N-TeliView
Release 4.0
User Guide
Part No. 77000NTEL04
April 2001
Printed in the U.S.A. (2106)
WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know of
any telecommunications system that is immune to this type of criminal activity. NEC
America will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although NEC America has
designed security features into its products, it is your sole responsibility to use the
security features and to establish security practices within your company, including
training, security awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, NEC America will not be liable
for technical or editorial errors or omissions contained within the documentation. The
information contained in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the NEC
America License Agreement.
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT. 06484
Telephone: 203-926-5400
Fax: 203-929-0535
Web site: cng.nec.com
TRADEMARKS
NEC, NCS Serv, NCS Ware, Extended Caller ID, N-TeliTouch, NCS Link, NCS
Console, NCS Admin and N-TeliCall are trademarks or registered trademarks of
NEC.
All other brand names mentioned are trademarks or registered trademarks of their
respective manufacturers.
Copyright © NEC America 2001. All rights reserved.
Printed in U.S.A.
4502-0001-A1
Table of Contents
Contents
W
ARRANTY
C
HAPTER
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Client System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Session Licensing and License Upgrades . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Removing N-TeliView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Microsoft Outlook Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
ACT/GoldMine Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing N-TeliView Voice Mail Service on NCS Serv. . . . . . . 3
Installing N-TeliView on a Client System . . . . . . . . . . . . . . . . . . 4
Upgrading Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Uninstalling N-TeliView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Uninstalling N-TeliView Voice Mail Service at NCS Serv. . . . . 5
V
C
HAPTER
2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging in from a Remote Location (IP Extension) . . . . . . . . . . . . 9
Hiding or Exiting N-TeliView . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Windows Tray Telephone Icon . . . . . . . . . . . . . . . . . 10
Resizing the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
C
HAPTER
3
Using N-TeliView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
About the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About the Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing By Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dialing By Name or Extension. . . . . . . . . . . . . . . . . . . . . . . . . . 18
N-TeliView
4.0 User Guide
iii
Table of Contents
Dialing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Sending Calls to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
About the Voice Mail Window . . . . . . . . . . . . . . . . . . . . . . . . . 23
Listening to Your Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Saving Remotely or Locally. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Deleting the Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Returning the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Attaching a Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Forwarding Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Working with Voice Mail Groups (Distribution Lists) . . . . . . . 27
Creating a Voice Mail Group. . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing a Voice Mail Group . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Deleting a Voice Mail Group. . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Monitoring Extension Activity . . . . . . . . . . . . . . . . . . . . . . . . .30
Choosing Extensions to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Reading the Monitor List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
C
HAPTER
4
Configuring Your Station Features . . . . . . . . . . . . . . . . . . . .35
Apply Button and OK Button. . . . . . . . . . . . . . . . . . . . . . . . . . . 35
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Default Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Voice Mail Play Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Screen Pop and Auto Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Accessing Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
N-TeliFind, One Number Access. . . . . . . . . . . . . . . . . . . . . . . . . . 40
Message Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Station Speed Dialing Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adding or Editing Station Speed Entries . . . . . . . . . . . . . . . . . . 45
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
I
NDEX
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
iv
N-TeliView
4.0 User Guide
Warranty
Coverage
NEC America warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves
to be defective in material or workmanship during the warranty period,
NEC America will at its sole option repair, refund, or replace the product
with a like product.
How Long is the Warranty Effective
All NEC Americas’ NCS products are warranted for one (1) year for all
parts from the date of the first consumer purchase.
Who the Warranty Protects
This warranty is valid only for the first consumer purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced,
modified or removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
b) Repair or attempted repair by anyone not authorized by NEC.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations
or failure.
f) Use of supplies or parts not meeting NEC Americas’
specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Removal, installation, and set-up service charges.
N-TeliView
4.0 User Guide
v
Warranty
Limitation of Liability
Except for personal injury, direct damages to tangible personal property
proximately caused by NEC America products and liability otherwise
expressly assumed in a written agreement signed by NEC, the liability of
NEC, its affiliates, suppliers, and authorized resellers for any claims,
losses, damages, or expenses from any cause whatsoever (including acts of
omission of third parties), regardless of the form of action, whether in
contract, tort or otherwise, shall not exceed an amount equal to the lesser of
the direct damages proven or the purchase price of the product. In no event
shall NEC America or its affiliates, suppliers, or authorized resellers be
liable for incidental, consequential or any other indirect loss or damage
(including lost profits or revenues) incurred in connection with the product.
This limitation of liability shall survive failure of the exclusive remedy set
forth in the limited warranty above.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations
on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not
apply to you.
vi
N-TeliView
4.0 User Guide
Client System Requirements
Chapter 1
Installation
The following items are included in the N-TeliView 4.0 package:
• N-TeliView 4.0 CD ROM
• N-TeliView 4.0 User Guide
• N-Teliview 4.0 End User License Agreement
If any of these items are missing or damaged, please contact your
Authorized NEC dealer.
Client System Requirements
Each client system must meet the following minimum requirements. For
server system requirements, see the
• IBM/PC AT compatible system
• Intel 133 MHz Pentium
• Windows 95 (with DCOM95 installed), or Windows 98 (or higher), or
Windows 2000, or Windows NT 4.0 or higher, Server or Workstation.
• 30 MB Hard Drive Disk Space
• 32 MB RAM
NCSWare Getting Started Manual
.
Installation
• SVGA monitor (800 x 600) with 256 color display, or better
• Keyboard and Mouse
• NCSWare Release 4.0 running on a server accessible to this client.
N-TeliView is call management software that runs with the NCSWare 4.0
system. The N-TeliView software can be installed on a Windows 95/98/
2000 or Windows NT PC.
To install the N-TeliView client software, you may load N-TeliView client
software on a network server and then using your company’s distribution
software, deliver the N-TeliView client software to each desktop PC.
Most frequently, this means loading the software onto a shared network file
server and copying the software to each desktop PC. Alternatively, you can
use N-TeliView CD ROM to install the program on each desktop.
