Motorola SI51 Service Manual SPEC

Author: Jonas Markén

Personal Communications Sector
Customer Service
Nordic Region

Requirement Specification Level 3 Hub
Key Areas

Technical

• Technical equipment according to page 2 & 3

• Invest in recommended service-tools

• Satisfactory ESD-protection in the repair area

• Calibration of communication-instruments shall be done every year

• Possibility to perform measurements according to level 2 & 3 manuals

• Minimum one person at the service company with a approved solder certificate

Personnel

• Minimum two people with technical knowledge of Motorola GSM phones

• Minimum one English speaking engineer attend at the technical training Motorola offers

• The engineer at the service company shall have a technical education at an upper secondary

school level or similar

Revised: 2004-12-15
Filename: Requirement Spec lvl 3
Version: 1.7
Page: 1
Classification: Level 3 Authorized

Parts

• Invest in parts, accessories and service transceivers for warranty purpose

• Store parts/PCB’s sensitive to ESD in antistatic boxes and bags

• Manage and be responsible for warranty pool units/PCB’s supplied by Motorola

• Purchase blister packs for accessory sales

Organisation

• The customers equipment shall be stored in a safe place to obstruct theft

• Customer shall receive a receipt with the identity of the equipment when handing over

equipment for service

• Use a work ticket which describes the details of executed service work

• Produce a plain invoice which, together with the work ticket, describes the details and cost of

executed service work

• Transfer work ticket information (warranty claims data) following the file format specification
supplied by Motorola

• Access to internet¹, e-mail² and fax to be able to order parts and receive information about
service and parts from Motorola

• Ensure that SIFT-program and SIFT data-files are up to date in order to process claims-data
correctly

Economy

• When performing warranty repairs use the warranty price list confirmed by Motorola

• When performing non warranty repairs take responsibility that the cost for the customer is

reasonable

• Economical conditions and economical educated people to handle service and parts

¹ Protected with anti virus and firewall software
² Corporate e-mail address. Hotmail and similar is not approved

Motorola AB, Personal Communications Sector, Dalvägen 2, SE-169 56 SOLNA, Sweden

Tel: [phone], Fax [phone]

Author: Jonas Markén

Personal Communications Sector
Customer Service
Nordic Region

Requirement Specification Level 3 Hub
Testequipment

Instruments

• Minimum one GATE system (containing a R&S CMU200, Agilent 8960, Anritsu MT8820A,
Yokogawa VC100) including test cables for all available products

• Minimum one GSM/WCDMA test instrument

− GSM 850, 900, 1800, 1900 MHz

− WCDMA 2100 MHz

Performance equivalent R&S CMU200, Agilent 8960, Anritsu MT8820A, Yokogawa VC100 or
similar

• Minimum one signal generator (can be included in above)

− 460-2000 MHz

• Minimum one spectrum analyzer

− 2.0 GHz or higher

• Minimum one oscilloscope

− 500 MHz or higher

• Minimum one frequency counter

− Up till 100 MHz

• Minimum one digital power supply with mA resolution

• Minimum one digital multimeter

Revised: 2004-12-15
Filename: Requirement Spec lvl 3
Version: 1.7
Page: 2
Classification: Level 3 Authorized

Solder equipment

• Solder wire

− Multicore 362 Flux or similar

− Lead free Indium 52171

• Flux

− Multicore X32-10 (liquid) or similar

− Lead free Indalloy Flux NC-771 (liquid)

− Lead free Multicore LF320 Rework Flux (Gel, only for shields)

• Minimum one temperature regulated HF solder station

− Metcal PS-800 or similar

• Minimum one temperature regulated heat gun

• Minimum one pre heater, hot air type

− HAKKO 853 or similar

− AMS PCB Fixture (Part # 19500901) or similar

• Minimum one BGA/uBGA solder machine

− OKI 3500 BGA or similar

• Minimum one microscope

− Minimum 20 times enlargement and 100 mm working distance

Motorola AB, Personal Communications Sector, Dalvägen 2, SE-169 56 SOLNA, Sweden

Tel: [phone], Fax [phone]