Motorola V.3600 User Manual

V.3600

Modem User’s Guide

YES

TALK/DATA

CdTR

V.3600

Copyright

the products described in this manual as well as to revise this publication at any time and without notice to any person of such revision or change. All rights reserved. No part of this public ation may be reproduced, transcribed, stored in an electronic retrieval system, translated into any language or computer language, or be tran sm itted in any form whatsoever without the prior written consent of the publisher. For additional information contact:

Motorola ISG, Inc. 20 Cabot Boulevard Mansfield, Massachusetts 02048 USA

Trademarks

 and Motorola are registered trademarks of Motorola, Inc. The following are trademarks or registered trademarks of their respective companies or organizations.

Product Company/Organization

MNP Microcom Incorporated

Notice

All titles, versions, trademarks, claims of compatibility, etc., of hardware and software pr oducts mentioned herein are the sole property and responsibility of the respective vendors. Motorola makes no endorsement of any particular product for any purpose, nor claims responsibility for its operation and accuracy.

Updates

Check Motorola Web sites as listed under “Service and Support” at the end of this User’s Guide for the latest updates to our products.

ii V.3600

Regulatory Information

FCC Requirements

This equipment complies with FCC rules Part 68. Located on the equipment is the FCC Registration Number and Ringer Equivalence Number (REN). You must provide this information to the telephone company if requested.

The Registration Number and REN is inscribed on the printed circuit board on insert cards, or on a label attached to either th e chassis bo ttom or metal end-plate on standalone or rack models. The FCC requires that these numbers be prominently displayed on an outsi de s urfa ce of t h e equi p ment .

The REN is used to determine the number of devices you may legally connect to your telephone line. In most areas, the sum of the REN of all devices connected to one line must not exceed five (5.0). Contact your telephone company to determine the maximum REN for your calling area.

A variety of Universal Service Ordering Code (USOC) telephone wall jacks are available for different types of devices or services. The USOC jack required for this unit is RJ11/RJ41S/JM8.

The telephone company may change technical operations or procedures affecting your equipment. You will be notified of changes in advance to give you ample time to maintain uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact

Motorola

20 Cabot Boulevard

Mansfield, Massachusetts 02048

Telephone (800) 544-0062

for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been resolved. If your equipment conti nu es to disrup t th e network the telephone company may temporarily disconnect service. If this occurs you will be informed of your right to file a complaint with the FCC.

V.3600 iii

Regulatory Information

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

An FCC compliant telephone cord and modular plug are provided with this equipment, which is designed to connect to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See installation instructions in Chapter 2, Installation for details.

FCC Fax Branding Requirements

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone, fax machine, or modem unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity or individual.

Programming of this information is a function of the fax software which runs on your computer. In order to program this information, please consult the docu mentation provided with your fax software.

FCC Part 15 Declaration Of Conformity

FOR HOME OR OFFICE USE Model Name:

V.3600, 115 VAC version only

Caution

This equipment uses, generates, and can radiate radio frequency energy interf ering with radio communicat ions if not installed and used according to the instruction manual. It has been tested and complies with the limits for a Class B computing device according to FCC Rules, Part 15. Operation of this equipment in a residential area may cause interference. If it does, you must correct the cause of the interference.

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

iv V.3600

Regulatory Information

Shielded Cables

This product has been tested and complies with FCC limits for a Class B computing device. Testing was done with shielded computer cables Using unshielded cables could cause your system to emit excess radio frequency, increasing the chance of interference. To comply with FCC regulations it is necessary to use shielded computer cables installation.

FOR OFFICE USE ONLY Model Name:

V.3600, all other versions

with your

Caution

This equipment uses, generates, and can radiate radio frequency energy interfer ing with radio communication s if not installed and used according to the instruction manual. It has been tested and complies with the limits for a Class A computing device according to FCC Rules, Part 15. Operation of this equipment in a residential area may cause interference. If it does, you must correct the cause of the interference.

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Shielded Cables

This product has been tested and complies with FCC limits for a Class A computing device. Testing was done with shielded computer cables Using unshielded cables could cause your system to emit excess radio frequency, increasing the chance of interference. To comply with FCC regulations it is necessary to use shielded computer cables installation.

V.3600 v

with your

Regulatory Information

Special Requirements For Canada

Certain requirements exist for data communication products manufactured for use in Canada. Principle among these requirements is the application of the IC label as described below. However , certain data communication products do not require the IC label nor adherence to IC requirements. If this is the case the IC label will not be affixed to the units.

Industry Canada (IC) Requirements

IC labels are affixed to each unit sold in Canada. This label has the certification number for that particular unit. The numbers are different for each model.

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. IC does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equ ip ment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. For their own protection users should ensure that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

vi V.3600

Regulatory Information

Caution: Users should not attempt to make install a tion connections themselves, but should contact the appropriate electric inspection authority or electrician.

Ringer Equivalence Number

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five (5).

