Motorola VT2542, Vonage VT2542 User Manual
User Guide
VT2542 Voice Gateway
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and Emergency Medical Services (EMS)
Vonage provides access to public emergency call services to all customers. The details vary depending on the
country in which you subscribe to Vonage Internet telephone service:
Country Refer To
Canada Your Internet Telephone Service and 911 in Canada (see page iii)
United Kingdom Your Internet Telephone Service and 999/112 in the United Kingdom (see page iv)
United States of America Your Internet Telephone Service and 911 in the United States (see page v)
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Your Internet Telephone Service and 911 in Canada
Vonage Canada offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (91 1) service but
has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in
most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your
call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back
number and address are visible to the emergency response centre call–taker. With Vonage's 9-1-1 service, your
call is sent to a national emergency call centre. The call centre operator will confirm your location information and
then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to
confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if
disconnected, you should dial 9-1-1 again.
You should ensure your location information, when registered with Vonage Canada, is kept current at all times. In
case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to
your last registered address. Remember that you need to update your 9-1-1 Dialing information if you move your
device to a different location and/or if you add a new line to your account.
Your 9-1-1 Dialing service is activated when you subscribe to Vonage Canada service.
Caution!
IMPORTANT: When using this VT2542 voice gateway, you CANNOT make any calls, including an
emergency call, and E911 location services WILL NOT be available, under the following
circumstances:
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
• You lose electrical power
• Your broadband, ISP, or Vonage service is suspended or terminated
You should inform any household residents, guests and other persons who may be present at the physical
location where you utilize the Vonage Canada service, of the important differences in and limitations of VoIP 9-1-1
Dialing service as compared with E911 service, as set out above.
We limit our liability to you in respect of our 911 Dialing service as we do not have any control over whether, or the
manner in which, calls using our 911 Dialing service are answered or addressed by any local emergency response
centre and we rely on third parties to assist us in routing 911 Dialing calls to local emergency response centres
and to a national emergency calling centre. Prior to subscribing to Vonage Canada service, you must review the
full text of applicable limitations of liability set out in the Terms of Service available at
http://www.vonage.ca/features_terms_service.php.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephony services through this equipment.
Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims,
demands, actions, causes of action, risks or harms arising from or related to the services provided through this
equipment.
For more information about 911 and Vonage Internet Phone Service, go to http://www.vonage.ca/911.
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Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and 999/112 in the United Kingdom
Vonage provides access to public emergency call services to all customers. When you dial 999/112, your call is
routed from the Vonage network to national emergency operators who will handle your call.
Caution!
IMPORTANT: When using this VT2542 voice gateway, you CANNOT make any calls, including an
emergency call, and 999 location services WILL NOT be available, under the following circumstances:
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
• You lose electrical power
• Your broadband, ISP, or Vonage service is suspended or terminated
When using this voice gateway, you may be able to make an emergency call to an operator, but E999 location
services may not be available, under the following circumstances:
• You have changed the physical address of your voice gateway, and you did not update or oth erwise advise
Vonage of this change.
• You are using a non-U.K. telephone number.
• There are delays in making your location information available in or through the local automatic location
information database.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment.
Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims,
demands, actions, causes of action, risks or harms arising from or related to the services provided through this
equipment.
To learn more about 999 and Vonage Internet Phone Service, go to
http://www.vonage.co.uk/features.php?feature=911.
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Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and 911 in the United States
Caution!
IMPORTANT: When using this VT2542 voice gateway, you CANNOT make any calls, including an
emergency call, and E911 location services WILL NOT be available, under the following circumstances:
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
• You lose electrical power
• Your broadband, ISP, or Vonage service is suspended or terminated
When using this voice gateway, you may be able to make an emergency call to an operator, but E911 location
services may not be available, under the following circumstances:
• You have changed the physical address of your voice gateway, and you did not update or oth erwise advise
Vonage of this change.
• You are using a non-U.S. telephone number.
• There are delays in making your location information available in or through the local automatic location
information database.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment.
Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims,
demands, actions, causes of action, risks or harms arising from or related to the services provided through this
equipment.
For more information about 911 and Vonage Internet Phone Service, go to http://www.vonage.com/911.
