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Date: 2015-01-29
B2X Service Repair Information: Swollen batteries on Nexus 6
Info ID: SRI-EMEA-2015-03_Rev4
Countries: EMEA
Carrier: -
Repair Level: L1 swollen battery Swap action - L2 Rework Action
Affected Models: XT1100
Introduction
This is an addendum for Motorola official Service Bulletin “UKRAEFSB2015-7Rev.2.1”. Please disregard
previous versions.
Problem
The root cause for lifted battery cover and expansion of the battery has been identified and appropriate
repair actions have been introduced. Motorola has confirmed that this is material related and not due to
how people use their phones, and does not pose a safety concern. The problem may be seen with a very
slight lift of the rear inlay cover.
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Service Action
1. NEXUS 6 devices returned for swollen battery issue shall be swapped out and the defective device
shall be quarantined for possible parts harvesting, RTV process or final scrap.
IMPORTANT: All swollen battery cases must be replaced with reworked devices. Make sure not to
use any unscreened/unmodified stock.
2. NEXUS 6 devices returned for any other issue (including NFF) and with a month of ship prior to
January 21st 2015 units shall be repaired accordingly and additionally inspected for Factory
Rework Marking.
All SWAP stock, e-commerce, DOA’s, devices that require Service and are prior to the 21st of January 2015
need to be reworked.
Until replacement reworked swap devices or the rework parts arrive, the MASC has to use current swap
stock.
1. When the new swap stock arrives, MASC should use this on ALL repairs until the rework parts
arrived.
2. When the rework parts arrive, the MASC must modify all affected repairs and rework any old swap
devices.
3. All swollen batteries MUST be swapped.
Screening Action:
Below is how you can identify the ship date of device:
Please use the “On-line Warranty” function in Service Link to distinguish when a device was shipped.
Use the “Current Standard Warranty Expiry Date” and subtract 12 months to identify the ship date.
Example: In the top IMEI, the standard warranty ends on the 15th of December 2015. Subtracting 12
months, this will indicate that the device has shipped on the 15th of December 2014. This device is before
the 21st of January 2015 and will fall under the rework action.
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11017572001
TAPE,KAPTON,TOUCH FLEX
SNN5953A
ASSEMBLY,BATTTERY,EZ30,LI POLYMER,LG CHEM, MIN 3025 MAH
01018057002
HOUSING,REAR,INLAY,RESIN,DECORATED,RASPBERRY (light grey version)
01018057001
ASSEMBLY,HOUSING,REAR INLAY,RESIN,CHALK (dark gray version)
Part Required:
These are the mandatory parts used for the swollen battery issue.
Make sure to have suitable stock available.
Rework Action:
As described in the FSB “UKRAEFSB2015-7Rev.2”, following actions shall be carried out:
1. Following the Service Manual document, carefully disassemble the device.
2. After removing the Rear Cover Inlay (p/n: 0101805700x) inspect the device for Factory Rework
Marking as shown below. If the device already has a factory marking, following steps do not apply.
If the device does not have a blue dot marking, continue the action as follows
3. Remove the existing EZ30 Battery Assembly (p/n: SNN5953A) and quarantine. Additional testing is
required to determine if the removed batteries can be recovered and reused.
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4. Place Kapton Tape (p/n: 11017572001) over the notch of APQ Shield (p/n: 26016344001) on PCBA.
5. Place a new EZ30 Battery Assembly (p/n: SNN5953A)
6. Mark reworked device, using a soft tipped Permanent Marker (do NOT use ball-point pen or other
hard tipped marker). This is to identify if such devices come back through service channel again.
7. Following the Service Manual document, complete reassembly using new Rear Cover Inlay
(p/n: 0101805700x) as this part cannot be reused.
8. Per normal service procedures, completely retest to ensure proper repair.
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Customer Complaint Code
C0018 Housing
Problem Found Code
P0048 Internal Battery Fail
Repair Code
R0013 REPL LVL 2 Part CSB
Repair Code to use for XCVR Swap Case:
R0037 - REPL Phone - ENG/OPS REQ
CUSTOMER SERVICE Q&A
DO NOT confirm that this is a "known hardware issue." DO confirm that this situation is covered under
warranty.
Q: Has this affected a lot of customers?
A: I don't have that information. However, this situation is covered under warranty.
Q: Have you personally had other cases like this?
A: I can't discuss other cases or customer calls. However, this situation is covered under warranty.
Q: Is there a safety concern?
A: The issue does not pose a safety concern.
Service Entry Code:
Global M-Claims Codes:
Note:
Only apply the designated Service Entry Codes, listed in this bulletin, if the unit fails a test or has a customer complaint
that matches the issue described in the bulletin
If the unit fails a test or has a customer complaint that does not match the issue described in the bulletin, the Service
Entry Codes used should accurately reflect the true problem found
If the unit passes all tests and inspections and does not have a related customer complaint, the Service Entry Code
used should be NFF
With kind regards
B2X Service support team
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