NEC R1000 User Manual

Xen IPK

Enhancement Guide to Migrating

from Xen Axis/Master to Xen IPK

R1000

NEC Business Solutions Ltd

Document No.: 8283

Release 1.0

September 2003

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2 Xen IPK R1000 Upgrade Procedure for Xen Axis/Master

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Preface & Disclaimer

GENERAL INFORMATION

The Xen IPK System is a feature-rich key system that provides over 200 features including Computer Telephony Integration, Least Cost Routing, Automatic Call Distribution, ISDN Trunks and many others.

The Xen IPK system meets customer needs today and as business expands the system can be expanded to grow as well.

The Xen IPK system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.

THIS MANUAL This manual provides specific detailed information and specifications for all

features provided with the Xen IPK system for Australia.

SUPPORTING DOCUMENTS

Xen IPK General Description Manual

This Manual provides general information about the system, its features, system configuration and standards. This manual provides an overview of the Xen IPK System and can be used to present information to potential customers.

Xen IPK Features and Specifications Manual

This manual provides details related to every feature available in the Xen IPK system.

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Xen IPK System Hardware Manual

The System Hardware Manual is provided for the system installer. This manual has detailed instructions for installing the Xen IPK system KSUs, ETUs, Multiline Terminals, and optional equipment.

Xen IPK System Programming Manual

This manual provides instructions for programming the Xen IPK system via a Multiline Terminal or PC.

Xen IPK Least Cost Routing Manual

This manual provides instructions to the service technician for programming the customer site for least cost routing.

Xen IPK Automatic Call Distribution Manual

This manual provides the service technician with instructions for programming the ACD. This manual can also be used by the ACD supervisor, at the customer site, to use to become familiar with the ACD/ MIS feature.

Xen IPK R1000 Upgrade Procedure for Xen Axis/Master i

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NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials.

The information in this technical manual is advisory in nature and is subject to change. NEC may make improvements and changes in the products described in this manual without notice. Changes will be periodically made to the information in the new editions.

Efforts have been made to ensure that the contents of this manual are correct. Should you find any error, NEC welcomes your comments to improve our communications, please contact NEC on 1800 036 136.

Contents of this manual are subject to change without prior notice at the discretion of NEC Business Solutions Ltd.

This document has been prepared for the use of employees and customers of NEC Business Solutions Ltd and may not be reproduced without the prior, written approval of NEC Business Solutions Ltd.

NEC Business Solutions Ltd

635 Ferntree Gully Road

Glen Waverley Vic 3150

ii Preface & Disclaimer

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Important Note About this Upgrade Procedure

This document provides all of the necessary information to upgrade your Xen Axis/Master system to Xen IPK Release 1000 software and to install the related hardware.

This document is not intended as replacement pages for your current manuals. However, it can be used to supplement those manuals.

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Xen IPK R1000 Upgrade Procedure for Xen Axis/Master iii

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iv Important Note About this Upgrade Procedure

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Preface & Disclaimer................................................................................................... i

Important Note About this Upgrade Procedure ..........................................................iii

Chapter 1 Xen IPK R1000 Upgrade Procedure for Xen Axis/Master

Section 1 Migration from Xen Axis/Master..........................................................1 - 1

Section 2 Direct Download from the Installed Xen System ................................1 - 1

Section 5 Upgrade Procedure for PRT(1)-U( ) ETU .........................................1 - 18

Chapter 2 Hardware Description and Specifications for Xen IPK

1.1 B64-U23 KSU

1.1.1 Basic KSU...........................................................................................21

1.1.2 Expansion KSUs.................................................................................21

1.2 CPUI( )-U( ) ETU............................................................................................22

1.3 PKU 192-UA (Port Key Unit)...........................................................................26

Chapter 3 Features and Specifications for Xen IPK

Attendant Transfer A-15 .........................................................................................33

Call Arrival (CAR) Keys C-3 ...................................................................................35

Caller ID - Incoming C-6 ......................................................................................... 38

Dterm Series i Multiline Terminals D-19 ................................................................. 45

DTU-type Multiline Terminal Migration D-20 .......................................................... 50

Electronic Volume Control E-2 ...............................................................................52

