Muratec MFX-2550, MFX-2570 User Manual

User’s Guide

Plain-paper digital Fax/Copier/Printer/Scanner

Please read this guide before operating this machine. After you finish reading this guide, keep it handy for easy reference.

Introduction

Thank you for choosing the MFX-2570 and MFX-2550. This User’s Guide describes the functions, operating procedures, and precautions for the MFX-2570 and MFX-2550. Before using this machine, be sure to read the User’s Guide thoroughly in order to ensure that you use the machine efﬁciently. After you have gone through the manual, keep it handy at all times.

ii Regulatory information

Regulatory information

Customer information

United States of America

The MFX-2570 and MFX-2550 hereafter referred to as “product”, complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear panel of the product is a label that contains, among other information, a product identiﬁer in the format US: DKUFA23B004C. If required, this number must be provided to the telephone company. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed ﬁve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identiﬁer that has the format US: DKUFA23B004C. The digits represented by “23B” are the REN without a decimal point. The product is designed for use on standard-device telephone lines. The product connects to the telephone line with a standard line called the USOC RJ-11C. Any plug and jack used to connect the product to the wiring and telephone network of the premises must comply with the applicable Part 68 of the FCC rules and the requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. If the product causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone company will notify you as soon as possible and may advise you of your right to ﬁle a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the product. If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If trouble is experienced with the product, see operating instructions for details. For further repair or warranty information, please contact the Muratec Customer Support Center at 800-347-3296 (from the U.S. A. only). If the product is causing harm to the telephone network, the telephone company may request that you disconnect the product until the problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The product is hearing aid compatible. When programming emergency numbers and/or making test calls to emergency numbers:

1) Remain on the line and brieﬂy explain to the dispatcher the reason for the call.

2) Perform such activities in the off-peak hours, such as early morning or late evenings. To protect the product against power surges, we recommend the use of a power protection device (Surge arrestor). The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time it is sent and an identiﬁcation

Regulatory information iii

of the receiving business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) For instructions on programming this information into the product, see “Initial Setup (User Install)” on pages 3-2 to 3-17 of the Scanner and Fax Guide.

FCC Part 15

This product equipment has been tested and found to comply with the limits for a Class A digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. The product equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful radio interference, in which case the user will be required to correct the interference at their own expense.

Canada

NOTICE:

This product equipment meets the applicable Industry Canada Terminal Equipment Technical Speciﬁcations.

NOTICE:

The Ringer Equivalence Number (REN) for this terminal equipment is 0.9. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed ﬁve.

Canadian ICES-003

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

ENERGY STAR

As an ENERGY STAR® partner, Muratec has determined that this

What is an ENERGY STAR

product meets the ENERGY STAR

The international ENERGY STAR program to promote energy efﬁcient consumer products. This program aims the reduction of power consumption of ofﬁce equipment, of which power are often turned ON for a long time, from the energy saving view that “efﬁciently use the energy when needed”. It adopts the voluntary system a manufacturer can join by its independent decision.

guidelines for energy efﬁciency.

program?

program is the international

iv Regulatory information

QuadAccess

QuadAccess is a more powerful version of what already is a pretty

powerful feature, called dual access. While a fax with normal dual access allows you to do two things at once, QuadAccess allows you to do four operations at once. For example, even if the machine is (1) printing a copy, (2) transmitting from memory and (3) scanning documents for a different memory transmission, you can still (4) program the machine.

Trademarks

Muratec and OfﬁceBridge are registered trademarks, ScanTag is a trademark of MURATA MACHINERY, LTD.

QuadAccess

Microsoft

Vista United States and/or other countries. Screen shots reprinted by permission from the Microsoft Corporation.

and BSAFE® are registered trademarks of RSA Security Inc.

RSA This product includes RSA BSAFE

is a trademark of Muratec America, Inc.

, the Windows logo, Windows®, Windows NT®, Windows Server®, Windows

, Internet Explorer® are registered trademarks of the Microsoft Corporation in the

Cryptographic software from RSA Security Inc.

All other company names and product names referenced are trademarks or registered trademarks of their respective companies.

