Motorola RG3000 User Manual

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Residential Gateway

User’s Guide (RG3000)

5789 State Farm Drive • Rohnert Park, CA 94928

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MOTOROLA the Stylized M Logo and Next Level Communications are registered in the US Patent & Trademark Office.

Other trademarks are the property of their respective owners. All other products or company names are used for identification purposes only and may be trademarks of their respective owners.

Copyright © 2005 by Motorola Inc. / Next Level Communications. All rights reserved. Computer programs referred to in this documentation contain confidential and proprietary information of Motorola / Next Level Communications.

Information contained in this document is subject to change without notice. Motorola / Next Level Communications assumes no responsibility for any errors that may appear in this document, nor liability for any damages arising out of the use of this document. No part of this document may be reproduced in any form by electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from Motorola / Next Level Communications.

MGBI

527706

December 2005

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TABLE OF CONTENTS

IMPORTANT SAFEGUARDS.................. ...... ....... ...... ....... ...... ....... ...... ................ 5

Safety ...........................................................................................................6

Repairs .........................................................................................................6

INTRODUCTION ..................... ...... ....... ...... ....... ...... ....... ...... ............................. 7

About This Manual .......................................................................................7

What Your Network Service Provider Does ..................................................8

GETTING STARTED .................................. ....... ...... ....... ...... ....... ...... ................ 9

Using Your RG3000 .....................................................................................9

AC Outlet ....................................................................................................10

Using Your Remote Control ........................................................................11

Caller ID/Message Waiting .........................................................................13

Using Pay-Per-View ...................................................................................14

Access Parental Control .............................................................................14

Closed Captioning ......................................................................................15

Recording Your Favorite Programs ............................................................15

Cancelling Your Recording .........................................................................16

Programming Your VCR Code (Optional) ..................................................16

ADVANCED USE............................................................................................ 17

Changing or Programming Settings ...........................................................17

Determine the remote control Operating Mode ..........................................17

Set the remote control Operating Mode .....................................................17

Determining the Gateway ID ......................................................................18

Setting the Gateway ID ..............................................................................19

Determining the Remote Control ID ...........................................................20

Setting the Remote Control ID ...................................................................20

Programming the TV Code ........................................................................20

Programming the TV Code Using Code Search Method ...........................21

Verifying the TV Codes ..............................................................................21

Verifying and Setting Other Features .........................................................22

Accessing the TV Setup Menu ...................................................................22

Verifying the TV (RF) Setting .....................................................................22

Secondary Audio: Specifying A Preferred Language .................................23

Display Language ......................................................................................24

EADS (Emergency Alert Device Support) ..................................................24

Aspect Ratio ...............................................................................................25

HD Component Output Resolution .............................................................26

HD Component Output 4:3 Override ..........................................................26

Closed Caption Display Settings ................................................................26

CONFIGURATION EXAMPLES.......................................................................... 29

Connections ...............................................................................................30

TROUBLESHOOTING ...................................................................................... 37

Possible Causes and Solutions ..................................................................37

Contacting Your Network Service Provider for Help ...................................38

TV AND VCR CODES.................................................................................... 39

TV Codes - SRC 300 ............................. ...... ...... ..... ...... ...... .......................39

VCR Codes ................................................................................................41

SPECIFICATIONS........................................................................................... 43

Certifications ..............................................................................................43

FCC Statement of Compliance ...................................................................44

INDEX........................................................................................................... 45

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IMPORTANT SAFEGUARDS

READ INSTRUCTIONS – All the safety and operating instructions should be read before the product is operated. R

ETAIN INSTRUCTIONS – The safety and operating instructions should be ret a ined for future reference.

EED WARNINGS – All warni ngs on the product and in the operating instructions should be adhered to.

LEANING – Do not use liquid or aerosol cleaners to dust this product. Use a cloth lightly dampened with water

for cleaning. A

TTACHMENTS – Do not use attachments that are not recommended as they may cause a hazard.

ARNING – To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall, causing serious personal injury and serious damage to the product. Use only with a cart, stand or table recommended by the manufacturer or sold with the product. Follow the manufacturer’s instructions when installing the product and use mounting accessories recommended by the manufacturer. A product and cart combination should be moved with care. Quick stops,

excessive force, and uneven surfaces may cause the product and cart combination to overturn. V

ENTILATION – Slots and openings in the product housing are provided for ventilation, to ensure reliable opera-

tion of the product, and to protect it from overheating the following should be observed:

• Openings should never be blocked by placing the product on a bed, sofa, rug, or similar surface.

• Do not stack other equipment on top of the RG3000.

• Maintain at least 2 inches of free space above the RG3000.

• Do not install near heat sources such as radiators, heat registers, stoves or other apparatus (including amplifiers) that produce heat.

•P

OWER SOURCES – This product should be operated only from the type of power source indicated on the

marking label. If you are not sure of the type of power supplied to your home, consult your local power company. For equipment intended to operate from battery power or other sources, refer to the operating instructions.

•G

ROUND OR POLARIZATION – This product may be equipped with a polarized alternating cur rent line plug (a

plug having one blade larger than the other). This plug will fit into the power outlet in only one way. This is a safety feature. If you are unable to inser t the plug fully into the outlet, try reversi ng the plug. If the plug should still fail to fit into the outlet, contact an electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug.

•P

OWER CORD PROTECTION – Power cords should be routed so they are not li kely t o be walk ed on or p inc hed

by items placed upon or against them, paying par ticular attention to cords at plugs, convenience receptacles, and the point where the plugs exit from the product.

•P

OWER SOCKET OUTLET – Use a power socket outlet located near the equipment that is easily accessibl e.

•L

IGHTNING – For added protection for this product during a lightning storm, or when it is left unattended,

unplug it from the wall outlet. This will prevent damage to the video product due to lightning and power line surges.

•O

VERLOADING – Do not overload wall outlets and extension cor ds, as this can result in a ri sk of fire or electri-

cal shock.

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•O

BJECT AND LIQUID ENTRY – Never push object s of any kind into this product through openings as they may

touch dangerous voltage point s or shor t-out p art s t hat could re sul t in a fir e or elect rical shock. Never spi ll l iquid of any kind on the product.

•S

ERVICING – Do not attempt to service this equipment yourself as opening or removing covers may expose

you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.

•D

AMAGE REQUIRING SERVICE – Unplug this product from the wall outl et and refer servicing to qualified serv ice

personnel under the following conditions:

• When the power supply cord or plug is damaged

• If liquid has been spilled or objects have fallen into the equipment

• If the product does not operate normally by fol lowing the operating instructions

• If the product has been dropped or the housing has been damaged

• When the product exhibits a distin ct change in performance

•S

AFETY CHECK – Upon completion of any service or repairs to the product, ask the service technician to per-

form safety checks to determine that the product is oper ating properly.

SAFETY

This section reviews important safety concepts for working with the optical and electrical equipment covered in this guide.

SAFETY ADVISORIES AND LABELS

Important warning notices , if any, are located on the back of the RG3000 about safety to people and equipment. Failure to observe these rules and similar danger, caution, or warning notices can result in serious personal injury, service inter ruption, and equipment damage.

SYMBOLS

REPAIRS

If you find the unit in need of repa ir, contact your network service provider for rep air or r eplacement. WARNING! Disconnect unit before servicing.

Symbol Meaning

Indicates “See instructions”.

Indicates “Double Insulation”.

Indicates “Use only with the cart, stand, bracket, tripod, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over”.

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INTRODUCTION

Beneath the compact exterior of the RG3000 is a powerful media delivery system. The RG3000 is a single stream, VDSL settop capabl e of deliver ing HD ( High Defini tion) tele vision servi ces

. The RG3000 provides high performance digital video and audio channe ls to the home (these services can include basic and premium video programming, Impulse Pay Per View, and music channels). Some units deliver sophi sticated telepho ny services such as Caller ID and Message Waiting display.

ABOUT THIS MANUAL

The information in this manual is applicable to the RG3000C or RG3000V versions of the Residential Gateway RG3000. The term xDSL is a generic term, used in this manual to refer to VDSL technology.

ETTING STARTED on page 9 contains the information you use most frequently and helps you understand how

the RG3000 works after your NSP (network service provider) has connected and programmed its functions. It also describes how to use the RG3000 remote control to access and control the basic features of the RG3000.

DVANCED USE on page 17 provides more technical information about the RG3000 and gi ves in struc tions abo ut

how to set up and program your system. C

ONFIGURATION EXAMPLES on page 29 illustrates possible component wiring configurations of the RG in your

system to aid you if you want to move your equipment or connect additional equipment such as an entertainment center or a new VCR.

ONNECTING YOUR PC TO THE INTERNET on page 31 briefly explains connecting your PC to the Internet. Illustra-

tions show configurations for setting up a LAN (local area network) in your home. T

ROUBLESHOOTING on page 37 provides help for problem resolution.