CANADIAN EMISSION REQUIREMENTS (V.3600, 115 Vac)

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

CANADIAN EMISSION REQUIREMENTS (V.3600, other versions)

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

V.3600 vii

Regulatory Information Chapter 1. Introduction

Shelf-Mount Units ..................... .... ......................... .... ... ....................... 1-1

Features ................................................................................................. 1-2

Data Mode ....................................................................................... 1-2

Fax Mode ........................................................................................ 1-3

Software ................................................................................................ 1-3

Communications Software ....................................... .... .... ............... 1-3

Class 1 Fax Communications Software .......................................... 1-3

Internet Browser ................................. .......................... .... ... ............ 1-3

Description ........................................................................................... 1-4

Functional ........................................................................................ 1-4

Physical............................................................................................ 1-4

RM16M Unit ................................................................................... 1 -6

Chapter 2. Installation

Electrical Installation ............................................................................ 2-1

AC Power Connection ..................................................................... 2-1

DC Power Connection ..................................................................... 2-1

DTE Connection.................................................................................... 2-2

T el epho n e Line Con nec tio n .................. ... .......................... .... ... ............ 2-6

Dial Mode: PSTN Connection (DIAL jack) ................................... 2-6

Leased Line Connection (TELSET/LEASED LINE Jack).............. 2-7

Shelf-Mount RM16M V.3600 Installation ........................................... 2-9

Chapter 3. Getting Started

Option Selection ................................................................................... 3-1

Power-Up .............................................................................................. 3-1

Placing a Call ........................................................................................ 3-2

Dialing with a Standard Telephone ................................................. 3-2

Autodialing from Front Panel ......................................................... 3-2

Autodialing from a Terminal with the AT Commands..................... 3-2

Answering a Call .................................................................................. 3-3

Autoanswering ................................................................................ 3-3

Answering Manually........................................................................ 3-3

Answering from Terminal with AT Command Set .......................... 3-3

Ending a Call......................................................................................... 3-3

Ending a Call Using the Front Panel ............................................... 3-3

Ending a Call from a Terminal with the AT Command Set ............ 3-3

Reasons for Call Termination .......................................................... 3-4

Chapter 4. Front Panel Operation

LED Descriptions.................................................................................. 4-1

LCD Menus ................ .... ......................... .... .......................... ... ............ 4-2

LCD Menu Operation .............................. .... .... ......................... .... ... ..... 4-2

Front Panel Security ............................................................................. 4-11

V.3600 ix

Contents (continued)

Chapter 5. AT Commands

Command Categories ........................................................................... 5-1

Operation Modes .................................................................................. 5-1

Offline Command Mode.......................................................... ... ..... 5-2

Online Command Mode .......................................................... ... .... . 5-2

Data Mode........................................................................................ 5-2

Sending Commands to the Modem ...................................................... 5-2

Creating a Command Statement — AT ........................................... 5-3

Autobaud ......................................................................................... 5-3

Guidelines for Creating Command Statements ............................... 5-3

Monitor Display .............................................................................. 5-4

Command Statement Buffer ............................................................ 5-4

Backspace Key ................................................................................ 5-4

Repeating a Command — A/ .......................................................... 5-4

Numbered Commands ..................................................................... 5-5

Group Commands ........................................................................... 5-5

Response Commands............................................................................. 5-5

Digit / Word Selection — V ............................................................ 5-6

Response Displays — Q ................................................................. 5-6

Negotiation Displays — W ............................................................. 5-6

Connect Message Codes — \V ....................................................... 5-6

Call Progress / Connect Speed Messages X .................................... 5-7

Number Code Application — *RC.................................................. 5-8

Response Number Codes / Messages............................................... 5-9

Dial Commands .................................................. .... .... ......................... . 5-13

Dialing — D .................................................................................... 5-13

Tone Dialing — T ........................................................................... 5-14

Pulse Dialing — P ........................................................................... 5-14

Insert Long Pause — , ..................................................................... 5-14

Wait for Second Dial Tone — W .................................................... 5-15

Hook Flash — ! ............................................................................... 5-15

Switching to Answer Mode after Dialing — R .......................... .... . 5-15

Remaining in Command Mode — ; ................................................ 5-15

Wait for 5 Seconds of Silence — @ ............................................... 5-16

Dialing a Stored Telephone Number — Sn...................................... 5-16

Autodial Number Location — *AUn .............................................. 5-16

Voice Calls ...................................................................................... 5-16

Switching from Voice to Data ......................................................... 5-17

Answering A Call ................................................................................. 5-17

Manual Answer ............................................................ .... ............... 5-17

AT Command Answer — A ............................................................ 5-17

Autoanswer — S0 ............ .... .... ......................... .... ......................... . 5-17

Caller ID — *ID .............................................................................. 5-17

Distinctive Ring — *DR .................... .... .... ......................... .... ... ..... 5-18

Terminal Interface Commands ............................................................. 5-19

Data Carrier Detect — &C............................................................... 5-19

Data Set Ready — &S...................................................................... 5-20

Data Terminal Ready — &D ........................................................... 5-20

Serial Port Ring Indicator (Pin 22) — \R ....................................... . 5-21

Request to Send / Clear to Send — &R .......................................... 5-21

DTE Controlled Fallback Rate (Pin 23) — *FB ............................. 5-22

General Commands............................................................................... 5-22

Changing from Data Mode to Command Mode — +++.................. 5-22

x V.3600

Contents (continued)