Limited warranty v

Limited warranty

This warranty is made by Muratec America, Inc. (hereafter referred to as “Muratec”). This warranty is valid only on Muratec products purchased and used in the United States of America. This warranty applies to the product only while owned and used by the original purchaser (“Customer”). If ownership of the product is transferred, this warranty terminates. This warranty does not apply to any product in use for rental purposes. This Muratec product is warranted against defects in material and workmanship for ninety (90) days commencing the date of original Customer purchase. If the product is defective in material and/or workmanship (normal wear and tear excepted) during the warranty period, Muratec or its authorized representative will, during Muratec's established service availability hours, make necessary adjustments and repairs, including, at Muratec's option, installation of replacement parts. Muratec's service availability hours are 8:30 am to 5:00 pm (Central time) Monday through Friday, excluding Muratecrecognized holidays. Muratec will complete the necessary adjustments and repairs within a reasonable time period, as dictated by the nature of the problem and by Muratec's service schedule. Replacement parts may have been used and/or reconditioned. Parts that have been replaced will remain the property of Muratec. This warranty is subject to the obligations and exclusions set forth.

Obligations

1. This warranty will be honored only on presentation of the original dated authorized Muratec bill of sale or Muratec dealer bill of sale or sales slip to an authorized Muratec service representative or service center. For the name of your authorized service center, contact Muratec (from the United States, call 1-469-429-3350; from Canada, check your in-box materials for the number to call).

2. During the warranty period, the Customer must notify Muratec by telephone of any defective product material and/or workmanship.

3. Transportation (including prepayment of freight and insurance charges) of the product to and from an authorized service center, designated by Muratec, is the responsibility of the Customer.

4. If Muratec provides maintenance or responds to a call which is outside the scope of this warranty, such maintenance shall be billed to the Customer at Muratec's then-current rates for maintenance and parts and shall be due and payable in full upon receipt of invoice.

Exclusions

1. This warranty shall not cover a product with missing or altered original identiﬁcation marks.

2. This warranty applies only to products that the purchaser has properly installed, adjusted and operated in accordance with the instructions set forth in or provided with product literature. This warranty does not apply to any product which has been subjected to tampering, alteration, misuse, abuse, neglect, improper installation or transportation damage. Nor does it apply to costs for any service requested for demonstration or to conﬁrm proper operation of this product.

3. The warranty shall not apply to adjustments, repairs or replacements necessitated by any cause beyond the control of Muratec (whether foreseeable or not) including, but not limited to, any malfunction, defects or failure caused by or resulting from any of the following: improper unpacking or installation, unauthorized service or parts, or improper maintenance or cleaning, modiﬁcation or repair by the Customer, accident (including, without limitation, unavoidable accidents), ﬁre, ﬂood or other Acts of God, improper telephone or electrical power or surges thereof, interconnection with or use of non-compatible equipment or supplies (including paper), or placement of the product in an area which does not conform to Muratec space, electrical and/or environmental

vi Limited warranty

requirements.

4. Muratec will not be required to make adjustments, repairs or replacements if the product is installed or used at a location deemed by Muratec to be hazardous to health or safety, or if Muratec is not provided with free and reasonable access to the product and a telephone during service availability hours, or if the product location is not accessible by an authorized Muratec service vehicle.

except as expressly set forth above, and except to the extent prohibited by applicable law, muratec makes no other warranties, express or implied (including, but not limited to, any implied warranties of merchantability or ﬁtness for a particular purpose, and any warranty arising from course of dealing or usage of trade), and muratec expressly disclaims all warranties not stated herein. in the event the product is not free from defects as warranted above, the customer's sole remedy shall be repair or replacement as provided above. under no circumstances shall muratec be liable to the customer, or to any user, for any damages, including any incidental or consequential damages, expenses, lost proﬁts, lost savings or any other damages arising out of the use or inability to use the muratec product, even if muratec or its representatives have been advised of the possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, and some States do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you speciﬁc legal rights, and you may also have other rights which vary from State to State.

How to Read This Manual vii

How to Read This Manual

Warnin

Caution

IMPORTANT

Note

Symbols

Operational and Safety Information

In this manual, the following symbols are used with the items where important operational and safety information must be observed.

Symbol Meaning

Describes warnings to protect yourself and others from serious or potentially fatal injury if you handle the machine incorrectly. For safe operation, please follow instructions carefully.

Notes a caution to protect yourself and others from personal injury or damage to properties if you handle the machine incorrectly. For safe operation, please follow instructions carefully.

Describes important conditions or restrictions you should carefully observe to avoid problems caused by incorrect operations.

Describes reference information and additional notes for operation.

Terms, Symbols, and Abbreviations



The following terms, symbols and abbreviations are used in this manual.

Symbol,

Terms

Document Original(s) that you are copying, faxing or scanning.

Paper Paper to be printed on.

Tx Denotes sending.

Rx Denotes receiving.

ADF Denotes automatic document feeder.

Shows the direction of the document.

Shows the direction of the paper.

Meaning

viii How to Read This Manual

About symbol

Width

Length

Width

Length

Width

symbol indicates the direction of the document.