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Configuration: Basic Advanced TCP/IP Wireless
Important Safety Information
IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give
particular attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer's instructions as described in
the user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols
that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be
exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• To prevent electric shock, this device may require a grounding conductor in the line cord. Connect the device
to a grounding type ac wall outlet using the power cord supplied with the device.
• This device was qualified under test conditions that included the use of the supplied cables between systems
components. To ensure regulatory and safety compliance, use only the provided power and interface cables
and install them properly.
• Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord
that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device's marking label. If you are not
sure of the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC
outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are
dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords where they are attached to plugs and convenience
receptacles, and examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the
power cord.
• Place device to allow for easy access when disconnecting the power cord of the device from the AC wall
outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully
inserted with no part of the blades exposed.
• Place this device on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is
connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
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• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the
cables to avoid damage to this device due to lightning and power surges.
• Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners
directly on the device or use forced air to remove dust.
• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA
Certified Telecommunication Line Cord, or national equivalent.
• Disconnect TNV circuit connector(s) before disconnecting power.
• Disconnect TNV circuit connector before removing cover.
• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a
wet basement, or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may
explode. Check with local codes for possible disposal instructions.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks
to determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
• SAVE THESE INSTRUCTIONS
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Configuration: Basic Advanced TCP/IP Wireless
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communicati o n s.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by tu rning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the
user's authority to operate the equipment.
FCC Radiation Exposure Statement
IMPORTANT NOTE:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply
with the FCC RF exposure compliance requirements, the separation distance between the antenna and any
person's body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operation in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequen cy bands are country dependent and are
firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by
the end user.
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Industry Canada (IC) Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two
conditions:
1 This device may not cause interference, and
2 This device must accept any interference, including interference that may cause undesired operation of the
device.
This device has been designed to operate with the antennas listed below, and having a maximum gain of 2 dB.
Antennas not included in this list or having a gain greater than 2 dB are strictly prohibited for use with this device.
The required antenna impedance is 50 ohms.
This device has been designed to operate with the antenna shipped with the unit, Motorola part number
495088-001.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the
equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful communication.
IC Radiation Exposure Statement
IMPORTANT NOTE:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your
body.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Wireless LAN Information
• This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio
technology. The device is designed to be inter-operable with any other wireless DSSS product that complies
with:
• "The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the
Institute of Electrical Electronics Engineers
• "The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building
or responsible representatives of the organization. For example, using wireless equipment in any environment
where the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or
environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification
of the devices included with this product, or the substitution or attachment of connecting cables and equipment
other than specified by the manufacturer. Correction of the interference caused by such unauthorized
modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of
government regulations that may arise from failing to comply with these guidelines.
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International Declaration of Conformity
We,
Motorola, Inc.
Connected Home Solutions
101 Tournament Drive
Horsham, PA 19044, USA
1.215.323.1000
declare under our sole responsibility that the
VT2542 Voice Gateway
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 300 328
EN 301 489-1/-17
EN 50371
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
R&TTE Directive 1999/5/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS)
Directive 2002/95/EC
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not disp ose of the product with residential
or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries
or regions, such as the European Union, have set up systems to collect and recycle electrical
and electronic waste items. Contact your local authorities for information about practices
established for your region. If collection systems are not available, call Motorola Customer
Service for assistance.
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Copyright © 2007 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola
to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either impl ied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Vonage, The Broadband Phone Company, and Vonage
Digital Voice are registered service marks owned and used under license from Vonage Marketing, Inc., a wholly owned subsidiary of Vonage
Holdings Corp. Microsoft, Windows, and Windows ME are either trademarks or registered trademarks
other countries. Microsoft Windows screen shots are used by permission of Microsoft Corporation.
Computer, Inc. Linux is a registered trademark of Linus Torvalds. Adobe and Reader are registered trademarks of Adobe Systems, Incorporated in
the United States and other countries. Netscape and Navigator are registered trademarks of
registered trademark of the Open Group in the United States and other countries. Firefox is a registered trademark of the Mozilla Foundation.
DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other
owners.
product or service names are the property of their respective
of
Microsoft Corporation in the U.S and/or
Macintosh is a registered trademark
Netscape Communications Corporation
of Apple
. UNIX is a
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Contents
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
FCC Interference Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
FCC Radiation Exposure Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Industry Canada (IC) Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Gather Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Positioning Your VT2542 for Optimal Wireless Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Connecting the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Installation - Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation - Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Logging In to the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Exporting the VT2542 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Importing the Saved Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Restoring Defaults for the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
WAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
WAN Setup for PPPoE (DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
WAN Setup for a Static IP Address (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
WAN Setup for DHCP (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
IP QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
IP QoS Traffic Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
DMZ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Custom Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Custom IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Web Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Dynamic DNS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Static Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Dynamic Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
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Remote Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Remote SSH Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Import/Export Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Remote Log – Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
DDNS Update Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
DHCP Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
System Log – Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Configuring TCP/IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Verifying the IP Address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Setting Up Your Wireless LAN (WLAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Establishing Security for Your Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Configuring WEP on the VT2542 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Creating an Access List for Your Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Resetting All of Your Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Contact Us. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
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Configuration: Basic Advanced TCP/IP Wireless
Overview
Y o ur new VT2542 V oice Gateway enables up to two standard analog telephones to use digital telephone services
over a broadband Internet connection. The broadband connection can be with any high-speed data service using
either a cable modem or a DSL (digital subscriber line) modem.
The VT2542 has four ports and wireless capabilities. You can connect up to four devices to your VT2542.
Features
The VT2542 Voice Gateway provides:
• Four Ethernet ports
• Built-in router for a home or small office local area network (LAN)
• Wireless and wired network connectivity
• Up to two lines of robust, full-featured telephone and fax service
• Voice-over-data prioritization so you can speak on the phone while using the Internet with no reduction in
voice quality
• VPN passthrough support for remote access to enterprise applications
• Portability to plug into any cable or DSL broadband connection (see “Your Internet Telephone Service and
Emergency Medical Services (EMS)” on page ii for important information if you move your voice gateway to
another location)
• Plug-and-play installation
• Compact, low-profile design
• Easy Web-based configuration (see “Basic Configuration” on page 11)
• Support for features such as caller ID, call waiting, thre e-way calling, and call forwarding
• Firewall to help protect your network against external attacks
VT2542 Voice Gateway User Guide 1
Overview Installation Troubleshooting Contact FAQ Glossary License
Front Panel
The front panel provides the following lights:
123
Configuration: Basic Advanced TCP/IP Wireless
1
Sectio
n
Light Description
1 Wireless
2 Phone 1, 2
3Internet Indicates the Internet connection speed:
Indicates the status of the wireless net work:
If the Wireless LED is
• Solid green, the wireless network is active.
• Green and flashing, there is wireless network activitiy.
• Off, the wireless network is not engaged.
Indicates the status of phone line one and optional line two, respectively:
If the Phone (1, 2, or both) LED is
• Solid green, the phone for that line is on hook, registered with Vonage, and ready for use.
• Green and flashing, the phone for that line is ringing or off hook.
• Orange, you have voice mail.
• Flashing in unison with the Power light, the voice gateway is downloading a firmware
upgrade from Vonage. Please do not unplug or disconnect your voice gateway while it is
downloading firmware.
• Off, the phone line is not registered for Vonage service. You cannot use it for phone calls.
If the Internet LED is
• Solid green, your connection speed is 100Base-T
• Solid yellow, your connection speed is 10Base-T
The LED flashes when there is activity on the Internet connection.
23
4
5
4 Ethernet 1 - 4Indicates that a device is connected to the port and the speed of the Ethernet connection:
If an Ethernet LED is
• Off, no device is connected to the port
• Solid green, a device is connected to the port (100Base-T)
• Solid yellow, a device is connected to the port (10Base-T)
A flashing yellow or green LED indicates that there is activity on the Ethernet connection.
5Power If the Power LED is red — blinking or solid — restart the voice gateway.
W
During the power up, the voice gateway flashes several times while connecting, retrieving the
IP address, and downloading configuration information from Vonage.
• During firmware downloads (optional), the Phone and Power LEDs flash rapidly. Please do
not unplug or disconnect your voice gateway while it is downloading firmware.
• When the Power LED is a solid green, the voice gateway has successfully registered with
Vonage. If a firmware upgrade was needed, it has been successfully completed.
