service", Page15
The appliance
switches off. All dis-
The safety shut-off has switched the appliance off.
▶
Switch the appliance back on.
plays are off.
The indicators light
up. The appliance is
Demo mode is activated.
▶
Deactivate demo mode. →Page14
not heating up.
Home Connect dis-
play flashes in colour.
Network fault
1.
Check the connection to the home network, e.g. with a mobile phone near the appliance.
2.
Restart the router.
▶
If the problem persists, contact customer service.
→"Customer Service", Page15
The front panel is not
aligned.
The front panel was not aligned during installation.
▶
Adjust the front panel. →Page21
18.3 Demo mode
If demo mode is activated, the indicators light up but
the appliance does not heat up.
Deactivating demo mode
1.
Disconnect the appliance from the mains briefly.
14
‒ Unplug the appliance from the mains or switch
off the household fuse or circuit breaker in the
fuse box.
2.
Deactivate demo mode within the next 3minutes.
‒ Press and hold
and at the same time until
and 30° light up in colour.
‒ Press 30° until 30° lights up white.
3.
To save the settings, press and hold
until all in-
dicators go out.
Customer Service
19 Customer Service
Customer Service en
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our aftersales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appliance.
19.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
You can see the rating plate with these numbers when
you open the drawer.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
Information regarding Free and Open Source Software
20 Information regarding Free and Open Source Software
This product includes software components that are licensed by the copyright holders as free or open
source software.
The applicable licence information is stored on your
home appliance. You can also access the applicable licence information via your HomeConnect app: "Profile
-> Legal information -> Licence Information".1 You can
download the licence information on the brand product
website. (Please search on the product website for
your appliance model and additional documents). Alternatively, you can request the relevant information
from ossrequest@bshg.com or BSH Hausgeräte GmbH,
Carl-Wery-Str. 34, 81739 Munich, Germany.
The source code will be made available to you on re-
quest.
Please send your request to ossrequest@bshg.com or
BSH Hausgeräte GmbH, Carl-Wery-Str.34, 81739 Mu-
nich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request will be charged to
you. This offer is valid for three years from the date of
purchase or at least as long as we offer support and
spare parts for the relevant appliance.
Declaration of Conformity
21 Declaration of Conformity
BSH Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality conforms to the
essential requirements and other relevant provisions of
Directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.neff-home.com among the additional
documents on the product page for your appliance.
BE BG CZ DK DE EE IE EL ES
FR HR IT CY LI LV LT LU HU
MT NL AT PL PT RO SI SK FI
SE NO CH TR IS UK (NI)
5GHz WLAN (Wi-Fi): For indoor use only.
1
Depending on the appliance specifications
2
Only applies to Great Britain
Hereby, BSH Hausgeräte GmbH declares that the ap-
pliance with HomeConnect functionality is in compli-
ance with relevant statutory requirements.
2
A detailed Declaration of Conformity can be found on-
line at www.neff-home.com/uk among the additional
documents on the product page for your appliance.
2
2.4 GHz band (2400–2483.5MHz): Max. 100mW
5-GHz band (5150–5350MHz + 5470–5725MHz):
max. 130mW
15
en Installation instructions
AL BA MD ME MK RS UK UA
5GHz WLAN (Wi-Fi): For indoor use only.
21.1 Statement of Compliance for Great Britain
The full Statement of Compliance according to the
Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable
Products) Regulations 2023 can be found online at
www.neff-home.com/uk/ among the additional documents on the product page for your appliance.
Product type
This statement of compliance covers the products described in this information for use whose model identifier group is seen on the title page. The full model identifier is made up of the characters before the slash in
the product number (E no.) which can be found on the
rating plate. Alternatively, you can also find the model
identifier in the first line of the UK Energy Label.
Installation instructions
22 Installation instructions
Observe this information when installing the appliance.
Name and address of manufacturer
BSH Hausgeräte GmbH, Carl-Wery-Strasse 34, 81739
München, Germany
This statement of compliance is prepared by the manufacturer.
