Motorola i856 User Manual

User’s Guide

i856

DECLARATION OF CONFORMITY

Per FCC CFR 47 Part 2 Section 2.1077(a)

Responsible Party Name: Motorola, Inc. Address: 8000 West Sunrise Boulevard

Plantation, FL 33322 USA Phone Number: 1 (800) 453-0920 Hereby declares that the product:

Product Name: i856 Model Number: H74XAN6JR7AN FCC-ID: IHDT56KC1 Conforms to the following regulations: FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section 15.109(a)

FCC Notice to Users

The following statement applies to all products that have received FCC approval. Applicable products bear the FCC logo, and/or an FCC ID in the format FCC-ID: IHDT56KC1 on the product label.

Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21.

Class B Digital Device

As a personal computer peripheral, this device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See 47 CFR Sec. 15.19(3).

Note:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Notice to Users

Operation is subject to the following two conditions: (1) This device may not cause interference and (2) This device must accept any interference, including interference that may cause undesired operation of the device. See RSS-GEN 7.1.5.

Motorola, Inc. Consumer Advocacy Office 600 North US Highway 45 Libertyville, IL 60048

www.hellomoto.com

Note:

Do not ship your phone to the above address. If you need to return your phone for repairs, replacement, or warranty service, please contact the Motorola Customer Support Center at:

1-800-453-0920 (United States) 1-877-483-2840 (TTY/TDD United States for hearing impaired)

Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Java and all other Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.

HELLOMOTO

Left Soft Key

Perform function

in lower left

display.

Right Soft Key

Perform function in lower right display.

End/Power Key

End calls, exit menu system, turns phone on/off.

Talk Key/Recent Call

Make &

answer calls.

Music Key

Activates Music Player.

4-Way Navigation Key

3.5 mm Audio Jack

Volume Keys

Speaker Key

PTT Button

Micro USB Connector

Connects charger and

accessories.

Menu Key

From home screen,

open main menu.

OK / Play Key

Contcs Mesgs Contcs Mesgs

Ready

5/10/09

Ready

5/10/09

i856w

Camera Key

Introducing your new Motorola i856 wireless phone. Here’s a quick anatomy lesson.

check it out

Press and hold the

Power Key for a

few seconds, or until

the screen lights up,

to turn on your phone.

Press the Navigation key

up, down, left or right

to highlight a menu feature.

Customizable r key

that can be used

to open the

Settings screen.

Press the r key to select.

Contcs Mesgs

Ready

5/10/09

contents

check it out . . . . . . . . . . . 2

menu map. . . . . . . . . . . . 5

use and care . . . . . . . . . . 7

essentials . . . . . . . . . . . . 8

about this guide . . . . . . 8

SIM card. . . . . . . . . . . . 9

microSD memory card . 9

battery . . . . . . . . . . . . . 11

turn it on & off . . . . . . 13

enable security . . . . . . 14

make a phone call. . . . 14

answer a phone call . . 14

advanced calling . . . . . 14

make a private call . . . 15 answer a private call. . 16 store a phone number or

private ID . . . . . . . . . . 17

contacts . . . . . . . . . . . 17

call a stored phone number or private ID . 18 finding your phone number and private ID 18

