Motorola SI37 Service Manual
M
Middle East & North Africa
Personal Communication Sector
Field Service Information
GSM V600 - CLI Lens
Our Reference: SI28_4_2004
Date: April 1, 2004
Pages (including this page): 8
Prepared by:
Mohamed Morsy
Customer Services Manager,
Middle East & North Africa
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Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.
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Middle East & North Africa
Date: April 1, 2004
Our Reference: SI28_4_2004
Product/System:
Subject: GSM V600 - CLI Lens
Problem:
Service is aware of an issue affecting some CLI Lenses (6187309Y01/Y02/Y03) on GSM V600, shipped to
EMEA during the months of December 2003 through March 2004. The affected lenses start to show a
visible cosmetic defect, micro cracking at the hinge, after periods of use. The cracks originate at the top-left
edge of the lens and propagate along the edges thru part mid-plane. See Diagram 1.0 below for an
example of this defect. Analysis has revealed the cracking to be caused by molded-in stresses, which
manifest after time and stabilize once the stresses have been relieved.
V600
FIELD SERVICE INFORMATION
Diagram 1.0 - V600 CLI Lens with micro cracking at hinge
Solution:
Containment Action (3/8/04): All material aged less than 60 days has been returned to the supplier for
annealing process and screening. All material aged more than 60 days has been 100% screened for this
defect.
Service Action:
Customer Returns:
When servicing any GSM V600 customer returns with a MOM (Month of Manufacture) prior to April 2004,
regardless of customer complaint, then:
1. Visually inspect the CLI Lens for the defect detailed in Diagram 1.0 above
2. Replace the CLI Lens if needed. Refer to the V600 CLI Lens Replacement Procedure. Link to V600
CLI Lens Replacement Procedure:
Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.
V600 CLI Lens Replacement Procedure
Remove flip cover
Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.
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