Chapter 5. AT Commands (Continued)

Local Character Echo — E ............................................................. 5-22

Online Character Echo — F ............................................................ 5-23

Hanging Up — H, H1 ........................ .... .... ......................... .... ........ 5-23

Fast Disconnect — H2, H3.............................................................. 5-23

EPROM Check — I......................................................................... 5-24

Speaker Volume L ........................................................................... 5-24

Speaker Control — M ..................................................................... 5-24

Return Online — O.......................................................................... 5-25

Long Space Disconnect — Y........................................................... 5-25

V.22 bis Guard Tones — &G........................................................... 5-25

Asynchronous / Synchronous Mode Selection — &M ................... 5-25

Make / Break Dial Pulse Ratio — &P ............................................. 5-26

Synchronous Transmit Clock Source — &X .................................. 5-27

V.34 Rate Selection Thresholds — *TH ......................................... 5-27

V.34 Asymmetric Bit Rates — *AS ................................................ 5-27

Modulation *MM ............................................................................ 5-27

Maximum DCE Speed — %B......................................................... 5-28

Minimum DCE Speed — %L ......................................................... 5-29

Auto Retrain — %E ........................................................................ 5-30

Automatic Rate Adaption — %R .................................................... 5-30

Manual Rate Adaption — *RR ............................................... ... .... . 5-31

Product Revision Level %V............................................................. 5-31

Online Quick Reference — $H ................................ .... ................... 5-32

Product Serial Number — $V.......................................................... 5-32

Talk / Data — *DA.......................................................................... 5-32

V.32 Fast Train — *FT .................................................................... 5-32

Incoming Call — *IC ...................................................................... 5-32

Line Current Disconnect — *LC .................................................... 5-32

Disable AT Command Set — *NT .................... ......................... .... . 5-33

Dial Line Transmit Level — *TDn ................................................. 5-33

Private Line Operation ......................................................................... 5-33

4-Wire Operation ............................................................................. 5-33

2-Wire Operation ............................................................................. 5-34

Dial Backup....................... .... ......................... .... ......................... .... . 5-35

Dial / Leased Line — &L ................................................................ 5-36

Dial Backup *DB ...................................... ... .... ......................... .... . 5-36

Return to Leased Line from Dial Backup — *LB........................... 5-36

Manual Dial Backup — *LD .......................................................... 5-36

Answer / Originate — *OR ............................................................. 5-36

Leased Line Transmit Level — *TLn ............................................. 5-36

Configuration Commands ..................................................................... 5-37

Configuration Profiles........................................................................... 5-37

Active Profile .................................................................................. 5-37

Stored Profile................................................................................... 5-37

Factory Profile ............................................... .... .... ......................... . 5-37

Storing a Configuration — &W....................................................... 5-38

Powerup Option Set — &Y ............................................................ 5-38

Load Factory Options — &Fn ......................................................... 5-39

Reset to Stored Configuration — Z ................................................ 5-39

Vie w Config ura tio n Pro file s/Receiv e d Signal Optio ns &V ........... . 5-40

Storing a Telephone Command Line — &Zx=n, *CNx,n, *ND .... 5-40

V.3600 xi

Contents (continued)

Chapter 5. AT Commands (Continued)

Retaining / Restoring Options — *RO .................... .... ................... 5-41

Soft Download Password — %P1, $Y ............................................ 5-41

Remote Configuration .......................................................................... 5-41

Remote Configuration Security ....................................................... 5-42

Remote Security Code — %P= ....................................................... 5-42

Entering Remote Configuration — %T=, &T ................................ 5-43

Enabling/Disabling Remote Configuration — *RA ....................... 5-43

Remote Configuration DTE Speed — *RB..................................... 5-44

Remote Configuration Format — *RF ........................................... 5-44

Remote Configuration Saving or Discarding Options — *RQ ....... 5-45

Chapter 6. Protocols

CCITT V.42 bis Error Control Protocol ............................................... 6-1

Reliable Mode ...................................................................................... 6-1

Auto-Reliable Mode.............................................................................. 6-2

Constant Speed Interface....................................................................... 6-2

Data Compression ................................................................................ 6-2

Normal Mode .................. .... ... .......................... ... .... ......................... .... . 6-2

Direct Mode .......................................................................................... 6-3

Flow Control ......................................................................................... 6-3

Protocol Commands............................................................... ... .... ........ 6-3

Disconnect Buffer Delay — Q%D ............................... .... ... ............ 6-4

Serial Port (DTE) Constant Speed — \J .......................................... 6-4

V.42 Optional Detection Phase — \M .............................. ... .... ... .... . 6-5

Operating Mode — \N..................................................................... 6-5

Auto-Reliable Fallback Character — %An ..................................... 6-6

Serial Port Flow Control — \Q ....................................................... 6-7

XON/XOFF Pass Through — \X..................................................... 6-8

Data Link Flow Control — \G ........................................................ 6-8

Break Control — \Kn ...................................................................... 6-9

Inactivity Timer — \T ..................................................................... 6-10

Maximum Reliable Block Size — \A ............................................. 6-10