VT2542 Voice Gateway User Guide 2
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Rear Panel
The rear panel provides the following ports:
Configuration: Basic Advanced TCP/IP Wireless
2
1
3
4
5
6
Key Item Description
1Power Connector for the AC power adapter.
2 Reset If you lose your internet connection, use the reset button to reestablish communication.
3 Ethernet
1 -4
4InternetConnect your cable or DSL modem to the VT2542.
5 Phone
1and2
6 Antenna Rotatable antenna used for wireless connections.
Ethernet ports that let you to connect up to four devices to your voice gateway.
Connect one or two phones to one and two (optional). If you subscribe to only one phone line from
Vonage, you must connect your phone to the Phone 1 port.
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Configuration: Basic Advanced TCP/IP Wireless
Installation
Before You Begin
Before you begin installation, check that you received the following items with your VT2542:
Item Description
AC adapter Connects the VT2542 to an AC electrical outlet (the plug shown is for the United
States or Canada; yours may look different)
Ethernet cables Blue cable connects the Internet port on your VT2542 to your cable or DSL modem
Yellow cable connects the Ethernet port on your VT2542 to a computer or other
network device
Vertical mounting stand Provides vertical mounting on a desktop or other flat surface to use less space
VT2542 Voice Gateway Quick
Start Guide
Tel ephone Jack
Adapter
Note: The Ethernet cables and telephone cord provided are standard and color coordinated to help with
installation. You can use substitute with other standard cables and cords to meet your needs.
In addition to your VT2542 voice gateway, you also need:
(UK only)
Provides instructions to quickly set up and configure your voice gateway
Converts a British BT431 telephone cord to RJ-11 to connect to the voice gateway
• An established DSL or cable Internet connection
• One or two touch-tone telephones
• Your computer must meet the minimum requirements listed below:
— Pentium-class processor or faster
— 16 MB of memory
— 10 MB of hard disk space available
— Windows
If you purchased your VT2542 voice gateway from a retail location, you must first activate your Vonage® Phone
Service. You will need to provide the WAN MAC ID printed on the bottom of the VT2542.
®
2000, Windows XP
™
• In Canada, visit www.vonage.ca/activate
• In the United Kingdom, visit www.vonage.co.uk/activate
• In the United States, visit www.vonage.com/activate
Gather Information
You may need to obtain the following information about your high-speed Internet connection:
• For a DSL connection only, your user name and password
• For a cable modem connection using static IP addresses only, your IP address, subnet mask, default
gateway, and DNS server IP address or addresses
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Configuration: Basic Advanced TCP/IP Wireless
• If you already have a router, we recommend printing its configuration screens to use for reference during
Basic Configuration.
Positioning Your VT2542 for Optimal Wireless Performance
To achieve the best wireless performance, review these guidelines before deciding where to place your VT2542:
• Connect at least one computer through a wired Ethernet connection.
• Placing your VT2542 in the physical center of your network is best, because its antenna sends out signal in all
directions.
• Placing the VT2542 in a higher location, such as on top of a cabinet, helps disperse the signal cleanly,
especially to upper floors.
• If possible, position your VT2542 in direct line of sight with other home network devices using a wireless
connection.
• Avoid placing the VT2542 next to large, solid objects like computer cases, monitors, walls, fireplaces, etc.
This helps the signal penetrate more cleanly.
• Other wireless devices, such as televisions, radios, microwaves, or 2.4 GHz cordless telephones, can
interfere with the signal. Keep these devices away from the VT2542.
• Mirrors, especially those that are silver-coated, can reduce transmission performance.
VT2542 Voice Gateway User Guide 5
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Connecting the VT2542
Installation - Wired Connection
A
You can connect three additional
computers or devices to your VT2542.
Adding routers and hubs allows you to
create an even larger network.
Computer to configure
the VT2542
Configuration: Basic Advanced TCP/IP Wireless
Cable or DSL
Modem
To AC power
You must connec t a
phone to the
Phone 1 port
Optional phone or fax machine
for a second line from Vonage
1 Shut down your computer and unplug your cable or DSL modem power cord or adapter.
2 Disconnect your computer from the modem. Do not disconnect your modem from the cable or phone line that
provides your Internet connection.
Note:
Keep your modem off for approximately 10 minutes to clear its memory so it can recognize the
VT2542 when you turn it back on.
