Motorola RG2200 User Manual
Residential Gateway
User’s Guide (RG2200)
6085 State Farm Drive • Rohnert Park, CA 94928
MOTOROLA the Stylized M Logo and Next Level Communications are registered in the US Patent & Trademark Office.
NLevel3, NLevel3 -- The Unified Access Platform, the NLC logo and N3 Residential Gateway are trademarks of Next Level Communications in the United
States and other countries.
Other trademarks are the property of their respective owners. All other products or company names are used for identification purposes only and may be
trademarks of their respective owners.
The following Next Level Communications product is/products are listed below with its/their proper trademark symbol and appropriate noun, but will be
referred to by product name only throughout the rest of this document:
3
Residential Gateway™ device or N3 Residential Gateway™ 2200 device
•N
Copyright © 2004 by Motorola Inc. / Next Level Communications. All rights reserved. Computer programs referred to in this documentation contain
confidential and proprietary information of Motorola / Next Level Communications.
Information contained in this document is subject to change without notice. Motorola / Next Level Communications assumes no responsibility for any errors
that may appear in this document, nor liability for any damages arising out of the use of this document. No part of this document may be reproduced in any
form by electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from
Motorola / Next Level Communications.
March 2004.
Document Number 600-00244 B01
TABLE OF CONTENTS
IMPORTANT SAFEGUARDS.................. ...... ....... ...... ....... ...... ....... ...... ................ 5
Safety ...........................................................................................................7
Repairs .........................................................................................................7
INTRODUCTION ..................... ...... ....... ...... ....... ...... ....... ...... ............................. 9
About This Manual .....................................................................................10
What Your Network Service Provider Does ................................................11
Optional Gateway Features .......................................................................14
GETTING STARTED ....................................................................................... 15
Using Your RG2200 ...................................................................................16
Using Your Remote Control ........................................................................19
Caller ID/Message Waiting .........................................................................25
Using Pay-Per-View ...................................................................................27
Access Parental Control .............................................................................27
Recording Your Favorite Programs ............................................................28
Cancelling Your Recording .........................................................................30
Programming Your VCR Code (Optional) ..................................................30
Replacing Remote Control Batteries ..........................................................31
ADVANCED USE............................................................................................ 33
Changing or Programming Settings ...........................................................33
Determining the Gateway ID ......................................................................34
Setting the Gateway ID ..............................................................................37
Determining the Remote Control ID ...........................................................38
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Setting the Remote Control ID ...................................................................39
Determine the remote control Operating Mode (SRC-300 only) ................ 40
Set the remote control Operating Mode (SRC-300 only) ...........................41
Programming the TV Code ........................................................................42
Programming the TV Code Using Code Search Method ...........................43
Verifying the TV Codes ..............................................................................44
Verifying and Setting Other Features .........................................................45
Accessing the TV Setup Menu ...................................................................45
Verifying the TV (RF) Setting .....................................................................47
Secondary Audio: Specifying A Preferred Language .................................48
Display Language ......................................................................................49
EADS (Emergency Alert Device Support) ..................................................49
CONNECTING YOUR PC TO THE INTERNET..................................................... 53
Ethernet Connections .................................................................................53
CONFIGURATION EXAMPLES.......................................................................... 57
TV/VCR/Audio Connections .......................................................................59
TROUBLESHOOTING ...................................................................................... 69
C
ONTACTING YOUR NETWORK SERVICE PROVIDER FOR HELP....................... 72
TV
AND VCR CODES.................................................................................... 73
TV Codes - SRC 300 ............................. ...... ...... ..... ...... ...... .......................73
TV Codes - SRC-200 ................................... ...... ..... ...... .............................76
VCR Codes ................................................................................................78
SPECIFICATIONS........................................................................................... 81
Certifications ..............................................................................................82
FCC Statement of Compliance ...................................................................82
INDEX........................................................................................................... 85
4
IMPORTANT SAFEGUARDS
•READ INSTRUCTIONS – All the safety and operating instructions should be read before the product is operated.
