Motorola MA560 User Manual

MA560 Series

Cordless Phone

Start Here >

Welcome

Y our Motorola MA560 at a glance:

Adjust volume

Format phone number to

include or omit area code

or 1+ area code

Cancel a command;

delete phone numbers

interference or static;

access answering machine

Redial last number called

hang up

Mute or unmute;

Use if you hear

(up to 32 digits)

Turn ringer on (up)
or off (down)

Make or answer a call;
hang up

Scroll
Store phone number

in memory
Earphone jack

Use for call waiting
and 3-way calling;
access Settings

Place call on hold

i

Welcome

Welcome

For a large-print version of this guide, or for

product-related questions, please contact:

1-800-353-2729 USA

1-800-461-4575 Canada

1-888-390-6456 TTY (Text Telephone)

Or visit us online: www.motorola.com/cordless

Congratulations on your purchase of a Motorola product!

Product registration is an important step toward enjoying your new
Motorola product. Registering helps us facilitate warranty service, and
permits us to contact you should your Motorola product require an

Welcome

update or other service. Registration is not required for warranty
coverage.

To register your product online, visit:
www.motorola.com/cordless/warranty

ii

Please retain your original dated sales receipt for your records. For
warranty service of your Motorola Product, you will need to provide a
copy of your dated sales receipt to confirm warranty status.

Copyright © 2004 Motorola, Inc.
All rights reserved. No part of this publication may be

reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation or
adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to
make changes in content from time to time without obligation
on the part of Motorola to provide notification of such revision
or change. Motorola provides this guide without warranty of
any kind, either implied or expressed, including but not limited

Welcome

iii

to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.

MOTOROLA, the Stylized M Logo, and PhoneW rap are
registered in the U.S. Patent and Trademark Office. All other
product or service names are the property of their respective
owners.

Welcome

iv

Contents

Welcome............................................ i

Important Safety Instructions..... vii

FCC and Interference

Information.................................... xiii

Getting Started................................ 1

Battery Safety Instructions ..................2

Charging the Battery ............ ...............3

Setting Up the Phone ..........................6

Installation........................................ 9

Installing the Phone on a Desk .........10

Installing the Phone on a Wall ...........11

Installing or Removing the Belt Clip ..15

Using the Handset.........................17

Making a Call ....................................18

Answering a Call ............................... 18

Adjusting the Volume ........................18

Ending a Call ................. .................... 18

Redialing a Number ..........................19

If You Hear Interference on the Line . 19

How to Find a Lost Handset ..............20

Saving a Number in Memory ............21

Dialing a Number from Memory ........24

Deleting Numbers from Memory .......25

Using Caller ID ..................................26

Dialing a Number from the

Caller ID List .....................................27

Deleting Numbers from the

Caller ID List .....................................28

Saving a Caller ID Number

in Memory ......................................... 29

Storing and Calling

Emergency Numbers ........................ 30

Contents

v

Using the Answering Machine....31

Turning the Answering Machine

On and Off ................. .. ... ...................32

Setting the Number of Rings .............33

Setting the Day and Time ..................34

Recording an Outgoing

Announcement ..................................35

Recording a Voice Memo ..................36

Checking Messages from

the Handset .......................................37

Checking Messages Remotely from

Another Phone ...................................38

Changing Your Security Code ...........38

Screening Messages .........................39

Contents

Erasing Messages .............................39

Troubleshooting............................41

Motorola Limited Warranty..........45

vi

Important Safety Instructions

Follow these safety precautions when using your cordless
phone to reduce the risk of fire, electric shock and injury to
persons or property:

Reduce risk of fire and shock by

 Keep all slits and openings of the phone unblocked. Do

not set the phone on a heating register or over a radiator.
Ensure that proper ventilation is provided at the
installation site.

 Do not use while wet or while standing in water.
 Do not use this product near water (for example, near a

bath tub, kitchen sink, or swimming pool).

 Do not allow anything to rest on the power cord. Place the

power cord so that it will not be walked on.

Safety Information

vii

 Never insert object s of any kind into the product slit s as

that may result in fire or shock.

 Unplug this product from the wall outlet before cleaning.

Do not use liquid cleaners or aerosol cleaners. Use a
damp cloth for cleaning.

 Do not disassemble this product. If service or repair work

is required, contact the Motorola address found in the
back of this user’s guide.

