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NECCare TM
NECCare Standard
/300
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Maintenance and Service
Warranty Program
Express5800/320Fd FT Server
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NECCare Service 320- 8/2009
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC and NECCare are registered trademarks of NEC Corporation and are used under license.
PN: 461-00012-000 August © 2009
Copyright 2009
NEC Corporation of America
10850 Gold Center Drive
Rancho Cordova, CA 95670
All Rights Reserved
NECCare Service 320- 8/2009
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Contents
Warranty Program............................................................................................................... 1
Introduction......................................................................................................................... 4
Warranty Registration ......................................................................................................... 4
Program Highlights ............................................................................................................. 4
Supplemental Professional Service ..................................................................................... 5
Installation Services ............................................................................................................ 5
Reloca t i on Ser v i c es ....................................................................................................... 5
Registered Limited Warranty .............................................................................................. 6
Who is Protected? ............................................................................................................... 6
What is Covered and What is Not Covered? ...................................................................... 6
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for .................................................................................................................. 7
How You Can Get Warranty Service .................................................................................. 8
Limitation of Damages and Implied Warranties ................................................................. 8
NECCare Service 320- 8/2009
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Introduction
Warranty Registration
Program Highlights
NEC Co r p or ation o f Ameri c a , “NEC A M ” , offers o ne of the
stron g e st wa rr anty p r o gr ams in t he co mp ut er ind u st r y. This
docume n t wi ll fo cus on t he NECCa r e Standar d Warr a n t y
Progr a m fo r the E x p r es s5 800/30 0 Se r ie s Fa ul t Toler a n t
Server s .
For e f f i ci e nt servi c e , r egister yo ur syste m o nline a t :
http://www.necam.com/registration
Upon r e c ei p t of t h e regist r at i o n infor m a tion o f yo ur ne w N E C
produc t yo u wi ll b e e ntitl e d t o utiliz e NE C’s onl i ne Sel f Suppo r t we b site. Yo u will f i n d s uc h infor ma t io n as ; p ro duct
updat e s , s p ecific wa r r anty c o ve r ag e fo r yo ur pro d u c t or you
can i n i t ia te technic a l suppo r t fo r yo ur que s t io ns all f r o m one
locat i o n .
NEC Co r p or ation o f Ameri c a ’s NE CCare S ta nd a rd /300
Maint e n a nc e and Ser v ic e Warr a n t y Pr ogr am of f e r s you t h e
fo llowin g b enefi t s :
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3-year s St a nd ar d Limite d W ar ra nt y co ve r age
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3-Year s Cu st o mer R e p la cement U ni ts (CRU) p a r ts
replac e m e nt:
♦
For t h o se pa rt s d esign a t e d as C R U , NECA M wi ll
provid e a Ne xt Bus i ne s s Da y p ar t shipme n t to the
custo m e r .
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Monda y - F ri da y, 9am-5 p m (L o cal ti m e ) toll- f r ee ha rdware
technic a l p hone s u p po rt in t h e U SA and C anada ( In cl ud es :
Hawai i , A laska a nd P ue rt o Rico )
♦
1-877 - 6 3 2-0 064
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90 da y s te le p hone s u p port for co re softwa r e ( Op er ating
syste m , B IOS, M a na ge me nt So ft ware.)
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1-Year t el ep ho ne suppo r t f o r VMWare (f r o m the i n itial t i m e
of pu r c h a se)
NECCare Service 320- 8/2009
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Supplemental Professional Service
NECCa r e Service s are de s i gne d to red u c e r isks a n d pr ot e ct
your I T i n ve stment wi t h t he NEC E x p re ss 5 800/30 0 S e ri es
Server t hr o ugh w a r r anty a n d ma intena n c e ,
imple m e nt a tion/i n s t al la ti on and re l o ca ti o n ser v i c es.
Installation Services
NEC i n s t allatio n se rvices a r e re q uired w h en imp l e me nt in g a n
NEC E x p re s s5 80 0/300 S e ries Se r ve r . Ins t a l la ti on ser v i c es are
fe e-bas e d and wi l l b e con d u c ted b y a n N EC E n g i ne er a nd or by
a Cert i f ie d N EC Ser v ic e Provid e r .
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Requir e s pr eplan n i ng fo r in st al la tion b y N ECAM a n d t he
Custo m e r . An I n s t a llatio n Si t e Prepar a t io n G ui de wil l be
deliver e d and a g r ee d upon b e tween t he Custome r and
NECAM p r ior to i ns t allati o n . This d o cument w i ll provide an
outli n e o f the in s t al l ation p l a ns and p r o ce ss e s.
