NECCare TM
NEC
C
are Platinum
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Warranty Program
SigmaBlade Server
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Platinum SigmaBlade Warranty Program
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, Customer data, and operator control. Since implementation by
Customers of each product may vary, the suitability of specific product configurations
and applications must be determined by the Customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NECCare is a trademark of NEC Corporation of America
NEC is a registered trademark of NEC Corporation and is used under license.
PN:
461-00016-000
August © 2008
Copyright 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
Contents
Introduction.........................................................................................................................2
Warranty Registration .........................................................................................................2
Program Highlights.............................................................................................................2
Supplemental Professional Services ...................................................................................3
Registered Limited Warranty..............................................................................................4
Who is Protected? ...............................................................................................................5
What is Covered and what is Not Covered? .......................................................................5
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for..................................................................................................................6
How You Can Get Warranty Service..................................................................................6
Limitation of Damages and Implied Warranties .................................................................7
Platinum SigmaBlade Warranty Program
Introduction
Warranty Registration
Program Highlights
NEC Corporatio n o f A me ri c a , “NECAM”, of fer s o n e o f t he
str ongest warran t y p r o g r a ms i n the industry. This d o c u m e n t
wi ll focus on the P la t i n u m NE CC are Warranty Pr o gra m f o r
Express5800 Si g maB l a d e Se r ve r s.
For efficient ser v i c e , r e gi s t e r yo ur system online a t :
http://www.necam.com/registration
Upon receipt o f t he r e g i st r at i o n i nfo r ma tion of your ne w N E C
product you wi l l b e e n t i t l ed t o uti li z e NEC’s onli n e S e l f Support web s ite. Y o u wi l l fi nd suc h information as; pro d u c t
updates, speci fi c w a r r a nt y c o ve r age for your pro d uc t o r yo u
can initiate tec h n ic a l s u p port for your que st i o n s a l l f r o m o ne
location.
NEC Corporatio n o f A me ri c a ’s Platinum NEC Care W ar r an ty
Program offer s y o u t h e f o ll o wi ng b enefits:
■
3-Years of Plat i n u m W a r r anty coverage
■
3-Years of 4 -Ho u r , S a m e -day Onsite Repair .
♦
An authorized s e r v i c e t e c h ni c ia n wi l l b e o n-site at
1
the Customer t he S a m e D ay wi t hin 4-hours once a
service call is d e e m e d n e ce s sa r y a nd fo llowing
trouble-shooti n g e f f o r t s b et we en t he Customer and
NECAM
♦
Replacement part s w i l l a lso a r ri ve within 4-ho ur s o f
problem diagno s i s . S p a r e parts will be stor e d a t a
NECAM authoriz e d s t o c king location within a 5 0 mile radius of t he c u s t o m er i ns ta l la t io n ad d ress
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Toll-free hard ware t e c h n i cal support 24 x7x365 i n t h e
continental US a nd C a n a d a.
■
24x7 Email Aler t M o n i t o r ing
♦
NEC Service Ma n a g e m e n t s o ftwa r e is enabled a nd
configured to mo n i t o r fa t a l a nd r e c overable
hardware error s re s u l t i n g in E ma i l notifications to
the systems ad m i n i s t r a t o r and NECAM Tech ni c a l
support.
1
NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls
missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the response time
may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service
response times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to
meet 4-Hour, Same-day Service.
Platinum SigmaBlade Warranty Program
Supplemental Professional Services
NECCare Ser vice s a r e d e si gne d to reduce risks a n d p r o t e c t
your IT invest me n t w i t h t h e NE C Express5800 S i g m a B l a d e
Server through w a r r a n t y a n d ma intenance,
imp lementatio n/in st a l l a t i o n a nd r e location service s .
■
INSTALL ATION S E R V I CE
NEC installatio n s e r v i c e s a r e s uggested when
imp lementing an N E C E x press5800 SigmaBlade S e r v e r .
Installation ser vi c e s a r e fe e - b ased and will be co n d u c t e d
by an NEC Syst e m s E n g i ne e r ( SE) and or a C e r t i f i e d
NEC Service Pro v i d e r .
