Page 1
10.021.01-104.01
Express5800/R120d-1M, R120d-2M
EXP291, 292
Maintenance Guide
Model Number: R120d-1M N8100-1794F
Chapter 1 Maintenance
Chapter 2 Convenient Features
NEC Express Server
Express5800 Series
R120d-2M N8100-1793F
Chapter 3 Appendix
April 2012, First Edition
© NEC Corporation 2012
Page 2
Documents Provided with This Product
2
PDF
Precautions for Use
Describes points of caution to ensure the safe use of this server.
Getting Started
Describes how to use this server, from unpacking to operations.
PDF
options, connection of peripheral devices,
PDF
important information for
ESMPRO and
PDF
PDF
Provides the detail of NEC ESMPRO, Universal RAID Utility, and the other features.
Documents Provided with This Product
Documents for this product are provided as accompanying booklets ( ) and as electronic manuals (
within EXPRESSBUILDER DVD (
EXPRESSBUILDER
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional
).
Read these cautions before using this server.
Refer to this guide as you begin for an overview of this server.
and ideal location for this server
) stored
Chapter 3: Setting Up Your Server System BIOS configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and
installation
Chapter 2: Installing the Bundled
Software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Convenient Features Useful features and the detail of system BIOS settings, RAID
Chapter 3: Appendix Error messages and Windows Event Logs
Other documents
Installation of bundled software, such as NEC
Universal RAID Utility
Configuration Utility, and EXPRESSBUILDER
Express5800/R120d-1M, R120d-2M Maintenance Guide
Page 3
3
Contents
Contents
Documents Provided with This Product ................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Notations Used in This Document ......................................................................................................................... 6
Notations used in the text .............................................................................................................................. 6
Optical disk drives ......................................................................................................................................... 6
Hard disk drives ............................................................................................................................................ 6
Removable media ......................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ........................................................................................... 7
Trademarks ........................................................................................................................................................... 8
Regulatory Notices ................................................................................................................................................ 9
Warnings and Additions to This Document .......................................................................................................... 10
Latest editions ............................................................................................................................................. 10
Maintenance ........................................................................................................................................................ 11
1.
Transfer, Movement, and Disposal .............................................................................................................. 12
1.1
Transfer to a Third Party .................................................................................................................. 12
1.2
Disposal of the Server and Consumables ........................................................................................ 13
1.3
Regarding the Transportation of This Server ................................................................................... 13
1.4
Moving and Storing .......................................................................................................................... 13
2.
Daily Maintenance....................................................................................................................................... 15
2.1
Checking and Applying Updates ...................................................................................................... 15
2.2
Checking Alerts ................................................................................................................................ 15
2.3
Checking STATUS LED ................................................................................................................... 16
2.4
Backup ............................................................................................................................................. 16
2.5
Cleaning........................................................................................................................................... 16
2.5.1 Cleaning the server ............................................................................................................ 17
2.5.2 Cleaning the tape drive ...................................................................................................... 17
2.5.3 Cleaning the keyboard and mouse .................................................................................... 17
3.
User Support ............................................................................................................................................... 18
3.1
Maintenance Services ..................................................................................................................... 18
3.2
Before Asking for Repair .................................................................................................................. 18
4.
Collecting Failure Information ..................................................................................................................... 19
4.1
Collecting Event Logs ...................................................................................................................... 19
4.1.1 Windows Server 2008 R2 / Windows Server 2008 ............................................................ 19
4.1.2 Windows Server 2003 R2 x64 Edition / Windows Server 2003 ......................................... 19
4.2
Collecting Configuration Information ................................................................................................ 20
4.3
Collecting User-Mode Process Dump (Dr. Watson Diagnostic Information) .................................... 20
4.4
Collecting Memory Dump................................................................................................................. 20
5.
Troubleshooting .......................................................................................................................................... 21
5.1
Upon Power On to the End of POST ............................................................................................... 21
5.2
Upon Starting EXPRESSBUILDER .................................................................................................. 23
5.3
Upon Installing OS ........................................................................................................................... 25
5.4
When OS is Started ......................................................................................................................... 28
5.5
When STOP Error Occurs ............................................................................................................... 30
5.6
When Operating a RAID System ..................................................................................................... 30
5.7
When Using Internal Devices and Other Hardware ......................................................................... 33
5.8
When OS is in Operation ................................................................................................................. 35
5.9
When EXPRESSBUILDER is Started on Windows .......................................................................... 37
Express5800/R120d-1M, R120d-2M Maintenance Guide
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Contents
4
5.10
For Bundled Software ...................................................................................................................... 37
5.11
For Optical Disk Drives .................................................................................................................... 38
5.12
When Power Off .............................................................................................................................. 38
6.