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Insta l l a ti o n wi ll tak e a mi ni mu m o f one (1 ) da y fo r
hard w a r e . Hard wa r e i nstalla t i o n incl u d es; hard wa re ,
opera t i n g system, ne tw o rk con n e c ti on, co n f igurati o n a nd
admi ni s t r ator tr a ining. A nythin g b eyond o n e (1 ) day wi l l
requir e ad di ti o nal fe e s .
Relocation Se r vi ce s
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When t h e s er ve r op tions o f either N E C’s S R E Sc ri pting a n d
or NEC ’ s Ac t ive Up g r a de ar e p ur chased , t ho se
imple m e nt a tion al s o r eq uire o n e (1 ) da y each to
imple m e nt / in stall.
NEC R e l o ca ti on ser v i ce s are ava i l ab le a s a fe e -b ased s e r vi ce
deliver e d b y an NE C E nginee r a nd o r an Cer t i fi ed NEC
Servic e Pr ovider t o he lp C u s t o mers p r o te ct their I T
inves t m e nt s by red u c ing ris k s, in c ludin g mi n imal d o wn ti me ,
that ar e known t o be asso c i a ted wi t h re lo ca tion.
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NECAM o r the C e r t ified S e rvice P r ov id er wi ll work w i th
the Cu s t o me r to a s si st wi th planni n g a nd coord i na t io n o f the
move.
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Damage c aused b y r el o catio n wi t ho ut the a s s is ta nc e o f NE C
is not c overed u nd e r th is war r a nt y p ro gram. P le a se refer t o
the se c t io n “W ha t is C o vered a nd W ha t is Not Co v er ed ” fo r
more i n fo r ma tion.
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Server s mo ve d wi thout t he as si st ance o f NE C ma y require
recert i fi c a ti on to v a li da te warrant y .
NECCare Service 320- 8/2009
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The o r i gi na l s hi pp ing car t o n should b e retai n e d for l i m i ti ng
risks a ss o ci ated wi t h r e locati o n.
Registered Limited Warranty
NEC Co r p or ation o f Ameri c a wa rr ants t h i s Prod u c t to be f r ee
fr om de f e c ts in ma t er ia l and wor k ma nship, a nd agrees t o repair
or rep l a ce any pa r t of the en c lo se d unit t h a t p ro ves de f e c tive
under t h es e te r ms and c o nd i ti o ns.
If ser v i ce r e quires t he re placeme n t of any p a r ts, co m p onents ,
or mod u l e s, the r ep la ce ment it e ms be co me the pr o perty o f
Custo m e r a nd the re p la c ed ite m s be co me the pr o p erty o f
NECAM. T he warr a nt y period fo r t he Machin e is from i t s
origi n a l Date o f Install a t ion; t h e d ate o n t he invoic e is
consid e r ed t he Date o f I nstalla t i o n unless N EC n o tifie s yo u
other w i s e.
NECAM m a y use n e w, used, s e rviceab l e, or r econdi t i o ne d
parts, c ompone n t s, or module s that a r e in good wo rk i ng orde r
as rep l a ce me nt s. Re pl acemen t i tems s h a ll be of l i ke k in d a nd
qualit y o f those r e pl a ced. S p a re p ar ts a re warra n t ed for n i nety
(90) d a ys .
If yo u d o no t r egiste r yo ur Ser v e r with N E CAM, y o u wi l l be
requir e d t o p re sent p r o of of p u r c ha se as ev i d e nc e o f yo ur
entitl e m e nt for wa r r anty s e r vi c e. Ple a s e r etain y o ur p ro of of
purcha s e with yo ur r ecor d s .
Who is Protected?
This w a r ra nty ma y b e enforc e d o nl y b y the o r ig ina l purc h a se r
of the P ro duct a n d is not tr a ns f e r able.
What is Covered and What is Not Covered?
Excep t a s sp ec if ie d be lo w, this wa r r anty co v e rs all de f e cts in
materi a l or work m a n ship i n this Pr o d uct. T h e fo ll o wi ng are n o t
cover e d by this wa r ra nt y:
1. Any Pr o d uc t that i s no t d istribu t e d i n the U. S . A. o r Canad a
by NE C Co r po ra tion o f Am e rica.