N-TeliView
4.0 User Guide
1
Installation
Session Licensing and License Upgrades
NCS Ware (Release 4.0 or higher) comes with one free licensed connection
to support an N-TeliView client.
You can upgrade to Center, an application which includes N-TeliView as
well as N-TeliAgent (for workgroup agents) and NCS-Supervisor (for
workgroup supervisors) by purchasing a Center Server License and adding
client sessions.
If you upgrade to Center, session licenses can be added to the NCS Ware
server at any time and in discrete numbers: e.g. 4, 8, 16 and/or 32
simultaneous sessions. For example, to provide 24 desktops with 24
simultaneous connections, the installer will enter two purchased license
numbers; one number for 8 licenses and one number for 16 licenses using
the upgrade installation procedures. The system will have a capacity of 25
total simultaneous connections.
Further, if the customer later wants an additional 6 more simultaneous
connections, he would purchase another 8-user license (the closest number
to 6). The installer would enter the license number and NCS Ware will add
this number to the system’s total, providing this customer with a total of 33
(8+25) simultaneous connections.
The NCS Ware server does not need to be rebooted to activate these new
connections.
N-TeliView 4.0 software is packaged in different simultaneous session
licenses. Each package consists of the N-TeliView 4.0 installation CD,
manual and licensing for a particular number of sessions.
N-TeliView
Software and
License
N-TeliView 4.0
N-TeliView 4.0
N-TeliView 4.0
N-TeliView 4.0
2
N-TeliView
Part Number
77313-40-004 4 sessions license
77313-40-008 8 sessions license
77313-40-016 16 sessions license
77313-40-032 32 sessions license
Table 1: N-TeliView starter packages
4.0 User Guide
# of (Simultaneous)
Sessions License
Installation and Setup
Customers may purchase one or more additional license packages for the
desired capacity of simultaneous N-TeliView sessions. For example, if
purchasing the 16 sessions license for a group of 20 people, all 20
workstations can have N-TeliView installed, but only 16 workstations can
use N-TeliView at the same time. (see “Upgrading Licenses” on page 4 for
installation instructions).
Installation
N-TeliView Upgrade
License Only Part Number
N-TeliView 4.0 77314-40-004 4 session license
N-TeliView 4.0 77314-40-008 8 session license
N-TeliView 4.0 77314-40-016 16 session license
N-TeliView 4.0 77314-40-032 32 session license
Table 2: N-TeliView upgrade packages
# of (Simultaneous)
Session License
Installation and Setup
Pre-Installation Checklist
Before installation N-TeliView, please review the following checklist:
• Make sure that NCS Ware 4.0 has been installed on the NCS Serv
system.
• Make sure that N-TeliView VM Service has been installed on the NCS
Serv system, as discussed in a next subsection.
• Make sure that TCP/IP is enabled on both machines.
• Make sure the client is able to connect to the server on the network.
Installing N-TeliView Voice Mail Service on NCS Serv
1. Insert the N-TeliView CD disk in the network server with NCS Ware
installed.
2. Run
3. If prompted to reboot the system, select NO and click on FINISH.
SETUP.EXE
prompts.
under
\N-TeliView Server
directory and follow the
N-TeliView
4.0 User Guide
3
Installation
4. Start the VM Services from the Windows
Programs
VM Service
N-TeliView VM Service Start N-TeliView
.
Start
menu, select
Installing N-TeliView on a Client System
After completing the pre-installation checklist and VM Service installation,
proceed as follows on the client machine:
1. Exit any/all Windows applications.
2. Insert the N-TeliView CD into the CD ROM drive.
3. Run the
follow the step by step installation instructions as they appear on the
screen.
Setup
program in the
\N-TeliView Client
directory and
Upgrading Licenses
To increase the number of simultaneous N-TeliView sessions, follow these
steps:
1. Insert the NCS Ware CD into the CD drive.
2. Run the
program.
3. Select the
4. Enter the 20-digit software license key located on the
License Agreement
Next
5. After the code is validated, the system will confirm that the upgrade
was successful and ask if you wish to add additional licenses.
You can add additional licenses now or later by following this
procedure.
6. You can verify the new number of extensions when you run NCS
Admin by selecting About
clicking the
displays licenses and session information.
SETUP.EXE
Upgrade Port License
shipped with your upgrade package and click
.
License Information
in the NCS Ware folder to run the installation
option and click OK.
End User
NCS Ware…
on the
button to view a window that
Help
menu, then
4
N-TeliView
4.0 User Guide
Removing N-TeliView
Removing N-TeliView
Uninstalling N-TeliView
1. Exit N-TeliView if it is running (see Exiting N-TeliView, page 10).
1. From the Windows
Uninstall N-TeliView
2. Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.
Start
menu, select
Programs
.
N-TeliView
Uninstalling N-TeliView Voice Mail Service at
NCS Serv
1. From the Windows
VM Service Stop N-TeliView VM Service
2. In the Control Panel, select
3. Choose
Change/Remove
you’re running.
4. Click OK to in the dialog box to confirm you want to remove the
service, and respond to any additional prompts.
N-TeliView VM Service
Start
menu, select
Add/Remove Programs
button, depending on which version of Windows
Programs
and click the
N-TeliView
.
.
Add/Remove
or
Microsoft Outlook Support
Installation
N-TeliView supports Microsoft Outlook 97, 98, and 2000, permitting the
N-TeliView user to obtain phone numbers to dial from Outlook’s Contact
Lists. N-TeliView also allows the user to see the incoming calls which have
a matching record in the Outlook Contact Lists.
N-TeliView requires that you to set up the Microsoft Contacts list prior to
using this feature in N-TeliView.
ACT/GoldMine Support
N-TeliView supports ACT 2000 and GoldMine 5.0 contact management
software, allowing the N-TeliView user to access contact lists from ACT
or GoldMine contact records.
