Motorola SI34 Service Manual

M

Middle East & North Africa

Personal Communication Sector

Field Service Information

GSM V600 - CLI Lens

Our Reference: SI28_4_2004 (Rev A)

Date: June 13, 2004

Pages (including this page): 9

Prepared by:

Mohamed Morsy
Customer Services Manager,
Middle East & North Africa

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Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

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Middle East & North Africa

Date: June 13, 2004

Our Reference: SI28_4_2004 (Rev A)

Product/System:

Subject: GSM V600 - CLI Lens

Problem:

Service is aware of an issue affecting the CLI Lenses (6187309Y01/Y02/Y03) on GSM V600 handsets,
shipped during the months of December 2003 through May 2004. The affected lenses start to show visible
cosmetic defects, after periods of use. Cracking at the top of the lens near the hinge barrel (1), cracking on
the center of the lens above the camera hole and to the right of the mirror (2), and cracking on the chrome
ring near the insertion tabs (3) are the three known defects that have been seen on the affected CLI
Lenses. See Diagrams below for examples of these defects. Analysis has revealed the cracking to be
caused by molded-in stresses, which manifest after time and stabilize once the stresses have been
relieved. The root cause of the molded-in stresses is related to process timing issue at the supplier between
the filling of the mold and the IMD Decoration process.

V600

FIELD SERVICE INFORMATION

Diagram 1 - Cracking at hinge Diagram 2 - Cracking near mirror

Diagram 3 - Cracking at chrome ring

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

Solution:

Permanent Corrective Action (5/15/04): Factory has begun the crossover to a new GE Material (X7300) and
new part numbers (6188185Y01/Y02/Y03) for the V600 CLI Lens. The new material resolves all cracking
issues without the necessity of an annealing process. New material will be implemented in 100% of factory
production by 6/30/2004.

Service Action:

Customer Returns:

When servicing any GSM V600 customer returns with a MOS (Month of Ship) prior to July 2004, regardless
of customer complaint, then:

1. Visually inspect the CLI Lens for the defect detailed in the Diagrams above

2. Replace the CLI Lens if needed, using the new part numbers listed above. Refer to the V600 CLI
Lens Replacement Procedure.

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

V600 CLI Lens Replacement Procedure

Remove flip cover

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

V600 CLI Lens Replacement Procedure

If post on lens breaks, remove remaining piece(s)
after lens has been fully removed from phone (see
last slide for more info).

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

V600 CLI Lens Replacement Procedure

If post on lens breaks, remove remaining piece(s)
after lens has been fully removed from phone.

If Tinnerman clip tabs on display frame are bent up
after removing lens, they should be bent back down
to slightly below flush to the surrounding metal.

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

V600 CLI Lens Replacement Procedure

Keeping the top end firmly pressed to the
flip, rotate the lens downward until it rests
on the metal display frame at the nose
end.

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

V600 CLI Lens Replacement Procedure

If a lens press fixture is not
available, firmly press down over the
entire surface of the lens to ensure
that the adhesive is activated.

V600 CLI Lens Replacement Procedure

Replace flip cover

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.

Service Inventory:

Service should stock only the new part numbers listed below for field replacement.

6188185Y01 Generic, 6188185Y02 Vodafone, 6188185Y03 Aston Martin

Warranty claim codes:

Please ensure that repairs of this type are logged on the Service database as follows:

Global M-Claims Codes:

Customer Complaint Code: DIS11 (Display Secondary- Lens Broken)
Problem Found Code: DIS11 (Display Secondary- Lens Broken)
REF Designator Code: LENSCL (CLI Lens)
Repair Code: RPT07 (Replace Part - Broken/Cracked)

Classification:
Motorola Internal Information
Strictly released for Motorola Authorized Service Center Use only.