Motorola VT2442 User Manual
User Guide
VT2442 Voice Gateway
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
Your Internet Telephone Service and 911
Caution!
IMPORTANT: When using this VT2442 voice gateway, you CANNOT make any calls, including an
emergency call, and E911 location services WILL NOT be available, under the following
circumstances:
• Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails
• You lose electrical power
When using this voice gateway, you may be able to make an emergency call to an operator, but E911 location
services may not be available, under the following circumstances:
• You have changed the physical address of your voice gateway, and you did not update or otherwise advise
Vonage of this change.
• You are using a non-U.S. telephone number.
• There are delays in making your location information available in or through the local automatic location
information database.
Note: Vonage, not Motorola, is responsible for the provision of VoIP telephony services through this equipment.
Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims,
demands, actions, causes of action, risks or harms arising from or related to the services provided through this
equipment.
For more information, go to http://www .vonage.com/911.
Cautions Related to Electrical Shock and Other Safety Concerns
WARNING: T O PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS
FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.
CAUTION: TO PREVENT ELECTRIC SHOCK, THIS EQUIPMENT MAY REQUIRE A GROUNDING
CONDUCTOR IN THE LINE CORD. CONNECT THE UNIT TO A GROUNDING TYPE AC WALL OUTLET USING
THE POWER CORD SUPPLIED WITH THE UNIT.
CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF
THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY
COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES AND INSTALL THEM PROPERLY.
CAUTION: DIFFERENT TYPES OF CORD SETS MA Y BE USED FOR CONNECTIONS T O THE MAIN SUPPLY
CIRCUIT. USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL APPLICABLE PRODUCT SAFETY
REQUIREMENTS OF THE COUNTRY OF USE.
CAUTION: INSTALLATION OF THIS PRODUCT MUST BE IN ACCORDANCE WITH NATIONAL WIRING
CODES AND CONFORM TO LOCAL REGULATIONS.
CAUTION: DO NOT OPEN THE UNIT . DO NOT PERFORM ANY SER VICING OTHER THAN THA T CONTAINED
IN THE INST ALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL.
CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR
COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
VT2442 Voice Gateway User Guide ii
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
IMPORTANT SAFETY INSTRUCTIONS — When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this equipment. Give
particular attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions as described in
the user documentation that comes with the product.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols
that are affixed to this equipment.
• Comply with all instructions that accompany this equipment.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC
outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are
dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords where they are attached to plugs and convenience
receptacles, and examine the point where they exit from the product.
• Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of
the power cord.
• Place unit to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, other outlet unless the plug can be fully inserted
with no part of the blades exposed.
• Place this equipment on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is
connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.
• Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners
directly on the unit or use forced air to remove dust.
• Operate this product only from the type of power source indicated on the product’s marking label. If you are
not sure of the type of power supplied to your home, consult your dealer or local power company.
• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a
wet basement or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may
explode. Check with local codes for possible special disposal instructions.
• CAUTION: To reduce the risk of fire , use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA
Certified Telecommunication Line Cord.
• Disconnect TNV circuit connector(s) before disconnecting power.
• Disconnect TNV circuit connector before removing cover.
• Upon completion of any service or repairs to this product, ask the service technician to perform safety checks
to determine that the product is in safe operating condition.
• SAVE THESE INSTRUCTIONS
VT2442 Voice Gateway User Guide iii
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
FCC Compliance Class B Digital Device
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equ ipment is
operated in a residential environment. This equipment generates, uses and can radiate radio frequency energy and , if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
Canadian Compliance
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Regulatory, Safety, Software License, and Warranty Information Card
This product is provided with a separate Regulatory , Saf e ty, Software License, and Warranty Information card.
THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE
REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL
STANDARDS APPLY TO ALL MODELS.
NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,
EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY
INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN
REFURBISHED, RECONDITIONED, OR REISSUED BY YOUR SERVICE PROVIDER.
