NEFF CL9TX11Y0 User Manual

Fully automatic espresso machine

[en] Information for Use

CL4TT11.0, CL9TX11Y0

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Further information and explanations are
available online:

Table of contents

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1 Safety ...........................................9

1.1 General information................... 9

1.2 Intended use.............................. 9

1.3 Restriction on user group.......... 9

1.4 Safe installation ......................... 9

1.5 Safe use .................................. 10

2 Preventing material damage ....13

3 Environmental protection and

saving energy............................13

3.1 Disposing of packaging .......... 13

3.2 Tips for saving energy............. 13

4 Installation and connection......13

4.1 Scope of delivery..................... 13

4.2 Installing and connecting the

appliance................................. 14

4.3 Connecting the appliance to

the electricity supply..............

5 Familiarising yourself with

your appliance...........................14

5.1 Appliance ................................ 14

5.2 Control panel........................... 15

5.3 Lighting.................................... 15

6 Accessories...............................15

7 Before using for the first time ..16

7.1 Preparing and cleaning the

appliance................................. 16

7.2 Checking the water hard-

ness ......................................... 16

7.3 Water filter1.............................. 17

7.4 Performing initial start-up ........ 17

7.5 General information................. 18

.. 14

8 Basic operation .........................18

8.1 Switching the appliance on

or off ........................................ 18

8.2 Dispensing beverages ............ 18

8.3 Double Shot and Triple Shot... 19

8.4 Dispensing a coffee drink

with milk................................... 19

8.5 Dispensing two cups at once.. 20

9 Grinder.......................................20

9.1 Setting the grinding level......... 20

10 Milk container shelf.................20

10.1 Using the milk container

shelf ....................................... 20

10.2 Using your own milk

container1.............................. 20

11 Childproof lock........................21

11.1 Activating the child-proof

lock........................................ 21

11.2 Deactivating the childproof

lock......................................

12 Favourites................................21

12.1 Creating favourites from Fa-

vourites menu........................ 21

12.2 Create favourites from

Classics or Coffee World ...... 21

12.3 Changing a favourite............. 21

12.4 Deleting a favourite ............... 21

12.5 Sorting favourites .................. 21

.. 21

1

Depending on the appliance specifications

7

en

13 TwistPad with twist knob1......22

13.1 Using the twist knob.............. 22

14 HomeConnect ........................22

14.1 Setting up the HomeCon-

nect app ................................ 23

14.2 Setting up HomeConnect..... 23

14.3 HomeConnect settings......... 23

14.4 Data protection...................... 24

15 Basic settings..........................24

15.1 Changing settings ................. 24

15.2 Overview of settings.............. 25

16 Cleaning and servicing ...........26

16.1 Dishwasher-safe compon-

ents........................................ 26

16.2 Cleaning agent ...................... 27

16.3 Cleaning the appliance ......... 27

16.4 Cleaning the drip tray and

coffee dregs container .......... 28

16.5 Cleaning the milk container .. 28

16.6 Service programmes............. 28

17 Troubleshooting......................30

18 Transportation, storage and

disposal ...................................35

18.1 Activating frost protection ..... 35

18.2 Disposing of old appliance ... 35

19 Customer Service....................35

19.1 Product number (E-Nr.),
production number (FD)
and consecutive numbering

(Z-Nr.) .................................... 35

20 Technical specifications.........36

20.1 Information regarding Free
and Open Source Software... 36

21 Declaration of Conformity ......36

1

Only possible for the NEFF Collection appliance series

8

Safety en

1 Safety

Observe the following safety instructions.

1.1 General information

¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe

for future reference or for the next owner.

¡ Do not connect the appliance if it has been damaged in transit.

1.2 Intended use

Only use this appliance:

¡ for preparing hot drinks.
¡ in private households and in enclosed spaces in a domestic en-

vironment.

¡ up to an altitude of max. 2000m above sea level.

1.3 Restriction on user group

This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Children must not perform cleaning or user maintenance unless
they are at least 8 years old and are being supervised.
Keep children under the age of 8 years away from the appliance
and power cable.

1.4 Safe installation

WARNING‒Risk of electric shock!

Incorrect installation is dangerous.
▶ Connect and operate the appliance only in accordance with the

specifications on the rating plate.

▶ Always use the supplied power cable for the new appliance.

9

en Safety

▶ Connect the appliance to a power supply with alternating cur-

rent only via a properly installed socket with earthing.

▶ The protective conductor system of the domestic electrical in-

stallation must be properly installed.

If the appliance or the power cord is damaged, this is dangerous.

▶ Never operate a damaged appliance.
▶ Never operate an appliance with a cracked or fractured surface.
▶ Never pull on the power cord to unplug the appliance. Always

unplug the appliance at the mains.

▶ If the appliance or the power cord is damaged, immediately un-

plug the power cord or switch off the fuse in the fuse box.

▶ Call customer services. →Page35
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained

specialist staff.

▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord or the appliance power cable of this appliance

is damaged, it must be replaced with a special power cord or
special appliance power cable, which is available from the man­ufacturer or its Customer Service.

1.5 Safe use

WARNING‒Risk of suffocation!

Children may put packaging material over their heads or wrap
themselves up in it and suffocate.

▶ Keep packaging material away from children.
▶ Do not let children play with packaging material.

Children may breathe in or swallow small parts, causing them to
suffocate.

▶ Keep small parts away from children.
▶ Do not let children play with small parts.

WARNING‒Risk of electric shock!

An ingress of moisture can cause an electric shock.

▶ Never immerse the appliance or the power cord in water.
▶ Liquids must not be spilled on the appliance plug connection.
▶ Only use the appliance in enclosed spaces.

10

Safety en

▶ Never expose the appliance to intense heat or humidity.
▶ Do not use steam- or high-pressure cleaners to clean the appli-

ance.

WARNING‒Risk of fire!

The appliance will become hot.

