Welcome to the world of Motorola digital wireless
communications! We are pleased that you have chosen the
Motorola V
connected with ease.
Series 120c wireless phone to keep you
Power Key
Turn the phone
on and off.
Headset Jack
Insert headset
accessory for
hands-free use.
Volume Keys
Adjust earpiece
and ringer volume.
Left Soft Key
Perform functions
identified by left
display prompt.
End Key
End phone calls,
exit menu system.
Earpiece
Accessory Connector Port
Insert charger, FM Stereo Radio
Headset, and phone accessories.
Display
Voice Key
Record and activate
voice notes,
phonebook and
shortcut names.
Menu Key
Right Soft Key
Perform functions
identified by right
display prompt.
Send Key
Send and answer
calls, view recent
dialed calls list.
Scroll Keys
Move through
menus and lists.
Microphone
1
Personal Communications Sector
600 North U.S. Highway 45
Libertyville, Illinois 60048
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States)
1-800-461-4575 (Canada)
www.motorola.com
www.motorola.ca
MOTOROLA, the Stylized M Logo and all other trademarks indicated as
such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off.
TrueSync, Sidekick, Starfish, and the Stylized Starfish Logo are registered
trademarks of Starfish Software, Inc., a wholly owned independent
subsidiary of Motorola, Inc. All other product or service names are the
property of their respective owners.
The Motorola products described in this manual may include
copyrighted Motorola and third party software stored in semiconductor
memories or other media. Laws in the United States and other countries
preserve for Motorola and third party software providers certain
exclusive rights for copyrighted software, such as the exclusive rights to
distribute or reproduce the copyrighted software. Accordingly, any
copyrighted software contained in the Motorola products may not be
modified, reverse-engineered, distributed, or reproduced in any manner
to the extent allowed by law. Furthermore, the purchase of the
Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license under the copyrights,
patents, or patent applications of Motorola or any third party software
provider, except for the normal, non-exclusive, royalty-free license to use
that arises by operation of law in the sale of a product.
Manual number:
Cover number:
6809436A16-A
8988485L07-O
2
✂
Menu Map
Main Menu
• Recent Calls
• Received Calls
• Dialed Calls
• Notepad
• Call Times
• Phonebook
• Quick Dial
• Radio
• Messages
• Voicemail
• Text Msgs
• Browser Alerts
• Quick Notes
• Outbox
• Drafts
• Shortcuts
• Voice Notes
• Browser
• Settings
(see next page)
Note: This is the standard phone menu
layout. You or your service provider may
have changed the menu layout or
changed some feature names. Not all
features may be available for all users.
For example, the Radio feature on the
main menu (left) is displayed only when
the optional FM Stereo Radio Headset
accessory is plugged into the accessory
connector port on your phone (see
phone illustration, page 1).
For a description of the standard menu
features, see pages 47 to 58.
Shortcuts
Change display zoom:
Press M, then
press and hold
Lock/unlock keypad:
Press M
Display my phone number:
Press M
Dial voicemail number:
Press and hold
Go to dialed calls list:
Press
N
Exit menu system:
Press
O
M
*
#
1
3
Settings Menu
✂
• Ring Styles
• Style
Style
Detail
•
• My Tones
• Phone Status
• My Tel. Number
• Battery Meter
• Other Information
• Connection
• Incoming Call
• In-Call Setup
• In-Call Timer
• Answer Options
• Security
• Phone Lock
• Lock Keypad
• Lock Application
• Restrict Calls
• New Passwords
• Other Settings
• Personalize
• Main Menu
• Keys
• Greeting
• Banner
• Quick Dial
• Initial Setup
• Time and Date
• Auto PIN Dial
• Auto Redial
• Backlight
• Zoom
• Scroll
• Animation
• Language
• Contrast
• DTMF
• Master Reset
• Master Clear
• Network
• Car Settings
• Headset
4
Contents
Menu Map
About This Guide
Safety and General Information
Getting Started
Troubleshooting
Programming Instructions
Specific Absorption Rate Data
Additional Health and Safety Information
Warranty
Export Law Assurances
Index
Wireless Phone Safety Tips
This user guide introduces you to the many features in your
Motorola V
available that explains the phone’s features in more detail. To
obtain a copy of the reference guide or another copy of this user
guide, see the Motorola Web site at:
or contact the Motorola Customer Call Center at
1-800-331-6456 in the United States or 1-800-461-4575 in
Canada.
Navigating To a Menu Feature
You can access many of your phone’s features through the menu
system. This guide shows you how to navigate to a specific menu
feature as follows:
phone. A reference guide for your phone is also
(United States)
(Canada)
Find the Feature
The > symbol means that you should scroll to and select the
feature. This example shows that you must press M
and select
to view the dialed calls list.
