NH-1800 Operator Manual
Copyrightⓒ Nautilus Hyosung Inc. 2007 · 2008 All right reserved
NH-1800
Revision Record
Date Page Version Description of Change
August 2007 All 1.0 New Publication
January 2008
Chapter
2,4,5,6
1.1
- Modification of pictures in Chapter 4, 5.
- Chapter 6 : Addition of AP Software
- Updating “Description of Precaution Symbols” in the
Chapter2.
NH-1800
Table of Contents
1. Introduction
1.1 About NH-1800 ···································································································· 1-2
1.2 Features ················································································································ 1-2
1.3 What is in this Manual ·························································································· 1-3
2. Precautions for Safety
2.1 Overview ···············································································································2-2
2.2 Description of Precaution Symbols ···································································· 2-3
3. Hardware Specifications
3.1 Dimension ·············································································································3-2
3.2 Component Locations ·························································································3-3
3.3 LCD & Customer Keypad ·····················································································3-4
3.4 Cash Dispenser Unit ·····················································································3-5
3.5 Receipt Printer ······································································································3-6
3.6 Magnetic Card Reader ························································································3-7
3.7 Main Control Board ······························································································3-8
3.8 Operating Environment ·······················································································3-9
4. Installation
4.1 Installation Requirements and Necessary Tools ·············································4-2
4.2 Unpacking ···········································································································4-4
4.3 Physical Installation ··························································································4-5
4.4 Hardware Installation ··························································································4-7
5. Operating Instructions
5.1 Opening and Closing the Door ············································································5-2
5.2 Replenishing the Cash Cassette ·········· ·· ··· ································ ·· ·· ··· ·· ·· ·· ·· ··· ········5-8
5.3 Emptying the Reject Bin ············································································5-11
5.4 Loading the Receipt Paper ············································································5-12
5.5 How to clear a Receipt Jam ···········································································5-15
5.6 How to clear Jam ··········································································· 5-16
NH-1800
6. Operator Functions
6.1 Basic System Operation ····················································································· 6-2
6.2 Settlement ····················································································· 6-7
6.3 Journal ··················································································· 6-16
6.4 Report ··················································································· 6-27
6.5 Diagnostics ··················································································· 6-35
6.6 Customer Setup ··················································································· 6-46
6.7 System Setup ··················································································· 6-59
6.8 Host Setup ··················································································· 6-77
6.9 Transaction Setup ················································································· 6-101
7. Appendix
A. System Specifications ·························································································7-2
B. Bill Conditions (Acceptable/Unacceptable) ························································· 7-4
C. Receipt Paper Specifications ··············································································7-9
D. Magnetic Card Specifications ··········································································· 7-10
E. Operating and Changing the Electronic Combination Lock ················· ···········7-11
F. Error Codes ············································································7-13
G. How to Clear NV-RAM ············································································7-32
H. AP Software ············································································7-34
NH-1800 1. Introduction
1
1-
Chapter 1. Introduction
NH-1800 1. Introduction
2
1-
1. Introduction
1.1 About the NH-1800
The NH-1800 is designed to meet the everyday demands of immediate cash needs for
individuals with a compact size to fit in virtually any place. This Automated Teller Machine
(ATM) is connected to a network processor to verify accounts and any other inquires through
the insertion of a customer’s card. The NH-1800 is easy to use, easy to service and is able to
support customer’s needs.
1.2 Features
H/W Features
z Mechanical combination lock
z Electronic combination lock (optional)
z 7 inch wide TFT LCD
z 480 × 234 Resolution of back-lit LCD
z Dial-up telephone line instead of expensive leased line
z 1,000 new notes capacity (USD)
z DIP type magnetic card reader
z Automated receipt printer paper loading
z Thermal receipt printer for high speed printing with graphics
z Modular design for easy maintenance
Functional Features
z Electronic journal with up to 2,000 transactions, up/down loading supported
z Supports English, Spanish, French, Korean and Japanese
z Detailed average history report feature
z Quick setup feature
z Advertisement feature for store promotion
z Error code description for easy to service
NH-1800 1. Introduction
3
1-
1.3 What is in this manual
This NH-1800 Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator
Functions, Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be
connected.
NH-1800 2. Precautions for Safety
12-
Chapter 2. Precautions for Safety
NH-1800 2. Precautions for Safety
22-
2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Please read the following instructions before operating equipment.
z Operate equipment in the order outlined in this manual.
z Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to
the product.
z Avoid operations not addressed in this manual.
z If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
Precautions outlined this manual provide information on
safe and proper handling of the product. No n-compliance
of the precautions may result in injury or damage to the
product.
This precaution symbol with sample term tells you safety
warnings during equipment handlings.
NH-1800 2. Precautions for Safety
32-
2.2 Description of Precaution Symbols
Symbol Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to
open the cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
• The equipm ent is heavy. Make sure at least 2 people to lift or move
the equipment.
• Do not attempt to move the equipment alone. You may be injured by
dropping the heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equip ment may catch on fire from overheating or shor t circuit of
the power supply unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a
certified engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where th e floor cannot su stain the we ight
of the equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.
