Motorola MC70 - Enterprise Digital Assistant Application Brief

MC70 Enterprise Digital Assistant: Delivering competitive
advantage in the package delivery industry

APPLICATION BRIEF

A new class of device...a new level of efficiency

For companies that need to deliver goods and packages, protecting profitability is a never-ending challenge. Already faced with slim profit
margins, companies must find a way to manage rising fuel and insurance costs and meet customer demands for better service — without
increasing the cost of services in order to remain competitive.

The MC70 Enterprise Digital Assistant (EDA) from Motorola is the first in a new class of devices uniquely suited to drive productivity into multiple
key functional areas of companies involved in the delivery of everything from packages to office supplies and flowers. This EDA offers task
workers (non-managers focused on specific business tasks, such as delivering packages, receiving incoming shipments or performing vehicle
maintenance) the true anywhere anytime voice and data communications required to drive inefficiencies out of and profitability into
dispatch/routing, shipping/receiving, pick-up/proof of delivery and fleet maintenance functions, all in a compact lightweight yet rugged device.
The MC70 is designed for all-day every day use in the in the field and in the truck, as well as on the loading dock and out on the tarmac.

In addition to increasing productivity, the MC70 also reduces the capital
and operational expenditures typically associated with providing mobile
voice and data communications. By leveraging the power of voice and
data convergence, this all-in-one combination mobile phone, PDA,
computer, scanner and imager eliminates the need to purchase, manage
and maintain cell phones and mobile computers for mobile workers. And
Motorola’s Mobility Software Platform (MSP) dramatically simplifies and
reduces the costs of managing mobile devices. MSP’s web-based
centralized command center enables IT to remotely deploy, monitor and
troubleshoot all MC70 devices.

In this application brief, we will examine how the MC70 can improve your
profitability and your customer service levels without increasing costs by:

• Increasing driver and field service worker productivity

• Reducing costly data and shipping errors

• Improving truck maintenance for better utilization

• Providing real time visibility into freight status, movement and chain
of custody

…allowing you to achieve true competitive advantage.

Dispatch and routing — better asset
utilization and more deliveries per day

The dispatch function typically involves heavy paperwork — from planning,
routing and scheduling of loads to the creation of load plans that are
processed into a paper manifest for the day’s deliveries for each truck.

These manual paper-based systems are time consuming and error­prone, resulting in:

And drivers no longer need to cut the delivery day short to process
proof of delivery paperwork at the end of each shift.

• Reduced productivity due to time spent filling out paperwork
instead of on critical tasks

• Inefficient load planning

• Inefficient routing of trucks

• Inability to quickly and easily respond to changes that require re­routing of trucks

With the MC70, drivers are in constant communication with
dispatch staff — available by phone and able to automatically and
electronically receive load plans, the day’s manifest and real-time
routing updates throughout the day. The vast amount of paperwork
is nearly eliminated, as well as errors associated with manual
processes, and the resulting increase in efficiency delivers a
number of benefits.

Benefits Summary:

• Increased dispatch personnel productivity

• Increased driver productivity, enabling more stops per day per driver

• Reduced fuel costs through improved route planning and the
ability to dynamically re-route vehicles

Automated proof of delivery — and a
shorter cash-to-cash cycle

The efficiency of proof of delivery procedures affects everything
from driver and administrative staff productivity to billing cycles.
When signature capture is manual, via paper and pen, drivers must
cut delivery time short to ensure ample time to process signature
paperwork at the end of every shift. That paperwork is then
transferred to administrative staff for entry into the computer —
creating a duplication of effort as well as doubling the risk and
opportunity for errors.

The MC70 enables the capture of electronic signatures for proof of
delivery, automating the time-consuming and labor-intensive
procedure of manual signature collection. Scanning capabilities
enable drivers to simply scan bar codes on packages to record
deliveries, imaging capability enables the electronic collection of
signatures, and wireless WAN connectivity enables the information
to be immediately transmitted to the company’s back office system
for instant processing. This real-time visibility into the delivery
cycle eliminates the time lag between data collection and data
entry, effectively accelerating the invoicing and billing process.

Benefits Summary:

• Increased productivity for drivers, translating into more stops per day

• Increased productivity for administrative staff

• Decreased billing cycles due to real-time information

Improving fleet maintenance — and
vehicle uptime

The MC70 optimizes your maintenance and repair operations by
eliminating burdensome levels of paperwork. A company’s own
service and maintenance team can often be the last to modernize
work procedures, leaving service technicians to manually schedule
truck maintenance, manually collect any prior maintenance records
and user manuals, as well as manually enter information in the
company’s record-keeping system. As a result, service teams can
end up spending more time handling paperwork and less time
servicing trucks and other crucial assets.

With the MC70, your service technicians receive electronic
schedules at the start of each day. In the event a truck breaks
down on the road or returns to the yard in need of immediate
repair, schedules can be easily and quickly adjusted in real time.
Since the parts department has visibility into the maintenance
schedule for each vehicle, required parts are always ready and
waiting at the start of each day. In addition, technicians have all the
data they need right at their fingertips, including instant access to
prior maintenance records and service requests. This saves time,
ensures the correct vehicle is being serviced — with the right
services. And the ability to electronically retrieve manuals and
work orders right at the jobsite eliminates time spent chasing down
needed information needed — leaving more time to spend
performing maintenance and repairs.

