NEC P/N 1093099 User Manual

Empowered by Innovation

FeaturesIntroduction Telephone

Features

DSX Telephone Feature

Handbook

P/N 1093099

Rev 2, June 2006

Printed in U.S.A

01.00.00

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using the DSX Feature Handbook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Account Codes and Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . 10

Account Codes and Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding Toggle in a Personal Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . 22

Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding Off Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Single and Multiple Message Format Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

User Programmable Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Night Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

DSX Feature Handbook

Table of Contents ◆ i

ii ◆

Table of Contents

Direct Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Default DSS Console Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

DSS Console Feature Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

The Distinctive Ringing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Understanding Ring Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Do Not Disturb BLF for Hotline and Call Coverage Keys. . . . . . . . . . . . . . . . . . . . . . 60

Door Box Relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Door Box Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Extension Feature Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . 83

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Automatic Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Table of Contents

DSX Feature Handbook

Table of Contents

Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . . 93

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Line Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Line Queuing / Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Switched Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Fixed Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Names for Extensions and Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Night Service / Night Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Night Service Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Off-Hook Signaling for Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

External Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Page Relay Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Outside Call Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Intercom Ring Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

DSX Feature Handbook

Table of Contents ◆ iii

Table of Contents

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

PBX / Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Removing Lines and Extensions from Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Station Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Tandem Calls / Unsupervised Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

User Programmable Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

iv ◆

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Storing Line Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chaining Bins for Dialing Long Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Ring/Message Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Transfer Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Table of Contents

DSX Feature Handbook

Table of Contents

Call Forwarding to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Conversation Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . 167

Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Volume, Brightness, and Contrast Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Volume Control Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Display Brightness and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Walking Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

DSX Feature Handbook

Table of Contents ◆ v

Table of Contents

vi ◆

Table of Contents

DSX Feature Handbook

Using the DSX Feature Handbook

Introduction

How the Feature Handbook is Organized

This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided into two chapters, as follows:

Introduction

❥

This is the chapter you are reading now. It provides a handy quick reference chart for the system feature codes, as well as key layout illustrations for each telephone.

Features

❥

The Features chapter contains the description and operation for each DSX telephone system feature. For feature operation, use the convenient operation charts at the end of each feature.

Additionally, at the end of this manual are the DSX Program List (page 929) and Index (page 947).

The System Document CD

The System Document CD provided with your system contains documentation, software, and other DSX resources. Insert this CD into your PC and browse through its contents.

Checking your System’s Software Level

How to Check your System’s Software Level

To check your system’s software level:

Press

INTERCOM

Dial

#*#*

Press

DSX Feature Handbook

• The system software level shows on the ﬁrst line of your display.

• You see:

SPEAKER

DSX-nn vxx.xx.xx

to exit.

Introduction ◆ 1

Charts

2 ◆

DSX Dial Codes by Feature

For this feature Dial this code When you are

Barge In (Intrusion)

Call Forwarding

INTERCOM

(Page 1 of 2)

*30

Barging-In on a co-worker’s call

Canceling Call Forwarding at an extension

INTERCOM

*32

+ Extension or 0

(for the operator)

INTERCOM

*33

Enabling Call Forwarding Busy/No Answer

Setting up Call Forwarding Off Premise

INTERCOM

*34

+ Extension or 0

Enabling Call Forwarding All Calls

(for the operator)

INTERCOM

*36

+ Extension or 0

Enabling Call Forwarding No Answer

(for the operator)

Call Waiting / Camp-On

Central Ofﬁce Calls, Placing

INTERCOM

*37

+ 2 (all calls) or 8

(outside calls)

+ Do not hang up

+ Hang up

+ #9 + Line number

(e.g., 01)

Setting up Personal Answering Machine Emulation

Camping-On to a co-worker Leaving a Callback for a co-worker

Using Line Dial-Up to place an outside call

Dial Number Preview

Directed Call Pickup

Flash

Forced Line Disconnect

Group Call Pickup

Hold

Intercom

Meet-Me Conference

INTERCOM + Line extension number

(e.g., 101)