1. To take advantage of Component video (HDTV) service, the RG3000 must be connected to a High Definition television and be receiving high definition broadcast.

RG3000

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WHAT YOUR NETWORK SERVICE PROVIDER DOES

The NSP (network service provider) is the comp any that installs your telephone service. During the initial installation your NSP does the following:

• Installs the RG3000 and connects it to your home entertainment system.

• Sets all features and services to which you have subscribed.

• Ensures that the remote control used with your RG3 000 is the correct model.

• Installs the batteries in your remote control.

• Programs your remote control to operate your TV.

• Writes the remote control ID in the space provided (see form below).

ABOUT RF CHANNELS

Your NSP sets your TV to operat e on a specif ic RF channel. This setting allows you to receive video and audio broadcast services.

Programming the TV to an RF channel is similar to setting a TV to a specific channel, such as channel 3, in order to view movies played on yo ur VCR. After the RF channel has been set, it is recommended t hat you do not change it, as you will no longer be able to receiv e programming unless you retune you r TV to a new RF channel.

Once your TV is tuned to the specified RF channel, the RG3000 and your remote allow you to surf through the channel line-up and tune to any program from any TV viewing location. The table below shows the association between the TV outputs and the RF channel.

WRITE YOUR REMOTE CONTROL AND OTHER IDS HERE

You may wish to label your remote control so you can easily identify it. Ask your service provider for labels if they have not already been provided for you.

OUTPUT Ports RF Channel

NETWORK IN/TV OUT and/or TV OUT 3 or 4

Write your remote control ID here: Write your TV code here: Write your Gateway ID here:

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GETTING STARTED

This section contains basic inf ormation needed to get you st arted usi ng your new RG3000 right away. This information is covered in the following subsections:

• “Using Your RG3000” on page 9

• “Using Your Remote Control” on page 11

• “Changing Channels” on page 12

• “Controlling TV Volume” on page 12

• “Setting Up Channel Order and Your Favorite Channel List” on page 12

• “Caller ID/Message Waiting” on page 13

• “Using Pay-Per-View” on page 14

• “Access Parental Control” on page 14

• ”Recording Your Favorite Programs” on page 15

• ”Cancelling Your Recording” on page 16

• ”Programming Your VCR Code (Optional)” on page 16

• “SRC-300A Remote Control Keys” on page 11

USING YOUR RG3000

The figure below shows the buttons you need to be familiar with when using the RG3000. See the fol lowing table for descripti ons of their functions.

The following table describes the buttons on the front of the RG3000.

Button Name Button function

Cursor Up Moves the cursor up, one position at a time, within the current application. Cursor Left Moves the cursor left, one position at a time, within the current application. Select Selects the current item. Cursor Down Moves the cursor down, one position at a time, within the current application. Cursor Right Moves the cursor right, one position at a time, within the current application.

Cursor Up

Cursor Left

Select

Cursor Down

Cursor Right

Power

Guide

Info

Channel Up

Channel Down

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The following table describes the LEDs on the front of the RG3000.

AC OUTLET

The RG3000 has an AC outlet on the rear of the unit. Other devices can be plugged in to this outlet. The outl et is on when the RG3000 is powered up. If you find that the outlet is off when the RG3000 is on, any press on the remote control turns the AC outlet back on.

Power ■ Exits any active application.

■ Initiates power of f seq ue nce (ei ther sho ws m essa ge/tim e disp lay or powe r of f ch ann el depe nding on loc al

settings).

■ Toggles Power LED and the AC outlet (turns both LED and AC outlet on and off).

■ Reboots (restarts) the RG3000 if pressed and held for 5 seconds or more.

Menu Displays the Gateway Menu. Info Displays information about the currently selected channel. Guide Displays the program guide. Channel Up Increases the channel number. Channel Down Decreases the channel number.

RG3000 LED LED Function

Messages LED

A lit LED indicates one or more voice mail messages are present. When the LED is off, there are no voice messages present.

Power (On) LED

Lit when the AC outlet is switched on. Blinks off and on during the startup process.

Remote LED Briefly lit when a remote control key is pressed (using the remote tuned to the first stream or primar y TV). Indicates that

remote keystroke activity is being seen by the settop.

Clock Display (4-character display)

■ Under normal operation, this display sh ow s the cu rrent time.

■ When the user changes channel s, th is disp lay will di splay the chan nel sele cted for a few se co nds, and then return

to presenting the current time.

■ Hardware Signoff - If the xDSL conn ection is lo st or broken, the two characters on the left display a ci rcling p attern,

the two on the right will not be lit.

■ Software Signoff - If the xD SL c on nec ti on i s e stablished but the syste m i s unable to establish software signon, the

two characters on the left display a circling pattern and the two characters on the right display a similar pattern.

Button Name Button function

Messages LED

Remote LED

On LED

Clock Display

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USING YOUR REMOTE CONTROL

The model SRC-300A remote control is to be used with the RG3000. The remote control allows you to control TV viewing from anywhere in your home. Your NSP (or yourself) can program it to operate your TV as well as your RG3000. The remote control operates by sending IR (infrared) signals to the RG3000. Your Network Service Provider programs your remote to operate in your home.

Your remote control requires a direct line-of-sight to function. In other words, you need to point the remote directly at the TV or the RG3000. Keys and functions are described in the following.

SRC-300A REMOTE CONTROL KEYS

A. LED: Light s when any button on the remote is pressed. Also, when pressed

and held starts programming sequences. B. Exit: Exits the current function. C. Directionals: Move cursor in program guide and menus. D. Info: Displays current channel and program guide and menus. E. Day back: Moves program guide back 24 hours. F. Fav: Scans through favorite channels. G. Vol: Adjusts TV volume. H. Last: Tunes to last channel. I. Call ID: Opens caller ID screen. J. Home*: Displays web browser, if provided. K. Number pad: Selects channels. L. Mute: Mutes and unmutes TV sound. M. Power: Powers TV on/off and tunes to default channel. N. A, B, C, D and Text*: Reserved for Teletext functions. O. Page up and down: Pages up and down in program guide and menus. P. Select: Selects highlighted option. Q. Day forward: Moves program guide forward 24 hours. R. Play*, Record, Pause*, and Stop*: Video on demand controls. S. Ch. Changes program channel. T. Guide: Displays interactive program guide. U. PPV: Displays pay per view menu. V. VOD*: Launches VOD (video on demand) menu, if provided. W. Menu: Displays main menu. X. Back*: In the browser, moves back to the previous screen.

* Key not present on simplified remotes.

ACTIVATING THE RG3000

The RG3000 doesn’t have an on/off but ton. However , if your NSP has activated the “One Touch Power” option, the RG3000 can be put into a power saving mode when you use the POWER button on the remote to turn the TV off. It is reactivated when the TV is turned on using the same button.

VOD

Call ID

Fav

Last

Mute Back

F G

D E

I J

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CHANGING CHANNELS

To change the channel using the remote control buttons do one of the following:

• Press up or down on the channel key (labeled CHAN or Ch).

• Enter the channel number on the number key pad and press Select.

• Enter the channel number on the number key pad and wait 5 seconds; the RG3000 tunes to the channel

entered.

To change the channel using the RG3000 front panel buttons:

• Press the up or down key on the front panel.

CONTROLLING TV VOLUME

To raise or lower the volume on your TV using your remote control, press up or down on the VOL key.

TO MUTE OR UNMUTE THE TV VOLUME USING YOUR REMOTE CONTROL

1. Press the MUTE key on the remote to mute your TV.

2. Press it again to unmute the TV.

SETTING UP CHANNEL ORDER AND YOUR FAVORITE CHANNEL LIST

You can use the remote control to select what channels will appear in your guide, set up your TV channel order or create a list of your favo rite channels. Onc e your favorite c hannel list is set up, it can be acces sed by pressing the F AV button on your remote control.

TO SELECT CHANNEL LIST

1. Press the MENU key on your remote control

The Main Menu screen of your interactive program guide is displayed.

2. Use the down (directional) key to highlight “Setup The Channels.”

3. Press SELECT.

An options screen is displayed.

4. Use the down (directional) key to highlight “Select Channels.”

5. Press SELECT.

6. Follow the instructions on the screen using your remo te control buttons.

7. When you have completed your selection, press EXIT to retur n to the previous screen.

TO ARRANGE THE CHANNEL ORDER

1. Press MENU.

The Main Menu screen of your interactive program guide is displayed.

2. Use the up or down (directional) key to highlight “Setup The Channel s.”

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3. Press SELECT.

An options screen is displayed.

4. Use the down (directional) key to highlight “Change Channel Order.”

5. Press SELECT.

6. Follow the instructions in the interactive program guide.

7. When you have completed your selection, press EXIT to retur n to the previous screen.

TO CREATE A FAVORITE CHANNEL LIST

1. Press MENU.

The Main Menu screen of your interactive program guide is displayed.