▶ Ventilate the appliance adequately.
▶ Never operate the appliance with the cupboard door closed.

It is dangerous to use an extended power cord and non-approved
adapters.

▶ Do not use extension cables or multiple socket strips.
▶ Only use adapters and power cords approved by the manufac-

turer.

▶ If the power cord is too short and a longer one is not available,

please contact an electrician to have the domestic installation
adapted.

WARNING‒Risk of burns!

Some parts of the appliance become very hot.

▶ Never touch hot appliance parts.
▶ Allow hot appliance parts to cool down before touching.

WARNING‒Risk of scalding!

Freshly prepared drinks are very hot.

▶ Leave drinks to cool down if necessary.
▶ Do not let escaping liquids or steam come into contact with

your skin.
A remote start via the Home Connect app while the appliance is
unattended may cause scalding to third parties.
▶ Do not reach under the coffee outlet during the dispensing of

drinks.
▶ Keep other persons, in particular children, away from the appli-

ance.

WARNING‒Risk of injury!

Improper use of the appliance may endanger the user.
▶ To avoid injuries, only use the appliance for its intended pur-

pose.

11

en Safety

Trapped fingers when closing the appliance door.
▶ Be careful of your fingers when closing the appliance door.
The grinder rotates.
▶ Never reach into the grinder.

WARNING‒Danger: Magnetism!

Caution: Magnetism!

Warning for wearers of pacemakers
The appliance contains permanent magnets. They may affect elec­tronic implants, e.g. pacemakers or insulin pumps.
▶ People with electronic implants must stand at least 10 cm away

from the appliance and appliance door.

▶ Keep a minimum distance of 10 cm from the water tank, milk

container, coffee dregs container, beverage outlet cover, bever­age dispenser, beverage outlet, milk system holder, brewing
chamber cover and brewing unit.

WARNING‒Risk of harm to health!

Soiling on the appliance may be harmful to health.
▶ To ensure hygiene, follow the cleaning instructions for the appli-

ance.

12

Preventing en

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Preventing

2 Preventing material

damage

Preventing

ATTENTION!

Risk of damage to the appliance. If
the appliance is not started up cor­rectly, it may be damaged.

▶ Use the appliance in frost-free

rooms only.

▶ If the appliance has been transpor-

ted or stored below 0°C, wait
3hours at room temperature be­fore starting it up.

▶ After plugging in, always wait ap-

prox.5seconds.
Improper installation may cause ma­terial damage.

▶ Observe the installation instruc-

tions for the appliance installed

above or below.

▶ When installing theappliance

above awarming drawer, observe

a niche height of 590mm.
Unsecured units may fall over.

▶ Secure units to the wall using a

standard bracket.

3 Environmental protec-

tion and saving energy

3.1 Disposing of packaging

The packaging materials are environ­mentally compatible and can be re­cycled.

▶ Sort the individual components by

type and dispose of them separ-

ately.

3.2 Tips for saving energy

If you follow these instructions, your
appliance will use less power.

Set the interval for automatic switch­off to the smallest value.

a

If the appliance is not being used,
it will switch itself off earlier.
→"Basic settings", Page24

Do not interrupt the dispensing pro­cess prematurely.

a

The amount of water or milk that is
heated is used optimally.

Descale the appliance regularly.

a

Limescale deposits increase the
appliance's energy consumption.

4 Installation and con-

nection

4.1 Scope of delivery

After unpacking all parts, check for
any damage in transit and complete­ness of the delivery.

Note:Different accessories are en­closed depending on the appliance
model. This accessory is shown in a
frame with a dashed line.

→Fig. 1

Fully automatic coffee ma­chine

Milk container

Installation instructions

Water filter

Water hardness testing strip

User manual

Microfibre cloth

1

Depending on the appliance spe­cifications

1

13

en Familiarising yourself with your appliance

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4.2 Installing and connecting

the appliance

The installation instructions describe
various models that differ with regard
to scope of supply and installation.

Note:Observe the information on
safety →Page9 and preventing ma­terial damage →Page13.

▶ Install and connect the appliance

properly in accordance with the in-

stallation instructions enclosed in

the box.

4.3 Connecting the appliance

to the electricity supply

1. Insert the non-heating appliance

plug of the power cable into the

appliance.

2. Insert the mains plug of the appli-

ance's power cable in a socket

nearby.

3. Check the mains plug is inserted

properly.

Beverage outlet, height-ad­justable

Cup lighting

Appliance door

Beverage dispenser

Beverage outlet cover

Interior view

→Fig. 3

Collecting tray

Rating plate

Water tank with lid

Mains switch

Accessory drawer

Bean container with lid

Interior lighting

Grinding level adjustment

Brewing chamber cover

1

5 Familiarising yourself

with your appliance

5.1 Appliance

You can find an overview of the parts
of your appliance here.

Note:Individual details and colours
may differ, depending on the appli­ance model.

Exterior view

→Fig. 2

Shelf, removable

Lights

Control panel

14

Brewing unit

Milk container

Milk system

Milk container shelf, remov­able

Coffee dregs container

Drip tray

Drip tray cover

1

Depending on the appliance spe­cifications

Accessories en

5.2 Control panel

You can use the control panel to con­figure all functions of your appliance
and to obtain information about the
operating status.

Switch the appliance on
or off.

Favour­ites

Classics Select standard bever-

Coffee
World

Care &
mainten­ance

Settings Open or exit the set-

Information

Select saved beverages
with personal settings.
→Page21

ages.
Select basic beverages

which can be extended
in conjunction with
Home Connect.

Call up service pro­grammes.

tings.
Start or stop the pro-

cess.

Customer service

Appliance is connected
to HomeConnect.

Appliance is not connec­ted to HomeConnect.

Appliance is not connec­ted to the server.

Playlist function is activ­ated in the HomeCon­nect app.

Check the milk con­tainer.

Add beans.

Fill with water.

