NEC R1000 User Manual

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Xen IPK
Enhancement Guide to Migrating
from Xen Axis/Master to Xen IPK
R1000
NEC Business Solutions Ltd
Document No.: 8283
Release 1.0
September 2003
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2 Xen IPK R1000 Upgrade Procedure for Xen Axis/Master
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Preface & Disclaimer

GENERAL INFORMATION
The Xen IPK System is a feature-rich key system that provides over 200 features including Computer Telephony Integration, Least Cost Routing, Automatic Call Distribution, ISDN Trunks and many others.
The Xen IPK system meets customer needs today and as business expands the system can be expanded to grow as well.
The Xen IPK system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.
THIS MANUAL This manual provides specific detailed information and specifications for all
features provided with the Xen IPK system for Australia.
SUPPORTING DOCUMENTS
Xen IPK General Description Manual
This Manual provides general information about the system, its features, system configuration and standards. This manual provides an overview of the Xen IPK System and can be used to present information to potential customers.
Xen IPK Features and Specifications Manual
This manual provides details related to every feature available in the Xen IPK system.
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Xen IPK System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed instructions for installing the Xen IPK system KSUs, ETUs, Multiline Terminals, and optional equipment.
Xen IPK System Programming Manual
This manual provides instructions for programming the Xen IPK system via a Multiline Terminal or PC.
Xen IPK Least Cost Routing Manual
This manual provides instructions to the service technician for programming the customer site for least cost routing.
Xen IPK Automatic Call Distribution Manual
This manual provides the service technician with instructions for programming the ACD. This manual can also be used by the ACD supervisor, at the customer site, to use to become familiar with the ACD/ MIS feature.
Xen IPK R1000 Upgrade Procedure for Xen Axis/Master i
September 2003 NEC Business Solutions Ltd
NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials.
The information in this technical manual is advisory in nature and is subject to change. NEC may make improvements and changes in the products described in this manual without notice. Changes will be periodically made to the information in the new editions.
Efforts have been made to ensure that the contents of this manual are correct. Should you find any error, NEC welcomes your comments to improve our communications, please contact NEC on 1800 036 136.
Contents of this manual are subject to change without prior notice at the discretion of NEC Business Solutions Ltd.
This document has been prepared for the use of employees and customers of NEC Business Solutions Ltd and may not be reproduced without the prior, written approval of NEC Business Solutions Ltd.
Copyright 2003
NEC Business Solutions Ltd
635 Ferntree Gully Road
Glen Waverley Vic 3150
ii Preface & Disclaimer
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Important Note About this Upgrade Procedure

This document provides all of the necessary information to upgrade your Xen Axis/Master system to Xen IPK Release 1000 software and to install the related hardware.
This document is not intended as replacement pages for your current manuals. However, it can be used to supplement those manuals.
