Page 1
CDR Search
User Guide
Release 4.0
Part No. 77000CDR02
April 2001
Printed in the U.S.A. (2106)
Page 2
WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know of
any telecommunications system that is immune to this type of criminal activity. NEC
America will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although NEC America has
designed security features into its products, it is your sole responsibility to use the
security features and to establish security practices within your company, including
training, security awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, NEC America will not be liable
for technical or editorial errors or omissions contained within the documentation. The
information contained in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the NEC
America License Agreement.
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT. 06484
Telephone: 203-926-5400
Fax: 203-929-0535
Web site: cng.nec.com
TRADEMARKS
NEC, NCS Serv, NCS Ware, Extended Caller ID, N-TeliTouch, NCS Link, NCS
Console, NCS Admin and N-TeliCall are trademarks or registered trademarks of
NEC.
All other brand names mentioned are trademarks or registered trademarks of their
respective manufacturers.
Copyright © NEC America 2001. All rights reserved.
Printed in U.S.A.
4502-0001-A1
NCS Serv
4.0 User Guide
Page 3
Table of Contents
Contents
CDR Search 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
CDR Search vs. WG CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing CDR Search on a Client System . . . . . . . . . . . . . . . . . . . 1
Administrator Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Running a CDR Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
WorkGroup Supervisor Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Running a Workgroup CDR Search . . . . . . . . . . . . . . . . . . . . . . . . 10
The Summary Window (Search Results) . . . . . . . . . . . . . . . . . . . . 12
Getting Call Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Deleting Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Exporting Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printing Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Uninstalling CDR Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CDR Search
4.0 User Guide
i
Page 4
Table of Contents
ii
CDR Search
4.0 User Guide
Page 5
CDR Search vs. WG CDR Search
CDR Search 4.0
CDR Search 4.0 is a separate client application that allows the system
administrator or workgroup supervisor to search a Call Detail Reporting
database. This database amy be either internal (DBF) or external (SQL).
You can install CDR Search on either the NCS Serv server or on an
administrator client desktop. CDR Search works only with NCS Ware
Release 4.0.
CDR Search vs. WG CDR Search
CDR client offers two ways to search call records.
•
CDR Search
incoming or outgoing. To perform this search, you must log in as the
administrator.
•
WG CDR Search
perform this search, you can log in as the administrator or as a
workgroup supervisor.
To perform a supervisor search, Center 4.0 must be installed on the
NCS Serv system.
allows you to define a search by the type of call—
allows you to specify a search by workgroup. To
CDR Search
Installing CDR Search on a Client System
Make sure NCS Ware Release 4.0 has been installed on the NCS Serv
system and the link to TCP/ IP is enabled before continuing with CDR
Search setup.
1. Log in to the client machine using a domain account and make sure it
is connected to the network on which NCS Serv is running.
2. Exit any/all Windows applications.
3. Insert the CDR Search CD into the CD ROM drive.
4. Run the
NCS Ware or Center CD ROM. Follow the step by step installation
instructions as they appear on the screen. (If your system does not have
DCOM 95 installed already, it will be installed automatically.)
5. On Windows 95, you’ll need to reboot your computer.
Setup.exe
program in the
CDR\CDRSearch
CDR Search
folder.on your
4.0 User Guide
1
Page 6
CDR Search 4.0
You are now ready to log in to CDR Search as the administrator or as a
workgroup supervisor.
Administrator Log In
Before you log in
When you log in for the first time, you need to know either the IP address
or the name of the server you’ll be linking to. (If you use the server name
rather than the IP address, CDR Search replaces the name with the IP
address the next time you log in.)
To obtain the NCS Serv IP address, ask your IT administrator.
If you are connecting to the Internet through a modem
connection, before you log in, establish a session connection
from your PC to your Internet Service Provider. To access the
NCS system from the internet, NT Option Pack with IIS must be installed.
Logging in
1. From the Windows
4.0 CDR Search 4.0
Figure 1. Login window
2. Enter the IP address or name of the NCS Serv server.
3. Enter your
2
CDR Search
Extension
4.0 User Guide
Start
menu, select
. The Login window appears.
and
Password
Programs
.
CDR Search
Page 7
Administrator Log In
Optionally, you can check the
Save password
check box to store your
log in password for the next time you access CDR Search.
4. Select the database containing the data you want to access:
•
Internal database
•
External database
—DBF database on the NCS Serv server
—SQL database set up to log call records
This option is available only when the external logger
service is installed on the SQL Server, and External CDR
Logging is enabled (NCS Admin’s System Configuration
dialog | Call Reports tab). Refer to the NCS Ware System
Administration Manual for more information.
