MA360 Series
Cordless Phone
Start Here>
MA360 Series Cordless Phone
Quick Reference
To check your messages from the handset:
1. Make sure the handset is not in use. If the handset is on
(you hear a dial tone), press
2. Press
chan.
The handset plays a voice menu listing the
Talk to turn it off.
buttons you can press:
Ñ Erase message
\
Review message (each press goes back one message)
] Play or stop playing a message
^ Skip message
_ Turn the answering machine on or off.
} Repeat the voice menu
Important Numbers
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
Welcome
Congratulations! Experience the freedom of your Motorola
cordless phone.
Adjust handset volume
Format number
c: Cancel, clear
screen
Turn ringer on (up)
or off (down)
Mute or unmute
microphone,
delete phone numbers
Redial last called
number
chan: Use if you hear
interference or static
Talk: Make or answer
a call, hang up
Scroll up
Scroll down
Earphone jack
mem: Store phone
number in memory
flash: Enter settings,
6
lmn
use for custom
calling services
Place call on hold
1
Welcome
Welcome
For a large-print version of this guide, or for
product-related questions, please contact:
1-800-353-2729 USA
1-800-461-4575 Canada
1-888-390-6456 TTY (Text Telephone)
On the web, please refer to: www.motorola.com/cordless.
Congratulations on your purchase of a Motorola product!
Product registration is an important step toward enjoying your
new Motorola product. Registering helps us facilitate warranty
Welcome
service, and permits us to contact you should your Motorola
product require an update or other service. Registration is not
required for warranty coverage. To register your product online, visit: www.motorola.com/warranty/cordless.
2
Please retain your original dated sales receipt for your records.
For warranty service of your Motorola Personal
Communications product, you will need to provide a copy of
your dated sales receipt to confirm warranty status.
MOTOROLA, the Stylized M Logo, and all other trademarks
indicated as such herein are trademarks of Motorola, Inc.
® Reg. U.S. Pat. & Tm. Off. All other product or service names
are the property of their respective owners.
© 2002 Motorola, Inc. All rights reserved.
Personal Communications Sector
1500 Gateway Blvd., Boynton Beach, FL 33426-8292
6881040B55-A
Welcome
3
FCC and Interference . . . . . . . . . 6
Important Safety Information . . . 13
Getting Started . . . . . . . . . . . . . 18
Installing the Belt Clip ............. 19
Battery Safety Instructions...... 20
Charging the Battery............... 21
Installing the Phone
on a Desk............................. 24
Installing the Phone
Contents
on a Wall.............................. 25
Setting Up the Phone ............. 29
Using the Handset . . . . . . . . . . . 32
Making a Call.......................... 32
4
Contents
Answering a Call .....................32
Adjusting the Volume ..............32
Ending a Call ...........................33
Redialing a Number.................33
If You Hear Interference
on the Line ............................33
How to Find a Lost Handset ....34
Saving a Number in Memory...35
Dialing a Number from
Memory.................................38
Deleting Numbers from
Memory.................................39
Using Caller ID ........................39
Contents
Dialing a Number from the
Caller ID List ........................ 40
Deleting Numbers from the
Caller ID List ........................ 40
Saving a Caller ID Number
in Memory ............................ 41
Storing and Calling
Emergency Numbers ........... 42
Using the Answering Machine. . 43
Turning the Answering
Machine On and Off............. 44
Setting the Number of Rings .. 44
Setting the Day and Time ....... 45
Recording an Outgoing
Announcement......................46
Recording a Voice Memo ........46
Checking Messages from
the Handset ..........................47
Checking Messages Remotely
from Another Phone..............48
Changing Your Security
Code .....................................48
Screening Messages...............49
Erasing Messages...................49
Troubleshooting . . . . . . . . . . . . . 50
Warranty . . . . . . . . . . . . . . . . . . 53
Contents
5
FCC and Interference Information
This equipment complies with Parts 15 and 68 of the FCC rules
and the requirements adopted by the Administrative Council for
Terminal Attachments (ACTA).
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with applicable
FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation
instructions for details.