N-TeliView
4.0 User Guide
5
Installation
6
N-TeliView
4.0 User Guide
Getting Started
Logging In
Chapter 2
N-TeliView 4.0 is designed for general
environment. With N-TeliView you can access, configure and perform
several of NCS Serv’s PBX functions directly from the desktop. These
functions include call handling, call forwarding, voice messaging,
extension monitoring, and N-TeliFind, One Number Access. In addition,
N-TeliView integrates with contact management software including
Microsoft Outlook, ACT and GoldMine or an external CDR database for
future data review and analysis.
desktop PC users
in an NCS Serv
Logging In
Before you log in
When you log in for the first time, you need to know either the server name
or the IP address of the server you’ll be linking to. If you use the server
name and not the IP address, N-TeliView replaces the name with the IP
address, eliminating the need of a DNS (Domain Naming System) search
each time you log in.
To obtain the NCS Serv IP address, ask your IT administrator.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local
Internet Service Provider. If you’re using a low-speed connection, the login
may take some time as a large amount of data is transferred to your desktop.
Getting Started
N-TeliView
4.0 User Guide
7
Getting Started
To Log In
1. Run the N-TeliView application and, if this is the first login to this
NCS Serv system, enter the servers IP address or name of the system
you will be using. If this is not your first login, go on to the next step.
Figure 1. Logging In
2. Enter your
telephone.
Optionally, you can check the
store your login password the next time you access N-TeliView.
3. If you’re using an Internet Phone Jack or IP telephone,
the
IP Extension Integrated with NetMeeting
If you’re using a sound card for an IP extension (not recommended),
select the
access N-TeliView through an IP extension.
To use an IP connection, the extension must be set up as in IP
extension in NCS Admin and you must have Microsoft NetMeeting
3.01 or higher installed on your desktop. Refer to the discussion in the
next subsection for more information on using IP extensions.
4. Click OK to complete the login.
Extension
number and
Always save password
Password
assigned to your
check box to
do NOT select
check box.
IP Extension Integrated with NetMeeting check box to
8
N-TeliView
4.0 User Guide
Logging in from a Remote Location (IP Extension)
Logging in from a Remote Location (IP
Extension)
You can access N-TeliView from a remote location using an IP extension.
All the call handling functions are the same as logging in locally, with the
exception of the ability to configure N-TeliFind, One Number Access. You
can pick up voice mail, forward local business office phone calls to another
site such as a home desktop PC, and even receive the phone calls as you
would at the office.
In order to run N-TeliView remotely, if you connect to the Internet through
a modem connection, first you need to establish a session connection to
your Internet Service Provider.
To use N-TeliView remotely through an IP Extension, follow the steps below.
1. Check with your administrator to make sure the extension you’re using
has been set up as an IP extension in NCS Admin.
2. If you are not already running NetMeeting 3.01 or higher, download
and install it from Microsoft’s web or FTP sites.
3. Leave the IP Extension Integrated with NetMeeting check box
unchecked unless you specifically want to use that option. (See
Figure 1 on page 8.)
4. Click OK.
Note for those using the IP Extension Integrated with
NetMeeting option. N-TeliView uses conferencing features that
require the same data channels as NetMeeting. If NetMeeting is
running, you will see a prompt reminding you to close the program.
Getting Started
Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP
provider or due to firewalls at your work preventing direct access to the
NCS Serv server. For firewall installation, see the NCS Ware Getting
Started Manual chapter on Software Installation.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the NCS Serv system you want to connect to. An
example of the IP address form is 123.234.231.143
If you do not get a response, contact your LAN administrator for support.
N-TeliView 4.0 User Guide 9
Getting Started
Hiding or Exiting
anywhere in the Windows desktop except as a telephone icon in the Windows
tray in the lower right corner, as discussed in a following subsection.
To exit N-TeliView entirely, right click the telephone icon and select Exit.
Pop Up
You can configure N-TeliView to pop up when you have incoming calls.
Pop ups work when N-TeliView is hidden (minimized) but not when you
have exited (closed) the program. See “Screen Pop and Auto Close” on
page 37.
N-TeliView
N-TeliView
When you minimize the N-TeliView
desktop by clicking the Minimize symbol
(the dash), it is hidden—it doesn’t appear
when You Get a Call
Using the Windows Tray Telephone Icon
After you log in, the N-TeliView icon (a telephone) is displayed on the
Windows tray, normally at the bottom right of your screen. When you have
new voice mail, the telephone grows a little yellow envelope, as shown in
the lower icon.
Figure 2. N-TeliView Icon in the Windows Tray
If the N-TeliView interface is not on your Windows desktop, but this icon
appears in the Windows tray, you double-click it to open the N-TeliView
main window, or you can right click it to pop up a menu, then select the
N-TeliView window you want to open.
Resizing the Display
You can re-size many N-TeliView windows in the normal Windows
method: place the cursor at a window edge or corner, then drag the window
to the size you want.
Also, the field size for any field can be increased or decreased by pointing
the cursor to either side of the field’s main column. The cursor changes to
a movable double bar (||) that can be moved to resize the column.
10 N-TeliView 4.0 User Guide
Call States
C all States
Several N-TeliView applications will report the status of calls. A list of the
states includes the following:
• AA - the call is being transferred to an Auto Attendant.
• Busy - callee is busy or not available
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
• Dial Tone - a dial tone is present, N-TeliView is ready to dial out.
• Error - receipt of an error tone
• Hold - the call is on hold.
• Hold Pending - the call is being transferred or conferenced.
• Idle - the extension is not in use.
• Music on Hold - an extension user placed the call on hold to take
another call
• Park - the call is parked
• Play - Playing voice mail
• Proceeding - the outgoing call is in progress
• Record - Recording an introductory message
• Ringback - Caller receives this state while callee is ringing
• Ringing - there is an incoming call
• Voice mail - the call is in voice mail
Getting Started
N-TeliView 4.0 User Guide 11
Getting Started
Error Messages
The following errors may be displayed as login or connectivity errors.
Error Message Description Solution
NCS Serv connection
limit has been
exceeded
Before using this
program, please set up
area code and external
number
Cannot connect to
NCS Link. Please
check server name or
network connection.
Cannot get voice mail
list right now because
mail box is already
being accessed.
Mail service is
unavailable. Please
check with your
administrator.
More than the allowed
number of N-TeliView
users have attempted to
log on.
Area code and external
number have not be
established for
N-TeliView.