5. Click OK to open the User Mode window.
Figure 2. User Mode window
6. Select Administrator login, and click OK to open the CDR Search
main window.
CDR Search permits only one administrator extension.
This extension is set in NCS Admin’s System
Configuration dialog, on the General tab, in the Manager
Extension field. Refer to the NCS Ware System Administration
Manual for more information.
CDR Search
CDR Search
4.0 User Guide
3
Page 8
CDR Search 4.0
Running a CDR Search
The CDR Search main window has two tabs: WG CDR and CDR.
Logging in as the administrator enables you to run either a CDR search
or a WG CDR search (explained on page 10).
Figure 3. CDR tab of the CDR Search main window
1. Select the time range for the search:
•
User Define
the ten previous days. Edit the date and time for a custom range.
•
Today
•
Last 7 Days
2. Select the Type of search:
•
Calls & Messages
•
Calls
•
Messages
•
All Trunks Busy
4
CDR Search
—The From/To fields default to a range that includes
—Sets the From/To fields to the current date
—Sets the From/To range to the previous 7 days
—Calls either answered or directed to voice mail
—Calls answered by a human
—Calls directed to voice mail
—Outbound Calls aborted due to busy signals
4.0 User Guide
Page 9
3. Define the type of calls in the Caller/Callee fields:
•
All
—searches for both incoming and outgoing calls
•
To search for outgoing calls only—
Set Caller to Extension and
Callee to Trunk, then enter the appropriate numbers.
•
To search for incoming calls only—
Set Caller to Trunk and
Callee to Extension, then enter the appropriate numbers.
4.
To search for a Tenant
5.
To search for an Account Code
, enter the name in the field provided.
, enter the code in the field provided.
6. Select to Sort by:
•
Date/Time
—sorts day-by-day (or hour-by-hour if you select Today
as the time range for the search)
•
Extension
•
Trunk
7. Click
cancel the search, click
—sorts by extension
—sorts by trunk
Search
. During the search, a progress window appears. To
Cancel
.
Running a CDR Search
CDR Search
Figure 4. Search progress bar
8. Search results appear in the Summary window. Refer to page 12 for
details on working with search results.
CDR Search
4.0 User Guide
5
Page 10
CDR Search 4.0
WorkGroup Supervisor Log In
Before you log in
When you log in for the first time, you need to know either the IP address
or the name of the server you’ll be linking to. (If you use the server name
rather than the IP address, CDR Search replaces the name with the IP
address the next time you log in).
To obtain the NCS Serv IP address, ask your IT administrator.
If you are connecting to the Internet through a modem
connection, before you log in, establish a session connection
from your PC to your Internet Service Provider.
To log in as a workgroup supervisor, the Center option-pack license must
be installed on the NCS Serv server. For information on obtaining a license,
please contact your Authorized NEC dealer.
Logging in
1. From the Windows
4.0 CDR Search 4.0
Figure 5. Login window
2. Enter the IP address or name of the NCS Serv server.
3. Enter your
6
CDR Search
Extension
4.0 User Guide
Start
menu, select
. The Login window appears.
and
Password
Programs
.
CDR Search
Page 11
WorkGroup Supervisor Log In
Optionally, you can check the
Save password
check box to store
your log in password for the next time you access CDR Search.
4. Select the database containing the data you want to access:
•
Internal database
•
External database
—DBF database on the NCS Serv server
—SQL database set up to log call records
This option is available only when the external logger
service is installed on the SQL Server, and External CDR
Logging is enabled (NCS Admin’s System Configuration
dialog | Call Reports tab). Refer to the NCS Ware System
Administration Manual for more information.
5. Click OK to open the User Mode window.
Figure 6. User Mode window
CDR Search
CDR Search
4.0 User Guide
7
Page 12
CDR Search 4.0
6. Select Workgroup supervisor login, and click OK.
Figure 7. The Password window
7. Select the workgroups you want, enter the password for each, and click
OK
to open the CDR Search main window.
8
CDR Search
If you type an invalid password, the Password window
reappears. A red X appears before the problem
workgroup (s). Re-enter the password and click OK.
4.0 User Guide
Page 13
WorkGroup Supervisor Log In
If the password remains incorrect, CDR Search eliminates the
workgroup from CDR Search main window.
CDR Search
Figure 8. Incorrect password window
CDR Search
4.0 User Guide
9
Page 14
CDR Search 4.0
Running a Workgroup CDR Search
The CDR Search main window has two tabs: WG CDR and CDR. Logging
in as a workgroup supervisor enables you to run only the WG CDR search.
Logging in as the administrator enables you to run the CDR search as well.
(Refer to page 4.)