2. Any Pr o d uc t o n whic h the se r ia l number h as been d ef a ce d,
modif i e d , o r remo v e d .
3. Any Pr o d uc t that h a s b een re m o ve d fr om the U. S .A. or
Canada .
NECCare Service 320- 8/2009
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4. Damage , d eteri o r a tion, o r ma lfunct i o n r esulti n g fr om:
♦
Accide n t , mi suse, ab us e , ne gl ec t, fire, w a t er,
light n i n g o r other a c ts o f na tur e, imp r o pe r stora g e ,
unaut ho r iz ed P ro duct mo d if ic a ti on, or f a il ur e to
fo llow i n s tr uc tions s u p pl ie d wi t h the Pr o d uc t.
♦
Altera t i on , repair o r attemp t e d re pa ir b y anyone no t
author i z e d by NE C Co rp or at i on of A me r ic a.
♦
Any s h i p me nt, re s h i p ment o r p hysical mo ve me nt o f
the P r o d uc t (c la ims mus t be pre s e nt e d to the
carrier ) .
♦
Reloca t i on, re m o va l, install a t io n o r re-i n s ta l latio n of
the P r o d uc t no t ma naged b y N ECAM.
♦
Any o t h e r ca use t ha t d oes no t r elate t o a Pro d u c t
defect .
5. Carto n s , carryi n g c a ses, e x t er na l c abine t s , magnet i c or
digita l t ap es, or a ny acce s s o ries u s ed i n c onnect i o n wi t h
the P r o d uc t.
6. This w a r ra nty co v e r s onl y N EC C o rpora t i o n of Ame r ic a supplie d c ompone n t s. Servi c e re q uired a s a r esult o f th ir d
party c o mp onents i s no t cover e d under t hi s wa r ra nt y,
includ i n g th ir d-part y s o ftware e ve n if it i s d istrib u te d b y
NECAM.
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Co r p or ation o f Ameri c a wi ll pay l ab o r and m at e ri al
expen s e s fo r c o vered i t ems, b u t NEC C o r po ra ti o n of A m e ri c a
wi ll not p a y fo r the fo l l owing:
1. Remo v a l o r installa t i on char g e s.
2. Payme n t of sh i p p ing and re la t ed c ha rges i n c ur r ed in
return i ng th e P ro duct f o r warra n t y r ep air.
3. Cost s o f in i ti al tec h ni c al adjust m e nt s ( set-up) , includi n g
adjus t m e nt of use r c ontro l s .
NECCare Service 320- 8/2009
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How You Can Get Warranty Service
Expre s s 5 800/30 0 Se r ie s NEC C a re c ustomer s in t he U.S . A. a nd
Canada h ave o n e p ho ne nu m b e r to use wh e n c allin g f o r
technic a l suppor t o r ha r dware r e p air o n t he ir E xp ress58 0 0 /F T
server . Ca lls fo r i nitiat i ng a r epair r e q uest s h o uld b e ma d e by
calli n g 1- 87 7- 632-00 6 4 . Be p r e p ar ed t o p ro vide t h e Se r ia l
Numbe r t o yo ur server to NEC f o r q ui c k re sp onse.
NEC Co r p or ation o f Ameri c a ma y requir e th at yo u provide the
origi n a l bill o f sa le or r eceipt a s p ro of of p ur c ha se in ord e r t o
obtai n wa r ra nt y se rvice. Pl ea s e r etain s u ch pro o f o f purcha s e
wi th yo u r r ecord s
For ea s y r eferen c e , write d own yo u r Se ri al Numbe r h e r e and
keep t h i s d ocume n t in a s a f e a nd a cc es si b le lo c a t io n.
SN___ _ _ __ __ _____ _ _ __ __ _____ _ _ __ __ ______ _ _ _ _ ___
When a r r an ging f o r a ha rdware r e pa ir , yo u will s p eak wi t h a
trained te c hnicia n . T he tec h n ic i an wil l d etermi n e wh ether y o u
have a ha r dware o r so ftware f a ilure a n d t he n wi ll provid e yo u
wi th the a p propri a t e se r vice o p t i ons. I f ap pr op ri ate, yo u will
be giv e n i nstruc t i o ns on h o w to r et ur n yo ur CRU p a r t i n a
NECAM s up pl ie d bo x. You ma y b e given a r efere nc e number
that y o u sh o uld ret a i n fo r your r e c or ds.