INTERCOM + 9 or 90-98 Accessing a Line Group to place an

Using Direct Line Access to place an outside call

outside call

INTERCOM

+ ** + Extension Intercepting a call ringing a

Previewing a number before dialing

co-worker’s extension

Flashing a line at a single line extension

Using Forced Line Disconnect to disconnect a busy outside line

INTERCOM

+ *# Answering a call ringing a phone in

your Pickup Group

INTERCOM

+ *4 + Line number (e.g.,

01)

+ Extension (e.g., 301) Placing an Intercom call to a co-

Picking up an outside call on System Hold at a co-worker’s extension

worker

INTERCOM

+ #11 or # 12 Setting up or joining a Meet-Me Con-

ference

Introduction

DSX Feature Handbook

DSX Dial Codes by Feature (Page 2 of 2)

Charts

For this feature Dial this code When you are

Monitor / Silent Monitor

Night Service / Night Ring

Paging

Park

Removing Lines and Extensions

From Service

Selectable Display Messaging

Speed Dial

+ UNA code (01-04) Answering a call ringing UNA at

INTERCOM

+ *1 + Page zone (1-7 or

0 for All Call)

INTERCOM

+ * + System Park Orbit

(60-69)

INTERCOM + ** + Extension (e.g.,

301)

INTERCOM

+ #40 + Extension (e.g.,

301) or line (e.g., 101) + 4 (to return) or 6 (to remove)

INTERCOM

+ *38 + Message (00-16)

+ Hold + Add additional digits + Hold

INTERCOM

+ # + System bin (201-

299) or Personal bin (701-720)

Introduction

Setting up Monitor after calling a busy co-worker

night

Making an internal Paging announcement

Parking or retrieving a call from System Park Orbit

Using Personal Park to Park or retrieve a call at a co-workers extension

Removing or returning an extension or line to service

Enabling a Selectable Display Message

Dialing a System or Personal Speed Dial number

Transfer

Line Queuing / Line Callback

Voice Mail

Voice Over

INTERCOM

INTERCOM + Extension (e.g., 301) +

+ Extension (e.g., 301) Transferring a call to a co-worker’s

V-MAIL

2 Queuing or leaving a Callback for a

INTERCOM

+ V-MAIL Calling your mailbox from your key-

Lift handset + *8 Calling your mailbox from your single

INTERCOM + Extension (e.g., 301) +

V-MAIL

Hookﬂash + Extension (e.g., 301) +

INTERCOM + *37 + 2 (all calls) or 8

(outside calls)

INTERCOM + *30 Canceling Personal Answering

extension

Transferring a call to a co-worker’s mailbox

busy line

set

line telephone

Transferring a call to a co-worker’s mailbox from your keyset

Transferring a call to a co-worker’s mailbox from your single line telephone

Setting up Personal Answering Machine Emulation

Machine Emulation

Initiating a Voice Over to a busy extension (after hearing busy/ring tone)

DSX Feature Handbook Introduction ◆ 3

Telephone Illustrations

Ring/Message Lamp

Speed Dial

Bin keys

Feature keys

1093100 - 2

Thu June 8 11:52 AM Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40: Keys 1-8 are line keys. Keys 9-12 are undefined.

In DSX-80/160: Keys 1-12 are line keys.

For Attendants: Key 12 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

22-Button Display Telephone

HOLD

Microphone

4 ◆ Introduction DSX Feature Handbook

Telephone Illustrations

Ring/Message Lamp

Introduction

Speed Dial

Bin keys

Feature keys

1093100 - 1

Thu June 8 11:52 AM Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined.

In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 are undefined.

For Attendants: Key 24 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

34-Button Display Telephone

HOLD

Microphone

DSX Feature Handbook Introduction ◆ 5

Telephone Illustrations

1093100 - 4

Soft keys

Feature keys

Thu June 8 11:52 AM Pat Smith x301

Menu Director

V-Mail 00 Calls 00

Pa e SP Dial 2

SP Dial 1

Ring/Message Lamp

CLEARCHECK

Alpanumeric Display

Soft keys

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

VOLUME

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

V-MAIL

DND

CONF

HOLD

Fixed Function keys

In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined.

In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 are undefined.

For Attendants: Key 24 is the

Operator Call key.