♦
Requires prepla n n i n g f o r in s t al l at ion b y NECAM
and the Custo mer . A n I nsta lla tio n Site Prepara t io n
Guide will be de l i v e r e d a nd a gr e ed upon betwee n t h e
Customer and NE C A M p r ior to installatio n. T h i s
document will pro v i d e a n Ou tl ine of the Installat i o n
Plans and Proce s s e s .
♦
Installation wil l ta k e o ne (1 ) day o n-site. Installa t i o n
includes; Hard wa r e , O p e r ating System; n e t wo r k
connection, con f i g u r a t i o n and a d ministrator tr a i n i n g
at the Customer s i t e . A n ything beyond the o n e d a y
wi ll require additio n a l f e es .
■
RELOCATION S E R V I C E
NEC relocation ser v i c e s are a fee-based ser v i c e
delivered by an N E C S E an d o r a Certified NEC S e r v i c e
provider to help C u s t o m e r s p r o te ct their IT invest me n t s
by reducing ri s k s, i n c l u d ing minimal do wnt i m e , t h a t a r e
known to be a sso c i a t e d wi t h r e l o cation.
♦
NECAM or t he A u t h o r i z e d se r vi c e p ro vid er will
wo rk with the C u s to m e r t o plan and coordina te t h e
move.
♦
NECAM’s SE wi ll w o r k wi t h the Customers Syst e m
Ad mi nistrator to s h ut -d o w n t he se r ve r , d ismantle
wh at is necessar y a n d c r a t e t he se r ve r ( s), and will once relocated, i n s t a l l t h e s e r ve r into the new
fa c ility.
Platinum SigmaBlade Warranty Program
♦
NECAM will arr a n g e a t t he Customers cost,
transportation fro m t h e o ld location and to t h e n e w
one. Customer m a y c h o o se i ts own shippin g ve n d o r
over NECAM’s, b u t N E C AM must be able to w o r k
wi th the shipper to e n s u r e p ro per requirements are
met.
♦
Relo cation of eq uip m e n t wi t h NE CCare Platinum
support requires p l a c e m e nt o f p arts to support t h e
server(s) within a 5 0 - m i l e s r a d ius of the ne wl y
relocated ser ver. C o s t s a ss o cia ted with reloca tio n o f
parts may be pa ss e d t o t h e Custo mer if NECAM w a s
not notified o f relo c a t i o n 30 -d a ys p ri o r t o the actual
physical move o f t h e s e r ver(s).
♦
If Customer reloca t e s t h e NE C SigmaBlade serv e r
wi thout the use o f N E C C a r e P rofe ssional Service s,
NEC may requir e yo u r s e r ve r to b e r e c ertified at an
additional fee to r e v a l i d a te and maintain t he
wa rranty of your ser v e r . A n y d amage occurri n g
during a non-NE C a s s i s t e d mo ve will void t he
wa rranty of the ser v e r . P le a se r e fe r to the section in
this document e n t i t l e d : W ha t is Covered and W h a t i s
Not Covered for f u r t h e r i nfo r mation.
Registered Limited Warranty
NEC Corporatio n o f A me ri c a wa rrants this Prod uc t t o b e fr e e
fr om defects in ma ter i a l a nd wo r kmanship, and a g r e e s t o r e p ai r
or replace an y p a r t o f t he e n c lo s ed unit that prov e s d e f e c t i v e
under these terms a n d c o n d i ti o ns.
If service requir e s t h e r e p la c e me nt of any parts, c o m p o ne nt s ,
or modules, t he rep l a c e m e n t i t ems become the pro p e r t y o f
Customer and t h e r e p l a c e d it e ms b ec o me the propert y o f
NECAM. The warr a n t y p er io d for the Machine i s f r o m i t s
original Date o f I n s t a l l a t i on; the date on the i n v o i c e i s
considered the D a t e o f I nst a lla tio n unless NEC no t i f i e s yo u
otherwise.
NECAM ma y use n e w , u sed, serviceable, or re c o n d i t i o ne d
parts, compone n t s , o r m o dul e s that are in good wo r k i n g o r d e r
as replacement s. R e p l a c e me nt items shall be o f l i k e k i nd a nd
quality of those r e p l a c e d .
If you do not re g i s t e r y o ur Server with NE C A M , y ou wi l l b e
required to prese n t p r o o f of purchase as ev i d e n c e o f yo ur
entitlement for warr a n t y se r vi c e.
Platinum SigmaBlade Warranty Program
Who is Protected?