Beverage settings

Strength

Aroma

Quantity

Share of milk

Temperature

Operation

Go back in the menu.

Add favourite.

Delete favourite.

Call up information
about the respective
mode.

Dispense two cups.

Quick selection

Activate or deactivate
childproof lock.

Switch WiFi on or off.

5.3 Lighting

In addition to the lighting, your applic­ation uses colours to indicate when
an action is required. Follow the in­structions on the display.

6 Accessories

Use original accessories. These have been made especially for your appliance.

15

en first time

Accessories Retail Customer service

Cleaning tablets - 00311969
Descaling tablets - 00311974
Water filter - 17000705
Water filter pack of 3 - 17000706
Microfibre cloth - 00312289
Milk container, glass - 12043068
Limit stop for 92° opening angle - 10020041
Power cord extension Europe, 5m - 12022522

first time

7 Before using for the

first time

first time

Prepare the appliance for use.

7.1 Preparing and cleaning

the appliance

Clean the appliance and individual
parts. Follow the illustrated instruc­tions at the beginning of this manual.

ATTENTION!

Unsuitable beans can block the
grinder.

▶ Only use pure, roasted bean mixes

that are suitable for use in fully

automatic coffee or espresso ma-

chines.

▶ Do not use glazed coffee beans.
▶ Do not use caramelised coffee

beans.

▶ Do not use coffee beans that have

been treated with additives con-

taining sugar.

▶ Do not add instant coffee.

→Fig. 4 - 23
Note:Fill the water tank each day

with fresh, cold, non-carbonated wa­ter.

Tip:To keep the coffee beans at
their best, store them in a sealed
container in a cool place.
You can keep the coffee beans in the
bean container for several days
without them losing their aroma.

7.2 Checking the water hard­ness

It is important to set the water hard­ness correctly so that your appliance
indicates in good time that it needs
descaling. You can use the enclosed
test strip to check the water hardness
or ask your local water company.

1. Briefly dip the test strip in fresh tap

water.

2. Allow the water to drain off the test

strip.

3. Read the water hardness off the

test strip after 1 minute.
The table shows allocation of the

levels to the different degrees of
water hardness:

Level German

degrees in
°dH

1 1-7 < 1.3
2 8-14 1.3-2.5
3 15-21 2.5-3.8

1

Factory setting

Total hard­ness in mmol/
l

16

first time en

Level German

degrees in
°dH

1

4

1

22-30 > 3.8

Factory setting

Total hard­ness in mmol/
l

Note:If a water softening system is

installed in your house, you can se­lect "Water softening system".

Tips

¡ You can change the settings at

any time.
→"Basic settings", Page24

¡ If the water hardness exceeds

21°dH (3.8mmol/l), you can fill
the water tank with prefiltered wa­ter to reduce limescale deposits.

7.3 Water filter

1

You can use a water filter to minimise
limescale deposits and reduce impur­ities in the water.

Inserting the water filter

ATTENTION!

Possible damage to the appliance
due to limescale build-up.

▶ Change the water filter in good

time.

▶ Change the water filter after

2months at the latest.

▶ Observe the display messages.

1. Press "Care & maintenance".

2. Press "INTENZA filter" and follow

the instructions on the display.

Changing or removing the water filter

You can also operate your appliance
without a water filter.

1. Press "Care & maintenance".

2. Press "INTENZA filter".

3. Press "Replace" or "Remove" and

follow the instructions on the dis­play.

Tips

¡ You should also change your wa-

ter filter for reasons of hygiene.

¡ With a water filter you need to de-

scale your appliance less fre­quently.

¡ If you use a water filter, your coffee

will be more flavoursome.

¡ If your appliance has not been

used for a long time, for example if
you were on holiday, you should
rinse the water filter before use by
dispensing a cup of hot water.

¡ The water filter can be purchased

from retailers or customer service.
→"Accessories", Page15

7.4 Performing initial start-up

After connecting the appliance to the
power supply, configure the settings
for initial start-up. Initial start-up only
appears when switching on for the
first time.

1. Open the appliance door.

2. Set the mains switch to

→Fig. 24

3. Close the appliance door.

4. Press to switch the appliance on

and wait until the appliance has
rinsed.

5. Follow the instructions on the dis-

play.

a The display will guide you through

the programme.

Tip:To call up brief information,
press

⁠.

⁠.

1

Depending on the appliance specifications

17

en operation

Notes

¡ If you want to set up HomeCon-

nect now, follow the instructions in
the HomeConnect app.
→"Setting up HomeConnect",

Page23

¡ If "Demo mode" is selected, only

the displays will work. You cannot
dispense a beverage or run a pro­gramme.

7.5 General information

Please bear this information in mind
so that you can get the best out of
your appliance.

Notes

¡ The appliance has been pro-

grammed at the factory with stand­ard settings for optimum operation.

¡ The integrated fan switches on

each time a beverage is dispensed
and switches off again after
around 5-7minutes.

¡ The grinder has been factory-set

for optimum operation. If coffee is
only dispensed drop by drop or is
too thin and with too little crema,
you can adjust the grinding level.
→"Setting the grinding level",

Page20

¡ If you do not perform any actions

on the appliance for a certain
period, it will switch off automatic­ally. You can change the duration
in the basic settings.

¡ The first beverage will not yet have

its full aroma if:
– You are using the appliance for

the first time.

– You have run a service pro-

gramme.

– You have not used the appli-

ance for a long time.

Do not drink the beverage.

operation

8 Basic operation

operation

8.1 Switching the appliance on or off

Notes

¡ Do not press the power switch

while the appliance is operating.

¡ Before switching off the power

switch, switch the appliance off
with

. This is the only way for the

appliance to rinse automatically.

▶ Press ⁠.

When the appliance switches on,
the display shows the logo. When
the appliance is switched on or off,
it will rinse itself automatically.
When switched off, the appliance
will emit steam into the drip tray for
cleaning. The appliance will not
rinse itself if the appliance is still
warm when switched on or if no
beverage was dispensed before it
was switched off.