You are not connected
to NCS Serv.
Mail box is in use by
NCS Mail and is
temporarily
unavailable.
Voice mail service is
not enabled on
NCS Serv
Maintain the number of
N-TeliView users or add
additional licensing.
Set area code and external
number in the configuration
channel BEFORE using
N-TeliView.
Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
NCS Serv (if using the DNS
name in the server field)
Wait a while, then try again.
Make sure voice mail service is
started.
NetMeeting is already
used by another
application, so you
cannot enable IP
Extension Integrated
with NetMeeting.
12 N-TeliView 4.0 User Guide
Check for conf.exe in your
computer’s memory. If it’s
there, terminate it. Then retry
logging in with the IP
extension option.
Error Messages
Error Message Description Solution
Please register
CmdInterface.dll
(regsver32
CmdInterface.dll)
Required Option Pack
License. Please
contact your local
dealer.
You have entered an
invalid password.
Please try again.
You need to install
NetMeeting to use “IP
Extension integrated
with NetMeeting.”
NCS Link uses this dll
to communicate with
NCS Serv. It should be
registered in user
system.
A Center 4.0 license is
required but not
installed.
The password and
confirmation box
entries do not match.
You tried to log in with
the IP extension option
without an installed
version of NetMeeting.
Re-register this file. Go to
“Center 4.0" and type in
command window, regsver32
CmdInterface.dll
Install option pack license in
NCS Serv system.
Make sure you are entering the
password correctly in both
boxes.
Install NetMeeting 3.01 or
higher from Microsoft’s web or
FTP sites.
Getting Started
N-TeliView 4.0 User Guide 13
Getting Started
14 N-TeliView 4.0 User Guide
Chapter 3
Using N-TeliView
Once you log in as described on page 7, the N-TeliView main window
appears. This window provides tools to manage and monitor calls, to
facilitate management of your personal contacts, and to configure your
NCS Serv telephone and voice mail options. Configuration is described in
Chapter 4.
Call Status
Lists of Calls /
Voice Messages
Dial Buttons
N-TeliView
Call Controls
Figure 3. N-TeliView main window
About the Main Window
The window consists of the following displays and buttons:
• The Call Status panel displays the status of the currently activ e call, a
list of any calls on hold, and the current time.
• The Directory panel has two tabs: one showing the current calls list,
the other showing a list of current and past voice mails.
• The Dial functions provide buttons to place, hold or redial calls
• The Call Control buttons provide call functions such as transferring
the call or sending it to voice mail.
N-TeliView 4.0 User Guide 15
Using N-TeliView
• The Configuration button allows you to customize your call handling
and voice message features. See “Configuring Your Station Features”
on page 35.
• The Monitor button provides a view into extension or workgroup
activity and provides access to past call logs.
About the Calls List
Figure 4. Calls List
The calls list displays the call status for each call as described on page 11.
The list also displays the name of the caller if available from extension
information or from an external database, the number, workgroup pilot
extension number, DNIS digits if available, and call duration.
16 N-TeliView 4.0 User Guide
Dialing
Handling Calls
Dialing
You can dial out in a number of ways: using the numeric keyboard or using
the mouse, and by name or extension, number, or speed dial number.
Initiate dialing by clicking the dial button in the main window.
Figure 5. Dial Button, Main Window
Clicking the Dial button opens the dialing window. The scroll list box in
the upper left is actually a combination text- and list- box. As a text box, it
displays numbers that you enter from the dialing pad or from the keyboard
number keys. You can also use it to search for names.
As a list box, it displays numbers or names associated with extensions as
well as names and numbers imported from MS Outlook, Goldmine, or
ACT. You can select extensions or names using the scroll list.
The list can display up to 2000 entries. If you are working with more than
2000 entries, you can find the entry by name search even if the entry is not
one of the first 2000 that are displayed.
N-TeliView
Figure 6. Dialing pad, also known as the Dialing window
N-TeliView 4.0 User Guide 17
Handling Calls
Dialing By Number
Using the keyboard number keys
1. In the dialing window, enter the numbers you wish to dial using the
standard numeric keys or the numeric keypad.
The numbers appear in the box above the dialing pad.
2. Press Enter or click the Dial button to place the call.
Using the Mouse
1. Using the dialing pad in the Dialing window, click the digits for the
phone number.
As you enter the numbers, they appear in the box above the dialing
pad.
2. Click the Dial button to place the call.
The main window displays the status of the call, and once the call is
initiated, the Dial button in the main window becomes a Hang Up button.
Figure 7. Call status displays in Calls list as well as status panel
Dialing By Name or Extension
1. Use the scroll list box above the dialing pad to select a name or
extension number.
2. Click the Dial button to place the call.
18 N-TeliView 4.0 User Guide
Placing Calls on Hold
Searching by Name
1. Click anywhere in the text box above the dialing pad, then begin to
type the name of the person you want to call.
The dialing pad transforms into a list that displays matching names.
2. Click the name you want.
The extension or number appears in the list box, selected for dialing,
3. Click the Dial button to place the call.
4. Click the arrow button at the right of the box to abandon the search if
the name cannot be found.
Dialing Speed Dial Numbers
You can use either your own Station Speed Dial numbers or the System
Speed Dial numbers.
See “Adding or Editing Station Speed Entries” on page 45 for details on
setting up speed dial numbers.
1. Depending on which type of speed dial number you want to call, click
the Station Dial tab or the System Dial tab.
2. Choose the speed dial entry from the list. The number appears in the
box above the dial pad.
3. Click the Dial button to place the call.
N-TeliView
Redialing
To redial the last number called, click the Redial button.
Placing Calls on Hold
During a telephone conversation, click the Hold button in the N-TeliView
main OR press the FLASH button on your telephone, if available. The state
of the call is changed from connected to a hold state and you will hear the
dial tone.
Figure 8. Call on Hold
N-TeliView 4.0 User Guide 19
Handling Calls
In the row displaying the call, the State column shows the call on hold.
Click the Hold state cell to release the hold and re-connect the call.