ETAIN INSTRUCTIONS – The safety and operating instructions should be retained for future reference.
•R
•H
EED WARNINGS – All warnings on the product and in the operating instructions should be adhered to.
•C
LEANING – Do not use liquid or aerosol cleaners to dust this product. Use a cloth lightly dampened with water for
cleaning.
•A
TTACHMENTS – Do not use attachments that are not recommended as they may cause a hazard.
•W
ATER AND MOISTURE – Do not use this product near water; for example, near a bath tub, wash bowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool.
•A
CCESSORIES – Do not place this product on an unstable cart, stand, tripod, or table. The product may fall causing dam-
age to the product.
•V
ENTILATION – Slots and openings in the product housing are provided for ventilation, to ensure reliable operation of the
product, and to protect it from overheating the following should be observed:
• Openings should never be blocked by placing the product on a bed, sofa, rug, or similar surface.
• Do not stack other equipment on top of the RG2200.
• Maintain at least 2 inches of free space above the RG2200.
• Equipment should never be placed near or over a radiator or heat register, or in a built-in installation such as a
bookcase or rack unless proper ventilation is provided.
•P
OWER SOURCES – This product should be operated only from the type of power source indicated on the marking label.
If you are not sure of the type of power supplied to your home, consult your local power company. For equipment
intended to operate from battery power or other sources, refer to the operating instructions.
5
•GROUND OR POLARIZATION – This product may be equipped with a polarized alternating current line plug (a plug having
one blade larger than the other). This plug will fit into the power outlet in only one way. This is a safety feature. If you
are unable to insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit into the outlet,
contact an electrician to replace your obsolete outlet.
•P
OWER CORD PROTECTION – Power cords should be routed so they are not likely to be walked on or pinched by items
placed upon or against them, paying particular attention to cords at plugs, convenience receptacles, and the point
where the plugs exit from the product.
•P
OWER SOCKET OUTLET – Use a power socket outlet located near the equipment that is easily accessible.
•L
IGHTNING – For added protection for this product during a lightning storm, or when it is left unattended, unplug it from
the wall outlet. This will prevent damage to the video product due to lightning and power line surges.
•O
VERLOADING – Do not overload wall outlets and extension cords, as this can result in a risk of fire or electrical shock.
BJECT AND LIQUID ENTRY – Never push objects of any kind into this product through openings as they may touch dan-
•O
gerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on the
product.
•S
ERVICING – Do not attempt to service this equipment yourself as opening or removing covers may expose you to dan-
gerous voltage or other hazards. Refer all servicing to qualified service personnel.
•D
AMAGE REQUIRING SERVICE – Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
• When the power supply cord or plug is damaged
• If liquid has been spilled or objects have fallen into the equipment
• If the product does not operate normally by following the operating instructions
• If the product has been dropped or the housing has been damaged
• When the product exhibits a distinct change in performance
•S
AFETY CHECK – Upon completion of any service or repairs to the product, ask the service technician to perform safety
checks to determine that the product is operating properly.
6
SAFETY
This section reviews important safety concepts for working with the optical and electrical equipment covered in this guide.
SAFETY ADVISORIES AND LABELS
Important warning notices, if any, are located on the back of the RG2200 about safety to people and equipment. Failure to
observe these rules and similar danger, caution, or warning notices can result in serious personal injury, service interruption, and equipment damage.
REPAIRS
If you find the unit in need of repair, contact your network service provider for repair or replacement. WARNING! Disconnect unit before servicing.
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8
INTRODUCTION
RG2200
Beneath the compact and stylish exterior of the RG2200 is a powerful media delivery system. The RG2200 is different from
other video boxes that you may have encountered. Some competitor boxes are designed to deliver one video/audio channel to a single TV and/or VCR device. In contrast, the compact RG2200 delivers the functionality of two or three high-quality digital video boxes in a single package. Depending on the model you have, the RG2200 can deliver separate xDSL
video services to up to three TVs at the same time. It also provides a high-speed xDSL modem for Internet access and telephony capabilities, such as Caller ID and Message Waiting display.
