Nec POWERMATE ENTERPRISE user Manual

PROPRIETARY NOTICE AND LIABILITY DISCLAIMER

The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NECCSD”) and/or its licensors. NECCSD and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.

The NECCSD product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD.

To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NECCSD is prohibited.

FaxFlash is a service mark of NEC Computer Systems Division (NECCSD), Packard Bell NEC, Inc.

NEC, MultiSync, and PowerMate are registered trademarks of NEC Corporation, used under license.

All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.

First Printing — September 1997

NEC Computer Systems Division

Packard Bell NEC, Inc.

1414 Massachusetts Avenue

Boxborough, MA 01719-2298

Using This Guide

The PowerMate Enterprise Series User’s Guide provides a quick reference to information about your computer.

The guide contains the following information:

TChapter 1, Introducing Your Computer, provides a look at the system components. See this chapter to familiarize yourself with your system.

TChapter 2, Using Your Computer, explains how to start up and shut down your system, provides a look at system components, contains information about using online documentation, and describes what you should do after your system is up and running.

The chapter includes a quick-reference chart for finding information about a variety of topics.

TChapter 3, Reviewing System Features, provides a quick overview of the various features of your system.

TChapter 4, Using Tools and Utilities, describes the

various software utilities shipped with your system, including the BIOS Setup Utility, LANDesk® Client

Manager, and the NEC Select Install CD.

TChapter 5, Installing Options, provides installation procedures for internal and external options.

TChapter 6, Setting Jumpers, provides information on changing jumper settings when reconfiguring your system.

TChapter 7, Using 24-Hour Information Services, lists the services available to you for information and help, and describes how to access the services.

Using This Guide xiii

TChapter 8, Solving System Problems, contains troubleshooting tips for solving simple problems and provides information on where you can find help when you cannot solve a problem yourself.

TAppendix A, Setting Up a Healthy Work Environment, contains guidelines to help you use your computer productively and safely. This appendix also instructs you on how to set up and use your computer to reduce your risk of developing nerve, muscle, or tendon disorders.

! WARNING

Prolonged or improper use of a computer workstation may pose a risk of serious injury. To reduce your risk of injury, set up and use your computer in the manner described in Appendix A, Setting Up a Healthy Work Environment.

TAppendix B, System Specifications, provides a technical description of your computer and its components.

TAppendix C, Limited Warranty, provides warranty information, policies, and restrictions.

xiv Using This Guide

TEXT CONVENTIONS

This guide uses the following text conventions.

TWarnings, cautions, and notes have the following meanings:

! WARNING

Warnings alert you to situations that could result in serious personal injury or loss of life.

! CAUTION

Cautions indicate situations that can damage the hardware or software.

NOTE

Notes give important information about the material being described.

TNames of keyboard keys are printed as they appear on the keyboard, for example, Ctrl, Alt, or Enter.

TText or keystrokes that you enter appear in boldface type. For example, type abc123 and press Enter.

TFile names are printed in uppercase letters. For example, AUTOEXEC.BAT.

Using This Guide xv

RELATED DOCUMENTS

In addition to this guide, the following printed documentation ships with your computer.

TNEC PowerMate Enterprise Quick Setup/Quick Reference Roadmap

Quick Setup contains information for quickly getting your system up and running. Read this information to set up the system for the first time.

The Quick Reference Roadmap gives you a look at the documentation, NECCSD tools, software applications, and services available to you.

THow Does Your Workplace Measure Up?

This brochure provides information for setting up and using your computer productively and safely. Information includes guidelines to reduce the risk of injury associated with using a computer.

TNEC PowerMate Enterprise Release Notes

Release Notes provide you with additional information about your computer that was not available at the time your user’s guide was printed.

Your system comes with the following online documentation on the hard disk:

TNEC Help Center

This online documentation is a comprehensive source of information about your system. Categories include a System Tour, The Basics, Advanced Topics, Questions and Answers, System Upgrades, and Service and Support.

THealthy Environment

This is an online help file that complements the “How Does Your Workplace Measure Up?” brochure.

xviUsing This Guide

Most of your application programs provide extensive online help. Some programs provide separate online user’s guides for specific applications.