 Do not overload wall outlets and extension cords.
¡ Avoid using during an electrical storm. Use a surge

protector to protect the equipment.

¢ Do not use this cordless phone to report a gas leak,

Safety Information

especially if you are in the vicinity of the gas line.

Caution! To reduce the risk of fire, use only No. 26 A W G or
larger UL Listed or CSA Certified Telecommunication
Line Cord.

viii

Unplug this cordless phone immediately from
an outlet if:

• The power cord or plug is damaged or frayed.

• Liquid has been spilled into the product.

• The product has been exposed to rain or water. Do not retrieve the
handset or base until after you have unplugged the power and phone
from the wall. Then retrieve the unit by unplugge d cord s.

• The product has been dropped or the cabinet has been damaged.

• The product exhibits a distinct change in performance.

Installation Guidelines

 Read and understand all instructions and save them for

future reference.

 Follow all warnings and instructions marked on the

product.

Safety Information

ix

 Do not install this product near a bath tub, sink or shower.

 Operate this phone using only the power source that is

indicated on the marking label. If you are unsure of the
power supply to your home, consult with your dealer or
local power company .

 Do not place this product on an unstable cart, stand or

table. This product may fall, causing serious damage to
the product.

 Adjust only those controls that are covered by the

operating instructions. Improper adjustment of other
controls may result in damage and will often require
extensive work to restore the product to normal operation.

 Clean this product with a soft, damp cloth. Do not use

Safety Information

chemicals or cleaning agents to clean this phone.

 Use only the power supply that came with this unit. Using

other power supplies may damage the unit.

x

¡ Because cordless phones operate on electricity , you

should have at least one phone in your home that isn’t
cordless, in case the power in your home goes out.

¢ To avoid interference to nearby appliances, do not place

the base of the cordless phone on or near a TV,
microwave oven, or VCR.

Caution! To maintain compliance with the FCC’s RF exposure
guidelines, place the base unit at least 20 cm from
nearby persons.

Safety Information

xi

Safety Information

xii

FCC and Interference Information

This equipment complies with Parts 15 and 68 of the FCC rules
and the requirements adopted by the Administrative Council for
Terminal Attachments (ACTA).
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with applicable
FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions
for details.

Notification of Local T elephone Company

On the bottom of this equipment is a label that contains, among
other information, a product identifier in the form
US:AAAEQ##TXXXX. Y ou must, upon request, provide this
information to your telephone company.

xiii

FCC Information

The digits represented by ## in the product identifier indicate
the Ringer Equivalency Number (REN) for this equipment. The
REN is useful in determining the number of devices you may
connect to your telephone line and still have all of these
devices ring when your telephone number is called. In most
(but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. T o be cert ain of the
number of devices you may connect to your line as determined
by the REN, contact your local telephone company.

Note: This equipment may not be used on coin service
provided by the telephone company.

FCC Information

Connection to party line service is subject to state tarif fs.
Contact the state public utility commission, public service
commission or corporation commission for information.

xiv

If your home has specially wired alarm equipment connected to
the telephone line, ensure the installation of this cordless
phone does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult
your telephone company or a qualified installer.

Notice must be given to the telephone company upon
permanent disconnection of your telephone from your line.

The FCC requires that you connect your cordless telephone to
the nationwide telephone network through a modular
telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W).

xv

FCC Information

Rights of the Telephone Company

Should your equipment cause trouble on your line which may
harm the telephone network, the telephone company shall,
where practicable, notify you that temporary discontinuance of
service may be required.

Where prior notice is not practical and the circumstances
warrant such action, the telephone company may temporarily
disconnect service immediately . In case of such temporary
discontinuance, the telephone company must:

 Promptly notify you of such temporary discontinuance;
 Afford you the opportunity to correct the situation;

FCC Information

 Inform you of your right to bring a complaint to the

Commission pursuant to procedures set forth in Subpart
E of Part 68, FCC Rules and Regulations.

xvi

The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:

 This device may not cause harmful interference.
 This device must accept any interference received,

including interference that may cause undesired
operation.

xvii

FCC Information

This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation.

This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the

FCC Information

equipment on and off, the user is encouraged to try to correct
the interference with one or more of the following measures:

Reorient or relocate the receiving antenna (that is, the antenna
for the radio or television that is "receiving" the interference).

xviii

Reorient or relocate and increase the separation between the
telecommunications equipment and the receiving antenna.