9
ABOUT THIS MANUAL
The information in this manual is applicable to ADSL or VDSL versions of the Residential Gateway RG2200. The term
xDSL is a generic term, used in this manual, to refer to both ADSL and VDSL technologies.
G
ETTING STARTED on page 15 contains the information you use most frequently and helps you understand how the RG2200
works after your NSP (network service provider) has connected and programmed its functions. It also describes how to use
the RG2200 remote control to access and control the basic features of the RG2200.
A
DVANCED USE on page 33 provides more technical information about the RG2200 and gives instructions about how to set
up and program your system.
C
ONFIGURATION EXAMPLES on page 57 illustrates possible component wiring configurations of the RG in your system to aid
you if you want to move your equipment or connect additional equipment such as an entertainment center or a new VCR.
C
ONNECTING YOUR PC TO THE INTERNET on page 53 briefly explains connecting your PC to the Internet using an optional
Ethernet card or HPNA card. Illustrations show configurations for setting up a LAN (local area network) in your home.
T
ROUBLESHOOTING on page 69 provides help for problem resolution.
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WHAT YOUR NETWORK SERVICE PROVIDER DOES
The NSP (network service provider) is the company that installs your telephone and data services, as well as possibly providing Internet service. Some telephone companies, however, use an ISP (Internet service provider) company to offer Internet service to their customers.
During the initial installation your NSP does the following:
• Installs the RG2200 and connects it to your home entertainment system.
• Sets all features and services to which you have subscribed including:
• Wiring additional rooms with coaxial cable for secondary TVs.
• Connecting secondary TVs (TV2 and TV3) to the network and to any splitters and RAP(s) (remote antenna pack-
age) that are required.
• Connects and configures your PC(s) to access the Internet.
• Ensures that all the remote controls in your home used with your RG2200 are the correct model.
• Installs the batteries in your remote control.
• Programs your remote control(s) to operate a specific TV.
• Provides labels for your remote controls to let you label one remote for each TV.
• Writes the remote control IDs in the space provided (see form below).
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BOUT RF CHANNELS
A
Your NSP sets your TV to operate on a specific RF channel. This setting allows you to receive video and audio broadcast
services.
Programming the TV to an RF channel is similar to setting a TV to a specific channel, such as channel 3, in order to view
movies played on your VCR. After the RF channel has been set, it is recommended that you do not change it, as you will no
longer be able to receive programming unless you retune your TV to a new RF channel.
Once your TV is tuned to the specified RF channel, the RG2200 and your remote allow you to surf through the channel lineup and tune to any program from any TV viewing location. The table below demonstrates how the TV outputs and the RF
channels work together to deliver video and audio programming.
TV OUTPUT Ports
TV1 NETWORK IN/TV OUT
TV2 7, 8, 9 or 10
TV3 (VDSL only) 11, 12 or 13
1. These RF channels are representative only. Actual RF channels used will vary according to location
and will be determined by your NSP.
and/or
TV OUT
RF Channel
3, 4, 5, or 6
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1
RITE YOUR REMOTE CONTROL AND OTHER IDS HERE
W
You may wish to label each of your remote controls so you can easily identify which TV they have each been programmed
to control. Ask your service provider for labels if they have not already been provided for you.
Write your remote control ID here:
TV1 _____ TV2 _____ TV3 _____
Write your TV code her e:
TV1 _____ TV2 _____ TV3 _____
Write your Gateway ID here:
____ ____ ____
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OPTIONAL GATEWAY FEATURES
CLOSED CAPTIONING
The RG2200 supports closed captioning capability. Refer to your TV User’s Guide for instructions on how to use closed
captioning.