External Zone Paging (Meet-Me) E-6 .....................................................................55

Full Duplex Handsfree F-6 .....................................................................................58

ISDN-BRI Trunk Connections I-7 ...........................................................................60

ISDN-PRI Trunk Connections I-8 ...........................................................................64

Music on Hold M-7 .................................................................................................72

Station Transfer S-19 .............................................................................................75

Universal Slots U-3 .................................................................................................77

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Xen IPK R1000 Upgrade Procedure for Xen Axis/Master v

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Chapter 4 Programming

11-2-04 Call Arrival Key Block Assignment ................................................................. 4 - 84

1-13-00 PRI Channel Assignment ............................................................................... 4 - 86

1-13-04 PRT B Channel Outgoing Priority Selection .................................................. 4 - 87

1-13-05 PRT B Channel-to-Trunk Group Assignment................................................. 4 - 88

3 - 12 Trunk-to-MOH Trunk Assignment .................................................................. 4 - 89

4 - 50 Multiline Terminal Type Selection .................................................................. 4 - 90

4 - 66 MOH or Ring Back Tone Selection ................................................................ 4 - 92

4 - 68 LCD Line Key – Name Assignment ............................................................... 4 - 94

7-1 Card Interface Slot Assignment ..................................................................... 4 - 96

vi Table of Contents

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Xen IPK R1000 Upgrade Procedure for Xen Axis/ Master

ECTION

MIGRATION FROM XEN A

XIS/MASTER

Chapter 1

Use the following instructions to migrate from an existing Xen Axis/Master system to a Xen IPK R1000 system.

The Xen IPK Maintenance Administration Terminal (MAT) software must be used to perform this upgrade. The MIFM-U( ) ETU is required for PC Programming and must be installed.

Two methods to access the database from the existing system are explained below:

 Direct download from the installed system

 Import the Xen Axis/Master database saved using a previous version

of the Xen Axis/Master MAT.

ECTION

DIRECT DOWNLOAD

FROM THE INSTALLED

EN SYSTEM

1. Verify that the battery is connected to CN4 on Xen Master CPUB( )U( ) or Xen Axis MBD-U( ) Unit.

2. Confirm and record the following settings:

 Answer Preset

 Automated Attendant/DISA mode

 Automatic Trunk-to-Trunk Transfer mode

 Automatic Trunk-to-Trunk Transfer Outgoing Trunk

 Background Music

 Call Forward – All Calls, Busy, No Answer, Busy/No Answer, Off-

Premise/Split

 Callback Messages

 Customized Message Display

 Day/Night Mode (System and Tenant)

 Do Not Disturb

 MIC Settings

 Timed Alarm

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Migration from Xen Axis/Master Chapter 1 – 1

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The following memories are empty after the upgrade:

 Last Number Redial Memory

 Recorded messages in the VRS(4)-U( ) ETUs (messages must be

recorded again)

 Store & Repeat/Save & Repeat

3. Select IPK, enter the password, and click OK to open Xen IPK MAT.

4. From the Communications Menu, Select Connect to connect to the Xen Axis/Master system.

2 – Chapter 1 Direct Download from the Installed Xen System

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

5. From the Communications menu, select Download and click Start to download the database from the Xen Axis/Master system.

6. When the download is finished, select Save As from the File menu and enter a file name.

 When the system is to be saved as Xen IPK Basic, confirm that

Save As type is Xen IPK Basic (R1000) (*.rdf), and click Save.

 When the system is to be saved as Xen IPK Expanded, confirm

that Save As type is Xen IPK Expanded (R1000) (*.rdf) and click Save.

Only the Xen Axis system can be saved as Xen IPK Basic.

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Direct Download from the Installed Xen System Chapter 1 – 3

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7. From the Communications menu, select Disconnect to disconnect from the Xen system.