When the document has a length longer than its width, we use the

symbol.

When the document has a length shorter than its width, a symbol is not used.

About symbol

symbol indicates the direction of the paper.

When the paper has a length longer than its width, we use the

symbol.

When the paper has length shorter than its width, a symbol is not used.

(Paper loaded in the cassette)

How to Read This Manual ix

Key Descriptions

In this manual, the operating keys are described as follows: The key names on the control panel are shown in < >, and the key names on the touch panel are in [ ].

Keys on the control panel



Enclosed in < >, for example, <Job Conﬁrm.  Fax Cancel>.



Touch panel keys



Enclosed in [ ], for example, [Contrast].



Screens



This manual uses the screens of the MFX-2550 standard model, unless otherwise stated. The screens you see may differ, depending on the options installed.

x Precaution

Precaution

Besides the “Safety Information” supplied with this product, please observe the following instructions.

Installation Precautions

Installation Site



To ensure utmost safety and prevent possible malfunctions, install the machine in a location that meets the following requirements:

A location away from curtains, etc. that may catch ﬁre and burn easily• A location that is not exposed to water or other liquids• A location free from direct sunlight• A location out of the direct airﬂow of an air conditioner or heater, and not• exposed to extremely high or low temperatures A well-ventilated location• A location that is not exposed to high humidity• A dust-free, or low-dust, environment.• A location not subjected to undue vibrations• A stable and level location• A location where ammonia or other organic gases are not generated• A location that does not put the operator in the direct airﬂow of exhaust from the • machine A location that is not near any kind of heating devices•

Power Source



The power source requirements are as follows.

Voltage Fluctuation: AC • 120 V ± 10 Hz Frequency Fluctuation: Within ± 3Hz• Use a power source with as few voltage or frequency ﬂuctuations as possible.•

Precaution xi

Space Requirements

Caution

IMPORTANT

7.5 in. (191 mm)

28.0 in. (711 mm)

33.2 in. (843 mm)

10.4 in. (264 mm)

28.3 in. (719 mm) 4 in. (100 mm)

32.2 in. (819 mm)

30.7 in. (780 mm)

4 in. (100 mm)

34.6 in. (880 mm)

4 in. (100 mm)4 in. (100 mm)

35.9 in. (911 mm)



Do not let any object obstruct or plug the ventilation holes of this product. Accumulated heat inside the product could result in a malfunction.

Keep the ventilating slot of the machine at least 4 inches (100 mm) away from walls • or other devices. To ensure proper ventilation and easy operation, secure an adequate installation • space around the machine.

Avoid installing or using outdoors.•

xii Precaution

Operation Precautions

IMPORTANT

A negligible amount of ozone is generated during normal operation of this machine. • An unpleasant odor may, however, be detected in poorly ventilated rooms during extensive machine operations. For a comfortable operating environment, it is recommended that the room be well ventilated. New machines are emitting some gases in general. According to this please take care • of air ﬂuctuations in the room for the ﬁrst days. At high usage it is recommended to keep a distance to the working places. The area around the Fusing Unit is extremely hot. • In order to reduce the risk of burns, do not touch any area other than those indicated in the manual. Be especially careful not to touch parts marked with warning labels, and their surrounding areas.

Operating Environment



The environmental requirements for correct operation of the machine are as follows:

Temperature: 50°F to 89.6°F (10°C to 32°C) with ﬂuctuations of no more than 18°F • (10°C) within an hour Humidity: 20% to 80% with ﬂuctuations of no more than 10% within an hour•

Proper Use



To ensure the optimum performance of the machine, follow the precautions listed below:

Never place heavy objects on the document glass or subject it to shocks.• Never open any machine doors or turn off the machine while it is making • copies/ printing, as a paper misfeed could result. Never bring any magnetized object, or use ﬂammable sprays or liquids, near the • machine. Always make sure that the power plug is completely plugged into the electrical • output. Always make sure that the machine's power plug is visible and not hidden by the • machine. Always provide good ventilation when making a large number of continuous copies/• printed pages. Cleaning, maintenance and recycling that are not described in the manuals should • only be done by a trained person.

Precaution xiii



Caution

Warning

Caution

IMPORTANT



Transporting the Machine

Before transporting the machine, be sure to check that you disconnect the plug from • the outlet and remove the line cable. Otherwise, the damaged cable can cause ﬁre, electrical shock or malfunction. Before transporting the machine, remove the toner cartridge (or toner bottle).• When lifting the machine, be sure to grab the handles on the left and right sides of • the cassette tray. If you install the machine on a cabinet, secure the machine with stoppers to prevent • it from moving. Otherwise, the machine may move in an unexpected direction, potentially causing injury. If you need to transport the machine over a long distance, consult your Muratec • dealer.