2. Use the down (directional) key to highlight “Setup The Channels.”

3. Press SELECT.

An options screen is displayed.

4. Use the down (directional) key to highlight “Favorite Channels.”

5. Press SELECT.

6. Follow the instructions in the interactive program guide to select your favorite channels.

7. When you have completed your selection, press EXIT to retur n to the previous screen.

User Tip: Selecting channels to be inclu ded in the Favor ite Channe l Li st can als o be per formed i n Pay-Per- V iew

and when in the program guide menu. Now, whenever you access the p rogram guide or press the FAV key on your remote control, the channels will be

listed in the order you selected.

REPLACING REMOTE CONTROL BATTERIES

1. Remove the battery compartment cov er by holding the remote cont rol with it s back facing you, the n pressing

the battery cover at the thumb depression and sliding it off.

2. Install two 1.5V AA alkaline bat teries, aligning positive and negative terminals according to the diagrams in

the battery compartment.

3. Replace the remote control battery cover, snapping it into place.

4. Press the Power button on the remote control.

CALLER ID/MESSAGE WAITING

Note: The model RG3000C supports Caller ID. The model RG3000V does not support Caller ID.

If you have subscribed to Caller ID, Voice Mail or Call Waiting services with your NSP, these capabilities are enabled as soon as the RG3000 is connected to the network.

When an incoming call arrives, the message LED on the front of the RG3000 is illuminated and caller ID information appears in the upper left-hand corner of each of the TVs that is caller-ID enabled.

The information may include some or all of the following, depending on the services available in your area.

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• The caller’s name

• The caller’s number You may also receive messages indicating the following conditions.

• The caller is out of the area

• The caller ID information is unavailabl e Some of the caller information received is marked as private. All caller ID information is added to the Call Log. The RG3000 main-

tains a log of the last 50 calls. Information that is unavailable appears in the Call Log as unavailable or private. The log includes:

• The caller’s name

• The caller’s number

• The date of the call

• The time of the call

TO VIEW THE CALL LOG

1. Press the CALL ID key on your remote control.

The Caller ID Log is displayed. New calls appear with an asterisk (*) and highlight ed text.

User Tip: Make changes to your Caller ID and Voice Mail setups by pressing the MENU button and then select-

ing “Telephone Services.”

2. Use the up or down (directional) keys to scroll through the list of calls in the Call Log. Or, use the PAGE UP

or PAGE DOWN buttons to scroll through pages of calls.

3. Press EXIT when you have finished.

USING PAY-PER-VIEW

The RG3000 allows you purchase and cancel Pay-Per-Vi ew programs and create passwords that control the ability to purchase programs.

1. Press the PPV key on your remote control.

The interactive pay-per-view program guide is displayed.

2. Use your remote control and follow the instructi ons in the interactive program guide.

ACCESS PARENTAL CONTROL

The RG3000 allows you to use parental discretion about the TV programs or movies you want your children viewing. This “pare ntal lock” is easily set up and removed using your remote control. You can control access by limiting access by channel, by rating and content, or by time.

1. Press MENU on your remote control.

Incoming call from: John Smith 555-1122

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The Main Menu screen is displayed.

2. Use the down (directional) key on your remote to highlight “Parental Control.”

3. Press SELECT.

An options menu is displayed. The options include:

• Parental Control Locks

• Setup Passwords

4. Highlight the action you want to perform.

5. Press SELECT.

6. Follow the instructions on your interactive program guide.

Important! I f you have forgott en your pa ssword and are unable to access p ay-p er- view or the pa rent al cont rols,

contact your NSP and have them reset your password.

CLOSED CAPTIONING

The RG3000 supports closed captioning cap abil ity. Refer to ”Closed Caption Display Settings” on page 26 or to your TV’s instructions for more information on how to use closed captioning.

RECORDING YOUR FAVORITE PROGRAMS

User Tip: When you are connecting your RG3000 to a VCR that has more than one AV input, be sure to plug into

the default, or primary input, which could be called AV-1 or L-1. Make sure that your NSP has connected the VCR to the RG3000. For examples of VCR co nnections See “Con-

nections” on page 30.

1. Turn on your VCR.

2. Load the tape you want to record on.

3. Press GUIDE on your remote control.

4. Highlight the channel you wish to record.

5. Press SELECT.

6. Start the record function on your VCR. (Consult your VCR user’s manual for the correct procedure.)

User Tip: If you don’t want call er ID or other messages to appear i n a program you are recording, turn the caller

ID feature off. See User Tip on page 14.

SETTING UP YOUR RG3000 TO START YOUR VCR (OPTIONAL)

Note: The IR Blaster (see illu strations on page 35 ) must be inst alle d and your VCR(s) must be programmed int o

the RG3000 by your NSP before the RG3000 can be programmed to record your favorite program. If the IR Blaster hasn’t been installed, contact your NSP. Not all NSPs support use of the IR Blaster.

To setup the RG3000:

1. Press GUIDE on your remote control.

2. Use the up or down key to highlight the program you wish to record.

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3. Press SELECT. An options menu is displayed.

4. Follow the interactive p rogram guide in struct ions to set up the ti mes to you want start and stop the r ecording .

User Tip: The record set up can be accessed from the Pay-Per-View menu so your pay-per-view selection can

be recorded at the time you choose. When your programming is complete, the following occurs.

• Your VCR begins recording.

• The record LED on the front panel of RG3000 turns on.

Note: You cannot change channels while the recording is in progress.

CANCELLING YOUR RECORDING

If you want to cancel a recording in progress:

1. Press SELECT on your remote control.

2. Use the right key to highlight “Cancel.”

3. Press SELECT. Your recording will be canceled.

PROGRAMMING YOUR VCR CODE (OPTIONAL)

Note: Not all NSPs support VCR codes.

1. Turn on VCR.

2. Put a recordable tape into the VCR.

3. Press Menu on the remote control.

The Main Menu is displayed.

4. Use the down (directional) key to highlight “Setup VCR.”

5. Press SELECT.

An options menu is displayed.

6. If you know your VCR brand and code, highlight “Quick VCR Setup.” See ”TV and VCR Codes” on page 39

for a list of compatible VCRs .

7. Press SELECT.

An interactive action menu is displayed.

8. Follow the instructions in the menu.

9. If you don’t know your VCR code, highlight “Complete VCR Setup.”

10. Press SELECT.

An interactive action menu is displayed.

11. Follow the instructions on the menu.

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ADVANCED USE

You will need the information in this section if you want to change the default settings that were set up by your NSP or reprogram your remote control because it is not working correc tly.

Note: Your NSP programs your RG3000 and remote control when your system is first conn ected. The NSP also

programs the same Gateway ID (this is the ID of your RG3000) into your remote control. If there is more than one RG3000 in your home, your NSP programs the Gateway ID into each remote control that communicat es with a specific RG3000.

CHANGING OR PROGRAMMING SETTINGS

By using the remote control, the RG3000 f ront-p anel buttons , and on-screen menus, you can perf orm the foll owing tasks.

DETERMINE THE REMOTE CONTROL OPERATING MODE

1. Press the LED key for three seconds until the LED flashes.

2. Press the INFO key. The LED stops blinking at this point and stays on solid.

3. Press and release the D key. When the D key is released, the LED immediately turn s off.

4. Watch the LED.

The Operating Mode is indicated by a blink sequence. A short burst of flickering blinks indicates a '0' (SRC200 Compatibility Mode) while a single bl ink indicates a '1' (SRC-300A Native Mode.) There is a 1-second pause before the LED turns on.

Once the LED sequence has completed, the SRC-300A returns to normal mode operation.

SET THE REMOTE CONTROL OPERATING MODE

The SRC-300A remote control operates older RG models as wel l as newer models. To allow for this, the remote can be set to operate in either SRC-200 Compatibili ty Mode (to operate like the older remote control) or SRC300A Native Mode. When in SRC-200 Compatibility Mode, the SRC-300A transmits IR messages that use the same format as the older SRC-200 remote control (messages are 16-bi t s in length.) When in SRC-300A Native Mode, the SRC-300A transmits IR messages using the 18-bit message format. The default operating mode is SRC-200 Compatibility mode.

To program the operating mode:

■ Determine the remote control Operating Mode

■ Set the remote control Operating Mode

■ Determine the Gateway ID

■ Set the Gateway ID

■ Determine the Remote Control ID

■ Set the Remote Control ID

■ Program TV Code

■ Verify the TV RF channel

■ Set the Display Langua ge

■ Set up Secondary Audio

■ Set the EADS (Emergency Alert Device Support) display

■ Set the Aspect Ratio

■ Set the HD (high definition) resolution settings

■ Set Closed Caption options

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1. Press and hold the LED key until it starts to blink.