Upon service completion, the technician can instantly transmit
activity records via the MC70 without having to return early to enter
data collected on paper into the computer. Wireless LAN 802.11a/b/g
connectivity enables the instant capture and transmission of
maintenance data to the company’s computer system instantaneously,
providing real-time visibility into service activity.

Benefits Summary

• Increased technician productivity

• More trucks serviced per person per day

• Reduced asset downtime through timely maintenance and repair

Summary — delivering outstanding value
and advantage in the delivery business

With the superior functionality of the MC70, companies involved in
parcel and package freight delivery can enjoy the simplicity and
cost-efficiencies of deploying a single device to achieve maximum
efficiency in many functional areas of the business.

Real time voice communications ensures that drivers, dispatch, and
vehicle maintenance personnel are always available by phone to
resolve issues that might arise during the workday. While many
integrated voice and data devices fall short on voice quality, the
MC70 offers outstanding acoustic performance as well as voice
quality and functionality — including handset, headset and
speakerphone modes to meet the needs in various business
functions. And where consumer cell phones are not designed to
endure everyday drops or exposure to the elements, the MC70 is
specifically constructed to endure demanding enterprise use in
nearly any environment. Finally, the MC70 offers WWAN connectivity
for voice communications outside the four walls, and cost-effective
VoIP communications via a wireless LAN inside the four walls.

The latest technology platform combines with wireless
WAN/LAN/PAN and comprehensive data capture capabilities (from
bar code scanning and signature capture to imaging) enabling the
MC70 to run next-generation real-time data applications that
automate manual processes, increase productivity and eliminate
errors associated with manual paperwork. The result is the real­time business information needed to reduce cash-to-cash cycles
through the delivery of data that enables instant billing for
completed deliveries. And that same information can be leveraged
into a self-service system that can enable customers to track their
shipments or deliveries, increasing customer service levels as well
as improving employee productivity by reducing customer calls.

The integration of voice and data on a single device combines with
superior manageability to reduce the cost and complexity of
mobilizing business processes. One device with a single operating
system replaces the need for IT to support multiple mobile
computers and cellular phones running various operating systems.
The ability to easily and remotely provision, track and support all
your MC70 devices from one central location via Motorola’s Mobility
Services Platform significantly reduces the costs traditionally
associated with deploying, maintaining and troubleshooting mobile
devices. And the elimination of the need for separate voice and
data devices significantly reduces capital and operational costs.

And since even the most durable products need a maintenance
plan and a support strategy, Motorola’s Service from the Start with
Comprehensive Coverage provides an additional layer of investment
protection for maximized uptime and productivity. This unique offering

goes far beyond normal wear and tear to cover accidental damage to
displays, keypads, and other internal and external components at no
extra charge — significantly reducing your unforeseen repair expenses.

The superior functionality of the MC70 combines with industry
leading rugged construction to deliver an outstanding value — a
rapid return on investment and a low total cost of ownership. And
the increase of efficiency throughout business functions improves
profitability, customer service and asset utilization, delivering a real
business advantage in the competitive package delivery industry.

For more information on the MC70, contact us at +1.800.722.6234 or
+1.631.738.2400, or visit us on the web at: www.symbol.com/mc70

MC70 — all the right ‘stuff’

The rugged MC70 Enterprise Digital Assistant offers
everything package delivery companies need to streamline
operations and improve profitability in a compact easy to
carry device:

• True anywhere anytime voice and data communications

- Wireless WAN/LAN/PAN

- VoIP over wireless LAN

- Outstanding voice clarity

- Comprehensive voice functionality: headset,
handset and handsfree modes

• Advanced data capture capabilities

- 1D and 2D bar code scanning

- Signature capture

- Image capture

• Motorola’s signature rugged construction

- IP54 sealing against dust and water

- Industry leading drop and tumble tests

- Integrated antennas

• Compact and easy to carry

• The latest technology platform

- Intel’s latest processor, designed for mobility –
XScale PXA270 @624 MHz

- Microsoft’s latest operating system – Windows
Mobile 5.0 Premium or Phone Edition

About Motorola

Motorola is known around the world for innovation and leadership in wireless and broadband communications. Inspired by our
vision of Seamless Mobility, the people of Motorola are committed to helping you get and stay connected simply and seamlessly to
the people, information, and entertainment that you want and need. We do this by designing and delivering "must have" products,
"must do" experiences and powerful networks — along with a full complement of support services. A Fortune 100 company with
global presence and impact, Motorola had sales of US $35.3 billion in 2005. For more information about our company, our people and
our innovations, please visit http://www.Motorola.com

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FAX: [phone]

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are the property of their respective owners. ©Motorola, Inc. 2007. All rights reserved. For system, product or services availability and specific information within your country, please contact your local Motorola office or Business Partner.
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