8
Recent Calls
M
>
Recent Calls
>
Dialed Calls
, then scroll to and select
Dialed Calls
, scroll to
About This Guide
Optional Features
Features marked with this label are optional network
and/or subscription-dependent features. These
features may not be offered by all service providers in
all geographical areas. Contact your service provider
for information about availability.
Optional Accessories
Features marked with this label require the use of an
optional Motorola Original™ accessory.
9
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT
OPERATION. READ THIS INFORMATION BEFORE USING YOUR
PHONE.
RF Operational Characteristics
Your phone contains a transmitter and a receiver. When it is ON,
it receives and transmits radio frequency (RF) energy. The phone
operates in the frequency range of 824 MHz to 849 MHz in
analog and digital mode and 1851.25 MHz to 1908.75 MHz in
digital mode.
When you communicate with your phone, the system handling
your call controls the power levels at which your phone
transmits. The output power level typically may vary over a range
from 0.05 watts to 0.44 watts in analog mode and 0.0 watts to
0.24 watts in digital mode.
Exposure To Radio Frequency Energy
Your Motorola phone is designed to comply with the following
national and international standards and guidelines regarding
exposure of human beings to radio frequency electromagnetic
energy (EME):
• United States Federal Communications Commission, Code
of Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute of
Electrical and Electronic Engineers (IEEE) C95. 1-1992
10
Safety and General Information
• Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition
• National Council on Radiation Protection and
Measurements (NCRP) of the United States, Report 86,
1986
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1998
• Ministry of Health (Canada) Safety Code 6. Limits of Human
Exposure to Radiofrequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz, 1999
• Australian Communications Authority
Radiocommunications (Electromagnetic Radiation-Human
Exposure) Standard 1999
To assure optimal phone performance and make sure human
exposure to radio frequency electromagnetic energy is within the
guidelines set forth in the above standards, always adhere to the
following procedures:
Portable Phone Operation and EME
Exposure
Antenna Care
Use only the supplied or an approved replacement
antenna. Unauthorized antennas, modifications, or
attachments could damage the phone and may violate FCC
regulations.
11
Safety and General Information
Do NOT hold the antenna when the phone is in use.
Holding the antenna affects call quality and may cause the
phone to operate at a higher power level than needed.
Phone Operation
When placing or receiving a phone call, hold your phone as you
would a wireline telephone. Speak directly into the
microphone.
Body-Worn Operation
To maintain compliance with FCC/Health Canada RF exposure
guidelines, if you wear a phone on your body when transmitting,
always place the phone in a Motorola-supplied or approved
clip, holder, holster, case, or body harness for this
product. Use of non-Motorola-approved accessories may exceed FCC/Health Canada RF exposure guidelines. If you do
not use a body-worn accessory, and are not holding the
phone in the normal use position at the ear, ensure the
phone and its antenna are at least one inch
(2.5 centimeters) from your body when transmitting.
Data Operation
When using any data feature of the phone, with or without an
accessory cable, position the phone and its antenna at
least one inch (2.5 centimeters) from your body.
Approved Accessories
For a list of approved Motorola accessories, visit our website at
www.motorola.com
12
.
Safety and General Information
Electromagnetic Interference/
Compatibility
Note: Nearly every electronic device is susceptible to
electromagnetic interference (EMI) if inadequately shielded,
designed, or otherwise configured for electromagnetic
compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility
conflicts, turn off your phone in any facility where posted notices
instruct you to do so. Hospitals or health care facilities may be
using equipment that is sensitive to external RF energy.
Aircraft
When instructed to do so, turn off your phone when on board an
aircraft. Any use of a phone must be in accordance with
applicable regulations per airline crew instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association recommends that
a minimum separation of 6 inches (15 centimeters) be
maintained between a handheld wireless phone and a
pacemaker. These recommendations are consistent with the
independent research by, and recommendations of, the United
States Food and Drug Administration.
13
Safety and General Information
Persons with pacemakers should:
• ALWAYS keep the phone more than six inches
(15 centimeters) from your pacemaker when the phone is
turned ON.
• NOT carry the phone in the breast pocket.
• use the ear opposite the pacemaker to minimize the
potential for interference.
• turn OFF the phone immediately if you have any reason to
suspect that interference is taking place.
Hearing Aids
Some digital wireless phones may interfere with some hearing
aids. In the event of such interference, you may want to consult
your hearing aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
shielded from RF energy. Your physician may be able to assist
you in obtaining this information.
Safety and General
Use While Driving
Check the laws and regulations on the use of phones in the area
where you drive. Always obey them.
When using your phone while driving, please:
14
Safety and General Information
• give full attention to driving and to the road.