messaging . . . . . . . . . 18

MMS features . . . . . . 19

inbox. . . . . . . . . . . . . . 23

outbox . . . . . . . . . . . . 28

sent items . . . . . . . . . 28

customize messaging. 29

basics. . . . . . . . . . . . . . . 36

display . . . . . . . . . . . . 36

main menu . . . . . . . . . 37

carousel menu . . . . . . 37

text entry . . . . . . . . . . 38

volume . . . . . . . . . . . . 41

navigation key. . . . . . . 42

handsfree speaker . . . 42

transmitters . . . . . . . . 42

features for the hearing

impaired . . . . . . . . . . . 43

TTY . . . . . . . . . . . . . . . 44

security features. . . . . 45

main attractions . . . . . . 46

multimedia . . . . . . . . . 46

my music . . . . . . . . . . 50

my images . . . . . . . . . 58

my videos . . . . . . . . . . 59

camera . . . . . . . . . . . . 60

camcorder . . . . . . . . . 62

PTX features. . . . . . . . 64

one touch PTT . . . . . . 72

PT manager . . . . . . . . 73

Bluetooth® . . . . . . . . . 74

call features. . . . . . . . . . 78

turn off a call alert. . . . 78

contents

recent calls . . . . . . . . . 78

redial . . . . . . . . . . . . . . 79

caller ID . . . . . . . . . . . . 79

call forward . . . . . . . . . 79

voice names . . . . . . . . 80

emergency calls . . . . . 81

international calls. . . . . 81

speed dial . . . . . . . . . . 82

voicemail . . . . . . . . . . . 82

customize. . . . . . . . . . . . 83

ring tones . . . . . . . . . . 83

backlight . . . . . . . . . . . 84

wallpaper. . . . . . . . . . . 84

datebook . . . . . . . . . . . 85

hide or show location

information . . . . . . . . . 86

Legal and Safety . . . . . . 88

Safety and General

Information . . . . . . . . . 88

Operational Precautions . 89

contents

RF Energy Interference/

Compatibility . . . . . . . . 89

Bluetooth. . . . . . . . . . . 90

Caring for the Environment by Recycling 91 Driving Precautions . . . 91 Operational Warnings . 91 Open Source Software

Information . . . . . . . . . 93

Service and Repairs. . . 94 Export Law Assurances. . 94 Battery Use and Safety 94

Battery Charging . . . . . 96

Specific Absorption Rate. 96 AGPS and Emergency

Calls. . . . . . . . . . . . . . . 97

Motorola Limited Warranty for the United

States and Canada. . . . 98

Hearing Aid Compatibility With Mobile Phones . 102 Information From the World Health Organization 103 Product Registration . 103 Wireless: The New

Recyclable . . . . . . . . . 103

California Perchlorate

Label . . . . . . . . . . . . . 103

Patent and Trademark

Information . . . . . . . . 104

Software Copyright Notice 104 Privacy and Data Security 104 Smart Practices While

Driving . . . . . . . . . . . . 105

index . . . . . . . . . . . . . . . 107

main menu

Recent Calls

Contacts

• [New Contact]

Messages

• [Create Message]

•Voice Mail

• Inbox

•Drafts

• Outbox

• Sent Items

• Net Alert

Web

Multimedia

• Media Center

• My Images

• My Music

• My Videos

•Camera

• Camcorder

• Ring Tones

• VoiceRecord

Push To Talk

• Call Alert

• PT Manager

•Quick PTT

• PTT Options

menu map

Games and Apps

•Buy More

• Alarm Clock Plus

• My Images

• Audio Player

• My Videos

• Java System

• Memory Card

Tools

•My Info

•My Name

•Line 1

• Private ID1

• Private ID2

• Carrier IP

• IP1 Address

• IP2 Address

•Profiles

• [New Profile]

• Standard

•Car

• Meeting

•Office

• Outdoors

• Headset

•PRVT Only

•CNTCS Only

• Alarm Clock Plus

• Bluetooth

• Audio Devices

• Pair to Devices

• Device History

• Setup

• Find Me

• GPS

• Position

• Privacy

• Interface

• Datebook

• [New Event]

• Call Timers

• Last Call

• Phone Reset

• Phone Lifetime

•Prvt/Grp Reset

• Prvt/Grp Lifetime

• Kbytes Reset

•Memo

Settings (see next page)

This is the standard main menu layout. Your phone’s menu may be a little different.

settings menu

Display/Info

• Wallpaper

•[Buy More]