Transmit Break / Set Break Length — \B ....................................... 6-11

Set Auto-Reliable Buffer — \C ................................ .... .... ............... 6-11

V.42bis Data Compression — %C .................................................. 6-11

Chapter 7. Test Mode Operation

T est Categ o rie s ............... ......................... .... .... ......................... .... ........ 7-1

Terminating a Test in Progress — Q&T ............................................... 7-2

Testing the Local Modem ..................................................................... 7-3

Local Analog Loopback — &T1 .................................................... 7-3

Local Analog Loopback with Self Test — &T8 ............................. 7-4

Testing the Remote Modem .................................................................. 7-4

Local Digital Loopback — &T3 ..................................................... 7-5

Grant/Deny RDL Request — &T4, &T5 ........................................ 7-5

Remote Digital Loopback — &T6 .................................................. 7-6

Remote Digital Loopback with Self Test — &T7 .......................... 7-6

Test Pattern — %T .......................................................................... 7-7

Bilateral Digital Test Enable / Disable — *DG............................... 7-7

DTE Controlled Remote Digital Loopback (Pin 21) — *RD ......... 7-8

DTE Controlled Local Analog Loopback (Pin 18) *LA ................. 7-8

xii V.3600

Contents (continued)

Chapter 8. Security

Autocallback Security .......................................................................... 8-1

Low Security Operation ....................................................................... 8-2

Operating without Low Security ..................................................... 8-2

Operating with Low Security .......................................................... 8-2

Remote Operation............................................................................ 8-2

Local Operation ............................................................................... 8-3

Passwords ........................................................................................ 8-3

LCD Indication of Security ............................................................. 8-3

Restrictions in Security Operation................................................... 8-3

Low Security Commands ..................................................................... 8-4

Set Password — $S=x...................................................................... 8-4

Changing a Password — $C=x, y ................................................... 8-4

Deleting a Password — $C=x, - ............................ ... .... ................... 8-4

Security Reset — $DR .................................................................... 8-4

Disabling Security — $D=x............................................................. 8-4

Security Status — $D?, $E? ............................................................ 8-4

Enabling Security — $E=x ............................................................. 8-4

High Security ................................. ... .... ......................... .... .... ............... 8-4

Compatibility.................................................................................... 8-4

Capacity ........................................................................................... 8-5

Operating without High Security .................................................... 8-5

Operating with High Security ......................................................... 8-5

Security Levels ..................................................................................... 8-5

Level 1: Password Only................................................................... 8-5

Level 2: Password with Callback..................................................... 8-5

Level 3: Password with Callback and Password Re-Entry ............. 8-5

Superuser............................................................................................... 8-6

Passwords ........................................................................................ 8-6

Default Passwords ............................................................................ 8-7

High Security Commands ..................................................................... 8-7

Enabling High Security — $EH=pw .............................................. 8-7

Disabling High Security — $D........................................................ 8-8

Setting Passwords — $Pn=pw$pw ................................................. 8-8

Set Security Levels — $Ln=m......................................................... 8-8

Set User Callback Number — $Cn=m ............................................ 8-9

Extended Features — $W ................................................................ 8-9

Display Extended Feature Status — $W? ....................................... 8-9

Display/Reset Illegal Access Attempt Counters — $M, $Mn, $M* 8-9

Factory Reset — $F=pw$pw ..................... ... .... ......................... .... . 8-10

Removing a User — $Rn................................................................. 8-10

Security Status — $E? .................................................................... 8-10

Display User Status — $S?.............................................................. 8-11

Verify User Information — $In, $IBn ............................................. 8-11

Request Superuser Privilege — $S=pw .......................................... 8-11

Local Logon Command — $n=pw ................................................. 8-11

Local Logoff Command — $$.................................. ....................... 8-11

Remote Logon Procedure — $n=pw .............................................. 8-12

V.3600 xiii

Contents (continued)

Chapter 9. Fax Operation

Fax Operation ....................................................................................... 9-1

Modem Initialization ............................................................................ 9-2

Fax Defaults........................................................................................... 9-2

Fax Autoanswer............................................................................... 9-2

Fax Associated Options ........................................................................ 9-3

Stored Fax Profile ........................................................................... 9-3

Class 1 Details....................................................................................... 9-3

Class 1 Commands................................................................................ 9-4

Dial Command — D ................... .......................... ... ....................... 9-4

Answer Command — A ........................................... ....................... 9-5

On Hook — H ................................................................................. 9-6

Off Hook — H1 .............................................................................. 9-6

Class 0 Operation — +FCLASS=0 ................................................. 9-6

Class 1 Operation — +FCLASS=1 ................................................. 9-6

Service Class Indication — +FCLASS? ......................................... 9-6

Service Class Capabilities — +FCLASS=? .................................... 9-6

Transmit Silence — +FTS=(Time)................................................... 9-7

Receive Silence — +FRS=(Time) ................................................... 9-7

Fax Transmit and Receiv e Mo des ................................ ................... 9-7

Facsimile Transmit — +FTM=(Mod) ............................................. 9-8

Facsimile Receive — +FRM=(Mod) .............................................. 9-8

HDLC Transmit — +FTH=(Mod) ................................................... 9-9