8.2 Dispensing beverages

Find out how to prepare a drink of
your choice.

WARNING

Risk of scalding!

Freshly prepared drinks are very hot.

▶ Leave drinks to cool down if ne-

cessary.

▶ Do not let escaping liquids or

steam come into contact with your
skin.

Notes

¡ With a number of settings your cof-

fee is prepared in several steps.
Wait until the process is fully com­pleted.

18

operation en

¡ If you are dispensing a beverage

with milk, always connect a con­tainer filled with milk to the milk
hose and suction pipe.

¡ The milk container is specially de-

signed for this appliance. Only use
the milk container for storing milk
in the refrigerator and in the
house.

¡ If the milk system has not been

cleaned, small amounts of milk
may escape when hot water is dis­pensed.

8.3 Double Shot and Triple Shot

Your appliance grinds the coffee two
or three times.
To ensure that only pleasant-tasting
and easily digestible aromatic sub­stances are released, coffee beans
are freshly ground and brewed again
by the appliance.
The longer coffee brews, the more
bitter substances and undesirable
aromas are released. These bitter
substances and undesirable aromas
affect the taste and digestibility of
coffee.

Note:The functions "Double Shot"
and "Triple Shot" depend on the
beverage strength and beverage size
selected.

8.4 Dispensing a coffee drink with milk

An example explains how to make a
latte macchiato.

WARNING

Risk of burns!

The milk system can become ex­tremely hot.

▶ Never touch the milk system when

it is hot.

▶ Allow the hot milk system to cool

down before touching it.

Requirements

¡ The milk container is inserted.
¡ The milk system is connected to

the beverage dispenser.

¡ The milk container has been filled

with sufficient milk.

1. Place a glass underneath the

beverage outlet.

2. Press "Classics".

3. Select and press the beverage

symbol for latte macchiato.

4. Set the beverage parameters.

‒ To change the strength, press

and slide your finger up or
down.

‒ To change the milk ratio, press

and slide your finger up or

down.

‒ To change the per-cup quantity,

press and slide your finger up
or down.

5. Press and wait until the process

is complete.

‒ To completely stop dispensing

the beverage, press ⁠.

‒ To stop only the current dis-

pensing step, press ⁠.

Notes

¡ If you do not change any settings

for approx. 30seconds, the appli­ance will exit settings mode.

¡ The appliance saves the settings

automatically.

Tips

¡ You can also pre-heat cups before

dispensing using hot water.

¡ You can also use plant-based al-

ternatives to milk, e.g. soya milk.

¡ The quality of the milk froth de-

pends on the type of milk or plant­based alternative used.

19

en Grinder

8.5 Dispensing two cups at once

Depending on your beverage, you
can make 2 cups at the same time.

Note:If the "Double Shot" or "Triple
Shot" function is active, the function
for dispensing two cups at once is
not possible.

1. Press the symbol for your desired

drink.

2. Press

⁠.

a The display shows the setting ⁠.

3. Place two cups on the left and

right underneath the beverage out­let.

4. Press

⁠.

The beverage is prepared in 2
steps. The beans are ground in 2
grinding operations.

a The beverage is brewed and then

runs into the cups.

5. Wait until the process is complete.

9 Grinder

Your appliance has an adjustable
grinder, which you can use to cus­tomise the grinding level of your cof­fee beans.

9.1 Setting the grinding level

▶ Use the slider to set the grinding

level to between very fine
very coarse ⁠.

→Fig. 25
Only change grinding level setting

slightly.
The grinding level setting only
takes effect after the second cup.

and

Tip:If the coffee is only dispensed
drop by drop, set a coarser grinding
level.
If the coffee is too thin with too little
crema, set a finer grinding level.

10 Milk container shelf

Your appliance detects when there is
a milk container on the shelf.

10.1 Using the milk container shelf

1. Connect the milk container or milk

carton and place it on the shelf.

2. Start dispensing.

Note:If the message "Please insert

milk container." appears, dispensing
is not possible.

10.2 Using your own milk container

With certain appliance series, you
can use your own milk container.

1. Put out your own milk container.

2. Tare your own milk container.

→"Overview of settings", Page25
The appliance uses the weight to

detect the quantity of milk in the
milk container or the milk carton. If
there is not enough milk in the milk
container, a message will appear.

Note:If you use the standard milk
container or a milk carton, the appli­ance detects this automatically.

1

1

Depending on the appliance specifications

20

Childproof lock en

11 Childproof lock

You can lock the appliance, to pro­tect children against scalding and
burns.

11.1 Activating the child­proof lock

Requirement:The appliance is

switched on.

1. Press

2. Press ⁠.

⁠.

a lights up red: childproof lock

is activated.

11.2 Deactivating the child­proof lock

1. Press

2. Press ⁠.

a is no longer lit up red: child-

proof lock is deactivated.

⁠.

12 Favourites

Save individual beverages as favour­ites so that you can dispense them
more quickly.
A favourite is a beverage with per­sonal settings. You can change the
settings at any time.

12.1 Creating favourites from Favourites menu

1. Press "Favourites".

2. Press "Adding favourite".

3. Select a beverage.

4. Set the beverage parameters.

5. Press "Apply".

6. Enter the name.

7. Press "Save".

12.2 Create favourites from Classics or Coffee World

1. Select a beverage from "Classics"

or "Coffee World".

2. Set the beverage parameters.

3. Press ⁠.

4. Enter the name.

5. Press "Save".

12.3 Changing a favourite

1. Press "Favourites".

2. Select favourite.

3. Press

4. Make the changes.

5. Press ⁠.

⁠.

12.4 Deleting a favourite

1. Press "Favourites".

2. Select favourite.

3. Press

4. Press "Delete".

⁠.

12.5 Sorting favourites

You can change the sequence of
your favourites.