Notification of the Local Telephone Company
On the bottom of this equipment is a label that contains, among
other information, a product identifier in the form
FCC and Interference
US:AAAEQ##TXXXX. You must, upon request, provide this
information to your telephone company.
6
The digits represented by ## in the product identifier indicate
the Ringer Equivalency Number (REN) for this equipment. The
REN is useful in determining the number of devices you may
connect to your telephone line and still have all of these
devices ring when your telephone number is called. In most
(but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. To be certain of the
number of devices you may connect to your line as determined
by the REN, contact your local telephone company.
Notes:
• This equipment may not be used on coin service provided by
the telephone company.
• Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporation commission for information.
FCC and Interference
7
• If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this cordless
phone does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult
your telephone company or a qualified installer.
• Notice must be given to the telephone company upon
permanent disconnection of your telephone from your line.
• The FCC requires that you connect your cordless telephone
to the nationwide telephone network through a modular
telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W).
Rights of the Telephone Company
Should your equipment cause trouble on your line which may
harm the telephone network, the telephone company shall,
FCC and Interference
where practicable, notify you that temporary discontinuance of
service may be required. Where prior notice is not practical and
8
the circumstances warrant such action, the telephone
company may temporarily disconnect service immediately. In
case of such temporary discontinuance, the telephone
company must:
(1) Promptly notify you of such temporary discontinuance;
(2) Afford you the opportunity to correct the situation;
(3) Inform you of your right to bring a complaint to the
Commission pursuant to procedures set forth in Subpart E of
Part 68, FCC Rules and Regulations.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
FCC and Interference
9
Interference Information
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
• This device may not cause harmful interference; and
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
FCC and Interference
with the instructions, may cause harmful interference to radio
10
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning
the equipment on and off, the user is encouraged to try to
correct the interference with one or more of the following
measures:
• Reorient or relocate the receiving antenna (that is, the
antenna for the radio or television that is “receiving” the
interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and the receiving antenna.
• Connect the telecommunications equipment into an outlet on
a circuit different from that to which the receiving antenna is
connected.
11
FCC and Interference
If these measures do not eliminate the interference, please
consult your dealer or an experienced radio/television
technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet,
“How to Identify and Resolve Radio/TV Interference Problems.”
This booklet is available from the U.S. Government Printing
Office, Washington, D.C. 20402. Please specify stock number
004-000-00345-4 when ordering copies.
The FCC requires this product to be serviced only by Motorola
or its authorized service agents. Changes or modifications not
expressly approved by Motorola could void not only the user's
authority to operate the equipment, but also the limited
warranty.
Hearing Aid Compatibility
FCC and Interference
This telephone system meets the FCC standards for hearing
aid compatibility.
12
Important Safety Information
Follow these safety precautions when using your cordless
phone to reduce the risk of fire, electric shock, and injury to
persons or property.
To reduce the risk of fire and shock:
1. Keep all slits and openings of the phone unblocked. Do not set
the phone on a heating register or over a radiator. Ensure that
proper ventilation is provided at the installation site.
2. Do not use while wet or while standing in water.
3. Do not use this product near water (for example, near a bath
tub, kitchen sink, or swimming pool).
4. Do not allow anything to rest on the power cord. Place the
power cord so that it will not be walked on.
5. Never insert objects of any kind into the product slits as that
may result in fire or shock.
13
Safety Information
6. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
7. Do not disassemble this product. If service or repair work is
required, contact the Motorola address found in the back of
this user’s guide.
8. Do not overload wall outlets and extension cords.
9. Avoid using during an electrical storm. Use a surge protector
to protect the equipment.
10. Do not use this cordless phone to report a gas leak, especially
if you are in the vicinity of the gas line.
Safety Information
14
Unplug this cordless phone immediately from an outlet if:
• The power cord or plug is damaged or frayed.
• Liquid has been spilled into the product.
• The product has been exposed to rain or water. Do not retrieve
the handset or base until after you have unplugged the power
and phone from the wall. Then retrieve the unit by unplugged
cords.
• The product has been dropped or the cabinet has been
damaged.
• The product exhibits a distinct change in performance.
15
Safety Information
Installation Guidelines
1. Read and understand all instructions and save them for future
reference.