Microphone

6 ◆ Introduction DSX Feature Handbook

34-Button Super Display Telephone

1093100 -3

Telephone Illustrations

Introduction

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

330 331 332 333 334 335

336 337 338 339 340 341

342 343 344 345 346 347

RELEASE

ALL

CALL

Park 60 Park 61

TRANSFERANSWER

Page 1 Page 2 Page 3

NightPark 62 Park 63 Park 64 Park 65 Park 66

DSX Feature Handbook Introduction ◆ 7

60-Button DSS Console

Telephone Illustrations

8 ◆ Introduction DSX Feature Handbook

Introduction

How To Use This Chapter

This chapter provides detailed information on the system’s features. The features in this chapterare in alphabetical order, like a dictionary, and are subdivided into headings as follows:

❥ Description

Read Description to get an overview of the feature.

❥ Operation

Refer to this heading for convenient, compact, yet detailed operation charts for using each feature.

Features

DSX Feature Handbook Features ◆ 9

Account Codes

Description

Use Account codes to categorize and/or restrict outside calls.

Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:

❥ Optional (Unforced Account Codes)

❥ Forced Account Codes

❥ Veriﬁed Account Codes

Optional (Unforced) Account Codes

Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted while they enter an Account Code.

Single line telephone users can only enter an Account Code while placing their outside call.

Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they place an outside call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.

Veriﬁed Account Codes

With Veriﬁed Account Codes, the system compares the Account Code the user dials with a list of codes pro- grammed into the Veriﬁed Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Veriﬁed Account Codes, if enabled, apply only to Forced Account Codes.

Using Account Codes and Speed Dial

To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:

❥ The Account Code can be either the ﬁrst or last entry in the bin, and must be preceded and followed by

the # character. For example, the Account Code 1234 must be entered as #1234#.

❥ The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account

Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.

❥ If the system has Veriﬁed Account Codes enabled, the Account Code entered in the Speed Dial bin must

match an entry in the Veriﬁed Account Code Table.

❥ If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code manually.

If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored Speed Dial number.

❥ An extension user can preselect a line for a Speed Dial call.

Using Account Codes with Last Number Redial and Save

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save.

An extension user can preselect a line for a Last Number Redial or Save call.

10 ◆ Features DSX Feature Handbook

Account Codes and Emergency Calls

Account Codes are never enforced for emergency (911 and 1+911) calls.

Operation

Account Codes

Optional (Unforced) Account Codes

[Super Display Soft Key] - [Keyset Soft Key]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the Account Code before or after dialing the outside number.

• For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter the Account Code after getting dial tone on the line but before dialing the outside number.

To enter an Optional (Unforced) Account Code:

Place or Answer outside call.

[Acct Code]

[Acct]

When you see Enter Account Code, enter Account Code.

• An Account Code can be up to 10 digits long, using the digits 0-9.

[Acct Code] [Acct]

For outside calls only:

Dial your outside number.

• Toll Restriction may still prevent you from dialing certain outside numbers.

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

Forced Account Codes

[Super Display Soft Key] - [Keyset Soft Key]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.

• Forced Account Codes do not apply to incoming calls.

Features

To enter a Forced Account Code:

Access a line for an outgoing call.

• You hear three beeps.

When you see Enter Account Code, enter Account Code.

• An Account Code can be up to 10 digits long, using the digits 0-9.

• If your system has Veriﬁed Account Codes enabled, you must

enter one from the Veriﬁed Account Codes

Table. If you enter an invalid Veriﬁed Account Code, your call will be cut off in the next step.

• Skip this step to bypass Account Code entry (for example, when dialing a local call and your system requires Account Codes only for toll calls).

[Acct Code]

[Acct]

Dial your outside number.

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

• Toll Restriction may still prevent you from dialing certain outside numbers.

DSX Feature Handbook Features ◆ 11

Alphanumeric Display

Description

The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features.

The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line is used extensively by IntraMail. The third line displays the Soft Key deﬁnitions.

The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive Super Display Telephone soft key deﬁnitions.

❥ To learn more about the display telephones:

- see 22-Button Display Telephone on page 4

- see 34-Button Display Telephone on page 5

- see 34-Button Super Display Telephone on page 6

❥ To learn more about the Soft Keys, see Interactive Soft Keys on page 92.