The manufacturer, BSH Hausgeräte GmbH deems that
it has complied with
¡ provision 5.1-1 of ETSI EN 303 645 v2.1.1 and,
where relevant, provision 5.1-2 of ETSI EN 303 645
v2.1.1;
¡ provision 5.2-1 of ETSI EN 303 645 v2.1.1;
¡ provision 5.3-13 of ETSI EN 303 645 v2.1.1.
Support period
BSH Hausgeräte GmbH will provide security updates
that are necessary to maintain the main functions free
of charge until at least 28/02/2034.
29cm
22.1 Included with the appliance
After unpacking all parts, check for any transport damage and for completeness of delivery.
Order the design profiles in the desired colour separately from the online shop or from your specialist retailer.
14cm
22.2 Appliance dimensions
You will find the dimensions of the appliance here
16
22.3 Installation in the cabinet
You will find the dimensions of the appliance here
14cm
Installation instructions en
29cm
22.4 Instructions for the electrical
connection
In order to safely connect the appliance to the elec-
trical system, follow these instructions.
17
en Installation instructions
WARNING‒Risk of electric shock!
It must always be possible to disconnect the appliance
from the electricity supply. The appliance must only be
connected to a protective contact socket that has been
correctly installed.
▶ The mains plug for the mains power cable must be
easily accessible after the appliance is installed.
▶ If this is not possible, an all-pole isolating switch
must be integrated into the permanent electrical installation according to the conditions of overvoltage
category III and according to the installation regulations.
▶ The permanent electrical installation must only be
wired by a professional electrician. We recommend
installing a residual-current circuit breaker (RCCB)
in the appliance's power supply circuit.
The appliance must only be connected using the power
cable provided. Connect the power cable to the back
of the appliance.
Connecting cables with various plug types are available from customer service.
Do not use multi-socket adaptors, power strips or extension leads. Overloading causes a risk of fire.
22.5 Safe installation
Follow these safety instructions when installing the appliance.
WARNING‒Risk of suffocation!
Children may put packaging material over
their heads or wrap themselves up in it and
suffocate.
▶ Keep packaging material away from chil-
dren.
▶ Do not let children play with packaging ma-
terial.
WARNING‒Risk of fire!
It is dangerous to use an extended power
cord and non-approved adapters.
▶ Do not use extension cables or multiple
socket strips.
▶ Only use adapters and power cords ap-
proved by the manufacturer.
▶ If the power cord is too short and a longer
one is not available, please contact an
electrician to have the domestic installation
adapted.
WARNING‒Risk of electric shock!
If the insulation of the power cord is damaged, this is dangerous.
▶ Never let the power cord come into contact
with hot appliance parts or heat sources.
▶ Never let the power cord come into contact
with sharp points or edges.
▶ Never kink, crush or modify the power
cord.
WARNING‒Risk of injury!
The drawer may open suddenly during transport.
▶ Transport the appliance in such a way that
the drawer does not accidentally open.
Sharp-edged parts may be accessible during
installation.
▶ Wear protective gloves.
ATTENTION!
When the door is opened, the appliance may
tip over.
▶ Above the appliance, provide a fixed inter-
mediate floor in the fitted unit.
▶ When combined with an oven, provide a
fixed intermediate floor above the oven.
22.6 Installation
Fitted units
This is where you can find information about safe installation.
ATTENTION!
Covering the ventilation slots and air intake openings
causes the appliance to overheat.
▶ Do not cover ventilation slots and air intake open-
ings.
If the appliance is installed behind a decorative panel,
this may cause it to overheat.
▶ Do not install the appliance behind a decorative
panel.
When the door is opened, the appliance may tip over.
▶ Above the appliance, provide a fixed intermediate
floor in the fitted unit.
▶ When combined with an oven, provide a fixed inter-
mediate floor above the oven.
The built-in unit must not have arear panel behind
theappliance.
Combining with other appliances
You can combine the warming drawer with a maximum
of one more appliance from the same appliance series.
No intermediate floor is required between the appliances.
When installing appliances under an oven, combisteam oven or steam oven, no tilt protection is required.
When installing under the fully automatic coffee machine, install the tilt protection for the fully automatic
coffee machine.