2. Follow all warnings and instructions marked on the product.
3. Do not install this product near a bath tub, sink or shower.
4. Operate this phone using only the power source indicated on
the marking label. If you are unsure of the power supply to
your home, consult with your dealer or local power company.
5. Do not place this product on an unstable cart, stand or table.
This product may fall, causing serious damage to the product.
6. Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may result
in damage and will often require extensive work to restore the
Safety Information
product to normal operation.
16
7. Clean this product with a soft, damp cloth. Do not use
chemicals or cleaning agents to clean this phone.
8. Use only the power supply that came with this unit. Using
other power supplies may damage the unit.
9. Because cordless phones operate on electricity, you should
have at least one phone in your home that isn’t cordless, in
case the power in your home goes out.
10. To avoid interference to nearby appliances, do not place the
base of the cordless phone on or near a TV, microwave oven,
or VCR.
Safety Information
17
Getting Started
Before you can make or answer calls, you need to install
and set up your cordless phone. The next few pages walk
you through the installation and setup process.
Getting Started
18
Installing the Belt Clip
Insert the tabs of the belt clip into the slots on the handset.
Getting Started
19
Battery Safety Instructions
• Do not burn, disassemble, mutilate, or puncture the battery. The
battery contains toxic materials that could be released, resulting in
injury.
•
Caution:
There is a risk of explosion if you replace the battery with
an incorrect battery type. Use only the battery that came with your
phone or an authorized replacement recommended by the
manufacturer.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
• Do not dispose of batteries in fire, which could result in explosion.
Getting Started
• The rechargeable batteries that power this product must
be disposed of properly and may need to be recycled. Refer
to your battery’s label for battery type. Contact your local
recycling center for proper disposal methods.
20
Charging the Battery
Red Black
1. Remove the battery door.
2. Plug the battery connector into the receptacle in the
battery compartment.
3. Insert the battery into the battery compartment and
replace the battery door.
Slide
battery
door
down to
remove
Getting Started
21
4. Plug the power cord into the back of the answering
machine and into an outlet.
Getting Started
22
5. Rest the handset in the answering machine so the
charge/in use
LED lights.
6. Charge the battery for at least 12 hours. Do not plug the
phone cord into the phone jack until the battery is fully
charged.
m
e
m
m
u
t
e
1
2
3
4
5
6
7
8
9
w
e
i
v
e
r
*
0
#
s
k
i
p
charge/
in use
Getting Started
23
Installing the Phone on a Desk
Getting Started
24
Installing the Phone on a Wall
1. Remove the twist-tie from
the phone cord. Do not
unfold the cord.
2. Untuck both ends of the
cord.
3. Hold the folded cord at the
center and insert it into the
back of the bracket.
Getting Started
25
4. Plug the phone cord into the phone jack on the wall.
5. Hang the bracket on the phone wall plate.
Getting Started
26
6. Plug the other end of the phone cord into the jack on the
back of the answering machine.
7. Plug the power cord into a power outlet if it is not already
plugged in.
27
Getting Started
8. Insert the four tabs on the wall mount into the four slots on
the back of the answering machine and push down.
mem
mute
1
2
3
4
5
6
7
8
9
w
e
i
v
e
r
*
s
k
0
i
#
p
charge/
in use
Getting Started
28
w
e
i
v
e
r
s
k
i
p
charge/
in use
Setting Up the Phone
1. Press
flash
.
2. Set the language by pressing the number key indicated on
the handset display.
3. Press
flash
.
4. If you live in an area with 7-digit dialing and you subscribe
to caller ID service with your phone company:
Enter your 3-digit area code and press
flash
.
If you live in an area with 10-digit dialing (3-digit area
code + 7-digit phone number), or if you do not subscribe
to caller ID service with your phone company:
Press
flash
to go to the next prompt (do not enter your
area code).
29
Getting Started
5. Set the ring sound. Each sound plays as you select it.
\ Ring tone 1 (soft ring)
] Ring tone 2 (loud ring)
^ Musical
6. Press
flash
.
7. Set touch tone or pulse operation. It is recommended that
you always choose touch tone dialing unless it is not
available in your area.