• Auto Cycle

• Wallpaper

•Text Size

• Theme

• Home Icons

• Backlight

•Timer

• Java Timer

• PTT Backlight

• Slide Close

• Continue Task

• End Task

•Clock

•Display

•Time Format

• Date Format

•Year

• Menu View

• Icon View

•List View

•Tab View

• Large Dialing

• Language

Phone Calls

• Set Line

•Any Key Ans

• Auto Redial

• Call Waiting

• Auto Ans

• Slide Activation

• Minute Beep

• Call Duration

•TTY

• Hearing Aid

• Notifications

• DTMF Dialing

• Call Forward

• Prepend

Pers onalize

• Reorder Menu

• Shortcuts

•Up Key

•Down Key

•Left Key

• Right Key

• Center Key

•Left Softkey

• Right Softkey

•Power Up

Vol u me

• Ringers/Alerts

• Speaker

• Earpiece

• Multimedia

•Keypad

Voice Playback

• Speak Text

• Speak Caller

•Voice

• Multimedia Volume

Memory Card

• Remove Card

• Store Media

• Format Card

•Help

Security

• Phone Lock

• Keypad Lock

• SIM PIN

• GPS PIN

• Change Passwords

Advanced

• Alert Timeout

• Headset/Spkr

• Connectivity

• Reset Defaults

• Return to Home

•Transmitters

• Phone Only

Connections

• Bluetooth

•USB

• Memory Card Access

• Data Modem

• Application Access

•Help

use and care

Use and Care

To care for your Motorola phone, please keep it away from:

liquids of any kind dust and dirt

Don’t expose your phone to water, rain, extreme humidity, sweat, or other moisture. If it does get wet, don’t try to accelerate drying with the use of an oven or dryer, as this may damage the phone.

extreme heat or cold cleaning solutions

Avoid temperatures below 0°C/32°F or above 45°C/113°F

microwaves the ground

Don’t try to dry your phone in a microwave oven.

Don’t expose your phone to dust, dirt,

food, or other inappropriate

sand, materials.

To clean your phone, use only a dry soft cloth. Don’t use alcohol or other cleaning solutions.

Don’t drop your phone.

essentials

Caution:

time, read the Important Safety and Legal information included in the gray-edged pages at the back of this guide.

Before using the phone for the first

about this guide

This guide shows how to locate and access menu feature as follows:

Find it: / > u >

This means that, from the home screen:

Press the menu key / and then press

Settings

the

essentials

Phone Calls

menu option u.

Press the navigation keys ; to scroll to

Phone Calls

select it.

symbols

, and press the center key r to

This means a feature is network or

subscription dependent and may not be available in all areas, or might not be offered by your service provider. Contact customer service for more information.

This means a feature requires an

optional accessory.

SIM card

microSD memory

insert the SIM card

Warning:

remove your SIM card from your phone unless absolutely necessary.

To avoid loss or damage, do not

card

Your handset may come with a memory card, memory card adapter, and memory card

reader A memory card is removable flash memory

ou can use to store pictures, videos, and

audio files(music and podcast). You can connect your phone using a

Motorola data cable directly to your

omputer, access the memory card

c loaded in the phone to save or delete music, images, videos, or audio files.

Find it: / > u >

1. Depending on your service provider, the memory card, memory card adapter, and memory card reader may not be included with your phone.

Connections > USB

essentials

insert the memory card

Remove the battery door, lift the black plastic indicator and slide the memory card in place. Return the battery cover when you are done.

Note:

The first time you insert a memory card in your phone, you will see the following options: and choice and continue.

[Do Nothing], Go To Audio Player, Go To Camera

Go To Media Center

essentials

. Select the option of your

remove the memory card

Warning:

before selecting the

Settings

selecting the loss of data.

Do not remove the memory card

Remove Card

. Removing the memory card before

Remove Card

From the home screen press

Memory Card > Remove Card

Once the handset confirms it is safe to remove the SD card, press

Remove the battery door.

option under

option could result in

/ > u >

under OK.

Lift the black plastic indicator and, with your fingernail, slide the memory card out of the slot.

Close the memory card slot cover.

battery

Note:

Please consult “Battery Use and

Safety” on page 94 before using this product.

battery installation

With your fingernail, pull the battery door cover lock toward the front of the phone.

essentials

Slide the battery door upwards until it is released from the phone.