If an invalid code is entered or a 20 second lapse in button presses occurs, the LED will turn off and the remote control will return to normal operat ion. You will need to begin the procedure from step 1.

2. Press the REC key. The LED stops blinking and st ays solid.

3. Press and release the D key.

The LED temporarily turns off. Releasing the key causes the LED to light up again.

4. Press 0 to select SRC-200 compatibility mode or 1 to select SRC-300A native mode.

The new Operating Mode is then stored in the device.

Important! If the Operating Mode had been 1 (SRC-300A Native Mode) and is now set to zero (SRC-200 Com-

patibility Mode), t hen the Gateway ID is reset to zero and also stored in the device. Once changes have been made, the remote control resumes normal operation. If the value entered was not

valid (a keypress other than 0 or 1,) the LED indicates the error by turning off immediately and the remote returns to normal operation. (All values in the device remain unchanged.)

DETERMINING THE GATEWAY ID

Check, ”Write Your Remote Control and Other IDs Here” on page 8. Your NSP may have already recorded the Gateway’s ID on this page or on the back of the remote. If the ID has not been recorded, perform the following steps.

1. Press the MENU button on the front panel of the RG3000. (S ee “Using Your RG3000” on page 9 for an illus-

tration and description of this button and other buttons on the RG3000s.) The Gateway Menu screen will be displayed on your TV.

2. Use the down key on your remote control to move down to Remote Control Setup.

3. Press SELECT on your RG3000 or your remote control.

Gateway Menu

SEP 3 3:22 PM

Use and , then press SELECT

Use EXIT to return to program viewing



TV Setup

Remote Control Setup

Exit

Page 19

The Remote Control Setup screen will be displayed.

4. Press PPV on your remote control.

The screen lists the ID for the remote and shows the Gatewa y ID.

If the Gateway ID programmed into your remote control does not match the Gateway ID of t he RG3000, the system prompts you to reset the Gateway ID.

For future reference, write down the Gateway ID number displayed i n ”Write Your Remote Control and Other

IDs Here” on page 8.

5. Press EXIT twice on your remote to exit the Remote Control Setup and Gateway Menus.

SETTING THE GATEWAY ID

1. Press the LED key and hold it down until the LED flashes rapidly.

2. Press the REC key. The LED stops blinking at this point and stays on solid.

3. Press the B key. The remote is now in programming mode. You can set the GATEWAY ID.

4. Enter the 3-digit code assigned to your RG3000. The valid range is 004 - 999 for SRC-300As in native

mode. For SRC-300As in SRC-200 Compatibi lity mode, the range is 004 - 255. Enter a number with 3-digi ts, even if it contains leading zeroes. Examples of valid values are: 009, 012, 354, or 988.

If you entered the Gateway ID correctly, the LED blinks several times. If the value was not entered successfully, the LED goes off and the remote control returns to normal operation. Repeat the step s above to try again. See ”Determining the Gateway ID” on page 18 to verify the Gateway ID.

Remote Cont rol Setup

NLCRGW

Press Source or PPV button on Remote now

Press EXIT to return to the main menu.

Remote Cont rol Setup

NLCRGW

Press Source or PPV button on Remote now

Remote ID for this Remote is:

The Gateway ID is set to:

This remote is set to Control TV: 1 (Ch 3)

000

Press EXIT to return to the main menu.

Page 20

DETERMINING THE REMOTE CONTROL ID

1. Press the LED key for 3 seconds until the LED flashes.

2. Press the INFO key. The LED stops blinking at this point and stays on solid.

3. Press the A key and watch the LED.

Following are the sequences of flashing that indicate how your remote control ID is programmed.

• A short burst of flickering indicat e s a 0 (zero). A number of longer, steady blinks indicates a non-zero digit. A zero is the only valid value for use with an RG3000.

• After blinking, the remot e returns to normal operation.

SETTING THE REMOTE CONTROL ID

Your NSP uses the following table when programming your remote control ID to work with each TV in your household.

To program the remote control ID:

1. Press the LED key and hold it down until the LED flashes rapidly.

2. Press the REC key. The LED stops blinking at this point and stays on solid.

3. Press the A key. The remote is now in programming mode.

4. Enter the single-digit remote control ID from the table above.

Note: Valid single-digit codes are 0, and 1.

If you entered an invalid seq uence o r a 20-s econd l ap se i n button pres ses o ccurs, the LED turns o f f and t he remote control returns to st andard operation.

If you correctly entered the single-digi t code, the LED flashes on and off and then remains off.

PROGRAMMING THE TV CODE

Your Network Service Provider programs your remote control to work wi th your TV by way of a TV co de. The TV Code is a specific code for each brand and model of TV. When a TV code is set, the remote control is ready to operate the TV. The TV codes can be programmed manually, or they can be scanned. Each of the methods is described below.

Number of flashes Remote Control ID Mode

Rapid flickering (indiactes zero)

For TV in the same room as your RG3000

a. The RG3000 can only be used with the SRC-300A in IR mode and does not support UHF mode.

IR (Infra Red)

Remote Control ID Operates TV Mode

0 Local TV--TV in same room as RG. Remote is set to operate in IR mode.

a. The RG3000 can only be used with the SRC-300A in IR mode and does not support UHF mode.

Page 21

Follow the steps below t o program the T V code when you already know the three-digit code. (For a list of codes, see ”TV and VCR Codes” on page 39.)

1. Press the LED key and hold it down until the LED flashes rapidly.

2. Press the REC key. The LED stops blinking at this point and stays on solid.

3. Press and release the C key. The remote is now in programming mode.

4. Enter the three-digit code that corresponds to the brand name of the TV. See “TV Codes - SRC 300” on

page 39.

If the code is valid, the LED will flash on and off three times and then remain off. If an invalid code is entered or a 20 second lapse in button presses occurs, the LED will turn off and the

remote control will return to normal operat ion. You will need to repeat the above procedure to program the TV code.

PROGRAMMING THE TV CODE USING CODE SEARCH METHOD

To program a TV code by using the search or scan method:

1. Press the LED key and hold it down until the LED flashes rapidly.

2. Press the REC key. The LED stops blinking at this point and stays on solid.

3. Press and release the POWER key. The remote is now in TV code scan programming mode.

4. Press the up key to scan through all TV codes. When you reach the correct TV code, the TV will automati-

cally turn on, or off if it was previously on. Note that the LED will flash rapidly once you have scanned through all the codes, and then it will continue to go through the codes again in a continuous wrap.

5. Press the SELECT button to store the TV code. The LED flashes rapidly, then stops, indicating that the TV

code has been stored.

6. If you press the up key too rapidly, you may pass the TV code before the time the TV turns on or off. If you

are not sure you are storing the correct TV code, press the down

key slowly t o cycle back through codes t hat

have been previously scanned.

7. When the TV turns off, or on if it was previously off, press SELECT at that point to store the TV code.

VERIFYING THE TV CODES

To playback the TV code:

1. Press the LED key and hold it down until the LED flashes rapidly.

2. Press the INFO key. The LED stops blinking at this point and stays on solid.

3. Press and release the C key. The remote is now in playback mode.

4. Observe the LED. The TV code will be indicated by a blink sequence for each number. See example below.

For example, code 130 would show as the following: <pause> <long blink> <off> (represents 1)

<pause> <long blink> <long blink> <long blink><off> (represents 3) <pause> <short burst of flickering blinks> <off> (represents 0)

Page 22

VERIFYING AND SETTING OTHER FEATURES

The TV Setup menu allows you to read and set the TV RF settings, as well as set Secondary Audio, Display Language, the EADS display, TV aspect ratio, and closed captioning options. Access these from the TV Setup Menu.

ACCESSING THE TV SETUP MENU

To access TV Setup Menu:

1. Press the MENU button on the front panel of the RG3000.

The Gateway Menu is displayed on your TV screen.

2. Use the down or up key on the RG3000 or the remote to highlight TV Setup.

3. Press the SELECT button on the RG3000 or the remote control.

The TV Setup menu is displayed on your TV screen.

Note: The [Position Graphics Display] option is unused.

VERIFYING THE TV (RF) SETTING

1. Press the MENU button on the RG3000 front panel. The Gateway Menu is displayed.

Gateway Menu

SEP 3 3:22 PM

Use and , then press SELECT

Use EXIT to return to program vi ewing



TV Setup

Remote Control Setup

Exit

TV Setup Menu

SEP 3 3:22 PM

Use  and , then press SELECT Use EXIT to return to program viewing

TV1

Closed Captioning

Position Graphics Display

Exit

Page 23

2. Use the down or up key on the RG3000 or the remote control to scroll to TV Setup.

3. Press SELECT. The TV Setup Menu will be displayed on your TV.

4. Use the down or up key on the remote control to highlight “TV1.”

5. Press SELECT.

The Setup 1 menu will be displayed. The selected RF setting is displayed, in th is case channel 3 has been selected.