\ touch tone
] pulse
8. Press
Getting Started
flash
.
Note: If you select pulse, you can still use touch tone
menu systems. To activate touch tone temporarily for
one call, press * before you dial.
30
9. At the
Set to Default
prompt, press:
] (no) to save the settings you just entered. Your
settings will be retained after you turn the handset
off.
\ (yes) to restore the factory default settings.
10. Press
flash
.
Now that you have set up your handset, read the next
section of this guide for information on how to use your
cordless phone and set up and use the answering machine.
CAUTION: The long-term characteristics or the possible
physiological effects of Radio Frequency (RF)
electromagnetic fields have not been evaluated by UL. If
you are concerned with the risk of RF exposure, you may
want to limit the duration of your calls and position the
antenna as far away from your body as is practical.
31
Getting Started
Using the Handset
See page 1 for a basic diagram of your cordless handset.
Making a Call
Press
Talk
. When you hear the dial tone, dial the number.
Answering a Call
Press
Talk
.
Adjusting the Volume
Press to make
caller’s voice
louder
Using the Handset
softer
32
Ending a Call
Press
Talk
or place the handset in the answering machine.
Redialing a Number
Your phone remembers the last number you dialed, even if
the call did not connect (for example, if the number was
busy). To redial the last called number:
1. Press
2. Press
If You Hear Interference on the Line
Talk
.
Redial
.
If you hear other calls, static, or noise on the line, or if the
signal is weak, press
chan
until you get on a clear channel
without interference.
Using the Handset
33
How to Find a Lost Handset
1. Press
page
on the answering machine.
2. Follow the sound to locate the handset.
3. Press
page
again (or press
Talk
on the handset) to stop
the beeping.
Using the Handset
34
Saving a Number in Memory
Memory dialing makes it easy to dial phone numbers you
call frequently. You can store 10 phone numbers in memory
Each phone number can have up to 20 digits.
1. Make sure the handset is not in use. If the handset is on
(you hear a dial tone),
2. Press
mem
.
3. Press any number key (
press Talk to turn it off
Ñ
through É) to store the phone
.
number in that memory location.
4. Press
mem
.
35
Using the Handset
5. Enter the name you want to store. The following table
shows how many times to press each button on the
handset to enter letters and special characters.
Number of Presses
Using the Handset
Button
1
2
3
4
5
6
7
8
9
36
1 2 3 4
space -
*
!
ABC(
DEF )
GH I $
JKL ‘
MNO ;
PQRS
TUV?
WX Y Z
6. Press
mem
.
7. Enter the phone number you want to store.
To insert a pause in the number (for example, if you have
to dial 9 for a dial tone), press
#
twice (a P appears in the
number).
To store the last number you dialed, press
redial
instead of
entering a phone number.
8. Press
mem
.
Using the Handset
37
Dialing a Number from Memory
1. Press
2. Press
3. Press the number key (
Talk
mem
.
.
Ñ
through É) to select the
memory location of the phone number you want to call.
You can use memory numbers to simplify calling card calls
and other calls that require multiple strings of numbers.
For example, if you stored your calling card number in
location 1, your calling card password in location 2, and the
phone number you want to call in location 3, you would
press the following keys to call the number in location 3:
â
mem
\
mem
]
mem
^
Using the Handset
38
Deleting Numbers from Memory
1. Press
2. Using
3. Press
4. When
mem
ò
and ú, scroll to the number you want to delete.
mute
Delete Entry?
number, or
.
.
is displayed, press
c
to cancel the delete and keep the number in
mute
to delete the
memory.
Using Caller ID
When you receive a call, the handset display shows one of
the following messages:
• NEW: You received a new call that has not been reviewed.
• REPT: You received a call that you have received on caller ID
before.
• No Data: No caller ID information was sent from your phone service
provider.
Using the Handset
39
Your phone can hold up to 40 caller ID entries. To scroll
through the list of calls, press ò or ú.
Dialing a Number from the Caller ID List
1. Make sure the handset is not in use. If the handset is on
(you hear a dial tone),
2. Using
ò
and ú, scroll to the number you want to dial.
press Talk to turn it off
.