4 – Chapter 1 Direct Download from the Installed Xen System

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

8. Assign any other required system data assignment changes and from the File menu, select Save if required.

9. Change hardware from the Xen Axis/Master system to the Xen IPK system.

Upgrade Type Comments

Xen Axis to Xen IPK Basic Port Package

Xen Axis to Xen IPK Expanded Port Package

Xen Master to Xen IPK Basic Port Package

Xen Master to Xen IPK Expanded Port Package with new Xen IPK KSUs

Xen Master to Xen IPK Expanded Port Package without new Xen IPK KSUs (Retrofit)

Replace the B48-U13 KSU hardware with the following:

B64-U23 KSU

CPUI( )-U( ) ETU (without

ESI(8)-U( ) ETU in slot 1 *

Move all other hardware to new KSU.

Replace the B48-U13 KSU hardware with the following:

B64-U23 KSU

CPUI( )-U( ) ETU (with

ESI(8)-U( ) ETU in slot 1 *

Move all other hardware to new KSU.

Not supported.

Replace the B64-U13 KSUs with the B64-U23 KSUs.

Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with

Move all other hardware to new KSUs.

Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with

Add Front Cover Extender [FCE-U( ) UNIT] to each B64-U13 KSU/E64-U13 KSU.

PKU 192-UA)

PKU 192-UA.

* The ESI(8)-U( ) or ESIB(8)-U( ) ETU

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Direct Download from the Installed Xen System Chapter 1 – 5

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10. From the Communications menu, select Connect to connect the Xen IPK.

11. From the Communications menu, select Upload, and click Start.

6 – Chapter 1 Direct Download from the Installed Xen System

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

12. Click Hardware Upload.

13. When Upload is complete, click Close.

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Direct Download from the Installed Xen System Chapter 1 – 7

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14. From the Communications menu, Select Disconnect to disconnect from Xen IPK.

15. Reassign all settings recorded in Step 2, and confirm proper system operation.

8 – Chapter 1 Direct Download from the Installed Xen System

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

ECTION

IMPORT SAVED XEN D

ATABASE USING A

REVIOUS VERSION OF

THE XEN AXIS/

ASTER MAT

1. Verify that the battery is connected to CN4 on Xen Master CPUB( )U( ) or Xen Axis MBD-U( ) Unit.

2. Confirm and record the following settings:

 Answer Preset

 Automated Attendant/DISA mode

 Automatic Trunk-to-Trunk Transfer mode

 Automatic Trunk-to-Trunk Transfer Outgoing Trunk

 Background Music

 Call Forward – All Calls, Busy, No Answer, Busy/No Answer, Off-

Premise/Split

 Callback Messages

 Customized Message Display

 Day/Night Mode (System and Tenant)

 Do Not Disturb

 MIC Settings

 Timed Alarm

The following memories are empty after the upgrade:

 Last Number Redial Memory

 Recorded messages in the VRS(4)-U( ) ETUs (messages must

be recorded again)

 Store & Repeat/Save & Repeat

3. Select IPK, enter the password, and click OK to open Xen IPK MAT.

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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 9

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4. From the File menu, select Import Xen Axis/Master file to import a previously saved database.

5. Locate the directory where the Xen Axis/Master database is stored. Select file name and click Open to import the database.

10 – Chapter 1 Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

6. When the download is finished, select Save As from the File menu and enter a file name.

 When the system is to be saved as Xen IPK Basic, confirm that

Save as type is Xen IPK Basic (R1000) (*.rdf), and click Save.

 When the system is to be saved as Elite IPK Expanded, confirm

that Save as type is Xen IPK Expanded (R1000) (*.rdf) and click Save.

Only the Xen Axis system can be saved as Xen IPK Basic.

7. Assign any other required system data assignment changes and from the File menu, select Save if required.

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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 11

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8. Change hardware from the Xen Axis/Master system to the Xen IPK system.

Upgrade Type Comments

Xen Axis to Xen IPK Basic Port Package

Xen Axis to Xen IPK Expanded Port Package

Xen Master to Xen IPK Basic Port Package

Xen Master to Xen IPK Expanded Port Package with new IPK KSUs

Xen Master to Xen IPK Expanded Port Package without new Xen IPK KSUs (Retrofit)

Replace the B48-U13 KSU hardware with the following:

B64-U23 KSU

CPUI( )-U( ) ETU (without

ESI(8)-U( ) ETU in slot 1 *

Move all other hardware to new KSU.