Windows System Recovery ........................................................................................................................ 39
6.1
Recovery of Windows Server 2008 R2 and Windows Server 2008 ........................................................ 39
6.2
Recovery of Windows Server 2003 R2 x64 Edition and Windows Server 2003..................................................... 39
7.
Resetting and Clearing the Server .............................................................................................................. 40
7.1
Software Reset ................................................................................................................................ 40
7.2
BMC Reset ...................................................................................................................................... 40
7.3
Forced Shutdown ............................................................................................................................. 41
7.4
Clearing BIOS Settings (CMOS Memory) ........................................................................................ 42
8.
System Diagnostics..................................................................................................................................... 45
8.1
Test Items ........................................................................................................................................ 45
8.2
Startup and Exit of System Diagnostics ........................................................................................... 45
9.
Offline Tools ................................................................................................................................................ 48
9.1
Starting Offline Tools ........................................................................................................................ 48
9.2
Functions of Offline Tools ................................................................................................................. 49
9.3
Console-less .................................................................................................................................... 50
9.3.1 How to remotely control ..................................................................................................... 50
Convenient Features ........................................................................................................................................... 51
1.
System BIOS .............................................................................................................................................. 52
1.1
Starting SETUP ................................................................................................................................ 52
1.2
Parameter Descriptions ................................................................................................................... 52
1.2.1 Main ................................................................................................................................... 52
1.2.2 Advanced ........................................................................................................................... 54
1.2.3 Security .............................................................................................................................. 69
1.2.4 Server ................................................................................................................................ 74
1.2.5 Boot ................................................................................................................................... 79
1.2.6 Save & Exit ........................................................................................................................ 81
2.
Flash FDD ................................................................................................................................................... 82
2.1
Notes on Using Flash FDD .............................................................................................................. 82
2.1.1 Compensation for recorded data ....................................................................................... 82
2.1.2 Handling Flash FDD .......................................................................................................... 82
2.1.3 Use in EXPRESSBUILDER ............................................................................................... 83
3.
Power Control Feature ................................................................................................................................ 84
3.1
Supported OS .................................................................................................................................. 84
3.2
Notes on Using Windows Server 2008 ............................................................................................ 84
4.
RAID System Configuration ........................................................................................................................ 85
4.1
WebBIOS and Universal RAID Utility ............................................................................................... 85
5.
Details of EXPRESSBUILDER .................................................................................................................... 87
5.1
Storage Media .................................................................................................................................. 87
5.2
Menu ................................................................................................................................................ 88
5.3
Utilities Provided by EXPRESSBUILDER ........................................................................................ 91
5.4
Configure EXPRESSBUILDER Settings .......................................................................................... 92
6.
EXPRESSSCOPE Engine 3 ....................................................................................................................... 93
7.
NEC ESMPRO ............................................................................................................................................ 94
7.1
NEC ESMPRO Agent (for Windows) ............................................................................................... 94
7.2
NEC ESMPRO Manager.................................................................................................................. 95
7.3
NEC ESMPRO Agent Extension ...................................................................................................... 96
7.4
BMC Configuration .......................................................................................................................... 96
7.5
NEC ExpressUpdate Agent.............................................................................................................. 96
Express5800/R120d-1M, R120d-2M Maintenance Guide
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5
8.
NEC Product Info Collection Utility .............................................................................................................. 97
8.1
Usage .............................................................................................................................................. 97
9.
Universal RAID Utility .................................................................................................................................. 98
9.1
Creating Logical Drive of RAID 6 ..................................................................................................... 98
Appendix ............................................................................................................................................................. 99
1.
POST Error Message ................................................................................................................................ 100
2.
List of Windows Event Logs ...................................................................................................................... 116
3.
Accessing Data for Electric Power, Temperature, and Processor Utilization ............................................. 124
3.1
Windows ........................................................................................................................................ 124
3.1.1 Power consumption ......................................................................................................... 124
3.1.2 Intake air temperature ...................................................................................................... 125
3.1.3 Processor utilization ......................................................................................................... 128
3.2
Linux .............................................................................................................................................. 129
3.2.1 Power consumption ......................................................................................................... 129
3.2.2 Intake air temperature ...................................................................................................... 129
3.2.3 Processor utilization ......................................................................................................... 130
Contents
Express5800/R120d-1M, R120d-2M Maintenance Guide
Page 6
Notations Used in This Document
6
or operating
failure, data loss, and
other serious malfunctions could occur.
Note
Tips
Indicates information that is helpful to keep in mind when using this server.
Notations Used in This Document
Notations used in the text
In addition to safety-related symbols urging caution, 3 other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling the hardware
software. If the procedures described are not followed, hardware
Indicates items that must be confirmed when handling the server or operating software.