HDLC Receive — +FRH=(Mod) .................................... ............... 9-9

Test Supported Range of Values — +FTx=?, +FRx=? .................... 9-9

Class 1 Result Code — +FCERROR .............................................. 9-10

Fax Autoanswer — +FAA= ............................................................ 9-10

DTE Autobaud for Fax Autoanswer — *FR .................................. 9-10

Binary File Transfer ........ .... ......................... .... ... .......................... ... ..... 9-10

Chapter 10. Status Registers

S-Registers ............................................................................................ 10-1

S-Register Operation — Sn?, Sn?^ ...................................................... 10-3

Changing Register Values — Sn=v, Sn=^v ..................................... 10-3

Individual Bit Command — Sn . # =v ............................................ 10-4

Autoanswer — S0 ............ .... .... ......................... .... ......................... . 10-5

Ring Count — S1 ............................................................................ 10-5

Escape Character — S2 ................................................................... 10-5

End-of-Line Character — S3 .......................................................... 10-5

Line-Feed Character — S4 .............................................................. 10-5

Backspace Character — S5 ............................................................. 10-5

Pause Before Dialing — S6 ............................................................ 10-5

Pause for Ringback and Carrier Detection /

Wait for 2nd Dial Tone — S7 .................................................... 10-6

Pause Interval for Comma — S8 .................................................... 10-6

Carrier Detect Time — S9 .............................................................. 10-6

Lost Carrier Detect Time — S10 .................................................... 10-6

DTMF Tone Duration — S11 ......................................................... 10-6

Escape Sequence Pause — S12 ....................................................... 10-7

S13.................................................................................................... 10-7

Bit Mapped — S14 .......................................................................... 10-8

xiv V.3600

Contents (continued)

Chapter 10. Status Registers (Continued)

S15 ................................................................................................... 10-8

System Tests — S16 ........................................................................ 10-9

S17 ................................................................................................... 10-9

Test Timeout — S18 ....................................................................... 10-9

S19, 20 ............................................................................................. 10-9

Bit Mapped — S21 .......................................................................... 10-10

Bit Mapped — S22 .......................................................................... 10-10

Bit Mapped — S23 .......................................................................... 10-11

S24 ................................................................................................... 10-11

DTR State Recognition — S25 ....................................................... 10-11

RTS/CTS Delay — S26 .................................................................. 10-11

Bit Mapped — S27 .......................................................................... 10-12

Lookback Timer — S28 .................................................................. 10-12

Bit Mapped — S29 .......................................................................... 10-12

Bit Mapped — S30 .......................................................................... 10-13

S31 ................................................................................................... 10-13

Bit Mapped — S32 .......................................................................... 10-14

S33 ................................................................................................... 10-14

Bit Mapped — S34 .......................................................................... 10-14

DTR / Dial Backup Number to Dial — S35 ................................... 10-14

S36-S40 ........................................................................................... 10-14

Remote Configuration Escape Character — S41 ............................ 10-14

Remote Configuration Guard Time — S42 .................................... 10-15

S43.................................................................................................... 10-15

XON Character from DTE — S44 .................................................. 10-15

XOFF Character from DTE — S45 ................................................ 10-15

S46-48 ............................................................................................. 10-15

XON Character to DTE — S49 ...................................................... 10-15

XOFF Character to DTE — S50 ..................................................... 10-15

Dial Line Transmit Level — S51 .................................................... 10-15

Leased Line Transmit Level — S52 ............................................... 10-16

Automatic Rate Adaption Threshold — S53................................... 10-16

Flow Control — S54 ....................................................................... 10-16

S55 ................................................................................................... 10-17

V.42 Compression Control — S56................................................... 10-17

Bit Mapped — S57 .......................................................................... 10-17

Inactivity Timer — S58 ................................................................... 10-18

Break Control — S59 ...................................................................... 10-18

Bit Mapped — S60 .......................................................................... 10-18

DTE Options — S61 ....................................................................... 10-19

Disconnect Buffer Delay — S62 ...................................... ... ............ 10-19

Maximum Transmit Block Size — S63 .......................................... 10-19

Auto-Reliable Fallback Character — S64 ....................................... 10-20

S65-66 ............................................................................................. 10-20

Link Speed Status — S67 ............................................................... 10-20

S68 ................................................................................................... 10-20

DCE Independent Speed — S69 ............................................. ... .... . 10-21

Operating Mode — S70 ................................................................... 10-22

Operating Mode Status — S71 ..................... .......................... ... ..... 10-22

Bit Mapped — S72 .......................................................................... 10-23

Password Timeout — S73 ............................................................... 10-23

V.3600 xv

Contents (continued)

Chapter 10. Status Registers (Continued)

Callback Delay — S74 .................................................................... 10-23

Callback Retry — S75 .................................................................... 10-23

Callback Retry Delay — S76 .......................................................... 10-24

Lockout Threshold — S77 .............................................................. 10-24

Autocallback Timer — S78 ............................................................. 10-24

Break Length — S79 ................................................ .... .... ............... 10-24

Serial Port or DTE Speed — S80 .................................................... 10-25