Copyright © 2006 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduce d i n any form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola
to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either impl ied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Of fice. Vonage, The Broadband Phone Company, and Vonage
Digital Voice are registered service marks owned and used under license from Vonage Marketing, Inc., a wholly owned subsidiary of Vonage
Holdings Corp. Microsoft, Windows, Windows Me, and Windows NT are either trademarks or registered trademarks
U.S and/or other countries. Microsoft Windows screen shots are used by permission of Microsoft Corporation.
of Apple Computer, Inc. Linux is a registered trademark of Linus Torvalds. Adobe and Reader are registered trademarks of Adobe Systems,
Incorporated in the United States and other countries. Netscape and Navigator are registered trademarks of
Corporation
Mozilla Foundation. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other
their respective owners.
. UNIX is a registered trademark of the Open Group in the United States and other countries. Firefox is a registered trademark of the
product or service names are the property of
of
Microsoft Corporation in the
Macintosh is a registered trademark
Netscape Communications
VT2442 Voice Gateway User Guide iv
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Sample Wired Home or Small-Office Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Gather Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Connect the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Installation With an Existing Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation With a Standard Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Logging In to the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Exporting the VT2442 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Importing the Saved Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Restarting the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
WAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
WAN Setup for PPPoE (DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
WAN Setup for a Static IP Address (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
WAN Setup for DHCP (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ADVANCED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
UPnP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
IP QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
IP QoS Traffic Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Custom Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
DMZ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Custom IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Web Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Dynamic DNS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Static Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Dynamic Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Remote Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
VT2442 Voice Gateway User Guide v
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
Remote SSH Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Import/Export Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Remote Log – Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
DDNS Update Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
DHCP Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
System Log – Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Configuring TCP/IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Configuring TCP/IP in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Verifying the IP Address in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . .63
Verifying the IP Address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Resetting All of Your Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Replacing an Existing Router with the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Contact Us. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
VT2442 Voice Gateway User Guide vi
Overview Installation Troubleshooting Contact FAQ Glossary License
Configuration: Basic Advanced TCP/IP Wireless
Overview
The VT2442 Voice Gateway enables up to two standard analog telephones to use digital telephony services over
a broadband Internet connection. The broadband connection can be any high-speed data service through either:
• A cable modem connected to coaxial cable from a cable television company
• A DSL (digital subscriber line) modem connected to telephone wiring from a telephone company
The VT2442 provides four Ethernet ports and a built-in router for a home or small office local area network (LAN).
It is ideal for your home, home office, or small business/enterprise.
You can connect up to four computers or other Ethernet devices directly to the VT2442. By adding hubs or other
routers, you can expand your network up to the recommended maximum of 16 connected devices.
The computers on the VT2442 network must:
• Have a 10Base-T or 10/100Base-T Ethernet adapter
• Be running Microsoft
®
Windows®, Macintosh® OS, Linux®, or UNIX
®
Features
The VT2442 Voice Gateway provides:
• Up to two lines of robust, full-featured telephone and fax service
• Voice-over-data prioritization so you can speak on the phone while using the Internet with no reduction in
voice quality
• Full network connectivity in a single unit, eliminating the cost and clutter of stand-alone routers and hubs
• VPN passthrough support for remote access to enterprise applications
• Portability to plug into any broadband connection (cable or DSL)
• Plug-and-play installation
• Compact, low-profile design
• Easy Web-based configuration (see “Basic Configuration” on page 12)
• Support for features such as caller ID, call waiting, thre e-way calling, and call forwarding
• Firewall to help protect your network against external attacks
VT2442 Voice Gateway User Guide 1
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Configuration: Basic Advanced TCP/IP Wireless
Sample Wired Home or Small-Office Network
The VT2442 Voice Gateway provides advanced routing and four Ethernet ports, enabling you to connect up to
four computers without a separate hub or router:
Cable or DSL modem
Internet
To AC power
If you connect the VT2442 directly to your cable or DSL modem, it can prioritize voice calls over data traffic to help
ensure high-quality phone service.
W
VT2442 Voice Gateway User Guide 2
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Front Panel
The front panel provides the following lights:
Light Description
Configuration: Basic Advanced TCP/IP Wireless
Phone 1, 2
Internet Indicates the Internet connection speed:
Ethernet
1, 2, 3, 4
Power If it is ever red — blinking or solid — restart the voice gateway (see “Restarting the VT2442” on
Indicates the status of phone line one and optional line two, respectively:
• Solid green — The phone for that line is on hook, registered with Vonage, and ready for use.