Windows provides extensive online help and “wizards” to guide you through procedures.

In addition to the documentation that ships with the system, the following documentation is available from NECCSD:

TNEC PowerMate Enterprise Series Service and Reference Manual

desktop ¾ part number 819-181828-000 minitower ¾ part number 819-181884-000

This manual provides information for maintaining, troubleshooting, and repairing your computer. This manual also includes hardware and interface information for programmers, engineers, and others who need to know how the system is designed.

To purchase the service and reference manual, call NECCSD at 1-800-632-4565 (in the U.S.) or your local NECCSD sales provider (outside the U.S.).

TNECCSD FaxFlashSM

NECCSD FaxFlash is an automated service that sends the latest information about NECCSD and its products directly to a fax machine. The service is available

24 hours a day, 7 days a week.

With FaxFlash, you can obtain product literature and technical information bulletins. By using FaxFlash, you can be kept up-to-date on the latest technical information for your system.

See “NECCSD FaxFlash Service” in Chapter 7 for information about using FaxFlash.

Using This Guide xvii

Using This Guide
	Text Conventions......................................................	xv
	Related Documents ...................................................	xvi
1	Introducing Your Computer
	Front Features ..........................................................	1-2
	System Controls and Lamps.................................	1-5
	IR Window ..........................................................	1-6
	Diskette Drive A ..................................................	1-7
	CD-ROM Reader.................................................	1-8
	PCMCIA Device .................................................	1-11
	Tape Backup Unit................................................	1-12
	Zip Drive.............................................................	1-14
	Stand...................................................................	1-15
	Back Features...........................................................	1-16
	External Connectors.............................................	1-18
	Power Supply ......................................................	1-21
	Speakers...................................................................	1-23
2	Using Your Computer
	System Operation .....................................................	2-1
	Starting Up..........................................................	2-1
	Shutting Down.....................................................	2-3
	Setting the Date and Time ....................................	2-4
	Using the Keyboard .............................................	2-4
	Using a Mouse.....................................................	2-7
	Using Diskettes....................................................	2-10
	Using CDs...........................................................	2-12
	Handling Compact Discs.................................	2-12
	Loading a CD .................................................	2-14
	Removing a CD ..............................................	2-14

Contents iii

	Using PC Cards ...................................................	2-15
	Using a Tape Backup Unit ...................................	2-15
	Using a Zip Drive ................................................	2-15
	Using the IR Port .................................................	2-16
	Saving Power.......................................................	2-17
	Protecting Your Work..........................................	2-18
	Productivity ..............................................................	2-19
	Saving Your Work...............................................	2-19
	Backing Up Your Work .......................................	2-19
	Printing a Document ............................................	2-20
	System Care .............................................................	2-21
	Protecting Your System from Damage..................	2-21
	Keeping Your System in Good Condition .............	2-23
	Cleaning Your Mouse ..........................................	2-24
	Moving or Shipping Your System ........................	2-25
	Online Documentation...............................................	2-26
	Where to Go from Here.............................................	2-28
3	Reviewing System Features
	System Chassis .........................................................	3-3
	Desktop Chassis ..................................................	3-3
	Minitower Chassis ...............................................	3-4
	System Board Components .......................................	3-5
	Processor.............................................................	3-5
	Cache ..................................................................	3-5
	Math Coprocessor................................................	3-5
	System Memory...................................................	3-5
	Interrupt Controller..............................................	3-6
	PCI Local Bus .....................................................	3-8
	Flash ROM..........................................................	3-8
	Graphics Features ................................................	3-9
	Motion Video Controller .................................	3-9
	Graphics Accelerator ......................................	3-9
	Video Support ................................................	3-10
	High-Speed Communication Ports........................	3-11
	Dual IDE Ports ....................................................	3-11