This warrant y m a y b e e n f orced only by the or i g i n a l p u r c ha se r
of the Product a nd i s n o t tr a ns fe r ab l e .
What is Covered and what is Not Covered?
Except as specif ied b e l o w, t hi s wa r ra nt y covers all de fec ts i n
material or work ma n s h i p in this Product. The fo l l o w i n g ar e no t
covered by this wa r r a n t y :
1. Any Product t hat i s n o t d i st r i b uted in the U.S. A . o r C a n a d a
by NEC Corpora t io n o f Am e r ic a .
2. Any Product on w h i c h t he se r ial number has b e e n d e f a ce d ,
modified, or re mo v e d .
3. Any Product t hat h a s b e e n r e mo ve d from the U.S. A . o r
Canada.
4. Damage, deter io r a t i o n , o r ma l function resulti n g f r o m :
♦
Accident, misu se, a b u s e , ne gl e c t , fire, water,
lightning or ot her a c t s o f na tur e, improper sto r a g e ,
unauthorized Pro d u c t m o dif i c a tio n, or failure to
fo llow instruction s s u p p l i e d wi t h the P roduct.
♦
Alteration, repair or a t t e mp t ed repair by a n yo n e n o t
authorized by NE C C o r p o ra t i o n o f America.
♦
Any re-ship me nt o r p h y s i ca l mo ve me nt of the
Product (claims mu s t b e presented to the carr i e r ) .
♦
Relo cation, remo va l o r r e -i n st a l l ation of the
Product.
♦
Any other cause t h a t d o e s no t r elate to a Prod uc t
defect.
5. Cartons, carr yi n g c a s e s , e xt e r na l c abinets, mag net i c o r
digital tapes, or a n y a c c e ss o r ies used in co n nec t i o n w i t h
the Product.
6. This warrant y co v e r s o n l y N EC Corporation o f A m e r ic a -
supplied compon e n t s . S e r vi ce r e q uir ed as a result o f t h i r d
party compo ne nt s i s n o t c overed under t hi s wa r r a n t y,
including third -p a r t y s o ft w a r e e ve n if it is distrib u t e d b y
NECAM.
Platinum SigmaBlade Warranty Program
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporatio n o f A me ri c a wi ll pay labor a nd m a t e r i a l
expenses for co ver e d i t e ms , b ut NEC Corporatio n o f A me r i c a
wi ll not pay for t h e f o l l o wi n g :
1. Re mo va l or installation c har g e s .
2. Payment of shippi n g a n d r el a t ed c ha r ge s incurred in
returning the Prod u c t fo r wa rr a nt y r e p air.
3. Co s ts of initial tec h n ic a l a d j us t me nt s ( se t -up ), including
adjustment of u ser c o n t r o ls.
How You Can Get Warranty Service
E
XPR ESS
continental U.S. a n d C a nada have one pho n e n u m b er t o us e
wh en calling for tec h n i c a l s up p o rt o r hardware rep a i r o n t h e
server. Calls for i n i t i a t i ng a repair request s ho u l d be made by
calling: 1-866-2 6 9 - 1 2 3 9 . B e p repared to provide t h e S e r i a l
Number to yo ur s e r v e r t o NEC for quick re s p o n s e .
5800 Sig maB l a d e S e r ve r NECCare Cu sto m e r s i n the
For easy referen c e , wr i t e down your Serial N u mb e r h e r e :
SN:___________ _ _ _ _ _ _ ____________ _ _ _ _ _ _ __ _ _ _ _ _ _____
Technical suppor t o r w a r r an ty s e r vice may also be o b t a i n e d b y
contacting your lo c a l N E C Co r poration of Amer i c a a u t h o r i z ed
service provider.
When arrangi n g f o r a h a r dware repair, you wi ll s p e a k wi th a
trained technicia n. T h e t ec h n ic i an will determine wh e t h e r yo u
have a hardware o r s o f t wa r e fa i lure and then will p r o v i d e y o u
wi th the appropria te s e r v i c e o pt i o ns. If appropriat e , y o u wi l l
be given instruc t io n s o n ho w to r et ur n yo ur CRU part in a
NECAM suppl ied b o x . Y ou ma y b e given a re fere nce n u m b er
that you should r e t a i n f o r yo ur re c o rd s.