Push the battery down until it snaps in place.

Replace the battery door and slide it down while pressing gently until you hear a click.

Remove the battery door.

Note:

You must remove the battery

door to attach a lanyard to the phone.

essentials

battery charging

New batteries are not fully charged.

charge using the charger

Pull out the connector cover, and insert the charger into the micro USB connector on your phone as shown.

charge from your computer

You can partially charge your phone’s battery by connecting a Motorola-approved USB cable from your phone’s micro-USB port to a high power USB connector on a computer (not a low-power one, such as the USB connector on your keyboard or bus-powered USB hub). Typically, USB

high-power connectors are located directly on your computer.

turn it on & off

To turn on your phone, press and hold . for a few seconds or until the display turns on. If prompted, enter your four-digit unlock code.

To turn off your phone, press and hold . for two seconds.

Note:

If you press the . for more than four

seconds, the handset will power “On” in

Transmitters Off

page 42.

mode. See “transmitters” on

essentials

enable security

answer a phone call

You must enable security the first time you power on you phone or within 10 days of first activation of your phone.

Press K under Ok.

You are prompted to enable security.

under

Yes

Press followed by the default home page displays.

Press . to return to the home screen.

. A series of screens

make a phone call

Enter a phone number and press , or use a voice command. See “place a call using a voice name” on page 80.

To hang up press

essentials

If you want to answer the call on speaker phone, press the speaker key

If you want to answer the call using the

handset, press

If you are using a Bluetooth headset, press the answer key on your headset. To hang up press the key again.

. To hang up press ..

)

advanced calling

feature call waiting

To accept the second call and put the active call on

hold press To accept the second call

nd end the active call press

under

Yes

feature any key

answer

To answer phone calls by pressing any key on the keypad press

Phone Calls

Any Key Ans

> u >

> On.

make a private call

Your Private ID is the number at which you receive one-to-one Private calls.

Note:

PTT means Push To Talk/ Walkie-Talkie.

to make a Private call

Enter the Private ID you want to call.

Press and hold the PTT button. Begin talking after your phone emits a chirping sound.

Release the PTT button to listen. To end the call press ..

Note:

A Private call ends automatically if there

is no activity on the call for a few seconds.

send call alerts

Sending a call alert discretely lets the recipient know that you want to talk to him or her on a Private call.

When you send a call alert, the recipient’s handset displays your name and emits a series of beeps or vibrations.

to send a call alert

Enter the Private ID you want to call as you would when making a Private call.

Press K under

When the message the display, press the PTT button until the message

Alert Successful

Alert

Ready To Alert

appears.

appears on

essentials

answer a private call

When your phone emits a chirping sound or vibrates to indicate you are receiving a Private call, wait for the caller to finish speaking.

Press and hold the PTT button and begin talking after your phone emits a chirping sound.

Release the PTT button to listen. To end the call press

answer a call alert

When you receive a call alert, you must:

option

Answer:

Begin a Private call with the sender.

Queue:

Store the call alert to the call alert

queue.

Clear:

Dismiss and delete the call alert.

essentials

You cannot receive phone calls or Private calls

til you do.

to answer a call alert

Press the PTT button to start a Private call with the sender.

Queue the call alert by pressing K under

Queue

Clear the call alert by pressing K under

Clear

making a phone call while in a private call

When you are in a Private call, you can make a phone call to the other participant if that person’s phone number is stored in

While in a Private call press ,.

Contacts.

A confirmation screen will appear asking to

Start Call To:

Press K under the call.

Yes

or press r to begin

Enter the number for the entry and press

under

Save

when done

contacts

store a phone number or private ID

You can store a phone number or private ID in

Contacts

Find it: / > L >

Enter a name for the new entry. Each entry’s name can contain 20 characters.