iv	Contents

USB Ports ...........................................................	3-12
Sound System ......................................................	3-12
Plug and Play Support .........................................	3-12
Power Saving Feature ..........................................	3-13
4 Using Tools and Utilities
The BIOS Setup Utility.............................................	4-1
When to Use BIOS Setup.....................................	4-2
How to Start BIOS Setup.....................................	4-3
How to Use BIOS Setup ......................................	4-5
Main Menu..........................................................	4-6
Displayed Information.....................................	4-6
Language........................................................	4-6
System Time/Date ..........................................	4-7
Floppy Options ...............................................	4-7
Primary and Secondary IDE............................	4-7
Advanced Menu...................................................	4-10
PnP O/S .........................................................	4-10
Reset Configuration Data................................	4-11
Memory Cache ...............................................	4-11
Memory Banks 0 and 1 ...................................	4-11
Resource Configuration ..................................	4-11
Peripheral Configuration .................................	4-13
Keyboard Configuration..................................	4-15
Video Configuration........................................	4-16
DMI Event Logging ........................................	4-17
Security Menu .....................................................	4-17
User Password Is ............................................	4-17
Supervisor Password Is...................................	4-18
Set User or Supervisor Password ....................	4-18
Using a Password ...........................................	4-20
Dual Password Security..................................	4-20
Unattended Start .............................................	4-21
Power Menu ........................................................	4-21
Boot Menu...........................................................	4-22
Exit Menu ...........................................................	4-25
Maintenance Menu ..............................................	4-25

Contents v

Flash Utility..............................................................	4-26
LANDesk Client Manager.........................................	4-27
PC Health Indicator .............................................	4-28
Managing Workstations ..................................	4-29
Selecting the PC Health Meter.........................	4-29
Monitoring PC Health.....................................	4-29
Inventory .............................................................	4-30
DMI ....................................................................	4-31
Monitoring Capabilities .......................................	4-31
Using the Chassis Intrusion Notification
Feature ......................................................	4-32
Cheyenne Backup ................................................	4-33
NEC Security ......................................................	4-33
NEC Select Install CD ..............................................	4-34
Operating System Restore Program......................	4-35
Selective Application Restore Program.................	4-45
5 Installing Options
General Rules ...........................................................	5-1
Safety Precautions ....................................................	5-2
Cover Removal and Replacement ..............................	5-4
Removing the Desktop Cover ...............................	5-4
Replacing the Desktop Cover ...............................	5-6
Removing the Minitower Cover............................	5-8
Replacing the Minitower Cover ............................	5-12
Minitower Chassis Floor Removal and Replacement.. 5-15
Removing the Minitower Chassis Floor ................	5-15
Replacing the Minitower Chassis Floor ................	5-17
Expansion Boards .....................................................	5-17
Locating Expansion Slots.....................................	5-18
Installing an Expansion Board..............................	5-20
Cabling Wake on LAN ........................................	5-24
Removing an Expansion Board ............................	5-24
System Board Options ..............................................	5-26
Removing the System Board ................................	5-27
Replacing the System Board.................................	5-29

vi Contents

DIMM Upgrade........................................................	5-31
Checking System Memory....................................	5-31
Removing a DIMM..............................................	5-32
Installing a DIMM ...............................................	5-33
Processor Upgrade....................................................	5-35
Removing the Processor .......................................	5-35
Installing an Upgrade Processor ...........................	5-37
Data Storage Devices................................................	5-38
Locating Device Slots in the Desktop ...................	5-39
Locating Device Slots in the Minitower ................	5-40
Preparing the Device............................................	5-42
Connecting Device Cables....................................	5-44
Desktop Cables...............................................	5-45
Minitower Cables ...........................................	5-46
Diskette Drive Signal Cable ............................	5-47
IDE Signal Cables ..........................................	5-48
Internal SCSI Device Cables ...........................	5-49
PCMCIA Device Cable...................................	5-50
System Power Cables......................................	5-50
Cabling Storage Devices ......................................	5-51
IDE Device Cabling........................................	5-51
Internal SCSI Device Cabling .........................	5-52
PCMCIA Device Cabling................................	5-53
Diskette Drive Cabling....................................	5-54
Installing Storage Devices ....................................	5-55
Removing the Front Panel ...............................	5-55
Replacing the Front Panel ...............................	5-59
Installing a 5 1/4-Inch Device..........................	5-61
Installing a 3 1/2-Inch Drive in a
5 1/4-Inch Slot...........................................	5-63
Replacing the 3 1/2-Inch Internal Hard
Disk Drive .................................................	5-65
Replacing the Internal Hard Disk Drive in a
Desktop System .........................................	5-65
Replacing the Internal Hard Disk Drive in a
Minitower System......................................	5-66