Replace the B48-U13 KSU hardware with the following:

B64-U23 KSU

CPUI( )-U( ) ETU (with

ESI(8)-U( ) ETU in slot 1 *

Move all other hardware to new KSU.

Not supported.

Replace the B64-U13 KSUs with the B64-U23 KSUs.

Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with

Move all other hardware to new KSUs.

Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with PKU 192-UA.

Add Front Cover Extender [FCE-U( ) UNIT] to each B64-U13 KSU/E64-U13 KSU.

PKU 192-UA)

PKU192-UA.

*The ESI(8)-U( ) or ESIB(8)-U ETU.

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12 – Chapter 1 Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT

Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

9. From the Communications menu, select Connect to connect to the Xen IPK.

10. From the Communications menu, select Upload, and click Start.

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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 13

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11. Click Hardware Upload.

12. When Upload is finished, Click Close.

14 – Chapter 1 Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

13. From the Communications menu, select Disconnect to disconnect from the Xen IPK.

14. Reassign all settings recorded in Step 2 and confirm proper system operation.

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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 15

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ECTION

UPGRADE P ROCEDURE

FOR MIFM-U( )

Upgrade Description

This ETU must be upgraded to firmware V5.00 or higher to be compatible with the Xen IPK (R1000) system to support Caller ID Indication – 50 Caller ID scroll buffers

The Caller ID scroll buffers are erased when firmware is upgraded.

Installation Precautions

WARNING

Observe the following precautions when installing the ETUs to avoid damage to hardware due to static electricity or to being exposed to hazardous voltages.

 The ETUs and units used in this system make extensive use of CMOS

technology. CMOS technology is very susceptible to static; therefore, extreme care must be taken to avoid static discharge when handling ETUs and units.

 When carrying a ETU or unit be sure to keep it in a conductive

polyethylene bag to prevent damage due to static electricity.

 When handling a ETU or unit the installer must wear a grounded wrist

strap to protect the ETU or unit from static electricity.

Software Upgrade Procedure

Use the following procedure for software upgrade of the MIFM-U( ) ETU.

1. Remove the MIFM-U( ) ETU from the KSU.

2. Mount the EPROM labelled “MIFM Rev 5.XX” on MIFM-U( ) card (IC8). Refer to Figure 1-1: MIFM-U( ) ETU for a diagram of the card.

3. Set the switch SW1 to OFF (EPROM) and set the DIP SW2-1 and SW2-2 to ON. Refer to Figure 1-1: MIFM-U( ) ETU for a diagram of the card.

4. Install MIFM-U( ) ETU into same slot from Step 1 of the KSU. Notice that LED 1 is winking or flashing.

5. After LED 1 goes off, pull out the MIFM-U( ) card from the KSU.

6. Remove the EPROM and set switch SW1 to ON (FROM) and set DIP SW2-1 and SW2-2 to OFF.

16 – Chapter 1 Upgrade Procedure for MIFM-U( )

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

7. Install the MIFM-U( ) into the same slot from Step 1 of the KSU.

Figure 1-1: MIFM-U( ) ETU

Software Verification for MIFM( )-U( ) ETU

To verify the current software version installed on the MIFM( )-U( ) ETU do the following:

1. Go off-line.

2. Press LK8 + LK1 to access the Memory Block.

3. Press

4. Verify that the current software revision number is displayed.

5. Press

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Upgrade Procedure for MIFM-U( ) Chapter 1 – 17

N to locate the MIFM( )-U( ) ETU.

P to go back on line.

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ECTION

Upgrade Description

UPGRADE P ROCEDURE

FOR PRT(1)-U( ) ETU

The PRT(1)-U( ) ETU must be updated to firmware V2.12 or higher to be compatible with the Xen IPK (R1000) system for individual channel assignment and PRT B channel-to-trunk group assignment.

Installation Precautions

WARNING

Observe the following precautions when installing the ETUs to avoid damage to hardware due to static electricity or to being exposed to hazardous voltages.

 The ETUs and units used in this system make extensive use of CMOS

technology. CMOS technology is very susceptible to static; therefore, extreme care must be taken to avoid static discharge when handling ETUs and units.

 When carrying a ETU or unit be sure to keep it in a conductive

polyethylene bag to prevent damage due to static electricity.