3. To change from 7-digit dialing to 10-digit dialing or long
distance format, press
frmt
until the desired format is
displayed (7, 10, or 11).
4. Press
Deleting Numbers from the Caller ID List
1. Using ò and ú, scroll to the call you want to delete.
Using the Handset
2. Press
40
Talk
mute
.
.
3. When
Delete Call ID?
the number, or
is displayed, press
c
to cancel the delete and keep the number
mute
to delete
in the caller ID list.
To delete all numbers in the caller ID list:
1. Press ò or ú to display a number in the caller ID list.
2. Press and hold
3. Press
mute
mute
until
Delete All?
is displayed.
to delete all caller ID numbers, or c to cancel
the delete and keep the numbers in the caller ID list.
Saving a Caller ID Number in Memory
1. Using ò and ú, scroll to the number you want to store.
2. Press
3. Press any number key (
mem
.
Ñ
through É) to store the
number in that memory location.
Using the Handset
41
4. If there is already a number in that memory location, press
mem
to replace the old number with the new number. If the
memory location was empty, this step is not needed.
To call a number stored in memory, see page 38.
Storing and Calling Emergency Numbers
When storing an emergency number (such as 911) into
memory or making a test call to an emergency number
stored in memory, remain on the line and briefly explain to
the dispatcher the reason for the call. Only do this, if
necessary, in off-peak hours such as early morning or late
evening.
Using the Handset
42
Using the Answering Machine
Play message, stop
message playback
Review message
Turn answering
machine on/off
annce: Record
and listen to
outgoing
message
Page a lost
handset
Record a voice memo
Microphone
Message counter
hour: Set the hour
Erase message
Skip to next
message
Adjust volume
day/check:
Check day
and time, set
day of week
min: Set the
minutes
43
Using the Answering Machine
Turning the Answering Machine On and Off
Press
on/off
.
When the answering machine is on, the message counter
shows the number of messages. The number flashes if
there are any messages you have not listened to yet.
When the answering machine is off,
--
appears in the
message counter display.
When the message counter flashes
CL
, the clock has not
been set or needs to be reset (for example, after a power
outage). If there are any messages on the answering
machine, the display alternates between flashing
CL
flashing the number of messages.
Setting the Number of Rings
Use the slide switch on the back of the answering machine
to adjust how many times the phone will ring before the
answering machine picks up the call (3 or 5).
Using the Answering Machine
44
and
Setting the Day and Time
1. Press and hold
After you release
day/check
day/check
until you hear the current day.
, the answering machine
repeats the day and time.
2. Press and hold
After you release
hour
until you hear the current hour.
hour
, the answering machine repeats the
day and time.
3. Press and hold
you release
min
until you hear the current minute. After
min
, the answering machine repeats the day
and time.
Note:
When you first press
min
, the answering machine
announces the minutes in 1-minute increments, then
increases the rate to 5-minute increments.
45
Using the Answering Machine
Recording an Outgoing Announcement
1. Press and hold
annce
. The answering machine beeps and
the message counter flashes.
2. Record the message you want callers to hear. Speak
clearly and at least 12 inches away from the microphone.
3. Release
annce
. The message replays.
To return to the default announcement, briefly press
As your recorded message plays, press
erase
to delete it.
To hear your announcement at any time, briefly press
annce
.
Recording a Voice Memo
The voice memo features lets you leave a message for
yourself on the answering machine.
1. Press and hold
Using the Answering Machine
46
memo
. The answering machine beeps.
annce
.
2. While still holding down
memo
, record your message.
Speak clearly and at least 12 inches away from the
microphone.
3. Release
memo
when you are finished recording. The
answering machine saves the memo as a message, then
beeps.
Checking Messages from the Handset
1. Make sure the handset is not in use. If the handset is on
(you hear a dial tone),
2. Press
chan
. The handset plays a voice menu listing the
press Talk to turn it off
.
buttons you can press:
Ñ
Erase message
\
Review message (each press goes back one
message)
]
Play or stop playing a message
47
Using the Answering Machine
^
Skip message
_
Turn the answering machine on or off
}
Repeat the voice menu
Checking Messages Remotely from Another Phone
1. Dial your phone number.
2. When you hear your outgoing message, press
*
followed
by your security code (the default security code is 123).