Contents vii

External Options.......................................................	5-70
Connecting a Parallel Printer................................	5-70
Connecting a Serial Device ..................................	5-72
Enabling a Serial Port ..........................................	5-73
Connecting an External SCSI Device ...................	5-75
Connecting USB Devices .....................................	5-76
6 Setting Jumpers
System Board Jumper Settings ..................................	6-1
Changing Processor Jumper Settings ....................	6-2
Clearing Your Password ......................................	6-5
Hard Disk Drive Jumper Settings ..............................	6-8
Seagate Medalist..................................................	6-8
Quantum Fireball Stratus.....................................	6-8
Seagate Barracuda ...............................................	6-9
Quantum Viking ..................................................	6-10
CD-ROM Reader Jumper Settings ............................	6-11
16X CD-ROM Reader .........................................	6-11
24X CD-ROM Reader (Lite-on Technology) ........	6-12
24X CD-ROM Reader (Goldstar) ........................	6-12
Fax/Modem Board Jumpers ......................................	6-13
Zip Drive Jumpers ....................................................	6-13
Tape Backup Unit Jumpers .......................................	6-14
7 Using 24-Hour Information Services
NECCSD FaxFlash Service ......................................	7-2
NECCSD Bulletin Board System ..............................	7-4
NECCSD on America Online Service........................	7-6
NECCSD on CompuServe Online Service .................	7-7
E-Mail/Fax Technical Support Service......................	7-8
Internet .....................................................................	7-9
NECCSD Technical Support Services.......................	7-10
NECCSD Diskette Fulfillment Center .......................	7-10

viii Contents

8 Solving System Problems
Finding Solutions to Common Problems ....................	8-1
System Problems .................................................	8-2
Diskette Drive Problems ......................................	8-3
Monitor Problems ................................................	8-4
Keyboard/Mouse Problems ..................................	8-5
Serial Port Problems ............................................	8-6
IR Port Problems .................................................	8-6
CD-ROM Problems .............................................	8-6
Speaker Problems ................................................	8-8
Using the Diagnostic Diskette....................................	8-8
Replacing the Battery................................................	8-9
Getting Help .............................................................	8-12
Getting Help from Your Company........................	8-12
Getting Help from Your NECCSD Dealer ............	8-12
Getting Help from NECCSD Technical Support
Center.............................................................	8-12
NECCSD Warranty/Non-Warranty Repair
Service ...........................................................	8-14
A Setting Up a Healthy Work Environment
Making Your Computer Work for You......................	A-1
Arrange Your Equipment ..........................................	A-3
Adjust Your Chair ....................................................	A-4
Adjust Your Input Devices........................................	A-6
Adjust Your Monitor ................................................	A-8
Vary Your Workday .................................................	A-10
Pre-Existing Conditions and Psychosocial Factors .....	A-11
Checking Your Comfort: How Do You Measure Up? A-12
Checking Your Chair ...........................................	A-12
Checking Your Keyboard.....................................	A-12
Checking Your Mouse .........................................	A-12
Checking Your Monitor .......................................	A-12
Checking You ......................................................	A-13

Contents ix

B System Specifications
System Processor.................................................	B-1
PGA Processor Socket .........................................	B-2
Standard Random Access Memory (RAM)...........	B-2
Cache Memory ....................................................	B-2
Read Only Memory (ROM) .................................	B-2
Video Window RAM (WRAM) ...........................	B-3
Calendar Clock ....................................................	B-3
Input/Output (I/O) Facilities ................................	B-3
Device Slots.........................................................	B-4
Graphics..............................................................	B-5
Sound System ......................................................	B-6
Speakers..............................................................	B-7
Dimensions..........................................................	B-8
Power ..................................................................	B-8
Operating Environment ........................................	B-8