Optical disk drives
This server is equipped with one of the following drives, depending on the order at the time of purchase. These
drives are referred to as optical disk drives in this document.
• DVD-ROM drive
• DVD Super MULTI drive
Hard disk drives
Unless otherwise stated, hard disk drives (HDD) described in this document refer to both of the following.
• Hard disk drives (HDD)
• Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refer to both of the following.
• USB memory
• Flash FDD
Express5800/R120d-1M, R120d-2M Maintenance Guide
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Notations Used in This Document
7
Notations in this document
Official names of Windows
Windows Server 2008 R2 Standard
Windows Server 2008 R2 Enterprise
Windows Server 2008 Standard
Windows Server 2008 Enterprise
Windows Server 2003 R2 Standard x64 Edition
Windows Server 2003 R2 Enterprise x64 Edition
Windows Server 2003 R2 Standard
Windows Server 2003 R2 Enterprise
Windows Server 2003 Standard
Windows Server 2003 Enterprise
Windows 7 Professional 64-bit(x64) Edition
Windows 7 Professional 32-bit(x86) Edition
Windows Vista Business 64-bit(x64) Edition
Windows Vista Business 32-bit(x86) Edition
Windows XP Professional x64 Edition
Windows XP Professional
Windows PE
*3
Windows Preinstallation Environment
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
Refer to Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Windows Server 2008 R2
Windows Server 2008 *1
Windows Server 2003 R2 x64 Edition
Windows Server 2003 R2 *2
Windows Server 2003 *2
Windows 7
Windows Vista
Windows XP
*1: Includes 64-bit and 32-bit Editions unless otherwise stated.
The following appears on EXPRESSBUILDER.
• Windows Server 2008 64-bit Edition: Windows Server 2008 x64
• Windows Server 2008 32-bit Edition: Windows Server 2008 x86
*2: Unless otherwise stated, Windows Server 2003 R2 and Windows Server 2003 are collectively referred to as
Windows Server 2003.
*3: Used as an installation platform only.
Express5800/R120d-1M, R120d-2M Maintenance Guide
Page 8
Trademarks
8
Trademarks
EXPRESSSCOPE is a registered trademark of NEC Corporation.
Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft
Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the
United States. AT is a registered trademark of International Business Machines Corporation of the United States and other countries.
Adaptec, its logo, and SCSI Select are registered trademarks or trademarks of Adaptec, Inc. of the United States. LSI and the LSI
logo design are trademarks or registered trademarks of LSI Corporation. Adobe, the Adobe logo, and Acrobat are trademarks of
Adobe Systems Incorporated. DLT and DLTtape are trademarks of Quantum Corporation of the United States. PCI Express is a
trademark of Peripheral Component Interconnect Special Interest Group. Linux is a trademark or registered trademark of Linus
Torvalds in Japan and other countries. Red Hat® and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat,
Inc. in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.
Express5800/R120d-1M, R120d-2M Maintenance Guide
Page 9
Regulatory Notices
9
please contact your local authority and ask for the correct method of disposal.
Regulatory Notices
FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
Industry Canada Class A Emission Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
CE / Australia and New Zealand Statement
This is a Class A product. In domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures (EN55022).
BSMI Statement
Disposing of your used product
In the European Union
EU-wide legislation as implemented in each Member State requires that used electrical and
electronic products carrying the mark (left) must be disposed of separately from normal
household waste. This includes Information and Communication Technology (ICT) equipment or
electrical accessories, such as cables or DVDs.
When disposing of used products, you should comply with applicable legislation or agreements
you may have. The mark on the electrical and electronic products only applies to the current
European Union Member States.
Outside the European Union
If you wish to dispose of used electrical and electronic products outside the European Union,
Express5800/R120d-1M, R120d-2M Maintenance Guide
Page 10
Warnings and Additions to This Document
10
Warnings and Additions to This Document
1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is
prohibited.
2. The contents of this document may change without prior notice.
3. Do not make copies or alter the document content without permission from NEC Corporation.
4. Every effort has been made to ensure the completeness of this document. However, if you
have any concerns, or discover errors or omissions, please contact your retailer.
5. Regardless of these 4 items, NEC Corporation assumes no responsibility for effects resulting
from operations.
6. The sample values used in this document are not the actual values.
Keep this document nearby so that you may refer to it as necessary.
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures may differ from the actual screens, messages and procedures.
appropriate when content has been modified.
The most recent version of User’s Guide, as well as other related documents, is also available for download
from the following website.
http://www.nec.com/
Substitute as
Express5800/R120d-1M, R120d-2M Maintenance Guide
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