Operation

Refer to the individual features for feature operation.

12 ◆ Features DSX Feature Handbook

Attendant Call Queuing

Description

Attendant Call Queuing

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.

Operator Call Key

The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Operation

Attendant Call Queuing

[Super Display Soft Key] - [Keyset Soft Key]

To answer a call ﬂashing the Operator Call Key:

Press the ﬂashing Operator Call key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Feature Handbook Features ◆ 13

Attendant Position

Description

The attendant is the system’s call processing focal point.

The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

❥ Attendant Call Queuing (page 13)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

❥ Barge In (Intrusion) (page 18)

The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Direct Line Access (page 43)

Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Forced Line Disconnect (page 78)

In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Line Queuing / Line Callback (page 102)

The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Night Service / Night Ring (page 112)

An attendant with a System Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Removing Lines and Extensions from Service (page 131)

The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a DSS Console helpful when processing calls.

Operation

To call the attendant:

Press INTERCOM.

• You hear dial tone.

Dial 0.

• You hear two beeps.

• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them by dialing 01-04.

• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.

[Super Display Soft Key] - [Keyset Soft Key]

Attendant Position

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

14 ◆ Features DSX Feature Handbook

Auto Redial

Description

Auto Redial

Instead of redialing, have Auto Redial periodically retry a busy outside number.

Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when the extension:

❥ Places or answers another outside call.

❥ Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing

SPEAKER.

❥ Presses SPEAKER to cancel Auto Redial. ❥ Presses any other ﬁxed feature key except MIC.

❥ Lifts and replaces the handset. ❥ Presses the CANCEL soft key (Super Display only).

Operation

[Super Display Soft Key] - [Keyset Soft Key]

To enable Auto Redial:

Place an outside call and receive busy tone.

[Auto Redial] [Alnd]

You see:

WAITING (30 SEC) AUTO REDIAL 1 OF 15

Press to enable Auto Redial.

Auto Redial

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• The system enables Auto Redial for the last outside call you dialed.

The display shows the interval between callout attempts (e.g., 30 seconds), as well as how many times redial has occurred (e.g., 1 of 15).

• SPEAKER winks when your telephone has Auto Redial enabled.

Features

The system periodically redials the call, up to 15 times.

Auto Redial cancels when you:

• Place or answer another outside call.

• Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing

• Press

SPEAKER.

SPEAKER to cancel Auto Redial.

• Lift and replace the handset.

• Press the

CANCEL soft key (Super Display only).

If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto Redial display will be restored after the Caller ID call stops ringing.

DSX Feature Handbook Features ◆ 15

Automatic Handsfree

Description

Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing SPEAKER ﬁrst. If enabled, the system provides Automatic Handsfree for:

❥ Call Coverage keys

❥ Central Ofﬁce Calls (line and loop calls)

❥ Group Call Pickup keys

❥ Hotline Keys ❥ Intercom (INTERCOM key) ❥ Last Number Redial (REDIAL key)

❥ Paging keys

❥ Park keys

❥ Personal Speed Dial bin keys

❥ Personal and System Speed Dial Feature Keys

The system always provides Automatic Handsfree for:

❥ Dial Number Preview

❥ Directory Dialing

Operation

If enabled, Automatic Handsfree operation is automatic when you press the key.

16 ◆ Features DSX Feature Handbook

Background Music

Description

Operation

Background Music

Broadcast music through the telephone speaker for a more pleasing work environment.

Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided external music.

Features

[Super Display Soft Key] - [Keyset Soft Key]

To turn Background Music on and off:

Do not lift the handset or press SPEAKER.

Press HOLD.

Background Music

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Feature Handbook Features ◆ 17

Barge In (Intrusion)

Description

In an emergency, use Barge In to get through to a co-worker right away.

Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.

Operation

CAUTION

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

Barge In (Intrusion)

[Super Display Soft Key] - [Keyset Soft Key]

To Barge In on a call:

Place one of the following types of call:

• Call busy extension.

• Press line key for busy line.

• Press INTERCOM and dial 101 for busy line (i.e., using Direct Line Access).

• Press INTERCOM and dial #901 for busy line (i.e., using Line Dial-up).