C Limited Warranty
How Long is the Warranty? ......................................	C-1
Who is Protected? .....................................................	C-1
What is Covered and What is Not Covered? ..............	C-1
What We Will Pay For and What We Will Not
Pay For ...............................................................	C-2
How You Can Get Warranty Service.........................	C-3
Year One ........................................................	C-3
Years Two and Three......................................	C-3
Limitation of Damages and Implied Warranties .........	C-4
How State Law Relates to the Warranty....................	C-4
For Information, Telephone 1-800-632-4565 .............	C-5

Index

x Contents

List of Tables

Quick Reference to Information About Your
Computer ............................................................	2-28
Supported DIMMs....................................................	3-6
Interrupt Level Assignments......................................	3-7
Supported Refresh Rates...........................................	3-10
Navigation Keys .......................................................	4-5
IDE Device Primary/Secondary Master/Slave
Configurations .....................................................	5-43
Processor Bus Speed Jumper Settings........................	6-4

Contents xi

1 IntroducingComputer Your

! WARNING

Once you have set up your computer, the next thing is to become familiar with the system. This chapter provides a brief overview of the

Tfront and back features of your system

Tspeakers.

For more information about system features, see Chapter 3, “Reviewing System Features.” See the online NEC Help Center for a comprehensive source of information about your PowerMate® Enterprise system.

NOTE

Double click the Online Docs shortcut icon on your Windows® desktop to launch the NEC Help Center.

Introducing Your Computer 1-1

FRONT FEATURES

The following figures show the features on the front of the system. A brief description follows the figures.

Front features ¾ desktop model

1-2 Introducing Your Computer

Front features ¾ minitower model

The following figures show the system controls and lamps called out in the previous figures.

Introducing Your Computer 1-3

System controls and lamps ¾ desktop

System controls and lamps ¾ minitower

1-4 Introducing Your Computer

System Controls and Lamps

System controls let you select specific system operations. Lamps let you know the status of a system operation. Your computer has the following controls and lamps:

TPower button

Press this button to turn on the system power. Press it again to turn off the power.

TSuspend button

Press this button to suspend system operation when you plan to be away from your computer for a short time. Press any key or move your mouse to resume system operation at the point where you stopped it.

An amber system unit power lamp indicates that the system is in a power-saving mode.

If you have a VESA-compliant monitor, your monitor also goes into power-saving mode.

TReset button

Use the reset button to restart your computer after it is powered on. You might need to restart your system if your system power is on and the computer is not running properly.

! CAUTION

Resetting your system can result in the loss of data. Press the reset button only when all other methods of restarting your computer fail.

Introducing Your Computer 1-5

TPower lamp

The power lamp indicates whether system power is on or off. It also lets you know if the system is operating in a power-saving mode.

A steady green lamp indicates that the power is on to all system components. An amber lamp indicates that the system is in Suspend mode with full-power reduction.

TDisk lamp

A lit disk lamp indicates that the hard disk is active. The green lamp tells you that the hard disk is reading or writing data.

! CAUTION

Do not turn off the system unless absolutely necessary while the disk lamp is lit. To do so can damage your hard disk or data.

IR Window

The IR (infrared) window is the system’s IR port. The IR port supports two-way wireless communications. The interface uses infrared as the transmission medium instead of a traditional cable.

The IR port lets you transfer files to or from portable devices such as laptops and personal digital assistant (PDA) products using application software supporting IrDA data transfer. Systems running the Windows 95 operating system come with LapLink® software for wireless data transfer.

With IrDA software, you can transfer data at speeds of up to 115 kilobytes per second (Kbps) and at distances up to 3 feet from the IR window.

1-6 Introducing Your Computer

Diskette Drive A

Diskette drive A loads and starts programs from a diskette. Files can also be copied to and from a diskette. Diskette drive A may be a bootable drive.

Diskette drive A features ¾ desktop

Diskette drive A features ¾ minitower

Introducing Your Computer 1-7

Your diskette drive has the following features:

TDiskette drive busy lamp

This lamp lights when the diskette drive is reading to or writing from a diskette.

! CAUTION

To prevent damage to your diskette drive and data, do not turn off the system or remove a diskette while the diskette drive busy lamp is lit.

TDiskette release button

Press this button to release a diskette from the diskette drive.