NH-1800 2. Precautions for Safety
42-
Symbol Description
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual
smell, makes abnormal sounds, or if liquids or other foreign materials
enter the equipment.
• If the above-mentioned abnormalities occ ur, immediately turn off the
power, unplug the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or
cause electric shock.
CAUTION!!
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER
TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED T O TH E BUILDING STRUCTURE BEFORE
OPERATION
NH-1800 3. Hardware Specifications
3-
1
Chapter 3. Hardware Specifications
NH-1800 3. Hardware Specifications
3-
2
3. Hardware Specifications
3.1 Dimensions
Fig. 3.1 NH-1800 Dimension
Width x Length x Height : 410 x 580 x 1304 (mm)
NH-1800 3. Hardware Specifications
3-
3
3.2 Component Locations
Fig. 3.2 Component Location
¾
Display
7” (480 x 234) TFT Color LCD
4ⅹ2 Function Key(NDC)
¾ Printer
3” Thermal Printer
Electronic journal
¾ Safe Security
UL291 Business Hour
Mechanical combination lock and
key lock
Optional Electronic lock and
key lock Cencon 2000 lock
¾ ADA Compliance
¾ Front Access
¾ Illuminated Topper
¾ Card Reader
DIP Type
¾ Keypad
4x4 Numeric key
¾ Voice Guidance for ADA
¾ Cash Dispenser
Spray tray Type
¾ Communication
TCP/IP, Dial-up
NH-1800 3. Hardware Specifications
3-
4
3.3 LCD & Customer Keypad
Fig 3.3 LCD & Customer Keypad
LCD
z Screen Size : 7.0 ″
z Wide TFT Color
z Resolution : 480 × 234 pixels
Keypad
z 10 Alphanumeric ,3,4, CANCEL, CLEAR, ENTER, BLANK Keypads
z 8 Function Keys
z Each Keypads has integral raised Braille symbols
ADA Port
(optional)
z Voice assisted operation available through the headphone jack on the front bezel
NH-1800 3. Hardware Specifications
3-
5
3.4 Cash Dispenser Unit
Fig. 3.4 Cash Dispenser Unit
Cash Dispenser Unit
z Dispensing speed : 4 notes/second
z Capacity of 1,000 new notes
z Reject bin with capacity of 200 notes
z Low level cassette detection
z Double note detect module
z Dispensing way : Spray tray type
NH-1800 3. Hardware Specifications
3-
6
3.5 Receipt Printer
Fig. 3.5 Receipt Printer
Receipt Printer
z 3" Thermal line printer with cutter
z 100mm/sec Printing Speed
z Semi-Automatic roll paper setting
z Support graphics / Bar Code printing
z See Appendix C : RECEIPT PAPER SEPECIFICATIONS
NH-1800 3. Hardware Specifications
3-
7
3.6 Magnetic Card Reader
Fig. 3.6 Magnetic Card Reader
Magnetic Card Reader
z Dip type Card Reader (ISO Track 1 & 2)
z Card read timing : Ejection
z Readable ejection speed : 6 inches ~ 39.3 inches/second
z MTBF : 1 million passes
z See Appendix D : MAGNETIC CARD SPECIFICATIONS
☞ MTBF : Mean Time Between Failures
NH-1800 3. Hardware Specifications
3-
8
3.7 Main Control Board
Fig. 3.7 Main Control Board
z CPU : ARM-9
z Memory : SDRAM (8MB), Flash Memory (16 MB) , NV-RAM : 256 KB
z Operating system : POS
z Serial ports : 5 Ports
z SD card : 1 Port
z Modem : 56 Kbps dial-up
NH-1800 3. Hardware Specifications
3-
9
3.8 Operating Environment
Power Requirements
100 ~240 Vac ±10% 3.2A 50/60Hz , 100 Watt
Power Connections
The NH-1800 ATM must be connected to a dedicated power circuit. This circuit must consist of
LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This
circuit cannot be shared with any other equipment.
Phone Line Requirements
The NH-1800 ATM must be connected to a dedicated phone line. This line must be a direct dial
“tone” or “pulse” line that is equipped with a standard telephone wall jack (RJ-11). This line
cannot be shared with any other equipment at the location.
Temperature
z In storage : 32°F - 123°F (0°C ~ 40°C)
z While operating : 40°F - 95°F (5°C ~ 35°C)
Humidity
z In storage : 10% < RH < 90%, Non-Condensed
z While operating : 25% < RH < 85%, Non-Condensed
NH-1800 4. Installation
4-1
Chapter 4. Installation
NH-1800 4. Installation
4-2
4. Installation
4.1 Installation Requirements and Necessary Tools
z Installation condition and space
Following conditions should be met before installing equipment.
1) Temperature while operating should be between
40°F - 95°F
2) Relative humidity while operating should be between 15% < RH < 85%, Non-Condensed
3) Avoid locations where intense direct light is reflected off the LCD screen.