• use hands-free operation, if available.
• pull off the road and park before making or answering a
call if driving conditions so require.
Operational Warnings
For Vehicles With an Air Bag
Do not place a portable phone in the area over an air bag or in
the air bag deployment area. Air bags inflate with great force. If
a portable phone is placed in the air bag deployment area and
the air bag inflates, the phone may be propelled with great force
and cause serious injury to occupants of the vehicle.
Potentially Explosive Atmospheres
Turn off your phone prior to entering any area with a potentially
explosive atmosphere, unless the phone is a model specifically
identified as being “Intrinsically Safe.” Do not remove, install, or
charge batteries in such areas. Sparks in a potentially explosive
atmosphere can cause an explosion or fire resulting in bodily
injury or even death.
Note: The areas with potentially explosive atmospheres referred
to above include fueling areas such as below decks on boats,
fuel or chemical transfer or storage facilities, areas where the air
contains chemicals or particles, such as grain, dust, or metal
powders, and any other area where you would normally be
advised to turn off your vehicle engine. Areas with potentially
explosive atmospheres are often but not always posted.
15
Safety and General Information
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn OFF
your phone when you are near electrical blasting caps, in a
blasting area, or in areas posted: “Turn off two-way radio.” Obey
all signs and instructions.
Operational Cautions
Antennas
Do not use any portable phone that has a damaged
antenna. If a damaged antenna comes into contact with your
skin, a minor burn can result.
Batteries
All batteries can cause property damage and/or bodily injury
such as burns if a conductive material such as jewelry, keys, or
beaded chains touches exposed terminals. The conductive
material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery,
particularly when placing it inside a pocket, purse, or other
container with metal objects.
16
ITC01-076
Getting Started
What’s in the Box?
Your digital wireless phone typically comes equipped with a
battery and a charger. Other accessory options can customize
your phone for maximum performance and portability.
To purchase Motorola Original™ accessories, please contact the
Motorola Customer Call Center at 1-800-331-6456 in the
United States or 1-800-461-4575 in Canada.
Installing the Battery
Before you can use your phone, you need to install and charge
the battery.
Your phone is designed to be used only with Motorola
Original batteries and accessories. We recommend that
you store batteries in their protective cases when not
in use.
Do This
1
Remove the battery from its protective clear plastic case.
2
If the phone’s battery door
is already in place, lightly
slide down the battery
door release latch and lift
the battery door off of the
phone.
Release
latch
17
Getting Started
Do This
3
Insert the battery, printed
arrows first, into the
battery compartment and
push down.
4
Replace the battery door.
Charging the Battery
Before you can use your phone, you need to install and charge
the battery.
Do This
1
Plug the travel charger
into your phone with the
release tab facing up.
2
Plug the other end of the travel charger into the
appropriate electrical outlet.
3
When your phone indicates that the battery is fully
charged, press the release tab and remove the travel
charger.
18
Getting Started
Turning Your Phone On
Do ThisTo
1
Press and hold P
(the power key)
Power
key
2
Enter your four-digit unlock
code and press OK (+)
turn on your phone
unlock your phone, if
necessary
The unlock code is
originally set to 1234, but
in some instances your
service provider may
program a new code.
19
Getting Started
Sending a Call
To call a number, your phone must be turned on, be unlocked,
and have a network connection with adequate signal strength.
Do ThisTo
1
Extend the
antenna.
2
Press the keypad
keys
3
Press N
(send key)
optimize signal reception
Tip: Your phone uses a two-stage
antenna that must be fully extended
for proper operation. You may have
to pull on the antenna a second time
to extend the antenna to its
maximum length.
dial the phone number (up to 32
digits)
Tip: If you make a mistake, press
DELETE (-) to delete the last digit,
or press and hold DELETE (-) to
clear all digits.
send the call
Note: You can make an emergency call even when the phone is
locked. See “Dialing an Emergency Number” on page 29.
Ending a Call
PressTo
O (end key)end the call
20
Getting Started
Receiving a Call
To receive a call, your phone must be turned on and have a
network connection with adequate signal strength. If your phone
is locked, you must unlock the phone to answer the call.
When you receive a call, your phone rings and/or vibrates and
displays an incoming call message.
PressTo
N or ANSWER (+)
answer the call
Displaying Your Phone Number
From the idle display:
PressTo
M #see your phone number
21
About Your Phone
See page 1 for a diagram of your phone that describes basic
phone components.
Display
The top section of the display shows phone status indicators. The
following illustration shows some of the common indicators that
you may see at the top of the display when using your phone.