Using Call Waiting
During a call, you may hear a beep indicating that you have another
incoming call. To answer the call:
1. Click the Calls tab on the N-TeliView main window to view the
directory of current calls.
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click Hold state cell for the call on hold to
reconnect.
Transferring Calls
N-TeliView supports both supervised transfer, in which you confirm the
transfer, and blind transfer.
1. While connected to a call, click the Transfer button.
This pops up the dial window.
2. On the dial pad, enter the extension or phone number to which to
transfer the call, then click Dial.
3. While N-TeliView dials the new number, you’re asked to confirm your
decision by clicking the OK button in a confirmation dialog box:
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
Figure 9. Confirming call transfers
At any time before or after the person you’re transferring to answers
the telephone, you can cancel the transfer by clicking the Cancel
20 N-TeliView 4.0 User Guide
Conferencing Calls
button, by closing the dialog box, or by pressing your telephone’s
FLASH button.
If the transfer is cancelled, N-TeliView reconnects the call to your
extension. The call is also reconnected if the third party doesn’t
answer.
Sending Calls to Voice Mail
While connected to call, click To Voice Mail on the main window. When
the dial pad appears, choose the extension number to which you want to
send the call, then click OK.
You can also transfer a call to voice mail before you answer it.
Transfer to Attendant
While connected to a call, click To Attendant button on the main window.
Select the operator or an Auto Attendants to transfer to using the dropdown list.
You can also transfer a call to an Attendant before you answer it.
N-TeliView
Figure 10. Transfer to Auto Attendant
Conferencing Calls
Any internal user is able to add parties to a conference call. While
connected to the first party:
1. Click the Conference button.
2. When the dial pad pops up, enter the extension or phone number you
want to conference with, then click Dial.
While N-T eliV ie w dials the ne w number , the first party goes into Hold
N-TeliView 4.0 User Guide 21
Handling Calls
Pending state, and you see a confirmation dialog box.
Figure 11. Confirming Conference Calls
You can cancel the conference at any time by clicking the Cancel
button, closing the dialog box, or by pressing your telephone’s
FLASH button. Normally, after cancelling you will be reconnected
automatically to the initial call. If you are not automatically
reconnected and want to reconnect to the first call, click the Hold
Pending status representing the call.
3. After the third party connects, you can announce the conference by
clicking OK in the dialog box. If the third party does not answer, click
the Cancel button.
Figure 12. Conference Calls Displayed in Call List
4. Click the Conference button again to initiate the three-way
conference. Both calls will be displayed as Conference state.
To add another party, click the Conference button and repeat steps 2-4.
22 N-TeliView 4.0 User Guide
Using Voice Mail
About the Voice Mail Window
Conferencing Calls
N-TeliView
Figure 13. Voice Mail window
When you click the Voice Mail tab in the main window, you see the voice
mail list.
• New voice mail messages are indicated by a white, closed envelope
icon in the status window of N-TeliView.
• If the new message is urgent, a red envelope icon is displayed.
• Heard voice mail messages are indicated by a white, open envelope
icon.
• If the message is saved, a blue, open envelope icon is displayed.
• A paperclip symbol on the envelope indicates an attachment—a voice
mail forwarded from another extension.
N-TeliView 4.0 User Guide 23
Using Voice Mail
Listening to Your Voice Mail
In the Voice Mail list, select the message and use the voice mail controls at
the bottom right of the window to play it, rewind, or fast forward.
You have several listening options which you configure as described in
“General Information” on page 36. you can listen using the sound card on
your PC or your telephone. You can play the message while its
downloading or wait until it’s completely downloaded to play it.
If this is a new message, the envelope icon changes from closed to open,
indicating that the message has been heard. As the message is played, the
status window displays Play.
Use the tape player type buttons to play the message.
Rewind Stop Play Fast Forward
Figure 14. Tape player buttons
If you click another message in the list, the current message stops playing.
Saving Remotely or Locally
You can click the Save As button to save the message as a .wav file that
you can play back later. Save As opens a dialog box that lets you choose
how you want to save the file.
Figure 15. Save Select dialog box
• Save in remote allows you to save local drive space, but to play the
saved message, of course, you have to access on the remote server.
• Save in local opens a dialog in which you choose a directory and file
name for the .wav file, which you can then play on a media player.
24 N-TeliView 4.0 User Guide
Listening to Your Voice Mail
Deleting the Message
To delete the message, select it and click the Delete key.
Returning the Call
Click the Return Call button to call back the sender.
Attaching a Memo
To add a note to accompany a voice mail, click the Memo button to invoke
the Memo window.
Figure 16. Attaching a memo to a voice message
Type in the memo in the area provided and click OK. The entry will be
displayed in Memo field of the voice mail.
N-TeliView
N-TeliView 4.0 User Guide 25
Using Voice Mail
Forwarding Voice Mail
To forward a voice mail message to an extension or to a Voice Mail Group:
1. Select the voice mail in the Voice Mail view of the N-TeliView main
window.
2. Click the Forward button to invoke the Voice Mail Forward pop up
window.
Figure 17. Voice Mail Forward window
3. Select the check boxes next to the extensions and/or voice mail groups
to which you want to forward the message.
If you need to search for a person by name, type the first letters of the
name into the Search by Name box. The the matching names display
in the list as you type. To select a name, select the check box next to it.
4. Optionally, you can leave an introductory message. Select the Record
Introduction Message check box and follow the simple steps below.
5. Click OK to complete the forwarding.
Recording an Introductory Message
If you selected the Record Introductory Message check box, when you
click OK to complete the forward, pick up the telephone hand set and you’ll
hear a prompt to record the message. After recording the message and
pressing the pound key (#), a confirmation appears on screen. Click OK to
confirm and complete the action.
26 N-TeliView 4.0 User Guide
Listening to Your Voice Mail
Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups to forward messages to multiple
recipients at the same time. You can set up to 100 personal voice mail
groups, each with 64 members. Group members can be any extension or
another voice mail group.
Voice Mail Groups are also known as Distribution Lists in other
NCS Ware interfaces.
There are two types of voice mail groups you can use:
• System-based groups are set up in the NCS Ware Administrator. You
can use but not edit these lists in N-TeliView.