• Blinking green — The phone for that line is ringing or off hook.
• Blinking orange — You have voice mail.
• Both blinking rapidly in unison with the Power light — The voice gateway is downloading a firmware
upgrade from Vonage. Please do not unplug o r disconne ct your voice gateway while it is downloading
firmware.
• Off — The phone line is not registered for Vonage service. You cannot use it for phone calls.
• Solid green — 100Base-T
• Solid yellow — 10Base-T
Flashes when there is activity on the Internet connection.
Indicates the speed of the respective Ethernet connection:
• Solid green — 100Base-T
• Solid yellow — 10Base-T
Flashes when there is activity on the respective Ethernet connection.
page 15).
During a normal start-up, it lights in the following sequ ence:
• Blinking once — You have turned the voice gateway on by plugging it in to AC power.
• Blinking twice — The voice gateway is retrieving its IP address.
• Blinking three times — The voice gateway is downloading its configuration file from Vonage.
• Blinking four times — The voice gateway is connecting to the Vonage server.
• (Optional) Blinking rapidly in unison with the Phone 1 and 2 lights — The voice gateway is
downloading a firmware upgrade from Vonage. Please do not unplug or disconnect your voice
gateway while it is downloading firmware.
• Solid green — The voice gateway has successfully registered with V onage. If a firmware upg rade was
needed, it has been successfully completed.
VT2442 Voice Gateway User Guide 3
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Configuration: Basic Advanced TCP/IP Wireless
Rear Panel
The rear panel provides the following ports:
12 3 4 5
Key Item Description
1Power Connector for a 12 V adapter that you plug into an AC power outlet
2 Reset Press to restart the VT2442; you can also restart your voice gateway using its graphical user
interface (GUI) as described in “Restarting the VT2442” on page 15
3 Ethernet
1, 2, 3, 4
4InternetBlue Ethernet port to your cable or DSL modem
5 Phone
1and2
Y ellow Ethernet ports for up to four comp uters, gaming machi nes, printers, or o ther devices you can
connect to an Ethernet network
Green ports for phones one and two (optional). If you sub scribe to only one phone line from
Vonage, you must connect your phone to the Phone 1 port.
VT2442 Voice Gateway User Guide 4
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Configuration: Basic Advanced TCP/IP Wireless
Installation
To install your VT2442, you need to:
• Review “Before You Begin” on page 5 and “Precautions” on page 6
• Gather Information (see page 6)
• Connect the VT2442 (see page 6)
Before You Begin
Before you begin installation, check that you received the following items with your VT2442:
Item Description
AC
adapter
Ethernet
cables
Vertical mounting stand Provides vertical mounti ng on a desktop or other flat surface to use less space
VT2442 Voice Gateway
Quick Start Guide
In addition to your VT2442 voice gateway, you also need:
Connects the VT2442 to an AC electrical outlet
Blue cable connects the Internet port on your VT2442 to your cable or DSL modem
Yellow cable connects an Ethernet port on your VT2442 to a computer or other network
device
Provides instructions to quickly set up and configure your voice gateway
• An established DSL or cable Internet connection
• One or two touch-tone telephones
• One or more computers with these minimum requirements:
— Pentium-class processor or faster
— 16 MB of memory
— 10 MB of hard disk space available
— Windows
®
98, Windows 98 SE, Windows Me®, Windows NT®, Windows XP
™
• A 10/100Base-T category 3 or better straight-through Ethernet cable with RJ-45 terminators for each
computer to be wired to the network (the yellow cable provided with the voice gateway connects one
computer)
If you purchased your VT2442 voice gateway from a retail location, you must first activate your Vonage
Service. You will need to provide the WAN MAC ID on the bottom of the VT2442.
®
Phone
• In the USA, visit www.vonage.com/activate
VT2442 Voice Gateway User Guide 5
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Configuration: Basic Advanced TCP/IP Wireless
Precautions
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
To prevent overhe ating the VT2442, do not block the ventilation holes on the unit.
Do not open the VT2442. Refer all service to Vonage.