• Press INTERCOM and dial Line Group access code (e.g., 9).

[Barge In] [MORE + Barg}

Press to Barge In.

• Alternately dial 4.

• You hear two beeps.

Join the conversation in progress.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

18 ◆ Features DSX Feature Handbook

Call Coverage Keys

Description

Call Coverage Keys

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Feature Keys on their telephone.

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Slow Flash Ringing

Features

Medium Flash Covered extension is in DND for outside

calls (option 1).

Fast Flash

Covered extension is in DND for Intercom

calls (option 2) or All Calls (option 3).

Call Coverage Keys will intercept the following types of calls:

❥ Key Ring Calls

❥ Ringing Intercom calls

❥ Calls to a UCD Group master number

❥ Calls ringing a Group Ring master number

❥ Transferred calls

Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.

DSX Feature Handbook Features ◆ 19

Call Coverage Keys

Operation

Answering Call Coverage Keys

[Super Display Soft Key] - [Keyset Soft Key]

To answer a call ringing or ﬂashing a Call Coverage key:

Press the ﬂashing Call Coverage key.

Using Call Coverage Keys to Place Calls

[Super Display Soft Key] - [Keyset Soft Key]

To place a call from an idle Call Coverage key to the covered extension:

Press the Call Coverage key.

• You hear two beeps or Intercom ringing.

Speak with the co-worker at the covered extension.

• The Call Coverage key lights green while you are connected.

Using Call Coverage Keys to Transfer Calls

[Super Display Soft Key] - [Keyset Soft Key]

To Transfer your call using a Call Coverage key:

Do not hang up.

Press TRANSFER.

Press your Call Coverage key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Do one of the following.

When you Transfer a call, it will recall to you if it is unanswered at the destination. If you don’t answer the recall, it

Announce the call to make a Screened Transfer.

• Hang up if your co-worker accepts the call.

Hang up to send the call through as an Unscreened Transfer.

Press the ﬂashing line key to return to the call if your co-worker doesn’t want it.

diverts to Key Ring.

User Programmable Feature

Setting Call Coverage Key Ringing

Feature Mnemonic Operation Access Level

Feature Key Ringing

#RA (#72)

#RAC

+ Call Coverage key repeatedly to select ringing

mode +

SPEAKER to exit.

• Call Coverage keys ﬂash as follows:

- Lamp only = On red

- Immediate ring = On green

- Delay ring = Fast ﬂash green.

2-5

20 ◆ Features DSX Feature Handbook

Call Forwarding

Description

Call Forwarding Chaining

Call Forwarding

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

❥ Call Forwarding when Not Answered

Calls ringing the extension forward when not answered.

❥ Call Forwarding when Busy or Not Answered

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

❥ Call Forwarding Immediate

All calls to the extension forward immediately.

You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 302’s mailbox.

Features

Call Forwarding Cancel

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5.

Call Forwarding Key

A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming

mode - the same as pressing INTERCOM and dialing *3.

- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled.

- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).

❥ While the extension is busy, pressing the key switches Call Forwarding on and off.

Call Forwarding Key BLF

This ﬂash rate: Means:

Off Call Forwarding is disabled.

Fast ﬂash The extension is in the Call For-

warding programming mode.

Slow ﬂash Call Forwarding is enabled at the

extension.

DSX Feature Handbook Features ◆ 21

Call Forwarding

Call Forwarding Toggle in a Personal Speed Dial Bin

If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:

❥ While on hook, dial #77. ❥ Press the key for the Personal Speed Dial bin you want to program + HOLD. ❥ For LINE/GRP/ICM, press INTERCOM + HOLD. ❥ For NUM, dial *3 + HOLD. ❥ For NA, enter a name of your choosing + HOLD. ❥ Press SPEAKER to exit.

While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3.

❥ If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6

seconds), Call Forwarding is automatically cancelled.

❥ If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6

seconds), the prior Call Forwarding mode is automatically enabled (if any).

Call Forwarding Conﬁrmation Tone

Keyset users will hear a single conﬁrmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.

22 ◆ Features DSX Feature Handbook

+ 160 hidden pages

NEC P/N 1093099 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual