NEC Express5800-R120d-2M, Express5800-R120d-1M Maintenance Manual
10.021.01-104.01
Express5800/R120d-1M, R120d-2M
EXP291, 292
Maintenance Guide
Model Number: R120d-1M N8100-1794F
Chapter 1 Maintenance
Chapter 2 Convenient Features
NEC Express Server
Express5800 Series
R120d-2M N8100-1793F
Chapter 3 Appendix
April 2012, First Edition
© NEC Corporation 2012
Documents Provided with This Product
2
PDF
Precautions for Use
Describes points of caution to ensure the safe use of this server.
Getting Started
Describes how to use this server, from unpacking to operations.
PDF
options, connection of peripheral devices,
PDF
important information for
ESMPRO and
PDF
PDF
Provides the detail of NEC ESMPRO, Universal RAID Utility, and the other features.
Documents Provided with This Product
Documents for this product are provided as accompanying booklets ( ) and as electronic manuals (
within EXPRESSBUILDER DVD (
EXPRESSBUILDER
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional
).
Read these cautions before using this server.
Refer to this guide as you begin for an overview of this server.
and ideal location for this server
) stored
Chapter 3: Setting Up Your Server System BIOS configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and
installation
Chapter 2: Installing the Bundled
Software
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Convenient Features Useful features and the detail of system BIOS settings, RAID
Chapter 3: Appendix Error messages and Windows Event Logs
Other documents
Installation of bundled software, such as NEC
Universal RAID Utility
Configuration Utility, and EXPRESSBUILDER
Express5800/R120d-1M, R120d-2M Maintenance Guide
3
Contents
Contents
Documents Provided with This Product ................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Notations Used in This Document ......................................................................................................................... 6
Notations used in the text .............................................................................................................................. 6
Optical disk drives ......................................................................................................................................... 6
Hard disk drives ............................................................................................................................................ 6
Removable media ......................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ........................................................................................... 7
Trademarks ........................................................................................................................................................... 8
Regulatory Notices ................................................................................................................................................ 9
Warnings and Additions to This Document .......................................................................................................... 10
Latest editions ............................................................................................................................................. 10
Maintenance ........................................................................................................................................................ 11
1.
Transfer, Movement, and Disposal .............................................................................................................. 12
1.1
Transfer to a Third Party .................................................................................................................. 12
1.2
Disposal of the Server and Consumables ........................................................................................ 13
1.3
Regarding the Transportation of This Server ................................................................................... 13
1.4
Moving and Storing .......................................................................................................................... 13
2.
Daily Maintenance....................................................................................................................................... 15
2.1
Checking and Applying Updates ...................................................................................................... 15
2.2
Checking Alerts ................................................................................................................................ 15
2.3
Checking STATUS LED ................................................................................................................... 16
2.4
Backup ............................................................................................................................................. 16
2.5
Cleaning........................................................................................................................................... 16
2.5.1 Cleaning the server ............................................................................................................ 17
2.5.2 Cleaning the tape drive ...................................................................................................... 17
2.5.3 Cleaning the keyboard and mouse .................................................................................... 17
3.
User Support ............................................................................................................................................... 18
3.1
Maintenance Services ..................................................................................................................... 18
3.2
Before Asking for Repair .................................................................................................................. 18
4.
Collecting Failure Information ..................................................................................................................... 19
4.1
Collecting Event Logs ...................................................................................................................... 19
4.1.1 Windows Server 2008 R2 / Windows Server 2008 ............................................................ 19
4.1.2 Windows Server 2003 R2 x64 Edition / Windows Server 2003 ......................................... 19
4.2
Collecting Configuration Information ................................................................................................ 20
4.3
Collecting User-Mode Process Dump (Dr. Watson Diagnostic Information) .................................... 20
4.4
Collecting Memory Dump................................................................................................................. 20
5.
Troubleshooting .......................................................................................................................................... 21
5.1
Upon Power On to the End of POST ............................................................................................... 21
5.2
Upon Starting EXPRESSBUILDER .................................................................................................. 23
5.3
Upon Installing OS ........................................................................................................................... 25
5.4
When OS is Started ......................................................................................................................... 28
5.5
When STOP Error Occurs ............................................................................................................... 30
5.6
When Operating a RAID System ..................................................................................................... 30
5.7
When Using Internal Devices and Other Hardware ......................................................................... 33
5.8
When OS is in Operation ................................................................................................................. 35
5.9
When EXPRESSBUILDER is Started on Windows .......................................................................... 37
Express5800/R120d-1M, R120d-2M Maintenance Guide
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