Be sure you read and understand “Your Internet T elephone Service and 911” and “Cautions Related to Electrical
Shock and Other Safety Concerns” on page ii.
Caution!
We recommend powering your VT2442 through a surge protector or universal power supply (UPS).
Gather Information
You may need to obtain the following information about your high-speed Internet connection:
• For a DSL connection only, your user name and password
• For a cable modem connection using static IP addresses only, your IP address, subnet mask, default
gateway, and DNS server IP address or addresses
If you already have a router, we recommend printing its configuration screens to use for reference during Basic
Configuration.
Connect the VT2442
• If you already have a router, use instructions A: Installation With an Existing Router (see page 7).
If you have more than one computer connected to a single Internet connection, you have a router.
• If your cable or DSL modem has a built-in router with multiple computers connected, you should also use
instructions A.
Some cable data and DSL providers supply modems containing a router. If your modem has
multiple Ethernet ports, it probably contains a router. If you are not sure, call your cable or DSL
provider and ask them whether your modem contains a router.
• If you have a standard cable or DSL modem with just one computer connected, use instructions B: Installation
With a Standard Modem (see page 9).
You can place the VT2442 on a flat surface horizontally or vertically. For vertical installation, insert the voice
gateway into the supplied base stand. The voice gateway slides snugly into a notch in the stand to keep it stable.
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Installation With an Existing Router
A
Configuration: Basic Advanced TCP/IP Wireless
Internet
Cable or DSL modem
Existing router
To AC
power
Computer to configure
the VT2442
Y ou must connect a phone
to the Phone 1 port
Optional phone or fax machine
for a second line from Vonage
1 Unplug your cable or DSL modem power cord or adapter.
2 Unplug your router power cord or adapter. Please leave your modem and router connected to the cable or
phone line that provides your Internet connection.
3 Disconnect one computer from your router.
4 Connect one end of the blue Ethernet cable to an Ethernet port on your router.
5 Connect the other end of the blue Ethernet cable to the blue Ethernet port labeled Internet on the rear panel
of your voice gateway.
6 Connect one end of the yellow Ethernet cable to the Ethernet 1 port on your voice gateway.
7 Connect the other end of the yellow Ethernet cable to the Ethernet port on the computer you disconnected in
step 3.
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Configuration: Basic Advanced TCP/IP Wireless
8 Plug your cable or DSL modem power cord or adapter into an AC power outlet. Refer to the instructions
provided with the modem.
IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete
its start-up process. Refer to the information provided by the modem manufacturer. For
example, startup for a Motorola SURFboard cable modem is complete when its Power, Receive,
Send, and Online lights are on and no longer flashing.
9 Plug your router power cord or adapter into an AC power outlet. Be sure to allow enough time for your modem
to complete its start-up process. Refer to the instructions provided with the router.
10 Connect the power adapter supplied with your voice gateway to the Power connector on its rear panel.
11 Plug the other end into an AC power outlet.
This turns on your voice gateway. The VT2442 does not have an On/Off power switch. The Power light on the
front panel performs a series of blinks as described in “Front Panel” on page 3. You should not unplug your
voice gateway when it is not in use.
IMPORTANT: Before you continue, be sure to allow enough time for your voice gateway to
complete its start-up process. VT2442 startup is complete when the Power light on its front
panel lights solid green. This usually takes a few minutes.
We recommend plugging the VT2442 power adapter into an electrical outlet that is grounded and equipped
with a surge protector or UPS.
12 Turn on your computer. The Ethernet 1 light on the VT2442 front panel should light.
IMPORTANT: Before you continue, be sure the VT2442 Power, Ethernet 1, and Internet
lights are all on.
13 On your computer , open a Web browser such as Microsoft Internet Explorer, Netscape Navigator
Mozilla Firefox
®
.
14 Check your Internet connection by visiting any website.
If your Internet connection does not work, see “Troubleshooting” on page 65.
If your Internet connection works, go to C “Connecting Your Telephone” on page 11.