Note: Your Network Service Provider sets up the initial RF channel setting and your TV to provide pr ogram

channels by programming the output t o a speci fic RF channel . If you need to chan ge the RF c hannel set tings, it is recommended that you call your NSP to do this for you.

6. Press the EXIT button twice to exit back to the program screen.

SECONDARY AUDIO: SPECIFYING A PREFERRED LANGUAGE

Secondary audio allows you to select a preferred language for each TV. Your NSP may deliver up to four audio p rogr ams with each video program. Your NSP may specify, for example,

English as the first l anguage, Spanish as the second, French as the thir d and so on. If the pre fer red langu age i s available, the alternate language audio track will be transmitted with the video program.

If a selected language is not provi ded o n a p art icul ar channel , the RG3 000 defaul t s t o the pr imary l anguage provided with the program. For example, if you are watching a Spanish-only channel, Spanish audio is played regardless of the Secondary Audio Display option.

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “TV1.”

5. Press SELECT.

The Setup TV# menu is displayed.

6. Use the up or down key on your RG3000 or remote control to highlight Secondary Audio.

7. Use the left and ri ght keys to cycl e throu gh t he alter nate l anguages until the l anguage you want i s displayed .

Setup 1

SEP 3 3:22 PM

TV (RF) Channel

Use EXIT to return to previous menu

Use

and  to change value

Secondary Audio Display Language

Emergency Alert Device Support

3 Spanish English OFF

16:9

Use  and To select item.

DVI/YPbPr Output 4:3 Override

1080i OFF

Page 24

8. Press the EXIT button twice to return to the program screen.

DISPLAY LANGUAGE

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “TV1.”

5. Press SELECT.

The Setup menu is displayed.

6. Use the up or down key on your RG3000 or remote control to highlight Display Language.

7. Press the right key to highlight the default language.

8. Continue to press the right key in the language field until the language you want appears. Available lan-

guages are English, Spanish (Espanol), and French (Francais).

9. When you have selected the preferred language, press EXIT to re turn to the Main Menu screen.

EADS (EMERGENCY ALERT DEVICE SUPPORT)

Your NSP enables the EADS (Emergency Alert Device Support) when service is estab lished. If you would like to disable or change the EADS settings, use the following directions:

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “TV1.”

5. Press SELECT.

The Setup menu appears on your TV screen.

6. Use the up and down keys to highlight Emergency Alert Device Support.

7. Press the right or left keys to enable/ disable Emergency Alert Device Support.

8. Press EXIT to return to the previous menu.

If Emergency Alert Device Support is enabled, the following occurs for all EAS (Emergency Alert System) broadcasts:

• You hear a two-tone attention signal during Emergency Alert broadcasts.

• The RG3000 automatically tunes your TV to the channel that is broadcasting the EAS message.

Page 25

• The emergency message appears at the top of your TV screen.

If EADS is not enabled, one of the following occurs, depending on the type of EAS broadcast:

• You hear a two-tone attention signal.

• A pop-up message appears on your TV screen to advise you of what type of emergency has occurred and the channel you should tune for more information.

• The RG3000 automatically tunes your TV to the channel that is broadcasting the EAS message.

Note: For national and required monthly testing alerts, the RG3000 automatically tunes the TV to the EADS

channel.

ASPECT RATIO

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “TV1.”

5. Press SELECT.

The Setup menu is displayed.

6. Use the up or down key on your RG3000 or remote control to highlight “TV.”

7. Press the right key to highlight the setting.

8. Continue to press the right key in the field until the setting you want appears.

A FLASH FLOOD WARNING HAS BEE

Flash Flood Warning

Tune to Channel 6 for information

Page 26

The default setting is 16:9. Other choi ces include 4: 3 pan/ scan and 4:3 lett erbox. Try out different settings to see which you prefer.

9. When you have completed your selection, press EXIT to return to the Main Menu screen.

HD COMPONENT OUTPUT RESOLUTION

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “TV1.”

5. Press SELECT.

The Setup menu is displayed.

6. Use the up or down key on your RG3000 or remote control to highlight “DVI/YPbPr Output.”

7. Press the right key to highlight the setting.

8. Continue to press the right key in the field until the setting you want appears.

The default setting is 1080i. Other choices include 720p (720 progressive) and 480p (480 progressive). Try out different settings to see which you prefer.

9. When you have completed your selection, press EXIT to return to the Main Menu screen.

HD COMPONENT OUTPUT 4:3 OVERRIDE

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “TV1.”

5. Press SELECT.

The Setup menu is displayed.

6. Use the up or down key on your RG3000 or remote control to highlight “4:3 Override.”

7. Press the right key to highlight the setting.

8. Continue to press the right key in the field until the setting you want appears.

The default setting is “Of f .” You may also choose 480p (uses 480p outp ut resol ution f or 4:3 c ontent). Try out different setti ngs to see which you prefer .

Note: You might notice a momentary loss of vid eo signal. This loss is due to the TV t uning to th e new r esolut ion .

9. When you have completed your selection, press EXIT to return to the Main Menu screen.

CLOSED CAPTION DISPLAY SETTINGS

1. Press the MENU button on the RG3000.

The Gateway Menu is displayed.

Page 27

2. Use the up and down keys to highlight the TV Setup option.

3. Press SELECT.

The TV Setup menu is displayed.

4. Use the up and down keys to highlight “Closed Caption.”

5. Press SELECT.

The Closed Caption menu is displayed.

6. Use the up or down key on your RG3000 or remote control to highlight the item you want to change.

7. Press the right key to highlight the setting.

8. Continue to press the right key in the field until the setting you want appears.

Try out different settings to see which you prefer. Settings are listed in the table below.

9. When you have completed your selection, press EXIT to return to the Main Menu screen.

Option Settings

Closed Caption Status

■ Disabled - closed captioning is off

■ Enabled - closed captioning is on.

Service Selection

■ Primary Language - Captions in the predominate language of the region

■ Secondary Language - Captions in the secondary language of the region (if available)

■ Language 3 - Additional language service defined by system operator

■ Language 4 - Additional language service defined by system operator

■ Language 5 - Additional language service defined by system operator

■ Language 6 - Additional language service defined by system operator

Restore Defaults

■ Yes - Restore closed captioning configuration defaults

■ No - Retain user preferences

Pen Size

■ Auto - Uses the caption author’s recommendation

■ Small

■ Standard

■ Large

Font Style

■ Auto - Uses the caption author’s recommendation

■ Default

■ Mono serif

■ Proportion serif

■ Mono no serif

■ Proportion no serif

■ Casual

■ Cursive

■ Small

Setup 1

SEP 18 1:42 PM

Closed Caption Status

Use EXIT to return to previous menu

Use

and  to change value

Service Selection Restore Defaults

Pen Size

Enabled Primary Language No Auto

Font Style

Auto

Use  and To select item.

Foreground Color Foreground Opacity

Auto Auto

Background Color

Auto Background Opacity Edge Type

Auto

Page 28

Foreground Color ■ Auto - Uses the caption author’s recommendation

■ White

■ Black

■ Red

■ Green

■ Blue

■ Yellow

■ Magenta

■ Cyan

Foreground Opacity

■ Auto - Uses the caption author’s recommendation

■ Solid

■ Flashing

■ Translucent

■ Transparent

Background Color (same options as Foreground Color) Background Opacity (same options as Foreground Opacity) Edge Type

■ Auto - Uses the caption author’s recommendation

■ None

■ Raised

■ Depressed

■ Uniform

■ Left drop shadow

■ Right drop shadow

Option Settings

Page 29

CONFIGURATION EXAMPLES

Your Network Service Provider installs the RG3000 and connects all your electron ic devices to the RG3000. However, you may need the information in this section if you ever want to do any of the following:

• Move existing devices to a different location

• Add new devices to your system

• Reconfigure existing connections

Note: The RG3000 should be located in the same area as your TV and home entertainment system.

When you rearrange your equipment, be sure to unplug and plug in your equipment in the following order:

1. Unplug all electronic devices, including the TV, VCR, and RG3000.

2. Disconnect all cables between your electronic devices.

3. Make your planned changes.

4. Reconnect the cables between these devices.

User Tip: When you are plugging your RG3000 in to a VCR that has more than one AV input, be sure to plug

your RG3000 into the default, or primary input, which could be called AV-1 or L-1. Consult your VCR user’s manual.