Care of Machine Supplies

Do not burn toner cartridges. Exposure to an open ﬂame can cause the toner • cartridge to burn or explode, causing serious injury. Please dispose of used toner and drum cartridges in accordance with local • regulations.

Keep toner and other consumables out of the reach of small children. If a child • should ingest toner, consult a physician immediately.

Toner cartridges should not be opened with force. Leaking toner should not be inhaled. Contact with skin should also be avoided. Cartridges should be stored out of the reach of children. If your skin comes into contact with toner, please clean them immediately with soap and water. In case of skin irritation please consult a doctor.

Use the following precautions when handling the machine supplies (toner, paper, etc.).

Store the supplies in a location that meets the following requirements:• Free from direct sunlight, Away from any heating apparatus, Not subjected to high humidity, Not extremely dusty Paper that has been removed from its wrapper but not loaded in the machine• should be stored in a sealed plastic bag in a cool, dark place. Use only toner that has been manufactured speciﬁcally for this machine.• Never use other types of toner.

xiv Precaution

Caution Labels and Indicators

Caution

The area around the fuser unit becomes extremely hot during operation. Do not touch the area around the fuser unit when removing paper jams or inspecting the inside of the machine. Doing so may cause burns.

When removing paper jams and replacing toner cartridges, be careful that toner • does not get into your eyes or mouth. If the toner gets in your eyes or mouth, immediately ﬂush them with clean water and seek medical assistance. Be careful not to stain your hands or clothes with the toner. If your hands or clothes • get stained, wash them using clean cold water. The stains may become permanent if washed using warm water. Do not perform operations that are not described in the instruction manuals.•

Ventilation

Always operate the product in well ventilated areas. • Operating the product in poorly ventilated areas for an extended time period could pose health risks. Be sure to frequently ventilate the operating area. Do not let any object obstruct or plug the ventilation holes of this product. • Accumulated heat inside the product could result in a malfunction.

Precaution xv

Product Recycling and Disposal

Caution

This product contains mercury. Disposal of mercury may be regulated due to environmental considerations. For disposal or recycling information, please contact your local authorities.

For California, USA only



This Perchlorate warning applies only to primary CR (Manganese Dioxide) Lithium coin cells. Perchlorate Material-special handling may apply. See www.dtsc.ca.gov/ hazardouswaste/ perchlorate.

Battery



A lithium battery and Ni-MH (Nickel Metal Hydride) batteries are installed inside machine for memory back-up.

xvi Contents

Contents

Introduction .................................................................................................................i

Regulatory information .............................................................................................. ii

United States of America ...........................................................................................ii

Canada .......................................................................................................................iii

ENERGY STAR QuadAccess

Trademarks ...............................................................................................................iv

Limited warranty ..........................................................................................................v

How to Read This Manual ........................................................................................ vii

Symbols .....................................................................................................................vii

Key Descriptions .......................................................................................................ix

Precaution .......................................................................................................................x

Installation Precautions ............................................................................................x

Operation Precautions ............................................................................................. xii

Caution Labels and Indicators ...............................................................................xiv

Ventilation ...............................................................................................................xiv

Product Recycling and Disposal .............................................................................. xv

Overview of Manuals ................................................................................................ xix

.......................................................................................................iii

..............................................................................................................iv

Chapter 1 Introduction

Part Names and Functions .......................................................................................1-2

Overview of the OfﬁceBridge ..................................................................................1-5

Control Panel ...............................................................................................................1-6

Operation Screens ......................................................................................................1-8

Ready Screen ...........................................................................................................1-8

My MFP Screen .....................................................................................................1-11

Connection and Main Settings ..............................................................................1-12

Connecting the LAN Cable ...................................................................................1-12

Connecting the Modular Cable .............................................................................1-12

Connecting an External Phone (Answering Machine) ........................................1-13

Adjusting the Screen Contrast .............................................................................1-14

Setting the Language ............................................................................................1-14

Setting the Date and Time....................................................................................1-16

Specifying the Network Settings .......................................................................... 1-17

Power Switch and Energy Save Mode .................................................................1-20

Turning the Power ON and OFF ..........................................................................1-20

<Energy Save> and Energy Save Mode ...............................................................1-22

Loading Paper ...........................................................................................................1-23

Acceptable Paper ...................................................................................................1-23

Items to Avoid ........................................................................................................1-24

Printable Area .......................................................................................................1-24

Cautions When Loading Paper .............................................................................1-25

Contents xvii

Loading Paper into the Paper Cassettes ..............................................................1-26

