NEC ncs cdr search User Guide

CDR Search

User Guide

Release 4.0

Part No. 77000CDR02

April 2001

Printed in the U.S.A. (2106)

WARNING!

Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know of
any telecommunications system that is immune to this type of criminal activity. NEC
America will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although NEC America has
designed security features into its products, it is your sole responsibility to use the
security features and to establish security practices within your company, including
training, security awareness, and call auditing.

NOTICE

While every effort has been made to ensure accuracy, NEC America will not be liable
for technical or editorial errors or omissions contained within the documentation. The
information contained in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the NEC
America License Agreement.

NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT. 06484
Telephone: [phone]
Fax: [phone]
Web site: cng.nec.com

TRADEMARKS

NEC, NCS Serv, NCS Ware, Extended Caller ID, N-TeliTouch, NCS Link, NCS
Console, NCS Admin and N-TeliCall are trademarks or registered trademarks of
NEC.

All other brand names mentioned are trademarks or registered trademarks of their
respective manufacturers.

Copyright © NEC America 2001. All rights reserved.
Printed in U.S.A.

4502-0001-A1

NCS Serv

4.0 User Guide

Table of Contents

Contents

CDR Search 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

CDR Search vs. WG CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installing CDR Search on a Client System . . . . . . . . . . . . . . . . . . . 1

Administrator Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Running a CDR Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

WorkGroup Supervisor Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Running a Workgroup CDR Search . . . . . . . . . . . . . . . . . . . . . . . . 10

The Summary Window (Search Results) . . . . . . . . . . . . . . . . . . . . 12

Getting Call Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Deleting Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Exporting Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printing Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Uninstalling CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CDR Search

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Table of Contents

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CDR Search

4.0 User Guide

CDR Search vs. WG CDR Search

CDR Search 4.0

CDR Search 4.0 is a separate client application that allows the system
administrator or workgroup supervisor to search a Call Detail Reporting
database. This database amy be either internal (DBF) or external (SQL).
You can install CDR Search on either the NCS Serv server or on an
administrator client desktop. CDR Search works only with NCS Ware
Release 4.0.

CDR Search vs. WG CDR Search

CDR client offers two ways to search call records.

•

CDR Search

incoming or outgoing. To perform this search, you must log in as the
administrator.

•

WG CDR Search

perform this search, you can log in as the administrator or as a
workgroup supervisor.

To perform a supervisor search, Center 4.0 must be installed on the
NCS Serv system.

allows you to define a search by the type of call—

allows you to specify a search by workgroup. To

CDR Search

Installing CDR Search on a Client System

Make sure NCS Ware Release 4.0 has been installed on the NCS Serv
system and the link to TCP/ IP is enabled before continuing with CDR
Search setup.

1. Log in to the client machine using a domain account and make sure it
is connected to the network on which NCS Serv is running.

2. Exit any/all Windows applications.

3. Insert the CDR Search CD into the CD ROM drive.

4. Run the
NCS Ware or Center CD ROM. Follow the step by step installation
instructions as they appear on the screen. (If your system does not have
DCOM 95 installed already, it will be installed automatically.)

5. On Windows 95, you’ll need to reboot your computer.

Setup.exe

program in the

CDR\CDRSearch

CDR Search

folder.on your

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CDR Search 4.0

You are now ready to log in to CDR Search as the administrator or as a
workgroup supervisor.

Administrator Log In

Before you log in

When you log in for the first time, you need to know either the IP address
or the name of the server you’ll be linking to. (If you use the server name
rather than the IP address, CDR Search replaces the name with the IP
address the next time you log in.)

To obtain the NCS Serv IP address, ask your IT administrator.

If you are connecting to the Internet through a modem
connection, before you log in, establish a session connection
from your PC to your Internet Service Provider. To access the

NCS system from the internet, NT Option Pack with IIS must be installed.

Logging in

1. From the Windows

4.0 CDR Search 4.0

Figure 1. Login window

2. Enter the IP address or name of the NCS Serv server.

3. Enter your

2

CDR Search

Extension

4.0 User Guide

Start

menu, select

. The Login window appears.

and

Password

Programs

.

CDR Search

Administrator Log In

Optionally, you can check the

Save password

check box to store your

log in password for the next time you access CDR Search.

4. Select the database containing the data you want to access:

•

Internal database

•

External database

—DBF database on the NCS Serv server

—SQL database set up to log call records
This option is available only when the external logger
service is installed on the SQL Server, and External CDR
Logging is enabled (NCS Admin’s System Configuration

dialog | Call Reports tab). Refer to the NCS Ware System

Administration Manual for more information.

5. Click OK to open the User Mode window.

Figure 2. User Mode window

6. Select Administrator login, and click OK to open the CDR Search
main window.

CDR Search permits only one administrator extension.
This extension is set in NCS Admin’s System

Configuration dialog, on the General tab, in the Manager
Extension field. Refer to the NCS Ware System Administration

Manual for more information.

CDR Search

CDR Search

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