 When handling a ETU or unit the installer must wear a grounded wrist

strap to protect the ETU or unit from static electricity.

PRT Software Chip Installation

1. Remove the PRT(1)-U( ) ETU from the system.

This card can be removed with the system power on.

2. Remove the old chip located on IC2.

3. Install the new PRT chip on IC2.

 Ensure that the notch on the chip lines up with the notch on

the socket.

 This ETU must be updated to firmware V2.12 or higher to

be compatible with the Xen IPK for individual Channel Assignment and PRT B Channel-to-Trunk Group Assignment.

18 – Chapter 1 Upgrade Procedure for PRT(1)-U( ) ETU

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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000

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4. Install the PRT(1)-U( ) ETU in the KSU.

Software Verification

To verify that the software revision was installed:

1. Go Off-Line.

2. Press LK8 + LK1.

3. Press

4. Verify that the current software version number is displayed.

5. Press

N to locate the PRT(1)-U( ) ETU.

P to go back On-line.

Upgrade Procedure for PRT(1)-U( ) ETU Chapter 1 – 19

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ECTION

ADDING AN EARTH C

ONNECTION

The Xen IPK B64-U23 KSU must be properly and permanently grounded, due to it being an ESELV (Earthed Safety Extra Low Voltage) compliant product. The protective earth terminal located at the right rear corner of the B64-U23 KSU must have a permanent conneciton to protective earth.

1. Connect the gorunding cable (green/yellow wire) to the ground terminal on the right side of the Basic KSU. The grounding cable

(locally provided) must hav an AWG greater than #16.

Figure 1-2: KSU Grounding

2. Provide a suitable ground inside of the building in accordance with local telephone company procedures.

3. If no suitable ground is available, a ground rod should be installed in accordance with the operating procedures of the local telephone company.

The protective Earth and Telecommunications Reference Conductor

(TRC) is permanently linked within the KSU, therefore, the Xen system does not require the connectIon of an external TRC.

20 – Chapter 1 Adding an Earth Connection

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Hardware Description and Specifications for Xen IPK

1.1 B64-U23 KSU

1.1.1 Basic KSU

The B64-U23 KSU provides service for outside lines, Attendant Consoles, and interconnection of the station terminals. The B64-U23 KSU has two fixed and eight flexible slots. The first fixed slot is reserved for the CPUI( )U( ) ETU in the basic KSU or for the EXP-U( ) ETU in expansion KSUs. The second fixed slot is for the MIFAU( ) ETU or MIFM-U( ) ETU.

The P64-U13 PSU (power supply unit), backup batteries, [one external MOH/BGM input, one external paging zone output] and three PFT relays are included with each KSU.

1.1.2 Expansion KSUs

Chapter 2

The B64-U23 KSU is also used as the expansion unit that can be attached to the basic KSU to provide additional ports. Two expansion units can be added to the Xen IPK system. Each expansion KSU provides eight flexible slots and accommodates 8-, 16-, 24-channel interface cards. The P64-U13 PSU (power supply unit), backup batteries, and three PFT relays are included with each KSU.

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Hardware Description and Specifications for Xen IPK Chapter 2 – 21

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The installation instructions provided in this chapter apply to the basic B64-U23 KSU and the expansion B64-U23 KSUs unless otherwise specified.

1.2 CPUI( )-U( ) ETU

Description

The CPUI( )-U( ) ETU is the Central Processing Unit for the Xen IPK system. This ETU has a Central Processing Unit and a Microprocessing Unit.

A 32-bit microprocessor executes the programs stored on the Flash ROM ICs of the MPU unit. This controls the entire system when data is transferred to and from other ETUs.

This ETU provides the following items:

 Time Division Switch (TDSW)

 Static Random Access Memory (SRAM)

 32-bit Processor

 4-channel DTMF Receiver (PBR)

 Sixteen 4-party Conference Circuits

Figure 2-1: B64-U23 KSU

 Internal (digital music) Music-on-Hold source

 External Music-on-Hold input (also used for station background

music)

 Flash ROM

 Call Progress and DTMF Tone Generator

22 – Chapter 2 Hardware Description and Specifications for Xen IPK

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