Motorola CG4500 User Manual
CG4500 Communications Gateway
User Guide
Q
intelligence everywhere”
WARNING
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO
RAIN OR MOISTURE.
CAUTION
TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN
EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE
BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
THE SOCKET-OUTLET SHALL BE NEAR THE EQUIPMENT AND EASILY
ACCESSIBLE WHEN THE PLUG OF THE POWER SUPPLY CORD IS USED AS
THE DISCONNECT DEVICE.
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of uninsulated “dangerous
1
This installation should be made by a qualified service person and should conform to all local codes.
REPAIRS
If you find the unit in need of repair, contact your cable system operator for repair or replacement.
voltage” within the product’s enclosure that may be of sufficient magnitude
to constitute a risk of electric shock to persons.
The exclamation point, within an equilateral triangle, is intended to alert the
user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying the appliance.
Declaration of Conformity
We
declare under our sole responsibility that the
CG4500 Communications Gateway
to which this declaration relates is in conformity with one or more of the following standards:
Motorola, Inc.
101 Tournament Drive
Horsham, PA 19044, U.S.A.
EMC Standards
EN55022 EN55024 EN50083-2 CISPR-22 CISPR-24
Safety Standards
EN60065 EN60825 EN60950 lEC 60950 + Al: 1992 + A2: 1993 + A3: 1995 + A4: 1996
following the provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC
A
CAUTION
THESE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED
PERSONNEL ONLY. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO
NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE
INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU
ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE
PERSONNEL.
Repairs
If repair is necessary, contact your cable service provider.
Copyright © 2002 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any
means or used to make any derivative work (such as translation, transformation or
adaptation) without written permission from Motorola, Inc.
Motorola, Inc. reserves the right to revise this publication and to make changes in
content from time to time without obligation on the part of Motorola, Inc. to provide
notification of such revision or change. Motorola, Inc. provides this guide without
warranty of any kind, either implied or expressed, including, but not limited, to the
implied warranties of merchantability and fitness for a particular purpose. Motorola, Inc.
may make improvements or changes in the product(s) described in this manual at any
time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark
Office. Microsoft and Windows are registered trademarks and Windows Me and
Windows XP are trademarks of Microsoft Corporation. Microsoft Windows screen
shots are used by permission of Microsoft Corporation. Macintosh is a registered
trademark of Apple Computer, Inc. UNIX is a registered trademark of the Open Group
in the United States and other countries. DOCSIS and PacketCable are trademarks of
Cable Television Laboratories, Inc. All other product or service names are the property
of their respective owners.
CONTENTS
Introduction
..........................................................................
Front Panel.....................................................................................................................................................................................................3
Rear Panel......................................................................................................................................................................................................6
Before You Begin.......................................................................9
Installation..........................................................................12
For a Single User.........................................................................................................................................................................................12
Powering Up the First Time.........................................................................................................................................................................15
Using the Optional Cradle...........................................................................................................................................................................16
For Multiple Users........................................................................................................................................................................................17
Ethernet................................................................................................................................................................................................17
Ethernet and USB.................................................................................................................................................................................18
Basic Configuration...................................................................20
Configuring for TCP/IP.................................................................................................................................................................................20
Installing USB Device Drivers.....................................................................................................................................................................23
Verifying Your IP Address............................................................................................................................................................................24
Troubleshooting.......................................................................2R
1
INTRODUCTION
The Motorola CG4500 Communications Gateway enables you to connect your home or business computer to a high-speed
Data Over Cable Service Interface Specification (DOCSIS ) 1.0 or l.l compliant data network. The CG4500 provides
high-speed, bi-directional data access with Radio Frequency (RF) downstream transfer rates up to 38 Mbps and RF upstream
rates up to l0 Mbps. It also provides telephony voice communication features using the Internet Protocol (IP) known as Voice
over IP (VoIP).
The CG4500 supports two separately dedicated telephone lines and unlike a dial-up modem, the CG4500 is always online. Just
open your browser and surf. Just pick up your phone and talk.
1
INTRODUCTION
The CG4500 is compatible with industry standards and interfaces with major IP telephony vendor hardware. Features of the
CG4500 include:
Voice and data over a single coaxial cable network
Standard telephone features and CLASS features such as caller ID, call waiting, and call forwarding
Remote management through SNMP
Automatic configuration and address assignment
Software upgrades over the network
Compatible with Window^, Macintosh, and UNlUoperating system computers running Transport Control
ProtocolLInternet Protocol (TCP/IP)
Complies with industry standards (DOCSIS, PacketCable", etc.)
USB interface to a PC equipped with a USB port and running Windows 98 SE, Windows 2000, Windows Me", or
Windows XP
10/100 Base-T Ethernet port for direct connection to Ethernet equipped computers
Internet security lock switch on rear panel
Extensive event logs for troubleshooting
1
INTRODUCTION
Front Panel
7 6 5 4 3 2 1
3
INTRODUCTION
Front Panel
The seven front-panel LEDs provide information about power, communications, and errors.
LED Color Description
N
\ Green
When the LED is blinking, startup diagnostics are being performed. A solid LED indicates the CG4500 is
on and diagnostics completed successfully.
2 ^ Green
3 ^ Green
4^ Green
%
When the LED is blinking, the CG4500 is scanning for the downstream frequency and the USB and
Ethernet ports are disabled. A solid LED indicates the downstream channel is acquired and USB and
Ethernet ports are enabled. When the LED is off and other conditions apply, the CG4500 can be in the
Internet security lock mode. Refer to the rear panel section of this manual for the
Internet security lock mode description.
When the LED is blinking, the CG4500 is scanning for the upstream frequency and the USB and Ethernet
ports are disabled. A solid LED indicates the upstream channel is acquired and USB and Ethernet ports
are enabled. When the LED is off and other conditions apply, the CG4500 can be in the
Internet security lock mode. Refer to the rear panel section of this manual for the
Internet security lock mode description.
When the LED is blinking, the CG4500 is scanning for the network connection by requesting an IP
address (DHCP), downloading the configuration file (TFTP), and obtaining network time (TOD). A solid
LED indicates the CG4500 has completed the network connection and established Power, Receive, and
Send function. When the LED is blinking and other conditions apply, the Internet security lock feature
can be active. Refer to the rear panel section for the Internet security lock mode description. Refer to
the rear panel section of this manual for the Internet security lock mode description
4
INTRODUCTION
Front Panel
LED Color Description
R
6
7
Amber When the LED is blinking, the CG4500 is transmitting or receiving data. When the LED is off, the
CG4500 is not transferring data.
Amber A solid LED indicates that phone line N is active. The phone line is inactive when the LED is not lit.
Amber A solid LED indicates that phone line O is active. The phone line is inactive when the LED is not lit.
If an error occurs, the LEDs can provide a quick way of detecting the problem. See Troubleshooting for more information.
INTRODUCTION
Rear Panel
3 4 5 6
7
6
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