Minimum DCE Speed — S81 ......................................................... 10-26

Negotiation Status — S82 ............................................................... 10-26

S83 ................................................................................................... 10-26

Bit Mapped — S84 .......................................................................... 10-26

S85-S87 ........................................................................................... 10-27

Modulation Type S88 ...................................................................... 10-27

S89-S90............................................................................................ 10-27

Current Modulation S91 .................. ......................... .... ................... 10-27

S92 - S94 ......................................................................................... 10-28

V.34 Settings — S95 ....................................................................... 10-28

V.34 Asymmetric Settings — S96 .................................................. 10-28

Bit Mapped — S97........................................................................... 10-28

S98- S100 ........................................................................................ 10-28

Chapter 11. V.25 bis Autodialer

Autodialer Command Strings and Parameters ..................................... 11-2

Software Guidelines ............................................................................. 11-2

Invalid Responses ............................................................................ 11-3

Dial Parameters ............................. ... .... ......................... .... .... ............... 11-4

V.25 bis Commands and Responses ..................................................... 11-5

Dial Command — CRN nn...n .......................... .... ... .... .... ... ............ 11-5

Program Number Command — PRN a;nn...n ....... ... .... .... ............... 11-6

Intermediate Call Progress Response .............................................. 11-6

Dial Stored Number — CRS a ........................................................ 11-6

Request List of Stored Numbers — RLN ....................................... 11-7

Disregard Incoming Call — DIC .................................................... 11-7

Connect Incoming Call — CIC ....................................................... 11-8

Redial Last Number — CRR n ....................................................... 11-8

Link Number by Address — PRL a;b ............................................. 11-8

Request List of Delayed Numbers — RLD .................................... 11-9

If there is no response to the RLD command,

there are no numbers on the delayed call list. ....................... .... . 11-10

For numbers on the d e layed call list, the r esponse

structure is as follows: ...................... .......................... ... .... ........ 11 -10

Request List of Linked Numbers — RLL........................................ 11-10

Request List of Version — RLV ..................................................... 11-11

Modem Options Command — PRO xxx;yy;0;0... .......................... 11-11

Save Current Settings — PRK ........................................................ 11-13

Restore Factory Settings — PRP n ................................................. 11-13

Request List of Stored Options — RLO xxx; yy ............................ 11-14

Options ................................................................................................. 11-15

xvi V.3600

Contents (continued)

Chapter 12. Maintenance

General ................................................................................................. 12-1

Fuse Replacement ................................................................................. 12-1

Maintenance ......................................................................................... 12-1

Calling Technical Support .................................................................... 12-2

Appendix A. Specifications

Size ....................... .... .... ... .......................... ... .......................... ... .... . A-1

Environmental Conditions ............................................................... A-1

Power Requirements ....................................................................... A-1

T el epho n e Line ......................... ... .... ......................... .... ................... A-1

Digital Interface .............................................................................. A-1

Modem Data Rates .......................................................................... A-2

Fax Rates ......................................................................................... A-2

Modulations ..................................................................................... A-2

Fax Modulation ............................................................................... A-2

Internal Transmit Clock Frequency ................................................. A-2

External Transm it Clock Fre qu enc y ................. .... ......................... . A-2

Transmit Output Level ............................... ... .... ......................... .... . A-2

Operation ......................................................................................... A-2

Carrier Detect Level ........................................................................ A-3

Telco Connection ............................................................................ A-3

Testing ............................................................................................. A-3

Line Equalization ............................................................................ A-3

RTS/CTS Delay ............................................................................... A-3

Link Layer Protocols........................ ... .......................... .... ............... A-3

Appendix B. Phone Jack Descriptions

DIAL Pin Functions ......................... .... ... .... .......................... ... ............ B-1

TELSET/LEASED LINE Pin Functions............................................... B-1

Appendix C. Hardware Options

Jumper Option Selection ...................................................................... C-1

Removing the Cover ............................................................................. C-1

Ground Option Jumper ............................................. .... .... ............... C-4

Replacing the Cover........................................................... .... ............... C-4

Appendix D. Fault Isolation Procedure

Fault Isolation Procedure ...................................................................... D-1

T el epho n e Interfa ce ................................ .... ... .......................... ... ..... D-1

Standard Phone................................................................................. D-1

Modem and Telephone Line Check ...................................................... D-2

V.3600 xvii

Contents (continued)

Appendix E. Command Index and Defaults

General ................................................................................................. E-1

Caller ID Commands ....................................................................... E-12

Distinctive Ring Commands .................................... .... .... ............... E-12

Fax Commands ................................................................................ E-12

Class 1 Commands Valid in Only Fax Mode................................... E-12

Security Commands ........................................................................ E-14

Remote Configuration Commands ................................................. E-16

Status Registers .................................................................................... E-17

V.25 bis Dialer Commands ................................................................... E-20

V.25 Response Messages ................................................................ E-21

Factory Option Sets .............................. ... .......................... .... ... ............ E-23

Factory Option Set #1 ..................................................................... E-23

Factory Option Set # 2 .................................................................... E-24

Factory Option Set #3 ..................................................................... E-25

Factory Option Set # 4 ..................................................................... E-26