Loading Paper into the Bypass Tray ....................................................................1-28

Setting the Paper Size...........................................................................................1-29

Loading Documents .................................................................................................1-31

Acceptable Documents ..........................................................................................1-31

Items to Avoid ........................................................................................................1-31

Scanning Area .......................................................................................................1-32

Loading Documents in the Automatic Document Feeder (ADF) ........................1-32

Loading Documents on the Document Glass .......................................................1-33

Chapter 2 Operating the Machine

Making Copies .............................................................................................................2-2

Basic Copying ..........................................................................................................2-2

Duplex Copying ....................................................................................................... 2-3

Introduction to Advanced Functions ......................................................................2-5

Scanning .......................................................................................................................2-7

Scanning to an E-Mail Address ..............................................................................2-7

Scanning to a Shared PC Folder ............................................................................2-9

Scanning to an FTP Server ...................................................................................2-12

Scanning to USB Memory ....................................................................................2-15

Introduction to Advanced Functions ....................................................................2-17

Transmitting Faxes ..................................................................................................2-19

Transmitting Faxes ...............................................................................................2-19

Canceling Faxes .....................................................................................................2-21

Transmitting PC Faxes .........................................................................................2-22

Introduction to Advanced Functions ....................................................................2-26

Printing .......................................................................................................................2-29

Basic Printing ........................................................................................................2-29

Introduction to Advanced Functions ....................................................................2-30

Chapter 3 Registration

Registering Destinations ..........................................................................................3-2

Registering Folder Shortcuts ..................................................................................3-6

List of Settings ............................................................................................................3-9

[Register] Screen ..................................................................................................... 3-9

[Default Settings] Screen ......................................................................................3-11

[Management] Screen ........................................................................................... 3-12

[Paper Settings] Screen.........................................................................................3-14

[List] Screen ..........................................................................................................3-15

[Personal Settings] Screen ....................................................................................3-16

Chapter 4 Maintenance

Replacing the Toner Cartridge ...............................................................................4-2

Replacing the Drum Cartridge ...............................................................................4-4

Replacing the Stamp .................................................................................................4-6

xviii Contents

Cleaning the Printer ..................................................................................................4-8

Cleaning the Drum Charge Wire and the Print Head .......................................... 4-8

Chapter 5 Troubleshooting

Document Jams...........................................................................................................5-2

Jam in the Document Feeder ..................................................................................5-3

Document Jammed in the Feed Area .....................................................................5-5

Document Jammed in the Exit Area ......................................................................5-5

Paper Jams ...................................................................................................................5-6

Removing Jammed Paper .......................................................................................5-6

Alarms ...........................................................................................................................5-9

Errors that will clear by pressing <Stop> ..............................................................5-9

Errors that will not clear by pressing <Stop> .......................................................5-9

If you cannot solve the problem ............................................................................5-10

Chapter 6 Speciﬁcations

Speciﬁcations ..............................................................................................................6-2

General ....................................................................................................................6-2

Options .....................................................................................................................6-8

External Dimensions ..............................................................................................6-8

Index ......................................................................................................................6-10

Overview of Manuals xix

Overview of Manuals

The instruction manuals for this product that describe the detailed operational and setting procedures are included on the CD. Refer to them as required.

Manual Description

User's Guide (this manual) Part names and functions

Connecting the machine and major settings Paper / document loading method Making copies Scanning Transmitting faxes Printing Registering destinations and folder shortcuts Replacing the toner cartridge and drum cartridge Clearing document jams and paper jams Alarms Main speciﬁcations

Administrator's Guide Using common functions

• Entering characters

• Changing advanced functions

• Logging in / logging out, etc.

Management settings

• Function protect settings

• Setting user authentication, etc.

Maintenance

• Cleaning the machine, etc.

Troubleshooting

• Communication errors

• Items to check when trouble occurs

Copier Guide Advanced copy functions

• Card copy

• Combine copy, etc.

Specifying default settings

Scanner and Fax Guide Advanced scanner functions

• Changing the le format

• Changing the le name, etc.

Advanced fax functions

• Broadcast transmission

• Attaching a cover page

• PC Fax, etc.

Specifying default settings

Printer Guide Advanced printer functions

• Security print

• Print on Demand, etc.

Printing from application software Installing drivers and utilities

OfﬁceBridge Guide Transmitting faxes and e-mail from the OfﬁceBridge

Registering users Specifying e-mail and internet connection settings Creating cover pages, etc.

Barcode/OCR Font Settings This manual provides descriptions for types of barcodes,

character code and samples of font usage, etc. for models equipped with the Barcode/OCR font option.

xx Overview of Manuals

Chapter 1