Select a specific

Select a type for the entry (

Private2

Work1, Work2, Home, Email1, Email2, Fax

Pager, IP

choose

[New Contact]

Ring Tone

Other

)

. To store a private ID

Private1 or Private2

Mobile, Private1,

feature edit/delete

contact entry

set ringer ID

Press K under Select a contact and press

Edit

desired content and press

. Press K under

Press K under Select a contact and press

Edit > [Ring Tone/Picture]

Select

Ringer

desired ring tone. Press under

Done

Contacts

. Change the

Contacts.

and chose your

essentials

Save

feature set picture IDPress K under

Select a contact and press

Edit > [Ring Tone/Picture]

Select

Picture

and choose

your desired picture. Press

under

Back

> K under

Save

Contacts.

If you chose a phone number, press , to call the entry, or if you chose a Private ID, press and hold the PTT button to call the

number.

finding your phone number and private ID

Find it: / > m >

My Info

call a stored phone number or private ID

Find it: / > L.

Scroll to the

If the Contacts entry contains more than one number, scroll left or right until the type of the number you want to call is displayed (

Work2, Home

essentials

Contacts

entry.

Mobile, Private1, Private2, Work1

, etc.).

messaging

Your phone has the ability to use both MOSMS and Multimedia Messaging Service (MMS) messaging. The type of messaging your phone uses will be determined by your service provider. If your service provider offers messaging through MOSMS, your phone

sends and receive messages using MOSMS. If your service provider offers MMS, your

hone sends and receives messages using

MMS. Additionally, MMS allows you to send and receive messages that may include text, pictures, videos, and audio files.

create and send messages

From the home screen press K under

Mesgs

[Create Message]

Enter the phone number of the person you want to send the message to and press

or press K under

Contacts

Recent Calls

want.

Select

Message

message or to use a quick note press under

QNotes

and scroll to the quick note

you want.

If you want to send the message, press

under

Send

without sending it, press

. Select

to find the number you

: and enter the text of the

or to delete the message

under

Cancel

quick notes

When you are filling in the fields, you can add ready-made words or short phrases called Quick Notes. After you add these words or phrases, you can edit them as you would any other text.

While you are creating a message, scroll to or select

Press K under

Select the quick note you want to insert into the message.

Press K under

Message

QNotes

Send

Subject

Message

MMS features

Note:

The following features are available only

when using MMS.

and

Subject

essentials

more message options

To view more message fields in a message

Normal

....More....

High

you are creating, select The following options become available:

option

Subject

: Create or edit the subject line.

Attach

: Attach a picture, audio file or voice

record.

: Send a copy of this message to

someone else.

Auto Replies

possible short answers for the recipient to choose when replying to your message.

Priority

Valid Until:

deliver the message end, or press under

: Allows you to create a list of

: Set priority

Set a date after which attempts to

No Date

essentials

insert a picture, video, and audio recording

You can insert one or more pictures, videos, and audio files from the media center into the body of the message. You can include text in the body of your message in addition to these items.

insert items

While you are filling in the

, select

Insert Audio, Insert Video, Capture Video, Capture Picture Record Voice

A list of available pictures, videos, or audio file

s appears. You can only insert one item at a

time. Select the picture, video, or audio recording

ou want to insert.

Insert

and choose from

Message

field, press

Insert Picture

remove an inserted item

To remove an item from the message you are creating, highlight it and press

under

Delete

attach a picture, video, or audio recording

You can attach one or more pictures, audio or voice recordings from your phone into the body of the message. You can include text in the body of your message in addition to these items.

While you are filling in the press

[New Attach]

Pictures

Capture Picture, Browse Audio, Record Voice,

Browse Video

A list of available pictures, audio files, or voice recordings appears.

Select the picture, audio or voice record you want to attach.

> and select from

, or

Record Video

Attach

field,

Browse

If you want to attach more items, select

[New Attach]

When finished, press K under

Note:

pictures if they are not forward locked and if their DRM settings do not prevent you from sending.

Forward locked items are usually copyright protected, and you cannot share them with anyone, such as in Private calls or by uploading them from your phone.

You can only attach audio files and

take a new picture

While you are creating a message, scroll to any message field and press select

Attach

Select camera.