On-site Service
If NECAM a ut ho r i z e s o n -s i t e service for your r e p a i r , a
qualified techn ici a n w i l l a r ri ve a t yo ur site within fo u r ( 4 )
hours from the ti m e o f d i sp at c h. If you are locat e d o u t s i d e of
a service covera g e a r e a , t ra v e l c ha r ge s will be appl ied .
Platinum SigmaBlade Warranty Program
All parts or syst e m s r e t u r ne d to NECAM must b e a c c o mp anied
wi th an RMA (Re t u r n M a t e r i a l Authorization) n u m b e r . T o
obtain an RMA n u m b e r fo r product return, plea s e c o n t a c t the
SigmaBlade Ser v e r T e c hnical Support li ne a t : 1 - 8 6 6-269-
1239.
NEC Corporatio n o f A me ri c a ma y r equire that yo u p r o v i d e t he
original bill of sa l e o r r e c eipt as proof o f p u r c h a s e i n o r d er to
obtain warrant y s e r v i c e . Please retain such pro o f o f p u r c ha se
wi th your records.
Limitation of Damages and Implied Warranties
NEC Corporatio n o f A me ri c a 's so le lia b ility for any de fe c t i v e
product is limit e d t o t h e r epair or replace me n t o f t h e pr oduc t
at our option. NE C C o r p o ra t i o n o f America shall n o t b e l i a b l e
fo r:
1. Damage to other prop e r t y c a u se d b y any defects i n t h i s
product, dama ge s b a s e d upon inconvenience, l o s s o f us e o f
the product, los s o f t i m e or data, commercial lo s s ; o r
2. Any o ther damages o f a n y ki n d .
NEC CORPOR A T I O N O F AMERICA M A K E S N O OTH ER
EXPRESS WAR R A N TY WI TH RESPECT TO T H I S
PRODUCT. A N Y I M P L IED WARRAN TI E S , I N C L UD ING
BUT NOT LIM I T E D T O ANY IMPLI ED W A R R AN TY O F
MERCHANTAB I L I T Y OR FITNESS, AR E L I M I TE D IN
DURATION TO T H E TER M OF THE E XP R E S S
WARRANTY S T A T E D HER EIN. LIABIL I T Y F O R
CONSEQUEN T I A L O R INCIDENTAL D A M A G E S U N DER
ANY WARRAN T I E S I S EXCLUDED T O T H E E XT ENT
PERMITTED BY L A W .
Note:
Some states a nd p r o v i n c es d o not allow the e x c l u s i o n
or limitation o f i nc i d e n t a l or consequentia l d a m a g e s , so t he
above limitatio n o r e x c l usi o n ma y no t apply to you. So m e
sta tes do not allo w l i m i t a t i o ns o n ho w long an imp l ied
wa rranty lasts, so t h e a b o v e li mi t a tio n may not app l y t o y o u.
This warrant y g i v e s y o u s p ec i fi c l e ga l r ights, and you ma y a l s o
have other righ ts t h a t v a r y fr o m sta te to state and p r o v i n c e t o
province.
Note:
All Products r e t u r n e d to N E C Corporatio n o f A m e r i c a
fo r service M U S T h a v e p ri o r a p proval. This ma y b e o b t a i ne d
by calling 1-86 6 - 2 6 9 - 1 2 39.
Platinum SigmaBlade Warranty Program
This Product is w a r r a n t e d in accordance wit h t h e t e r ms o f t h is
limited warra nt y. C o n s umers are cautio ned t ha t P r o d uc t
performance is a f f e c t e d b y sys te m c o nfiguration, so ft w a r e , t h e
application, C u sto m e r d a t a, and operator con t r o l o f t h e s ys tem,
among other fac t o r s .
While NEC Corpor a t i o n o f America products i s co n s i d e r e d to
be compatible w it h m a n y sys te ms , the sp ecific functio n a l
imp lementatio n b y t h e C u st o me r s o f the product ma y var y .
Therefore, the s u i t a b i l i t y of a p r oduct for a spec i f i c p u r p o se or
application must be d e t e r m i ned by the Custo mer a n d i s no t
wa rranted by NE C C o r p o rati o n of America. For m o r e
info rmation, telep h o n e 1 - 866-269-1239 .
Platinum SigmaBlade Warranty Program
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461-00016-000
461-00016-000
Platinum SigmaBlade Warranty Program
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