Factory Option Set #5 ..................................................................... E-27

Factory Option Set # 6 ..................................................................... E-28

Factory Option Set # 7 .................................................................... E-29

Factory Option Set # 8 .................................................................... E-30

Factory Option Set #9 ..................................................................... E-31

Appendix F. ASCII and EBCDIC Characters Appendix G. Abbreviations and Acronyms Appendix H. Flash Upgrade

What You Need .................................................................................... H-1

Steps For Downloading ........................................................................ H-1

Troubleshooting .................................................................................... H-2

Appendix I. Country-Specific Parameters Service and Support Motorola Limited Hardwa re Wa rranty Index

xviii V.3600

Chapter 1

Introduction

The Motorola V.3600 Series Modem provides synchrono us, asynchronous, and fax capabilities for data communications or facsimile links between a local computer and a remote computer, fax, or data terminal equipment (DTE) located anywhere a standard or cellular telephone can reach. Data can be transmitted over standard dial-up lines, private leased telephone lines, or wireless communication.

The V.3600 Series Modem communicates at standard data rates up to 33,600 bps with compatible modems connected to similarly equipped computers, computer services, and data bases. Advanced error co ntrol and data compression ensure data integrity and increase data throughput.

When used with a Class 1 Fax software package, the modem can ex change fax documents at data rates up to 14,400 bps with any Group 3 fax machine or PC with a fax modem.

A high-level security feature allows secure operation of the modem, both locally and remotely.

Shelf-Mount Units

This User’s Guide supports the desktop a nd shelf-mount versions of the V.3600. Operation and function are generally the same for both, but when there is a difference, the information primarily supports the desktop unit. Installation for each version is described in Chapter 2.

V.3600 1-1

Introduction

Features

The V.3600 is a flexible telecommunications tool that offers the following standard features.

Data Mode

• Full-duplex operation on two- wire public connect ions or two-wire or four-wire private telephone connections with two-wire public automatic or manual backup

• 300, 1200, 2400, 4800 , 72 00, 9 600 , 120 00, 14400, 16800, 19200, 21600, 24000, 26400, 28800, 31200, 33600 bps DCE data rates

• Compatible with these standards:

CCITT V.34 CCITT V.33 CCITT V.32 bis CCITT V.32 CCITT V.29 CCITT V.27 CCITT V.22 bis CCITT V.22 CCITT V.21 CCITT V.13 Bell 212A Bell 103

• Compatible with a variety of software packages

• Synchronous operation at all DCE data rates except Bell 103 300 and V.23

• Asynchronous operation at all DTE data rates up to 230.4 kbps

• CCITT V.42 bis and MNP level 5 data compression

• CCITT V.42 and MNP 4 error control protocol

• LCD configuration and status for easy operation

• Front panel lockout

• Autodial and Autoanswer capability

• Autobaud DTE rate and character format selection

• AT command set

• V.25 bis autodialer

• Configuration memory

• Phone number storage

1-2 V.3600

•Caller ID

• Distinctive ring

• Multiple levels of security with auto callback and password protection and up to 50 users

• Automatic speed matching to originating modem

• Remote configuration using command mode or LCD

• Built-in standard diagnostics for testing phone line quality and modems at each end

• Flash upgrades

Fax Mode

• Fax speeds to 14.4 kbps

• HDLC framing to allow T.30 Error Correction Mode

• Standard Class 1 interface conforms to EIA-578

• Group 3 compatibility: CCITT V.21 Channel 2, V.27 ter, V.29, V.1 7

• Autoanswer under software control

• Automatic fax/data detection

Software

Introduction

Software operates the features of the V.3600.

Communications Software

You must have communications software to transfer data. After installing the modem, consult your comm unications software user's manual for information on the software, commands, and features.

Class 1 Fax Communications Software

For sending faxes, a Class 1 fax software package is required.

Internet Browser

To connect to the Internet, Internet browser software is required.

V.3600 1-3

Introduction

Description

Functional

The V.3600 processes serial asynchronous data from a DTE at all standard rates from 3 00 bps to 230.4 k bps*, and ser ial syn chro nous dat a at rates from 300 to 33.6 kbps. Transmission can be over either dial-up lines or either two- or four-wire leased lines. The maximum line speed is

33.6 kbps. Built-in test features can determine system performance and isolate faults in the data link. Operation and configuration are controlled by the front panel LCD, the AT command set, or the V.25 bis command set.

The 230.4 kbps DTE speed is available, but the V.3600 will not

autobaud to 230 .4 kbps. With the modem se t for 115.2 kbps, enter AT\J2 to enable the speed and enter AT\J3 to disable it.

Physical

The V.3600 has a 32 character LCD front panel with three pushbuttons for option selection (Figure1-1).

Figure 1-1. Typical Front Panel

1-4 V.3600

V.3600

Introduction

The V.3600 rear panel has an EIA-232 DTE connector, an 8-pin TELSET/LEASED LINE jack, an 8-pin DIAL jack, the power switch, fuse, and cord (Figure 1-2).

TELSET

LEASED LINE

DIAL

DTE

3/16 AMP S.B.