[New Attach]

Capture Picture

. This accesses the

Done

essentials

Take the picture. For instructions on how to take the picture see page 60.

When you have captured the picture you want, press

To discard the picture, press K under

Discard

When finished, press K under The picture is attached to the message

and saved to the default storage location.

. You can then take another picture.

under

“camera” on

Save

Done

record a video

You can record a video to send with a message:

Select

Attach > [New Attach] > Record Video

Record and adjust video. To view the video without saving it, press

under

Review

essentials

To save the video, press r. To discard the video without saving it,

press

under

Discard

The video is attached to the message and saved to the media center in the default storage location.

create a new voice record

You can create a new voice record to send with a message:

Press / or select

Select

Record Voice

Say the message you want to record into the microphone.

When you are finished recording, press

When finished, press K under

Attach

[New Attach]

Done

The voice record is attached to the message and saved to the media center and the list of voice records.

To edit the fields you want to change, follow step and send messages” above.

2 through step 4 in “create

remove an attachment

To remove an attachment in a message you are creating:

Select

Attach

Scroll to the attachment you want to remove.

Press / >

Unattach

use drafts

When you save a message as a draft, it is saved in the drafts folder.

Find it:

Press / > E >

Select the draft you want to edit.

Drafts

delete a draft

When you send a draft, it is removed from the Drafts folder.

To delete a message in the Drafts folder without sending it, scroll to the message you want to delete and press

Delete

Press K under

Yes to confirm.

under

inbox

Find it:

receive a message

Press / > E >

To view the message press K under

Inbox

essentials

Read

To dismiss the message notification press

under

Exit

While reading a text and numeric message that contains a phone number, you can press

to call that number.

threaded inbox

The threaded Inbox allows you to organize your messages by subject or sender.

From the Message Center, Press / >

Threading

, and select from

Sender

Note:

Threading by subject is dependant upon your service provider.

None, Subject

, or

read from the message center

From the home screen press K under

Mesgs

Inbox

Select the message you want to read.

essentials

To reply to the message, press K under

delete unread messages

Scroll to the message you want to delete.

Press K under confirm.

Delete

and K under

Yes

forward a message

Press / >

Create and send your message. Embedded objects and attachments are included when you forward a message.

Forward

lock and unlock messages

Locked messages cannot be deleted until you unlock them.

View the message you want to lock or unlock.

Press / >

Lock Message

Unlock Message

call a number in a message

If a message you receive contains a phone number or Private ID in the field, the of the message, you can call or send a call alert to that number.

field, the

From

field, the To

Subject

field, or the body

send a call alert

View the message.

Highlight the Private ID you want to alert.

Press / >

Push the PTT button.

Alert

store message information to contacts

If a message you receive contains a phone number, Private ID, or an email address in the

From

field, the To field, the Cc field, the field, or the body of the message, you can store this information to

View the message.

Highlight the number or email address you want to save.

Press / >

To store the number or email address as a new entry, select

To store the number or email address to an existing entry, select the entry.

With the Contacts type field highlighted, press Contacts type you want to assign the number or email address.

Press K under

Save Number

;

left or right to display the

Contacts

[New Contact]

Save

Save Email

Subject

reply to a message

To reply to a message:

essentials

View the message you want to reply to.

To reply to the sender only, press K under

or press K under

reply to all recipients.

A list of short phrases appears. Select any of these phrases to add it to your messages or select

Edit any message fields you want to change.

Press K under

[Create Reply]

Send

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go to a website

If a message contains one or more website URLs, you can go to that website.

View the message.

Highlight the website URL you want to go to.

Press

/ > Go To Website.

Note:

The entire URL must appear in the

message to allow you to open the website.

use auto replies

If the message you are replying to was sent with auto replies, it contains a numbered list of possible replies for you to send. Press the number of the reply you want to send. The reply is sent immediately without further action.

essentials

embedded objects and attachments

If a message contains pictures, videos, or audio files in the body of the message, highlight each picture, video, or audio recording to view or play it.

If a message contains a picture, video, or audio recording as an attachment, open the

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