For the following combinations, install tilt protection on
the warming drawer:
¡ Warming drawer separately, including when in-
stalling below an intermediate floor
¡ Warming drawer underneath a microwave
¡ Warming drawer underneath a hob
¡ Warming drawer with warming drawer, at least on
the upper appliance
¡ Warming drawer with accessory drawer, at least on
the upper appliance
¡ Warming drawer with vacuuming drawer, at least on
the upper appliance
18
Installation instructions en
Suitable tilt protection can be obtained from customer
service, on our website or in the online shop.
→"Fitting tilt protection", Page19
Do not install the appliance above an appliance that
generates steam, e.g. above a dishwasher, a combisteam oven or a steam oven.
Fitting tilt protection
Suitable tilt protection (order number: 12039458) can
be obtained from customer service, on our website or
in the online shop.
1.
Measure a clearance of 518mm from the front
edge of the unit and mark it on both sides in the fitted unit.
5.
Use the two screws to tighten the two metal retainers on the rear of the appliance.
‒ Ensure that the metal retainers are aligned ex-
actly with the edge of the appliance.
2.
Screw the two brackets into the elongated hole behind the mark.
3.
Place the appliance on a flat surface.
4.
Unscrew the two lower screws on the rear of the appliance.
6.
Slide the appliance into the fitted unit and check
whether the tilt protection engages.
7.
If required, correct the position of the bracket with
the elongated hole.
8.
Finally, screw the brackets to the fitted unit.
9.
Insert the power cable fully into the appliance.
10.
Push the appliance into the fitted unit.
‒ Do not pinch the power cable.
19
en Installation instructions
11.
Remove the adhesive strips from the front panel.
12.
Open the appliance carefully and check whether the
tilt protection is working.
Installing the appliance
WARNING‒Risk of injury!
When the door is opened, the appliance may tip over.
▶ In the case of installation without an intermediate
floor, weigh down the appliance with a suitable
weight before opening.
1.
Insert the power cable fully into the appliance.
2.
Push the appliance all the way into the fitted unit.
‒ Do not pinch the power cable.
3.
Centre the appliance.
4.
Remove the adhesive strip from the front panel.
5.
Open the appliance.
6.
Screw the appliance to the fitted unit.
3.
Push the eccentric backwards into the fastening ele-
ment .
4.
Hook the fastening elements into the openings at
the bottom and push down until the fastening
elements engage.
7.
Insert the power cord into a protective contact
socket.
The power cord must not touch the back or base of
the appliance after installation.
Fitting the panels
1.
Push the eccentric forwards from the fastening element
2.
Push the eccentric backwards from the fastening
element .
a The eccentric stops.
.
Insert the red fastening elements into the upper
opening.
Insert the green fastening elements into the lower
opening.
5.
Remove the protective film from the panels.
6.
Fit the panels on both sides of the appliance.
7.
Check the clearances of the panels.
Adjusting the panels
WARNING‒Risk of injury!
Parts that are accessible during installation may have
sharp edges and may lead to cutting injuries.
▶ Wear protective gloves.
ATTENTION!
Unsuitable tools may damage the surface of the appliance.
▶ Only use plastic tools.
▶ Do not use pointed or sharp tools.
20
Installation instructions en
1.
Remove the panels towards the front. If required,
carefully loosen and remove the panels using a
plastic tool.
2.
Adjust the fastening elements and refit the panels.
3.
Slide the appliance, on the warming drawer, into the
built-in cabinet.
4.
Note the installation instructions for the appliance.
Adjusting the front panel
Adjust the front panel upwards or downwards if necessary.
1.
Open the appliance.
2.
Only loosen the screws on the side of the front
panel – do not unscrew them completely.
3.
Align the front panel upwards or downwards.
Alignments of maximum -3 to +3mm are possible.
4.
Tighten the screws.
Combining the warming drawer with another appliance
ATTENTION!
Sharp edges on the appliance may damage the front
panel of the warming drawer.
▶ Do not damage the front panel of the warming
drawer when sliding the appliance in.
1.
Only combine suitable appliances of the same
brand and series.
2.
Install the warming drawer first.
21
Valid within Great Britain:
Imported to Great Britain by
BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom
Register your product online
neff -home.com
BSH Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München, GERMANY
*9001790328*
9001790328
040308
en
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