1. Press "Favourites".

2. Press

3. To sort favourites, move the tiles to

the required position with your fin­ger.

a The appliance saves the new se-

quence automatically.

Tips

¡ You can also use the HomeCon-

nect app to create, change, delete,
or sort favourites.

⁠.

21

en TwistPad with twist knob

¡ If the appliance goes into standby,

you can access the Favourites
menu directly by pressing ⁠.
If you have moved a favourite into
the red tile in edit mode, you can
access the favourite directly. Press
the relevant icon to the right on the
standby display.

13 TwistPad with twist

knob

If you have a twist knob, you can also
use it on a fully automatic coffee ma­chine, e.g. from a Neff oven.

Note:The twist knob is magnetic.
Observe all safety information and

the cleaning instructions for the Twist­Pad and the twist knob in the instruc­tion manual for the relevant appli­ance.

13.1 Using the twist knob

1. Fit the twist knob on the control

panel to the left or right next to the
display.

2. To operate the appliance, turn the

twist knob and press the symbols.

a The display will adjust accordingly.

1

The HomeConnect services are not
available in every country. The avail­ability of the HomeConnect function
depends on the availability of
HomeConnect services in your coun­try. You can find information about
this at: www.home-connect.com.
To be able to use HomeConnect,
you must first set up the connection
to the WLAN home network (Wi-Fi2)
and to the HomeConnect app.

The HomeConnect app guides you
through the entire login process. Fol­low the instructions in the HomeCon­nect app to configure the settings.

Tip:Please also follow the instruc­tions in the HomeConnect app.

Notes

¡ Please note the safety precautions

in this instruction manual and
make sure that they are also ob­served when operating the appli­ance via the HomeConnect app.
→"Safety", Page9

¡ Operating the appliance on the ap-

pliance itself always takes priority.
During this time it is not possible
to operate the appliance using the
HomeConnect app.

HomeConnect

14 HomeConnect

HomeConnect

This appliance is network-capable.
Connecting your appliance to a mo­bile device lets you control its func­tions via the HomeConnect app, ad­just its basic settings and monitor its
operating status.

1

Only possible for the NEFF Collection appliance series

2

Wi-Fi is a registered trademark of the Wi-Fi Alliance.

22

HomeConnect en

14.1 Setting up the
HomeConnect app

1. Install the HomeConnect app on

your mobile device.

1

2. Start the HomeConnect app and

set up access for HomeConnect.
The HomeConnect app guides

you through the entire login pro­cess.

14.2 Setting up HomeCon­nect

Requirements

¡ The HomeConnectapp has been

installed on your mobile device.

¡ The appliance is receiving signals

from the WLAN home network (Wi­Fi) at its installation location.

1. Open the HomeConnect app and

scan the following QR code.

You can find the HomeConnect set­tings in the basic settings for your ap­pliance. Which settings the display
shows will depend on whether
HomeConnect has been set up and
whether the appliance is connected
to your home network.

2. Follow the instructions in the

HomeConnect app.

14.3 HomeConnect settings

Adapt HomeConnect to your needs.

1

Apple App Store und the Apple App Store logo are trademarks of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

23

en Basic settings

Overview of the Home Connect settings

You can find an overview of the HomeConnect settings and network settings
here.

Basic setting Selection Description

HomeConnect
assistant

WiFi On

Remote start On

Software update - Note:This setting is only available

Start
Disconnect

Off

Off

Add mobile device.
Disconnect appliance from network.

Switch off the wireless module during
long absences or to save energy.

Note:In networked standby mode
your appliance requires max. 2W.

Switch remote start on the appliance
on and off.

Note:With the HomeConnect app
only switch-off is possible.

with a software update.

14.4 Data protection

Please see the information on data
protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification

(consisting of appliance codes as
well as the MAC address of the
Wi-Fi communication module in­stalled).

¡ Security certificate of the Wi-Fi

communication module (to ensure
a secure data connection).

¡ The current software and hardware

version of your appliance.

¡ Status of any previous reset to

factory settings.

This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.

Note:Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.

15 Basic settings

You can configure the basic settings
for your appliance to meet your
needs and call up additional func­tions.

15.1 Changing settings

1. Press "Settings".

a The display shows the list of set-

tings.

2. Change the required setting.

a The appliance saves the setting

automatically.

3. To go back to the menu, press ⁠.

Tip:To call up brief information,

press ⁠.

24

Basic settings en

15.2 Overview of settings

You can find an overview of the basic settings here.

Language Set language.
HomeConnect HomeConnect assist-

ant

Time Set the current time or auto-

Date Set current date or display

Display settings Display brightness Set the brightness in steps.

Clock display Switch the time display on

Clock Set the time display.
Adjustment ¡ Set the horizontal and ver-

Sounds Button tone Switch sound off and on.

Volume Adjust volume in steps.
Welcome tune Switch sound off and on when

Signal tone Switch sound off and on.

Beverage setting Brewing temperature Set the brewing temperature.

Milk sequence Select the sequence for milk

Latte macchiato
pause

Appliance settings Automatic switch-off Set the time after which the

Water hardness Set the water hardness.
Illumination brightness Adjust brightness of the illu-

1

Depending on the appliance specifications

→"Setting up HomeConnect",

Page23

matically display via
HomeConnect.

automatically via HomeCon­nect.

and off after the appliance has
been switched off.

tical alignment of the dis­play.

¡ Adjust the optimisation and

centring of the display to
the viewing angle.

the appliance is started.

and coffee.
Select the pause between

milk and coffee.

appliance switches off.

mination in steps.

25

en Cleaning and servicing

Milk container

1

Set milk carton or individual
milk container.

Note:If you use the standard
milk container, the appliance
automatically detects it.

Customisation Start category Set the menu display after

switching on, e.g. "Classics".

Factory settings Factory settings Reset appliance to factory set-

tings.

Demo mode Mode for demo pur-

poses

Switch "Demo mode" on or
off.