• Personal groups are set up and modified in N-TeliView or in your
NCS Mail voice mail system.
Accessing Voice Mail Group Lists
To work on your personal voice mail groups:
1. In the N-TeliView main window, click the Voice Mail tab to display
the Voice Mail version of the window.
2. Click Voice Mail Group button in the Voice Mail list window to
invoke the Voice Mail Group Edit window.
N-TeliView
Figure 18. Voice Mail Group Edit window
N-TeliView 4.0 User Guide 27
Using Voice Mail
Creating a Voice Mail Group
To create a Voice Mail group after opening the Voice Mail Group Edit
window, click the New button, which invokes the Create Group window.
Figure 19. Create Voice Mail Group window
1. Use the scroll bar to select a desired Group ID.
2. Enter the Voice Mail Group Name and any Comments. These are
optional but may help you identify the group.
3. Select the member extensions by selecting the check box next to each
extension.
4. When finished, click OK. Click the Clear button to deselect all
extensions or click Cancel to exit without saving your edits.
Changing a Voice Mail Group
To add or removing extensions, or change name or comments associated
with a group:
1. Access the Voice Mail Group window as described on page 27.
2. Click the Change button in the Voice Mail Group Edit window to
open the Change Group window, similar to the Create Group window
above.
28 N-TeliView 4.0 User Guide
Listening to Your Voice Mail
3. Make any changes you need to make for the group name, comments,
or members. To add or remove a member, select or deselect the check
box next to the extension.
Deleting a Voice Mail Group
To delete a Voice Mail Group:
1. Access the Voice Mail Group window as described on page 27.
2. Click the Change button in the Voice Mail Group Edit window to
open the Change Group window.
3. Click the Clear button to deselect all extensions.
4. Click OK to save and exit.
When you empty a group of members, the group is deleted.
N-TeliView
N-TeliView 4.0 User Guide 29
Monitoring Extension Activity
Monitoring Extension Activity
If your extension’s configuration in the NCS Ware Administrator provides
for it, you can monitor the activity on other extensions.
If you’re a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or, for another example,
you might use monitoring capability to cover calls for a co-worker, since
you can click the ringing telephone icon in the monitor list and take the coworker’s call.
Figure 20. Monitor window
Choosing Extensions to Monitor
Open the Monitor window by clicking the Monitor button in the
N-TeliView main window. This allows you to view the status of any
extensions or workgroup that your extension configuration allows you to
monitor.
Choose extensions you wish to monitor by clicking the Change button and
selecting or deselecting the check box next to the extensions you want to
monitor or stop monitoring, respectively.
30 N-TeliView 4.0 User Guide
Choosing Extensions to Monitor
Also, if you want to monitor extensions recently added to your extension’s
monitoring list in the NCS Ware Administrator, click the Change button
and select the extensions.
Selecting a group entry displays all the workgroup members in the
monitoring window. Deselecting a group entry takes all workgroup
member extensions out of the display.
Reading the Monitor List
In the monitor list, each selected extension is listed along with its State,
Number, Name, and Group (workgroup), which shows only if the call is
coming into to a workgroup.
The state can be one of the following:
• Idle—the extension is not in use. You can click the State field of an
idle extension to have N-TeliView connect you to that extension.
• Connected—the extension is in use.
• Ringing—the telephone on the extension is ringing. You can click the
status box of that extension to answer a call from your own extension.
• Conference—the extension in on a conference call
• Voice Mail—the extension is in voice mail.
• Auto Attendant—the extension is connected to an Auto Attendant
• Holding - the extension is on hold
Calling or Picking Up Calls
If a monitored extension is in an idle state, click the extension’s State field
to ring that extension.
If the monitored extension is in a ringing state, click the State field to pick
up that call.
N-TeliView
N-TeliView 4.0 User Guide 31
Monitoring Extension Activity
Viewing the Call History
Click the History tab in the Monitor window to view an informational
history of handled calls.
Figure 21. History window
The list in the History window displays the following fields:
• Number—the extension or phone number. Upward arrow icons
indicate outgoing calls; downward arrows indicate incoming calls
Clicking the Number field dials that number.
• Name—Caller ID information, if available; or, Caller Unknown.
• Time—the call’s date and time.
This history data is sorted by last disconnected and not in
the order the call was received. It is therefore possible to
have a record with an earlier timestamp followed by a
record with a later timestamp.
Also, the timestamp for call data is based on the client system, while
the timestamp for voice mail messages is from NCS Serv. Thus, the
times displayed here may not match those in the voice mail view in the
main window.
• Duration—the length of time of each call.
• DNIS—displays DNIS digits collected, if available.
• Group— the extension’s workgroup number, if available.
• Memo—a note attached to the call. You can add memos by selecting
the Memo button to open a window to create a note.
32 N-TeliView 4.0 User Guide
Viewing the Call History
Deleting Logs
To delete a specific call log entry, click the entry to select it, then click
Delete. Or, right click the entry and select Delete.
To clear the entire call log, click Delete All, or right click any entry and
select Delete All.
Placing Calls from the History List
To call a number or extension in the list, click the number.
Attaching a Memo to an Entry
To attach a memo to a history list entry, click the entry to select it, then
click the Memo button to open a Memo dialog box. Create the memo in the
Memo text box, then click OK.
Printing a History Log
Click the Print button to print the log.
N-TeliView
N-TeliView 4.0 User Guide 33
Monitoring Extension Activity
34 N-TeliView 4.0 User Guide
Chapter 4
Configuring Your Station Features
You can configure the following settings and options by clicking the
Config button in the main window to open the Config window.
• General Info—password, default trunk access, and other settings.
• N-TeliFind, One Number Access—forwarding of specific incoming
calls. This is available only when your extension configuration is set
up to allow use of N-TeliFind, One Number Access.
• Call Handling—forwarding, busy call, and no-answer call handling.
• Message Notify—how and when to notify yourself about incoming
voice messages.
• Station Speed—your personal speed dial numbers
• System Speed—you can view and edit the name and comments, but
the not the number itself, of system speed dial numbers.
