NEC Express5800-A1160 Warranty Guide
NECCare TM
NEC
C
are Platinum
Warranty
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Program for the
Express5800/A1160
Enterprise Server
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Express5800/A1160 Server Platinum Warranty
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, Customer data, and operator control. Since implementation by
Customers of each product may vary, the suitability of specific product configurations
and applications must be determined by the Customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NECCare is a trademark of NEC Corporation of America
NEC is a registered trademark of NEC Corporation and is used under license.
PN:
460-00015-000
November © 2008
Copyright 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
Contents
Introduction......................................................................................................................... 2
Program Highlights ............................................................................................................. 2
Supplemental Professional Services ................................................................................... 3
Registered Limited Warranty .............................................................................................. 4
Who is Protected? ............................................................................................................... 5
What is Covered and what is Not Covered? ....................................................................... 5
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for .................................................................................................................. 6
How You Can Get Warranty Service .................................................................................. 6
Limitation of Damages and Implied Warranties ................................................................. 7
Eligible Locations for 4-Hour Support for the NEC Express5800/A1160 Server .............. 8
Express5800/A1160 Server Platinum Warranty
Introduction
Program Highlights
NEC Corporatio n o f A me ri c a , “NECAM”, of fer s a b r e a d t h o f
service options fo r i t s ha r dware and soft ware s o l u t i o ns,
including NE CC a r e W a r r an ty p rogr ams. This doc u m e n t wi l l
fo cus on NECAM ’ s N E C C a r e P latinum Warra nt y P r o gr a m fo r
the Express5800/ A 1 1 6 0 E nt erprise Server.
NEC Corporatio n o f A me ri c a ’s Platinum NEC Care
Maintenance and S e r v i c e Warranty Program o f f e r s yo u t he
fo llowing bene fi ts :
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3 Years of Plat i n u m W a r r anty coverage
■
Toll-free hard ware t e c h n i cal support 24 x7x365 i n t h e
continental US a nd C a n a d a.
■
24x7 Email Aler t G e n e r a t io n
♦
NEC Service Ma n a g e m e n t s o ftwa r e is enabled a nd
configured to mo n i t o r fa t a l a nd r e c overable
hardware error s re s u l t i n g in E ma i l notifications to
the systems ad m i n i s t r a t o r and NECAM Tech ni c a l
support.
■
4-hour on-site R e p a i r S up port
♦
An authorized s e r v i c e t e c h ni c ia n wi l l b e o n-site
wi thin 4-hours o nce a s e r vi ce c a ll is d eemed
necessary follo wi n g t r o u b le-shooting effort s
between the C u s to m e r a n d N E CAM
♦
Replacement part s w i l l a lso a r ri ve within 4-ho ur s o f
problem diagno s i s . C u s t o me r mu st be able to si g n
and receive part s a s r e q u e st e d b y NEC to meet 4 hour, Same Da y s up p o r t .
♦
Spare parts will be s t o r e d at a NECAM a ut h o r i z e d
sto cking locatio n wi t h i n a 1 20-mile radius of t he
customer installa t i o n a d d re s s.
♦
The parts pool for P l a t i n um Maintenance a nd
1
Support are sto c k e d a f t e r the receipt of C u s to m e r s ’
purchase order b y N E C . Le ad -t i me i s d ep endant on
parts availabilit y. N E C AM wi ll in f o r m Customer b y
email when par ts a r e i n p la c e .
1
NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. Service levels are response time objectives
and are NOT Guarantees. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is
outside of a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be
assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability.
Customer must be able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service.
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