Connect the telecommunications equipment into an outlet on a
circuit different from that to which the receiving antenna is
connected.

If these measures do not eliminate the interference, please
consult your dealer or an experienced radio/television
technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet,
"How to Identify and Resolve Radio/TV Interference
Problems." This booklet is available from the U.S. Government
Printing Office, Washington, D.C. 20402. Please specify stock
number 004-000-00345-4 when ordering copies.

xix

FCC Information

The FCC requires this product to be serviced only by Motorola
or its authorized service agents.

CAUTION / WARNING: Changes or modifications not
expressly approved by Motorola could void not only the
user's authority to operate the equipment, but also the
limited warranty .

Hearing Aid Compatibility

This telephone system meets the FCC standards for hearing
aid compatibility .

FCC Inforamtion

xx

Getting Started

Before you can use your cordless phone to make or answer
calls, you must charge the battery and complete the initial
setup. This section provides the step-by-step instructions you
will need.

Getting Started

1

Battery Safety Instructions

• Do not burn, disassemble, mutilate, or puncture the battery. The
battery contains toxic materials that could be released, resulting
in injury .

•

Caution:

There is a risk of explosion if you replace the battery with
an incorrect battery type. Use only the battery that came with your
phone or an authorized replacement recommended by
the manufacturer.

• Keep batteries out of the reach of children.

• Remove batteries if storing over 30 days.

• Do not dispose of batteries in fire, which could result in explosion.

Getting Started

• The rechargeable batteries that power this product must
be disposed of properly and may need to be recycled.
Refer to your battery’s label for battery type. Contact your

local recycling center for proper disposal methods.

2

Charging the Battery

 Remove the battery door.
 Plug the battery connector into the receptacle in the

battery compartment.

 Insert the battery into the battery compartment and

replace the battery door.

Getting Started

3

 Plug the power cord into the back of the answering

machine and into an outlet.

Getting Started

 Rest the handset in the answering machine so the

charging LED lights.

4

 Charge the battery for at least 12 hours.

Attention:

Do not plug the phone cord into the phone jack until the
battery is fully charged.

Getting Started

5

Setting Up the Phone

 Press flash.
 Set the language:

\ English
] French
^ Spanish

 Press

 If you live in an area with 7-digit dialing and you subscribe

Getting Started

6

flash.

to caller ID service with your phone company:
Enter your 3-digit area code and press
If you live in an area with 10-digit dialing (3-digit area

code + 7-digit phone number), or if you do not subscribe
to caller ID service with your phone company:

flash.

Press flash to go to the next prompt (do not enter your
area code).

 Set the ring sound. Each sound plays as you select it.

\ Ring tone 1 (soft ring)
] Ring tone 2 (loud ring)
^ Musical

 Press flash.
 Set touch tone or pulse operation. It is recommended that

you always choose touch tone dialing unless it is not
available in your area.

\ touch tone
] pulse

Getting Started

7

 Press flash.

Note: If you select pulse, you can still use touch tone

menu systems. To activate touch tone temporarily for
one call, press * before you dial.

CAUTION: The long-term characteristics or the possible

physiological effects of Radio Frequency (RF) electromagnetic
fields have not been evaluated by UL. If you are concerned
with the risk of RF exposure, you may want to limit the duration
of your calls and position the antenna as far away from your
body as is practical.

Getting Started

8

Installation

Once your MA560 is fully charged and ready for use, you can
install it on a desktop or mounted to a wall. This section
provides the step-by-step instructions you will need to install
the phone and to attach the optional belt clip.

Installation

9

Installing the Phone on a Desk

Once the battery is fully charged, plug the phone cord into the
back of the phone and then into the phone jack on the wall.

Installation

10

Installing the Phone on a Wall

The wall mount works best with a wall mount bracket, which is
available at most electronic stores.

 Insert the 6 tabs on the wall mount into the 6 slots on the

bottom of the base, ensuring it snaps snuggly into place.

Installation

11

 Plug the power cord into the back of the base and into an

electrical outlet.

 Plug one end of the telephone line cord into the jack on

the back of the base. Route the cord through the slot in
the wall mount and then plug the other end into the phone
jack on the wall.

Installation

12

 Route the cord through the slot in the wall mount and then

plug the other end into the phone jack on the wall.

 Tuck any extra cord into the back of the wall mount.