Options are disabled if they are not available. For example
N-TeliFind, One Number Access, must be enabled in the
NCS Ware Administrator. Further, if you don’t enable
N-TeliFind as a Call Handling option, you can’t set up and use
this feature.
Configuration
Apply Button and OK Button
In the Configuration windows, you’ll see two buttons that save your
changes: the Apply button and the OK button.
• The Apply button saves your changes and lets you continue in the
current window.
• The OK button saves your changes and closes the current window.
N-TeliView 4.0 User Guide 35
Configuring Your Station Features
General Information
Figure 22. General Info configuration
The General Info tab is the window you see when you first click the Config
button in the N-TeliView main window to open the Config window.
In this window, you can edit your password, the default trunk access code,
voice mail settings, Center audio and video behavior, and external database
access options.
Default Trunk Access
The trunk access codes are defined in the NCS Ware Administrator. When
you get an incoming call over multiple trunks and cannot issue a return call,
the system will automatically select the default trunk access code to place
your call.
36 N-TeliView 4.0 User Guide
General Information
Voice Mail Play Options
You can choose to play your messages on your telephone set, or play them
on your sound card and speakers. If you choose to play them on your sound
card, you have another choices: you can choose to play the message as it
downloads, or to download it completely and play it on an external media
player.
Screen Pop and Auto Close
Select the Screen Pop check box if you want a N-TeliView window to pop
up on your screen when you have a call. You can then click a call to take it
or perform other N-TeliView actions. For N-TeliView to pop up, you
cannot have closed the application entirely, but it can be minimized.
Select the Auto Close check box to have N-TeliView close the popup
window once you have finished with the call.
Accessing Databases
N-TeliView can access phone numbers from your Microsoft Outlook, ACT
or Goldmine database. During installation, the install program read which
applications you have installed on your PC.
In the drop down list under Use Database, select the database you want to
use. You have these additional options:
Configuration
• Select the Screen Pop check box to have a database contact window
pop up when you receive a call from someone for whom you have a
record in the database contact directory.
• Select the Dial-by-Name check box enable access to the names in the
database directory when you dial. With this option enabled, the names
and their associated numbers in your Outlook, ACT or GoldMine
directory are added to the contact list in the dial pad window.
• Select the Update database right now check box to refresh the data
N-TeliView accesses from the database.
N-TeliView 4.0 User Guide 37
Configuring Your Station Features
Call Handling
Click the Call Handling tab in the Config window to configure incoming
call handling for your extension.
Figure 23. Call Handling configuration
Forwarding All Calls
If you want to forward calls to an external number, select a trunk access
code in the drop-down list, then begin with the outside trunk or route access
digit and any long distance prefix digits such as 1 and area code.
If you want to use N-TeliFind, One Number Access, see page 40.
There is a “1-hop” limit to call forwarding. For example, ext. 101 forwards
to ext. 102, and Ext. 102 forwards to ext. 103. A call to ext. 101 will ring
ext.102 but will not re-forward to ext. 103 because of the 1-hop limit.
Instead, if ext.102 does not answer, the call is sent to ext.101’s voice mail.
38 N-TeliView 4.0 User Guide
Call Handling
Forwarding to a Pager Not Recommended
Forwarding calls to a pager is possible but not recommended since callers
will only hear what is heard when calling a pager and will not know to enter
a return phone number unless instructed.
Do Not Disturb
If you select Enable Do Not Disturb, all incoming calls are forwarded to
voice mail.
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle incoming
calls when you’re already on the telephone or when you can’t answer the
telephone, for example, when you’ve enabled the Do Not Disturb state.
If want to use the Auto Attendant and you don’t know the number of the
phrase or menu you want to use, check with your system administrator.
One busy-call handling option, Place call in queue is available only if
queueing is enabled for you or for your workgroup.
Number of Rings Before Forwarding
Configuration
This setting is pertains to almost all the options on this page: the number of
times the telephone should ring before the system decides to forward the
call to an extension, voice mail, or the Auto Attendant.
N-TeliView 4.0 User Guide 39
Configuring Your Station Features
N- TeliFind, One Number Access
If you are expecting calls that you want to receive regardless of where you
are, you can have the system send the call to you by dialing pre-determined
numbers based on a pre-determined schedule.
When N-TeliFind, One Number Access, is active and a call comes in to
your extension, the system checks to see if the number represents a call you
want to receive. If it finds a match, it calls you at the number you specified.
N-TeliFind depends on the ability to identify the incoming call by the
Caller ID. If the system can’t identify the call, it can’t make a match.
If the system is unable to connect the call, the caller is sent into the user’s
voice mail.
Before You Set Up N-TeliFind, One Number Access
Before you use N-TeliFind, you need to make sure your call handling
settings are appropriate (see page 43).
Also, N-TeliFind, One number Access must be enabled in the NCS Ware
Administrator. Note that to use N-TeliFind to forward to outside lines, that
feature must also be enabled as an Extension Configuration restriction in
the Administrator. Check with your system administrator if you have
questions about these settings.
All system and extension call restrictions apply for N-TeliFind, One
Number Access. For example, if Do Not Disturb is enabled, the call will
go into voice mail and not to the access number you specified. So if you
want to use N-TeliFind, make sure Do Not Disturb is disabled. Or if the line
is busy, the call will be handled according to the extension’s Busy Call
Handling configuration.
40 N-TeliView 4.0 User Guide
N-TeliFind, One Number Access
Accessing N-TeliFind, One Number Access Setup
After you set the call handling options, click the One Number Access tab
in the Config window to open the One Number Access window in which
you set N-TeliFind options:
Configuration
Figure 24. N-TeliFind, One Number Access window
Determine the times you want to be available to N-TeliFind callers. This
can be at all times, during business hours, during non-business hours, or
during schedule-based access.If you select the Enable schedule based
access option, a dialog box pops up so that you can set the schedule:
N-TeliView 4.0 User Guide 41
Configuring Your Station Features
Figure 25. Schedule dialog box
Using this dialog box, you can set up to four different schedules. You
can enable or disable each schedule by selecting or deselecting its
check box.