Figure 1-2. Rear Panel (115 Vac Model)

115 VAC 60 HZ 1/4 AMP

V.3600 1-5

Introduction

RM16M Unit

The shelf-mount RM16M unit (Figure 1-3) has edge connectors that insert into the shelf backplane. The shelf backplane performs the same

functions as the standalone rear panel. Refer to the “Shelf-Mount RM16M V.3600 Installation” section on page 2-9.

V.3600

Figure 1-3. RM16M Version of the V.3600

1-6 V.3600

Chapter 2

Installation

This chapter provides information on mechanical and electrical installation of the modem.

Electrical Installation

The rear panel (Figure 2-1) includes DTE cable and telephone line connectors.

TELSET

LEASED LINE DIAL

Figure 2-1. Rear Panel Connections (115 Vac Model)

AC Power Connection

Power is supplied through a 6-foot line cord with a grounded 3-wire plug.

DC Power Connection

Caution

To protect the DC-to-DC converter from damage, ensure

the positive and negative leads are properly connected.

If the modem is equipped for 12-60 VDC power input, connect the power to the terminal block attached to the modem back panel. A chassis ground connection is also supplied on the terminal block.

V.3600 2-1

Installation

If the modem is equipped for +/- 12/+5 VDC power input, connect the VDC power to the amp connector. A chassis ground connection is also supplied on the terminal block.

DTE Connection

The DTE connector is a 25-pin D-series type conforming to EIA-232 specifications. Y o u must use a shielded DTE cable to comply with EMC requirements. Pin signals are shown in Figure 2-2 and are described in Table 2-1.

2-2 V.3600

Installation

Figure 2-2. Digital Interface Signals

V.3600 2-3

Installation

Table 2-1. Pin Signal Descriptions

EIA-

232D

1101 2BA103

3BB104

4CA105

5CB106

6CC107

7AB102

8CF109

9 10

* Modem options may force these signals on or cause them to be ignored. ** Refer to Appendix C, Hardware Options.

† This function can be disabled or its logic sense reversed by hardware straps.

CCITT V.24 Signal Description

Shield No connection Transmit-

ted Data

Received Data

Request to Send

Clear to Send

Data Set Ready

Signal Ground

Received Line Signal Detector

+12 Volts +12 voltage reference

-12 Volts -12 voltage reference

Serial digital data (to be modulated) from a data terminal or other digital data source: Sync h ronous data must be accompanied by the modem transmit clock (pin 15) or by an ex te rna l da ta rate clock (pin 24). Data transitions should occur on positive-going clock transitions; asynchronous data does not require a transmit clock.

Serial digital data output to the D TE interface: Sync data is accompanied by an internal data rate (receive) clock (pin 17) that has positive-going transitions on the data t ransition. Async data does not require a receive clock.

A positive level to the modem when data transmission is desired

A positive level from the modem in response to Request to Send and when the modem is ready to transmit. *

A positive level from th e m o dem wh en power is on and ready to op er a te : I n dial-up operation, the modem must be off hook to give a high DSR signal.*

Signal or common signal and dc power ground. **

A positive level from the modem indicating the presenc e of a received signal (carrier detect). *

2-4 V.3600

Installation

Table 2-1. Pin Signal Descriptions (Continued)

EIA-

232D

* Modem options may force these signals on or cause them to be ignored. ** Refer to Appendix C, Hardware Options.

† This function can be disabled or its logic sense reversed by hardware straps.

CCITT V.24 Signal Description

DB 114

DD 115

-- 141

CD 108.2

-- 140

CE 125

CH 111

DA 113

-- 142

Signal Quality Indicator

Transmit Clock (DCE)

Receive Clock

Local Loopback

Data Terminal Ready

Remote Digital Loopback

Ring Indicator

Data Rate Select

External Transmit Clock

Test Mode Indicates the modem is in a test mode.

This circuit indicates probability of errors in the received data: a positive level indicates poor signal quality while a negative level indicate s good

signal quality. † A transmit data rate clock output for

use by an external data source: P ositive clock transitions correspond to data transitions.

A receive data rate clock ou tput for u se by an external data sin k: Po sitiv e clo ck transitions correspond to data transitions.

A positive level causes the modem to enter the local analog loopback test mode.*

This circuit is positive when the DTE is ready to originate or answer a call in dial-up oper ation . DTR m ust a lways be active (high) in 2-wire private line operation. Cycling DTR causes retraining.*

A positive level causes a digital loopback test mode at the remote modem.*

In direct dial operation this circuit is positive in response to an incoming ring signal.*

Supplies a data rate control input to select primary or fallback data rate: Negative voltage selects primary data rate and positive voltage selects fallback data rate.*

A serial data rate clock input from the data source. Positive clock transitions correspond to data transitions.

V.3600 2-5

Installation

Telephone Line Connection

The modem operates in these line-related modes:

•Dial

• Leased

Dial Mode: PSTN Connection (DIAL jack)

The public switched telephone network (PSTN) is a two-wire dial network. Modems are registered with the Federal Communication s Commission (FCC) for direct connection to the PSTN. The label on the chassis bottom gives the FCC registration number and other information required for network operation.

2-6 V.3600

+ 241 hidden pages