4) Avoid locations where strong static electricity can occur.
5) Avoid placing the product next to equipment that produce electromagnetic waves. It could
interfere with data transfer.
6) The floor must allow easy wheelchair access from the front or the side.
7) Space required for servicing the machine should be considered before installation.
Fig. 4.1 Installation space #1 (Plane view)
NH-1800 4. Installation
4-3
z Tools required for installation
In order to move the machine and place it in a proper location, you should seek the
help of professionals trained in moving heavy equipment.
Following tools are needed to install the machine.
- Wire cutter
- Lifter
- Screw driver (Flat, Phillips)
- Wrench (Spanner)
- Leveling tool
Fig. 4.2 Installation space #2 (Side view)
NH-1800 4. Installation
4-4
4.2 Unpacking
1 )
Unpack the machine on top of the palette.
2 )
Cut the straps that are fastened around the box with a knife. (refer to Fig. 4.3)
(Be careful when cutting the straps.)
3 )
Use an appropriate tool to remove the nails from the palette. (refer to Fig. 4.4)
4 )
Remove the lid, then box from the top. Do not discard the packaging materials until you have
verified any shipping damage claim. Contact your distributor immediately if you see any
shipping damage.
Store the box in a safe place to re-use or discard of appropriately.
5 )
Verify the contents carefully with the packing list to be sure all items listed are included.
Notify your distributor of any shortages.
6 )
If only the palette needs to be removed, lift the whole machine from the bottom and set it
aside.
Fig. 4.3 Fig. 4.4
NH-1800 4. Installation
4-5
4.3 Physical Installation
To install the NH-1800 ATM, perform the following steps.
1)
Place the “Anchor bolts locate sheet” at the place where the machine is to be installed.
(refer to Fig. 4.5)
2)
Place the system on a flat surface, the system has a tendency to tip over if the surface is
over 10 degrees. (refer to Fig 4.6) Be careful when opening the top or bottom of the
machine s it will be off balance
3)
Place the Anchor nuts into the ground according to the anchor bolts locate sheet.
(4 places)
4)
Place the NH-1800 on top of the sheet.
5)
Open the Security cover with the key provided.
6)
Using the supplied combination (factory preset at 50-25-50) open the Security Door.
This combination should be changed as soon as possible. Refer to Appendix B for
instructions on changing the lock combination.
7)
After the anchor nuts are in place according to the anchor holes on the bottom of the
NH-1800, tighten the anchor bolts tightly. (refer to Fig. 4.7)
Fig. 4.5
NH-1800 4. Installation
4- 6
Fig. 4.6 Fig. 4.7
NH-1800 4. Installation
4- 7
4.4 Hardware Installation
1) Verify the power voltage (110/220V) to be used and set the appropriate voltage on
the power supply.
2) Verify that the telephone line to be used for the ATM is in proper working order. Hyosung
recommends the use of shielded phone line in locations with close proximity to other
appliances.
3) Open the security door and remove any shipping materials and note any warning or installation
instructions.
4) Remove the screw, which is set to hold the Cash Dispensing Unit platform in place.
5) Remove the cash cassette from the box, fill the cassette with the appropriate amount of notes,
and place it in the Cash Dispensing Unit carefully. Place the appropriate denomination label
on the front of the cassette.
6) Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock
several times. It is much easier to diagnose potential lock problems before shutting the door
7) Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper prints only
on one side (shiny side) always check the roll when you install paper.
Place the roll so that the coated side (shiny side) will be facing up.
8) Connect the Power cable and telephone cable to the appropriate outlets on the wall.
(verify once again if the power voltage is 110V or 220V)
9) Turn the power on and verify if all systems are operational. If any part of the system is not
operational then an error code will be displayed. Verify with the Error Code and follow the
appropriate steps. If the error is not corrected please contact your local distributor. Set all the
system parameters. For more detailed information refer to Chapter 6 and Chapter 7.
NH-1800 5. Operating Instructions
5 - 1
Chapter 5. Operating Instructions
NH-1800 5. Operating Instructions
5 - 2
5. Operating Instructions
5.1 Opening and Closing the Door
5.1.1 Opening and Closing the Security Cover and Door
1) Turn the Security Cover key clockwise to open the
Security Cover.
2) To unlock the Combination Lock, please refer to
5.1.2 and 5.1.3.
3) Turn the Security Door Handle counterclockwise,
then pull the Security Door to open it.
4) Take the reverse order of above description to close the Security cover and door.
NH-1800 5. Operating Instructions
5 - 3
5.1.2 How to open the mechanical combination lock
Make sure that this lock would be set 50-25-50 as factory default setting.
1) Turn to the counterclockwise for more than four times and set to “50.”
2) Turn to the clockwise and stop at “25” at the third times.
3) Turn to the counterclockwise and stop at “50” at the second times.
4) Turn to the clockwise until the dial does not move any more.
Note: The center scale mark is used to open the safe unit
5) The safe door will open when turning the handle to counterclockwise.