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NEC Xen Master/Axis - Quick User Guide
MAKING CALLS:
To make a call to another extension:
• Lift handset or press Speaker key.
• Dial extension number, (100,101,102 etc.) or press Direct Station Key if programmed.
• Dial 1 if you wish the call to go direct to handsfree.
To make an outside call:
• Lift handset or press Speaker key.
• Dial 0.
• Dial telephone number.
To make an outside call using speed dial (see below to program speed dial):
• Lift handset or press Speaker key.
• Press Redial key
• Dial speed dial location number (System 00-79, Personal 80-99)
To make an outside call using Alpha Speed dialling:
• DO NOT lift handset or press Speaker key.
• Press key below display (for System speed dial press key below “SYS”)
(for Personal speed dial press key below “STA”).
• Either press key below “UP” or “DOWN” to search names or
Select the first letter of the name by using the dial pad then press “ * ” to show names
for that letter.
• Lift handset or press Speaker key to dial.
To make a call using Last Number Redial:
• Lift handset or press Speaker key.
• Press Redial key.
• Dial “ # ”.
To make a call using Automatic Redial:
After making an external call to a busy party:
• Press Speaker key.
• Replace handset.
• Press Feature key.
• Press Redial key.
• Lift handset when call gets through.
ANSWERING CALLS:
To answer an outside call:
• If ringing at your handset – Lift handset or press Speaker key.
• If not ringing at your handset – Lift handset and press the flashing “I/C call” key.
• When the call is answered it will ‘jump’ to a “line” key.
To answer an intercom or transferred call:
• If ringing at your handset – Lift handset or press Speaker key.
• If not ringing at your handset – Lift handset and dial a call pick-up code.
All calls – 68 (outside or internal).
Intercom/transferred calls – 67 + extension number (100,101,102 etc.)
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NEC Xen Master/Axis - Quick User Guide
TRANSFERRING CALLS:
To transfer a call from Reception phone:
Method 1:
• Answer or make a call (call will ‘jump’ to a “line” key on answer).
• Press the Hold key.
• Press the Direct Station Key.
• Announce the call and the “line” number.
• Hang up.
Method 2:
• Answer or make a call as above.
• Press Transfer key.
• Press the Direct Station Key.
• Announce the call.
• Hang up and the call will be transferred.
To transfer a call from other phones:
Method 1:
• Answer or make a call (call will ‘jump’ to a “line” key on answer).
• Press Hold key.
• Dial extension number (100,101,102 etc.)
• Announce the call and the “line” number.
• Hang up.
Method 2:
• Answer or make call as above.
• Press Transfer key.
• Dial extension number (100,101,102 etc.)
• Announce the call.
• Hang up and the call will be transferred.
To return to the caller:
• Press green flashing “line” key.
To transfer calls OFF SITE (ie: to a mobile phone or another branch):
• Answer or make call as above. DO NOT put the call on hold.
• Press the RECALL key
• Dial the telephone number.
• Wait for the called party to answer.
• To transfer, press RECALL button and dial “ 4 ”, wait for ‘beep beep’ tone then hang up.
• To return to the original caller, press RECALL button and dial “ 1 ”.
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NEC Xen Master/Axis - Quick User Guide
CONFERENCE CALLS:
To make a conference call:
• Answer or make a call as above.
• Press Conf key.
• Make another call (internal – 101,102 etc. or external – “ 0 ” + phone number).
• Announce the conference
• Press Conf key to establish the conference.
NB: To add more parties, repeat the above procedure (maximum 2 outside parties). For an unsupervised
conference, press the Conf key once more after establishing the conference and the parties can converse in
private. To return to the conference, press the flashing Conf key.
PAGING:
To page all extensions:
• Lift handset
• Dial “ 51 ”.
• Make announcement.
• Press receiver down with hand then hang up.
BACKGROUND MUSIC:
To turn background music on/off (where available):
• DO NOT lift handset.
• Press Feature key
• Dial “ 26 ”.
VOLUME CONTROL:
To set ringing volume at your handset:
• Press Speaker
• Dial “ 60 ”.
• Dial “ 1 ”.
• Press ▲ or ▼ to set level.
• Press Speaker.
PROGRAMMING SPEED DIAL NUMBERS:
To program speed dial numbers:
• Press Feature key.
• Press Redial key.
• Dial location number (00-79 for system numbers, 80-99 for personal numbers).
• Dial “ 0 ” + telephone number to be stored.
• Press Hold key
• Key in Name using the alpha keys on the dial pad. (Ie: For “A” press the number 2
button once, for “B” press it twice and so on).
• Press Feature key.
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NEC Xen Master/Axis - Quick User Guide
RECEPTION (EXTENSION 100) ONLY FEATURES
SET TIME AND DATE
To set time and date (at reception extension 100 only):
• Press Feature key.
• Dial “ 9 ” then “ # ”.
• Press Recall key for AM or PM.
• Press Hold key
• Press Recall key for day of week.
• Press # to move curser to ‘day’ and enter correct day using dial pad.
• Press Recall key to select correct month.
• Press # to move curser to ‘year’ and enter correct year using dial pad.
• Press Feature key to end.
NIGHTSWITCH:
To turn nightswitch on/off (at reception extension 100 only):
Either press “Nightswitch” key (if programmed) or
• Press Feature key
• Dial “ 80 ”
• Press Answer key
• Press Feature key
AFTER HOURS MESSAGES:
To retrieve after hours messages (at reception extension 100 only):
• Lift handset or press Speaker key.
• Dial “ 203 ”.
• If prompted enter PIN number “ 9100 ”.
• Follow voice prompts to retrieve then erase messages.
NB: It is recommended that messages be erased after retrieval so that the voicemail
memory does not fill up.
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