®
, or
VT2442 Voice Gateway User Guide 8
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Installation With a Standard Modem
B
To AC
power
Configuration: Basic Advanced TCP/IP Wireless
Internet
Cable or DSL modem
You must connect a phone
to the Phone 1 port
Optional phone or fax machine
for a second line from Vonage
1 Shut down your computer properly. Follow the instructions provided with the computer.
2 Unplug your cable or DSL modem power cord or adapter.
3 Disconnect any cables connecting your computer to the modem. Please leave your modem connected to
the cable or phone line that provides your Internet connection.
Hint: Your modem should remain off for about 10 minutes to “clear its memory” so it can recognize the
VT2442 when you turn it back on. You can continue with the installation during this time.
4 Connect one end of the blue Ethernet cable to the Ethernet port on your modem.
5 Connect the other end of the blue Ethernet cable to the blue Ethernet port labeled Internet on the rear panel
of your voice gateway.
6 Connect one end of the yellow Ethernet cable to the Ethernet 1 port on your voice gateway.
7 Connect the other end of the yellow Ethernet cable to the Ethernet port on your computer.
Note: If your high-speed Internet connection was through USB and your computer does not have an
Ethernet adapter, see “Troubleshooting” on page65 for information.
Optionally , you can connect up t o three more compute rs directly to t he other VT2442 Ethernet ports
(2, 3, or 4) using Ethernet cables. You can purchase additional Ethernet cables f rom any electron ics
or computer retailer.
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Configuration: Basic Advanced TCP/IP Wireless
8 Plug your cable or DSL modem power cord or adapter into an AC power outlet. Refer to the instructions
provided with the modem.
IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete
its start-up process. Refer to the information provided by the modem manufacturer. For
example, startup for a Motorola SURFboard cable modem is complete when its Power, Receive,
Send, and Online lights are on and no longer flashing.
9 Connect the power adapter supplied with your voice gateway to the Power port on its rear panel.
10 Plug the other end into an AC power outlet.
This turns on your voice gateway. The VT2442 does not have an On/Off power switch. The Power light on the
front panel performs a series of blinks as described in “Front Panel” on page 3. You should not unplug your
voice gateway when it is not in use.
IMPORTANT: Before you continue, be sure to allow enough time for your voice gateway to
complete its start-up process. VT2442 startup is complete when the Power light on its front
panel lights solid green. This usually takes a few minutes.
We recommend plugging the VT2442 power adapter into an electrical outlet that is grounded and equipped
with a surge protector or UPS.
11 Turn on your computer. The Ethernet 1 light on the VT2442 front panel should light.
IMPORTANT: Before you continue, be sure the VT2442 Power, Ethernet 1, and Internet
lights are all on.
12 On your computer , open a Web browser such as Microsoft Internet Explorer, Netscape Navigator
Mozilla Firefox
®
.
®
13 Check your Internet connection by visiting any website.
If your Internet connection does not work, continue with step 14.
If your Internet connection works, go to C “Connecting Your Telephone” on page 11.
14 Depending on whether your high-speed Internet service is cable or DSL, do one of the following:
Cable modem users:
First, as mentioned in step 3, be sure your cable modem remained off for at least 10 minutes before you
turned it back on.
If leaving the cable modem unplugged for at least 10 minutes does not correct your problem, you may need to
register your VT2442 with your cable provider. Please contact them to update your information. You need to
provide them with the WAN MAC ID on the bottom of the VT2442.
When your Internet connection works, go to C “Connecting Your Telephone” on page 11.
, or
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Configuration: Basic Advanced TCP/IP Wireless
DSL modem users:
You may need to configure PPPoE to work with your VT2442:
• On a computer connected to one of the VT2442 Ethernet ports, open a Web browser.
• In the Address field, type http://192.168.15.1 and press ENTER.
• In the Username and Password fields, type router and click Log In. The HOME page is displayed.
• Click SETUP followed by WAN Configuration. From the Type drop-down list, choose PPPoE:
• Type the Username and Password you normally use to log in to your DSL service.
• In the Keep Alive field, type 0 to ensure that your DSL link is always active.
• Click Connect to start your Internet connection.
• Click Save. Go back to step 13 to test your Internet connection.
• For details and more screen shots, see “Logging In to the VT2442” on page 13 and “WAN Setup for
PPPoE (DSL)” on page 17.
When your Internet connection works, go to C “Connecting Your Telephone” on page 11.