3 Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Plug the other end to the
blue Ethernet port (labeled Internet) on the re ar panel of your voice gateway.
4 Connect one end of the yellow Ethernet cable to the yellow Ethernet port on your voice gateway, and the
other end of the cable to the port on your computer.
5 Plug your cable or DSL modem back into an electrical outlet.
VT2542 Voice Gateway User Guide 6
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Configuration: Basic Advanced TCP/IP Wireless
6 Connect the power adapter to the Power port on the rear panel of the voice gateway, and plug the other end
into an electrical outlet.
IMPORTANT: Before you continue, be sure to allow enough time for your voice gateway to
complete its start-up process. VT2542 startup is complete when the Power light on its front
panel lights solid green. This usually takes a few minutes.
7 Turn on your computer. The Ethernet light on the VT2542 front panel should light.
IMPORTANT: Before you continue, be sure the VT2542 Power, Ethernet, and Internet lights
are all on.
8 Test your connection. Open a web browser and enter any website address (you can try www.motorola.com).
If you can access the site, you have successfully installed your voice gateway.
9 Repeat step four to connect additional devices.
If your test (STEP 8) is not successful, and you are a:
Cable Modem Users
Turn your cable modem off again for at least 10 minutes. If this does not correct your problem, you may
need to register your VT2542 with your cable provider. Please contact them to update your information. Be
sure to have the WAN MAC ID (located on the bottom of the VT2542) available. When your Internet
connection works, go to C “Connecting Your Telephone” on page 10.
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Configuration: Basic Advanced TCP/IP Wireless
DSL Modem Users
If you cannot connect to the voice gateway, and your modem was turned off for at least 10 minutes, you may need
to set the PPPoE configurations.
1 Open a web browser from a computer connected to one of the VT2542 Ethernet ports.
2 Type http://192.168.15.1 in the address field and press ENTER to access the sign in window.
3 Type router in the Username and Password fields (the default is router for both fields).
4 Click on SETUP (located on the top menu bar), and then click on WAN Configuration (located on menu bar
at the left side of the screen).
5 Select PPPoE from the Type drop down menu.
6 Type the Username and Password you normally use to log into your DSL service.
7 In the Keep Alive field, type 0 to ensure that your DSL link is always active.
8 Click Connect to start your Internet connection.
9 Click Save. Open a web browser and enter a web address (try www.motorola.com). If you can access the
site, you have successfully installed your voice gateway. When your Internet connection works, go to
“Connecting Your Telephone” on page 10
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Configuration: Basic Advanced TCP/IP Wireless
Installation - Wireless Connection
B
To connect to the voice gateway wirelessly, your computer must have a 802.11b or 802.11g wireless adapter
installed. If all wireless security and encryption are disabled on the ada pter and the VT2542, the computer will
automatically connect to the voice gateway.
Note: Motorola ships the VT2542 with all wireless security functions disabled.
Connect at least one computer to the voice gateway using a wired connection in order to perform the
configuration. Do not attempt to configure the VT2542 over a wireless connection. After your wireless LAN is
operational, enable security.
Cable or DSL
Modem
Computer to
configure the
VT2542
VT2542
To AC power
VT2542 Voice Gateway User Guide 9
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Configuration: Basic Advanced TCP/IP Wireless
Connecting Your Telephone
C
1 In the United Kingdom, connect your BT telephone cord to the Telephone Jack Adapter. Connect the adapter
to the green Phone 1 port on the VT2542.
In the United States or Canada, connect a telephone cord to the green Phone 1 port on the VT2542.
If you only subscribed to one phone line from Vonage, you must connect your phone to the Phone 1 port.
2 If you subscribed to a second phone or fax line from Vonage, connect a telephone or fax machine to the
Phone 2 port.
3 Check for a dial tone. If you hear a recording instructing you to connect your phone to the Phone 1 port,
please do so. If you hear neither this message nor a dial tone, refer to “Troubleshooting” on page 64.
4 If you hear a dial tone:
• In Canada, you are ready to send and receive calls.
• In the United Kingdom, call 0207 993 8973 to complete your installation.
• In the United States, call 1-800-342-1791 to complete your installation.
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Configuration: Basic Advanced TCP/IP Wireless
Basic Configuration
The VT2542 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings.