If someone answers or makes a call from the phone while
you are checking your messages, the remote answering
machine functions are canceled.
Changing Your Security Code
1. Make sure the handset is not in use. If the handset is on
(you hear a dial tone),
2. Press
Using the Answering Machine
48
chan
.
press Talk to turn it off
.
3. Press * followed by your new 3-digit security code.
4. Press
*
again. The answering machine repeats the new
security code.
Screening Messages
You can listen to a message while the caller is leaving the
message on your answering machine.
1. While the caller is leaving the message, press
chan
on the
handset.
2. To interrupt the message and talk to the caller, press
Erasing Messages
Press
erase
while listening to the message.
Talk
To erase all messages on the answering machine, press
and hold
erase
for 2 seconds. The answering machine
beeps and erases all messages.
49
.
Using the Answering Machine
Troubleshooting
What to do if...
The phone
doesn’t work at
all (no lights, no
dial tone)
No dial tone
Troubleshooting
50
• Check the power and phone connections. Is
the power cable plugged in at both ends?
Phone cable?
• Check the battery. Is it charged? Does it fit
properly?
• Check the items listed above.
• Move closer to the base.
• Verify dial tone using another phone. If you
have no dial tone on that phone, contact your
phone company.
• Disconnect the phone and reconnect it at a
different phone and power outlet.
You can’t
receive calls
The signal is
weak or has
noise or static
• Check the battery. Is it charged? Does it fit
properly?
• Verify that the handset ringer is turned on.
• Move closer to the base.
• Unplug other phones. You may have too many
phones on your telephone line to allow all of
them to ring.
•Press
chan
to select a different channel.
• Check the battery and power.
• Move closer to the base.
• Move the base to a different power outlet (especially if the phone is sharing an outlet with
an appliance).
Troubleshooting
51
You hear other
calls on your
line
The battery
won’t charge
The battery
loses charge
faster than
Troubleshooting
normal
52
•Press
• Hang up. Place the handset into the base.
• Disconnect the base from power and phone.
• Check the base. Is it properly connected? Are
• Check the battery contacts. Make sure the
• Is it an old battery? Replace the battery.
• Is it a new battery? A new battery needs to be
• Is it an old battery? Replace the battery.
chan
to select a different channel.
Wait 30 seconds then try again.
its contacts clean and dry?
battery is connected properly.
charged at least 12 hours before use to maintain normal talk time.
Motorola Limited Warranty
for Consumer Products, Accessories, and Software
Purchased in the United States or Canada
What Does this Warranty Cover?
Subject to the exclusions contained below, Motorola, Inc. warrants its telephones,
pagers, and consumer and professional two-way radios (excluding commercial,
government or industrial radios) that operate via Family Radio Service or General Mobile
Radio Service (“Products”), Motorola-branded or certified accessories sold for use with
these Products (“Accessories”) and Motorola software contained on CD-Roms or other
tangible media and sold for use with these Products (“Software”) to be free from defects
in materials and workmanship under normal consumer usage for the period(s) outlined
below. This limited warranty is a consumer’s exclusive remedy, and applies as follows to
new Motorola Products, Accessories and Software purchased by consumers in the
United States or Canada, which are accompanied by this written warranty:
53
Warranty
Products and Accessories as defined above, unless otherwise provided for below.
Length of coverage: one (1) year from the date of purchase by the first consumer
purchaser of the product unless otherwise provided for below.
•
Decorative Accessories and Cases.
Decorative covers, bezels, PhoneWrap™
covers and cases. Length of coverage: limited lifetime warranty for the lifetime of
ownership by the first consumer purchaser of the product.
•
Monaural Headsets.
Ear buds and boom headsets that transmit mono sound
through a wired connection. Length of coverage: limited lifetime warranty for the
lifetime of ownership by the first consumer purchaser of the product.
•
Consumer Two-Way Radio Accessories.
Warranty
from the date of purchase by the first consumer purchaser of the product.
•
Products and Accessories that are Repaired or Replaced.