Appliance information Beverage counter Display the number of bever-

ages dispensed.

Cleaning information Time until the water filter

should next be changed or a

service programme started.
Version information Display appliance information.
Network information Display network information.

1

Depending on the appliance specifications

16 Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to
clean and maintain it carefully.

16.1 Dishwasher-safe components

Here you can find an overview of the components you can clean in the dish­washer.

ATTENTION!

Some components are sensitive to
heat and may be damaged if they are
cleaned in a dishwasher.

▶ Follow the operating instructions of

the dishwasher.

Suitable:

¡ Drip tray
¡ Drip tray cover
¡ Coffee dregs container
¡ Collecting tray
¡ Milk container with lid and base

26

▶ Only clean dishwasher-safe com-

ponents in the dishwasher.

▶ Only use programmes that do not

heat the components above
60°C.

Not suitable:

¡ Water tank
¡ Water tank lid
¡ Brewing unit
¡ Beverage dispenser cover
¡ Brewing unit cover

Cleaning and servicing en

¡ Shelf for milk container
¡ Beverage dispenser
¡ Milk system

16.2 Cleaning agent

Only use suitable cleaning agents.

ATTENTION!

Unsuitable cleaning products may
damage the surfaces of the appli­ance.

▶ Do not use harsh or abrasive de-

tergents.

▶ Do not use cleaning agents con-

taining alcohol or spirits.

▶ Do not use hard scouring pads or

cleaning sponges.
Unsuitable cleaning and descaling
agents may damage the appliance.

▶ Do not use pure citric acid, vinegar

or any vinegar-based agents to de-

scale the appliance.

▶ Do not use descaling agent with

phosphoric acid.

▶ Only use cleaning tablets and de-

scaling tablets that have been spe-

cially developed for the appliance.

→"Accessories", Page15

¡ Accessory drawer
¡ Bean container
¡ Bean container lid

¡ Always remove any residues of

limescale, coffee, milk and clean­ing/descaling solutions immedi­ately to prevent corrosion.

16.3 Cleaning the appliance

WARNING

Risk of electric shock!

An ingress of moisture can cause an
electric shock.

▶ Never immerse the appliance or

the power cord in water.

▶ Liquids must not be spilled on the

appliance plug connection.

▶ Do not use steam- or high-pres-

sure cleaners to clean the appli­ance.

WARNING

Risk of burns!

Some parts of the appliance become
very hot.

▶ Never touch hot appliance parts.
▶ Allow hot appliance parts to cool

down before touching.

Tips

¡ Wash new sponge cloths thor-

oughly to remove any salt adher-

ing to them. Salt can cause rust

film to develop on stainless steel

surfaces.

1. Clean the housing, the high-gloss

surfaces and the control panel with
the enclosed microfibre cloth.

2. Clean the beverage outlet with a

soft, damp cloth after beverages
have been dispensed.

3. Rinse the water tank with fresh,

clean water.

4. If the appliance has not been used

for a long time, e.g. after a holiday,
clean the entire appliance, includ­ing moving parts such as the brew­ing unit or water tank.

27

en Cleaning and servicing

Note:The appliance will rinse itself

automatically if you switch it on when
it is cold or switch it off after it has
dispensed coffee. The system is
therefore self-cleaning.

16.4 Cleaning the drip tray

and coffee dregs con­tainer

Clean and empty the drip tray and
coffee dregs container every day to
prevent deposits. Follow the illus­trated instructions at the beginning of
this manual.

→Fig. 26 - 28

16.5 Cleaning the milk con-

tainer

Clean the milk container regularly for
hygiene reasons. You can clean the
milk container in the dishwasher. Fol­low the illustrated instructions at the
beginning of this manual.

→Fig. 19 - 22

16.6 Service programmes

Use the service programmes if you
insert or remove a water filter or in
order to clean your appliance thor-

oughly. Your appliance will tell you
when you need to perform a service
programme, e.g. cleaning.

ATTENTION!

Improper cleaning and descaling or a
delay in doing so may damage the
appliance.

▶ Immediately perform the descaling

process in accordance with the in­structions.

▶ Only put cleaning tablets in the

brew chamber of the brewing unit.

▶ Do not put descaling tablets or

other products in the brew cham­ber of the brewing unit.

Notes

¡ The display indicates the progress

of the descaling or cleaning pro­cess.

¡ If your appliance has been locked,

you can only operate it again once
the descaling process has been
carried out.

Tip:In addition to the automatic rins­ing process, regularly also remove
and clean the brewing unit.

Using the service programmes

1. Press "Care & maintenance".

2. Press the required programme.

a The display will guide you through

the programme.

Overview of service programmes

You can find an overview of the service programmes here.
Note:The start image shows the remaining number of beverages that can be

dispensed until running the programme and the duration.

INTENZA filter Insert, replace or remove the water fil-

ter.

Cleaning milk system Rinse the milk system automatically.

28

Cleaning and servicing en

Calc'n Clean Combine cleaning and descaling. Re-

move residues of limescale and cof­fee from the pipes.

Cleaning Remove residues of coffee from the

pipes.

Descale Remove residues of limescale from

the pipes.

Frost protection Drain the pipes to protect the appli-

ance during transport or storage.

Cleaning brewing unit The display shows optimum cleaning

of the brewing unit step by step.

Cleaning beverage
system

The display shows optimum manual
cleaning of the beverage dispenser
and milk system step by step.

Special rinsing If a service programme is interrupted,

e.g. due to a power failure, it will rinse
itself automatically. The appliance is
then ready for use again.

Tips

¡ If you are starting the "Descale" or

"Calc'n Clean" programme, keep a

container with a capacity of min.

0,5l at the ready.

¡ If you use a water filter, this will

prolong the time until you have to
run a service programme.

¡ You can combine "Descale" and

"Cleaning" with the "Calc'n Clean"
service programme.