13

Installation

 Line up the tabs on the wall mount bracket with the holes

on the back of the wall mount. Snap the wall mount firmly
into place.

Installation

14

Installing or Removing the Belt Clip

To attach the belt clip to the handset, insert the tabs of the clip
into the slots on the back of the handset.

To remove the belt clip, gently release the tabs of the clip.

15

Installation

Installation

16

Using the Handset

Y our Motorola MA560 at a glance:

Adjust volume

Format phone number to

include or omit area code

or 1+ area code

Cancel a command;

delete phone numbers

interference or static;

access answering machine

Redial last number called

hang up

Mute or unmute;

Use if you hear

(up to 32 digits)

Turn ringer on (up)
or off (down)

Make or answer a call;
hang up

Scroll
Store phone number

in memory
Earphone jack

Use for call waiting
and 3-way calling;
access Settings

Place call on hold

Using the Handset

17

Making a Call

Press

Talk

. When you hear the dial tone, dial the number .

Answering a Call

Press

Talk

.

Adjusting the Volume

Press to make

caller’s voice

louder

softer

Using the Handset

Ending a Call

Press

Talk

or place the handset in the answering machine.

18

Redialing a Number

Y our phone remembers the last number you dialed, even if the
call did not connect (for example, if the number was busy). T o
redial the last called number:

 Press
 Press

Talk

.

Redial

.

If You Hear Interference on the Line

If you hear other calls, static, or noise on the line, or if the signal
is weak, press

chan

until you get on a clear channel without

interference.

19

Using the Handset

How to Find a Lost Handset

 Press

Using the Handset

 Follow the sound to locate the handset.

page

on the answering machine.

Page

Note: No need to hurry, the handset will not stop
beeping for about two minutes.

20

 Press

page

again (or press

Talk

on the handset) to stop

the beeping.

Saving a Number in Memory

Memory dialing makes it easy to dial phone numbers you call
frequently. You can store 10 phone numbers in memory. Each
phone number can have up to 20 digits.

 Make sure the handset is not in use. If the handset is on

(you hear a dial tone), press

mem

 Press

.

 Press any number key (

Talk to turn it off.

Ñ through É) to store the

phone number in that memory location.

 Press

mem

.

21

Using the Handset

 Enter the name you want to store. The following table

shows how many times to press each button on the
handset to enter letters and special characters.

Number of Presses

Using the Handset

Button

1
2
3
4
5
6
7
8
9

1 2 3 4

space -

*

ABC(
DEF )
GH I $
JKL‘
MNO ;
PQRS
TUV?

WXYZ

22

!

 Press

mem

.

 Enter the phone number you want to store.

To insert a pause in the number (for example, if you have
to dial 9 for a dial tone), press

#

twice (a P appears in the

number).

redial

To store the last number you dialed, press

instead

of entering a phone number .

 Press

mem

.

Using the Handset

23

Dialing a Number from Memory

 Press
 Press

Talk

mem

.

.

 Press the number key (

memory location of the phone number you want to call.
You can use memory numbers to simplify calling card

calls and other calls that require multiple strings of
numbers.

For example, if you stored your calling card number in
location 1, your calling card password in location 2, and
the phone number you want to call in location 3, you

Using the Handset

would press the following keys to call the number in
location 3:

â

mem

\

mem

]

24

Ñ through É) to select the

mem

^

Deleting Numbers from Memory

 Press
 Using
 Press

 When

mem

.

ò and ú, scroll to the number you want to delete.

mute

.

Delete Entry? is displayed, press

delete the number , or c to cancel the delete and keep the
number in memory .

mute

to

Using the Handset

25

Using Caller ID

When you receive a call, the handset display shows one of the
following messages:

• NEW: You received a new call that has not been reviewed.

• No Data: No caller ID information was sent from your phone
service provider.

Y our phone can hold up to 40 caller ID entries. To scroll
through the list of calls, press ò or ú.

Using the Handset

26

Dialing a Number from the Caller ID List

 Make sure the handset is not in use. If the handset is on

(you hear a dial tone), press Talk to turn it off.

 Using

ò and ú, scroll to the number you want to dial.

 To change from 7-digit dialing to 10-digit dialing or long

frmt

distance format, press

until the desired format is

displayed (7, 10, or 11).

Talk

 Press

.

Using the Handset

27

Deleting Numbers from the Caller ID List

To delete an individual number:

 Using
 Press
 When

ò and ú, scroll to the call you want to delete.

mute

.