Length of coverage: Ninety (90) days
Length of coverage:
The balance of the original warranty or for ninety (90) days from the date returned
to the consumer, whichever is longer.
54
Software.
Applies only to physical defects in the media that embodies the copy of the
software (e.g. CD-ROM, or floppy disk). Length of coverage: ninety (90) days from the
date of purchase.
Exclusions
Normal Wear and Tear.
Periodic maintenance, repair and replacement of parts due to
normal wear and tear are excluded from coverage.
Batteries.
Only batteries whose fully charged capacity falls below 80% of their rated
capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse.
Defects or damage that result from: (a) improper operation, storage,
misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.)
to the surface of the product resulting from misuse; (b) contact with liquid, water, rain,
extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c)
use of the Products or Accessories for commercial purposes or subjecting the Product or
Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of
Motorola, are excluded from coverage.
55
Warranty
Use of Non-Motorola Products and Accessories.
Defects or damage that result from
the use of Non-Motorola branded or certified Products, Accessories, Software or other
peripheral equipment are excluded from coverage.
Unauthorized Service or Modification.
Defects or damages resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way by
someone other than Motorola, or its authorized service centers, are excluded from
coverage.
Altered Products.
Products or Accessories with (a) serial numbers or date tags that
have been removed, altered or obliterated; (b) broken seals or that show evidence of
tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola
housings, or parts, are excluded from coverage.
Warranty
Communication Services.
Defects, damages, or the failure of Products, Accessories or
Software due to any communication service or signal you may subscribe to or use with
the Products, Accessories or Software is excluded from coverage.
56
Software Embodied in Physical Media.
No warranty is made that the software will
meet your requirements or will work in combination with any hardware or software
applications provided by third parties, that the operation of the software products will be
uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media.
Software that is not embodied in physical
media (e.g. software that is downloaded from the internet), is provided “as is” and without
warranty.
Who is Covered
This warranty extends to the first end-user purchaser, only.
What will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase price of
any Products, Accessories or Software that does not conform to this warranty. We may
use functionally equivalent reconditioned/refurbished/pre-owned or new Products,
Accessories or parts. No data, software or applications added to your Product,
57
Warranty
Accessory or Software, including but not limited to personal contacts, games and ringer
tones, will be reinstalled. To avoid losing such data, software and applications please
create a back up prior to requesting service.
How to Get Warranty Service or Other Information
USA
Phones 1-800-331-6456
Two-Way Radios 1-800-353-2729
Pagers 1-800-548-9954
Canada
TTY
For
Warranty
Accessories and Software
All Products 1-800-461-4575
TTY 1-888-390-6456
, please call the telephone number designated
above for the product with which they are used.
You will receive instructions on how to ship the Products, Accessories or Software, at
your expense, to a Motorola Authorized Repair Center.
58
To obtain service, you must include: (a) a copy of your receipt, bill of sale or other
comparable proof of purchase; (b) a written description of the problem; (c) the name of
your service provider, if applicable; (d) the name and location of the installation facility (if
applicable) and, most importantly; (e) your address and telephone number.
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED TO the duration of this Limited WARRANTY, otherwise
the REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS
Limited WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, and is
provided in lieu of all other warranties, express of implied. In no event shall Motorola be
liable, whether in contract or tort (including negligence) for damages in excess of the
purchase price of the Product, Accessory or Software, or for any indirect, incidental,
special or consequential damages of any kind, or loss of revenue or profits, loss of
59
Warranty
business, loss of information or data, software or applications or other financial loss
arising out of or in connection with the ability or inability to use the Products, Accessories
or Software to the full extent these damages may be disclaimed by law.
Some states and jurisdictions do not allow the limitation or exclusion of incidental
or consequential damages, or limitation on the length of an implied warranty, so
the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary from state to
state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain exclusive
rights for copyrighted Motorola software such as the exclusive rights to reproduce and
distribute copies of the Motorola software. Motorola software may only be copied into,
Warranty
used in, and redistributed with, the Products associated with such Motorola software. No
other use, including without limitation disassembly of such Motorola software or exercise
of the exclusive rights reserved for Motorola, is permitted.
60
motorola.com
@6881040B55@
6881040B55-A
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