If NE C a ut ho ri ze s on-site se r vi ce for yo u r r ep air, a q ua li fi e d
technic i an wil l a r ri ve at y o ur si te the n ex t b us iness d a y fr o m
the ti m e o f di sp at ch. If y ou ar e lo ca te d outside of a ser v i c e
cover a g e a re a, t r avel c h a r ge s wi ll be a p p lied.
All par t s or s ys te ms retur n e d to NE C A M mu st be a cc o mp anied
wi th an R M A (Retur n Ma te ri a l Autho r iz ation) n um be r. To
obtai n a n RM A numb e r for p r o du c t r eturn, p le ase co n t a ct the
FT C u s t o me r Suppo r t li ne at: 1 -8 7 7-632 -0 0 64 .
Limitation of Damages and Implied Warranties
NEC Co r p or ation o f Ameri c a 's so le liabil i t y fo r any de f e c ti ve
produc t is limi t e d to t he r epair o r re pl ac ement o f t he p ro du c t
at our o pt i on. NE C Co rporati o n o f Americ a s hall n o t be l i able
fo r:
1. Dama g e to o ther pr o p er ty cau s e d b y any d e f e cts in t hi s
produc t , d amages b a se d upon i n c o nvenie n c e, l oss of u se o f
the pr o d uc t, loss o f t ime o r d at a, co mmerci a l l o ss; o r
NECCare Service 320- 8/2009
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2. Any o t he r d amages o f any ki n d .
NEC CO R PO RATIO N O F AM E R IC A M AKES N O O TH ER
EXPR E S S WARRA N TY WITH R ES P ECT TO T HIS
PROD U C T. ANY IM PL IED WA R R A NTIE S , IN CL UD ING
BUT N O T L IM ITED T O A NY IMPL I E D WARR A N TY O F
MERCH A NT AB ILITY O R F IT NESS, A R E LIMITE D IN
DURA T I O N TO THE T ER M OF TH E EXPRE S S
WARRA N TY STAT E D HE REIN. L IA BI LITY F O R
CONSE Q U EN TIAL O R INCID E N TA L DAMA G E S U NDER
ANY W A R RANTI E S IS EXC L U D ED TO T H E EXTE N T
PERMI T TE D B Y LAW.
Note:
Some st a te s and pr o v i nc es d o no t allo w th e excl u s i on
or li m i t at io n of inci d e nt a l or c o n se quentia l da ma ge s, so the
above l i mi ta ti o n or e x c lusion m a y no t appl y to yo u. Some
state s d o no t a llow l i m i ta tions o n ho w lon g a n implied
wa rrant y la st s, so t he ab ove li m i ta ti o n may n o t ap ply to yo u.
This w a r ra nty gi v e s yo u s pecific l ega l rig h t s , and y o u ma y also
have o t he r r ig hts tha t va ry fro m st a te to st a t e a nd provi n c e to
provi n c e .
Note:
All P r oducts r e turned t o N EC Cor p o ra ti on of A me r ic a
fo r ser v i c e MUST h a ve p rior a p p ro val. T h i s ma y be o b ta ine d
by cal l i ng 1 -8 77 -632- 0 0 64 .
This P r o duct is wa r ra nted i n a cc or da nc e wit h t he t e rms o f t hi s
limite d wa rr anty. C o ns umers a r e c autio ne d that P r o d uc t
perfor m a nce is a ff e ct e d by sys t e m c onfi g u r at i o n, soft w a r e, the
applica t io n, custome r d at a, a nd o pe ra to r contr o l of the s ys t em,
among o t her fac t o rs .
While N EC Co rp or ation o f Ame ri ca pro d uc t s a re cons i d e re d to
be co mp at i b le wit h ma ny sys t e ms , the spe c i fi c functio na l
imple m e nt a tion b y t he c ustomer s of the p r od uct ma y va r y.
There f o r e, t he s uitabil i t y of a pr o d uc t fo r a sp ec ific p u r p ose or
applica t io n mu st be det e r mi ne d by the c u st o mer a n d i s no t
wa rranted b y NEC C o r po ratio n o f Americ a .
It ’ s q uick and c o n ve n ie nt t o r egi s te r y o u r n ew NEC Cor p o ra ti on o f Amer i ca
Express580 0 /3 0 0 S e ri es S e r ver to r e ce i ve f a st s e rvi c e a nd su p po r t. It ’ s easy!
To regist e r o nl in e , j us t go t o :
NECCare Service 320- 8/2009
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http://www. ne cam .c om/registr ation
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