NEC Express5800-A1080a Warranty Guide

NECCare TM

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NECCare Platinum Warranty

Program for the

Express5800/A1080a

Enterprise Server

Express5800/A1080a Server Platinum Warranty – March 27, 2012

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document is warranted in accordance with the terms of the Limited Warranty Statement accompanying each product. However, actual performance of each product is dependent upon factors such as system configuration, Customer data, and operator control. Since implementation by Customers of each product may vary, the suitability of specific product configurations and applications must be determined by the Customer and is not warranted by NEC Corporation of America

To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NECCare is a trademark of NEC Corporation of America NEC is a registered trademark of NEC Corporation and is used under license.

NEC Corporation of America

10850 Gold Center Drive,

Rancho Cordova, CA 95670

Contents

NECCare Platinum Warranty Program for the Express5800/A1080a ................................ 1

Enterprise Server ................................................................................................................ 1

Introduction......................................................................................................................... 2

Program Highlights ............................................................................................................. 2

Supplemental Professional Services ................................................................................... 3

Registered Limited Warranty .............................................................................................. 4

Who is Protected? ............................................................................................................... 5

What is Covered and what is Not Covered? ....................................................................... 5

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for .................................................................................................................. 6

How You Can Get Warranty Service .................................................................................. 6

Limitation of Damages and Implied Warranties ................................................................. 7

Eligible Locations for 4-Hour Support for the NEC Express5800/A1080A Server ........... 8

Express5800/A1080a Server Platinum Warranty – March 27, 2012

Introduction

Program Highlights

NEC Corp o r ation o f A me rica , “NECAM” , o ffers a b r ea dt h of service o p ti o ns for i t s ha r dware a n d softwar e so l ut ions, includi n g NECCar e Wa rr anty pr o g r ams. T h i s do cument w i l l fo cus on N E CAM’s N E CCare Pl a t i num War r a nt y Program f o r the Exp r e ss 5 8 00/A 1 0 8 0A En t e r p rise Ser v e r .

NEC Corp o r ation o f A me rica’s Plati n u m NECCare Mainten a n c e a nd Ser v i ce Warra n t y P rogram o f f er s you t h e fo llowing b e nefits:

■ 3 Years of P l a t inum W a r ranty c o ve ra ge

■ Toll-fr e e hardware t ec hnical s up p or t 24 x7x365 i n t he

contine n t a l US a nd Canad a .

■ 24x7 E ma i l Alert G e neratio n

 NEC Ser v i c e Manage me n t s o ftware i s enab l e d and

configur e d to mo n i t or fatal a n d r ec overable ha rd ware err o r s resul t i ng in Email n o t i ficatio n s t o the syst e ms ad ministr a t o r and NE C AM T e ch ni c al support.

■ 4-hour o n-site R e p ai r Sup p o rt

 An Cer t i f ie d Ser v i c e t e chnicia n wi ll be o n -site

wi thin 4 - h o ur s once a s er vice ca l l is deemed ne cessar y f o llowing t r o ub le - s h o oting e f f o rt s between t he Custo m e r and NEC A M

 Replace m e n t parts wi l l also a r ri ve wit hi n 4 -ho ur s of

proble m d i a gnosis . Custo m e r mu st b e a b le to si g n and rec e i v e parts a s re quested b y NEC to m e e t 4 ho ur, Sa m e Da y su p port.

 Spare p a r ts will be st o red a t a NECAM a u t ho ri zed

stockin g l o ca tion w i thin a 50- mi le radius o f the customer i nstallat i o n a d dress .

NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. Service levels are response time objectives

and are NOT Guarantees. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability.

Customer must be able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service, (including Sunday delivery.)

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