29

en Troubleshooting

17 Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot­ing information before contacting after-sales service. This will avoid unneces­sary costs.

WARNING

Risk of electric shock!

Improper repairs are dangerous.

▶ Repairs to the appliance should only be carried out by trained specialist

staff.

▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord or the appliance power cable of this appliance is damaged,

it must be replaced with a special power cord or special appliance power

cable, which is available from the manufacturer or its Customer Service.

Fault Cause and troubleshooting

HomeConnect is not
working properly.

Appliance only dis­penses water, not cof­fee.

Appliance is not dis­pensing milk froth.

Different causes are possible.

▶ Go to www.home-connect.com.

Empty bean container is not detected by the appli­ance.

▶ Pour in coffee beans.

Coffee shaft on brewing unit is blocked.

▶ Clean the brewing unit.

Coffee beans are too oily and do not fall into the
grinder.

▶ Gently tap the bean container.
▶ Change the coffee variety.
▶ Do not use oily beans.
▶ Clean the empty bean container with a damp cloth.

Brewing unit is not inserted properly.

1. Check whether the brewing unit is inserted correctly

and is securely locked.

2. Push the red lever up to the left.

3. Insert the brewing unit cover.

Milk system is soiled.

▶ Clean the milk system in the dishwasher.

Milk tube not immersed in milk.

▶ Use more milk.
▶ Check whether the milk tube is immersed in the

milk.

Heavy build-up of limescale in the appliance.

30

Fault Cause and troubleshooting

Appliance is not dis-

▶ Descale the appliance.

pensing milk froth.
No milk intake by the

milk system.

The milk system is assembled incorrectly.

▶ Assemble the milk system correctly.

Milk tube not immersed in milk.

▶ Use more milk.
▶ Check whether the milk tube is immersed in the

milk.

Milk froth is too cold. Milk is too cold.

▶ Use lukewarm milk.

Appliance is not dis­pensing hot water.

Appliance is not dis­pensing drinks.

Beverage dispenser is soiled.

▶ Clean the beverage dispenser in the dishwasher.

Air is in the water filter.

1. Immerse the water filter in water with the opening

facing upwards until no more air bubbles escape.

2. Reinsert the filter.

▶ Firmly press the water filter straight down into the

tank connection.

Residues of limescale remover are blocking the water
tank.

1. Remove the water tank.

2. Clean the water tank thoroughly.

There is dripping wa­ter on the inner floor
of the appliance.

Brewing unit cannot
be removed.

Drip tray was removed too soon.

▶ Wait a few seconds after the last drink was dis-

pensed before removing the drip tray.

Locking device cannot be released, brewing unit is
jammed.

▶ Switch the appliance off and back on after

3minutes.

Grinder won't start. Appliance is too hot.

1. Disconnect the appliance from the mains.

2. Wait 1hour so the appliance can cool down.

Grinder is not grinding
any coffee beans des­pite full bean con­tainer.

Coffee beans are too oily and do not fall into the
grinder.

▶ Gently tap the bean container.
▶ Change the coffee variety.
▶ Do not use oily beans.
▶ Clean the empty bean container with a damp cloth.

Troubleshooting en

31

en Troubleshooting

Fault Cause and troubleshooting

Coffee or milk froth
quality varies widely.

Milk froth quality var­ies widely.

Build-up of limescale in the appliance.

▶ Descale the appliance.

Milk froth quality depends on the type of milk or plant­based alternative used.

▶ Optimise the result through the selection of the milk

or vegetable-based drink type.

Coffee is not dis­pensed or has slowed
to a trickle.

Set quantity is not
reached.

Grinding level is set too fine.

▶ Set a coarser grinding level.

Heavy build-up of limescale in the appliance.

▶ Descale the appliance.

Air is in the water filter.

1. Immerse the water filter in water with the opening

facing upwards until no more air bubbles escape.

2. Reinsert the filter.

Appliance is soiled.

▶ Clean the brewing unit.
▶ Descale and clean the appliance.

Coffee has no crema. Type of coffee is not optimal.

▶ Use a coffee variety with a higher proportion of Ro-

busta beans.

▶ Use beans with a darker roast.

Coffee beans are no longer freshly roasted.

▶ Use fresh coffee beans.

Grinding level is not appropriate for coffee beans.

▶ Adjust the grinder to a finer setting.

Coffee is too acidic. Grinding level is set too coarse.

▶ Adjust the grinder to a finer setting.

Type of coffee is not optimal.

▶ Use a coffee variety with a higher proportion of Ro-

busta beans.

▶ Use beans with a darker roast.

Coffee is too bitter. Grinding level is set too fine.

▶ Set a coarser grinding level.

Type of coffee is not optimal.

▶ Change the coffee variety.

Coffee tastes burnt. Grinding level is set too fine.

▶ Set a coarser grinding level.

Type of coffee is not optimal.

32

Fault Cause and troubleshooting

Coffee tastes burnt. ▶ Change the coffee variety.

Coffee temperature setting is too high.

▶ Set the coffee temperature lower.

Coffee grounds are
not compact and are
too wet.

Display shows "Please
insert brewing unit.".

The grinding level is not set optimally.

▶ Adjust the grinder to a coarser or finer setting.

Coffee beans are too oily.

▶ Use a different type of bean.

Brewing unit is not inserted properly.

1. Check whether the brewing unit is inserted correctly

and is securely locked.

2. Push the red lever up to the left.

3. Insert the brewing unit cover.

Display shows "Please
fill the water tank."
despite the fact that
the water tank is full.

Water tank is wrongly inserted.

▶ Insert the water tank correctly.

Carbonated water is in the water tank.

▶ Fill the water tank with fresh tap water.

Float is stuck in the water tank.

1. Remove the water tank.

2. Clean the water tank thoroughly.

New water filter was not rinsed as per instructions.

1. Rinse the water filter according to the instructions.

2. Place the water filter into operation.

Air is in the water filter.