Connecting Your Telephone
C
1 Connect a telephone cord to the green Phone 1 port on the VT2442. If you only subscribed to one phone line
from Vonage, you must connect your phone to the Phone 1 port.
2 If you subscribed to a second phone or fax line from Vonage, connect a telephone or fax machine to the
Phone 2 port.
3 Check for a dial tone. If you hear a recording instructing you to connect your phone to the Phone 1 port,
please do so. If you hear neither this message nor a dial tone, refer to “Troubleshooting” on page 65.
4 If you hear a dial tone, call 1-800-342-1791 to complete your installation.
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Configuration: Basic Advanced TCP/IP Wireless
Basic Configuration
The VT2442 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings.
It is much easier to configure your local area network (LAN) using a VT2442 than with traditional networking
equipment. For basic operation, most default settings require no modification.
The following sections describe:
• Logging In to the VT2442 (see page 13)
• Configuration Overview (see page 14)
• Restarting the VT2442 (see page 15)
• Logging Out (see page 15)
• WAN Configuration (see page 16)
• LAN Configuration (see page 20)
If DHCP is enabled on all of the computers on your home network (LAN), you do not need to change any of the
default LAN settings. Unless you have sufficient networking knowledge, we recommend not changing any LAN
settings.
For information about advanced configuration, see “Advanced Confi guration” on page 22.
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Configuration: Basic Advanced TCP/IP Wireless
Logging In to the VT2442
1 On a computer connected to the VT2442, open a Web browser.
2 In the Address or Location field, type http://192.168.15.1 and press ENTER to display:
3 In the Username field, type router.
4 In the Password field, type the password (the default is “router”).
5 Click Log In to display the HOME page:
If you have difficulty starting the GUI, see “Troubleshooting” on page 65.
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Configuration: Basic Advanced TCP/IP Wireless
Configuration Overview
The main menu at the top provides:
Item Click To
HOME Display the home page
SETUP Perform WAN Configuration or LAN Configuration
ADVANCED Enable/configure UPnP, IP QoS, Web filters, multicast, routing, remote Web acce ss, SSH access, port
forwarding, IP filters, and other functionality
TOOLS Restore, import, export, update, or save th e configuration, specify log mes sages, change the pas sword,
determine whether a computer can be reached over the network, or restart the VT2442
STATUS Display network statistical information
HELP
Log Out Log out of the VT2442
The following buttons appear at the bottom right on each configuration page:
Display links to information about the Firewall, LAN Clients, PPPoE Connection, UPnP, IP QoS, and RIP
Item Click To
Save Save your changes. If you restart your voice gateway without saving your changes, all of your changes
are lost. After it restarts, the voice gateway uses its last saved configuration.
Cancel Clear your changes on the current page and return to the main menu. After you click Save, cancel does
not clear your changes.
Exporting the VT2442 Configuration
Before making changes, we recommend exporting the current configuration to use as a “backup.”
To export the VT2442 configu ration:
1 Click Tools.
2 Click Import/Export Configuration to display the Import/Export Configuration page.
3 Click Export. The VT2442 configuration is saved a file called config.bin on your computer hard drive.
Importing the Saved Configuration
If you have exported the configuration, you can import the saved configuration to return the voice gateway to its
state when you exported the configuration.
To import a saved configurati on from your computer to the VT2442:
1 Click Tools.
2 Click Import/Export Configuration to display the Import/Export Configuration page.
3 Type the path and filename or click Browse to select the desired configuration file.
4 Click Import. The update status appears at the bottom of the window. When the update is finished, the voice
gateway restarts. You will need to log in again.
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Restarting the VT2442
1 Click TOOLS.
2 Click Restart on the menu at left:
Configuration: Basic Advanced TCP/IP Wireless
3 Click the Restart button.
If the VT2442 Power light is red after you restart the VT2442, refer to “Troubleshooting” on page 65.