5. After you have connected the cables, first plug in the RG3000.

RG3000 back panel

1. ETHERNET (unused)

2. NETWORK IN

3. NETWORK IN/TV OUT

4. S-VIDEO

5. HDTV: Y, PB, and Pr

6. Audio L, R, and CVBS (composite video)

7. DIGITAL AUDIO (Dolby Digital or AC-3 on S/PDIF connector)

8. Telephone Line

9. IR BLASTER

10. AC Power

11. AC Outlet

1. Required connections for Component video (HDTV).

2. On model RG3000C only; not available on RG3000V.

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

34 75810

Page 30

CONNECTIONS

Basic HDTV Connections

TV OUT (VHF) to TV

S-Video

Video In

Audio L

Audio R

Control S

In Out

VHF/UHF

To Converter

AUX

Video In

Monitor

Out

Audio

Out

HD/DVD IN

Y Pb Pr

Audio

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

S-Video

Video In

Audio L

Audio R

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL LINE

Control S

In Out

VHF/UHF

To Converter

AUX

Video In

Monitor

Out

Audio

Out

HD/DVD IN

Page 31

VIDEO (composite)/AUDIO-L/AUDIO-R to TV

S-VIDEO/AUDIO-L/AUDIO-R to TV

S-Video

Video In

Audio L

Audio R

Control S

In Out

VHF/UHF

To Converter

AUX

Video In

Monitor

Out

Audio

Out

HD/DVD IN

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

S-Video

VHF/UHF

Video1

Video2

Video In

Audio L

Audio R

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~ 50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

Page 32

TV OUT (VHF) to VCR/TV

Composite VIDEO with AUDIO-L/AUDIO-R to VCR and TV

OUT TO TV

ANTENNA IN

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

S-Video

Video In Audio L Audio R

Control S

In Out

VHF/UHF

To Converter

AUX

Video In

Monitor

Out

Audio

Out

HD/DVD IN

Y Pb Pr

Audio

VCR

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

S-Video

VHF/UHF

Video1Video2

Video In

Audio L

Audio R

VIDEO OUT

VIDEO IN

AUDIO OUT

AUDIO IN

VCR

Page 33

S-VIDEO and AUDIO-L/AUDIO-R to audio receiver and TV

S-VIDEO/Digital Audio to audio receiver and TV

S-Video

VHF/UHF

Video1Video2

Video In

Audio L

Audio R

AUDIO IN

AUDIO OUT

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

audio receiver

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL LINE

S-Video

VHF/UHF

Video1 Video2

Video In

Audio L

Audio R

AUDIO IN

DIGITAL AUDIO IN

AUDIO OUT

audio receiver

Page 34

Basic home entertainment center

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~

50-60 Hz

3.0A MAX 120 V ~ 50-60 Hz

3.3A MAX

CVB

TEL LINE

SPEAKER OUT

AUDIO IN

AUDIO OUT

VIDEO IN

VIDEO OUT

AUDIO IN

AUDIO OUT

LRLR

S-Video

VHF/UHF

Video1 Video2

Video Out

Audio L Audio R

Video In

L R

VCR

audio receiver

left speaker

right speaker

Page 35

Advanced home entertainment center with Surround Sound (with Dolby Digital 5.1 capability)

IR Blaster connection and positioning

DIGITAL AUDIO IN

SURROUND AUDIO OUT

FRONT CENTER BACK

AUDIO OUT

S-Video

VHF/UHF

Video1 Video2

Video Out

Audio L Audio R

Video In

AUDIO IN

AUDIO OUT

VIDEO IN

VIDEO OUT

AUDIO IN

ETHERNETNETWORK

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER 120 V ~

50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

VCR

left front speaker

right rear speaker

left rear speaker

woofer

audio receiver

center speaker

right front speaker

ETHERNET NETWORK IN

NETWORK IN

TV OUT

S-VIDEO

AC-3

BLASTER

AUX POWER

120 V ~ 50-60 Hz

3.0A MAX

120 V ~

50-60 Hz

3.3A MAX

CVBS

TEL

LINE

VCR

IR Blaster

cable from IR Blaster port

IR Blaster

RG3000 front

Page 36

Page 37

TROUBLESHOOTING

POSSIBLE CAUSES AND SOLUTIONS

This section describes what to do if your syst em is not workin g corr ectly. Study the following t ables to find possi ble causes and solutions to the problem.

Problem Possible Cause Try This

Remote doesn’t work Dead batteries. Change the batteries in your remote according to the instructions on page 11.

Obstruction between the remote and the RG3000 or IR Transmitter.

Make sure that nothing is on or blocking a clear line of sight between the RG3000 and the remote.

Remote will not accept programming changes

Weak batteries. Replace batteries and reprogram.

Remote, in IR mode, will not operate

Weak or dead batteries. Replace batteries. Obstruction between the

remote and the TV.

Make sure that nothing is on or blocking a clear line of sight between the TV and the remote.

No sound MUTE is pressed on the

remote control.

Press MUTE on the remote to restore volume level.

TV code not programmed. Refer to “Programming the TV Code” on page 20.

No picture TV or RG3000 may not be

activated.

Refer to “Getting Started” on page 9.

Cable signal may not be reaching your home.

Make sure all cables are connected properly and that your TV is tuned to the correct RF channel. If th e baseban d video ou tput on the RG3000 is connec ted to the VIDEO IN input on the TV, make sure the TV is set to the correct video input.

VCR may be set incorrectly. Check to see how the VCR is connected to the RG3000. If the baseband

video output on the RG3000 is connected to the VCR, the VCR must be ON and programmed to VIDEO IN.

Make sure VCR/TV is set to TV. Make sure the TV is set to the correct TV or video input.

No picture Your RG3000 has recently

received a software download. Sometimes af ter a download the system fails to operate. You may need to restart your RG3000.

To restart your RG3000, press and hold down the power button on the front panel for 5 seconds.

Picture is distorted Coaxial cable is

disconnected or loose.

Reconnect or tighten the cable.

Blue or black TV screen No video supplied to TV. If VCR is connected using RCA jacks, VCR must be ON to provide picture. Snowy picture on all TVs VCR is on at this locat ion and

TV is on wrong channel.

Call your NSP to reset your RF channel.

TV is on wrong channel for Source.

Call your NSP to reset your RF channel.

Only one stereo speake r has sound

Audio connections are loose. Reconnect audio connections.

Check to make sure that no wires are frayed and no plugs are bent or broken.

No power Power cord is disconnected. Check to make sure that the RG3000 is plugged into a live electrical outlet.

Note: If the outlet is controlled by a wall switch, make sure the switch is on.

Page 38

CONTACTING YOUR NETWORK SERVICE PROVIDER FOR HELP

If you are unable to fix the problem yourself, cont act your NSP for assistance. Depending on the problem you are having, your NSP may ask for your RG3000’s model number. To find out what the model number is:

• Press the MENU button on the front panel of the RG3000. The GATEWAY menu appears.

• Select Remote Control Setup. The model number appears in the upper right-hand corner of the screen. For example, RG2BV30000.

Be sure that the remot e control you are using c ame with your RG3000. Using more t han one type of remote with the RG3000 does not work. Your NSP equips you with a remote control. For information about setting up and programming your system using the RG3000 remote control as well as setting up features such as Emergency Alert Services and Caller ID, see the second section of this manual, see “Advanced Use” on page 17.

VCR will not record VCR is on wrong channel. See “Changing Channels” on page12.

VCR is programmed incorrectly.

Refer to the VCR User’s Manual.

VCR is not connected properly.

See “Connections” on page 30.

VCR is connected with RCA jacks and is not in correct mode.

Place the VCR on the LINE input. This can be accomplished using the VCR menu or changing the VCR channel until the display on the VCR indicates LINE.

Safety tab on tape is broken. Use a new tape.

VCR will not play tapes TV on wrong channel for

playback or not using the correct input.

Tune TV to correct RF channel.

VCR is not connected properly.

See “Connections” on page 30.

Amber Network LED The Gateway is not ready for

use.

Unplug power connecti on on bac k of Gat ew ay then reco nne ct if light stays on more than 10 minutes.

Problem Possible Cause Try This

Page 39

TV AND VCR CODES

TV CODES - SRC 300

This section lists TV models that are compatible with the SRC-300A. If you do not find the TV code you need in the list, call your NSP.

