NEC NECCare Platinum SigmaBlade, SigmaBlade Express5800 User Manual

NECCare TM

NEC

C

are Platinum

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

■ ■ ■ ■ ■ ■ ■

Warranty Program

SigmaBlade Server

■ ■ ■ ■ ■ ■ ■

Platinum SigmaBlade Warranty Program

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, Customer data, and operator control. Since implementation by
Customers of each product may vary, the suitability of specific product configurations
and applications must be determined by the Customer and is not warranted by NEC
Corporation of America

To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NECCare is a trademark of NEC Corporation of America
NEC is a registered trademark of NEC Corporation and is used under license.

PN:

461-00016-000

August © 2008

Copyright 2008

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

All Rights Reserved

Contents

Introduction.........................................................................................................................2

Warranty Registration .........................................................................................................2

Program Highlights.............................................................................................................2

Supplemental Professional Services ...................................................................................3

Registered Limited Warranty..............................................................................................4

Who is Protected? ...............................................................................................................5

What is Covered and what is Not Covered? .......................................................................5

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for..................................................................................................................6

How You Can Get Warranty Service..................................................................................6

Limitation of Damages and Implied Warranties .................................................................7

Platinum SigmaBlade Warranty Program

Introduction

Warranty Registration

Program Highlights

NEC Corporatio n o f A me ri c a , “NECAM”, of fer s o n e o f t he
str ongest warran t y p r o g r a ms i n the industry. This d o c u m e n t
wi ll focus on the P la t i n u m NE CC are Warranty Pr o gra m f o r
Express5800 Si g maB l a d e Se r ve r s.

For efficient ser v i c e , r e gi s t e r yo ur system online a t :

http://www.necam.com/registration

Upon receipt o f t he r e g i st r at i o n i nfo r ma tion of your ne w N E C
product you wi l l b e e n t i t l ed t o uti li z e NEC’s onli n e S e l f ­Support web s ite. Y o u wi l l fi nd suc h information as; pro d u c t
updates, speci fi c w a r r a nt y c o ve r age for your pro d uc t o r yo u
can initiate tec h n ic a l s u p port for your que st i o n s a l l f r o m o ne
location.

NEC Corporatio n o f A me ri c a ’s Platinum NEC Care W ar r an ty
Program offer s y o u t h e f o ll o wi ng b enefits:

■

3-Years of Plat i n u m W a r r anty coverage

■

3-Years of 4 -Ho u r , S a m e -day Onsite Repair .

♦

An authorized s e r v i c e t e c h ni c ia n wi l l b e o n-site at

1

the Customer t he S a m e D ay wi t hin 4-hours once a
service call is d e e m e d n e ce s sa r y a nd fo llowing
trouble-shooti n g e f f o r t s b et we en t he Customer and
NECAM

♦

Replacement part s w i l l a lso a r ri ve within 4-ho ur s o f
problem diagno s i s . S p a r e parts will be stor e d a t a
NECAM authoriz e d s t o c king location within a 5 0 ­mile radius of t he c u s t o m er i ns ta l la t io n ad d ress

■

Toll-free hard ware t e c h n i cal support 24 x7x365 i n t h e

continental US a nd C a n a d a.

■

24x7 Email Aler t M o n i t o r ing

♦

NEC Service Ma n a g e m e n t s o ftwa r e is enabled a nd
configured to mo n i t o r fa t a l a nd r e c overable
hardware error s re s u l t i n g in E ma i l notifications to
the systems ad m i n i s t r a t o r and NECAM Tech ni c a l
support.

1

NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls

missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the response time
may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service
response times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to

meet 4-Hour, Same-day Service.

Platinum SigmaBlade Warranty Program