Logging Out
1 On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed.
2 Click Log Out. The VT2442 login screen appears.
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Configuration: Basic Advanced TCP/IP Wireless
WAN Configuration
1 Log in to the VT2442 (see “Logging In to the VT2442” on page 13).
2 Click SETUP.
3 Click WAN Configuration.
4 From the Type drop-down list, choose one of:
PPPoE PPPoE is used with all DSL modems See “WAN Setup for PPPoE (DSL)” on
page 17
Static For some cable modems, the cable company assigns the
cable modem a static (unchanging) IP address. You must
provide the IP address, subnet mask, default gateway,
and one to three domain name server (DNS) addresses.
DHCP Most cable mod ems have a dynamic IP addre ss assigned
by the cable company DHCP server. Typically no
additional configuration is needed for the VT2442.
See “WAN Setup for a Static IP Address
(Cable Modem)”
See “W AN Setup for DHCP (Cable Modem)”
on page 19
on page 18
VT2442 Voice Gateway User Guide 16
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Configuration: Basic Advanced TCP/IP Wireless
WAN Setup for PPPoE (DSL)
PPPoE Connection Setup fields and buttons
Field or Button Description
Options We recommend leaving the following select ed:
• NAT — Enables Network Address Translation
• Firewall — Enables the VT2442 firewall
User name Your PPPoE user name provided by your DSL provider.
Password Your PPPoE password provided by your DSL provider.
Keep Alive Sets the time before your DSL provider terminates an inactive connection. To ensure that your
DSL link is always active, type 0 in this field.
Authentication Sets the authentication:
• Auto — Automatic
• CHAP — Challenge Handshake Authentication Protocol
• PAP — Password Authentication Protocol
Microsoft CHAP v2 is supported in the Auto and CHAP options. MS CHAP v1 is not supported.
MTU The maximum transmission unit for the DSL connection. It is a negotiated value that represents
the maximum size in bytes of the packets sent over the connection. The default is 1492. The
maximum is 1500. The minimum is 64.
Override MAC If your cable or DSL provider associates a particular service to a specific device, such as your
computer, select this field and type that MAC address in the MAC field to use as a “virtual” WAN
MAC address instead of the VT2442 MAC address. By default, the MAC address printed on the
VT2442 is displayed in this field.
Restore Restores the actual VT2442 MAC address.
Enforce MTU If enabled (the default), all TCP segments must have a size within the PPPoE MTU. If yo u disable
this, you may have problems accessing some Internet sites.
Debug Enables PPPoE debugging for use by technical support personnel only.
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Configuration: Basic Advanced TCP/IP Wireless
PPPoE Connection Setup fields and buttons (continued)
Field or Button Description
Connect Establishes the DSL connection.
Disconnect
Ends the DSL connection. If you disconnect your DSL connection, your VoIP service cannot work.
WAN Setup for a Static IP Address (Cable Modem)
Options We recommend leaving the following selected:
• NAT — Enables Network Address Translation
• Firewall — Enables the VT2442 firewall
Type the following in dotted-decimal format as assigned by your cable provider:
IP Address The static IP address
Mask The subnet mask
Gateway The gateway IP address
Default Gateway The default gateway IP address
DNS 1, 2, and 3 One to three domain name server IP addresses
Optional fields and buttons are:
Override MAC If your cable or DSL provider associates a particular service to a specific device, such as your
computer, select this field and type that MAC address in the MAC field to use as a “virtual”
WAN MAC address instead of the VT2442 MAC address. By de fault, the MAC a ddress prin ted
on the VT2442 is displayed in this field.
Restore Restores the actual VT2442 MAC address.
VT2442 Voice Gateway User Guide 18
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WAN Setup for DHCP (Cable Modem)
Options We recommend leaving the following selected:
• NAT — Enables Network Address Translation
• Firewall — Enables the VT2442 firewall
Configuration: Basic Advanced TCP/IP Wireless
Optional fields and buttons are:
Override MAC If your cable or DSL provider associates a particular service to a specific device, such as your
computer, select this field and type that MAC address in the MAC field to use as a “virtual”
WAN MAC address instead of the VT2442 MAC address. By de fault, the MAC a ddress prin ted
on the VT2442 is displayed in this field.
Restore Restores the actual VT2442 MAC address.
Renew Requests a new WAN IP address for your VT2442 from the DHCP server at Vonage.
Release Releases the VT2442 WAN IP addres s.
VT2442 Voice Gateway User Guide 19
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