TV and Codes

AOC: 005, 006, 019, 024, 032, 120, 140 Admiral: 003, 018, 041, 087, 125, 129,

187, 194, 210 Aiko: 024 Aiwa: 194, 251 Akai: 000, 005, 006, 032, 070, 072, 075,

107, 108, 120, 135, 139, 149 Alaron: 187 Amark: 032, 098, 120, 224 Amstrad: 033 Anam: 005, 009, 021, 032, 041, 120, 121,

183 Anam-National: 211 Archer: 032, 120 Audiovox: 024, 032, 041, 120, 130 Audio Dynamics: 238 BPL: 144 Bell & Howell: 018, 194 Broksonic: 005, 010, 027, 174, 176, 225,

226, 245 CXC: 041 Candle: 005, 006, 022, 025 Capehart: 019 Carver: 010, 027 Centurion: 005, 006, 194 Citizen: 005, 006, 010, 0 16, 01 8, 022 , 02 4,

025, 027, 098, 202, 224 Concerto: 005, 010, 027 Contec: 017, 041, 054, 181, 185, 227 Corando: 098, 224 Coronado: 098, 224 Craig: 021, 041 Crown: 041, 098, 224 Curtis-Mathes: 005, 006, 010, 016, 018,

027, 059, 098, 125, 131, 194, 202, 210, 224, 231, 251

Daewoo: 005, 010, 024, 027, 029, 030, 032, 098, 120, 130, 214, 215, 224, 247, 250, 252

Daytron: 006, 024, 098, 194, 224 DBX: 238 Denon: 052 Dimensia: 125 Dixi: 010, 027, 032, 120 Dumont: 001 Electrohome: 072, 098, 149, 224, 240 Emerson: 005, 017, 033, 035, 037, 038,

039, 041, 054, 098, 130, 132, 141, 143, 176, 181, 185, 187, 194, 203, 222, 223, 224, 225, 226, 227, 251, 252, 253

Envision: 006 Fisher: 042, 099, 194, 217 Fujitsu: 187 Funai: 024, 041, 132, 187, 251 Futuretech: 041 GE: 003, 005, 008, 009, 043, 087, 125,

130, 143, 147, 165, 182, 183, 206, 210, 211, 228, 231, 233, 248

Goldstar: 005, 006, 010, 027, 045, 098, 168, 194, 223, 224, 230, 238

Gradiente: 057, 060 Granada: 010, 027 Hallmark: 005 Harman Kardon: 238 Hinari: 010, 027, 187 Hitachi: 005, 017 , 018, 024, 0 48, 049 , 050,

051, 052, 053, 054, 055, 098, 116, 126, 142, 160, 185, 224, 231, 251

Infinity: 010, 027 JBL: 010, 027 JC Penney: 003, 005, 006, 014, 016, 043,

072, 087, 096, 098, 125, 131, 149, 165, 194, 202, 206, 210, 223, 224, 231, 238, 242

JVC: 057, 059, 060, 234, 235, 238 Jensen: 056 KEC: 041 KMC: 098, 224 KTV: 005, 006, 039, 041, 098, 224

TV and Codes

Kawasho: 061 Kenwood: 006, 235, 251 Kloss: 022, 110, 175 Konka: 236 LXI: 003, 005, 010, 027, 087, 125, 129,

131, 132, 194, 223, 251 Lloytron: 098, 224 Lodgenet: 018 Loewe: 010, 027 Logik: 018 Luxman: 005 MGA: 005, 006, 071, 072, 149, 187, 194,

240 MTC: 005, 006, 010, 016, 024, 027, 202,

251 Magnasonic: 010, 024, 027, 129, 131, 187 Magnavox: 000, 005, 006, 008, 010, 017,

024, 025, 027, 054, 067, 068, 098, 110, 132, 154, 167, 175, 187, 194, 216, 224, 231, 237, 251, 254

Majestic: 018 Marantz: 005, 006, 010, 027, 068, 072,

149, 237, 23 8 Marta: 223 Matsui: 010, 027, 032, 109, 120 Memorex: 005, 018, 032, 072, 120, 149,

187, 194, 219, 223, 242, 244, 248, 251 Midland: 001, 003, 087, 165 Mitsubishi: 005, 006, 017, 054, 070, 071,

072, 123, 129, 149, 187, 194, 239, 240 Multitech: 041, 251 NAD: 002, 005, 131, 166 NEC: 005, 006, 007, 183, 191, 194 National: 008, 010, 011, 012, 027, 146,

190, 211 Nikkai: 010, 027, 113, 131 Onwa: 041 Optimus: 012, 166, 194, 242 Optonica: 129 Orion: 010, 027, 037, 176, 212, 225, 226 Osume: 017, 054

TV and Codes

Page 40

Panasonic: 008, 009, 010, 011, 012, 127, 148, 165, 177, 183, 211, 218, 231, 241, 242

Philco: 005, 006, 010, 024, 025, 027, 052, 067, 068, 072, 098, 110, 149, 175, 176, 183, 216, 224, 237, 251

Philips: 005, 00 6, 0 10, 02 5, 027, 068, 098, 136, 137, 138, 150, 220, 216, 223, 224, 237, 251

Pioneer: 002, 008, 048, 051, 076, 131, 166, 235

Portland: 005, 024, 098, 224 Proscan: 005, 125, 147, 152, 210, 233 Proton: 005, 006, 013, 019, 098, 224 Pulsar: 001, 024, 248 Quasar: 008, 009, 012, 16 5, 183, 21 1 , 231,

242 RCA: 003, 005, 008, 014, 048, 063, 072,

078, 079, 080, 082, 084, 085, 086, 087, 125, 130, 147, 149, 160, 182, 183, 210, 231, 233, 251, 254

Radio Shack: 003, 005, 041, 072, 087, 098, 141, 149, 194, 224, 230, 242, 251

Realistic: 005, 006, 035, 041, 098, 141, 194, 222, 223, 224, 251

Runco: 001, 006, 243 SAA: 145 SSS: 005, 041 Saba: 051, 116, 142 Saisho: 032, 033, 109, 120 Sampo: 006, 019, 156, 194 Samsung: 005, 006, 010, 016, 027, 032,

098, 120, 155, 157, 167, 194, 202, 219, 221, 224, 229, 244, 246, 247

Sansui: 176, 225, 235, 251 Sanyo: 042, 089, 092, 109, 184, 194, 217,

219, 244 Scott: 005, 006, 037, 041, 093, 098, 187,

194, 224, 247 Sears: 003, 005, 010, 016, 027, 042, 087,

096, 098, 099, 101, 102, 104, 125, 131, 132, 184, 187, 194, 202, 217, 223, 224, 251

Sharp: 017, 054, 098, 129, 141, 200, 224, 254

Signature: 010, 018, 027, 251 Sony: 000, 109, 180, 189, 232 Soundesign: 005, 025, 041, 187, 251 Spectricon: 032, 120 Starlite: 041

TV and Codes

Supra: 005, 022 Sylvania: 005, 006, 010, 024, 025, 027,

068, 098, 110, 132, 175, 194, 224, 237, 240, 251

Symphonic: 132, 179, 251 TIVO: 136, 137, 138 TMK: 005 Tandy: 098, 113, 129, 224, 251 Tatung: 009, 010, 027, 183, 211 Teac: 251 Technics: 008, 012, 165, 242 Techwood: 005, 165 Teknika: 005, 010, 016, 018, 022, 024,

025, 027, 041, 072, 098, 114, 149, 187, 202, 223, 224, 251

Telerent: 018, 098, 224 Teletech: 032, 120 Thomson: 051, 116, 142 Toshiba: 016, 017, 054, 096, 131, 194,

202, 240, 245, 247 Totevision: 098, 223, 224 Universal: 043, 206 Vector Research: 006, 238 Victor: 057, 060, 235 Video Concepts: 070, 238, 251 Vidtech: 005 Viking: 022 Wards: 000, 005, 006, 010, 018, 027, 043,

067, 068, 125, 141, 182, 187, 194, 206, 224, 251

Westinghouse: 037, 041, 130, 176, 194 Yamaha: 005, 006, 238, 251 Yorx: 006, 194 Zenith: 001, 018, 024, 178, 223, 225, 235,

248, 249, 251 Zonda: 032, 120

TV and Codes

Page 41

VCR CODES

This table lists t he VCR models and code numbers that are compatible with the IR Trans mitter . If you do not find the code you need in the list shown, call your NSP. Not all NSPs support use of the IR Blaster . These codes are exclusively for use with RGs equipped with an IR Transmitter.