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Xen IPK R1000 Upgrade Procedure for Xen Axis/Master iii
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iv Important Note About this Upgrade Procedure
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Table of Contents

Preface & Disclaimer................................................................................................... i
Important Note About this Upgrade Procedure ..........................................................iii
Chapter 1 Xen IPK R1000 Upgrade Procedure for Xen Axis/Master
Section 1 Migration from Xen Axis/Master..........................................................1 - 1
Section 2 Direct Download from the Installed Xen System ................................1 - 1
Section 5 Upgrade Procedure for PRT(1)-U( ) ETU .........................................1 - 18
Chapter 2 Hardware Description and Specifications for Xen IPK
1.1 B64-U23 KSU
1.1.1 Basic KSU...........................................................................................21
1.1.2 Expansion KSUs.................................................................................21
1.2 CPUI( )-U( ) ETU............................................................................................22
1.3 PKU 192-UA (Port Key Unit)...........................................................................26
Chapter 3 Features and Specifications for Xen IPK
Attendant Transfer A-15 .........................................................................................33
Call Arrival (CAR) Keys C-3 ...................................................................................35
Caller ID - Incoming C-6 ......................................................................................... 38
Dterm Series i Multiline Terminals D-19 ................................................................. 45
DTU-type Multiline Terminal Migration D-20 .......................................................... 50
Electronic Volume Control E-2 ...............................................................................52
External Zone Paging (Meet-Me) E-6 .....................................................................55
Full Duplex Handsfree F-6 .....................................................................................58
ISDN-BRI Trunk Connections I-7 ...........................................................................60
ISDN-PRI Trunk Connections I-8 ...........................................................................64
Music on Hold M-7 .................................................................................................72
Station Transfer S-19 .............................................................................................75
Universal Slots U-3 .................................................................................................77
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Xen IPK R1000 Upgrade Procedure for Xen Axis/Master v
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Chapter 4 Programming
11-2-04 Call Arrival Key Block Assignment ................................................................. 4 - 84
1-13-00 PRI Channel Assignment ............................................................................... 4 - 86
1-13-04 PRT B Channel Outgoing Priority Selection .................................................. 4 - 87
1-13-05 PRT B Channel-to-Trunk Group Assignment................................................. 4 - 88
3 - 12 Trunk-to-MOH Trunk Assignment .................................................................. 4 - 89
4 - 50 Multiline Terminal Type Selection .................................................................. 4 - 90
4 - 66 MOH or Ring Back Tone Selection ................................................................ 4 - 92
4 - 68 LCD Line Key – Name Assignment ............................................................... 4 - 94
7-1 Card Interface Slot Assignment ..................................................................... 4 - 96
vi Table of Contents
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Xen IPK R1000 Upgrade Procedure for Xen Axis/ Master
S
ECTION
MIGRATION FROM XEN A
XIS/MASTER
1
Chapter 1
Use the following instructions to migrate from an existing Xen Axis/Master system to a Xen IPK R1000 system.
The Xen IPK Maintenance Administration Terminal (MAT) software must be used to perform this upgrade. The MIFM-U( ) ETU is required for PC Programming and must be installed.
Two methods to access the database from the existing system are explained below:
Direct download from the installed system
Import the Xen Axis/Master database saved using a previous version
of the Xen Axis/Master MAT.
S
ECTION
DIRECT DOWNLOAD
FROM THE INSTALLED
EN SYSTEM
X
2
1. Verify that the battery is connected to CN4 on Xen Master CPUB( )­U( ) or Xen Axis MBD-U( ) Unit.
2. Confirm and record the following settings:
Answer Preset
Automated Attendant/DISA mode
Automatic Trunk-to-Trunk Transfer mode
Automatic Trunk-to-Trunk Transfer Outgoing Trunk
Background Music
Call Forward – All Calls, Busy, No Answer, Busy/No Answer, Off-
Premise/Split
Callback Messages
Customized Message Display
Day/Night Mode (System and Tenant)
Do Not Disturb
MIC Settings
Timed Alarm
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Migration from Xen Axis/Master Chapter 1 – 1
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The following memories are empty after the upgrade:
Last Number Redial Memory
Recorded messages in the VRS(4)-U( ) ETUs (messages must be
recorded again)
Store & Repeat/Save & Repeat
3. Select IPK, enter the password, and click OK to open Xen IPK MAT.
4. From the Communications Menu, Select Connect to connect to the Xen Axis/Master system.
2 – Chapter 1 Direct Download from the Installed Xen System
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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
5. From the Communications menu, select Download and click Start to download the database from the Xen Axis/Master system.
6. When the download is finished, select Save As from the File menu and enter a file name.
When the system is to be saved as Xen IPK Basic, confirm that
Save As type is Xen IPK Basic (R1000) (*.rdf), and click Save.
When the system is to be saved as Xen IPK Expanded, confirm
that Save As type is Xen IPK Expanded (R1000) (*.rdf) and click Save.
Only the Xen Axis system can be saved as Xen IPK Basic.
N
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Direct Download from the Installed Xen System Chapter 1 – 3
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7. From the Communications menu, select Disconnect to disconnect from the Xen system.