• Enable the Verify Caller ID check box and then specify the incoming
phone numbers to activate N-TeliFind. If N-TeliFind, One Number
Access finds one of these numbers on an incoming call, it will send the
call on to you.
Caution: If no numbers ar e enter ed in the Caller ID verification fields
and N-TeliFind is enabled, it is made available to every caller.
You can enter up to ten phone numbers in the Caller ID verification
fields. For local numbers, use 7 digits. For long distance numbers, use
10 digits—area code + local number.
Using a Password
You can also enter a password number such as “5555” so that a caller
who knows this password can use N-TeliF ind to find you , regardless
of where they are calling from. Tell the caller the caller to dial 1 dur-
ing your personal greeting and then enter the password.
• Select the Forwarding Numbers to be used by the system to find you
when N-TeliFind is active. You can set up to four different numbers—
extensions or outside numbers. For outside numbers, use the dropdown list to select the trunk access code you want to use.
When N-TeliFind is active, the system dials the forwarding
number(s) in the order from Forwarding Number 1 through
Forwarding Number 4. (This number order does not
correspond to the Schedule order—Forward Number 2 is not used first
during Schedule Number 2.
42 N-TeliView 4.0 User Guide
Message Notifications
Message Notifications
Click the Message Notify tab in the Config window to establish how and
when you want to be notified about incoming voice messages.
Configuration
Figure 26. Message Notification options
Use this window to set the notification options:
• The types of messages on which you want to be alerted: none, urgent
messages only, all voice messages, or all voice messages and email
too.
• Schedule—during what hours you want to be alerted.
• How and where to notify you—in the Message Notification by
Calling a… options, if you chose to use an outside number, use the
drop-down list to select the trunk access you want to use.
N-TeliView 4.0 User Guide 43
Configuring Your Station Features
Station Speed Dialing Setup
Click the Station Speed tab in the Config window to assign and store up to
20 Station IDs—speed dial entries.
When you add a number, all relevant prefix digits such as trunk or route
access number, the long distance prefix 1 and area codes must precede an
outside phone number. Station speed dial numbers are also set up by using
the #25 feature code on your telephone set.
Figure 27. Station Speed Dialing setup
44 N-TeliView 4.0 User Guide
Station Speed Dialing Setup
Adding or Editing Station Speed Entries
1. Click a Station ID to select it.
2. Click the Edit button.
3. When the Dial Setting dialog box appears, add or edit the Number.
Optionally, to aid your memory, add or edit the Name and Comment.
Figure 28. Dial Setting dialog box, for Speed Dial Numbers
4. Click OK.
After you have entered and saved the speed dial number, the number is also
displayed and can be used in the Dialing Pad window in the Station Speed
panel, as shown in Figure 6 on page 17.
Configuration
Deleting Station Speed Entries
To delete a speed dial number, click the Station ID and click Edit to open
the Dial Setting dialog box. Click Clear and then click OK.
System Speed Dialing
Click the System Speed tab in the Config window to view the System
Speed Dial entries. System speed dial numbers are set up in NCS Admin,
the NCS Ware Administrator. In N-TeliView, you can view and edit the
names and comments in order to make the numbers more familiar, but not
the number itself.
To edit the name or comment, select the Station ID and click Edit to open
a Dial Setting dialog box as shown in Figure 28. Modify the Name or
Comment, then click OK.
The number is also displayed and can be used in the Dialing Pad window
in the System Speed panel, as shown in Figure 6 on page 17.
N-TeliView 4.0 User Guide 45
Configuring Your Station Features
46 N-TeliView 4.0 User Guide
Index
Index
A
AA state 11
ACT 5, 37
advanced database option 38
Apply button 35
auto attendant 21
by name 18
by name search 19
by number 17
keyboard dialing pad 18
speed dial 19
using the mouse 18
dialing window (dial pad) 17
dialtone state 11
distribution lists 27
Do Not Disturb 39
B
busy call handling 39
Busy state 11
C
call handling 17–22
configuration 38
call history 32
call holding 19
Call Pending state 11
call states, defined 11
call transfer 20
call waiting 20
calls list 16
conference call 21
Conference state 11
configuration 35–45
call handling 38
general 36
message notification 43
N-TeliFind 40
One Number Access 40
station speed dialing 44
connected state 11
D
databases 5
advanced options 38
deleting
logs 33
dial-by-name 38
dialing
E
Error call state 11
error messages 12
exit 10
external databases 5
F
flash button 19
forwarding all calls 38
forwarding voice mail 26
G
general configuration 36
GoldMine 5, 37
H
handling calls 17–22
hiding Center window 10
history logs 32
history window 32
hold button 19
hold pending state 11
hold state 11
I
Idle state 11
installation requirements 1
IP extension 9
L
licenses 2
Index
N-TeliView 4.0 User Guide 47
Index
logging in remotely 9
M
Microsoft Outlook 5, 37
minimize 10
monitor window 30
monitoring 30–33
mouse dialing 18
Music on Hold state 11
N
NetMeeting 38
no answer handling 39
notifications 43
N-TeliFind
password 42
N-TeliFind configuration 40
N-TeliFind, One Number Access
Setup 41
N-TeliView
configuration 35–45
main window 15
O
OK button 35
One Number Access
configuration 40
P
pager, and forwarding 39
Park state 11
password
N-TeliFind 42
Play state 11
pop-up windows 10
proceeding state 11
R
Record state 11
Ringback state 11
ringing state 11
S
saving changes 35
screen pop 10, 38
search by name 19
session licensing 2
speed dial 19
state column 20
station speed dialing
configuration 44
system requirements 1
system speed dialing 45
T
Telephone ii
telephone icon 10
transfer calls 20
transfer to auto attendant 21
transfer to voice mail 20
transferring calls to voice mail 21
Troubleshooting IP Connectivity 9
U
uninstall 5
upgrade 2
V
Verify Caller ID 42
VM Service 3
voice mail 20, 23–29
forwarding 26
playing 24
voice mail group 27
voice mail state 11
W
warranty v
web-based calls 38
Windows tray 10
48 N-TeliView 4.0 User Guide
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