Messages, phone numbers, and menu options appear in the
middle of the display. Text labels at the bottom corners of the
display show the current soft key functions. A M (menu) indicator
in the bottom center of the display indicates that you can open
the main menu or a feature sub-menu to see more options. For
more information about the soft key and menu key labels, see
“Using the Menu” on page 36.
Some of the phone functions described in this guide must be
performed from the idle display. The term
the standard display that you see when your phone is on and
ready to use, when you are
system.
not
on a call or using the menu
idle display
refers to
22
About Your Phone
➋➌➍➎
➊
➓
➋
➊ Signal Strength Indicator Shows the strength of your
phone’s connection with the network.
Strong
You cannot send or receive calls when the “no signal” indicator
is displayed.
➌ In Use Indicator Appears when a call is in progress.
➍ Roam Indicator Appears when your phone uses another
network system outside your home network. When you leave
your home network area, your phone
network.
5 4 3 2 1 j
➋ Digital (F) or Analog (I) Signal
IndicatorsYour service provider may use one or
both of these indicators to indicate whether you are
receiving a digital or analog signal.
12:00am
➏
roams
or seeks another
➐
➑
➒
No signal
23
About Your Phone
➎ Message Waiting Indicator Appears when
your phone receives a text message.
➏ Voice Message Waiting Indicator Appears
when you receive a voicemail message.
➐ Battery Level Indicator Shows the amount of
charge left in your battery. The more segments visible, the
greater the charge.
High
Recharge your battery as soon as possible when you see the
Low Battery warning message.
M to open a menu. See “Using the Menu” on page 36.
➓ Alert Setting Indicator Shows the current selected alert.
The default alert setting is a ringer.
w
y
t
24
E D C B
➑ Clock Shows the current time. In some instances,
your phone may prompt you to enter the correct time
when you turn it on.
➒ Menu Indicator Indicates that you can press
Loud ring
Vibrate
Silent
Soft ring
x
Ring and vibrate
u
Empty
About Your Phone
Changing the Zoom Setting
You can set your phone’s display to show either three lines or
two lines of text plus soft key labels. Three lines of text display
more information, while two lines increase text size.
To change the display view, press
hold M again within two seconds of the first press.
You can also adjust the zoom setting from the menu. See the
“Zoom” item on page 56.
M once, then press and
Volume Keys
Use the upper and lower volume keys to adjust your phone’s
earpiece and ringer volume. The volume keys are located on the
left side of the phone.
When PressTo
During a callvolume keysincrease or decrease
earpiece speaker volume
From the idle
display
volume keysincrease or decrease ringer
volume
You can also use the volume keys to scroll up or down through
menus and lists.
To change keypad volume, see “Customize an Alert Style” on
page 83.
25
About Your Phone
Battery Use
Caution: To prevent injuries or burns, do not allow metal
objects to contact or short-circuit the battery terminals.
To maximize your battery’s performance:
• Always use Motorola approved batteries and battery
chargers. The phone warranty does not cover damage
caused from using non-Motorola batteries and/or battery
chargers.
• New batteries or batteries that have been stored for long
periods of time may require a longer charge time.
• Maintain the battery at or near room temperature when
charging.
• Do not expose batteries to temperatures below -10°C
(14°F) or above 45°C (113°F). Always take your phone with
you when you leave your vehicle.
• When you do not intend to use a battery for a while, store it
uncharged in a cool, dark, dry place, such as a refrigerator.
• Over extended periods of time, batteries gradually wear
down and require longer charging times. This is normal. If
you charge your battery regularly and notice a decrease in
talk time or an increase in charging time, then it is probably
time to purchase a new battery.
• The more you talk on the phone or use phone features (like
sending text messages), the less standby time your battery
has.
26
About Your Phone
The rechargeable batteries that power this product
must be disposed of properly and may need to be
recycled. Refer to your battery’s label for battery type.
Contact your local recycling center for proper disposal methods.
Never dispose of batteries in a fire because they may explode.
27
Sending and Receiving Calls
For basic instructions on how to send a call, end a call, and
receive a call, see page 20 of the “Getting Started” section.
Redialing a Number
If you hear an ordinary busy signal, the phone number you dialed
is busy.
PressTo
1
O hang up
2
N redial the busy number
Using Automatic Redial
If the network is busy, you hear a fast busy signal, and your
phone displays the message Call Failed.
When automatic redial is turned on, your phone automatically
repeats the call attempt over the next four minutes. When the
call goes through, your phone rings or vibrates one time, displays
the message Redial Successful, and then connects the call.
You must turn on automatic redial to use this feature. See the
“Auto Redial” option on page 56 to turn on automatic redial.
When automatic redial is turned off, you can manually activate
the feature to redial a phone number. When you hear a busy
signal and see the Call Failed message:
PressTo
N or RETRY (+)
28
activate automatic redial
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