TELETEXT
Some televisions in European countries support Teletext. Teletext data is passed through the RG2200 to your television.
Refer to your TV’s User’s Guide for instructions on how to use Teletext.
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GETTING STARTED
This section contains basic information needed to get you started using your new RG2200 right away. This information is
covered in the following subsections:
• “Using Your RG2200” on page 16
• “Using Your Remote Control” on page 19
• “Changing Channels” on page 22
• “Controlling TV Volume” on page 22
• “Setting Up Channel Order and Your Favorite Channel List” on page 23
• “Caller ID/Message Waiting” on page 25
• “Using Pay-Per-View” on page 27
• “Access Parental Control” on page 27
• ”Recording Your Favorite Programs” on page 28
• ”Cancelling Your Recording” on page 30
• ”Programming Your VCR Code (Optional)” on page 30
• “Replacing Remote Control Batteries” on page 31
15
USING YOUR RG2200
The illustration below shows the controls you need to be familiar with when using the RG2200. Go to the tables on the next
page for description of their function.
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The following table describes the buttons on the front of the RG2200. These buttons operate at the primary viewing location, which is TV1.
Symbol Name If you press the button, this happens.
1. SETUP Displays the Gateway Menu.
2. UP arrow Increases the channel number. When you are using the on-screen program guide or menu,
moves the cursor up.
3. DOWN arrow Decreases the channel number. When you are using the on-screen program guide or menu,
moves the cursor down.
4. SELECT While in the program guide or menu, selects the highlighted choice.
5. EXIT Exits the current menu. Reboots (restarts) the RG2200 if pressed and held for 5 seconds or
more.
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LED symbols and descriptions.
LED
Symbol
RG2200 LEDs What the lights mean
6. STATUS If the LED is off, there is no power to the RG2200.
A blinking red LED indicates the RG2200 is attempting to communicate with the network.
A blinking amber LED indicates the RG2200 is communicating with the network.
A blinking green LED indicates the RG2200 is not ready to use.
A solid green LED indicates the RG2200 is communicating with the network and is ready to use.
7. ONLINE No light, or off, indicates there is no active PC detected on the data port.
An amber light indicates the RG2200 has detected an active PC on the data port, but the RG2200 is not
yet ready for use.
A solid green LED indi ca tes the RG2 200 has de tec ted an a ct ive Ethernet PC or hub on the Etherne t an d
is ready for use.
8. RECORD A red LED indicates a program is being recorded.
9. MESSAGE A green LED indicates one or more voice mail messages are present.
When the LED is off there are no voice mail messages.
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USING YOUR REMOTE CONTROL
The remote control allows you to control TV viewing from anywhere in your home. Your NSP (or yourself) can program it to
operate your TV as well as your RG2200. The remote control operates by sending either IR (infrared) or UHF (ultra-high
frequency) signals to the RG2200. Y our Network Service Provider programs your remote to operate in the most appropriate
mode for your home.
If your remote control is programmed for IR mode, it requires a direct line-of-sight in order to function. In other words, you
need to point an IR remote directly to the television or the RG2200. You can only use an IR remote to operate a TV that is
located in the same room as the RG2200. If your primary TV (TV1) located in a different room than the RG2200, the remote
must be programmed to use
Remote controls that control secondary TVs (TV2, TV3), are also programmed to operate in UHF mode.
REMOTE CONTROL MODELS
Two models of remote control can be used with the RG2200. They are the SRC-300 and the SRC-200. To tell which model
you have, consult the label on the back of the remote control. The SRC-300 and the SRC-200 differ slightly. Both are
described in the following sections.
UHF mode.
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SRC-300 R
A
B
C
D
E
F
G
H
I
J
K
L
EMOTE CONTROL KEYS
M
N
O
P
Q
R
S
T
U
V
W
X
A. LED: Lights when any button on the remote is pressed. Also, when pressed and
held starts programming sequences.