1. Immerse the water filter in water with the opening

facing upwards until no more air bubbles escape.

2. Reinsert the filter.

Water filter is old.

▶ Insert a new water filter.

Limescale deposits in the water tank are blocking the
system.

1. Clean the water tank thoroughly.

2. Start the descaling programme.

Display shows "E61:
Please clean brewing
unit.".

Display shows "Incor­rect voltage".

Brewing unit is soiled.

▶ Clean the brewing unit.

Mechanism of brewing unit is stiff.

▶ Clean the brewing unit.

There are problems with the power supply.

▶ Only operate the appliance at 220-240V.

Troubleshooting en

33

en Troubleshooting

Fault Cause and troubleshooting

Display shows "Re­start appliance".

Display shows
calc'nClean very fre­quently.

Appliance has a fault.

1. Set the mains switch to and wait 60seconds.

2. Set the mains switch to ⁠.

Decalcified water still contains small amounts of lime.

1. Insert a new water filter.

2. Set the corresponding water hardness.

Incorrect or too little descaling agent used.

▶ When descaling, only use suitable tablets.

Service programme has not been carried out in its en­tirety.

▶ Start the "Special rinsing" service programme.

→"Service programmes", Page28

34

Transportation, storage and disposal en

18 Transportation, stor-

age and disposal

18.1 Activating frost protec-

tion

Protect your appliance from frost dur­ing transport and storage.

ATTENTION!

Residues of liquid in the appliance
may damage it during transport or
storage.

▶ Empty the pipe system before

transport or storage.

1. Run the "Frost protection" pro-

gramme.

→"Overview of service pro-

grammes", Page28

2. Disconnect the appliance from the

power supply.

18.2 Disposing of old appli-

ance

Valuable raw materials can be re­used by recycling.

1. Unplug the appliance from the

mains.

2. Cut through the power cord.

3. Dispose of the appliance in an en-

vironmentally friendly manner.

Information about current disposal

methods are available from your

specialist dealer or local authority.

This appliance is la­belled in accordance
with European Directive
2012/19/EU concerning
used electrical and elec­tronic appliances (waste
electrical and electronic
equipment - WEEE).

The guideline determ­ines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.

19 Customer Service

Function-relevant genuine spare parts
according to the corresponding Eco­design Order can be obtained from
Customer Service for a period of at
least 7 years from the date on which
your appliance was placed on the
market within the European Eco­nomic Area.

Note:Under the terms of the manu­facturer's warranty the use of Cus­tomer Service is free of charge.

Detailed information on the warranty
period and terms of warranty in your
country is available from our after­sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E­Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) of
your appliance.
The contact details for Customer Ser­vice can be found in the enclosed
Customer Service directory or on our
website.

19.1 Product number (E-Nr.),
production number (FD)
and consecutive num­bering (Z-Nr.)

You can find the product number (E­Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) on
the appliance's rating plate.

35

en Technical specifications

Make a note of your appliance's de­tails and the Customer Service tele­phone number to find them again
quickly.

20 Technical specifica-

tions

Voltage 220–

240V∼
Frequency 50/60Hz
Connection rating 1500W
Maximum static pump

pressure
Maximum capacity of

water tank (without fil­ter)

Maximum capacity of
bean container

Length of the power
cable

Appliance height 45,5cm
Appliance width 59,4cm
Appliance depth 37,7cm
Weight, empty 20,6kg
Type of grinder Ceramic

This product contains light sources
from energy efficiency classes D and
F. These light sources are available
as spare parts and may only be re­placed by trained specialist staff.

20bar

2,2l

400g

170cm

20.1 Information regarding Free and Open Source Software

This product includes software com­ponents that are licensed by the
copyright holders as free or open
source software.
The applicable licence information is
stored on your home appliance. You
can also access the applicable li­cence information via your
HomeConnect app: "Profile -> Legal
information -> Licence Information".
You can download the licence in­formation on the brand product web­site. (Please search on the product
website for your appliance model
and additional documents). Alternat­ively, you can request the relevant in­formation from oss­[e-mail] or BSH Hausger­äte GmbH, Carl-Wery-Str. 34, 81739
Munich, Germany.
The source code will be made avail­able to you on request.
Please send your request to oss­[e-mail] or BSH Hausger­äte GmbH, Carl-Wery-Str.34, 81739
Munich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request
will be charged to you. This offer is
valid for three years from the date of
purchase or at least as long as we
offer support and spare parts for the
relevant appliance.

1

1

Depending on the appliance specifications

36

21 Declaration of Con-

formity

BSH Hausgeräte GmbH hereby de­clares that the appliance with Home
Connect functionality conforms to the

Declaration of Conformity en

essential requirements and other rel­evant provisions of Directive
2014/53/EU.
A detailed RED Declaration of Con­formity can be found online at

A detailed Declaration of Conformity
can be found online at www.neff­home.com/uk among the additional
documents on the product page for
your appliance.

1

www.neff-international.com among
the additional documents on the
product page for your appliance.

2.4 GHz band (2400–2483.5MHz):

Max. 100mW
5 GHz band (5150–5350MHz +

Hereby, BSH Hausgeräte GmbH de-

5470–5725MHz): max. 200mW
clares that the appliance with
HomeConnect functionality is in
compliance with relevant statutory
requirements.

1

BE BG CZ DK DE EE IE EL ES
FR HR IT CY LI LV LT LU HU
MT NL AT PL PT RO SI SK FI
SE NO CH TR IS UK (NI)

5GHz WLAN (Wi-Fi): For indoor use only.

AL BA MD ME MK RS UK UA
5GHz WLAN (Wi-Fi): For indoor use only.

1

Only applies to Great Britain

37

BSH Hausgeräte GmbH

Carl-Wery-Straße 34
81739 München, GERMANY

Valid within Great Britain:
Imported to Great Britain by
BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom

Register your product online

neff -home.com

*8001292282*

8001292282

en

030607