Figure 9. WG CDR tab of the CDR Search window
1. Select the time range for the search:
•
User Define
the ten previous days. Edit the date and time for a custom range.
•
Today
•
Last 7 Days
2. Select the
•
Calls & Messages
•
Calls
•
Messages
All Trunks Busy
•
•
Agent Login/out
workgroup member extension numbers.
10
CDR Search
—The From/To fields default to a range that includes
—Sets the From/To fields to the current date
—Sets the From/To range to the previous 7 days
Type
of search:
—Calls either answered or directed to voice mail
—Calls answered by a human
—Calls directed to voice mail
—Calls aborted due to busy signals
—Calls sorted by the login/out times of
4.0 User Guide
Page 15
Running a Workgroup CDR Search
3. If desired, select the Workgroup whose call records you want to
search.
4. In the Search by field, select one of the options listed below, then type
the appropriate information in the underlying text box.
• Extension—searches by extension.
• Phone Number—searches by caller number.
• User Data—Searches any information in the User Data fields in the
call records. The User Data field contains information culled from
Form Data, IVR, and URL history.
The Search by fields are all automatically wildcarded.
That is, if you type "5" as the extension, CDR Search
returns all extensions beginning with that digit.
5. To search for a Tenant, enter the name in the field provided.
6. To search for an Account Code, enter the code in the field provided.
7. Select to Sort by:
• Date/Time—sorts day-by-day (or hour-by-hour if you select Today
as the time range for the search).
• Agent—sorts by agent
• Workgroup—sorts by workgroup
• Trunk—sorts by trunk
8. Click Search. During the search, a progress window appears. To
cancel the search, click Cancel.
CDR Search
Figure 10. Search progress bar
9. Search results appear in the Summary window. Refer to the following
section for details on working with search results.
CDR Search
4.0 User Guide 11
Page 16
CDR Search 4.0
The Summary Window (Search Results)
The summary window displays the results of your search.
Figure 11. The summary window displays search results
Summary window buttons
• The Detail button opens the Detail window for a selected call. Refer to
the following section for details.
• The Delete button deletes selected calls. Refer to page 14 for details.
• The Export button exports selected calls to a csv (comma delimited)
file. Refer to page 15 for details.
• The Print button prints the selected calls. Refer to page 16 for details.
12 CDR Search 4.0 User Guide
Page 17
Getting Call Details
Getting Call Details
From the Summary window, you can drill down for detailed information
on a call record.
The Summary window
1. To open the
Detail window,
select a record
and click Detail.
The Detail window
CDR Search
2. To open the Record
window, Double-click
a record in the Detail
window.
3. To view raw data, click
Schema. Click Schema
again to return to the
record view.
The Record window
CDR Search 4.0 User Guide 13
Page 18
CDR Search 4.0
Deleting Records
You can delete records from the Summary and Detail windows.
To delete records
1. Do one of the following:
• To delete all records, click Delete. In the Select window that
appears, select Delete all records.
• To delete specific records, select the records you want, then click
Delete. In the Select window that appears, select Delete only
selected records.
Figure 12. Deleting selected records from the Summary window
2. Click OK.
14 CDR Search 4.0 User Guide
Page 19
Exporting Records
Exporting Records
You can export records in CSV (comma delimited) format from the
Summary, Detail and Record windows.
To export records
1. Do one of the following:
• To export all records, click Export. In the Select window that
appears, select Export All Records.
• To export specific records, select the records you want, then click
Export. In the Select window that appears, select Export only
selected records.
CDR Search
Figure 13. Exporting selected records from the Summary window
2. Click OK to open the Save As dialog box.
CDR Search 4.0 User Guide 15
Page 20
CDR Search 4.0
Printing Records
You can print records from the Summary, Detail and Record windows.
To print records
1. Do one of the following:
• To print all records, click Print. In the Select window that appears,
select Print out all records.
• To print specific records, select the records you want, then click
Print. In the Select window that appears, select Print out only
selected records.
Figure 14. Printing selected records from the Summary window
2. Click OK to open the Windows Print dialog.
16 CDR Search 4.0 User Guide
Page 21
Uninstalling CDR Search
Uninstalling CDR Search
1. From the Windows Start menu, select Programs CDR Search
4.0 Uninstall CDR Search 4.0.
2. Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.
Alternatively
1. In the Control Panel, select Add/Remove Programs.
2. Choose CDR Search 4.0 and click the Add/Remove or Change/
Remove button, depending on which version of Windows you are
running.
3. Click OK to in the dialog box to confirm you want to remove the
service, and respond to any additional prompts.
CDR Search
CDR Search 4.0 User Guide 17
Page 22
CDR Search 4.0
18 CDR Search 4.0 User Guide
Loading...