4 – Chapter 1 Direct Download from the Installed Xen System
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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
8. Assign any other required system data assignment changes and from the File menu, select Save if required.
9. Change hardware from the Xen Axis/Master system to the Xen IPK system.
Upgrade Type Comments
Xen Axis to Xen IPK Basic Port Package
Xen Axis to Xen IPK Expanded Port Package
Xen Master to Xen IPK Basic Port Package
Xen Master to Xen IPK Expanded Port Package with new Xen IPK KSUs
Xen Master to Xen IPK Expanded Port Package without new Xen IPK KSUs (Retrofit)
Replace the B48-U13 KSU hardware with the following:
B64-U23 KSU
CPUI( )-U( ) ETU (without
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Replace the B48-U13 KSU hardware with the following:
B64-U23 KSU
CPUI( )-U( ) ETU (with
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Not supported.
Replace the B64-U13 KSUs with the B64-U23 KSUs.
Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with
Move all other hardware to new KSUs.
Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with
Add Front Cover Extender [FCE-U( ) UNIT] to each B64-U13 KSU/E64-U13 KSU.
PKU 192-UA)
PKU 192-UA)
PKU 192-UA.
PKU 192-UA.
* The ESI(8)-U( ) or ESIB(8)-U( ) ETU
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Direct Download from the Installed Xen System Chapter 1 – 5
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10. From the Communications menu, select Connect to connect the Xen IPK.
11. From the Communications menu, select Upload, and click Start.
6 – Chapter 1 Direct Download from the Installed Xen System
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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
12. Click Hardware Upload.
13. When Upload is complete, click Close.
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Direct Download from the Installed Xen System Chapter 1 – 7
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14. From the Communications menu, Select Disconnect to disconnect from Xen IPK.
15. Reassign all settings recorded in Step 2, and confirm proper system operation.
8 – Chapter 1 Direct Download from the Installed Xen System
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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
S
ECTION
IMPORT SAVED XEN D
ATABASE USING A
P
REVIOUS VERSION OF
THE XEN AXIS/
M
ASTER MAT
3
1. Verify that the battery is connected to CN4 on Xen Master CPUB( )­U( ) or Xen Axis MBD-U( ) Unit.
2. Confirm and record the following settings:
Answer Preset
Automated Attendant/DISA mode
Automatic Trunk-to-Trunk Transfer mode
Automatic Trunk-to-Trunk Transfer Outgoing Trunk
Background Music
Call Forward – All Calls, Busy, No Answer, Busy/No Answer, Off-
Premise/Split
Callback Messages
Customized Message Display
Day/Night Mode (System and Tenant)
Do Not Disturb
MIC Settings
Timed Alarm
The following memories are empty after the upgrade:
Last Number Redial Memory
Recorded messages in the VRS(4)-U( ) ETUs (messages must
be recorded again)
Store & Repeat/Save & Repeat
3. Select IPK, enter the password, and click OK to open Xen IPK MAT.
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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 9
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4. From the File menu, select Import Xen Axis/Master file to import a previously saved database.
5. Locate the directory where the Xen Axis/Master database is stored. Select file name and click Open to import the database.
10 – Chapter 1 Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT
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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
6. When the download is finished, select Save As from the File menu and enter a file name.
When the system is to be saved as Xen IPK Basic, confirm that
Save as type is Xen IPK Basic (R1000) (*.rdf), and click Save.
When the system is to be saved as Elite IPK Expanded, confirm
that Save as type is Xen IPK Expanded (R1000) (*.rdf) and click Save.
Only the Xen Axis system can be saved as Xen IPK Basic.
N
7. Assign any other required system data assignment changes and from the File menu, select Save if required.
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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 11
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8. Change hardware from the Xen Axis/Master system to the Xen IPK system.