B. Exit: Exits the current function.
C. Directionals: Move cursor in program guide and menus.
D. Info: Displays current channel and program guide and menus.
E. Day back: Moves program guide back 24 hours.
F. Back: In the browser, moves back to the previous screen.
G. Vol: Adjusts TV volume.
H. Mute: Mutes and unmutes TV sound.
I. VOD: Launches VOD (video on demand) menu, if provided.
J. Home: Displays web browser, if provided.
K. Number pad: selects channels.
L. Last: Tunes to last channel.
M. Power: Powers TV on/off and tunes to default channel.
N. A,B, C, D, and Text: Reserved for Teletext functions.
O. Page up and down: Pages up and down in interactive program guide and menus.
P. Select: Selects highlighted option.
Q. Day forward: Moves program guide forward 24 hours.
R. Play, Record, Pause, and Stop: Video on demand controls.
S. Ch. Changes program channel.
T. Guide: Displays interactive program guide.
U. PPV: Displays pay per view menu.
V. Call ID: Opens caller ID screen.
W. Menu: Displays main menu.
X. Fav: Scans through favorite channels.
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SRC-200 R
GUIDE
SELECT
N
U
B
12345
6
789
0
DAY
DAY
MUTE
INFO
POW
E
P
E
P
E
EMOTE CONTROL KEYS
A. A: Starts Remote ID programming sequence and VOD, if provided.
B. PPV: Displays Pay Per View menu.
C. Call ID: Opens Caller ID screen.
D. Exit: Exits current menu and returns you to previous screen.
E. Directionals: Arrows move cursor in program guide & menu screens.
F. Fav: Scans through favorite channels.
G. Vol: Adjusts TV volume.
H. Mute: Mutes TV sound. When pressed and held, initiates TV Remote setup.
I. Number pad: Selects channels.
J. Day back: Moves program guid e back 24 hours.
K. B: Starts Gateway ID programming sequence & browser, if provided.
L. Power: Powers TV on/off and tunes to default channel.
M. Menu: Displays Main Menu.
N. Page up and down: Pages up and down in program guide & menu screens.
O. Guide: Displays interactive program guide.
P. Select: Selects highlighted option.
Q. LastCh: Tunes to last channel.
R. Info: Displays current channel and program information.
S. Chan: Changes program channel.
T. Day back: Moves program guide forward 24 hours.
LED
A
B
C
D
A
V
P
P
M
E
D
I
LL
A
C
T
I
X
E
A
G
A
G
K
L
R
M
N
O
E
F
G
F
A
V
V
O
L
C
T
S
A
L
C
H
A
N
P
Q
H
R
S
H
I
J
T
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CTIVATING THE RG2200
A
The RG2200 doesn’t have an on/off button. However, if your NSP has activated the “One Touch Power” option, the
RG2200 can be put into a power saving mode when you use the POWER button on the remote to turn the TV off. It is reactivated when the TV is turned on using the same button.
CHANGING CHANNELS
To change the channel using the remote control buttons do one of the following:
• Press up or down on the channel key (labeled CHAN or Ch).
• Enter the channel number on the number key pad and press Select.
• Enter the channel number on the number key pad and wait 5 seconds; the RG2200 will go to the channel entered.
To change the channel using the RG2200 front panel buttons:
• Press the up or down key on the front panel.
CONTROLLING TV VOLUME
To raise or lower the volume on your TV using your remote control:
1. Press up or down on the VOL key.
22
O MUTE OR UNMUTE THE TV VOLUME USING YOUR REMOTE CONTROL
T
1. Press the MUTE key on the remote to mute your TV.
2. Press it again to unmute the TV.
SETTING UP CHANNEL ORDER AND YOUR FAVORITE CHANNEL LIST
You can use the remote control to select what channels will appear in your guide, set up your TV channel order or create a
list of your favorite channels. Once your favorite channel list is set up, it can be accessed by pressing the FAV button on
your remote control.