CD-ROM Reader

Your system may come with a 16X or 24X CD-ROM reader. Use the CD-ROM reader to load and start programs from a compact disc (CD). If your system has audio, you can also use the CD-ROM reader to play your audio CDs.

NOTE

You can boot your system from the CD-ROM reader with a bootable CD. To enable the system to boot from the CD-ROM reader, see “Boot Menu” in Chapter 4.

The CD-ROM reader operates at different speeds depending on whether the CD you are using contains data or music. This allows you to get your data faster and to see smoother animation and video.

1-8 Introducing Your Computer

NOTE

The CD-ROM reader in your system might look different from the one shown in the following figure.

CD-ROM reader features

The CD-ROM reader has the following features:

THeadphone jack

Allows the connection of an optional set of headphones with a stereo mini-jack plug.

TVolume control knob

Lets you adjust the volume of an optional set of headphones.

TOpen/close button

Opens or closes the reader’s loading tray. Open the loading tray to insert a CD into or remove a CD from the reader.

Introducing Your Computer 1-9

TTrack skip button (not shown)

Advances play to the next track (available in some models).

TEmergency eject hole

Allows the manual ejection of a CD if the eject function is disabled by software or if a power failure occurs. To manually eject the CD, insert the end point of a wire paper clip into the hole and press inward to open the CD tray.

TCD busy lamp

Lights when the reader is retrieving data, music, graphics, or audio from a CD. Do not eject the CD or turn off the system unit when the lamp is on.

TCD tray

Provides a surface for loading a CD into the reader. Press the open/close button to open or close the CD tray.

1-10 Introducing Your Computer

PCMCIA Device

If your system has a PCMCIA unit ¾ or PC Card Host ¾ you can add PC cards to the system. A PC card is inserted into a PC card slot much as a diskette is inserted in a diskette drive, but each type of PC card has a different function. With one PC card host, you can add a number of capabilities to your system by getting a variety of PC cards.

PC card host features are shown in the figure. Feature descriptions follow the figure.

PCMCIA device features

TPC host card slot

The PC host can accommodate two PC cards at the same time. The system ships with slots that accommodate Type I and Type II cards.

TPC card eject buttons

Each PC host card slot has a card eject button to release a PC card from the slot.

Introducing Your Computer 1-11

Some of the PC cards currently available are listed below:

Tmemory card

Tstorage device

Tsound card

TSCSI adapter

Tparallel port interface

Tserial port interface

Ttoken ring LAN adapter card

TCD-ROM interface

Tjoystick interface card

Tcellular phone interface.

Tape Backup Unit

Some models come with a tape backup unit. If your system has a tape backup unit, you can use it to quickly back up all or part of your system’s files to a high-capacity tape cartridge. Backup software helps you tailor the backup process to protect your files and applications, which are compressed to conserve space and to speed up the process.

1-12 Introducing Your Computer

Tape backup unit features are shown in the following figure. Feature descriptions follow the figure.

Tape backup unit features

TTape drive busy lamp

The tape drive busy lamp indicates tape drive activity. Do not eject the cartridge or turn off the system when the tape drive busy lamp is on.

Introducing Your Computer 1-13

Zip Drive

Some models come with a Zip™ drive. Use the Zip drive to back up work, archive old files, and transport your work. Up to 100 MB can be stored onto a 3 1/2-inch Zip disk.

Zip drive features are shown in the following figure.

Feature descriptions follow the figure.

Zip drive features

TZip disk release button

Press the Zip disk release button to release a Zip disk from the Zip drive.

TZip drive busy lamp

The Zip drive busy lamp indicates Zip drive activity. Do not eject the disk or turn off the system when the Zip drive busy lamp is on.

1-14 Introducing Your Computer

Stand

The minitower system unit sits on a stand to prevent it from being tipped over. This is a safety feature to prevent personal injury hazard and equipment damage. Keep the system unit in the stand except when opening or upgrading the system.

Place the system unit on the stand so the stand’s tabs go into the slots in the bottom of the chassis. Slide the system unit forward to lock the tabs in the slots.

! WARNING

Keep the system unit in the stand. The stand is designed to keep the unit from being tipped over.

The minitower stand

Introducing Your Computer 1-15

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