Delete Call ID? is displayed, press

to delete the number, or c to cancel the delete and keep
the number in the caller ID list.

To delete all numbers:

 Press
 Press and hold
 Press

Using the Handset

ò or ú to display a number in the caller ID list.

mute

until

Delete All?

mute

to delete all caller ID numbers, or c to cancel

the delete and keep the numbers in the caller ID list.

28

is displayed.

mute

Saving a Caller ID Number in Memory

 Using ò and ú, scroll to the number you want to store.
 Press
 Press any number key (

mem

.

Ñ through É) to store the

number in that memory location.

 If there is already a number in that memory location,

mem

press

to replace the old number with the new
number. If the memory location was empty, this step is
not needed.

To call a number stored in memory, see page 24.

Using the Handset

29

Storing and Calling Emergency Numbers

When storing an emergency number (such as 911) into
memory or making a test call to an emergency number stored
in memory , remain on the line and briefly explain to the
dispatcher the reason for the call. Only do this, if necessary, in
off-peak hours such as early morning or late evening.

Using the Handset

30

Using the Answering Machine

Adjust volume

Charging

Record and listen to

outgoing message

Page a lost

handset

Turn answering

machine on/off

Review message

Set the minutes

Set the hour

Check day and time;
set day of week

Speaker

Record a
voice memo

Erase message
Skip to

next message
Play or stop

play of message

31

Using the Answering Machine

Turning the Answering Machine On and Off

Press

on/off

.

When the answering machine is on, the message counter
shows the number of messages. The number flashes if there
are any messages you have not listened to yet.

--

When the answering machine is off,

appears in the message
counter display .
When the message counter flashes

CL

, the clock has not been
set or needs to be reset (for example, after a power out age). If
there are any messages on the answering machine, the
display alternates between flashing

CL

and flashing the
number of messages.

Using the Answering Machine

32

Setting the Number of Rings

Use the slide switch on the back of the answering machine to
adjust how many times the phone will ring before the
answering machine picks up the call. You can chose 3 rings, 5
rings, or “Toll Saver.”

Toll Saver sets the answering machine to pick up the call after
3 rings when new messages are present, or after 5 rings when
there are no new messages.

Using this feature, if you call long distance to check your
messages and the phone does not pick up after the third ring,
you can hang up and avoid the toll charge because no new
messages are waiting.

33

Using the Answering Machine

Setting the Day and Time

 Press and hold

After you release
repeats the day and time.

 Press and hold

After you release
the day and time.

 Press and hold

After you release
the day and time.

Note:

When you first press
announces the minutes in 1-minute increments, then
increases the rate to 5-minute increments.

Using the Answering Machine

34

day/check

day/check

hour

hour

min

min

until you hear the current day .

, the answering machine

until you hear the current hour .

, the answering machine repeats

until you hear the current minute.

, the answering machine repeats

min

, the answering machine

Recording an Outgoing Announcement

 Press and hold

annce

. The answering machine beeps

and the message counter flashes.

 Record the message you want callers to hear. S peak

clearly and at least 12 inches away from the microphone.

 Release

To return to the default announcement, briefly press
your recorded message plays, press

annce

. The message replays.

erase

to delete it.

annce

To hear your announcement at any time, briefly press

annce

. As

.

35

Using the Answering Machine

Recording a Voice Memo

The voice memo feature lets you leave a message for yourself
on the answering machine.

memo

 Press and hold
 While still holding down

. The answering machine beeps.

memo

, record your message.
Speak clearly and at least 12 inches away from the
microphone.

 Release

memo

when you are finished recording. The
answering machine saves the memo as a message, then
beeps.

Using the Answering Machine

36

Checking Messages from the Handset

 Make sure the handset is not in use. If the handset is on

(you hear a dial tone), press Talk to turn it off.

 Press

chan

. The handset plays a voice menu listing the

buttons you can press:

Ñ Erase message
\ Review message (each press goes back one

message)

] Play or stop playing a message
^ Skip message
_ Turn the answering machine on or off
} Repeat the voice menu

37

Using the Answering Machine

Checking Messages Remotely from Another Phone

 Dial your phone number.
 When you hear your outgoing message, press

by your security code (the default security code is 123).
If someone answers or makes a call from the phone while

you are checking your messages, the remote answering
machine functions are canceled.