VCR and Codes

Admiral: 048, 209 Adventura: 000 Aiko: 278 Aiwa: 307, 000, 037 Akai: 106, 053, 041, 061 America Action: 278 American High: 035 Asha: 240 Audiovox: 037 Beaumark: 240 Bell & Howell: 104 Broksonic: 121, 184, 002, 209, 211, 479 CCE: 072, 278 Calix: 037 Canon: 035 Capehart: 020 Carver: 081 Cineral: 278 Citizen: 278, 037 Colt: 072 Craig: 037, 072, 047, 240, 271 Curtis Mathes: 035, 041, 060, 162 Cybernex : 051, 240 Daewoo: 278, 561, 020, 045 Daytron: 020 Denon: 042 Dynatech: 000 Electrohome: 037 Electrophonic: 037 Emerex: 032 Emerson: 184, 002, 209, 278, 036, 121,

211, 208, 479, 561, 061, 088, 212, 000, 037, 043, 068

Fisher: 047, 104, 054, 066 Fuji: 033, 035

Funai: 000 GE: 035, 060, 048, 202, 240 Garrard: 000 Go Video: 432, 526, 232 GoldStar: 037, 038 Gradiente: 008, 000 Grundig: 195 Harley Davidson: 000 Harman/Kardon: 038, 081 Harwood: 068, 072 Headquarter: 046 Hitachi: 042, 105, 000, 041 HI-Q: 047 Hughes Network Systems: 042 JVC: 067, 008, 041 Jensen: 041 KEC: 037, 278 KLH: 072 Kenwood: 041, 067, 038 Kodak: 035, 037 LXI: 037 Lloyd's 000, 208 Logik: 072 MEI: 035 MGA: 043, 061, 240 MGN Technology: 240 MTC: 000, 240 Magnasonic: 278 Magnavox: 035, 081, 000, 039, 149 Magnin: 240 Marantz: 081, 035 Marta: 037 Matsushita: 035, 162 Memorex: 104, 047, 000, 037, 048, 035,

046, 240, 307, 039, 209, 162 Minolta: 105, 042 Mitsubishi: 043, 173, 061, 048, 067 Motorola: 035, 048 Multitech: 000, 072 NAD: 058 NEC: 038, 040, 041, 067, 104 Nikko: 037 Nikon: 034

VCR and Codes

Noblex: 240 Olympus: 035 Optimus: 162, 048, 058, 037, 104, 432 Optonica: 062 Orion: 479, 002, 184, 209 Panasonic: 035, 162, 077, 225, 616 Penney: 035, 240, 037, 042, 038, 040, 054 Pentax: 042, 105 Philco: 035, 209, 479 Philips: 081, 035, 062 Pilot: 037 Pioneer: 058, 067 Portland: 020 Profitronic: 240 Proscan: 060, 202 Protec: 072 Pulsar: 039, 051 Quarter: 046 Quartz: 046 Quasar: 035, 162, 077 RCA: 060, 149, 202, 042, 105, 035, 048,

077, 106, 24 0 Radio Shack: 000 Radix: 037 Randex: 037 Realistic: 000, 104, 047, 048, 037, 035,

062, 046, 06 6 Ricoh: 034 Runco: 039 STS: 042 Samsung: 045, 051, 053, 240 Sanky: 039, 048 Sansui: 041, 479, 000, 067, 209, 271 Sanyo: 047, 046, 104, 240 Scott: 184, 211, 121, 043, 045, 210, 212 Sears: 054, 105, 037, 042, 000, 035, 046,

047, 066, 10 4 Semp: 045 Sharp: 048, 062 Shintom: 072 Shogun: 051, 240 Singer: 072 Sony: 033, 034, 032, 000, 035 Sylvania: 035, 081, 000, 043

VCR and Codes

Page 42

Note: The IR Transmitter is not

compatible with:

• Samsun VCR/TV model number CDX1342

• Philips VCR model number VRX364AT

Symphonic: 000 TMK: 036, 208, 240 Tatung: 041 Teac: 000, 041 Technics: 035, 162 Teknika: 000, 035, 037 Thomas: 000 Toshiba: 045, 210, 212, 043, 066, 366 Totevision: 037, 240 Unitech: 240 Vector: 045 Vector Research: 038, 040 Video Concepts: 040, 045, 061 Videosonic: 240 Wards: 035, 060, 062, 000, 047, 212, 240,

042, 048, 072, 081, 149 White Westinghouse: 278, 209 XR-1000: 072, 000, 035 Ya maha: 038 Zenith: 039, 000, 033, 034, 209, 479

VCR and Codes

Page 43

SPECIFICATIONS

Cabling Requirements

Power Requirements

Environmental

Dimensions and weight

CERTIFICATIONS

• GR-1089-CORE

• FCC Title 47 Part 15, Class B

• UL 60950-1

Input/Output Cable (connector)

ETHERNET

a. This port is disabled on model RG3000.

RJ-45, female NETWORK IN RJ-45, female NETWORK IN/TV OUT F-type coaxial, female S-VIDEO S-Video circular 4-position Mini-DIN, female Audio/Video:

•Y (green)

• Pb (blue) &

• Pr (red)

• AUDIO R (red)

• AUDIO L (white)

• CVBS (yellow) (composite video)

RCA, female

AC-3 (black) RJ-45 female optical TEL LINE

b. Not available on the RG300V.

RJ-11 jack, female/male IR Blaster 3.5 mm phone jack, female AC IN 1 polarized, 2-prong plug AC outlet 2-prong

Condition Power Consumption (watts)

normal operation <30 watts, 105-125VAC 60Hz

Operating Temperature Range Storage Temperature Range

Humidity Range

(non-condensing)

0 to 40°C -40°C to + 80°C 5% to 95%

Dimensions (L x W x H) 10.125 in. (25.73cm) x 14.75 in. (37.46cm) x 2.75 in. (6.95 cm) Weight 5.27 lbs (2.39 kilograms)

Page 44

• CSA C22.2 No. 60950-1-03

•CE

• ASTM D (mechanical shock and vibration standards)

FCC STATEMENT OF COMPLIANCE

This device complies with Part 15 of the FCC Rules. Oper ation is subj ect to the foll owing two condit ions: (1) thi s device may not cause harmful interference, and (2 ) this devi ce must accept any inte rference recei ved, includ ing interference that may cause undesired operation.

OTICE This equipment has been tested and found to comply with the limits for a Class B digital device, pursu-

ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a re sidential in stalla tion. This eq uipment generates, u ses and can radiate r adio frequency energy and, if not installed and used i n accordance with the instr uction manual, may cause harmfu l interference to rad io communications. However , th ere is no guarantee that interf erence will not occur i n a particular installati on. If this equipment does cause harmful i nte rferenc e to r adio or televi sion rece ption, which ca n be determined by tur ning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the antenna.

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV techni cian for help.

Page 45

INDEX

about this manual 7 Advanced Use 17 Aspect Ratio 25

batteries

remote control

buttons

remote control

RG3000 9 RG3000, front panel 9, 10

cable requirements 43 Certifications 43 changing channels 12

using the remote control 12 using the RG3000 buttons 12

channel list

select

channel order

favorite

setting up 12

Closed Caption display options 26 closed captioning 15 codes

TV (SRC-300A)

39–40

VCR 41–42

Controlling TV Volume 12

dimensions 43 Display Language 24

changing 24

down key, about 10

Emergency Alert Device Support 24–25 entertainment center 35

advanced, illustrated 35 basic, illustrated 34

FCC statement of compliance 44 front panel

buttons

Gateway ID 19

determining 18–19 setting 17, 19, 21

Gateway Menu, illustrated 18, 22 Getting Started 9

HD output override 26 HD output resolution 26

IDs

Gateway, determining

18–19

Important Safeguards 5 Introduction 7 IR, about 11

language alternatives 23–24

message waiting 13 mute TV volume 12

Network Access Provider

finding

Network Service Provider

Services

Override 4

3, HD

Parental Control 14 parental locks 14 pay-per-view

using

plugging in devices 29 power requirements 43 preface 5

recording your favorite programs 15 remote control 11

buttons (SRC-300A) 11 buttons, described 11 using 11

remote control ID

setting

remote control ID form 8 Remote Control ID menu, illustrated 19 Remote Control Setup menu, illustrated 19 replacing remote control batteries 13 Resolution, HD 26 RF channels, about 8 RF settings 23 RF settings, verifying 22–23 RG3000

using

Page 46

RG3000 buttons, illustrated 9 RG3000 front panel

Channel Down key, about

Channel Up key, about 10 Clock Display, about 10 Cursor buttons, about 9 Guide button, about 10 Info button, about 10 Menu button, about 10 Message LED, about 10 On LED, about 10 Power button, about 10 Power LED, about 10 Remote LED, about 10 Select button, about 9

Safety 6

advisories and labels 6

repairs 6 secondary audio 23 settings

changing

programming 17 Setup Menu, illustrated 23 Setup TV menu 22 Specifications 43 SRC-300A remote control

TV codes, list

39–40

Surround Sound, wiring illustrated 35

temperature

operating range

troubleshooting 37–38

blue or black screen 37

no picture 37

no power 37

no sound 37

picture distortion 37

remote control won’t change channels 37

replacing remote control batteries 13 snowy picture 37 VCR will not play tapes 38 VCR will not record 38

TV codes

obtaining, using the code search method

programming 20

SRC-300A, list 39–40 TV Setup Menu, illustrated 22 TV volume

controlling

TV/VCR/Audio Connections 30–35 TVs

closed captioning

programming 22

unmute TV volume 12 unplugging devices 29

VCR codes 41–42

programming 16 VCR, plugging into 29

VCR, using the RG3000 to start 15 video recording 15

wiring

advanced home entertainment center with Surround

Sound

basic home entertainment center 34

composite video with AUDIO-L/AUDIO-R and TV 32

HDTV 30

S-VIDEO and AUDIO-L/AUDIO-R to audio receiver and

S-VIDEO/AUDIO-L/AUDIO-R to TV 31

TV OUT to TV 30

TV OUT to VCR/TV 32

VIDEO/AUDIO-L/AUDIO-R to TV 31