Upgrade Type Comments
Xen Axis to Xen IPK Basic Port Package
Xen Axis to Xen IPK Expanded Port Package
Xen Master to Xen IPK Basic Port Package
Xen Master to Xen IPK Expanded Port Package with new IPK KSUs
Xen Master to Xen IPK Expanded Port Package without new Xen IPK KSUs (Retrofit)
Replace the B48-U13 KSU hardware with the following:
B64-U23 KSU
CPUI( )-U( ) ETU (without
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Replace the B48-U13 KSU hardware with the following:
B64-U23 KSU
CPUI( )-U( ) ETU (with
ESI(8)-U( ) ETU in slot 1 *
Move all other hardware to new KSU.
Not supported.
Replace the B64-U13 KSUs with the B64-U23 KSUs.
Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with
Move all other hardware to new KSUs.
Replace the CPUB( )-U( ) ETU with the CPUI( )-U( ) ETU with PKU 192-UA.
Add Front Cover Extender [FCE-U( ) UNIT] to each B64-U13 KSU/E64-U13 KSU.
PKU 192-UA)
PKU 192-UA)
PKU192-UA.
*The ESI(8)-U( ) or ESIB(8)-U ETU.
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12 – Chapter 1 Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT
Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
9. From the Communications menu, select Connect to connect to the Xen IPK.
10. From the Communications menu, select Upload, and click Start.
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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 13
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11. Click Hardware Upload.
12. When Upload is finished, Click Close.
14 – Chapter 1 Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT
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Enhancement Guide to Migrating from Xen Axis/Master to Xen IPK R1000
13. From the Communications menu, select Disconnect to disconnect from the Xen IPK.
14. Reassign all settings recorded in Step 2 and confirm proper system operation.
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Import Saved Xen Database Using a Previous Version of the Xen Axis/Master MAT Chapter 1 – 15
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S
ECTION
UPGRADE P ROCEDURE
FOR MIFM-U( )
4
Upgrade Description
This ETU must be upgraded to firmware V5.00 or higher to be compatible with the Xen IPK (R1000) system to support Caller ID Indication – 50 Caller ID scroll buffers
The Caller ID scroll buffers are erased when firmware is upgraded.
N
Installation Precautions
WARNING
Observe the following precautions when installing the ETUs to avoid damage to hardware due to static electricity or to being exposed to hazardous voltages.
The ETUs and units used in this system make extensive use of CMOS
technology. CMOS technology is very susceptible to static; therefore, extreme care must be taken to avoid static discharge when handling ETUs and units.
When carrying a ETU or unit be sure to keep it in a conductive
polyethylene bag to prevent damage due to static electricity.
When handling a ETU or unit the installer must wear a grounded wrist
strap to protect the ETU or unit from static electricity.
Software Upgrade Procedure
Use the following procedure for software upgrade of the MIFM-U( ) ETU.
1. Remove the MIFM-U( ) ETU from the KSU.
2. Mount the EPROM labelled “MIFM Rev 5.XX” on MIFM-U( ) card (IC8). Refer to Figure 1-1: MIFM-U( ) ETU for a diagram of the card.
3. Set the switch SW1 to OFF (EPROM) and set the DIP SW2-1 and SW2-2 to ON. Refer to Figure 1-1: MIFM-U( ) ETU for a diagram of the card.
4. Install MIFM-U( ) ETU into same slot from Step 1 of the KSU. Notice that LED 1 is winking or flashing.
5. After LED 1 goes off, pull out the MIFM-U( ) card from the KSU.
6. Remove the EPROM and set switch SW1 to ON (FROM) and set DIP SW2-1 and SW2-2 to OFF.
16 – Chapter 1 Upgrade Procedure for MIFM-U( )
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7. Install the MIFM-U( ) into the same slot from Step 1 of the KSU.
Figure 1-1: MIFM-U( ) ETU
Software Verification for MIFM( )-U( ) ETU
To verify the current software version installed on the MIFM( )-U( ) ETU do the following:
1. Go off-line.
2. Press LK8 + LK1 to access the Memory Block.
3. Press
4. Verify that the current software revision number is displayed.
5. Press
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Upgrade Procedure for MIFM-U( ) Chapter 1 – 17
N to locate the MIFM( )-U( ) ETU.
P to go back on line.
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