Changing Your Security Code

 Make sure the handset is not in use. If the handset is on

(you hear a dial tone), press Talk to turn it off.

chan

.

*

followed by your new 3-digit security code.

*

again. The answering machine repeats the new

Using the Answering Machine

 Press
 Press

 Press

security code.

38

*

followed

Screening Messages

Y ou can listen to a message while the caller is leaving the
message on your answering machine.

 While the caller is leaving the message, press

chan

on

the handset.

 To interrupt the message and talk to the caller,

Talk

press

.

Erasing Messages

Press

erase

while listening to the message.

To erase all messages on the answering machine, press and

erase

hold

for 2 seconds. The answering machine beeps and

erases all messages.

39

Using the Answering Machine

Using the Answering Machine

40

Troubleshooting

What to do if...

The phone
doesn’t work at
all (no lights, no
dial tone)

No dial tone

• Check the power and phone connections. Is the
power cable plugged in at both ends ? Ph one
cable?

• Check the battery. Is it charged? Does it fit
properly?

• Check the items listed above.

• Move closer to the base.

• Verify dial tone using another phone. If you have
no dial tone on that phone, contact your phone
company .

• Disconnect the phone and reconnect it at a
different phone and power outlet.

Troubleshooting

41

Y ou can’t
receive calls

The signal is
weak or has
noise or static

Troubleshooting

42

• Check the battery. Is it charged? Does it fit
properly?

• Verify that the handset ringer is turned on.

• Move closer to the base.

• Unplug other phones. Y ou may have too many
phones on your telephone line to allow a ll of
them to ring.

•Press

chan

to select a different ch anne l.

• Check the battery and power.

• Move closer to the base.

• Move the base to a different power outlet (es­pecially if the phone is sharing an outlet with an
appliance).

Y ou he ar other
calls on your line

The battery
won’t charge

The battery
loses charge
faster than
normal

•Press

chan

to select a different ch anne l.

• Hang up. Place the handset into the base. W ait
30 seconds then try again.

• Disconnect the base from power and phone.

• Check the base. Is it properly connected? Are
its contact s clea n a nd dr y?

• Check the battery contacts. Make sure the bat­tery is connected properly.

• Is it an old battery? Replace the battery.

• Is it a new battery? A new battery needs to be
charged at least 12 hours before use to main­tain normal talk time.

• Is it an old battery? Replace the battery.

43

Troubleshooting

Troubleshooting

44

Motorola Limited Warranty

for Consumer Products, Accessories, and Software Purchas ed in the United
States or Can ada

What Does this Warranty Cover?

Subject to the exclusions contained below , Motorola, Inc. warrant s its cordless
telephones ("Products"), Motorola-branded or certified ac cessories sold for
use with these Products ("Accessories"), and Mo torola software cont ained on
CD-ROMs or other tangible media and sold for us e with these Product s
("Software") to be free from defects in materials and workmans hip under
normal consumer usage for the period(s) outlined below . Th is limited warranty
is a consumer's exclusive remedy, and applies as follows to new Motorola
Products, Accessories and Software purchas ed by consume rs in the United

Warranty

States or Can ada, which are accom panied by this written warranty:

Warranty

45

Products and Accessories

below. Length o f coverage: one (1) year from the date of purchase b y the first
consumer purchaser of the product unless otherwise provided for below.

•

Decorative Accessories and Cases

as defined above, unless otherwise provided for

. Decorative covers, bezels,
PhoneWrap®covers and cases. Length of coverage: limited lifetime
warranty for the lifetime of ownership by the first consumer purchaser
of the product.

•

Monaural Headsets

. Ear buds and boom headsets that transmit
mono sound through a wired connection. Length of coverage: limited
lifetime warranty for the lifetime of ownership by the first consumer
purchaser of the product.

Warranty

•

Products and Accessories that are Repaired or Replaced

Length of coverage: The balance of the original warranty or for ninety
(90) days from the date returned to the consumer, whichever is
longer.

46

.

•

Software

. Applies only to physical defects in the media that
embodies the copy of the software (e.g. CD-ROM, or floppy disk).
Length of coverage: ninety (90) days from the date of purchase.

Exclusions

Normal Wear and Tear

parts due to normal wear and tear are e xcluded from coverage.