It is much easier to configure your local area network (LAN) using a VT2542 than with traditional networking
equipment. For basic operation, most default settings require no modification.
The following sections describe:
• Logging In to the VT2542 (see page 11)
• Configuration Overview (see page 12)
• Restoring Defaults for the VT2542 (see page 13)
• Logging Out (see page 13)
• WAN Configuration (see page 14)
• LAN Configuration (see page 19)
If DHCP is enabled on all of the computers on your network (LAN), you do not need to change any of the default
LAN settings. Unless you have sufficient networking knowledge, we recommend not changing any LAN settings.
For information about advanced configuration, see “Advanced Confi guration” on page 21.
Logging In to the VT2542
1 On a computer connected to the VT2542, open a Web browser.
2 In the Address or Location field, type http://192.168.15.1 and press ENTER to display the Log In page.
3 Type router In the Username field.
4 Type router In the Password field (the default is “router” for both fields).
5 Click Log In to display the HOME page:
If you have difficulty starting the GUI, see “Troubleshooting” on page 64.
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Configuration: Basic Advanced TCP/IP Wireless
Configuration Overview
The main menu at the top provides:
Item Click To
HOME Display the home page
SETUP Perform WAN Configuration or LAN Configuration
ADVANCED Enable/configure UPnP, IP QoS, Web filters, multicast, routing, remote Web access, SSH access, port
forwarding, IP filters, and other functionality
TOOLS Restore, import, export, update, or save th e configuration, specify log mes sages, change the pas sword,
determine whether a computer can be reached over the network, or restart the VT2542
STATUS Display network statistical information
HELP
Log Out Log out of the VT2542
The following buttons appear at the bottom right on each configuration page:
Display links to information about the Firewall, LAN Clients, PPPoE Connection, UPnP, IP QoS, and RIP
Item Click To
Save Save your changes. If you restart your voice gateway without saving your changes, all of your changes
are lost. After it restarts, the voice gateway uses its last saved configuration.
Cancel Clear your changes on the current p age and return to the main menu. Af ter you click Save, cancel does
not clear your changes.
Exporting the VT2542 Configuration
Before making changes, we recommend exporting the current configuration to use as a backup.
To export the VT2542 configuration:
1 Click Tools.
2 Click Import/Export Configuration to display the Import/Export Configuration page.
3 Click Export. The VT2542 configuration is saved to a file named config.bin on your computer’s hard drive.
Importing the Saved Configuration
If you have exported the configuration, you can import the saved configuration to return the voice gateway to its
state when you exported the configuration.
To import a saved configuration from your computer to the VT2542:
1 Click Tools.
2 Click Import/Export Configuration to display the Import/Export Configuration page.
3 Type the path and filename or click Browse to select the desired configuration file.
4 Click Import. The update status appears at the bottom of the window. When the update is finished, the voice
gateway restarts. You will need to log in again.
VT2542 Voice Gateway User Guide 12
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Restoring Defaults for the VT2542
1 Click TOOLS.
2 Click Restore Defaults on the menu at left:
Configuration: Basic Advanced TCP/IP Wireless
3 Click the Restore Defaults button.
If the VT2542 Power light is red after you restart the VT2542, refer to “Troubleshooting” on page 64.
Logging Out
1 On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed.
2 Click Log Out. The VT2542 login screen appears.
VT2542 Voice Gateway User Guide 13
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Configuration: Basic Advanced TCP/IP Wireless
WAN Configuration
1 Log in to the VT2542 (see “Logging In to the VT2542” on page 11).
2 Click SETUP.
3 Click WAN Configuration.
4 From the Type drop-down list, choose one of:
PPPoE PPPoE is used with all DSL modems See “WAN Setup for PPPoE (DSL)” on
page 15
Static For some cable modems, the cable company assigns the
cable modem a static (unchanging) IP address. You must
provide the IP address, subnet mask, default gateway,
and one to three domain name server (DNS) addresses.
DHCP Most cable modems have a dynamic IP addre ss assig ned
by the cable company DHCP server. Typically no
additional configuration is needed for the VT2542.
See “WAN Setup for a Static IP Address
(Cable Modem)”
See “PPTP Settings” on page 17
on page 16
VT2542 Voice Gateway User Guide 14
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