TO SELECT CHANNEL LIST
1. Press the MENU key on your remote control
The Main Menu screen of your interactive program guide is displayed.
2. Use the down (directional) key to highlight “Setup The Channels.”
3. Press SELECT.
An options screen is displayed.
4. Use the down (directional) key to highlight “Select Channels.”
5. Press SELECT.
6. Follow the instructions on the screen using your remote control buttons.
7. When you have completed your selection, press EXIT to return to the previous screen.
23
O ARRANGE THE CHANNEL ORDER
T
1. Press MENU.
The Main Menu screen of your interactive program guide is displayed.
2. Use the up or down (directional) key to highlight “Setup The Channels.”
3. Press SELECT.
An options screen is displayed.
4. Use the down (directional) key to highlight “Change Channel Order.”
5. Press SELECT.
6. Follow the instructions in the interactive program guide.
7. When you have completed your selection, press EXIT to return to the previous screen.
TO CREATE A FAVORITE CHANNEL LIST
1. Press MENU.
The Main Menu screen of your interactive program guide is displayed.
2. Use the down (directional) key to highlight “Setup The Channels.”
3. Press SELECT.
An options screen is displayed.
4. Use the down (directional) key to highlight “Favorite Channels.”
5. Press SELECT.
6. Follow the instructions in the interactive program guide to select your favorite channels.
7. When you have completed your selection, press EXIT to return to the previous screen.
24
User Tip: Selecting channels to be included in the Favorite Channel List can also be performed in Pay-Per-View and when
in the program guide menu.
Now, whenever you access the program guide or press the FAV key on your remote control, the channels will be listed in
the order you selected.
CALLER ID/MESSAGE WAITING
If you have subscribed to Caller ID, Voice Mail or Call Waiting services with your NSP, these capabilities are enabled as
soon as the RG2200 is connected to the network.
When an incoming call arrives, the message LED on the front of the
RG2200 is illuminated and caller ID information appears in the upper lefthand corner of each of the TVs that is caller-ID enabled.
The information may include some or all of the following, depending on the
services available to you in your area.
• The caller’s name
• The caller’s number
• The date of the call
• The time of call
You may also receive messages indicating the following conditions exist.
Incoming call from:
John Smith
555-1122
• The caller is out of the area
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• The caller ID information is unavailable
Some of the caller information received is marked as private.
All caller ID information is added to the Call Log. The RG2200 maintains a log of the last 50 calls. Information that is
unavailable appears in the Call Log as unavailable or private. The log includes:
• The caller’s name
• The caller’s phone number
• The date
• The time of the call
TO VIEW THE CALL LOG
1. Press the CALL ID key on your remote control.
The Caller ID Log is displayed. New calls appear with:
• An asterisk (*)
• Highlighted text
User Tip: Make changes to your Caller ID and Voice Mail setups by pressing the MENU button and then selecting “Tele-
phone Services”.
2. Use the up or down (directional) keys to scroll through the list of calls in the Call Log.
3. Or, use the PAGE UP or PAGE DOWN buttons to scroll through pages of calls.
4. Press EXIT when you have finished.
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USING PAY-PER-VIEW
The RG2200 allows you purchase and cancel Pay-Per-View programs, create passwords that control the ability to purchase programs.
ORDER OR CANCEL PAY PER VIEW PROGRAMS USING YOUR REMOTE CONTROL
1. Press the PPV key on your remote control.
The interactive pay-per-view program guide is displayed.
2. Use your remote control and follow the instructions in the interactive program guide.
ACCESS PARENTAL CONTROL
The RG2200 allows you to use parental discretion about the TV programs or movies you want your children viewing. This
“parental lock” is easily set up and removed using your remote control. You can control access to programs of your choice
in several ways:
• Lock by channel
• Lock by rating and content
• Lock by time
The RG2200 also allows you the option to create passwords that control the ability to purchase programs and access
parental locks.
1. Press MENU on your remote control.
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