Batteries

rated capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse

storage, misuse or abuse, accident or neglect, such a s physical damage

Warranty

(cracks, scratches, etc.) to the surface of the product resulting from misuse; (b)
contact with liquid, water , rain, extreme hu midity or heavy perspiration, sand ,
dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accesso ry to abnormal
usage or conditions; or (d) other acts which are not the fault of Motorola, are
excluded from coverage.

. Only batteries whose fully charged capacity falls below 80% of their

. Periodic maintenance, repair and replacement of

. Defects or damage that result from: (a) improper operation,

Warranty

47

Use of Non-Motorola Products and Acc essories

result from the use of Non-Motorola branded or certified Products,
Accessories, Software or other peripheral equipment are exclud ed
from coverage.

Unauthorized Service or Modification

service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than Motorola, or its autho rized
service centers, are excluded from coverage.

Altered Products

tags that have been removed, altered, or obliterated; (b) broken sea ls or that
show evidence of tampering; (c) mismatche d board serial numbe rs; or (d)
nonconforming or non-Motorola housings, or parts, are excluded from

Warranty

coverage.

Communication Services

Accessories or Software due to any com munication servic e or signal you m ay
subscribe to or use with the Products, Accessories or Sof tware is excluded
from coverage.

48

. Products or Accessories with (a) serial numbers or date

. Defects, damages, or the failure of Products,

. Defects or damages resulting from

. Defects or damage that

Software Embodied in Physical Media

software will meet your requirements or will work in com bination with any
hardware or software applications provided by third p arties, that the operation
of the software products will be uninterrupted or error free, or that all defects in
the software products will be corrected.

Software NOT Embodied in Physical Media

in physical media (e.g. software that is downloaded from the internet), is
provided "as is" and without warranty .

. No warranty is made that the

. Software that is not embodied

Who is Covered

This warranty extends to the first end-user purchaser , only.

What will Motorola Do?

Warranty

Motorola, at its option, will at no charge repair, replace or refund the purchase
price of any Products, Accessories or Software that do es not conform to this
warranty . W e may use functionally equivalent recondition ed/refurbished/pre­owned or new Products, Accessories or p arts. No da ta, software or
applications added to your Product, Accessory or Sof tware, including but not

Warranty

49

limited to personal contacts, game s and ringer tones, will be reinst alled. To
avoid losing such data, software and applications please cre ate a back up
prior to requesting service.

How to Get Warranty Service or Other Information

In the USA, call: In Canada, call:
1-800-353-2729 1-800-461-4575
TTY 1-888-390-6456 TTY 1-888-390-6456

For accessories and software, please call the teleph one number de signated
above for the product with which they are use d. Y ou will receive ins tructions on
how to ship the Products, Accessories or Softwa re, at your expense, to a
Motorola Authorized Repair Center . To obtain service, you must include: (a) a

Warranty

copy of your receipt, bill of sale or other comparable proo f of purchase; (b) a
written description of the problem; (c) the name of your service provider, if
applicable; (d) the name and location of the insta llation facility (if applicable)
and, most importantly; (e) your address and telephone num ber.

50

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLU DING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
P ARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURA TION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT , OR
REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED W ARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN
LIEU OF ALL OTHER WARRANTIES, EXP RESS OF IMPLIED. IN NO
EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CON TRACT OR
TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN E XCESS OF THE
PURCHASE PRICE OF THE PRODUCT , ACCESSOR Y OR SOFTWARE, OR
FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL

Warranty

DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMA TION OR D ATA, SOFTWARE OR
APPLICA TIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT
THESE DAMAGES MA Y BE DISCLAIMED BY LA W.

Warranty

51

Some states and jurisdictions do not allow the lim itation or exclusion of
incidental or consequential damages, or limitation on the length of an implied
warranty , so the above lim itations or exclus ions may not apply to y ou. This
warranty gives you specific legal rights, and you ma y also have other right s
that vary from state to state or from one jurisdiction to ano ther .
Laws in the United St ates and other co untries preserve for Motorola cert ain
exclusive rights for copyrighted Motorola sof tware such as the exclusive rights
to reproduce and distribute copies of the Motorola software. Motorola software
may only be copied into, used in, and redistributed with, the Produc ts
associated with such Motorola software. No other us e, including without
limitation disassembly of such Motorola sof tware or exercise of the e xclusive
rights reserved for Motorola, is permitted.

Warranty

52

Visit our website at:

www.motorola.com

514780-001
05/04

MGBI